Bilingual English & Japanese Customer Support Agent - Gaming

Since 1998, Keywords Studios has been dedicated to transforming the way players connect with their favorite games. Our global team of over 12,000 talented professionals spans across 70+ studios in 26 countries.We provide essential support to video game developers and publishers by offering a comprehensive suite of solutions, from art and audio to testing, lo…

Since 1998, we have been dedicated to transforming the way players engage with their beloved games, expanding into a diverse global team of over 12,000 experts across 70+ studios in 26 countries.We provide essential support to video game developers and publishers by offering a comprehensive range of services, including art, audio, testing, localization, and our rapidly expanding Player Engagement sector. This division delivers technical support, community management, and trust & safety services for a broad spectrum of both AAA and Indie studios.Join us in our quest to cultivate vibrant player communities and deliver unforgettable experiences! Role OverviewAs a Player Support Agent, you will be the vital connection between our clients and the gaming community. Your role will involve investigating and promptly addressing players' inquiries while providing insightful feedback to our development teams. Come aboard for a stimulating work environment, continuous personal development, and the opportunity to create a significant impact. Elevate your career and apply now! Key Skills We Are Seeking:Communication:Deliver exceptional customer service to players.Quickly investigate and resolve player inquiries via ticketing, email, or chat.Support internal teams with project-related requests to enhance collaboration.Gather and relay player feedback following established protocols.Provide translations as needed to facilitate smooth communication.Analytics:Keep detailed and accurate records to streamline processes.Ensure timely escalation of issues in line with established guidelines.Contribute to improved support processes through personalized macros and a knowledge base.Assist in maintaining high-quality standards through quality control.Leadership:Participate in valuable training sessions to enhance your skills and knowledge.Effectively manage your time and responsibilities to meet players' needs.Business Acumen:Gain mastery of our products' gameplay to enhance player support.Proficiency in Helpshift/Zendesk or other CRM tools for efficient support.Experience with macro customization for efficient response management.Familiarity with MS Office or Google Suite for documentation.

Since 1998, we have been dedicated to transforming how gamers connect with their favorite titles. Our team has expanded to over 12,000 skilled professionals across 70+ studios in 26 countries.We partner with video game developers and publishers, providing an extensive array of solutions including art, audio, testing, localization, and notably, Player Engagement. This rapidly expanding service line offers technical support, community management, and trust & safety services for both AAA and indie studios in the gaming industry.Join our mission to cultivate vibrant gaming communities and deliver exceptional experiences! Role OverviewAs a Player Support Agent, you will be the vital connection between our clients and the gaming community. Your duties involve investigating and providing swift, high-quality responses to player inquiries, along with sharing valuable insights with our developers. Become part of our team for a vibrant work environment, continuous growth opportunities, and the chance to make a significant impact. Level up your career and apply today! What We Are Looking For:Communication Skills:Deliver exceptional customer support to players.Investigate and resolve player inquiries promptly through ticketing, email, or chat.Assist internal teams with project-related requests, ensuring seamless collaboration.Gather and relay player feedback as per established protocols.Provide translations when necessary for effective communication.Analytical Skills:Maintain precise and detailed reports to streamline processes.Ensure timely escalation of issues in accordance with procedures.Enhance support processes with customized macros and a knowledge base.Contribute to maintaining high-quality standards through the quality control process.Leadership Qualities:Participate in training sessions to enhance your skills and knowledge.Effectively manage your time to meet players' needs responsibly.Business Acumen:Master the gameplay knowledge of our products to better assist players.Familiarity with Helpshift/Zendesk or other CRM tools for efficient support.Experience with macro customization for streamlined responses.Proficient in MS Office or Google Suite for documentation purposes.

