BPO Process Trainer | Onsite at tasq-work

Work Setup: Onsite (McKinley, Taguig)Urgency: ImmediateStatus: ActiveAccount/Category/Campaign: TrainingWe are seeking a dynamic BPO Trainer to create impactful training programs, enhance team performance, and foster operational excellence through effective learning strategies.Essential Qualifications:Proven experience in supporting international travel acco…

Work Setup: Onsite (McKinley, Taguig)Urgency: ImmediateStatus: ActiveAccount/Category/Campaign: Quality AssuranceWe are seeking a seasoned Quality Assurance Manager to enhance our operational quality performance, refine coaching strategies, and elevate the customer experience across our services.The Role: Spearhead quality monitoring for calls, emails, and chats while fostering continuous improvement across all operations.The Impact: Establish quality standards, mentor teams, and implement innovative solutions that enhance performance and customer satisfaction.The Difference: Manage a team of QA specialists and influence strategic quality initiatives that drive success.

Work Setup: Onsite (McKinley, Taguig)Urgency: Immediate Opening!Status: ActiveAccount/Category/Campaign: TrainingJoin our dynamic team at tasq-work as a Training Manager, where you will spearhead our training initiatives and foster employee development programs. We are looking for an individual who is passionate about learning and development, with a proven track record in crafting, executing, and overseeing impactful training programs that significantly improve organizational performance and employee growth.

tasq-work is looking for an Operations Assistant Manager to join its onsite team in Taguig, Metro Manila. This role supports the operations manager and helps keep daily activities running smoothly. Key responsibilities Assist the operations manager with day-to-day supervision of team tasks Monitor that operational processes are followed and deadlines are met Promote a positive team culture and help achieve organizational objectives Location This position is based onsite in Taguig, Metro Manila.

Work Setup: Onsite (McKinley, Taguig)Start Date: ASAPQualifications:A minimum of 1 year of experience in fullstack development, proficient in Python, .NET, XML, and JSON.Must have rotated through all functions (Front-end, UI/UX, Backend, Testing, DevOps) for a minimum of one year.Key Responsibilities:Test Planning & Execution: Create, document, and execute comprehensive test cases, scripts, and scenarios based on outlined requirements.Defect Tracking: Identify, document, and manage software defects/bugs utilizing tools such as Jira.Methodologies: Conduct manual testing and develop automated test scripts to enhance efficiency.Collaboration: Engage in agile team meetings, provide constructive feedback to developers, and analyze software requirements thoroughly.Types of Testing: Execute functional, regression, user acceptance (UAT), security, and performance testing.

tasq-work seeks a Sales Lead to join the team onsite at the BGC Taguig office in Metro Manila. This position follows a night shift schedule, running from 11 PM to 8 AM. What you will do Lead the team: Provide hands-on training and coaching for the inside sales group. Track performance through KPIs, hold regular reviews, and create action plans to improve outcomes. Manage sales operations: Conduct outbound prospecting to find new business. Support marketing, close deals, and keep CRM records accurate and up to date. Improve processes: Analyze current sales methods, collaborate with other teams to address challenges, and help increase overall sales effectiveness. Reporting and analysis: Prepare detailed sales reports and study market trends to inform team coaching and adjust sales strategies. Work setup Role is fully onsite at the BGC Taguig office Night shift hours: 11 PM to 8 AM

Work Setup: Onsite (McKinley, Taguig)Urgency: Immediate OpeningStatus: ActiveAccount/Category/Campaign: Quality AssuranceJoin our dynamic team as a QA Team Lead at tasq-work, where you will play a critical role in enhancing quality standards and fostering a culture of continuous improvement.

Role overview tasq-work seeks a Creation Manager/Supervisor to lead a sales support team onsite in BGC, Taguig. This position focuses on maintaining operational quality, supporting client relationships, and guiding a group of Sales Assistants during the night shift. Location and schedule Work location: 100% onsite in BGC, Taguig, Metro Manila Shift: 11 PM to 8 AM What you will do Team leadership: Supervise and motivate Sales Assistants to achieve goals. Oversee daily operations, conduct performance reviews, and provide training to support growth. Sales operations and client engagement: Manage sales activities, respond to customer inquiries, and lead sales communications. Monitor call quality, keep CRM data accurate, and identify areas for process improvement. Reporting and analysis: Track key metrics such as call volume, conversion rates, and sales pipeline progress. Prepare reports to highlight trends and opportunities for growth. Collaboration: Address escalations promptly and communicate directly with clients as needed. Coordinate with internal teams to align sales strategies. Administrative management: Ensure daily sales operations run smoothly and records remain organized and compliant.

