Customer Success Associate for Commercial Accounts

As a Customer Success Associate at Datadog, you'll play a pivotal role in fostering long-term strategic relationships with our customers. Your focus will be on driving product adoption and uncovering growth opportunities among a diverse portfolio of Datadog clients, ensuring they experience successful product utilization and high retention rates. You will ac…

As a Customer Success Manager at Datadog, you will take the initiative to foster strong relationships with our existing customer base, driving product attachment and ensuring a seamless onboarding experience. Your role will involve advocating for our customers internally, with a primary focus on enhancing their experience and identifying growth opportunities. Utilizing a structured methodology, you will uncover unique customer needs and effectively communicate the value of Datadog's solutions.At Datadog, we cherish our vibrant office culture, which promotes collaboration and creativity. We embrace a hybrid working model, allowing our team members to achieve a work-life balance that suits their individual needs.

Qwilr builds a platform for creating visually engaging business documents. The product combines payment processing, e-signatures, and CRM integrations, offering features that go beyond standard PDFs. Qwilr’s focus on solving practical customer needs has supported steady growth, multi-million dollar ARR, and low churn. Role overview The Customer Success Manager is responsible for helping clients achieve strong results with Qwilr. This role manages a portfolio of accounts, guiding customers from onboarding through renewal. The position centers on delivering attentive service, encouraging product adoption, and supporting customers’ business goals. Daily work includes onboarding, ongoing support, and building long-term relationships. The Customer Success Manager is accountable for customer satisfaction, product engagement, and retention, while also identifying ways to further streamline client workflows. What you will do Onboard and train new customers so they can use Qwilr quickly and confidently. Manage a portfolio of over 150 accounts, focusing on adoption and helping each customer reach their goals. Proactively engage with customers to keep them active and informed about new features and capabilities. Maintain high Gross Revenue Retention (GRR) by identifying and addressing risks with accounts that may be at risk of churn or contraction. Drive high Net Revenue Retention (NRR) by spotting opportunities for account expansion and working with Sales to pursue them. Stay current as a Qwilr product expert, keeping up with new releases and ensuring customers benefit from the latest updates. Location This position is based in Sydney.

We are looking for a passionate and dedicated Customer Success Associate to join our dynamic team at Braze. In this role, you will be instrumental in ensuring our customers achieve their desired outcomes while utilizing our innovative platform. Your commitment to providing exceptional service will help strengthen our customer relationships and drive satisfaction.

Join our dynamic team at Tracksuit Limited as a Customer Success Manager and make a significant impact on our customers' experience. You will be responsible for fostering strong relationships with our clients, ensuring their success and satisfaction with our products and services. Your role will involve understanding customer needs, providing tailored solutions, and driving customer engagement.As a key member of our team, you will collaborate closely with cross-functional departments to enhance customer satisfaction and retention rates. Your insights will help shape our customer success strategy and contribute to our overall growth.

Role Overview Insiderone is hiring a Senior Customer Success Manager in Sydney, Australia. This role focuses on helping clients get the most out of Insiderone’s products. Success in this position means building strong client relationships and acting as a trusted partner throughout their journey. What You Will Do Work directly with clients to understand their goals and challenges Provide tailored solutions that help clients succeed with Insiderone’s offerings Develop and execute strategies to boost customer engagement, retention, and satisfaction Guide clients through onboarding and support them as they grow with Insiderone Build and maintain long-term relationships, serving as a key point of contact Location This position is based in Sydney, Australia.

About the Role Sitemate is looking for a Customer Success Manager to join the Sydney office. This role connects clients with Sitemate’s products and services, supporting strong relationships and smooth onboarding. The Customer Success Manager helps clients get the most from our solutions and works with internal teams to improve the overall customer experience.

As an Enterprise Customer Success Manager at Canva, you will play a pivotal role in ensuring our enterprise clients achieve their desired outcomes using our platform. You will be responsible for building strong relationships with key stakeholders, understanding their business goals, and providing tailored solutions to maximize their success. Your expertise in customer engagement and retention strategies will be crucial in driving customer satisfaction and loyalty.Join a vibrant team passionate about helping businesses thrive through innovative design solutions!