At Keywords Studios, a premier game localization company, we specialize in comprehensive text and audio localization services, ensuring an authentic gaming experience for players across all regions, languages, and platforms.With a global presence spanning Asia, Oceania, Europe, and the Americas, we operate on a 24-hour follow-the-sun workflow. Our dedicated professional translators and game developers are committed to your project around the clock, meeting even the tightest deadlines.Our team is adept at handling media localization and translation services for projects of all sizes, from indie games to AAA titles. We bridge the gap to global audiences by translating your games into the target languages and dialects, guaranteeing expert quality control through advanced technology and human oversight throughout the development and translation processes.As an in-house Games Linguist at Keywords Tokyo, you will be part of a dynamic team focused on video game localization. If you are passionate about delivering high-quality translations and enhancing the gaming experience, this is your chance to contribute to the translation of globally acclaimed games.Your responsibilities will include translating a diverse range of game content from Japanese to English, such as seasonal and permanent content, offer cards, informational popups, and more!This role demands exceptional language skills, creativity, and a genuine passion for gaming.

Keywords Studios is a globally recognized service provider within the video game industry, operating studios in various major cities including Dublin, Tokyo, Seattle, Montreal, Rome, Barcelona, Los Angeles, Singapore, and more. Our mission is to deliver high-quality linguistic, testing, and quality assurance services to leading video game developers and publishers around the world.We are currently seeking dedicated Game Testers with a passion for video games. While English and Japanese are the primary languages in our office, proficiency in Japanese is advantageous but not mandatory.As a Game Tester, your responsibilities will include:Ensuring the linguistic precision of in-game text, identifying typographical, grammatical, and punctuation errors.Maintaining the visual integrity of in-game text to confirm correct display.Documenting and isolating bugs with clarity using provided tools and reporting systems.Verifying the resolution and implementation of identified bugs.Adhering to established processes throughout the testing phases.Exhibiting strong attention to detail and focus throughout the project duration.Employment Type: Contract (Short-term, Project-based Work)Working hours are from 10 AM to 7 PM (including a 1-hour lunch break) Monday to Friday, with some projects offering flexible hours.Note: Due to the high volume of applications, we will only respond to candidates who meet our criteria. Successful applicants will be added to our candidate pool and contacted when a suitable opportunity arises.

Keywords Studios is a leading global service provider in the video game industry, with a presence in major cities including Dublin, Tokyo, Seattle, Montreal, Rome, Barcelona, Los Angeles, and Singapore. We collaborate with top-tier game developers and publishers worldwide to deliver exceptional linguistic, quality assurance, and testing services.We are on the lookout for passionate and adaptable French Game Localization Testers. While proficiency in Japanese is not mandatory, it can be advantageous as our office operates primarily in English and Japanese.Ensure the linguistic accuracy of in-game text by checking for typographical, grammatical, and punctuation errors.Confirm the visual integrity of in-game text, ensuring all content is displayed correctly.Identify, document, and report a variety of bugs using our designated tools and bug tracking systems.Verify the resolution and implementation of reported bugs.Adhere to established procedures throughout the testing phases.Maintain a high level of focus and attention to detail throughout the project.

Keywords Studios is a leading global service provider in the video game industry, with a robust network of studios located in vibrant cities such as Dublin, Tokyo, Seattle, Montreal, Rome, Barcelona, Los Angeles, Singapore, and more. We cater to a diverse range of prominent video game developers and publishers, offering a comprehensive suite of linguistic, testing, and quality control services to ensure the highest standards of game quality.We are currently seeking enthusiastic and adaptable Polish Game Localization Testers who possess a deep-seated passion for video games. While proficiency in Japanese is not mandatory, it is considered a valuable asset within our multicultural team where English and Japanese are the primary languages spoken.Your responsibilities will include:Ensuring the linguistic precision of in-game text while identifying typographical, grammatical, and punctuation errors.Assessing the visual presentation of in-game text to confirm correctness in display.Documenting and reporting a variety of bugs clearly and effectively using the designated tools and bug reporting databases.Confirming that identified bugs have been resolved and appropriately implemented.Adhering to documented procedures throughout the testing process.Maintaining a meticulous focus and attention to detail during the project lifecycle.Employment type: Contract (short-term, project-based work) with working hours from 10 AM to 7 PM (including a 1-hour lunch break), Monday to Friday. Some projects may offer flexible working arrangements.Note: Due to the high volume of applications, we will only contact candidates who meet our criteria. Successful applicants will be added to our candidate pool and contacted when suitable opportunities arise.