Location and Schedule Onsite work based in BGC, Taguig (Metro Manila, Philippines) Overnight shift: 11 PM to 8 AM Role Overview The Senior Manager of Career Support at tasq-work leads a team dedicated to guiding candidates through the job-matching process. This role blends people management, operational oversight, and direct engagement with candidates, all within an overnight schedule. Main Responsibilities Team Leadership: Define clear KPIs, coach and develop team members, conduct performance reviews, manage scheduling, and maintain high productivity through hands-on leadership. Operations: Lead engagement initiatives, monitor hiring goals, track key metrics, address process gaps, and handle escalations as needed. Engagement: Support candidates in securing job matches, prepare them for interviews, coordinate logistics, and build strong relationships with stakeholders.

tasq-work is hiring a Senior Sales Manager to join the team onsite in BGC, Taguig. This position leads a sales team, shapes sales strategy, and plays a central role in driving business growth. The role requires full onsite presence and operates during overnight hours. Location and Schedule Work setup: 100% onsite at BGC, Taguig Work hours: 11 PM to 8 AM What you will do Sales leadership and strategy: Develop and implement sales strategies to meet or exceed targets. Lead business development efforts, close major deals, and work closely with marketing and operations teams. People management and coaching: Guide Sales Managers and senior representatives, oversee hiring and performance reviews, and build a high-performing team culture. Goal setting and team development: Set KPIs, drive team performance, and manage development and succession plans for team members. Operational excellence and process improvement: Streamline sales processes, manage the sales pipeline, improve forecasting, and ensure CRM best practices are followed. Reporting and analytics: Analyze sales data and share insights with senior leadership to inform strategic decisions.

Location and Schedule This Sales Manager position is based onsite in BGC Taguig, Metro Manila. The work schedule runs from 11 PM to 8 AM. Role Overview The Sales Manager leads a team focused on driving revenue growth through new client acquisition and successful deal closures. Collaboration with Marketing and Operations teams is essential to ensure objectives align across departments. Key Responsibilities Sales Leadership and Strategy: Guide the team toward surpassing revenue targets by bringing in new clients, closing sales, and sharing actionable insights. Work closely with other departments to coordinate goals. Team Management and Development: Support Inside Sales Representatives with regular one-on-ones, performance feedback, coaching, and conflict resolution. Foster a positive and productive team culture. Goal Setting and Career Growth: Establish clear targets and KPIs, develop tailored growth plans for team members, and monitor progress to build skills and effectiveness. Operational Excellence: Oversee the sales pipeline, deliver accurate forecasts, track key metrics for trends or risks, and refine processes for improved efficiency and scalability. Data Reporting and Analysis: Prepare performance reports for leadership, analyze sales data, and design training programs based on findings.

Work Setup: Onsite (McKinley Taguig)Start Date: ASAPRole Overview:We are seeking a dedicated and knowledgeable Registered Pharmacist (RPH) to join our dynamic team at tasq-work in Taguig. This position requires a professional who is passionate about delivering high-quality healthcare services and is ready to engage with patients and healthcare providers alike.Key Responsibilities:Clinical Review & Documentation: Conduct thorough analyses of medical records to ensure accuracy, compliance, and quality of care.Claims Processing: Evaluate patient eligibility, verify medical claims, and oversee insurance coverage management.Utilization Management: Assess treatment plans in line with medical policies to promote cost-efficient care.Case Management & Liaison: Serve as a communication bridge between healthcare providers and patients to enhance care delivery and resolve queries.Clinical Training (if applicable): Design or facilitate training programs for healthcare personnel.

Role Overview Position: Pharmacy Placement Specialist Company: tasq-work Location: Taguig, Metro Manila, Philippines Work Setup: Onsite Shift: US hours The Pharmacy Placement Specialist works onsite in Taguig, partnering with consultants and team members to support client benefit strategies. The role focuses on managing carrier and vendor bidding, procurement, and negotiation to help deliver strong solutions for clients. Main Responsibilities Work with consultants and colleagues to implement client benefit strategies by managing carrier and vendor bidding processes. Analyze member impacts, with special attention to formulary and pharmacy network differences among bidders. Compare vendor products, services, and contract terms to identify the most appropriate options. Oversee the preparation, distribution, and review of detailed RFP responses. Support the development of pharmacy practice knowledge and use established templates during the Rx Placement process. Coordinate with the Onshore Team to handle requests, updates, and follow-ups efficiently.

tasq-work is looking for a Career Support Manager to work onsite in BGC Taguig, Metro Manila. This position calls for a leader who can guide a team, manage daily operations, and maintain strong connections with both candidates and clients. Location and Schedule Onsite role based in BGC Taguig Work hours: 11 PM to 8 AM Key Responsibilities Team Leadership: Coach and mentor team members, set performance goals, review results, and support professional growth. Operations: Oversee daily activities, monitor key metrics, resolve issues, and improve processes to ensure quality placements and service. Engagement and Account Management: Supervise job matching, prepare candidates for roles, build client relationships, handle escalations, and uphold service standards.

