Customer Success Manager

About the Role Sitemate is looking for a Customer Success Manager to join the Sydney office. This role connects clients with Sitemate’s products and services, supporting strong relationships and smooth onboarding. The Customer Success Manager helps clients get the most from our solutions and works with internal teams to improve the overall customer experienc…

Qwilr builds a platform for creating visually engaging business documents. The product combines payment processing, e-signatures, and CRM integrations, offering features that go beyond standard PDFs. Qwilr’s focus on solving practical customer needs has supported steady growth, multi-million dollar ARR, and low churn. Role overview The Customer Success Manager is responsible for helping clients achieve strong results with Qwilr. This role manages a portfolio of accounts, guiding customers from onboarding through renewal. The position centers on delivering attentive service, encouraging product adoption, and supporting customers’ business goals. Daily work includes onboarding, ongoing support, and building long-term relationships. The Customer Success Manager is accountable for customer satisfaction, product engagement, and retention, while also identifying ways to further streamline client workflows. What you will do Onboard and train new customers so they can use Qwilr quickly and confidently. Manage a portfolio of over 150 accounts, focusing on adoption and helping each customer reach their goals. Proactively engage with customers to keep them active and informed about new features and capabilities. Maintain high Gross Revenue Retention (GRR) by identifying and addressing risks with accounts that may be at risk of churn or contraction. Drive high Net Revenue Retention (NRR) by spotting opportunities for account expansion and working with Sales to pursue them. Stay current as a Qwilr product expert, keeping up with new releases and ensuring customers benefit from the latest updates. Location This position is based in Sydney.

Join adaptivesecurity as a Founding Senior Customer Success Manager in Sydney, where you will play a pivotal role in shaping our customer experience strategy. In this influential position, you will lead our customer success team, ensuring our clients derive maximum value from our innovative security solutions. You will collaborate closely with cross-functional teams to enhance customer satisfaction and retention while driving engagement and loyalty.

As an Enterprise Customer Success Manager at Canva, you will play a pivotal role in ensuring our enterprise clients achieve their desired outcomes using our platform. You will be responsible for building strong relationships with key stakeholders, understanding their business goals, and providing tailored solutions to maximize their success. Your expertise in customer engagement and retention strategies will be crucial in driving customer satisfaction and loyalty.Join a vibrant team passionate about helping businesses thrive through innovative design solutions!

Join our dynamic team at Tracksuit Limited as a Customer Success Manager and make a significant impact on our customers' experience. You will be responsible for fostering strong relationships with our clients, ensuring their success and satisfaction with our products and services. Your role will involve understanding customer needs, providing tailored solutions, and driving customer engagement.As a key member of our team, you will collaborate closely with cross-functional departments to enhance customer satisfaction and retention rates. Your insights will help shape our customer success strategy and contribute to our overall growth.

Cin7 is a global software company based in Sydney, focused on helping product sellers manage inventory and sales across multiple channels. The platform supports businesses as they scale and adapt to new markets. As Cin7 continues to grow, the team is looking for a Customer Success Manager who brings energy and a results-oriented mindset. Your impact at Cin7 The Customer Success Manager acts as a strategic partner to Cin7 customers. This role guides users after onboarding, supporting their growth and helping them get the most value from the platform. The main priorities are to drive customer retention and increase product adoption. Expect to work closely with Sales, Onboarding, Product, and Support teams. The Customer Success Manager advocates for customer needs, helps resolve challenges, and ensures that every interaction reflects Cin7’s commitment to service. The work directly influences retention, customer growth, product improvements, and loyalty.

Role Overview Insiderone is hiring a Senior Customer Success Manager in Sydney, Australia. This role focuses on helping clients get the most out of Insiderone’s products. Success in this position means building strong client relationships and acting as a trusted partner throughout their journey. What You Will Do Work directly with clients to understand their goals and challenges Provide tailored solutions that help clients succeed with Insiderone’s offerings Develop and execute strategies to boost customer engagement, retention, and satisfaction Guide clients through onboarding and support them as they grow with Insiderone Build and maintain long-term relationships, serving as a key point of contact Location This position is based in Sydney, Australia.