Join adaptivesecurity as a Founding Senior Customer Success Manager in Sydney, where you will play a pivotal role in shaping our customer experience strategy. In this influential position, you will lead our customer success team, ensuring our clients derive maximum value from our innovative security solutions. You will collaborate closely with cross-functional teams to enhance customer satisfaction and retention while driving engagement and loyalty.

Role Overview Vanta is hiring an Account Executive for the Commercial+ division in Sydney. This role focuses on building new client relationships and guiding prospects through the sales process. Success in this position comes from understanding client needs and clearly explaining how Vanta’s security solutions fit those needs. What You Will Do Engage with prospective clients to learn about their security requirements Present Vanta’s solutions and explain their value in clear, practical terms Manage the full sales cycle, from first contact through to closing deals Work closely with marketing and customer success teams to create a smooth experience for clients Team and Collaboration Join a supportive group that values teamwork and open communication. Collaboration with colleagues in marketing and customer success is central to delivering a strong client experience and achieving shared goals.

Join MYOB as the Director of Customer Success and Support, where you will lead a passionate team dedicated to enhancing customer experiences. In this strategic role, you will be responsible for developing and implementing customer success initiatives that drive client satisfaction and retention. Your leadership will be vital in defining our support operations, ensuring our customers receive the highest level of service.As a visionary leader, you will collaborate with cross-functional teams to align customer success strategies with business goals. Your expertise in customer relationship management will help drive our mission of delivering exceptional service and support to all clients.

Join our dynamic Commercial Sales team as a Commercial Account Executive (AE) at Datadog, where you'll play a pivotal role in our business expansion by engaging and securing new customers in small to midsize markets. Our sales professionals follow a structured methodology, work closely with internal teams, assess unique customer needs, and effectively communicate the value of Datadog's innovative products. This position offers a great opportunity for career advancement within our sales division while contributing to the overall success of the Datadog team. At Datadog, we prioritize a vibrant office culture that fosters collaboration and creativity. We embrace a hybrid work environment that allows our team members to achieve a harmonious work-life balance.

Cin7 is a global software company based in Sydney, focused on helping product sellers manage inventory and sales across multiple channels. The platform supports businesses as they scale and adapt to new markets. As Cin7 continues to grow, the team is looking for a Customer Success Manager who brings energy and a results-oriented mindset. Your impact at Cin7 The Customer Success Manager acts as a strategic partner to Cin7 customers. This role guides users after onboarding, supporting their growth and helping them get the most value from the platform. The main priorities are to drive customer retention and increase product adoption. Expect to work closely with Sales, Onboarding, Product, and Support teams. The Customer Success Manager advocates for customer needs, helps resolve challenges, and ensures that every interaction reflects Cin7’s commitment to service. The work directly influences retention, customer growth, product improvements, and loyalty.

Join our dynamic team at Gleanwork as a Commercial Account Executive in Sydney, Australia. In this pivotal role, you will be responsible for driving sales growth, managing key client relationships, and delivering tailored solutions to meet client needs. You will collaborate with cross-functional teams to enhance customer satisfaction and expand our market presence.

Join our innovative team as a Customer Success Lead, where you will play a pivotal role in ensuring our clients achieve their goals using our cutting-edge hiring software.Lever is on a mission to revolutionize the hiring process. For over a decade, we've partnered with industry leaders like Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify, helping them to harness top talent effectively. Our commitment to a people-first culture has earned us accolades as a premier workplace in San Francisco and across the United States.This is a full-time, office-based role at our expanding Salisbury offices, where you will collaborate with a dedicated team to enhance customer satisfaction and success.

Join Harvey as a Customer Success Leader for the APAC region, where you will play a pivotal role in ensuring customer satisfaction and fostering long-lasting relationships. You will lead a dynamic team, develop strategic initiatives, and implement best practices to drive customer engagement and success.Your innovative approach will help shape the customer experience and contribute to the growth of our brand in the APAC market.

