About the job
Join our dynamic team as a Senior Implementation Specialist in Service Delivery! You will play a critical role in supporting our data center operations in Springfield, Ohio. Your expertise will ensure seamless service delivery and customer satisfaction.
- Key Responsibilities:
• Oversee daily data center activities, ensuring optimal performance and alerting customers of any issues.
• Escort field engineers and manage parts as needed.
• Maintain accurate documentation including serial numbers and runbooks.
• Coordinate maintenance activities with the customer and non-Dell support teams.
• Manage BIOS lifecycle, user access, and software updates.
• Collaborate with Dell support for issue resolution and scheduling.
