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Experience Level
Manager
About the job
The Assistant Manager, Customer Service Operations at Coupang in Taipei leads a front-line team focused on delivering effective customer service. This position plays a key role in guiding team performance and supporting efforts to improve daily operations.
Leadership in this role directly shapes customer satisfaction and supports the ongoing growth of service operations. The Assistant Manager works closely with team members to manage results and maintain high service standards.
Key responsibilities
Lead and support a front-line customer service team
Focus on delivering strong service to customers
Manage team results and performance
Support ongoing improvements in service operations
Impact
The Assistant Manager’s leadership helps drive customer satisfaction and contributes to the overall growth of Coupang’s service operations in Taipei.
Role overview The Assistant Manager, Customer Service Operations at Coupang in Taipei leads a front-line team focused on delivering effective customer service. This position plays a key role in guiding team performance and supporting efforts to improve daily operations. Leadership in this role directly shapes customer satisfaction and supports the ongoing gr…
Coupang is seeking an Assistant Manager for Customer Service Operations based in Taipei, Taiwan. This role leads a customer service team dedicated to upholding high service standards and enhancing the customer experience. Key Responsibilities Supervise daily operations within the customer service team, ensuring processes run efficiently. Coach and mentor team members to encourage their professional development. Track and evaluate service quality, aiming to meet or exceed company expectations. Contribute to projects and efforts that improve customer satisfaction. Role Focus This position centers on operational leadership and team development within customer service. Success in this role depends on maintaining strong service quality and supporting company initiatives to improve customer interactions.
Coupang Taiwan brings next-day delivery to customers in Taipei, offering a curated selection of products through its Rocket Delivery system. With Rocket Global, shoppers can also order millions of popular items from Korea, the United States, and other countries, all shipped internationally with expedited service. Role overview The Assistant Manager, Catalog Operations Management, leads a product selection team of 5 to 10 people based in Taipei. This position goes beyond routine management, requiring ownership of team workflows, a sharp eye for detail, and a focus on both productivity and accuracy. The Assistant Manager acts as the technical anchor for product data analysis and process improvements, solving complex problems, training team members, and maintaining high operational standards with minimal oversight. What you will do Team leadership: Guide a team of 5 to 10, manage daily staffing, and ensure project milestones are achieved. Performance management: Monitor attendance, conduct evaluations, and support team members in meeting or surpassing expectations. Quality and productivity: Oversee the accuracy and speed of outputs, identify workflow bottlenecks, and implement improvements. Training: Design and deliver internal training to enhance skills and operational efficiency. Process optimization: Analyze and refine Standard Operating Procedures (SOPs), recommending smarter solutions where needed. Executive support: Complete assignments from supervisors promptly and contribute to department-wide objectives. Requirements Product knowledge: Understanding of product categories and attributes, with the ability to conduct independent research on products and competitors both online and offline. Analytical skills: Strong logical reasoning for handling complex data and adapting to change, leading the team toward goals. Autonomy and responsibility: Proven ability to work independently, prioritize tasks, and deliver results under pressure while managing multiple responsibilities. Process improvement: Experience with SOPs and workflow analysis, able to identify and suggest optimizations. E-commerce interest: Genuine enthusiasm for e-commerce operations and market trends, with a commitment to continuous self-development. Preferred qualifications Advanced Excel skills for data analysis (such as XLOOKUP, COUNTIFS). 2 to 3 years in administrative or project management roles. Experience leading, coaching, or training team members. Background in supervision or management is a plus. Recruitment process Application screening Phone interview Video interview Job offer notification The recruitment steps may vary depending on the position or scheduling needs. All interview details and results will be communicated by email.
