Customer Success Representative - Escrow

Join the Freelancer.com Team! Passionate about self-improvement? We start each day with the question: How can I grow today? Are you a trailblazer? If you take initiative and aim to make a significant impact, you belong here! Data-driven decision-maker? Our decisions hinge on one pivotal question: What does the data reveal? Do you want to be a changemaker? Jo…

Work Setup: Onsite at McKinley, TaguigShift: Night Shift ScheduleStart Date: As soon as possibleJob Overview: We are seeking a dedicated Japanese Bilingual Customer Support Representative to provide exceptional service to our customers. You will be responsible for assisting clients in both English and Japanese, ensuring that inquiries are resolved efficiently and effectively.Key Responsibilities:Delivering high-quality support to customers in both English and Japanese.Handling communications via phone, email, and chat.Translating documents, videos, and other materials to ensure accuracy and cultural relevance.Assisting with project management and sales/marketing campaigns in Japanese.Documenting customer interactions and transactions in our CRM system.

Join our dynamic team at Tasq Work as a Customer Service Representative in Taguig! In this fast-paced role, you will provide outstanding service to our cherished clients through exceptional communication, adept problem-solving, and thorough customer profiling.Key Responsibilities:Address customer inquiries swiftly and professionally via phone, email, and chat.Resolve customer issues and complaints with a strong emphasis on first-call resolution.Maintain accurate and detailed records of all customer interactions.Collaborate with team members to enhance customer service processes.Deliver product and service information to assist customers effectively.Proactively identify opportunities to improve the customer experience.Achieve or surpass individual and team performance metrics.

Join our dynamic team as a Japanese Bilingual Customer Service Representative. In this role, you will leverage your Japanese language skills to provide exceptional customer support, ensuring client satisfaction and fostering positive relationships. Your ability to communicate effectively in both Japanese and English will be crucial in resolving inquiries and enhancing the customer experience.

Join our dynamic team at CSS Corp ICT Services as a Customer Service Representative. In this entry-level role, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries efficiently. Your communication skills and customer-centric approach will help us deliver outstanding service to our clients.

Join our expanding team as a Healthcare Representative in Taguig City! In this pivotal role, you will deliver outstanding customer service to both patients and healthcare providers, ensuring a smooth journey through effective communication and support.Key Responsibilities:Manage inbound and outbound calls concerning healthcare inquiries, appointments, and patient assistanceAssist customers with inquiries related to insurance coverage, benefits, and claims processingOffer precise information regarding healthcare services, protocols, and proceduresWork in collaboration with healthcare professionals to promptly resolve patient concernsDocument detailed records of customer interactionsEducate clients on available health plans and servicesMeet performance targets and support team objectives

Join our dynamic team at CSS Corp Ict Services as a Bilingual Customer Service Representative fluent in Japanese. In this pivotal role, you will provide exceptional support to our clients while ensuring their needs are met with professionalism and efficiency. Your ability to communicate effectively in both Japanese and English will be crucial in fostering strong customer relationships.

Join our dynamic team as a Customer Service Representative specializing in Fraud Prevention in Taguig City. In this role, you will play a crucial part in safeguarding our clients by providing outstanding service through excellent communication, adept problem-solving abilities, and thorough customer profiling.As a key player, your responsibilities will include:Ensuring customer protection while minimizing fraud, all while delivering a positive customer experience.Analyzing accounts, transactions, and patterns to identify and prevent fraudulent activities.Distinguishing trends that differentiate legitimate actions from fraudulent ones.Managing calls related to suspected fraud and confirming activity with customers.Utilizing both internal and external tools to assess the validity of suspicious activities.Diagnosing issues, identifying root causes, and proposing effective solutions.

Join our dynamic team as a Customer Service Representative for a rapidly expanding insurance account in Taguig City. In this role, you will be instrumental in providing outstanding service to our valued clients through effective communication and adept problem-solving skills.Key Responsibilities:Assist customers with inquiries regarding various insurance products and services.Resolve customer issues and complaints efficiently, with an emphasis on first-call resolution.Manage customer accounts, ensuring accurate information is provided regarding policies and claims.Collaborate with team members to enhance customer service processes.Maintain precise and comprehensive records of all customer interactions.Identify proactive opportunities to improve the overall customer experience.Achieve or exceed individual and team performance metrics.

