Customer Support Analyst II

At PDI Technologies, we drive innovation for some of the leading convenience retail and petroleum brands globally by providing state-of-the-art technology solutions that foster growth and enhance operational efficiency. Our mission of “Connecting Convenience” empowers businesses to boost productivity, make informed decisions, and engage swiftly with customer…

National Vehicle Distribution (NVD), established in 1980, is a family-owned business supporting vehicle manufacturers with the distribution, storage, and enhancement of vehicles across the UK and Ireland. The company has grown into a trusted partner for outbound logistics, handling transportation and pre-delivery preparation for its clients. Role overview The Senior IT Support Engineer position is based in Southampton and focuses on supporting and managing complex IT systems across NVD’s operations. This role suits someone who learns new technologies quickly and enjoys working with intricate, sometimes unfamiliar systems. Experience in logistics, supply chain, or manufacturing environments is especially valued. Occasional travel to other sites in the UK and the Republic of Ireland is required to support business operations and infrastructure projects. What you will do System mastery: Become the subject matter expert for bespoke internal applications and complex systems used at different sites. Network management: Take responsibility for site networking, including LAN/WAN, Wi-Fi, VPNs, and firewalls. Troubleshoot connectivity issues and maintain stable links between locations. Hardware oversight: Manage the full hardware lifecycle, covering phones, tablets, laptops, industrial peripherals, and workshop-specific devices. Cloud and CRM administration: Handle Google Workspace (Enterprise) administration, including security protocols, organizational unit management, and data migration. Administer Salesforce accounts and address basic CRM issues. Business continuity: Assess and reduce risks to operations, prioritizing critical workshop and transport functions. On-site support: Occasionally visit other UK sites to lead infrastructure upgrades or resolve significant technical issues. Requirements Advanced networking skills: Deep understanding of TCP/IP, VLANs, DNS, and DHCP, with hands-on experience configuring enterprise switches and firewalls. Google Admin Console: Demonstrated experience managing Google Workspace environments. Agility with complex systems: Proven ability to quickly adapt to proprietary, legacy, or unfamiliar technologies.

Bitterne Park School welcomes applications for a Compassionate Pastoral Support Worker to join our community in Southampton. This role sits at the heart of our pastoral team, supporting students as they navigate social, emotional, and behavioral challenges. Role Overview The Pastoral Support Worker plays a key part in helping students feel secure and ready to learn. By building strong relationships, this person offers guidance and encouragement, supporting young people to thrive both in and out of the classroom. What You Will Do Provide focused one-to-one and small group support for students facing social, emotional, or behavioral difficulties. Help students develop positive behavior, resilience, and self-regulation skills. Work closely with teaching staff, pastoral leaders, families, and outside agencies to coordinate support. Monitor student progress and keep accurate records in line with safeguarding requirements. Promote a safe, inclusive, and nurturing environment where every student can succeed. What We Are Looking For Strong interpersonal and communication skills. Empathy, resilience, and a calm, steady approach. A genuine commitment to supporting young people and making a difference. Ability to work well within a team and show initiative when needed. Why Join Bitterne Park School? Our school offers a vibrant setting with a strong sense of community. Staff work together to create a respectful and caring atmosphere. In this role, the impact of your work will be visible every day as you help students overcome barriers and grow. Compensation Grade 6 – £28,792 – £31,022 (based on FTE)

At NICE, we embrace challenges as opportunities to push the boundaries of what’s possible. Our ambition drives us to innovate and excel beyond expectations. If you thrive in a dynamic environment and are eager to make a real impact, we invite you to explore a career with us that ignites your passion.What does the role entail?The Information Security Analyst plays a vital role in ensuring adherence to esteemed information security frameworks, including Cyber Essentials, Cyber Essentials Plus, ISO 27001, ISO 27701, ISO 42001, GDPR, and DORA. This position emphasizes internal audits, regulatory compliance, and preparing for external audits, while actively contributing to our Cybersecurity Operations Center (CSOC) initiatives, including incident monitoring and response.Your Impact:Internal Audit Execution: Conduct internal audits that assess and enhance IT controls and risk management processes.Audit Preparation: Collaborate with internal control owners in gathering evidence and preparing for external audits.Gap Assessments: Lead internal gap assessments and audit readiness evaluations for standards like ISO 27001, GDPR, and DORA.Framework Tracking: Stay updated on Cyber Essentials, ISO, and regulatory frameworks to ensure internal compliance.Control Documentation: Develop and maintain detailed documentation of compliance processes and controls.Audit Findings: Identify control deficiencies and work with stakeholders to recommend effective remediation actions.Compliance Reporting: Prepare audit reports and present findings to management during updates and closure meetings.External Audit Coordination: Liaise with external audit teams to streamline processes and provide necessary documentation.Security Monitoring: Utilize tools such as Rapid7 InsightIDR or other SIEM solutions for security monitoring and incident detection.Incident Response Support: Participate in incident response efforts to safeguard our systems.

