Business Development Executive (Tacloban)

Join Delivery Hero as a Business Development Executive in Tacloban City, where you will play a pivotal role in expanding our market presence and driving revenue growth. In this dynamic position, you will engage with potential clients, cultivate relationships, and identify new business opportunities. If you are a motivated individual with a passion for develo…

About Boldr Boldr is a certified global B-Corp focused on delivering strong client experiences and expanding access to meaningful employment worldwide. With a team spanning five countries and over a thousand employees, Boldr aims to grow to more than 5,000 team members by 2027. The company values authenticity, curiosity, adaptability, vision, operational excellence, and empathy in all partnerships. Role Overview: Technical Support Specialist (T3) This Technical Support Specialist (T3) position is based in Tacloban City, Leyte, Philippines. The role centers on handling complex technical inquiries and serving as a trusted resource for both customers and internal teams. Daily work includes supporting cross-functional projects, implementing AI-driven solutions, and collaborating closely with colleagues to meet customer needs. The goal is to deliver prompt, professional service while driving improvements in products and processes. What You'll Do Respond thoughtfully and personally to customer inquiries via chat, email, and video support. Use a consultative approach to help users succeed, proactively identifying ways to support them. Triage incoming requests and highlight trends in customer issues to the wider team. Deliver accurate, comprehensive information to customers with empathy and professionalism. Support 60-70 customers each week, providing efficient and effective assistance. Log, manage, and follow up on all customer support tickets. Troubleshoot product-related questions and technical issues, ensuring thorough documentation and resolution. Diagnose and resolve technical problems involving APIs, webhooks, SDKs, and related areas. Handle ad hoc tasks as requested by clients. Monitor client dashboards and platforms, proactively reaching out to customers who need extra support. Who Succeeds Here Boldr looks for individuals who are impact-driven and eager to help the company grow. Team members are expected to contribute their best, share their skills, and embody Boldr’s values of curiosity, adaptability, and authenticity. Location Tacloban City, Leyte, Philippines

About BoldrBoldr proudly stands as the first global B-Corp committed to providing exceptional client experiences while facilitating access to dignified and meaningful employment opportunities across the globe.We are a diverse team driven by our mission to unite individuals with shared values to create a bold impact. Currently, our workforce exceeds 1,000 members spread across five countries, with ambitious plans to expand to over 5,000 employees by 2027.Our Core ValuesAuthenticity fosters meaningful connections.Curiosity drives our best work.Dynamic growth is essential for success.We blend ambitious vision with operational excellence.Empathy is at the heart of all great partnerships.Your RoleIn the capacity of Senior People Business Partner, you will oversee daily HR operations for designated teams and act as a strategic advisor for the associated business units. You will take ownership of the comprehensive People strategy for your portfolio, ensuring alignment between talent initiatives, operational objectives, client expectations, and growth plans.Your leadership will guide the development and implementation of People programs designed to cultivate a high-performance culture, emphasizing accountability, engagement, and ongoing development. You will collaborate closely with senior leadership to identify workforce risks, talent shortages, and organizational needs, thus ensuring sustainable business performance.Why We Want YouWe seek individuals driven by impact who share a passion for contributing to Boldr's growth and mission. Our team members are expected to be our partners in success, delivering their utmost effort, showcasing their unique talents, and embodying our core values of being Curious, Dynamic, and Authentic.Your ResponsibilitiesBusiness Partnership: Collaborate on the people strategy for the designated teams, aligning workforce planning, engagement, and performance initiatives with business goals. Contribute to developing and administering programs, procedures, policies, and guidelines that support organizational objectives.Ensure the integrity and accuracy of data within the HRIS for your business units, working with HRIS analysts to maintain reliable records and leverage workforce data for informed decision-making.Own the complete employee lifecycle strategy within your assigned units, ensuring alignment between People initiatives and business performance metrics.Work in partnership with leadership to identify capability gaps and implement solutions that bridge those gaps.

