About the job
Wonde is looking for two experienced ICT Account Managers to join the Sydney CBD office and help strengthen technology in education. This role focuses on building strong partnerships with schools and guiding them in using Wonde’s data sync tools and product suite.
Role overview
ICT Account Managers at Wonde work directly with educational institutions. The role involves understanding each school’s technical needs, recommending suitable solutions, and supporting the adoption of Wonde products and integrated third-party applications.
What you will do
- Relationship management: Build and maintain consultative relationships with school leaders and IT staff to help them understand and use Wonde’s offerings.
- Technical consultation: Lead technical meetings to assess infrastructure needs and propose appropriate ICT solutions.
- Account growth: Identify opportunities to expand Wonde’s presence within existing Data Sync users and deliver product demonstrations.
- Implementation support: Oversee the deployment of EduSync and MyLogin, from demonstrations through installation and trial stages.
- Issue resolution: Troubleshoot and resolve technical challenges during integrations, escalating complex issues to Technical Support when needed.
- Migration and configuration: Work with Project Managers and the Integrations team to support accurate SIS migrations and configure secure permissions for third-party apps.
- System monitoring: Track school connections and address synchronization failures proactively.
- Internal collaboration: Liaise with Marketing and Technical Implementation teams to provide product feedback, report technical issues, and contribute to regional campaigns.
- Reporting: Create and maintain clear reports on project status, integration outcomes, and market opportunities.
- Knowledge sharing: Offer technical insights and support to colleagues to help achieve business goals and improve team practices.
Information security and compliance
- Maintain the integrity and security of customer data by ensuring compliance with data protection regulations and internal security policies.
