Customer Success Manager

As a key member of our Customer Success team, you will report directly to the Customer Success Team Lead and play a pivotal role in enhancing customer engagement, promoting product adoption, and driving sustainable revenue growth across our diverse customer base. Located in our Taguig office, you will collaborate closely with the Sales team as well as other …

Join Seek Asia as a Customer Success Manager where you will play a pivotal role in enhancing customer satisfaction and driving business growth. In this full-time position, you will be responsible for building strong relationships with our clients, ensuring their success and satisfaction with our services. You will work collaboratively with cross-functional teams to deliver exceptional customer experiences.

Role overview Seek Asia is looking for an Account Management Lead to join the team in Uptown Bonifacio, Taguig City. This position centers on leading account managers, shaping how the team approaches client accounts, and ensuring clients receive attentive service. The role plays a key part in building strong client relationships and supporting the company’s growth through direct leadership. What you will do Guide and improve account management strategies so they fit company objectives Lead, coach, and support a team of account managers in their daily work Make sure clients receive consistent, high-quality service and value Develop and strengthen client relationships to encourage retention and business growth Location This role is based in Uptown Bonifacio, Taguig City.

Join our dynamic team at CSS Corp IT Services as a Customer Retention Representative. In this role, you will play a pivotal part in enhancing customer satisfaction and loyalty by effectively addressing customer concerns and providing exceptional service.Your primary responsibilities will include engaging with customers, understanding their needs, and working collaboratively to resolve issues while promoting our services. This is a fantastic opportunity for individuals looking to grow their careers in customer service and support.

Join our dynamic team at CSS Corp IT Services as a Japanese Customer Service Representative. In this role, you will be the frontline support for our Japanese-speaking customers, delivering exceptional service and resolving inquiries with expertise and professionalism.

Join the Leading Crypto Brand in the Philippines!Coins stands as the foremost crypto brand in the Philippines, earning the trust of over 18 million users. Our user-friendly mobile app enables individuals to trade a diverse range of cryptocurrencies and access an extensive suite of financial services.Fully regulated by the Bangko Sentral ng Pilipinas (BSP), Coins is the pioneering crypto-based company in Asia to obtain both Virtual Currency and Electronic Money Issuer licenses from a central banking authority.

As an Order Management Analyst at Continental, you will be responsible for efficiently managing customer orders and inquiries through our Salesforce.com platform. Your primary tasks will include:Overseeing customer order queues and inquiries, ensuring prompt and accurate responses.Manually entering orders into SAP with precision and ensuring smooth electronic order flow.Resolving any order conflicts including pricing, terms, and product discrepancies while monitoring orders until shipment.Ensuring stock availability and fulfilling orders by maintaining accurate order status and managing document requests.Correcting EDI errors by identifying root causes and addressing them effectively.Handling specialized customer requests with specific instructions and requirements.Managing simple claims related to undershipping, overshipping, and customer errors, alongside more complex claims such as annual returns and freight claims.Answering inbound and making outbound calls for routine inquiries and verifications.Providing product recommendations and alternative solutions to meet customer needs, utilizing catalogs and software tools.Executing SAP transactions to log and check order status, quote prices, and provide product information.Collaborating with various departments such as pricing, supply chain, and master data to provide comprehensive responses to customer inquiries.Acting as a universal backup for specialized accounts and tasks.Resolving customer complaints and conflicts while seeking to enhance customer satisfaction.Identifying opportunities for process improvements and leading initiatives to implement these enhancements.Maintaining work instruction documents on an annual basis.Familiarizing yourself with our customer service technology infrastructure to optimize processes and improve customer satisfaction.

Join our dynamic team as a Customer Service Representative for a rapidly expanding insurance account in Taguig City. In this role, you will be instrumental in providing outstanding service to our valued clients through effective communication and adept problem-solving skills.Key Responsibilities:Assist customers with inquiries regarding various insurance products and services.Resolve customer issues and complaints efficiently, with an emphasis on first-call resolution.Manage customer accounts, ensuring accurate information is provided regarding policies and claims.Collaborate with team members to enhance customer service processes.Maintain precise and comprehensive records of all customer interactions.Identify proactive opportunities to improve the overall customer experience.Achieve or exceed individual and team performance metrics.

Join our dynamic team at Continental AG as an Order Management Specialist. In this pivotal role, you will oversee the processing and management of customer orders, ensuring accuracy and timely delivery. You will collaborate closely with various departments to enhance order fulfillment processes and maintain exceptional customer satisfaction.

Join Sutherland as a Customer Service Consultant in the vibrant city of Taguig! We are looking for dynamic individuals who are passionate about providing exceptional service to our clients. As a key member of our team, you will engage with customers, address inquiries, and resolve issues efficiently while maintaining a positive experience.

Join AECOM as a Change Management Manager specializing in Corporate Real Estate. In this pivotal role, you will lead and implement change initiatives that drive efficiency and enhance organizational performance. You will collaborate with cross-functional teams to develop strategies that support our corporate real estate objectives.

