About the job
Your Mission
At Decathlon, exceptional customer service is our game. As a Customer Service Advisor, you will be the go-to expert handling transactions, returns, and customer inquiries, ensuring a seamless and delightful experience for our users.
Your Responsibilities
- Take charge of the cashier and service desk area
- Oversee returns, refunds, exchanges, and address any customer concerns
- Assist with Click & Collect, eCommerce, and Delivery services
- Maintain accuracy in cash handling and system updates
- Collaborate with colleagues during store opening and closing shifts
- Participate in store layout, inventory management, and omnichannel service operations
Qualifications
- Friendly demeanor, calm attitude, and a solution-oriented mindset
- Strong communication abilities and a passion for working with people
- Detail-oriented, dependable, and precise with systems and procedures
- Flexible schedule, including availability on weekends and public holidays
- Previous experience in customer service or retail is advantageous but not mandatory
- Basic understanding of sports products or engagement in sports activities is a plus
- Sports certifications or training (e.g., coaching, fitness instruction) are valued
Benefits
Why You Should Join Us
We believe in mutual growth and support. Here’s what you can look forward to as a valued teammate at Decathlon:
- Performance Bonuses linked to your team’s achievements
- Staff Discounts on all Decathlon merchandise
- Monthly Sports Allowance to promote your active lifestyle
- Comprehensive Health Insurance Coverage (including medical & dental)
- Birthday Leave, Wedding Leave, and Paid Annual Leave
- MPF + Company Shareholding Scheme
- Continuous training and career development opportunities, both locally and globally
Let’s Create Memorable Experiences Together
Do you enjoy assisting others and solving challenges? Apply now and help us bring the joy of sports to life.