Coupang is known for its "Rocket Delivery" service, bringing next-day delivery and a broad selection of products at competitive prices. With "Rocket Cross-Border," customers in Taiwan can shop millions of popular items from South Korea, the United States, and beyond, all with international shipping. As Coupang expands in Taiwan, the company is building a team ready to shape its future in the region. This role plays a part in Coupang’s goal to become a daily essential for customers in Taiwan. Role overview The Assistant Manager, Catalog Operations Management, leads a team of 5 to 10 members and takes full ownership of project goals and daily workflows. This position demands proactive leadership, strong attention to detail, and a focus on maintaining both productivity and accuracy in catalog operations. Serving as the technical core for product data analysis and process improvement, this role requires handling complex assignments independently, training team members, and driving improvements when challenges arise. What you will do Operational ownership: Oversee daily manpower allocation to achieve team objectives. Quality control: Safeguard data accuracy and work to improve output speed while maintaining quality. Independent analysis: Conduct product research and compare product attributes independently. Process optimization: Identify and address issues in current Standard Operating Procedures, proposing smarter solutions. Key duties Team leadership: Manage a team of 5 to 10, handling staffing and daily operations to ensure project success. Performance and attendance: Monitor attendance and conduct performance evaluations to uphold team standards. Quality and productivity: Oversee the accuracy and efficiency of team outputs, identify bottlenecks, and drive continuous improvement. Training and development: Design and deliver internal training to build professional skills and operational efficiency. Supervisor support: Complete tasks assigned by supervisors efficiently and with minimal oversight, supporting department objectives. Requirements Product knowledge: Strong understanding of product categories and attributes, with the ability to conduct both online and offline product analysis and competitive research. Logical thinking and adaptability: Solid logical reasoning for complex data and the ability to guide a team through change. Autonomy and responsibility: Proven ability to work independently under pressure, prioritize tasks, and meet deadlines while managing multiple responsibilities. Process diagnosis and optimization: Familiarity with SOP operations, with the ability to analyze workflows and suggest improvements. E-commerce interest: Genuine interest in e-commerce operations and market trends, with a commitment to ongoing self-development. Preferred qualifications Advanced Excel skills for data analysis (such as XLOOKUP, COUNTIFS). 2 to 3 years of relevant administrative or project management experience. Experience leading, coaching, or training team members to boost performance. Supervisory or management experience is a plus. Recruitment process Application review Phone interview Video interview Offer notification The recruitment process may vary depending on the role or scheduling needs. Interview schedules and outcomes will be communicated by email.
Join Our Team at Coupang!Coupang is revolutionizing the shopping experience, aiming to delight customers from the moment they open our app until their order arrives at their doorstep. Our innovative services in Taiwan include 'Rocket Delivery', which guarantees next-day delivery on a wide variety of products at competitive prices, and 'Rocket Overseas', offering free international shipping on millions of popular items from Korea, the U.S., and beyond.We are seeking talented individuals to help drive Coupang's growth in Taiwan. This is an incredible opportunity to be part of a team that is changing the way customers shop. Together, we will create a world where our customers wonder, 'How did I ever live without Coupang?'
IP Operations Shift Manager Coupang is revolutionizing the shopping experience, aiming to amaze every customer from the moment they access the Coupang app to when their order arrives at their doorstep. In Taiwan, our offerings include 'Rocket Delivery', which provides next-day delivery for a wide range of items at competitive prices, and 'Rocket Oversea', offering free international shipping on millions of best-selling products from Korea, the U.S., and beyond. We are seeking talented individuals to contribute to Coupang's growth in Taiwan. This is a unique opportunity to join us in creating a world where our customers wonder, 'How did I ever live without Coupang?' Role Overview The IP Operations Team functions as a strategic line of defense, committed to maintaining brand integrity and marketplace trust. We adopt a dual-layered strategy of proactive defense and forensic verification, which includes IP Monitoring for counterfeit removal and Seller Gating for channel vetting. Our team also oversees critical Appeals and IPR enforcement, conducting detailed forensic audits of supply chain documentation to settle disputes and minimize legal risks. As an IPO Shift Manager, you will be responsible for the daily execution of our Intellectual Property protection mission. Reporting to the IPO Manager, you will lead a team of agents in a dynamic, shift-based environment. Your objective is to ensure that every ticket—be it a counterfeit detection, seller gating review, or IPR report—is processed with precision, speed, and complete adherence to Coupang’s standards. You will act as a coach, people manager, and operational expert.
