Manager/Senior Manager for Service Excellence

Join Sutherland as a Manager/Senior Manager for Service Excellence, where you will play a pivotal role in driving operational improvements and enhancing customer satisfaction. You will lead a dynamic team dedicated to delivering top-notch service experiences, ensuring that our clients' needs are met with excellence. Your expertise will be crucial in developi…

Work Setup: Onsite (BGC Taguig)Schedule: Shifting SchedulesKey Responsibilities:Process Optimization: Identify and eliminate inefficiencies, streamline workflows, and enhance service delivery through effective standardization.Technology & Innovation: Leverage a strong background in evaluating and integrating cutting-edge tools such as AI, automation, and analytics to elevate customer interactions.Training & Development: Facilitate coaching, skill-building programs, and knowledge-sharing initiatives for agents and team leads.Data Analytics and Metric Improvement: Monitor performance metrics, ensure compliance with policies, and uphold service excellence standards.Customer Experience Enhancement: Analyze customer feedback, implement necessary improvements, and cultivate a customer-centric culture.

As a Senior Operations Excellence Executive, you will play a pivotal role in driving operational improvements and efficiencies within our organization. Your expertise will be essential in optimizing processes, enhancing productivity, and ensuring that our operational strategies align with our business goals. You will work closely with various departments to identify opportunities for innovation and implementation of best practices.

Join Delivery Hero as a Senior Manager of Accounts Payable Service Delivery, where you will lead a dynamic team to enhance our financial operations. Your expertise will be vital in optimizing processes and ensuring outstanding service delivery within our accounts payable function. Embrace the opportunity to make a significant impact in a fast-paced environment while driving innovation and efficiency.

Join Freelancer Limited, the ASX-listed parent company of Freelancer.com and Escrow.com, as we expand our innovative team! With 13 Webby Awards under our belt, Freelancer.com stands as the world's largest marketplace for freelancing and crowdsourcing, connecting millions of employers with talented freelancers globally. Escrow.com is renowned for its leadership in secure online payment solutions, facilitating over US$7 billion in transactions for everything from boats and cars to fine art and space tourism.We are seeking an ambitious and dynamic Senior Product Manager to drive our growing team forward. As the CEO of your product, you will lead cross-functional teams of engineers, data scientists, growth hackers, and designers, overseeing all facets from user research to UX/UI design, engineering, quality assurance, data analytics, marketing, and growth.If you excel at strategic, evidence-driven decision-making, enjoy pushing the envelope of enterprise web products, and are passionate about making a transformational impact in a global tech landscape, we would love to hear from you!

Role Overview tasq-work is hiring a Senior Operations Manager in Healthcare for a hybrid role based in Taguig, Metro Manila. This position supports night shift operations, with onsite work required three days per week. Weekends are off. Work Setup Hybrid arrangement: three days onsite, remaining days remote Night shift schedule Weekends off Location: Taguig, Metro Manila Qualifications Bachelor’s or Master’s degree with substantial industry experience At least 15 years of professional experience, preferably in international organizations with global in-house delivery Proven track record managing healthcare insurance accounts within a Global Capability Center (GCC) Strong background in Operations Management Key Responsibilities Operational Oversight: Direct daily operations across multiple business lines, including business analysis and vendor management Performance Management: Meet key KPIs, focusing on service levels, customer satisfaction, and quality standards Strategic Planning: Play a central role in long-term strategy, prepare project reports, and lead change control activities Risk & Compliance: Monitor risks and ensure compliance with legal and internal requirements Talent Development: Build and support teams, foster skill growth, and guide decision-making Process Excellence: Analyze systems and processes to identify and implement improvements Benefits Retirement benefits Annual performance appraisal Performance-based bonuses Health Maintenance Organization (HMO) coverage for up to three dependents Free parking and shuttle services

As a Senior Project Development Manager, you will oversee all aspects of project development assigned by the Head of Project Development, focusing on both ib vogt's Philippine operations and specific projects.Lead project development from Greenfield initiation to operational execution in line with local and international standards.Collaborate closely with the Market Head and Regional Director on ongoing projects in the Philippines.Effectively manage budgets, milestones, schedules, and deliverables for assigned projects.Conduct thorough reviews of project agreements, including Power Purchase Agreements (PPAs), interconnection contracts, and land lease agreements.Engage with cross-functional teams such as Engineering, Project Management, Finance, Accounting, and Legal.Collaborate with the finance department during financial feasibility analyses and project financing processes.Build relationships with local communities to garner project support.Oversee contractors, vendors, and consultants to ensure project timelines, value optimization, and budget adherence.Ensure compliance with environmental regulations and secure necessary permits throughout the project lifecycle.Manage ongoing development contracts and facilitate project due diligence processes, maintaining communication with internal and external stakeholders.