Join Boldr as a Senior Customer Advocate, where you will play a pivotal role in enhancing our clients' experiences. As a vital member of our team, you will manage day-to-day operations, serving as an escalation point for complex customer inquiries beyond the agent's authority.Your responsibilities will include engaging with customers to address their inquiries, troubleshoot issues, and resolve concerns regarding our products and services. You will embody a problem-solver mindset, providing accurate information and ensuring timely follow-ups for complete resolution.In collaboration with internal teams, you will support customers professionally and empathetically, guiding them through our platform to maximize their experience. Your insights will also contribute to the evolution of our support resources, ensuring we continually improve the customer journey.

A LITTLE BIT ABOUT BOLDRBoldr is the pioneering global B-Corp committed to providing exceptional client experiences while facilitating access to dignified and meaningful employment opportunities in communities worldwide.Our diverse global team is united by a common goal: to connect individuals with shared values for a significant impact.Currently, we employ over a thousand team members across five countries and aim to expand our workforce to over 5,000 by 2027, if not sooner.LET’S START WITH OUR VALUESMeaningful connections are rooted in AUTHENTICITY.We excel through CURIOSITY.We thrive by being DYNAMIC.Our achievements blend AMBITIOUS VISION with OPERATIONAL EXCELLENCE.At the core of successful partnerships lies EMPATHY.WHAT IS YOUR ROLEAs a Training Specialist, you will play a crucial role in delivering training programs for both Boldr employees and our external clients or partners. You will participate in Train-the-Trainer sessions for assigned modules and facilitate instructor-led training based on predefined curricula designed to equip prospective job seekers, BPO novices, and those aiming to acquire BPO skills to enhance their employability with Boldr.In this capacity, you will serve as both a facilitator and coach, guiding discussions, reinforcing key concepts, and helping learners develop the necessary skills and competencies for success. Additionally, you will conduct post-training assessments and evaluate learning effectiveness to continuously enhance training outcomes.WHY DO WE WANT YOUWe seek an individual who is analytical and relationship-oriented, prepared to advocate for Boldr’s best interests in supplier relationships. Your efforts will contribute to our growth by ensuring that purchasing operations are efficient, transparent, and aligned with Boldr’s core values.WHAT WILL YOU DOCollaborate with Boldr’s Learning and Development and Impact teams to deliver training sessions based on established curricula for both internal staff and client-facing audiences.Facilitate instructor-led training sessions, workshops, and learning activities for Boldr team members and our external clients and Impact Sourcing partners.Implement and maintain high-quality and consistent training programs that have been developed and approved.Support client-specific training initiatives by delivering content aligned with agreed learning objectives and operational needs.Conduct assessments and analyze learner performance to identify knowledge gaps and recommend appropriate support interventions.Provide coaching and guidance to learners requiring additional reinforcement to achieve their expected competency levels.Conduct post-training evaluations to identify areas for improvement and ensure the training remains effective.

Boldr is a certified B-Corp with a global presence, dedicated to delivering strong client experiences and expanding access to meaningful employment. The company brings together people who share common values and a drive to make a positive impact in their communities. With over 1,000 team members across five countries, Boldr has set its sights on growing to more than 5,000 employees by 2027. Values Authenticity forms real connections. Curiosity fuels learning and development. Adaptability supports ongoing growth. Ambitious vision and operational excellence drive results. Empathy strengthens partnerships. Role overview The Client Trainer joins the Implementations team to lead training for both clients and internal staff. This position shapes onboarding for new businesses, builds essential skills, and helps refine training programs. The Client Trainer works closely with clients and colleagues to support process improvements and provides ongoing support after go-live, helping teams succeed. What you will do Lead training sessions on AI-enabled systems and tools, offering clear and practical guidance for effective use. Participate in initial client sessions to understand their processes. Conduct training for all new businesses during implementation. Provide ongoing training to client teams during expansions, process changes, or team transitions. Design and deliver structured training plans tailored to client and internal needs. Evaluate training effectiveness through post-training assessments and feedback. Create and update training materials, including job aids, user guides, and facilitator resources, customized to client workflows. Use a variety of learning methods and tools to keep training engaging and effective. Standardize documentation and knowledge transfer processes for consistent client engagements. Support the collection and analysis of training performance data. Process improvement and collaboration Identify learning gaps and recommend improvements in implementation and training processes. Collaborate with clients and internal stakeholders to align training with operational goals and address learning needs. Work with internal teams to advance training initiatives as needed. Location This role is based in Tacloban City, Leyte, Philippines.

