Principal Technical Support Engineer

Join Ping Identity as a Principal Technical Support Engineer, where you will be at the forefront of delivering exceptional technical support solutions. In this pivotal role, you will leverage your extensive experience to troubleshoot complex technical issues, ensuring customer satisfaction and fostering long-term relationships. You will collaborate with cros…

At NiCE, we continually push the boundaries of innovation and excellence. Our ambitions are high, and we thrive on challenges as we aim to be game changers in our industry. If you share our passion for delivering outstanding results and are ready to ignite your career, we have the perfect opportunity for you.What does this role entail?We are seeking a dedicated and customer-oriented Technical Support Engineer to deliver comprehensive technical support to corporate users within a dynamic enterprise setting. This role encompasses resolving daily user issues, managing ServiceNow tickets, and supporting device lifecycles. The ideal candidate will demonstrate technical expertise, remain composed under pressure, and work collaboratively within a team.Your impact will be felt in the following areas:End-User SupportDeliver Level 2 technical support for Windows, macOS, and Linux platforms.Address daily user issues concerning hardware, software, operating systems, and enterprise applications.Provide professional and discreet support to senior-level users, conducting both desk-side and remote troubleshooting as necessary.Device & Endpoint ManagementAssist in device provisioning, deployment, and troubleshooting via Windows Autopilot.Manage onboarding and offboarding procedures (laptops, access, peripherals).Ticketing & ITSMLog, track, and resolve incidents and service requests through the ServiceNow portal.Ensure timely updates, adherence to SLAs, and accurate documentation of tickets.Engage in problem management and root cause analysis as required.Collaboration & OperationsCoordinate with global IT teams, vendors, and internal stakeholders.Appropriately escalate issues and ensure follow-through until resolution.Be a dependable team player.Audio/Video & Collaboration Tools (Preferred)Support audio/video systems, meeting rooms, and conferencing setups.Troubleshoot Microsoft Teams, video calls, and collaboration tools.Assist users during executive meetings, town halls, and critical sessions.

About the Role: At Tanium, we recognize the pivotal role our Technical Support Engineers play in enhancing customer satisfaction. As a crucial part of our team, you will be dedicated to resolving technical challenges and providing timely answers to customer inquiries. Your proactive and reactive efforts will significantly contribute to enriching the experience of our enterprise clients while utilizing Tanium's solutions. This position reports to a Support Manager. In this role, you will have the opportunity to utilize your technical expertise continually, while also expanding your knowledge in areas such as scripting and debugging. Key Responsibilities: Support customers by: Triaging incoming support cases Resolving customer support queries Collaborating with fellow Support Engineers on their assigned cases Responding to customer inquiries on the Tanium community site Enhancing customer experience by: Documenting best practices Tracking activities, documenting root causes, and generating reports Acting as a technical subject matter expert, focusing primarily on testing and troubleshooting Testing Tanium products and providing constructive feedback to Engineering teams for customer experience improvements

Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises, and take advantage of this outstanding opportunity! Supported by prestigious venture capitalists and recognized in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is revolutionizing the global legal landscape.We are excited to expand our Support function, where you will be the first point of contact for prospective and existing customers, ensuring a seamless integration of Luminance’s innovative technology into their operations. As a member of the Support team, you will manage customer inquiries, troubleshooting issues, and maintaining strong relationships from start to finish.You will be responsible for ticketing and resolving customer queries directly or collaborating with various departments to provide effective communication and exceptional service. Your role will involve understanding customer use cases and needs, ultimately enhancing their experience with our products. The ideal candidate is a people-oriented individual with critical thinking skills and a passion for problem-solving.