Join Keywords Studios as a Korean Game Localization Tester!At Keywords Studios, we strive to eliminate language barriers for gamers worldwide, allowing them to immerse themselves in their favorite games. With a proven track record of working with numerous games across various platforms and publishers, we are a leading service provider in the gaming industry.Founded in Ireland, our Tokyo branch has been thriving since its establishment in 2009, currently employing over 500 professionals. We are a rapidly growing company recognized for our dynamic work culture that values work-life balance.Our new office offers stunning views of both Shinjuku and Mount Fuji, fostering an inspiring work environment. With a diverse team, including many international staff members, we provide ample opportunities to engage in a multicultural workplace that values diversity and inclusion.Key Responsibilities:Play video games while checking the accuracy of Korean in-game text.Identify and report bugs, such as grammatical errors or awkward phrasing, in a clear and concise manner within our bug database.Verify that reported issues have been resolved and properly implemented.Provide feedback aimed at enhancing game quality and user experience.Working Conditions:Employment Type: Short-term project-based contract or a one-month full-time fixed-term contract, depending on project needs.Working Hours: Monday to Friday (5 days a week) from 10:00 AM to 7:00 PM (8 hours of actual work).Note: We observe a two-day weekend (Saturday and Sunday) and holidays.Salary: ¥1,300 to ¥1,500 per hour (commensurate with experience and skills).Transportation allowance: Up to ¥30,000 per month.Application Requirements:Proficient in Korean (native level).Deep understanding of local culture and language nuances.Eligibility to work in Japan and work in an office environment.Basic computer skills (Word, Excel).Comfortable working in a diverse environment with foreign staff.Ability to communicate in English or Japanese is a plus.Work Environment:Transportation allowance provided (up to ¥30,000 per month).Various internal events and activities.Casual dress code.Opportunities for interaction with a multinational team.Comfortable office setup with views of Shinjuku and Mount Fuji.Important Notes:Due to the high volume of applications, only successful candidates will be contacted.Applicants who progress through the hiring process may be added to our talent pool for future opportunities.To apply, please provide the following information:Type and expiration date of your visa.Available working hours.

Keywords Studios is a leading global service provider in the video game industry, with studios located in major cities including Dublin, Tokyo, Seattle, Montreal, Rome, Barcelona, Los Angeles, Singapore, and beyond. We collaborate with renowned video game developers and publishers, offering a comprehensive suite of linguistic, testing, and quality assurance services.We are seeking enthusiastic and adaptable Game Testers who possess a genuine passion for video games. While fluency in Japanese is not mandatory, it is an added advantage in our English and Japanese-speaking office environment.Ensure the linguistic accuracy of in-game text by identifying typographical, grammatical, and punctuation errors.Inspect the cosmetic presentation of in-game text to confirm proper display.Detect, isolate, and document various bugs using provided tools and bug tracking databases.Verify that bugs are resolved and implemented accurately.Adhere strictly to established processes throughout the testing phases.Maintain a high level of focus and meticulous attention to detail during the project.

Keywords Studios is a leading international service provider in the dynamic video games industry, boasting studios across major cities including Dublin, Tokyo, Seattle, Montreal, Rome, Barcelona, Los Angeles, and Singapore. Our global operations enable us to deliver a comprehensive suite of linguistic, testing, and quality control services to esteemed video game developers and publishers worldwide.We are currently seeking enthusiastic and adaptable Norwegian Game Testers who share a passion for video gaming. While fluency in Japanese is not mandatory, it may be advantageous. Our primary workplace languages are English and Japanese.Ensure the linguistic precision of in-game text by identifying and correcting typographical, grammatical, and punctuation errors.Validate the visual integrity of in-game text to confirm accurate display.Detect, isolate, and document various bugs clearly and concisely using designated tools and reporting systems.Confirm that identified bugs have been resolved and correctly implemented.Adhere to established processes throughout all phases of testing.Maintain exceptional focus and meticulous attention to detail throughout the duration of the project.Employment Type: Contract (short-term, project-based work)Working Hours: 10 AM to 7 PM (inclusive of a 1-hour lunch break), Monday to Friday. Some projects may offer flexible working hours.Note: Due to a high volume of applications, only suitable candidates will be contacted.Successful applicants will be added to our candidate pool and contacted when opportunities arise.

