Japanese Customer Service Representative

Join our dynamic team at CSS Corp IT Services as a Japanese Customer Service Representative. In this role, you will be the frontline support for our Japanese-speaking customers, delivering exceptional service and resolving inquiries with expertise and professionalism.

As an Accounts Payable Specialist fluent in Japanese, you will be at the forefront of handling comprehensive Accounts Payable (AP) functions. Your expertise will include processing invoices, reconciling vendor accounts, resolving discrepancies, and generating reports, all while striving for process enhancements. You will play a vital role in ensuring compliance with corporate policies and service level agreements while collaborating with international stakeholders.Efficiently post and process invoices, execute 2-way/3-way matching, and formulate payment proposals.Manage invoice and credit memo documentation through AP tools such as Readsoft Verify and Process Director.Investigate and resolve any discrepancies related to invoices and payments, as well as address supplier inquiries.Conduct vendor statement reconciliations and oversee vendor portal access.Prepare monthly accruals and AP aging reports, along with GRIR reports, and assist in audit processes.Identify opportunities for process enhancements and engage in various projects and migrations.Meet established service level agreements (SLAs) and key performance indicators (KPIs), providing backup support for team members when necessary.Engage in training, team-building initiatives, and continuous improvement activities.

Join our dynamic team as a Customer Service Representative for a rapidly expanding insurance account in Taguig City. In this role, you will be instrumental in providing outstanding service to our valued clients through effective communication and adept problem-solving skills.Key Responsibilities:Assist customers with inquiries regarding various insurance products and services.Resolve customer issues and complaints efficiently, with an emphasis on first-call resolution.Manage customer accounts, ensuring accurate information is provided regarding policies and claims.Collaborate with team members to enhance customer service processes.Maintain precise and comprehensive records of all customer interactions.Identify proactive opportunities to improve the overall customer experience.Achieve or exceed individual and team performance metrics.

Join our dynamic team at CSS Corp IT Services as a Customer Retention Representative. In this role, you will play a pivotal part in enhancing customer satisfaction and loyalty by effectively addressing customer concerns and providing exceptional service.Your primary responsibilities will include engaging with customers, understanding their needs, and working collaboratively to resolve issues while promoting our services. This is a fantastic opportunity for individuals looking to grow their careers in customer service and support.

Join PayJoy as a Collection RepresentativeAt PayJoy, we are on a mission to empower underserved customers in emerging markets through innovative credit solutions. Our unique secured credit technology serves as a gateway for new customers to access the credit system, enabling them to enhance their quality of life and pursue opportunities as micro-entrepreneurs. With our advanced machine learning, data science, and anti-fraud AI, we have successfully assisted over 18 million customers while ensuring sustainable growth and profitability.Role OverviewAs a Collection Representative, you will play a crucial role in delivering exceptional customer service. Your primary responsibility will be to assist customers with payment inquiries and strategies, aiming to minimize the number of clients in arrears and reduce the risk of overdue accounts. You will utilize various communication channels to ensure our clients receive the support they need.

Join our expanding team as a Healthcare Representative in Taguig City! In this pivotal role, you will deliver outstanding customer service to both patients and healthcare providers, ensuring a smooth journey through effective communication and support.Key Responsibilities:Manage inbound and outbound calls concerning healthcare inquiries, appointments, and patient assistanceAssist customers with inquiries related to insurance coverage, benefits, and claims processingOffer precise information regarding healthcare services, protocols, and proceduresWork in collaboration with healthcare professionals to promptly resolve patient concernsDocument detailed records of customer interactionsEducate clients on available health plans and servicesMeet performance targets and support team objectives

Join Sutherland as a Customer Service Consultant in the vibrant city of Taguig! We are looking for dynamic individuals who are passionate about providing exceptional service to our clients. As a key member of our team, you will engage with customers, address inquiries, and resolve issues efficiently while maintaining a positive experience.