At Appian, our core values of Intensity and Excellence shape our identity. We uphold high standards in every endeavor, ensuring that our work is executed with precision and quality. Our team embraces challenges with determination and accountability, striving together to achieve outstanding results. Joining Appian means becoming part of a dedicated team committed to tackling ambitious goals collaboratively. In this newly established position within our Customer Success team, we are excited to launch a vital initiative aimed at investing in and nurturing the professional development of our consultants.This role offers a unique opportunity to design a transformative program that significantly impacts our consultants' careers while ensuring operational excellence in Customer Success. We seek an individual who can proactively mentor and empower consultants to enhance their skills while aligning talent strategies with organizational objectives.This position is based at our APJ headquarters in Sydney. Appian thrives on a culture of in-person collaboration, which we believe is essential for our success. Employees in this role are expected to work in the office five days a week, fostering collaboration and enabling us to celebrate our achievements together with exceptional colleagues.Key Responsibilities:Establish frameworks, processes, documentation, and guidelines to define this role within the Customer Success team.Lead the development and implementation of the Career Management program, promoting consultants' professional growth, skill development, and career advancement.Act as a trusted advisor for consultants, providing guidance and facilitating career progression, performance evaluation, and constructive feedback.Support consultants in their learning and development journeys, recommending training and engagement opportunities to advance their careers.Drive engagement through regular interactions with consultants and collaboration with internal stakeholders.Oversee and enhance systems and processes to attract, evaluate, and retain top talent.Collaborate closely with global Customer Success leaders to align talent initiatives with regional objectives and metrics.

Role overview PubMatic Inc. is looking for a Senior Customer Success Manager based in Sydney. The role centers on building and maintaining strong client relationships, helping customers maximize the value of PubMatic’s solutions. Customer satisfaction and retention are at the core of this position. Key responsibilities Act as the primary contact for assigned clients, handling inquiries and providing ongoing support. Guide new customers through onboarding, setup, and training processes. Collaborate with internal teams to ensure service quality and timely resolution of client needs. Spot and pursue opportunities to upsell or cross-sell additional PubMatic offerings. Contribute to customer success strategies and help enhance the overall client experience. Collaboration and impact This role works closely with multiple departments to meet client needs. The Senior Customer Success Manager supports business growth by strengthening client loyalty and ensuring a positive experience throughout the customer journey.

Join Luminance, a trailblazer in Legal-Grade™ AI for enterprises, as a Customer Success Manager. Backed by prestigious venture capitalists and featured in Forbes AI 50 and Inc. 5000 lists, Luminance is revolutionizing the legal sector worldwide.This role within our expanding global Customer Success team offers the chance to collaborate with leading law firms and prominent companies across 60 countries, including major manufacturers, tech innovators, global retailers, and pharmaceutical leaders. Your primary focus will be to build strong relationships and understand our customers’ goals while showcasing how our innovative technology can transform contract management.The ideal candidate has an innate ability to connect with clients, ensuring excellence in every interaction and a proactive approach to achieving results. Responsibilities range from nurturing customer relationships to designing and executing onboarding processes for diverse clients, from small businesses to large enterprises. You will also provide training on product best practices, analyze customer interactions, enhance user experience through feedback, and address inquiries with professionalism.Successful candidates will be sociable, analytical, and eager to learn new software solutions. Clear and effective communication is essential, as is the ability to engage collaboratively with customers to maximize product value and creatively strategize on expanding our reach within our client base.To apply, please send your CV and cover letter to recruitment@luminance.com.