Join WalkMe, a leader in Digital Adoption Platforms (DAP) and a proud subsidiary of SAP. Our mission is to empower organizations to navigate the complexities of the digital landscape and optimize their technological investments. With WalkMe’s innovative features such as guidance, engagement, insights, and automation, we help employees increase productivity, provide executives with enhanced visibility into digital usage, and enable organizations to maximize their digital assets for successful transformations.In collaboration with SAP, we are transforming the digital journey for businesses by seamlessly integrating SAP’s powerful ERP solutions with WalkMe’s user-friendly digital adoption platform, enhancing productivity and user experience.As a Technical Support Engineer, you will report directly to the Support Manager and serve as the primary contact for our valued customers throughout their journey with WalkMe—from post-sale support through onboarding, project success, and contract renewals. Your role is vital in delivering timely and effective solutions, ensuring we meet our Service Level Agreements (SLAs) and maintain high levels of customer satisfaction. You will also contribute to the growth of our knowledge base and customer community, further enriching the customer experience.

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most advanced customer service AI agent available, enabling businesses to provide round-the-clock, flawless customer service and significantly enhance their customer interactions. Fin integrates seamlessly with our Helpdesk, forming a comprehensive solution known as the Intercom Customer Service Suite, designed to handle more intricate or high-touch queries that necessitate human intervention.Established in 2011 and trusted by almost 30,000 businesses worldwide, Intercom is redefining the standards of customer service. Guided by our core values, we continually push boundaries, operate with agility, and consistently deliver outstanding value to our clients.What’s the opportunity?In the era of AI, customer support is evolving rapidly, and so are the professionals who deliver it. Our next Technical Support Specialist will be a self-starter, deeply inquisitive, and well-versed in AI tools, maintaining high standards for themselves and their team.As a Technical Support Specialist, you will manage intricate technical inquiries regarding some of our most sophisticated features, serve as an escalation point for your colleagues on challenging investigations, and consistently deliver world-class customer support. You will collaborate proactively with customers to maximize their use of our platform while driving enhancements in product, processes, and team development. Utilizing AI tools in conjunction with your expertise, you will efficiently resolve complex cases and contribute to fostering a culture of continuous improvement. We frequently release product updates, making this a dynamic environment perfect for those excited by perpetual learning!If this role excites you, we would love to have you as our next Technical Support Specialist.What will I be doing?Communicating effectively and efficiently with our customers — we utilize our own product for most support interactions, but outbound calls are also part of our service.Taking ownership of customer communications and issues from initial contact until resolution.Becoming a comprehensive knowledge resource on how Intercom operates and what it can achieve.Collaborating with the Support team to ensure every customer has a positive experience with the product, focusing on making it user-friendly, reliable, bug-free, and fast.Working directly with product teams to identify current issues and offer insights for improvement.

Location: Sydney, Australia (Hybrid) About Relevance AI Relevance AI builds a platform for creating and managing intelligent agents that handle workflows, make decisions, and support collaboration, all in one place. Our mission is to help teams delegate meaningful work to AI agents that think and act with expertise. Industry leaders such as Canva, Databricks, Confluent, Autodesk, Lightspeed, Aveva, Qualified, and Activision Blizzard use our technology to scale their operations, marketing, and sales. We are backed by Bessemer Venture Partners, Insight Partners, Peak XV, and King River Capital. In April 2025, we completed our Series B funding round to accelerate our growth and expand agentic automation. With headquarters in Sydney, San Francisco, and Barcelona, we work in a hybrid model and value curiosity, collaboration, and execution. In 2025, LinkedIn named us Australia’s #1 Startup. Role Overview The Director of Technical Support leads and grows our global technical support function for enterprise clients across three regions. This role ensures that customers receive fast, high-quality resolutions and a consistent experience at scale. The Director will build a high-performing support organization, define enterprise standards and processes, and drive innovation in AI-enabled support. What You Will Do Lead a support team that has automated about 80% of ticket resolutions, using an AI-first approach. Develop and refine team structure, set clear expectations, and establish processes for enterprise support. Address challenges such as regional and time zone differences in support experience. Implement and manage enterprise SLA processes. Scale global hiring and onboarding to provide 24/5 support coverage. Establish reporting and forecasting to improve product quality and guide resource allocation. Collaborate with engineering and other teams to resolve bugs and enhance the product, including developing AI agents with tools like Claude Code. Contribute to online community support and educational initiatives.

