Assistant Manager for Operational Excellence - BGC

Work Setup: Onsite (BGC Taguig)Schedule: Shifting SchedulesKey Responsibilities:Process Optimization: Identify and eliminate inefficiencies, streamline workflows, and enhance service delivery through effective standardization.Technology & Innovation: Leverage a strong background in evaluating and integrating cutting-edge tools such as AI, automation, and ana…

Location and Schedule This Sales Manager position is based onsite in BGC Taguig, Metro Manila. The work schedule runs from 11 PM to 8 AM. Role Overview The Sales Manager leads a team focused on driving revenue growth through new client acquisition and successful deal closures. Collaboration with Marketing and Operations teams is essential to ensure objectives align across departments. Key Responsibilities Sales Leadership and Strategy: Guide the team toward surpassing revenue targets by bringing in new clients, closing sales, and sharing actionable insights. Work closely with other departments to coordinate goals. Team Management and Development: Support Inside Sales Representatives with regular one-on-ones, performance feedback, coaching, and conflict resolution. Foster a positive and productive team culture. Goal Setting and Career Growth: Establish clear targets and KPIs, develop tailored growth plans for team members, and monitor progress to build skills and effectiveness. Operational Excellence: Oversee the sales pipeline, deliver accurate forecasts, track key metrics for trends or risks, and refine processes for improved efficiency and scalability. Data Reporting and Analysis: Prepare performance reports for leadership, analyze sales data, and design training programs based on findings.

As a Senior Operations Excellence Executive, you will play a pivotal role in driving operational improvements and efficiencies within our organization. Your expertise will be essential in optimizing processes, enhancing productivity, and ensuring that our operational strategies align with our business goals. You will work closely with various departments to identify opportunities for innovation and implementation of best practices.

Role overview The Onboarding and Training Specialist at tasq-work plays a key role in supporting new hires and fostering employee development at the BGC Taguig site. This position shapes the early experience for employees and contributes to building a skilled, confident workforce through structured learning and ongoing guidance. Location and schedule Work setup: 100% onsite at BGC Taguig, Metro Manila Hours: 11PM to 8AM What you will do Onboarding & program delivery: Lead onboarding sessions for new employees, introducing core tools, processes, and job-specific skills. Training & development: Design, update, and deliver training programs to address skill gaps and support employee growth through coaching and upskilling. Performance support & evaluation: Track the effectiveness of onboarding and training using key metrics, gather participant feedback, and refine programs based on results. Process improvement & documentation: Maintain and standardize onboarding and training procedures, ensuring materials and knowledge bases remain current and accessible. Stakeholder collaboration: Work closely with HR, Sales, and Operations teams to align training with business needs and serve as the main contact for onboarding support.

tasq-work seeks a Sales Lead to join the team onsite at the BGC Taguig office in Metro Manila. This position follows a night shift schedule, running from 11 PM to 8 AM. What you will do Lead the team: Provide hands-on training and coaching for the inside sales group. Track performance through KPIs, hold regular reviews, and create action plans to improve outcomes. Manage sales operations: Conduct outbound prospecting to find new business. Support marketing, close deals, and keep CRM records accurate and up to date. Improve processes: Analyze current sales methods, collaborate with other teams to address challenges, and help increase overall sales effectiveness. Reporting and analysis: Prepare detailed sales reports and study market trends to inform team coaching and adjust sales strategies. Work setup Role is fully onsite at the BGC Taguig office Night shift hours: 11 PM to 8 AM

Work Setup: Onsite (BGC Taguig)Shift: Shifting SchedulesResponsibilities:Training Needs Analysis: Provide follow-up support on the floor to reinforce learning and enhance performance.Curriculum and Course Design: Exhibit a comprehensive understanding of course design methodologies from start to finish.Content Development: Show proficiency in the entire content development process and adhere to the appropriate methodologies.Course Delivery: Utilize effective training techniques and methods to deliver courses.Research Methodology: Possess foundational knowledge of research methodologies and principles to conduct ethical and effective research with guidance; accurately identify training needs.Required Skills:Customer Service and Tech Domain: Experience in training on effective communication, customer service, technical support, and workplace culture.Technology Functional Knowledge: Basic proficiency in Microsoft Word, Excel, and PowerPoint for efficient reporting and documentation.High Impact Communication: Demonstrate excellent verbal and written communication skills with a pleasant demeanor and receptive attitude that reflects the essence of customer service.Analytical Ability: Analyze data from various sources to integrate insights and identify solutions, considering multiple stakeholders.Profile Screening Criteria: Must have a minimum of 3 years of training experience in soft skills and customer service.Requirements:A graduate of any 4-year degree.Minimum of 4 years of total BPO work experience, with at least 2 years as a trainer in the BPO/shared services sector.Preferred background or knowledge in Tech Support.Exceptional oral and written communication skills.Benefits:Quarterly performance bonuses.Excellent career development opportunities with fast-track progression.A balanced work-life integration.Healthcare and Life Insurance coverage for the employee and two dependents at no cost.