Join Boldr as a Senior Manager of Client Experience!At Boldr, we are pioneers in creating exceptional client experiences globally while fostering dignified and meaningful job opportunities in diverse communities. Our vibrant team spans across five countries, united by a shared mission to make a substantial impact.About BoldrWe are the first global B-Corp dedicated to elevating client experiences while promoting meaningful work.Our diverse team is passionate about connecting individuals with shared values.With over 1,000 team members today, we aim to expand our workforce to over 5,000 by 2027.Our Core ValuesAuthenticity: Building genuine connections.Curiosity: Driving our best work through continuous learning.Dynamic: Embracing change for growth.Ambition: Pairing visionary goals with operational excellence.Empathy: The cornerstone of all great partnerships.Your RoleAs the Senior Manager of Client Experience, you will lead high-impact client accounts, focusing on enhancing customer support and experience workflows. Your primary responsibility will be ensuring the health and success of your assigned client accounts, guaranteeing top-tier service delivery, data integrity, and value creation. You will work closely with clients and internal stakeholders, advocating for improvements and innovation in our delivery processes. Additionally, you will guide (Senior) Team Captains in achieving service commitments and adherence to SLA agreements.Why We Want YouWe are seeking passionate, impact-oriented individuals who are committed to contributing to Boldr's mission. We value team members who give their all, share unique talents, and embody our core values: Curiosity, Dynamism, Authenticity, Empathy, and Operational Excellence.Your ResponsibilitiesClient Relationship & StrategyAct as the primary contact for strategic clients.Develop a profound understanding of each client's business model and success metrics.Analyze performance metrics and their correlation with business outcomes.Translate data insights into actionable strategies for clients.Collaborate with clients to identify avenues for process enhancement and added value services.Facilitate business reviews that focus on insights and outcomes.Provide proactive insights to aid clients in decision-making and strategic growth.People & Performance LeadershipLead, mentor, and develop a team of (Senior) Team Captains (TCs) to meet client expectations.

About Boldr Boldr is a global B-Corp focused on delivering strong client experiences and expanding access to meaningful employment in communities around the world. The team spans five countries and includes just over a thousand people, with plans to grow to over 5,000 by 2027. Boldr’s mission centers on connecting people who share values to create lasting impact. Core Values Authentic connections build lasting relationships. Curiosity inspires our best work. We adapt and stay dynamic in our approach. Operational excellence supports our ambitious vision. Empathy shapes every partnership. Role Overview: Project Manager Based in Tacloban City, Leyte, Philippines, the Project Manager leads the end-to-end execution of implementation projects. This position covers planning, coordination, and oversight of project activities to meet scope, timeline, and quality targets. The Project Manager works closely with internal teams and stakeholders, ensuring strong communication, active risk management, and sound project governance. This role suits someone organized and detail-oriented, ready to manage mid-sized projects and help refine Boldr’s implementation practices. Who Thrives Here Boldr looks for people who want to make a difference and help fulfill the company’s mission. Team members are expected to bring their full effort and reflect the values of curiosity, dynamism, and authenticity in their daily work. Key Responsibilities Project Planning & Execution Develop detailed project plans, timelines, and allocate resources for small to mid-scale projects. Track project milestones, deliverables, and dependencies to keep work on schedule. Work with senior project managers or clients to define project scope, objectives, and success criteria. Stakeholder Management & Communication Act as the main point of contact for both internal and external stakeholders. Lead meetings, share progress updates, and keep communication clear across teams. Build strong relationships by managing expectations and responding to feedback. Risk & Issue Management Spot potential risks or issues early and create mitigation or contingency plans. Escalate major challenges to leadership and help with root-cause analysis when needed.

