Project Manager

About Boldr Boldr is a global B-Corp focused on delivering strong client experiences and expanding access to meaningful employment in communities around the world. The team spans five countries and includes just over a thousand people, with plans to grow to over 5,000 by 2027. Boldr’s mission centers on connecting people who share values to create lasting im…

About Boldr Boldr is a certified global B-Corp focused on delivering strong client experiences and expanding access to meaningful work worldwide. The team spans five countries and values connecting people with shared purpose to create positive change. Currently over 1,000 team members strong, Boldr is working toward a goal of 5,000 employees by 2027. Core Values Authentic interactions build lasting connections. Curiosity fuels high-quality work. Adaptability supports growth. Success comes from vision paired with operational discipline. Empathy shapes valuable partnerships. Role Overview The Senior Customer Advocate serves as a key contact for customers, handling inquiries and resolving issues related to client products and services. The role works closely with both internal and external teams to address customer needs quickly and professionally, always looking for ways to improve the experience. This is a project-based contract for three months, with a possible extension depending on fit and team priorities. What We Look For Boldr values people who want to make a difference and help the company grow. Team members are expected to bring their skills, commit fully, and reflect the values of curiosity, adaptability, and authenticity in their work. Key Responsibilities Communicate with customers via SMS, email, chat, and phone, delivering accurate information with empathy and professionalism. Handle customer consultation calls, troubleshoot technical issues, manage escalations, and investigate complex cases. Work with internal teams to identify and resolve product or service problems, investigating root causes as needed. Track and document issues to ensure timely resolution. Proactively offer solutions and refer customers to other teams when appropriate. Escalate urgent issues promptly to meet service expectations. Suggest ways to improve processes on an ongoing basis. Analyze customer feedback to spot patterns and recommend improvements to tools, content, or workflows. Join initiatives that help scale and enhance support operations. Location This position is based in Tacloban City, Leyte, Philippines.

Join Boldr as a Senior Manager of Client Experience!At Boldr, we are pioneers in creating exceptional client experiences globally while fostering dignified and meaningful job opportunities in diverse communities. Our vibrant team spans across five countries, united by a shared mission to make a substantial impact.About BoldrWe are the first global B-Corp dedicated to elevating client experiences while promoting meaningful work.Our diverse team is passionate about connecting individuals with shared values.With over 1,000 team members today, we aim to expand our workforce to over 5,000 by 2027.Our Core ValuesAuthenticity: Building genuine connections.Curiosity: Driving our best work through continuous learning.Dynamic: Embracing change for growth.Ambition: Pairing visionary goals with operational excellence.Empathy: The cornerstone of all great partnerships.Your RoleAs the Senior Manager of Client Experience, you will lead high-impact client accounts, focusing on enhancing customer support and experience workflows. Your primary responsibility will be ensuring the health and success of your assigned client accounts, guaranteeing top-tier service delivery, data integrity, and value creation. You will work closely with clients and internal stakeholders, advocating for improvements and innovation in our delivery processes. Additionally, you will guide (Senior) Team Captains in achieving service commitments and adherence to SLA agreements.Why We Want YouWe are seeking passionate, impact-oriented individuals who are committed to contributing to Boldr's mission. We value team members who give their all, share unique talents, and embody our core values: Curiosity, Dynamism, Authenticity, Empathy, and Operational Excellence.Your ResponsibilitiesClient Relationship & StrategyAct as the primary contact for strategic clients.Develop a profound understanding of each client's business model and success metrics.Analyze performance metrics and their correlation with business outcomes.Translate data insights into actionable strategies for clients.Collaborate with clients to identify avenues for process enhancement and added value services.Facilitate business reviews that focus on insights and outcomes.Provide proactive insights to aid clients in decision-making and strategic growth.People & Performance LeadershipLead, mentor, and develop a team of (Senior) Team Captains (TCs) to meet client expectations.