About the job
About Us
Founded in 2009, Keywords Studios is a leading global provider of technical services to the gaming industry, with our Japan branch, Keywords International, employing around 400 talented individuals. With over 12,000 professionals across 70+ locations worldwide, we are committed to being the best partner for clients in game development, art asset production, audio production, QA testing, translation, marketing, and player engagement. Our workplace is characterized by a casual, diverse, and flat culture where English and Japanese are the official languages. We value work-life balance and provide a refreshing environment for our employees!
We are currently seeking a Japanese Customer Support Agent to join our Player Engagement team, responding to inquiries from players of popular games in Japanese.
Job Responsibilities
- Respond to inquiries via email or chat from players of assigned games, utilizing management tools to log and analyze data, and escalating issues to supervisors or clients when necessary.
- Create and update documentation, including reports, templates, and manuals as required.
English will be used for translating inquiries, reading documents, and internal communications (team-specific requirements may vary).