Location and Schedule Onsite position based in BGC, Taguig, Metro Manila Work hours run from 11:00 PM to 8:00 AM Role Overview The Career Support Lead plays a key role in guiding a team and ensuring smooth daily operations. This position centers on supporting candidates through their job placement journey while maintaining high standards for team performance and operational efficiency. Main Responsibilities Team Leadership: Coach and guide team members, set clear KPIs, review performance, and manage schedules to help the team meet its goals. Operations Management: Organize engagement activities, track hiring targets, monitor key metrics, identify gaps in processes, and handle escalations as they come up. Candidate Engagement: Assist with job placements, support candidates in preparation, coordinate interview schedules, and foster strong relationships for long-term success.

Sutherland is seeking a talented and experienced High-Volume Recruiter to join our dynamic Talent Acquisition Team in the vibrant Bonifacio Global City area. If you thrive in a fast-paced environment and possess exceptional recruiting skills, we would love to connect with you! Please note that this position is onsite, not remote.In this role, you will:Chart the course for success: Assist in recruitment and hiring processes to ensure a seamless and positive experience for candidates and new hires.Contribute to company growth: Identify and attract top talent to elevate our team and organizational performance.Cultivate professional relationships: Forge and maintain connections with external resources to build a robust network for sourcing qualified candidates.Provide team support: Coordinate the completion of drug tests, background checks, and other pre-employment requirements.

Join Our Dynamic Team as a Business Analyst!Are you passionate about transforming customer service experiences? We are seeking a highly skilled Business Analyst specializing in the Customer Service domain to join our team at tasq-work in BGC Taguig. In this role, you will collaborate with both business and technology stakeholders to define innovative strategies and drive digital initiatives that enhance customer satisfaction.

Work Schedule: Night ShiftWork Setup: Temporary Hybrid (Onsite once a week)Start Date: ASAPLocation: BGC TaguigThe Senior Telecom Analyst plays a pivotal role in managing the company's customer-facing Contact Center omni-channel platforms and corporate telephony technologies. This hands-on position requires a detail-oriented and technically skilled professional adept at supporting the technology that drives our business and enhances the customer experience. A proactive mindset and the ability to tackle challenges are essential to thrive in this unique opportunity within the Global IT Infrastructure group.

Join Sutherland as a Manager/Senior Manager for Service Excellence, where you will play a pivotal role in driving operational improvements and enhancing customer satisfaction. You will lead a dynamic team dedicated to delivering top-notch service experiences, ensuring that our clients' needs are met with excellence. Your expertise will be crucial in developing strategies that enhance service delivery and drive business success.

Operations ManagerJoin our dynamic team at getwingapp as an Operations Manager, where your expertise will shape the success of our operations in the Philippines!The Role:We are in search of a strategic and driven Operations Manager to lead and inspire our team of supervisors and captains. In this pivotal role, you will oversee operational processes within your designated cluster, ensuring the highest levels of efficiency and effectiveness. Your leadership will be crucial in driving our success and fostering a collaborative work environment.

tasq-work is looking for an Operations Assistant Manager to join its onsite team in Taguig, Metro Manila. This role supports the operations manager and helps keep daily activities running smoothly. Key responsibilities Assist the operations manager with day-to-day supervision of team tasks Monitor that operational processes are followed and deadlines are met Promote a positive team culture and help achieve organizational objectives Location This position is based onsite in Taguig, Metro Manila.

tasq-work is hiring a Senior Sales Manager to join the team onsite in BGC, Taguig. This position leads a sales team, shapes sales strategy, and plays a central role in driving business growth. The role requires full onsite presence and operates during overnight hours. Location and Schedule Work setup: 100% onsite at BGC, Taguig Work hours: 11 PM to 8 AM What you will do Sales leadership and strategy: Develop and implement sales strategies to meet or exceed targets. Lead business development efforts, close major deals, and work closely with marketing and operations teams. People management and coaching: Guide Sales Managers and senior representatives, oversee hiring and performance reviews, and build a high-performing team culture. Goal setting and team development: Set KPIs, drive team performance, and manage development and succession plans for team members. Operational excellence and process improvement: Streamline sales processes, manage the sales pipeline, improve forecasting, and ensure CRM best practices are followed. Reporting and analytics: Analyze sales data and share insights with senior leadership to inform strategic decisions.

tasq-work is looking for a Career Support Manager to work onsite in BGC Taguig, Metro Manila. This position calls for a leader who can guide a team, manage daily operations, and maintain strong connections with both candidates and clients. Location and Schedule Onsite role based in BGC Taguig Work hours: 11 PM to 8 AM Key Responsibilities Team Leadership: Coach and mentor team members, set performance goals, review results, and support professional growth. Operations: Oversee daily activities, monitor key metrics, resolve issues, and improve processes to ensure quality placements and service. Engagement and Account Management: Supervise job matching, prepare candidates for roles, build client relationships, handle escalations, and uphold service standards.

tasq-work seeks an Operations Manager to oversee daily activities onsite in Taguig, Metro Manila. This position plays a key role in shaping operational strategy, guiding teams, and improving efficiency throughout the organization. Role overview The Operations Manager leads efforts to ensure consistent and effective operations. Working closely with various departments, this role focuses on both strategy and hands-on execution to drive performance improvements. What you will do Direct teams to maintain steady and reliable daily operations Create and apply strategies that enhance organizational performance Encourage collaboration and teamwork among departments Spot opportunities to streamline processes and increase efficiency Requirements Demonstrated experience managing operations or similar functions Strong leadership and communication abilities Talent for building a cooperative work environment Proactive mindset for problem-solving and achieving results This is a full-time, onsite position located in Taguig, Metro Manila, Philippines.