Who We AreVerkada is revolutionizing the way organizations safeguard their people and spaces through an integrated, AI-driven platform. As a frontrunner in cloud physical security, Verkada provides organizations with enhanced safety and efficiency via a unified software platform that encompasses solutions for video surveillance, access management, air quality monitoring, alarms, intercom systems, and visitor management.With over 30,000 organizations globally, including more than 100 Fortune 500 companies, relying on Verkada for their physical security needs, we simplify management, empower intelligent control, and support scalable implementations. Since our founding in 2016, Verkada has experienced rapid growth, now operating from 15 offices with a workforce of over 2,200 full-time employees.About The RoleAs we expand our footprint in the APAC region, Verkada is on the lookout for Technical Support Engineers to enhance our support for enterprise customers in our Sydney office. Joining our Technical Support team means becoming part of a talented group that provides assistance across the full suite of Verkada's cloud-managed building security products. You will tackle technical challenges independently and collaboratively, guiding customers through our platform's intricacies. Our team acts as a vital link between customers, Engineering, and Product Management. If you are eager to make a significant impact and advance your career in the cloud-managed IoT sector, we would love to connect with you!This role necessitates your presence on-site five days a week in our dynamic Sydney office where collaboration and innovation flourish.

Role overview The Principal Engineer - Structures at Qantas Group takes a senior role in shaping structural engineering work within the organization. Based in Sydney, this position focuses on supporting operational excellence, maintaining safety, and ensuring compliance throughout the business. The role requires a strong background in structural engineering and the ability to influence key decisions across projects. Key responsibilities Design and develop structural engineering solutions for a range of projects. Implement processes and improvements that enhance safety and meet regulatory requirements. Apply advanced technical expertise to solve complex engineering problems. Collaboration and impact This role involves working closely with teams across Qantas Group. The Principal Engineer - Structures contributes to safe, reliable, and efficient operations by delivering solutions that align with the company’s high standards in aviation.

Join us at MongoDB as a Technical Services Engineer, where you'll be at the forefront of delivering top-tier technical support to our clients. In this role, you will leverage your expertise to troubleshoot complex issues, provide insightful solutions, and ensure our customers are maximizing the value of our cutting-edge database technology.Your responsibilities will include collaborating with cross-functional teams, developing technical documentation, and participating in customer training sessions. This is an excellent opportunity for someone passionate about technology and customer success.

Join our dedicated enterprise support team at Meter, where you will tackle the most complex networks we serve. Here, challenges are not confined to a single location; they encompass multiple sites, systems, and partners. Your role will be pivotal in ensuring that these networks function seamlessly, not as disjointed elements.You will not merely wait for problems to be defined; you will proactively engage, drive resolutions from start to finish, and provide an experience that allows our customers to concentrate on their business rather than their network. If you excel in managing complexity, value accountability, and aspire to redefine enterprise networking support at scale, our team is the perfect fit for you.This role is vital to Meter's successOur enterprise clients rely on their networks for essential operations. When issues arise, swift, clear, and technically informed responses are crucial. We are seeking to fill this role now due to the increasing complexity, impact, and urgency of enterprise cases.This position will shape Meter’s future by empowering our top engineers to take ownership of the most challenging problems and bridging the gap between exceptional troubleshooting and enterprise-level support. Uniquely, this role expects a strong sense of ownership.Your impact will includeTaking charge of high-stakes enterprise support cases from initial assessment to resolution.Diagnosing intricate issues across wired and wireless infrastructures, WAN security, and client environments at scale.Propelling issues forward when progress stalls due to lack of context, unclear responsibilities, or external dependencies.Effectively escalating matters to Engineering, Operations, ISPs, and vendors with precise technical details.Documenting recurring failure modes and contributing to enhanced runbooks, support standards, and improvements to Meter products.Resolving challenges that span multiple sites, systems, and teams under operational pressures.We seek candidates withA solid foundation in networking principles and experience in supporting complex or multi-site environments.A strong sense of ownership and determination when facing ambiguous or sluggish issues.The ability to communicate effectively under pressure to both technical and non-technical stakeholders.

