About the job
Join Mercier Consultancy as a dedicated German Travel Support Advisor in our expanding team located in Sofia, Bulgaria. In this role, you will provide exceptional assistance to German-speaking clients, guiding them through their travel needs. Your focus will be on delivering outstanding customer service while addressing inquiries, facilitating bookings, and promptly resolving any issues to ensure an enjoyable travel experience.
Key Responsibilities
- Assist German-speaking clients across various communication platforms including phone, email, and chat
- Support travel reservations and provide detailed travel information
- Resolve client inquiries and complaints promptly and professionally
- Maintain accurate records of client interactions and transactions
- Work collaboratively with internal teams to improve service quality and client satisfaction
- Notify clients about relevant promotions and additional services
- Collect and report client feedback to enhance service delivery
