Senior Customer Advocate (Project-Based)

About Boldr Boldr is a certified global B-Corp focused on delivering strong client experiences and expanding access to meaningful work worldwide. The team spans five countries and values connecting people with shared purpose to create positive change. Currently over 1,000 team members strong, Boldr is working toward a goal of 5,000 employees by 2027. Core Va…

Join Boldr as a Senior Customer Advocate, where you will play a pivotal role in enhancing our clients' experiences. As a vital member of our team, you will manage day-to-day operations, serving as an escalation point for complex customer inquiries beyond the agent's authority.Your responsibilities will include engaging with customers to address their inquiries, troubleshoot issues, and resolve concerns regarding our products and services. You will embody a problem-solver mindset, providing accurate information and ensuring timely follow-ups for complete resolution.In collaboration with internal teams, you will support customers professionally and empathetically, guiding them through our platform to maximize their experience. Your insights will also contribute to the evolution of our support resources, ensuring we continually improve the customer journey.

About Boldr Boldr is a global B-Corp focused on delivering strong client experiences and expanding access to meaningful employment in communities around the world. The team spans five countries and includes just over a thousand people, with plans to grow to over 5,000 by 2027. Boldr’s mission centers on connecting people who share values to create lasting impact. Core Values Authentic connections build lasting relationships. Curiosity inspires our best work. We adapt and stay dynamic in our approach. Operational excellence supports our ambitious vision. Empathy shapes every partnership. Role Overview: Project Manager Based in Tacloban City, Leyte, Philippines, the Project Manager leads the end-to-end execution of implementation projects. This position covers planning, coordination, and oversight of project activities to meet scope, timeline, and quality targets. The Project Manager works closely with internal teams and stakeholders, ensuring strong communication, active risk management, and sound project governance. This role suits someone organized and detail-oriented, ready to manage mid-sized projects and help refine Boldr’s implementation practices. Who Thrives Here Boldr looks for people who want to make a difference and help fulfill the company’s mission. Team members are expected to bring their full effort and reflect the values of curiosity, dynamism, and authenticity in their daily work. Key Responsibilities Project Planning & Execution Develop detailed project plans, timelines, and allocate resources for small to mid-scale projects. Track project milestones, deliverables, and dependencies to keep work on schedule. Work with senior project managers or clients to define project scope, objectives, and success criteria. Stakeholder Management & Communication Act as the main point of contact for both internal and external stakeholders. Lead meetings, share progress updates, and keep communication clear across teams. Build strong relationships by managing expectations and responding to feedback. Risk & Issue Management Spot potential risks or issues early and create mitigation or contingency plans. Escalate major challenges to leadership and help with root-cause analysis when needed.

Join Boldr as a Senior Manager of Client Experience!At Boldr, we are pioneers in creating exceptional client experiences globally while fostering dignified and meaningful job opportunities in diverse communities. Our vibrant team spans across five countries, united by a shared mission to make a substantial impact.About BoldrWe are the first global B-Corp dedicated to elevating client experiences while promoting meaningful work.Our diverse team is passionate about connecting individuals with shared values.With over 1,000 team members today, we aim to expand our workforce to over 5,000 by 2027.Our Core ValuesAuthenticity: Building genuine connections.Curiosity: Driving our best work through continuous learning.Dynamic: Embracing change for growth.Ambition: Pairing visionary goals with operational excellence.Empathy: The cornerstone of all great partnerships.Your RoleAs the Senior Manager of Client Experience, you will lead high-impact client accounts, focusing on enhancing customer support and experience workflows. Your primary responsibility will be ensuring the health and success of your assigned client accounts, guaranteeing top-tier service delivery, data integrity, and value creation. You will work closely with clients and internal stakeholders, advocating for improvements and innovation in our delivery processes. Additionally, you will guide (Senior) Team Captains in achieving service commitments and adherence to SLA agreements.Why We Want YouWe are seeking passionate, impact-oriented individuals who are committed to contributing to Boldr's mission. We value team members who give their all, share unique talents, and embody our core values: Curiosity, Dynamism, Authenticity, Empathy, and Operational Excellence.Your ResponsibilitiesClient Relationship & StrategyAct as the primary contact for strategic clients.Develop a profound understanding of each client's business model and success metrics.Analyze performance metrics and their correlation with business outcomes.Translate data insights into actionable strategies for clients.Collaborate with clients to identify avenues for process enhancement and added value services.Facilitate business reviews that focus on insights and outcomes.Provide proactive insights to aid clients in decision-making and strategic growth.People & Performance LeadershipLead, mentor, and develop a team of (Senior) Team Captains (TCs) to meet client expectations.