Join our dynamic team at Colliers International as a Principal Engineer specializing in Water & Wastewater. This pivotal role requires innovative thinking and a passion for sustainable engineering solutions. You will be responsible for overseeing projects from conception to completion, ensuring compliance with industry standards and regulations while delivering exceptional results for our clients.

Role overview As a Principal Software Engineer on the User Platform team at Canva in Sydney, this role takes the lead in designing and building user experiences that impact millions of people globally. The position shapes daily interactions with Canva’s platform, influencing how users engage and create. What you will do Lead the design and development of core user-facing features Drive technical decisions that affect large-scale user experiences Collaborate closely with other engineers and product teams to deliver impactful solutions Impact The work in this role directly affects how users experience Canva every day, helping to set the standard for usability and reliability at scale.

Join our dynamic Building Engineering team as a Principal Structural Engineer specializing in Defence Projects. We are experiencing continued growth and are seeking a highly skilled professional to make a significant impact. While we prefer candidates based in Adelaide, we welcome applications from Sydney, Melbourne, or Brisbane.Your Role:Serve as a Senior technical resource, offering expert advice to the wider team. Leverage your expertise in key building components such as stability design, basements, and structural steel framing, while leading the design of cost-effective post-tensioned concrete floors.Utilize your experience with various construction materials to effectively collaborate with clients, architects, and builders throughout the design and construction phases of significant projects.Oversee and refine design and delivery processes, ensuring high-quality, cost-efficient outcomes from the team.Apply your technical knowledge to conduct quality control reviews of design calculations and drawings, while preparing detailed technical specifications.Collaborate within a multi-disciplinary engineering team to review project deliverables and contribute to the development of engineering budgets and schedules that align with project objectives.

Join Mable, a trailblazer in the healthtech sector, where our mission is to foster meaningful and positive transformations in the care and support landscape. We are committed to embracing technology as a catalyst for change and empowering individuals to achieve better outcomes through our innovative platform.As a Principal Engineer, you will be instrumental in defining our technical vision and leading a team of talented Staff Engineers. Reporting directly to the CTO, you will navigate the intersection of technology and business strategy, driving the evolution of our key engineering systems and practices.We are seeking a visionary leader who excels in tackling complex challenges and is passionate about mentoring emerging engineering talent, ensuring we uphold our commitment to excellence.

Geotab Inc. develops IoT and connected transportation solutions, helping businesses manage commercial fleets with advanced web-based analytics. The company’s open platform and Geotab Marketplace® integrate hundreds of third-party options, allowing organizations to streamline operations and combine vehicle data with other business information. Each day, Geotab processes billions of data points, using analytics and machine learning to improve productivity, reduce fuel consumption, enhance driver safety, and support regulatory compliance. The team values adaptability and welcomes new perspectives, encouraging employees to take on fresh challenges as the company grows. Geotab has earned recognition as a certified Great Place to Work™ and emphasizes an inclusive, supportive culture. The company offers opportunities to innovate and develop professionally, along with a comprehensive benefits package. For more about Geotab’s culture and updates on future roles, visit their blog, follow on Instagram, or join the talent network.

Geotab Inc. is hiring a Technical Customer Support Team Leader based in Sydney, Australia. This position guides a team that helps customers manage their commercial vehicle fleets using Geotab’s connected transportation technology. Role overview The Technical Customer Support Team Leader oversees daily support operations, ensuring customers receive timely and accurate assistance. The focus is on helping businesses use Geotab’s web-based analytics and IoT platform to improve fleet safety, productivity, and compliance. The team leader also supports staff development and encourages creative problem-solving. What you will do Lead and mentor a team of technical support specialists. Coordinate responses to customer inquiries related to Geotab’s fleet management solutions. Promote a collaborative and inclusive team environment. Encourage continuous learning and professional growth within the team. Requirements Experience in technical customer support or a related field. Strong leadership and communication skills. Interest in IoT, analytics, and connected vehicle technology. Ability to work in Sydney, Australia. Learn more Explore Geotab’s culture on the Geotab blog. See daily life at Geotab on Instagram. Subscribe to the talent network for job updates.