Join our team as a Spanish Bilingual Customer Support Representative!We are looking for passionate individuals to provide exceptional support to our Spanish- and English-speaking customers. As a key member of our customer service team, you will handle inquiries via phone, email, and chat, ensuring a high standard of service.Work Setup: Onsite (McKinley, Taguig)Shift: Night Shift ScheduleStart Date: ASAP

Join our dynamic team at tasq-work as a Customer Service Representative for a rapidly expanding Online Video Sharing platform located in Taguig City. In this role, you will provide outstanding service to our esteemed clients, leveraging your strong communication abilities, problem-solving expertise, and customer profiling skills.Key ResponsibilitiesEnsure customer security and minimize fraud while delivering a positive user experience.Analyze accounts, transactions, and behavioral patterns to identify and prevent fraudulent activities.Recognize trends that distinguish between legitimate and fraudulent actions.Respond to inquiries regarding potential fraud and verify account activity with customers.Utilize both internal and external resources to assess whether activities are fraudulent.Resolve issues, identify root causes, and propose effective solutions.

Join Our Dynamic Team at Freelancer.com Passionate about personal growth? We start each day with the question: How can I improve today? Innovators at heart? If you take initiative and want your ideas to make a real impact, we want you! Driven by data? Our decision-making is guided by one pivotal question: What does the data indicate? Champions of change? We aim to provide billions of jobs globally and empower individuals to transform their lives. Collaborative team players? At Freelancer, we function like a professional sports team, working together to innovate and achieve success. About Freelancer.comFreelancer.com, a thirteen-time Webby award-winning platform, is the world’s largest freelancing and crowdsourcing marketplace, boasting over 80 million registered users and 30 million projects across diverse fields such as web development, graphic design, marketing, and engineering. We are publicly traded on the Australian Securities Exchange under the ticker ASX:FLN and on OTCQX Best Market under FLNCF.Your Role and ImpactAs we work towards our mission of delivering one billion jobs worldwide, we are on the lookout for enthusiastic Customer Experience Specialists to elevate our service! In this role, you will: Deliver outstanding customer service via email and live chat. Investigate customer concerns and propose effective solutions. Translate complex information for both technical and non-technical audiences. Utilize various communication platforms to resolve issues. Collaborate regularly with our support and financial operations teams. Transform customer service interactions into opportunities for customer acquisition. Manage sensitive and escalated support issues with professionalism. Document inquiries, comments, and complaints accurately.

As an HR Shared Services Representative, you will be the first point of contact for HR-related inquiries. Your expertise will help provide answers, solutions, and recommendations related to HR processes and procedures, leveraging insights from HR Subject Matter Experts (SMEs).You will be responsible for executing system actions and consistently updating our databases. In this role, you will investigate and resolve issues, utilizing a network of resources to deliver effective solutions.Additionally, you will support IT navigation for various functions, including access requests and guiding clients through software interfaces. You will also perform off-phone tasks that contribute to HR-related functions as directed.

Join our dynamic team at Luxasia as an E-Commerce Customer Service Executive. In this pivotal role, you will deliver exceptional customer support, ensuring a seamless shopping experience for our clients. You will manage inquiries, resolve issues, and foster relationships with customers through various communication channels.

Join Bosch as a Customer Service Associate dedicated to our German Automotive Account. In this role, you will be a vital part of our team, answering incoming calls and delivering outstanding customer service in line with our program guidelines and call center standards.Key Responsibilities:Deliver exceptional customer service to vehicle owners via phone, ensuring adherence to customer package guidelines.Assist customers with inquiries related to accounts and subscriptions, including refunds, enrollments, modifications, and account updates.Provide crucial support to law enforcement in cases of reported stolen vehicles, following established protocols.Assist clients with Connected Drive topics, including remote unlocking, app purchases for vehicles, and mobile phone integration with car applications.Maintain a high level of professionalism in interactions with colleagues, team leads, and operations managers.Perform additional duties as required related to the position.