About PayJoyAt PayJoy, we are driven by our mission to empower underserved customers in emerging markets to attain financial stability and success. Our innovative secured credit technology serves as a gateway for new clients to enter the credit landscape. Through our point-of-sale financing and credit card offerings, we enable customers to enhance their quality of life. Furthermore, PayJoy’s credit solutions facilitate opportunities for our clients to become micro-entrepreneurs and offer a safety net during challenging times. Utilizing advanced machine learning, data science, and anti-fraud AI, we have successfully served over 18 million customers as of 2025 while maintaining robust profitability for sustainable growth.Role OverviewAs a Promoter Manager at PayJoy, you will oversee the management of field marketing agencies and teams to drive the execution of a national demand generation strategy that enhances customer engagement and fosters sales growth.

Join our dynamic team at Sutherland as a Retention and Escalations Specialist. In this pivotal role, you will be responsible for managing customer escalations and ensuring high levels of customer retention. Your expertise will be instrumental in identifying customer needs and providing tailored solutions to enhance their experience with our services.

Role overview Seek is hiring a Key Account Manager for the Uptown Bonifacio office in Taguig City. This role focuses on managing important client accounts, supporting business growth, and building solid relationships with clients. What you will do Oversee and nurture key client accounts Understand client needs and business goals Develop and deliver solutions tailored to each client Work to strengthen customer satisfaction and loyalty

Coins.ph is a cryptocurrency platform based in the Philippines, with a user base of over 18 million. The company’s mobile app allows users to buy and sell a variety of cryptocurrencies and access several financial services. Coins.ph operates under regulation from the Bangko Sentral ng Pilipinas (BSP) and holds both Virtual Currency and Electronic Money Issuer licenses. Role overview The Fraud Risk Expert/Manager position is located in Taguig City, Metro Manila. This role focuses on strengthening fraud risk management across the organization. The work directly supports the safety of Coins.ph’s users and the integrity of its platform. What you will do Advance fraud risk management practices within Coins.ph Help protect both the company and its users from fraudulent activity Location This role is based onsite in Taguig City, Metro Manila, Philippines.

Become a Part of the Leading Crypto Brand in the Philippines!Coins is the most trusted and established cryptocurrency platform in the Philippines, with over 18 million users relying on our services. Our intuitive mobile application enables users to effortlessly buy and sell various cryptocurrencies while accessing an extensive suite of financial services.As a fully regulated entity by the Bangko Sentral ng Pilipinas (BSP), Coins proudly holds the distinction of being the first crypto-based company in Asia to obtain both Virtual Currency and Electronic Money Issuer licenses from a central bank.We are in search of an Online Enterprise Account Manager to expand and oversee our network of online merchant partners. This pivotal role will contribute significantly to the growth of Coins.ph's digital payments ecosystem, enhancing adoption across e-commerce and online service platforms nationwide.

Become a Key Player in the Leading Crypto Brand in the Philippines!Coins stands as the most trusted crypto brand in The Philippines, boasting a community of over 18 million users. Our user-friendly mobile application empowers individuals to buy and sell a diverse array of cryptocurrencies while accessing an extensive suite of financial services.As a fully regulated entity by the Bangko Sentral ng Pilipinas (BSP), we proudly hold the distinction of being the first crypto-based company in Asia to possess both Virtual Currency and Electronic Money Issuer licenses from a central banking authority.Being among the earliest and largest crypto platforms in Southeast Asia, we provide robust exchange and wallet services to our users. Our comprehensive product offerings include electronic payment services and an e-wallet solution. With our wallet, users can effortlessly send money, pay bills, shop online at over 100,000 merchants, receive transfers from over 200 countries without needing a bank account, and, of course, explore and purchase cryptocurrencies.

As an Order Management Analyst/Specialist at Continental, you will play a crucial role in ensuring efficient order processing and management. Your analytical skills will be vital in optimizing order fulfillment processes, and you will collaborate closely with various departments to enhance customer satisfaction. This position offers a unique opportunity to contribute to our dynamic team and drive improvements in our operational efficiency.

Be a Part of the Leading Crypto Brand in the Philippines!Coins.ph is the most reputable cryptocurrency platform in the Philippines, trusted by over 18 million users. Our user-friendly mobile application empowers users to buy and sell a variety of cryptocurrencies while accessing an extensive suite of financial services.Fully regulated by the Bangko Sentral ng Pilipinas (BSP), Coins.ph is the first crypto-based company in Asia to obtain both Virtual Currency and Electronic Money Issuer licenses from a central bank, showcasing our commitment to compliance and innovation in the fintech space.

Become a Key Player in the Leading Crypto Brand in the Philippines!At Coins, we are the foremost cryptocurrency brand in the Philippines, trusted by over 18 million users. Our user-friendly mobile app allows individuals to buy and sell various cryptocurrencies and access a comprehensive suite of financial services.Coins is fully compliant with regulations set forth by the Bangko Sentral ng Pilipinas (BSP) and proudly holds both Virtual Currency and Electronic Money Issuer licenses—the first of their kind in Asia.The Senior FX Sales Manager will spearhead client acquisition and relationship management for Coins.ph’s foreign exchange and remittance operations. This pivotal role is centered around delivering customized FX solutions to enterprise and institutional clients, while maximizing trading volume and revenue.