As a Customer Success Manager at Datadog, you will take the initiative to foster strong relationships with our existing customer base, driving product attachment and ensuring a seamless onboarding experience. Your role will involve advocating for our customers internally, with a primary focus on enhancing their experience and identifying growth opportunities. Utilizing a structured methodology, you will uncover unique customer needs and effectively communicate the value of Datadog's solutions.At Datadog, we cherish our vibrant office culture, which promotes collaboration and creativity. We embrace a hybrid working model, allowing our team members to achieve a work-life balance that suits their individual needs.

At Insider One, we are on a mission to empower marketing and customer engagement teams with an all-in-one solution that drives peak performance and unstoppable growth.Who We AreInsider One is the leading platform that combines all essential tools for marketing and customer engagement into a single, powerful solution. Our journey began with just six desks and a vision to democratize access to cutting-edge technologies and emerging channels for marketers worldwide. Today, we proudly employ over 1,500 talented individuals from more than 50 nationalities across 30 global offices.With AI integrated at its core and a sophisticated Customer Data Platform (CDP), Insider One seamlessly connects data, personalization, and journey orchestration across an extensive array of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we achieved a significant milestone, securing a $500M Series E funding round led by General Atlantic. Our impressive roster of investors includes Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. Trusted by over 2,000 customers, ranging from high-growth startups to Fortune 500 giants like Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, and Allianz, our impact is undeniable.As one of the few woman-founded and led B2B SaaS unicorns globally, Insider One is celebrated not only by our customers but also recognized by industry analysts. We have consistently been acknowledged as the leading vendor across all essential capabilities for marketing and customer engagement teams. Don’t just take our word for it—see for yourself. We continue to lead the way in innovation and performance.

Caruso is an innovative SaaS platform specifically designed for fund managers, empowering them to scale complex investment operations effectively. Our cutting-edge technology integrates investor onboarding, capital raising, compliance, fund administration, and automation, all enhanced by expert oversight and AI-driven functionalities.In just over two years, we've successfully managed over $30 billion in assets, partnering with 400 funds and engaging over 30,000 investors. Supported by leading institutions, we are rapidly expanding across the Asia-Pacific region, the United States, and beyond, as Caruso sets the standard for modern fund management systems.To learn more, visit getcaruso.com.Role SummaryAs Caruso continues to grow, we are establishing a dedicated Customer Success function that focuses on proactive account management, distinct from daily support operations. This position is specifically for a Customer Success Manager focusing on the Australian market.Your key responsibility will be to manage a portfolio of clients post-implementation, driving deep adoption, retention, account health, and long-term success. You will serve as the primary relationship owner for your accounts, conducting structured engagement cadences, leading business reviews, and ensuring clients derive ongoing value from our platform.This role emphasizes account management and client success, with reactive support delegated to a dedicated support team, allowing you to concentrate on what truly matters: fostering trusted relationships and achieving impactful outcomes.This position is ideal for individuals who thrive on cultivating long-term partnerships, possess a commercial mindset, and excel in strategic operations.What You'll Do:Manage a portfolio of clients post go-live, focusing on adoption, retention, and long-term success.Combine proactive customer success efforts with responsive client support — owning both the relationship and operational queue.Develop trusted relationships with key stakeholders and execute consistent client engagement activities (check-ins, training sessions, business reviews).Continuously monitor customer health and usage metrics, identifying potential risks early and implementing strategies to enhance outcomes.Collaborate closely with Sales and Implementation teams to ensure smooth handovers and an exceptional ongoing client experience.Serve as an internal advocate for client needs, relaying insights to Product and Engineering teams to minimize friction and enhance the platform.Identify opportunities for deeper adoption and account growth, contributing to expansion discussions when appropriate.