Join Luminance, a trailblazer in Legal-Grade™ AI for enterprises, as a Customer Success Manager. Backed by prestigious venture capitalists and featured in Forbes AI 50 and Inc. 5000 lists, Luminance is revolutionizing the legal sector worldwide.This role within our expanding global Customer Success team offers the chance to collaborate with leading law firms and prominent companies across 60 countries, including major manufacturers, tech innovators, global retailers, and pharmaceutical leaders. Your primary focus will be to build strong relationships and understand our customers’ goals while showcasing how our innovative technology can transform contract management.The ideal candidate has an innate ability to connect with clients, ensuring excellence in every interaction and a proactive approach to achieving results. Responsibilities range from nurturing customer relationships to designing and executing onboarding processes for diverse clients, from small businesses to large enterprises. You will also provide training on product best practices, analyze customer interactions, enhance user experience through feedback, and address inquiries with professionalism.Successful candidates will be sociable, analytical, and eager to learn new software solutions. Clear and effective communication is essential, as is the ability to engage collaboratively with customers to maximize product value and creatively strategize on expanding our reach within our client base.To apply, please send your CV and cover letter to recruitment@luminance.com.

Role overview Culture Amp is hiring a Senior Commercial Account Executive in Sydney. This role focuses on building and maintaining relationships with commercial clients. The position calls for someone who can understand client needs and recommend solutions that support their business goals. What you will do Develop and manage relationships with commercial clients Identify client needs and match them with appropriate solutions Support business growth through effective sales strategies Mentor junior team members Contribute to the direction and planning of sales initiatives Location This position is based in Sydney.

At Appian, our core values of Intensity and Excellence shape our identity. We uphold high standards in every endeavor, ensuring that our work is executed with precision and quality. Our team embraces challenges with determination and accountability, striving together to achieve outstanding results. Joining Appian means becoming part of a dedicated team committed to tackling ambitious goals collaboratively. In this newly established position within our Customer Success team, we are excited to launch a vital initiative aimed at investing in and nurturing the professional development of our consultants.This role offers a unique opportunity to design a transformative program that significantly impacts our consultants' careers while ensuring operational excellence in Customer Success. We seek an individual who can proactively mentor and empower consultants to enhance their skills while aligning talent strategies with organizational objectives.This position is based at our APJ headquarters in Sydney. Appian thrives on a culture of in-person collaboration, which we believe is essential for our success. Employees in this role are expected to work in the office five days a week, fostering collaboration and enabling us to celebrate our achievements together with exceptional colleagues.Key Responsibilities:Establish frameworks, processes, documentation, and guidelines to define this role within the Customer Success team.Lead the development and implementation of the Career Management program, promoting consultants' professional growth, skill development, and career advancement.Act as a trusted advisor for consultants, providing guidance and facilitating career progression, performance evaluation, and constructive feedback.Support consultants in their learning and development journeys, recommending training and engagement opportunities to advance their careers.Drive engagement through regular interactions with consultants and collaboration with internal stakeholders.Oversee and enhance systems and processes to attract, evaluate, and retain top talent.Collaborate closely with global Customer Success leaders to align talent initiatives with regional objectives and metrics.

At Insider One, we are on a mission to empower marketing and customer engagement teams with an all-in-one solution that drives peak performance and unstoppable growth.Who We AreInsider One is the leading platform that combines all essential tools for marketing and customer engagement into a single, powerful solution. Our journey began with just six desks and a vision to democratize access to cutting-edge technologies and emerging channels for marketers worldwide. Today, we proudly employ over 1,500 talented individuals from more than 50 nationalities across 30 global offices.With AI integrated at its core and a sophisticated Customer Data Platform (CDP), Insider One seamlessly connects data, personalization, and journey orchestration across an extensive array of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we achieved a significant milestone, securing a $500M Series E funding round led by General Atlantic. Our impressive roster of investors includes Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. Trusted by over 2,000 customers, ranging from high-growth startups to Fortune 500 giants like Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, and Allianz, our impact is undeniable.As one of the few woman-founded and led B2B SaaS unicorns globally, Insider One is celebrated not only by our customers but also recognized by industry analysts. We have consistently been acknowledged as the leading vendor across all essential capabilities for marketing and customer engagement teams. Don’t just take our word for it—see for yourself. We continue to lead the way in innovation and performance.