About BoldrBoldr proudly stands as the first global B-Corp committed to providing exceptional client experiences while facilitating access to dignified and meaningful employment opportunities across the globe.We are a diverse team driven by our mission to unite individuals with shared values to create a bold impact. Currently, our workforce exceeds 1,000 members spread across five countries, with ambitious plans to expand to over 5,000 employees by 2027.Our Core ValuesAuthenticity fosters meaningful connections.Curiosity drives our best work.Dynamic growth is essential for success.We blend ambitious vision with operational excellence.Empathy is at the heart of all great partnerships.Your RoleIn the capacity of Senior People Business Partner, you will oversee daily HR operations for designated teams and act as a strategic advisor for the associated business units. You will take ownership of the comprehensive People strategy for your portfolio, ensuring alignment between talent initiatives, operational objectives, client expectations, and growth plans.Your leadership will guide the development and implementation of People programs designed to cultivate a high-performance culture, emphasizing accountability, engagement, and ongoing development. You will collaborate closely with senior leadership to identify workforce risks, talent shortages, and organizational needs, thus ensuring sustainable business performance.Why We Want YouWe seek individuals driven by impact who share a passion for contributing to Boldr's growth and mission. Our team members are expected to be our partners in success, delivering their utmost effort, showcasing their unique talents, and embodying our core values of being Curious, Dynamic, and Authentic.Your ResponsibilitiesBusiness Partnership: Collaborate on the people strategy for the designated teams, aligning workforce planning, engagement, and performance initiatives with business goals. Contribute to developing and administering programs, procedures, policies, and guidelines that support organizational objectives.Ensure the integrity and accuracy of data within the HRIS for your business units, working with HRIS analysts to maintain reliable records and leverage workforce data for informed decision-making.Own the complete employee lifecycle strategy within your assigned units, ensuring alignment between People initiatives and business performance metrics.Work in partnership with leadership to identify capability gaps and implement solutions that bridge those gaps.

Boldr seeks a Technical Support Specialist T3 based in Tacloban City, Leyte, Philippines. This position centers on providing advanced technical support and clear solutions for clients. Role overview This role involves handling complex technical issues and ensuring that clients receive timely, accurate assistance. The work requires careful troubleshooting and a focus on resolving problems efficiently to support customer satisfaction. What you will do Deliver high-level technical support for client inquiries Diagnose and resolve technical issues with attention to detail Maintain a commitment to customer satisfaction and trust Requirements Strong troubleshooting skills Experience in technical support or a related field Ability to communicate solutions clearly

About Boldr Boldr is a certified global B-Corp focused on delivering strong client experiences and expanding access to meaningful employment worldwide. With a team spanning five countries and over a thousand employees, Boldr aims to grow to more than 5,000 team members by 2027. The company values authenticity, curiosity, adaptability, vision, operational excellence, and empathy in all partnerships. Role Overview: Technical Support Specialist (T3) This Technical Support Specialist (T3) position is based in Tacloban City, Leyte, Philippines. The role centers on handling complex technical inquiries and serving as a trusted resource for both customers and internal teams. Daily work includes supporting cross-functional projects, implementing AI-driven solutions, and collaborating closely with colleagues to meet customer needs. The goal is to deliver prompt, professional service while driving improvements in products and processes. What You'll Do Respond thoughtfully and personally to customer inquiries via chat, email, and video support. Use a consultative approach to help users succeed, proactively identifying ways to support them. Triage incoming requests and highlight trends in customer issues to the wider team. Deliver accurate, comprehensive information to customers with empathy and professionalism. Support 60-70 customers each week, providing efficient and effective assistance. Log, manage, and follow up on all customer support tickets. Troubleshoot product-related questions and technical issues, ensuring thorough documentation and resolution. Diagnose and resolve technical problems involving APIs, webhooks, SDKs, and related areas. Handle ad hoc tasks as requested by clients. Monitor client dashboards and platforms, proactively reaching out to customers who need extra support. Who Succeeds Here Boldr looks for individuals who are impact-driven and eager to help the company grow. Team members are expected to contribute their best, share their skills, and embody Boldr’s values of curiosity, adaptability, and authenticity. Location Tacloban City, Leyte, Philippines