IP Operations Shift Manager Coupang is redefining the shopping experience, aiming to amaze each customer from the moment they access the Coupang app to the instant their order arrives at their doorstep. Our offerings in Taiwan include “Rocket Delivery,” providing next-day delivery for a vast range of products at competitive prices, and “Rocket Oversea,” which enables free international shipping on millions of top-selling items from Korea, the U.S., and beyond. We are seeking talented individuals to help us spearhead Coupang’s growth in Taiwan. This is a remarkable opportunity to contribute to Coupang’s expansion and to create a world where our customers ponder, “How did I ever manage without Coupang?” Role Overview The IP Operations Team functions as a strategic safeguard dedicated to maintaining brand integrity and trust within the marketplace. We implement a dual-layered strategy of proactive defense and forensic verification, including IP Monitoring to eliminate counterfeits and Seller Gating to assess distribution channels. Our team also oversees high-stakes Appeals and IPR enforcement, performing forensic audits of supply chain documentation to resolve disputes and reduce legal risks. As an IPO Shift Manager, you will be responsible for the daily execution of our Intellectual Property protection mission. Reporting directly to the IPO Manager, you will lead a team of agents in a dynamic, shift-based environment. Your objective is to ensure that every ticket—whether it involves counterfeit detection, seller gating assessment, or IPR reporting—is addressed with accuracy, efficiency, and complete adherence to Coupang’s standards. You will act as a mentor, people manager, and operational specialist. What will you do? Lead and manage a team of quality assurance agents, ensuring operational efficiency and adherence to standards. Oversee the processing of tickets related to counterfeit detection and seller gating. Conduct training and development for team members to enhance performance. Collaborate with other departments to streamline processes and improve service delivery.
Join Axiado as an Operations Engineering Manager and play a crucial role in enhancing our operational efficiency and engineering processes. You will lead a dynamic team, driving innovation and ensuring the highest quality standards are maintained across projects. If you are a strategic thinker with a passion for technology and operational excellence, we want to hear from you!
Coupang's Pricing Operations team is on the lookout for a dynamic Operations Program Manager who is driven, action-oriented, and possesses a systemic approach to enhance our business initiatives. In this pivotal role, you will lead a team of junior staff and operators, collaborating closely with various cross-functional teams to design, implement, and scale innovative initiatives that significantly impact Coupang's pricing strategy and elevate the shopping experience for our customers. The ideal candidate will exhibit exceptional attention to detail, a strong aptitude for operational process planning, analytical skills, and a knack for innovation, alongside a robust business understanding. Success in this role demands a strategic mindset coupled with a willingness to engage in hands-on execution to achieve operational excellence.
Anduril Industries builds advanced defense technology for the U.S. and allied nations, using modern business models and technical practices to accelerate delivery of military systems. The company’s Lattice OS platform integrates large data streams into a real-time, 3D command and control system. Core areas include autonomy, AI, computer vision, sensor fusion, and networking, all supporting military readiness in a competitive global landscape. The Taiwan team drives regional growth and operations, working across business development, program management, operations, and supply chain. This group manages multiple business lines, collaborating with internal teams and customers to deliver technology solutions on schedule and at scale in Taiwan. Role overview The Senior Operations Manager - Taiwan plays a central role in shaping Anduril’s presence and execution in the region. This position partners closely with the Taiwan Country Lead to set and implement national strategies, lead business capture, and support customer relationships. The role also coordinates across programs, recruiting, and regional projects to ensure alignment and progress. Key responsibilities Strategic leadership and customer engagement: Collaborate on national strategy, lead business capture efforts, and maintain strong customer relationships. Coordinate with various teams on programs and projects. Operational excellence and scaling: Address complex operational challenges, oversee program planning and budget management, and manage technology import/export. Drive efficiency through cross-functional teamwork. Business line enablement and execution: Support divisions in Taiwan with onboarding, customer expertise, planning, and communication. Ensure smooth execution, help transition pilot projects to established programs, and communicate product and engineering needs. Localization and industrial base development: Lead localization with supply chain, production, deployment, and sustainment teams. Build local capacity, contribute to industrial base growth, and develop partnerships to strengthen Anduril’s long-term presence in Taiwan.
Role overview Lalamove seeks a People Operations Manager based in Taipei to help shape a positive workplace culture and guide the entire employee journey. This position centers on leading HR initiatives that strengthen engagement, simplify daily processes, and foster strong teamwork throughout the company. What you will do Design and lead programs to increase employee engagement and satisfaction Review and improve HR processes to make them more efficient Contribute to attracting, developing, and retaining talented employees Encourage a collaborative and inclusive atmosphere across teams Impact This role supports smooth company operations by focusing on employees’ needs and helping build a strong, unified culture at Lalamove.