As a key member of our Customer Success team, you will report directly to the Customer Success Team Lead and play a pivotal role in enhancing customer engagement, promoting product adoption, and driving sustainable revenue growth across our diverse customer base. Located in our Taguig office, you will collaborate closely with the Sales team as well as other departments including Service, Marketing, Analytics, and Strategy to ensure exceptional customer outcomes. Success in this role hinges on your ability to implement data-driven engagement strategies, nurture customer relationships, and attain quantifiable business results through enhanced customer satisfaction and retention.Key Responsibilities:Establish yourself as a trusted advisor for our clients through ongoing relationship building, proactively engaging in comprehensive discussions to identify their recruitment needs and delivering responsive, customized support.Enhance customer satisfaction and retention throughout their journey by identifying new opportunities and potential risks, acting swiftly to resolve issues, and collaborating closely with Sales and other key partners.Facilitate customer onboarding by providing thorough product education and platform demonstrations.Work alongside Sales Executives to devise engagement strategies that boost product adoption and usage while managing any associated risks.Analyze behavioral changes to implement tailored engagement strategies aligned with business priorities.Maintain a thorough understanding of our product solutions, positioning yourself as the subject matter expert for customers.Foster internal collaboration with leaders from Sales, Operations, and Marketing to promote a unified approach to customer service and expedite product value delivery.Monitor customer satisfaction throughout the lifecycle, in close partnership with Sales and other essential stakeholders.Identify chances for package upgrades and cross-product utilization.Conduct both in-person and virtual Account Reviews to ensure ongoing alignment and business growth.Deliver both in-person and online Product Training sessions for new and existing users to maximize product effectiveness.Provide customers with exclusive access to SEEK’s signature reports and events related to recruitment and people management.Perform additional tasks as directed by leadership in alignment with corporate objectives.

Role Overview Bosch Group is looking for a Sales Representative for Power Tools to support customers in North-East Luzon. This position is based in Taguig City and focuses on growing sales and strengthening customer relationships throughout the region. What You Will Do Promote and sell Bosch power tools and solutions to a wide range of customers Identify and pursue new business opportunities in the assigned territory Conduct product demonstrations to showcase features and benefits Deliver attentive, knowledgeable customer service before and after sales Who Succeeds in This Role Success comes from a genuine interest in sales and the ability to build strong customer relationships. Experience with power tools or technical products is helpful but not required.

Join Seek Asia as a Customer Success Manager where you will play a pivotal role in enhancing customer satisfaction and driving business growth. In this full-time position, you will be responsible for building strong relationships with our clients, ensuring their success and satisfaction with our services. You will work collaboratively with cross-functional teams to deliver exceptional customer experiences.

Be Part of the Leading Crypto Brand in the Philippines!At Coins, we have established ourselves as the premier crypto brand in the Philippines, earning the trust of over 18 million users. Our user-friendly mobile app allows individuals to seamlessly buy and sell a diverse range of cryptocurrencies while accessing numerous financial services.Coins operates under full regulation by the Bangko Sentral ng Pilipinas (BSP) and proudly holds the distinction of being the first crypto-based company in Asia to secure both Virtual Currency and Electronic Money Issuer licenses from a central bank.We are currently in search of a results-driven Account Manager with experience in merchant expansion and relationship management to join our dynamic payments services team. This role blends business development and client management, where you will be responsible for acquiring new merchants, nurturing existing partnerships, and leveraging our payment solutions to drive their business growth.

Join the Leading Crypto Brand in the Philippines!Coins stands as the foremost crypto brand in the Philippines, earning the trust of over 18 million users. Our user-friendly mobile app enables individuals to trade a diverse range of cryptocurrencies and access an extensive suite of financial services.Fully regulated by the Bangko Sentral ng Pilipinas (BSP), Coins is the pioneering crypto-based company in Asia to obtain both Virtual Currency and Electronic Money Issuer licenses from a central banking authority.

Join AECOM as a Service Delivery Lead - Project Accounting and play a pivotal role in ensuring the successful delivery of project accounting services in Canada. You will lead a team of accounting professionals, oversee project financials, and drive the implementation of best practices in project accounting. Your expertise will help streamline processes and enhance financial reporting accuracy.