Keywords Studios is a leading global service provider in the video game industry, with a rich network of studios across major cities including Dublin, Tokyo, Seattle, Montreal, Rome, Barcelona, Los Angeles, Singapore, and beyond. Our mission is to deliver exceptional linguistic, testing, and quality assurance services to renowned video game developers and publishers worldwide.We are currently seeking enthusiastic and adaptable Game Localization Testers who have a genuine passion for video games. While proficiency in Japanese is not mandatory, it is advantageous as our office primarily operates in English and Japanese.As a Localization Tester, your responsibilities will include:Ensuring the linguistic precision of in-game text by identifying typographical, grammatical, and punctuation errors.Checking the cosmetic presentation of in-game text to guarantee accurate display.Detecting, isolating, and documenting various bugs with clarity using designated tools and bug reporting databases.Confirming that reported bugs have been resolved and implemented correctly.Adhering to established processes throughout all phases of the testing procedure.Maintaining a high level of concentration and attention to detail throughout the project lifecycle.Employment Type: Contract (short-term, project-based work) with working hours from 10 AM to 7 PM (including a 1-hour lunch break), Monday to Friday. Some projects may offer flexible working hours.Note: Due to the high volume of applications, only suitable candidates will be contacted. Successful candidates will be added to our talent pool and approached when opportunities arise.

Keywords Studios is a leading global service provider in the video game industry, with a network of studios located in vibrant cities including Dublin, Tokyo, Seattle, Montreal, Rome, Barcelona, Los Angeles, and Singapore. Our mission is to deliver exceptional linguistic, testing, and quality assurance services to esteemed game developers and publishers worldwide.We are currently seeking enthusiastic and adaptable Game Testers who share a passion for video games. While proficiency in Japanese is not mandatory, it is advantageous as our primary working languages are English and Japanese.Key Responsibilities:Ensure the linguistic precision of in-game text, identifying and correcting typographical, grammatical, and punctuation errors.Assess the visual integrity of in-game text, confirming accurate display across various formats.Detect, document, and categorize bugs clearly using the provided tools and databases.Validate the resolution of bugs and their correct implementation.Adhere to established procedures throughout the testing lifecycle.Maintain a sharp focus on detail and quality throughout the project.Employment Conditions:Contractual employment (short-term, project-based).Working hours: 10 AM to 7 PM (including a 1-hour lunch break), Monday through Friday.Note: Some projects may offer flexible working hours.Note: Due to the high volume of applications, only selected candidates will be contacted. Successful applicants will be included in our candidate pool and contacted when opportunities arise.Qualifications:Exceptional spelling and grammar skills in Italian.A strong grasp of local cultural and linguistic nuances.Ability to collaborate effectively within a team.Excellent written, verbal, and interpersonal communication skills.Basic proficiency in Microsoft Office applications.Must reside in Tokyo and possess legal work authorization in Japan.Ability to communicate in English or Japanese.Benefits:Hourly wage starting at ¥1,300, with potential increases based on experience and skill.Commuting expenses reimbursed up to ¥30,000.A diverse, multicultural, and welcoming work environment.Casual dress code.Application Instructions:Indicate your visa type and expiration date (tourist visas will not be considered).Provide your general availability.