Become a Leader in the Philippine Crypto Revolution!As the leading crypto platform in the Philippines, Coins.ph has earned the trust of over 18 million users. Our user-friendly mobile application allows individuals to effortlessly buy and sell various cryptocurrencies while enjoying an extensive array of financial services.Coins.ph is fully compliant with regulations set forth by the Bangko Sentral ng Pilipinas (BSP) and proudly holds the distinction of being the first crypto-focused company in Asia to obtain both Virtual Currency and Electronic Money Issuer licenses from a central bank.

tasq-work is hiring a Senior Sales Manager to join the team onsite in BGC, Taguig. This position leads a sales team, shapes sales strategy, and plays a central role in driving business growth. The role requires full onsite presence and operates during overnight hours. Location and Schedule Work setup: 100% onsite at BGC, Taguig Work hours: 11 PM to 8 AM What you will do Sales leadership and strategy: Develop and implement sales strategies to meet or exceed targets. Lead business development efforts, close major deals, and work closely with marketing and operations teams. People management and coaching: Guide Sales Managers and senior representatives, oversee hiring and performance reviews, and build a high-performing team culture. Goal setting and team development: Set KPIs, drive team performance, and manage development and succession plans for team members. Operational excellence and process improvement: Streamline sales processes, manage the sales pipeline, improve forecasting, and ensure CRM best practices are followed. Reporting and analytics: Analyze sales data and share insights with senior leadership to inform strategic decisions.

As a Senior Manager of Vendor Growth & Lead Generation at Delivery Hero, you will spearhead initiatives to expand our vendor partnerships and drive lead generation strategies. You will collaborate with cross-functional teams to develop and implement innovative solutions that enhance vendor engagement and ensure sustained growth.

Bosch Group seeks a Customer Service Associate - Level 1 (Order Management) based in Taguig. The position focuses on guiding customers through the order process and making sure their questions are answered quickly and accurately. Key responsibilities Handle customer inquiries about orders Oversee and monitor orders from placement through completion Communicate updates and resolve order-related issues Work to maintain customer satisfaction by addressing concerns and offering solutions Location This role is based in the Taguig office.

Location and Schedule Onsite work based in BGC, Taguig (Metro Manila, Philippines) Overnight shift: 11 PM to 8 AM Role Overview The Senior Manager of Career Support at tasq-work leads a team dedicated to guiding candidates through the job-matching process. This role blends people management, operational oversight, and direct engagement with candidates, all within an overnight schedule. Main Responsibilities Team Leadership: Define clear KPIs, coach and develop team members, conduct performance reviews, manage scheduling, and maintain high productivity through hands-on leadership. Operations: Lead engagement initiatives, monitor hiring goals, track key metrics, address process gaps, and handle escalations as needed. Engagement: Support candidates in securing job matches, prepare them for interviews, coordinate logistics, and build strong relationships with stakeholders.

Join Delivery Hero as a Manager of AP Service Delivery (Indirect) and lead our Accounts Payable team to ensure efficient service delivery. In this role, you will oversee AP operations, manage a team of professionals, and implement best practices to optimize processes. Your leadership will be vital in maintaining high standards of accuracy and timeliness in all AP functions.