About Boldr Boldr is a certified global B-Corp focused on delivering strong client experiences and expanding access to meaningful work worldwide. The team spans five countries and values connecting people with shared purpose to create positive change. Currently over 1,000 team members strong, Boldr is working toward a goal of 5,000 employees by 2027. Core Values Authentic interactions build lasting connections. Curiosity fuels high-quality work. Adaptability supports growth. Success comes from vision paired with operational discipline. Empathy shapes valuable partnerships. Role Overview The Senior Customer Advocate serves as a key contact for customers, handling inquiries and resolving issues related to client products and services. The role works closely with both internal and external teams to address customer needs quickly and professionally, always looking for ways to improve the experience. This is a project-based contract for three months, with a possible extension depending on fit and team priorities. What We Look For Boldr values people who want to make a difference and help the company grow. Team members are expected to bring their skills, commit fully, and reflect the values of curiosity, adaptability, and authenticity in their work. Key Responsibilities Communicate with customers via SMS, email, chat, and phone, delivering accurate information with empathy and professionalism. Handle customer consultation calls, troubleshoot technical issues, manage escalations, and investigate complex cases. Work with internal teams to identify and resolve product or service problems, investigating root causes as needed. Track and document issues to ensure timely resolution. Proactively offer solutions and refer customers to other teams when appropriate. Escalate urgent issues promptly to meet service expectations. Suggest ways to improve processes on an ongoing basis. Analyze customer feedback to spot patterns and recommend improvements to tools, content, or workflows. Join initiatives that help scale and enhance support operations. Location This position is based in Tacloban City, Leyte, Philippines.

About Boldr ImpactBoldr is the pioneering global B-Corp focused on delivering exceptional client experiences while creating access to dignified, meaningful work across communities worldwide.With a global team united by shared values, we are on a mission to connect diverse individuals for boldr impact. Currently, we employ over a thousand team members in five countries, with an ambitious goal to expand to over 5,000 employees by 2027.Our Core ValuesAuthenticity: We believe meaningful connections start here.Curiosity: Our best work is driven by a desire to explore and learn.Dynamic Nature: We adapt and grow continuously.Operational Excellence: Our achievements stem from a combination of ambitious vision and effective execution.Empathy: Great partnerships are built on understanding and compassion.Your RoleWe are seeking a talented 3D Artist with a strong background in photo-realistic 3D rendering. Candidates with experience in architecture or interior design will be given preference. Team management experience is a plus.Why You'll Love Working with UsIf you're a detail-oriented and creative 3D Artist who can bring ideas to life through exceptional modeling, texturing, and visualization skills, we want to hear from you. You possess a discerning eye for design and composition and can translate concepts into stunning 3D assets effectively.Your passion for architecture, design, and innovation drives you to pursue the highest quality in your work. Collaboration with designers, architects, and project leads comes naturally to you, and you embrace feedback while contributing fresh ideas to each project.Proficiency in tools such as SketchUp, Revit, 3ds Max, V-Ray, or Corona (or similar) is essential for delivering realistic visualizations that meet both creative and technical standards. You are attentive to the details that elevate a good model to an exceptional one.Key ResponsibilitiesYour main responsibility will be to deliver outstanding photo-realistic imagery for our visualization clients through:Direct project work in 3ds Max with Corona RendererCollaboration with fellow 3D Artists and ModelersEnsuring successful image rendering by the end of the dayMeeting project deadlines, which may require working evenings and weekendsManaging project hours using ToggleAdhering to our 3ds Max project standardsEngaging in passion projects, including researching new software, plugins, or hardware for enhanced renderings when workload permits!