Join Our TeamAt Hitachi Vantara, we stand at the forefront of the data revolution, providing robust data infrastructure that empowers innovators around the globe. From banking sectors to entertainment venues, our solutions enable organizations to harness the full potential of their data.Our recent projects, like the iconic Las Vegas Sphere, showcase our commitment to helping businesses automate, optimize, and innovate to deliver extraordinary customer experiences. As we gear up for our next phase of growth, we seek passionate individuals eager to collaborate within a diverse global team and make a tangible impact with data.As a Senior Support Specialist, you will play a pivotal role in delivering expert support and advice to our clients, assisting them in overcoming their solution challenges. Your responsibilities will encompass the support of specific Hitachi Vantara products and their integration across corporate and enterprise solutions.You will engage with both internal and external customers, requiring strong communication skills to effectively interact with all stakeholders. Serving as a central point of contact for handling internal escalations and liaising with third-party vendors, you will also mentor and guide Technical Support Specialists (tier 1) within our Global Support team, enhancing their skills and knowledge.Join our global team of customer service professionals dedicated to providing Hitachi Vantara customers with exceptional support in a fast-paced, 24/7 environment.

At Datacom, we seamlessly integrate technology and people to tackle challenges, unlock opportunities, and explore new potential for the communities we serve.About the RoleAs our team continues to expand, we are excited to announce multiple openings for Desktop Support Engineers throughout the wider Sydney area. In this pivotal role, you will deliver comprehensive End User Services to our clients, aligning with their business needs to provide personalized maintenance services, hardware and software troubleshooting, remote assistance, software deployment, and relocation support.Please note: To qualify for this position, you must be an Australian Citizen.Your ResponsibilitiesAs a Desktop Support Engineer, your responsibilities will include but are not limited to:Delivering outstanding technical support in a fast-paced environment where customer satisfaction is our top priority.Guiding new users through the collection and setup of their IT hardware.Ensuring that all new equipment, including laptops and mobile devices, are configured and ready for deployment prior to handover to customers.Documenting all customer interactions in the designated IT Service Management tool.Providing timely updates to customers regarding the status of their requests.Utilizing tools and processes to meet service delivery standards in accordance with SLAs.Proactively managing and maintaining customer infrastructure as directed.Initiating and leading service and process enhancement initiatives.Adhering to best practice methodologies and recognized ITIL processes (e.g., Change and Release Management).Your QualificationsTo excel in this role, you should possess:A proven track record of delivering exceptional customer experiences in end-user services.The ability to effectively prioritize tasks to meet all service level agreements.Strong knowledge of laptops, desktop PCs, printers, media and audiovisual equipment, as well as BYOD and mobility solutions.Excellent verbal and written communication skills, with the ability to convey technical information to a varied audience. Your customer service skills will be exemplary, and you should be capable of working independently with outstanding time management.Company Culture and BenefitsAs one of the largest providers of Information Technology professional services in Australia and New Zealand, Datacom has successfully maintained a dynamic and agile feel, often lost in larger organizations. Our unique culture and energetic environment are driven by our people, creating an atmosphere that you will feel from the moment you engage with us.At Datacom, your contributions will be recognized and valued. As we continue to grow year after year, we offer stability, career advancement opportunities, and a collegial, flat-structured environment that empowers our employees and promotes collaboration.

AECOM is seeking a highly skilled Technical Director specializing in Electrical Engineering to join our dynamic team in Sydney. In this role, you will lead a diverse team of engineers and technicians, ensuring the delivery of high-quality electrical engineering solutions for various projects. Your expertise will drive innovation and efficiency, enhancing our project outcomes and client satisfaction.