Role overview The Senior Customer Service Specialist (CXE) at Coupang works remotely from Taipei, Taiwan. This position focuses on assisting customers by answering questions and addressing concerns with attention and professionalism. The role is important for maintaining strong customer satisfaction and helping to enhance the experience for Coupang shoppers. Key responsibilities Respond to customer inquiries with care and clear communication Resolve issues and concerns to ensure a positive experience Support efforts to keep customer satisfaction high Location This is a remote position based in Taipei, Taiwan.
axiado is hiring a Procurement and Supply Chain Operations Manager in Taipei. This position plays a key role in overseeing procurement activities and managing supply chain operations to support the company's goals. Role overview The manager will focus on optimizing procurement processes and supply chain workflows. Collaboration with multiple departments is essential to ensure procurement strategies align with broader organizational objectives. Maintaining efficient and effective transactions is a central responsibility. Key responsibilities Oversee procurement processes and supply chain operations Work with internal teams to align procurement strategies with company goals Manage relationships with suppliers Ensure compliance with industry standards Requirements Experience in procurement and supply chain management Strong strategic and organizational skills Ability to collaborate across departments
Role overview Nielsen Company is looking for a Customer Success Manager II based in Taipei. This is an entry-level position focused on supporting customers and helping them achieve their objectives. The role centers on regular communication with both clients and internal teams to ensure customers have a positive experience with Nielsen's services. What you will do Manage assigned customer accounts and act as the main point of contact Handle client inquiries and deliver solutions tailored to their needs Collaborate with internal teams to refine and improve products and services Support customer satisfaction and encourage long-term loyalty Collaboration This position requires working closely with clients and colleagues from different departments to understand needs and enhance the overall customer experience.
Coupang is revolutionizing the shopping experience, aiming to leave customers in awe from the moment they open the Coupang app until their order arrives at their doorstep.In Taiwan, our services include 'Rocket Delivery', which offers next-day delivery for a variety of selected products at affordable prices. 'Rocket Cross-Border' provides access to millions of best-selling products from Korea, the United States, and more, along with international express delivery services.We are looking for talented individuals to help expand Coupang's business in Taiwan. This is a unique opportunity to participate in Coupang's growth in Taiwan, creating a world where our customers ask, 'How could I live without Coupang?'.Position OverviewYou will be responsible for identifying product requirements from business processes, user experiences, and competitive insights. Additionally, you will assist in maintaining operational documentation, updating systems, and coordinating outsourcing efforts. This role spans the mid-product operation processes, supporting demand decision-making, product delivery, and operational stability.
Coupang is revolutionizing the shopping experience, aiming to leave every customer in awe from the moment they open the Coupang app to the instant their order arrives at their doorstep.In Taiwan, we offer 'Rocket Delivery,' providing next-day delivery service for a variety of selected products at competitive prices. Our 'Rocket Cross-Border' service supplies millions of popular items from Korea, the United States, and other regions, along with international expedited delivery services.We are on the lookout for talented individuals to help lead Coupang's business expansion in Taiwan. This is a rare opportunity to be part of Coupang's growth in Taiwan, creating a world where our customers ask themselves, 'How could I live without Coupang?'Position OverviewIn this role, you will be responsible for identifying product needs from business processes, user experiences, and competitive information, while also assisting in maintaining operational documents, updating systems, and collaborating with outsourcing partners. This position will span the middle stages of product operations, supporting demand decision-making, product delivery, and operational stability.
Coupang is reshaping the shopping experience in Taiwan. With Rocket Delivery, customers receive next-day shipping on a broad range of products at competitive prices. Rocket Global expands access to millions of popular items from Korea, the United States, and other countries, all with fast international delivery. Role overview The Senior Customer Service Specialist (CXE) helps drive Coupang’s growth in Taiwan by providing strong support to customers and contributing to service quality improvements across the team. This is a remote position based in Taipei, Taiwan. What you will do Respond to customer inquiries and complaints: Address questions and issues from customers through channels such as phone and online chat, offering clear communication and practical solutions. Coordinate problem resolution: Communicate customer feedback and complaint details to internal teams, assisting in resolving issues and supporting ongoing service quality improvements. Manage critical cases: Take responsibility for significant or sensitive complaints, ensuring customers receive prompt and thoughtful support. Support colleagues: Provide immediate assistance and professional advice to frontline team members, particularly during emergencies.