Keywords Studios is a leading international service provider within the global video game industry, with a strong presence in cities such as Dublin, Tokyo, Seattle, Montreal, Rome, Barcelona, Los Angeles, Singapore, and many more. We operate on a global scale, delivering a comprehensive suite of linguistic, testing, and quality assurance services to esteemed video game developers and publishers around the world.We are currently seeking passionate and adaptable Game Testers with an enthusiasm for video games. While proficiency in Japanese is not mandatory, it can be advantageous as our office operates primarily in English and Japanese.Ensure the linguistic precision of in-game text, identifying typographical, grammatical, and punctuation errors among other discrepancies.Validate the visual presentation of in-game text to guarantee proper display.Detect, isolate, and document various bugs clearly and concisely using designated tools and reporting databases.Confirm that identified bugs have been resolved and correctly implemented.Adhere to established processes throughout all phases of the testing cycle.Maintain a strong focus and meticulous attention to detail during the project.Employment Type: Contract (Short-term, project-based work)Working hours are from 10 AM to 7 PM (including a 1-hour lunch break), Monday to Friday, with some projects offering flexible hours.Note: Due to the high volume of applications, we can only respond to candidates who meet our criteria. Successful candidates will join our talent pool and will be contacted when a suitable opportunity arises.RequirementsExceptional spelling and grammar in Hindi.A deep understanding of local cultural and linguistic nuances.Ability to collaborate effectively in a team setting.Strong written, verbal, and interpersonal communication skills.Basic proficiency in Microsoft Office applications.Must currently reside in Tokyo and be eligible to work in Japan.Ability to communicate in English or Japanese.BenefitsHourly wage starting at ¥1,300, with potential increases based on experience and skills.Commuting expenses covered up to ¥30,000.A diverse, multicultural, and welcoming work environment.Casual dress code.When applying, please provide the following information:Your visa type and expiration date (tourist visas will not be considered).Your general availability.

Keywords Studios is a leading international service provider in the dynamic video games industry, with a presence in various global cities including Dublin, Tokyo, Seattle, Montreal, Rome, Barcelona, Los Angeles, and Singapore. We offer a comprehensive suite of linguistic, testing, and quality control services to top-tier video game developers and publishers around the world.We are currently seeking passionate and adaptable Game Localization Testers who thrive in the gaming community. While proficiency in Japanese is not mandatory, it can be advantageous in our English and Japanese speaking office environment.Ensure the linguistic precision of in-game content by identifying typographical, grammatical, and punctuation errors.Assess the visual integrity of in-game text to confirm accurate display.Detect, document, and categorize a variety of bugs using designated tools and reporting systems.Confirm the resolution and proper implementation of reported bugs.Adhere to established protocols throughout the testing phases.Maintain meticulous attention to detail and focus during projects.

Join our dynamic team as a Customer Support Team Lead, where you will oversee a group of talented support professionals dedicated to providing exceptional service. In this fully remote role, you will be responsible for ensuring that our team meets performance metrics, develops skills, and maintains high customer satisfaction levels.Your leadership will guide training initiatives, foster team collaboration, and implement process improvements. If you have a passion for customer service and team development, we would love to hear from you!

Keywords Studios is a leading international service provider in the video game industry, boasting studios in major cities such as Dublin, Tokyo, Seattle, Montreal, Rome, Barcelona, Los Angeles, Singapore, and many more. Our global operations deliver a wide array of linguistic, testing, and quality assurance services to renowned developers and publishers in the gaming sector.We are currently seeking passionate and motivated Game Testers who possess a flexible attitude and a love for video games. While proficiency in Japanese is not mandatory, it is considered a valuable asset.Ensure the linguistic precision of in-game text by identifying typographical, grammatical, and punctuation errors.Confirm the cosmetic integrity of in-game text, ensuring accurate display across various platforms.Detect, document, and categorize a variety of bugs using provided tools and reporting systems.Verify that reported bugs are resolved effectively and efficiently.Adhere to established procedures throughout the testing phases.Exhibit a strong focus and meticulous attention to detail throughout the project lifecycle.Employment Type: Contract (short-term, project-based assignments)Working Hours: 10 AM to 7 PM (including a 1-hour lunch break), Monday to Friday. Some projects may offer flexible working hours.Note: Due to the high volume of applications, we will only contact candidates who meet our qualifications. Successful applicants will be added to our candidate pool and contacted when opportunities arise.Qualifications:Exceptional spelling and grammar skills in Brazilian Portuguese.In-depth understanding of local cultural and linguistic nuances.Ability to collaborate effectively within a team.Strong written, verbal, and interpersonal communication skills.Basic proficiency in Microsoft Office applications.Must currently reside in Tokyo and possess legal work authorization in Japan.Proficiency in English or Japanese is required.Benefits:Hourly wage starting from ¥1,300, with potential for higher pay based on experience and skills.Commuting expenses reimbursed up to ¥30,000.Diverse, multicultural, and friendly work environment.Casual dress code.Application Requirements:When applying, please include the following information:Your visa type and expiration date (Note: Tourist visas will not be accepted).Your general availability.