Join Buzz Group Ltd as a Customer Assistant in our Southampton office, where your role will be pivotal in delivering exceptional customer experiences. You will engage with customers to understand their needs, provide solutions, and ensure satisfaction at every interaction. This role requires a proactive approach to problem-solving and excellent communication skills.

As the Customer Service Team Lead at Starling Bank, you will play a pivotal role in transforming the banking experience for our customers. Based in Southampton, you will report directly to Kat Adderley, our Customer Service Operations Manager. Join us in our mission to provide a fairer, smarter, and more human alternative to traditional banking.At Starling, we harness cutting-edge technology to offer our customers exceptional service and a sustainable banking experience. Our core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – guide our operations and culture. We are proud to be a branchless, largely paperless bank committed to responsible banking and inclusivity.This role involves hybrid working, requiring all colleagues to be in the office for a minimum of 10 days each month, while providing the flexibility to work from home for the remainder.The Recruitment Process:Our recruitment process is designed to be a mutual exploration. You'll engage in a two-stage interview process, beginning with a telephone call with a recruiter, followed by a face-to-face or virtual assessment with two Customer Service Operations Managers. This assessment will include traditional interviews, live scenario exercises, and a pre-prepared presentation.About the Role:Your leadership will inspire and motivate your team to deliver outstanding customer service. You will lead by example, demonstrating exceptional customer service skills and sharing innovative solutions to enhance both our operations and customer satisfaction.Shifts: This position will involve a 12-week rotation covering shifts from 6am to 8:30pm, Monday through Sunday. The initial 6 weeks will be office-based, followed by a shift to a 40% office and 60% home working arrangement.Responsibilities:Foster a positive team culture and encourage collaboration.Coach and develop Contact Centre staff to enhance their performance.Maintain strong technical knowledge of our products and services.Deliver exceptional customer service through various channels, including phone, email, live chat, and social media.

Starling Bank is looking for a Part-Time Evening Customer Service Team Leader based in Southampton. This role centers on guiding a team during evening hours to deliver consistent, high-quality service. The Team Leader works closely with the Customer Service Operations Manager and helps shape how customers experience Starling’s support. Main responsibilities Lead and motivate a team of customer service colleagues during evening shifts Encourage a positive, customer-focused environment Support the delivery of banking solutions that are fair, simple, and human Model and uphold Starling Bank’s values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness What Starling values in this role This position suits leaders who put customers first and help create a supportive team culture. The ideal person encourages others, contributes to a positive workplace, and ensures customers feel valued with every interaction. Shift details Part-time, averaging 30 hours per week Evening shifts, typically from 17:00 to 01:30 Shifts may be scheduled on any day, Monday through Sunday Recruitment process Starling’s interview process is conversational and designed for both sides to learn more. Steps include: Initial call or video interview with the talent acquisition team Final interview with a Customer Services leader, which includes Q&A, a role play, and a written exercise Candidates are welcome to ask questions throughout the process.