Join Us on Our JourneyAt ShopBack, we embarked on a mission back in 2014, driven by the vision of our founders, Henry and Joel. Their experience as former advertisers revealed the limitations of conventional marketing, prompting them to create a Cashback platform that truly connects brands with consumers. What began as a weekend project has evolved into a thriving service that now caters to over 50 million users across 13 markets, partnering with more than 20,000 merchants and facilitating over half a million transactions daily. We are dedicated to creating The World’s Most Rewarding Way to Shop and are in search of passionate, ambitious individuals to join our team.Position OverviewAs a Senior Integration Operations Specialist, you will lead the charge in managing the technical onboarding processes, implementing new integrations, and ensuring operational readiness for our top affiliate advertisers and networks. This pivotal role guarantees that all integrations are executed with precision, scalability, and thorough auditability.
Coupang is revolutionizing the shopping experience, aiming to impress customers from the moment they launch the Coupang app until their orders arrive at their doorstep.In Taiwan, our services include “Rocket Delivery,” which guarantees next-day delivery on a diverse range of affordable items, and “Rocket Oversea,” providing free international shipping on millions of top-selling products from Korea, the U.S., and beyond.We seek talented individuals to spearhead Coupang’s growth in Taiwan. This is a remarkable opportunity to contribute to our expansion, helping create a world where customers wonder, “How did I ever live without Coupang?”Position: Senior Manager, Compliance (AML Operations)What will you do?Process Development: Establish and refine AML processes to boost efficiency and compliance, including the creation of standard operating procedures (SOPs) that align with regulatory mandates.Team Management: Lead the performance and growth of the AML team through regular training, feedback, and fostering a collaborative work environment to maintain high work quality and morale.Communication: Oversee both internal and external communications, ensuring clarity and compliance across all channels.
About Coupang Coupang delivers a seamless shopping experience, focusing on delighting customers from browsing to delivery. In Taiwan, Coupang offers 'Rocket Delivery' for next-day shipping on a wide selection of products at competitive prices, and 'Rocket Oversea', which provides free international shipping on millions of popular items from Korea, the U.S., and other markets. Role Overview: Director of Sales Operations & Program Management This Director position sits within the Marketplace team and focuses on driving marketplace growth while maintaining a high-quality experience for both customers and sellers. The role involves designing and implementing initiatives that span multiple business and functional areas at Coupang. Key Responsibilities Lead business planning, set goals, and manage performance measurement, tracking, and reporting for marketplace operations. Oversee the rollout and adoption of initiatives that support seller acquisition and success on the Coupang platform. Identify process gaps and recommend strategies to improve supplier and internal workflows, ensuring alignment with Coupang's corporate objectives. Collaborate across teams to deliver impactful programs that support marketplace expansion in Taiwan. Location Taipei, Taiwan
Role overview The Assistant Manager, Customer Service Operations at Coupang in Taipei leads a front-line team focused on delivering effective customer service. This position plays a key role in guiding team performance and supporting efforts to improve daily operations. Leadership in this role directly shapes customer satisfaction and supports the ongoing gr…
Coupang is seeking an Assistant Manager for Customer Service Operations based in Taipei, Taiwan. This role leads a customer service team dedicated to upholding high service standards and enhancing the customer experience. Key Responsibilities Supervise daily operations within the customer service team, ensuring processes run efficiently. Coach and mentor team members to encourage their professional development. Track and evaluate service quality, aiming to meet or exceed company expectations. Contribute to projects and efforts that improve customer satisfaction. Role Focus This position centers on operational leadership and team development within customer service. Success in this role depends on maintaining strong service quality and supporting company initiatives to improve customer interactions.