The Role: As a pivotal member of the aCommerce team, the Key Account Manager plays a crucial role in adapting to evolving consumer needs. This position, located in the Philippines, is designed to act as an extension of our clients' businesses, ensuring effective management and execution of their e-commerce strategies in social commerce. Responsibilities include the development, management, and execution of promotional and marketing campaigns, alongside overseeing fulfillment and ensuring seamless daily operations. The Key Account Manager will serve as the primary communication point for clients, implementing their social commerce strategies and fostering a consistent social media presence to enhance brand experience. Collaboration with internal departments and service providers will be vital to delivering best-in-class service execution. Staying informed about industry trends, market developments, and competitive landscapes will equip you with specialized knowledge to better understand and address clients' business challenges and opportunities. Responsibilities: Oversee account profitability through effective P&L management. Ensure timely onboarding of all clients and channels. Collaborate daily with clients and channels to maximize GMV. Manage customer budgets and P&L execution to achieve agreed GMV, Take Rate, and Profit. Optimize product presentation and visibility across online channels. Coordinate with internal cross-functional teams and external partners. Establish and monitor progress against key performance indicators. Advise and execute comprehensive social commerce strategies for international brand owners, including content creation, sales monitoring, demand growth analysis, supply management, promotion management, and business analytics. Work with internal departments (tech, warehouse, marketing) and external parties (advertising agencies) to troubleshoot and resolve business issues. Support the Brand Management team to ensure smooth daily operations. Build and maintain strong relationships with clients and stakeholders.

At Umpisa Inc., we strive to position the Philippines as a leading global technology hub.We are an innovative technology services firm that collaborates with select industries, clients, and talent to develop groundbreaking, industry-transforming solutions through digital transformation, advanced software development, and venture creation.Our goal is to design world-class, impactful products and solutions that enhance the lives of organizations and individuals. We offer challenging and rewarding career opportunities in software and product development, emerging technologies, and more for the right candidates.

Operations ManagerJoin our dynamic team at getwingapp as an Operations Manager, where your expertise will shape the success of our operations in the Philippines!The Role:We are in search of a strategic and driven Operations Manager to lead and inspire our team of supervisors and captains. In this pivotal role, you will oversee operational processes within your designated cluster, ensuring the highest levels of efficiency and effectiveness. Your leadership will be crucial in driving our success and fostering a collaborative work environment.

Join Delivery Hero as an Account Management Associate in South Luzon, where you will play a crucial role in ensuring customer satisfaction and managing client accounts effectively. Your responsibilities will include liaising with clients to understand their needs, providing solutions, and ensuring that all accounts are managed efficiently.This is an excellent opportunity for individuals with a passion for customer service and account management who are looking to advance their careers in a dynamic environment.

We are seeking a dedicated and detail-oriented Contract Manager to oversee and manage the contracts and purchase orders for our projects. In this role, you will be responsible for:Maintaining a comprehensive record of client purchase orders and contracts, tracking their progress throughout the project lifecycle.Ensuring accurate matching of purchase orders to their respective contracts and projects for effective monitoring.Developing and managing billing plans in accordance with contract terms and project timelines.Monitoring and addressing overdue unbilled accounts receivable.Collaborating with implementation teams to ensure compliance with commercial requirements and timely billing.Assisting in resolving billing and commercial disputes through negotiation and clarification.Implementing a streamlined workflow for purchase order changes to enhance tracking and positive variations.Identifying and mitigating contract fulfillment risks by monitoring project progress from risk entry to closure.Ensuring the completion of all milestones in the delivery schedule as stipulated in the contract.Providing valuable insights for contract evaluations and organizing contract management reviews.

Join Luxasia as a Key Accounts Manager, where you will play a pivotal role in fostering and managing relationships with our key clients. You will be responsible for developing strategic account plans, driving revenue growth, and ensuring the delivery of exceptional service to enhance client satisfaction.Your expertise will contribute to the success of our dynamic team, as you collaborate with internal stakeholders to align our offerings with client needs. This is an exciting opportunity for a motivated individual looking to make a significant impact in a leading company within the beauty and luxury sector.

tasq-work seeks an Operations Manager to oversee daily activities onsite in Taguig, Metro Manila. This position plays a key role in shaping operational strategy, guiding teams, and improving efficiency throughout the organization. Role overview The Operations Manager leads efforts to ensure consistent and effective operations. Working closely with various departments, this role focuses on both strategy and hands-on execution to drive performance improvements. What you will do Direct teams to maintain steady and reliable daily operations Create and apply strategies that enhance organizational performance Encourage collaboration and teamwork among departments Spot opportunities to streamline processes and increase efficiency Requirements Demonstrated experience managing operations or similar functions Strong leadership and communication abilities Talent for building a cooperative work environment Proactive mindset for problem-solving and achieving results This is a full-time, onsite position located in Taguig, Metro Manila, Philippines.