Keywords Studios is a leading global service provider in the dynamic video game industry, boasting studios across the world in cities like Dublin, Tokyo, Seattle, Montreal, Rome, Barcelona, Los Angeles, Singapore, and more. We collaborate on an international scale, offering a comprehensive range of linguistic services, quality assurance, and testing solutions to renowned video game developers and publishers.We are seeking enthusiastic and adaptable Game Localization Testers who possess a genuine passion for video games. Although proficiency in Japanese is not a strict requirement, it will be considered an asset as our office primarily communicates in English and Japanese.Ensure the linguistic precision of in-game text, identifying any typographical, grammatical, or punctuation errors.Verify the visual integrity of in-game text, confirming that all content is displayed accurately.Detect, isolate, and document a variety of bugs clearly and succinctly using provided tools and bug reporting systems.Confirm that reported bugs are resolved and implemented accurately.Adhere to documented processes throughout all stages of the testing workflow.Maintain exceptional focus and attention to detail throughout the project lifecycle.

We are seeking a dedicated and enthusiastic Customer Support Team Lead to oversee our customer support operations remotely. In this role, you will be responsible for managing a team of customer support representatives, ensuring exceptional service delivery, and driving team performance. You will work closely with other departments to enhance the customer experience and implement best practices in support operations.

Keywords Studios, a leading global service provider in the video game industry, is seeking enthusiastic and detail-oriented Korean Game Testers for a short-term contract position. Our teams provide essential linguistic, testing, and quality control services to top-tier video game developers and publishers worldwide.You will play a vital role in ensuring the quality of the gaming experience for Korean-speaking users. While English and Japanese are our office languages, fluency in Japanese is not a prerequisite, although basic Japanese skills may be advantageous.Key Responsibilities:Assess the linguistic accuracy of in-game text, identifying typographical, grammatical, and punctuation errors.Ensure that all in-game text is displayed correctly and maintain its cosmetic integrity.Document and report any bugs identified during testing using the provided tools and databases.Verify that any reported bugs have been resolved appropriately.Adhere to established processes throughout the testing phases, maintaining a high level of focus and attention to detail.Contract Details:Employment Type: Contract for 3 monthsHourly Wage: ¥1,300 - ¥1,500Working Hours: Monday to Friday, 10:00 AM – 7:00 PM (includes a 1-hour lunch break); some projects may offer flexible hours.Please note that due to the high volume of applications, only candidates who meet our requirements will be contacted. Successful applicants will be added to our candidate pool and notified of suitable opportunities as they arise.

Keywords Studios is a leading global service provider for the video game industry, boasting studios in major cities including Dublin, Tokyo, Seattle, Montreal, Rome, Barcelona, Los Angeles, and Singapore. We collaborate internationally, offering a diverse array of linguistic, testing, and quality assurance services to renowned video game developers and publishers.We are seeking passionate and adaptable Game Localization Testers who thrive in a dynamic environment. While proficiency in Japanese is not mandatory, it is advantageous as our primary working languages within the office are English and Japanese.Key Responsibilities:Ensure linguistic accuracy of in-game text by identifying typographical, grammatical, and punctuation errors.Assess the visual integrity of in-game text to confirm proper display.Identify, document, and isolate various bugs using designated tools and reporting systems.Verify the resolution and correct implementation of reported bugs.Adhere to established testing processes throughout all stages of the project.Maintain exceptional attention to detail and focus during the testing phase.Employment Type: Contract (short-term, project-based work)Working Hours: 10 AM to 7 PM (including a 1-hour lunch break), Monday to Friday. Some projects may offer flexible working hours.Note: Due to the high volume of applications, we can only respond to candidates who meet our criteria. Successful applicants will be added to our candidate pool and contacted for future opportunities.