Similarweb is looking for a Customer Success Manager based in Sydney to support enterprise clients. This role centers on helping clients reach their business goals by making the most of Similarweb’s digital intelligence products. Role overview Building strong client relationships is central to this position. The Customer Success Manager works closely with enterprise customers to understand their objectives and ensure they gain maximum value from the platform. Guiding clients through best practices and product features is a key part of the day-to-day work. Collaboration and communication Success in this role depends on proactive client management and clear communication. Working with cross-functional teams, the Customer Success Manager helps deliver tailored support and solutions that fit each client’s unique needs within the digital landscape. Requirements Experience managing enterprise client relationships Strong communication skills Understanding of digital products and the broader digital landscape Ability to collaborate across teams to deliver client solutions

OpenAI’s Ads Solutions team partners closely with advertisers to help them reach their business objectives while maintaining a strong focus on user trust and platform integrity. The team creates and supports advertising products designed for both growth and responsible use of artificial intelligence. Role overview The Customer Success Manager - Advertising Solutions is responsible for guiding advertisers through every stage of their journey on OpenAI’s advertising platform. This includes onboarding, campaign launches, and ongoing support. The role manages a portfolio of partners, acting as a trusted advisor to help them achieve their goals while ensuring a positive and responsible experience. Working at the intersection of relationship management, strategy, and execution, this position collaborates closely with Sales and other internal teams to drive partner growth and improve the advertiser experience. This role is based in Sydney, Australia. The team follows a hybrid work model, requiring three days per week in the office. Relocation assistance is available for new hires. What you will do Serve as the main point of contact for a portfolio of advertising partners, managing ongoing relationships. Guide advertisers through onboarding and campaign launches to help them use OpenAI’s ad products effectively. Analyze campaign performance and provide actionable recommendations to improve results. Identify opportunities to deepen partnerships through increased product adoption and investment. Work cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance the platform. Collect advertiser feedback and insights to help shape product improvements and long-term strategy. Help develop scalable processes and best practices to support the growth of OpenAI’s advertising ecosystem. Requirements At least 3 years of experience in digital advertising, account management, customer success, consulting, or a similar client-facing role. Background in managing advertiser or agency relationships within a platform, publisher, or adtech setting.

UpGuard develops AI-driven solutions to help organizations manage cyber risk. After raising US$75M in Series C funding, the company is expanding its infrastructure to handle 100 billion risk signals daily. The team is dedicated to advancing technology that changes how businesses approach cyber risk management. The Cyber Risk Posture Management (CRPM) platform brings together security ratings, threat intelligence, and automated AI tools. This combination gives security teams a clearer view of threats and helps them respond to a constantly evolving risk landscape. UpGuard is committed to building more than just another security product. The company aims to define a new category in cyber risk management, with the flexibility to create advanced technology and the backing to launch it on a global scale. Role overview As a Customer Success Manager based in Sydney, the focus is on supporting a growing base of clients. The Customer Success team partners with organizations to address their unique challenges, always looking for ways to help customers achieve better outcomes. Creativity, relationship-building, and identifying opportunities for account growth and increased product adoption are central to the role. What you will do Work closely with customers to understand their needs and help solve their challenges Build and maintain strong client relationships Identify opportunities for account growth and increased use of UpGuard’s platform Collaborate with internal teams to deliver solutions that drive customer success Requirements Experience in customer success, account management, or a related field Strong communication and problem-solving skills Ability to think creatively and proactively identify opportunities for customers Based in Sydney

About UsAt Enboarder, we are pioneering the future of employee experiences with our innovative AI-driven platform. We seamlessly integrate onboarding, enablement, mobility, and offboarding, creating a cohesive and engaging journey for employees.With our AI Assistants and Agents working in tandem, we empower HR leaders to deliver tailored, structured employee experiences at scale, liberating them from mundane administrative tasks. Our esteemed clients, including Deloitte, ING, T-Mobile, and Cisco, leverage Enboarder to enhance productivity, reduce turnover, and maximize HR potential.The outcome? A more engaged workforce, supported employees, and quantifiable business success.Opportunity OverviewAs a Customer Success Manager at Enboarder, you will engage directly with our mid-tier clients in the APAC region, adopting a consultative approach that positions you as a trusted advisor. Your role is not just about maintaining relationships; you will lead project initiatives, diving deep into customer needs to craft bespoke employee journeys within our platform.Core ResponsibilitiesCreate and implement tailored success plans aligned with customer objectives to enhance platform utilization.Forge strong strategic partnerships with customer stakeholders, advocating for their requirements as a trusted advisor.Utilize data insights and health metrics to proactively identify and mitigate churn risks within your portfolio.Spot opportunities for increased engagement or additional services, collaborating with the Sales team to drive revenue growth.Facilitate consultative workshops to delineate intricate HR processes and transform them into effective workflows.Oversee and deliver short-term professional service engagements, including the complete development of customized content and logic within the Enboarder platform.Consistently track, measure, and report on customer outcomes and project milestones, emphasizing key trends.