Key Responsibilities:Oversee the daily progress of subcontractors to guarantee timely project completion.Support the Project Manager in monitoring project performance against KPIs and quality standards.Conduct on-site surveys and manage the installation, troubleshooting, and maintenance of intelligent networks and provide value-added technical support.

Role Overview tasq-work is hiring a Senior Operations Manager in Healthcare for a hybrid role based in Taguig, Metro Manila. This position supports night shift operations, with onsite work required three days per week. Weekends are off. Work Setup Hybrid arrangement: three days onsite, remaining days remote Night shift schedule Weekends off Location: Taguig, Metro Manila Qualifications Bachelor’s or Master’s degree with substantial industry experience At least 15 years of professional experience, preferably in international organizations with global in-house delivery Proven track record managing healthcare insurance accounts within a Global Capability Center (GCC) Strong background in Operations Management Key Responsibilities Operational Oversight: Direct daily operations across multiple business lines, including business analysis and vendor management Performance Management: Meet key KPIs, focusing on service levels, customer satisfaction, and quality standards Strategic Planning: Play a central role in long-term strategy, prepare project reports, and lead change control activities Risk & Compliance: Monitor risks and ensure compliance with legal and internal requirements Talent Development: Build and support teams, foster skill growth, and guide decision-making Process Excellence: Analyze systems and processes to identify and implement improvements Benefits Retirement benefits Annual performance appraisal Performance-based bonuses Health Maintenance Organization (HMO) coverage for up to three dependents Free parking and shuttle services

Working Setup:100% Onsite (BGC Taguig)Work Hours:1AM to 10AM (For further discussion)As a Content and Social Media Specialist, you will play a pivotal role in enhancing our brand's visibility and establishing credibility in the U.S. market through strategic public relations efforts and compelling content. Your primary responsibilities will include managing the company's social media channels and owned media, while providing valuable updates and insights to internal stakeholders.Key Responsibilities:Social Media Management and Content Development: Spearhead or assist in the management and growth of the company’s social media presence, focusing on content creation. Initial platforms will include X, Facebook, and LinkedIn, with opportunities to expand to additional networks.Content Development for Owned Media: Align with the content marketing strategy to produce and edit informative articles for the company. The role requires conducting thorough research and creating content autonomously.U.S. News Monitoring and Sharing: Daily monitoring of relevant U.S. industry news to provide internal updates, ensuring the team stays informed on significant trends and policies affecting our business.Additional Tasks: Assist with further content creation, research, and marketing communications tasks as necessary.

We are seeking a visionary and strategic leader in payment operations to enhance and expand our global payments framework. This pivotal role will spearhead our payment strategies, guaranteeing smooth, secure, and scalable payment processes across diverse international markets.Global Payments Strategy and LeadershipDevelop and implement a cohesive global payments strategy that aligns with the overall growth objectives of the company.Build and manage a high-performing payments team across three international locations.Standardize operating procedures, reporting metrics, KPIs, and escalation protocols across regions.Establish governance and decision-making frameworks involving payment operations, finance, compliance, and product teams.Payment Operations ExcellenceOversee the entire payment lifecycle, including funding (Accounts Receivable), disbursement (Accounts Payable), settlement, reconciliation, chargebacks, returns, and exceptions.Enhance transaction success rates while minimizing friction in funding flows for both buyers and sellers.Implement scalable operational controls that maintain regulatory compliance amidst volume growth.Develop global Service Level Agreements (SLAs) and real-time performance dashboards.Banking & Payment Partner ManagementManage strategic relationships with acquiring banks, payout providers, card networks, and alternative payment method suppliers.Negotiate commercial terms to optimize processing costs and improve profit margins.Diversify and enhance redundancy in global payment corridors.Assess and integrate new payment methods to broaden geographical coverage and improve conversion rates.Regulatory & Compliance AlignmentCollaborate with Compliance and Legal teams to ensure compliance with global regulatory standards (e.g., AML, KYC, traceability, money transmission regulations).Supervise payment scheme compliance, operational audits, and partner reporting obligations.Guarantee that all controls and processes adhere to regulatory requirements in all active jurisdictions.Risk, Fraud & Chargeback OptimizationWork alongside the Risk team to mitigate fraud losses and manage dispute ratios effectively.Develop policies that balance transaction approval rates with risk management thresholds.Oversee the strategy and operational processes for chargeback representation.Payment Product EnablementCollaborate with Product and Engineering teams to construct a scalable payment infrastructure.Contribute commercial and operational insights into new payment features, cross-border expansion, and marketplace integrations.Drive innovation in funding methods, payout speed, and cross-currency settlements.