About the job
This Tele-Sales Lead position is based in Springfield, Illinois. The role centers on developing and managing the retailer contact center and distribution operations for Allwyn North America, supporting the Illinois Lottery.
Role overview
The Tele-Sales Lead takes ownership of contact center and distribution processes. The focus is on launching and coordinating programs and procedures that improve how retail partners execute lottery sales and operations. Attention to detail and the ability to identify and implement best practices are key, as these efforts directly influence the customer experience and help reinforce the Illinois Lottery brand.
Team context
This role works within the Retail Sales team, which supports more than 7,000 retailers across Illinois. The team aims to enhance the in-store experience by providing strong sales support, introducing new products, and aligning with media advertising. Their work helps drive sales and keeps the Illinois Lottery brand trusted by players and communities.
What you will do
- Develop and manage the retailer contact center and distribution operations
- Launch and coordinate programs to improve retail execution
- Identify and implement best practices for customer experience
- Support efforts to strengthen the Illinois Lottery brand