Role overview Sitemate is looking for a Customer Success Manager focused on Small and Medium Businesses. This Sydney-based role centers on supporting SMB clients as they get started and continue using Sitemate’s products. The position calls for someone who can guide customers through onboarding, answer questions, and help clients achieve the most from their experience. What you will do Lead SMB customers through onboarding and setup Support clients as they use Sitemate’s offerings Work to improve customer satisfaction and retention Contribute to the company’s growth by building strong client relationships Location This position is based at Sitemate’s Sydney office.

Who are we? HubSpot is a premier customer relationship management (CRM) platform tailored for growing businesses. Our diverse array of marketing, sales, and customer success software is employed by tens of thousands of customers worldwide, all striving to not just expand, but to expand better. At HubSpot, we uphold values that resonate within our hearts rather than merely echo through our hallways. We aim to cultivate a workspace where individuals feel empowered to excel in their roles, no matter where they are located. While our ANZ office is situated in the vibrant CBD of Sydney, this role is open to remote candidates based anywhere in Australia. What’s the role? Our Customer Success team is dedicated to providing exceptional services and support to our customers in ANZ. We create tailored strategies for businesses and develop resources that enable individuals to become proficient in HubSpot, ultimately helping our clients grow better through our software. As Customer Success Managers (CSMs) in ANZ, you will act as trusted advisors focused on enhancing customer retention and driving expansion outcomes. This includes ensuring our clients achieve measurable ROI, deeply adopt HubSpot, and enjoy sustained success with our platform. Utilizing HubSpot’s Customer Prioritisation Framework (CPF) and AI-driven tools, you will engage with the right customers at optimal times, transforming insights into actionable strategies. By emphasizing Gross Revenue Retention (GRR) and Gross Expansion Rate (GER), you will help us deliver substantial customer value while facilitating business growth. What will you do? Take primary responsibility for ensuring the growth, satisfaction, and retention of complex customers requiring personalized service. Build and nurture relationships with key decision-makers and stakeholders across various customer teams. Engage customers in strategic discussions to maximize the value derived from their HubSpot investment. Define success metrics for your clients and develop comprehensive plans detailing the roadmap to achieve those objectives, sharing accountability for their success. Monitor customer health, create risk mitigation strategies, and identify new opportunities to expand customer usage of additional products. Collaborate with other HubSpot teams and executive leadership to ensure successful adoption and renewals for customers. Address customer inquiries by connecting them with appropriate resources. Be responsible for the retention of your clients and provide forecasting insights to our Contract Management team regarding upcoming renewals. Continuously enhance your own understanding and capabilities within the role.

As a Customer Success Associate at Datadog, you'll play a pivotal role in fostering long-term strategic relationships with our customers. Your focus will be on driving product adoption and uncovering growth opportunities among a diverse portfolio of Datadog clients, ensuring they experience successful product utilization and high retention rates. You will act as an internal advocate for our customers, committed to providing a positive experience across numerous accounts. Following a structured methodology, you will identify each customer’s unique needs and clearly articulate the value of our Datadog solutions. As our Customer Success team expands, prioritizing personal development and team achievements remains essential.At Datadog, we highly value our workplace culture, which nurtures relationships, collaboration, and creativity. We operate in a hybrid model to empower our Datadogs to achieve a work-life balance that suits them best.