Join our dynamic team at Sutherland as a Retention and Escalations Specialist. In this pivotal role, you will be responsible for managing customer escalations and ensuring high levels of customer retention. Your expertise will be instrumental in identifying customer needs and providing tailored solutions to enhance their experience with our services.

Join AECOM as an RTR Service Delivery Lead in Payroll Accounting, where you will oversee and enhance the payroll accounting processes. Your leadership will ensure the delivery of high-quality services, driving efficiency and compliance within our operations. You will be responsible for managing a dedicated team, ensuring they are equipped to handle complex payroll scenarios while maintaining accuracy and timeliness. This role is pivotal in fostering a collaborative environment that prioritizes excellence in service delivery.

Join our dynamic team at Coins as a Sales Associate! In this role, you will be responsible for driving sales and providing exceptional customer service. You will engage with customers to understand their needs, assist them in selecting products, and ensure a satisfying shopping experience. Your passion for sales and your ability to build relationships will be critical to your success.

Role Overview AECOM is seeking a Service Delivery Lead focused on Project Accounting for the AMER West region, based in Taguig City. This position carries responsibility for overseeing service delivery operations tied to project accounting. The goal: maintain quality and consistency across all services provided. What You Will Do Manage day-to-day project accounting service delivery for the AMER West region Work closely with teams across departments to share knowledge and coordinate efforts Promote and help implement process improvements for greater efficiency Monitor performance to ensure services align with established standards

As an Order Management Analyst at Continental, you will be responsible for efficiently managing customer orders and inquiries through our Salesforce.com platform. Your primary tasks will include:Overseeing customer order queues and inquiries, ensuring prompt and accurate responses.Manually entering orders into SAP with precision and ensuring smooth electronic order flow.Resolving any order conflicts including pricing, terms, and product discrepancies while monitoring orders until shipment.Ensuring stock availability and fulfilling orders by maintaining accurate order status and managing document requests.Correcting EDI errors by identifying root causes and addressing them effectively.Handling specialized customer requests with specific instructions and requirements.Managing simple claims related to undershipping, overshipping, and customer errors, alongside more complex claims such as annual returns and freight claims.Answering inbound and making outbound calls for routine inquiries and verifications.Providing product recommendations and alternative solutions to meet customer needs, utilizing catalogs and software tools.Executing SAP transactions to log and check order status, quote prices, and provide product information.Collaborating with various departments such as pricing, supply chain, and master data to provide comprehensive responses to customer inquiries.Acting as a universal backup for specialized accounts and tasks.Resolving customer complaints and conflicts while seeking to enhance customer satisfaction.Identifying opportunities for process improvements and leading initiatives to implement these enhancements.Maintaining work instruction documents on an annual basis.Familiarizing yourself with our customer service technology infrastructure to optimize processes and improve customer satisfaction.

Be Part of the Leading Crypto Brand in the Philippines!Coins is the premier cryptocurrency platform in the Philippines, trusted by over 18 million users. Our user-friendly mobile app enables users to effortlessly buy and sell a diverse range of cryptocurrencies while accessing an array of financial services.Fully regulated by the Bangko Sentral ng Pilipinas (BSP), Coins proudly stands as the first crypto-based enterprise in Asia to obtain both Virtual Currency and Electronic Money Issuer licenses from a central bank.Join the forefront of the cryptocurrency revolution in the Philippines!About UsAs one of Southeast Asia's earliest and most prominent crypto platforms, we offer not only exchange and wallet services but also electronic payment services and e-wallet solutions. Our platform allows users to transfer money, pay bills, shop online with over 100,000 merchants, receive funds from more than 200 countries without needing a bank account, and manage their cryptocurrency portfolio.

Join our dynamic team at Continental AG as an Order Management Specialist. In this pivotal role, you will oversee the processing and management of customer orders, ensuring accuracy and timely delivery. You will collaborate closely with various departments to enhance order fulfillment processes and maintain exceptional customer satisfaction.