Role overview Starling Bank is seeking a Part-Time Evening Customer Service Team Member in Southampton. This position reports to the Customer Service Team Lead. Applications must be submitted by 12 PM on Wednesday, 6th May. What you will do As the first point of contact for Starling’s customers, the Customer Service Team Member handles a wide range of inquiries, from basic questions to more involved issues. The role requires resolving customer needs efficiently, regardless of the channel or time. Team Members are encouraged to take ownership from the start and play a central role in delivering a strong customer experience. Shifts and working arrangements Evenings, 25 hours per week: 5 shifts of 5 hours each, between 17:00 and 00:00, Monday to Sunday. Evenings, 30 hours per week: 12 shifts over three weeks (averaging 4 shifts of 7.5 hours per week), 8.5-hour shifts including a 1-hour lunch, between 17:00 and 01:30, Monday to Sunday. Contact centers operate throughout the year. Starling Bank supports hybrid working, offering a mix of home and office work to help balance work and life. Applicants may indicate shift preferences during the application process. Compensation Starting salary is £26,500. Who should apply Starling welcomes applications from individuals who put customers first, regardless of background or experience. A customer-focused mindset is essential for this role. Recruitment process Applications are reviewed and candidates will be notified if moving forward. Selected candidates may schedule a call with talent acquisition or submit a video. Finalists will have a video interview with a Customer Services Team Leader, who will provide more detail about the role and responsibilities. This position is based in Southampton. Starling Bank also has roles in Cardiff.

Join us as a Part-Time Remote Customer Service Representative and earn extra income from the comfort of your home! We are seeking motivated individuals nationwide to take part in various online surveys and projects. Your role will involve data entry, responding to emails, reviewing products, and participating in polls. This rewarding position allows you to influence market trends and gain early access to new products. Set your own schedule and choose from various payment methods including PayPal and direct checks. Apply now and start shaping the future of consumer products!

Join our dedicated team at Amcord Care as an ODP Service Coordinator, where your insights will empower individuals with intellectual disabilities and autism!Job OverviewAs a Support Coordinator under the Office of Developmental Programs, your primary role will be to provide essential assistance and guidance to individuals with intellectual disabilities or autism and their families. You will assess their needs and goals, ensuring the development of individualized service plans that facilitate access to appropriate and effective services.

Role overview As a Guest Service Team Member at Accor Hotels in Southampton, the focus is on creating a welcoming experience for every guest. This position is the first point of contact, handling arrivals and departures while ensuring guests feel at ease throughout their stay. The role involves answering questions about both the hotel and the local area, supporting guests from the moment they arrive until they leave. Main responsibilities Guide guests through check-in and check-out processes Respond to guest questions and requests in a timely, professional manner Offer helpful information about hotel amenities and nearby attractions Who we’re looking for Warm, approachable manner with guests and colleagues Clear interest in hospitality and guest care Enthusiasm for assisting others and making their stay enjoyable

Transform your enthusiasm for luxury into a rewarding career! Dive into the realm of high-end brands and leave a significant mark on the fashion, beauty, jewelry, or automotive sectors. Join CXG, a global leader in enhancing customer experiences, and collaborate with prestigious brands such as Louis Vuitton, Dolce & Gabbana, Bentley, Prada, Versace, and many more.Role Overview:As a Luxury Brand Evaluator, you will immerse yourself in the luxury sector, providing invaluable insights by discreetly assessing customer experiences. Your feedback will be crucial in helping brands enhance their services. Whether you're visiting boutiques, purchasing online, or returning products, your insights will shape the future of luxury.• Flexibility: Each in-store visit lasts around 20 minutes, allowing you the liberty to undertake multiple assignments.• Frequent Opportunities: Complete several missions monthly and partner with some of the most esteemed brands globally.Our Esteemed Luxury Partners:Fashion & CoutureLouis Vuitton, Saint Laurent, Balenciaga, Versace, Prada, Moncler, Fendi, Bottega Veneta, Ferragamo, COS, Bally, Dolce & Gabbana.Jewelry & WatchesTiffany & Co., De Beers, Piaget, IWC, Boucheron, Pandora.Beauty & SkincareGuerlain, Sephora, L’Oréal, Givenchy.AutomotiveBentley, Jaguar, Genesis, Maserati, Vespa.Your Responsibilities:1. Select Assignments: Choose missions that align with your interests and profile.2. Evaluate: Visit luxury stores or assess online while engaging with sales associates.3. Observe: Analyze the ambiance, service quality, and overall customer experience.4. Provide Feedback: Share your observations through our platform using structured questionnaires.Benefits of Joining Us:• Collaborate with iconic brands across various industries.• Flexible assignments tailored to your preferences.• Compensation for your time and contributions, with potential reimbursement for purchases.• A user-friendly platform to manage your missions and feedback.How to Become Part of the CXG Community:1. Register: Sign up at live.cxg.com and verify your email.2. Complete Your Profile: Fill out your details completely to get verified.3. Get Certified: Pass our General Certification to access missions.4. Apply for Missions: Explore assignments with brands that inspire you.5. Begin Evaluating: Start making an impact in the luxury market.Compensation:• Non-Purchase Evaluations: Earn a fee based on the complexity of the missions.• Purchase-Based Evaluations: Reimbursement for approved purchases as stated in the mission brief.