Coupang Taiwan brings next-day delivery to customers in Taipei, offering a curated selection of products through its Rocket Delivery system. With Rocket Global, shoppers can also order millions of popular items from Korea, the United States, and other countries, all shipped internationally with expedited service. Role overview The Assistant Manager, Catalog Operations Management, leads a product selection team of 5 to 10 people based in Taipei. This position goes beyond routine management, requiring ownership of team workflows, a sharp eye for detail, and a focus on both productivity and accuracy. The Assistant Manager acts as the technical anchor for product data analysis and process improvements, solving complex problems, training team members, and maintaining high operational standards with minimal oversight. What you will do Team leadership: Guide a team of 5 to 10, manage daily staffing, and ensure project milestones are achieved. Performance management: Monitor attendance, conduct evaluations, and support team members in meeting or surpassing expectations. Quality and productivity: Oversee the accuracy and speed of outputs, identify workflow bottlenecks, and implement improvements. Training: Design and deliver internal training to enhance skills and operational efficiency. Process optimization: Analyze and refine Standard Operating Procedures (SOPs), recommending smarter solutions where needed. Executive support: Complete assignments from supervisors promptly and contribute to department-wide objectives. Requirements Product knowledge: Understanding of product categories and attributes, with the ability to conduct independent research on products and competitors both online and offline. Analytical skills: Strong logical reasoning for handling complex data and adapting to change, leading the team toward goals. Autonomy and responsibility: Proven ability to work independently, prioritize tasks, and deliver results under pressure while managing multiple responsibilities. Process improvement: Experience with SOPs and workflow analysis, able to identify and suggest optimizations. E-commerce interest: Genuine enthusiasm for e-commerce operations and market trends, with a commitment to continuous self-development. Preferred qualifications Advanced Excel skills for data analysis (such as XLOOKUP, COUNTIFS). 2 to 3 years in administrative or project management roles. Experience leading, coaching, or training team members. Background in supervision or management is a plus. Recruitment process Application screening Phone interview Video interview Job offer notification The recruitment steps may vary depending on the position or scheduling needs. All interview details and results will be communicated by email.
Coupang is known for its "Rocket Delivery" service, bringing next-day delivery and a broad selection of products at competitive prices. With "Rocket Cross-Border," customers in Taiwan can shop millions of popular items from South Korea, the United States, and beyond, all with international shipping. As Coupang expands in Taiwan, the company is building a team ready to shape its future in the region. This role plays a part in Coupang’s goal to become a daily essential for customers in Taiwan. Role overview The Assistant Manager, Catalog Operations Management, leads a team of 5 to 10 members and takes full ownership of project goals and daily workflows. This position demands proactive leadership, strong attention to detail, and a focus on maintaining both productivity and accuracy in catalog operations. Serving as the technical core for product data analysis and process improvement, this role requires handling complex assignments independently, training team members, and driving improvements when challenges arise. What you will do Operational ownership: Oversee daily manpower allocation to achieve team objectives. Quality control: Safeguard data accuracy and work to improve output speed while maintaining quality. Independent analysis: Conduct product research and compare product attributes independently. Process optimization: Identify and address issues in current Standard Operating Procedures, proposing smarter solutions. Key duties Team leadership: Manage a team of 5 to 10, handling staffing and daily operations to ensure project success. Performance and attendance: Monitor attendance and conduct performance evaluations to uphold team standards. Quality and productivity: Oversee the accuracy and efficiency of team outputs, identify bottlenecks, and drive continuous improvement. Training and development: Design and deliver internal training to build professional skills and operational efficiency. Supervisor support: Complete tasks assigned by supervisors efficiently and with minimal oversight, supporting department objectives. Requirements Product knowledge: Strong understanding of product categories and attributes, with the ability to conduct both online and offline product analysis and competitive research. Logical thinking and adaptability: Solid logical reasoning for complex data and the ability to guide a team through change. Autonomy and responsibility: Proven ability to work independently under pressure, prioritize tasks, and meet deadlines while managing multiple responsibilities. Process diagnosis and optimization: Familiarity with SOP operations, with the ability to analyze workflows and suggest improvements. E-commerce interest: Genuine interest in e-commerce operations and market trends, with a commitment to ongoing self-development. Preferred qualifications Advanced Excel skills for data analysis (such as XLOOKUP, COUNTIFS). 2 to 3 years of relevant administrative or project management experience. Experience leading, coaching, or training team members to boost performance. Supervisory or management experience is a plus. Recruitment process Application review Phone interview Video interview Offer notification The recruitment process may vary depending on the role or scheduling needs. Interview schedules and outcomes will be communicated by email.