Join our dynamic team at Bosch Group as a Customer Service Associate - Level 1. In this pivotal role, you will be the first point of contact for our valued customers, providing exceptional service and support. Your responsibilities will include addressing customer inquiries, resolving issues, and ensuring a positive customer experience.We are looking for individuals with strong communication skills, a passion for helping others, and the ability to work collaboratively in a fast-paced environment.

Engage with clients by answering calls, conducting interviews, and verifying their information.Input client data to establish and maintain company policies.Guide clients through procedures, address their queries, and furnish them with essential information.Enhance service quality by adhering to established standards and recommending improvements.Stay updated on product offerings by participating in training and educational opportunities.

Work Setup and Location This role is based 100% onsite in BGC Taguig, Metro Manila, Philippines. Schedule Details Night shifts are required. Schedules may change, and split-offs can occur as needed. Availability on holidays and weekends is essential. Role Overview The Bilingual Customer Service Specialist (Spanish) supports a varied customer base, focusing on smooth, responsive service. This position requires strong communication skills in both English and Spanish. What You Will Do Respond quickly and professionally to customer inquiries through calls, email, or chat, following company SOPs to drive satisfaction. Research customer concerns thoroughly and provide clear information, while promoting relevant products and services. Recognize customer needs and recommend solutions that fit their situation. Work across multiple platforms, keep up with product updates, and follow all company policies and regulatory guidelines. Meet program KPIs and SLAs to maintain high standards of client satisfaction. Follow program procedures and handle both assigned and ad hoc tasks as they arise.

Join MarTrust, a leading Authorized Payment Institution dedicated to delivering innovative payment solutions tailored for the maritime industry. We are on the lookout for a dynamic and detail-oriented Mandarin Speaking Customer Support Executive. In this role, you will be pivotal in ensuring our clients receive exceptional support throughout their operational and commercial processes, fostering customer satisfaction and aligning with our organizational goals while providing top-notch service in the Payments and Financial Services sector.Key ResponsibilitiesRespond to customer inquiries promptly and professionally through various channels, including phone, email, and chat.Deliver expert support for payment systems, focusing on SWIFT and SEPA settlements.Proactively identify, investigate, and escalate customer service issues as needed.Collaborate effectively with internal teams across various functions to resolve issues and enhance service delivery.Strive to meet individual and departmental KPIs while contributing to the company’s broader objectives.Handle multiple customer requests simultaneously while maintaining service excellence.Keep meticulous records of customer interactions and solutions provided.Stay informed about product updates, financial regulations, and company policies.Participate in shift rotations including weekend coverage.This position requires a shift from 12:00 PM to 9:00 PM PH time.QualificationsFluency in Mandarin (business-level to advanced proficiency required).Bachelor's degree in economics, management, or other finance-related disciplines.Familiarity with SWIFT and SEPA settlement processes.At least 1 year of experience in customer support roles.Experience in the maritime or shipping industry is a plus.Proficiency in tools such as Intercom, Monday.com, and MS Office is advantageous.Solid understanding of the payment and financial services landscape.Ability to identify and escalate customer service issues effectively.Strong analytical, problem-solving, and organizational skills with the capacity to manage multiple tasks concurrently.A collaborative mindset, capable of working within a team-oriented environment across different business functions.BenefitsCompetitive Salary and Bonus Structure: We recognize and reward your expertise and contributions.Comprehensive Onboarding Experience: Our onboarding program is crafted to set you up for success from day one.Marcura Wellness Zone: We prioritize your work-life balance and overall well-being.Global Opportunities: Join an ambitious and growing organization with a local touch.Diverse and Supportive Work Culture: We are dedicated to fostering an inclusive and diverse environment where all team members feel a sense of belonging.

Bosch Group seeks a Customer Service Associate - Level 1 (Order Management) based in Taguig. The position focuses on guiding customers through the order process and making sure their questions are answered quickly and accurately. Key responsibilities Handle customer inquiries about orders Oversee and monitor orders from placement through completion Communicate updates and resolve order-related issues Work to maintain customer satisfaction by addressing concerns and offering solutions Location This role is based in the Taguig office.