Unlock your earning potential from the comfort of your home by engaging in surveys, data entry, and customer service roles on a part-time basis.We are actively seeking motivated individuals nationwide to participate in paid studies. Apply now to seize this opportunity!This flexible remote position allows you to earn extra income while choosing your own working hours. Your responsibilities will include data entry, responding to emails, conducting evaluations, participating in surveys, and various other online tasks.Joining this work-from-home opportunity is not only financially rewarding, but it also empowers you to influence industry trends and contribute to the development of new products. Occasionally, you may have the chance to preview products before they are launched and participate in testing them. Your contribution will assist businesses in collecting data to forecast trends and guide future corporate strategies based on the insights provided.- Earn money by participating in surveys- Multiple payment options, including PayPal, direct checks, or online gift card codes- Part-time, flexible hours- Work remotely and supplement your income from home.APPLY AT: https://5o6x7a.ttrk.io/5de57127dad44600015ccad5If you are a self-starter who thrives in a home-based environment, enjoys tasks such as email customer support, data entry, and product evaluation, you are the ideal candidate we want to hear from.We welcome applicants from diverse backgrounds including data entry, telemarketing, customer service, sales, clerical work, administration, and reception.APPLY AT: https://5o6x7a.ttrk.io/5de57127dad44600015ccad5

Octo Energy is looking for a Credit Welfare Agent based in Southampton. This position focuses on supporting customers who have questions or concerns about credit and welfare matters related to their energy services. The goal is to address customer needs with care and provide clear guidance on available support options. Key responsibilities Respond to customer inquiries about credit and welfare topics Offer attentive and dependable service in every interaction Work to resolve issues and help customers navigate Octo Energy’s services Who thrives in this role This role suits someone who values strong customer care and wants to make a difference through daily conversations. A genuine interest in helping others and a commitment to reliable service are important here.

Join Our Team as a Work from Home Data Entry Agent!Are you looking for a flexible work-from-home position that allows you to earn extra income? We are currently seeking motivated individuals from across the nation to participate in our polling and data collection initiatives. Apply today!In this role, you will engage in various tasks, including data entry, email responses, product reviews, and online polls. With the freedom to set your own schedule, this part-time job offers a rewarding experience that not only provides financial benefits but also influences market trends and the development of new products.As a participant, you may even gain early access to products and contribute to their testing. Your input will play a crucial role in helping companies gather data for forecasting trends and making informed business decisions.- Earn by sharing your opinions through polls- Multiple payment options available, including PayPal, direct checks, and online gift card codes.- Part Time FlexibilityAPPLY NOW: https://5o6x7a.ttrk.io/5de57127dad44600015ccad5Who We Are Looking For:If you are self-driven, enjoy working independently from home, and have experience in customer service, data entry, or product reviews, we want to hear from you!Our ideal candidates come from diverse backgrounds, including data entry, telemarketing, customer service, sales, clerical roles, administrative positions, and more.APPLY NOW: https://5o6x7a.ttrk.io/5de57127dad44600015ccad5

Join our dynamic team at USA Survey Job, where you can earn money from the comfort of your own home by participating in engaging paid surveys. As a Data Entry Clerk and Customer Service Agent, you'll have the flexibility to choose your own schedule while performing various tasks, including data entry, email responses, evaluations, and other online assignments. This part-time remote position not only allows you to earn extra income but also gives you the chance to influence new products and trends in the market. Participate in exciting studies and be among the first to test products before they hit the shelves, while helping companies gather valuable data for their decision-making processes.