Join our dynamic team at Tasq Work as a Customer Service Representative in Taguig! In this fast-paced role, you will provide outstanding service to our cherished clients through exceptional communication, adept problem-solving, and thorough customer profiling.Key Responsibilities:Address customer inquiries swiftly and professionally via phone, email, and chat.Resolve customer issues and complaints with a strong emphasis on first-call resolution.Maintain accurate and detailed records of all customer interactions.Collaborate with team members to enhance customer service processes.Deliver product and service information to assist customers effectively.Proactively identify opportunities to improve the customer experience.Achieve or surpass individual and team performance metrics.

Location and Schedule Onsite position based in BGC, Taguig, Metro Manila Work hours run from 11:00 PM to 8:00 AM Role Overview The Career Support Lead plays a key role in guiding a team and ensuring smooth daily operations. This position centers on supporting candidates through their job placement journey while maintaining high standards for team performance and operational efficiency. Main Responsibilities Team Leadership: Coach and guide team members, set clear KPIs, review performance, and manage schedules to help the team meet its goals. Operations Management: Organize engagement activities, track hiring targets, monitor key metrics, identify gaps in processes, and handle escalations as they come up. Candidate Engagement: Assist with job placements, support candidates in preparation, coordinate interview schedules, and foster strong relationships for long-term success.

Work Setup: Onsite (BGC Taguig)Shift: Shifting SchedulesResponsibilities:Training Needs Analysis: Provide follow-up support on the floor to reinforce learning and enhance performance.Curriculum and Course Design: Exhibit a comprehensive understanding of course design methodologies from start to finish.Content Development: Show proficiency in the entire content development process and adhere to the appropriate methodologies.Course Delivery: Utilize effective training techniques and methods to deliver courses.Research Methodology: Possess foundational knowledge of research methodologies and principles to conduct ethical and effective research with guidance; accurately identify training needs.Required Skills:Customer Service and Tech Domain: Experience in training on effective communication, customer service, technical support, and workplace culture.Technology Functional Knowledge: Basic proficiency in Microsoft Word, Excel, and PowerPoint for efficient reporting and documentation.High Impact Communication: Demonstrate excellent verbal and written communication skills with a pleasant demeanor and receptive attitude that reflects the essence of customer service.Analytical Ability: Analyze data from various sources to integrate insights and identify solutions, considering multiple stakeholders.Profile Screening Criteria: Must have a minimum of 3 years of training experience in soft skills and customer service.Requirements:A graduate of any 4-year degree.Minimum of 4 years of total BPO work experience, with at least 2 years as a trainer in the BPO/shared services sector.Preferred background or knowledge in Tech Support.Exceptional oral and written communication skills.Benefits:Quarterly performance bonuses.Excellent career development opportunities with fast-track progression.A balanced work-life integration.Healthcare and Life Insurance coverage for the employee and two dependents at no cost.

Key Responsibilities:Conduct transaction and call monitoring according to the established service quality plan.Deliver coaching and constructive feedback to team members.Perform Root Cause Analyses (RCAs) and communicate findings to Operations to develop mitigation strategies.Identify training needs and collaborate effectively with relevant teams.Engage in calibration sessions to ensure uniformity in evaluations.Handle transactions and calls to maintain a hands-on approach in the process domain.Execute process audits to verify compliance with Standard Operating Procedures (SOPs).Present audit results during pre and post-shift team huddles.

Work Setup and Location This role is based 100% onsite in BGC Taguig, Metro Manila, Philippines. Schedule Details Night shifts are required. Schedules may change, and split-offs can occur as needed. Availability on holidays and weekends is essential. Role Overview The Bilingual Customer Service Specialist (Spanish) supports a varied customer base, focusing on smooth, responsive service. This position requires strong communication skills in both English and Spanish. What You Will Do Respond quickly and professionally to customer inquiries through calls, email, or chat, following company SOPs to drive satisfaction. Research customer concerns thoroughly and provide clear information, while promoting relevant products and services. Recognize customer needs and recommend solutions that fit their situation. Work across multiple platforms, keep up with product updates, and follow all company policies and regulatory guidelines. Meet program KPIs and SLAs to maintain high standards of client satisfaction. Follow program procedures and handle both assigned and ad hoc tasks as they arise.

Join Our Dynamic Team as a Business Analyst!Are you passionate about transforming customer service experiences? We are seeking a highly skilled Business Analyst specializing in the Customer Service domain to join our team at tasq-work in BGC Taguig. In this role, you will collaborate with both business and technology stakeholders to define innovative strategies and drive digital initiatives that enhance customer satisfaction.