Join Our Team at Coupang!Coupang is revolutionizing the shopping experience, aiming to delight customers from the moment they open our app until their order arrives at their doorstep. Our innovative services in Taiwan include 'Rocket Delivery', which guarantees next-day delivery on a wide variety of products at competitive prices, and 'Rocket Overseas', offering free international shipping on millions of popular items from Korea, the U.S., and beyond.We are seeking talented individuals to help drive Coupang's growth in Taiwan. This is an incredible opportunity to be part of a team that is changing the way customers shop. Together, we will create a world where our customers wonder, 'How did I ever live without Coupang?'
IP Operations Shift Manager Coupang is revolutionizing the shopping experience, aiming to amaze every customer from the moment they access the Coupang app to when their order arrives at their doorstep. In Taiwan, our offerings include 'Rocket Delivery', which provides next-day delivery for a wide range of items at competitive prices, and 'Rocket Oversea', offering free international shipping on millions of best-selling products from Korea, the U.S., and beyond. We are seeking talented individuals to contribute to Coupang's growth in Taiwan. This is a unique opportunity to join us in creating a world where our customers wonder, 'How did I ever live without Coupang?' Role Overview The IP Operations Team functions as a strategic line of defense, committed to maintaining brand integrity and marketplace trust. We adopt a dual-layered strategy of proactive defense and forensic verification, which includes IP Monitoring for counterfeit removal and Seller Gating for channel vetting. Our team also oversees critical Appeals and IPR enforcement, conducting detailed forensic audits of supply chain documentation to settle disputes and minimize legal risks. As an IPO Shift Manager, you will be responsible for the daily execution of our Intellectual Property protection mission. Reporting to the IPO Manager, you will lead a team of agents in a dynamic, shift-based environment. Your objective is to ensure that every ticket—be it a counterfeit detection, seller gating review, or IPR report—is processed with precision, speed, and complete adherence to Coupang’s standards. You will act as a coach, people manager, and operational expert.
IP Operations Shift Manager Coupang is redefining the shopping experience, aiming to amaze each customer from the moment they access the Coupang app to the instant their order arrives at their doorstep. Our offerings in Taiwan include “Rocket Delivery,” providing next-day delivery for a vast range of products at competitive prices, and “Rocket Oversea,” which enables free international shipping on millions of top-selling items from Korea, the U.S., and beyond. We are seeking talented individuals to help us spearhead Coupang’s growth in Taiwan. This is a remarkable opportunity to contribute to Coupang’s expansion and to create a world where our customers ponder, “How did I ever manage without Coupang?” Role Overview The IP Operations Team functions as a strategic safeguard dedicated to maintaining brand integrity and trust within the marketplace. We implement a dual-layered strategy of proactive defense and forensic verification, including IP Monitoring to eliminate counterfeits and Seller Gating to assess distribution channels. Our team also oversees high-stakes Appeals and IPR enforcement, performing forensic audits of supply chain documentation to resolve disputes and reduce legal risks. As an IPO Shift Manager, you will be responsible for the daily execution of our Intellectual Property protection mission. Reporting directly to the IPO Manager, you will lead a team of agents in a dynamic, shift-based environment. Your objective is to ensure that every ticket—whether it involves counterfeit detection, seller gating assessment, or IPR reporting—is addressed with accuracy, efficiency, and complete adherence to Coupang’s standards. You will act as a mentor, people manager, and operational specialist. What will you do? Lead and manage a team of quality assurance agents, ensuring operational efficiency and adherence to standards. Oversee the processing of tickets related to counterfeit detection and seller gating. Conduct training and development for team members to enhance performance. Collaborate with other departments to streamline processes and improve service delivery.
Join Axiado as an Operations Engineering Manager and play a crucial role in enhancing our operational efficiency and engineering processes. You will lead a dynamic team, driving innovation and ensuring the highest quality standards are maintained across projects. If you are a strategic thinker with a passion for technology and operational excellence, we want to hear from you!
Coupang's Pricing Operations team is on the lookout for a dynamic Operations Program Manager who is driven, action-oriented, and possesses a systemic approach to enhance our business initiatives. In this pivotal role, you will lead a team of junior staff and operators, collaborating closely with various cross-functional teams to design, implement, and scale innovative initiatives that significantly impact Coupang's pricing strategy and elevate the shopping experience for our customers. The ideal candidate will exhibit exceptional attention to detail, a strong aptitude for operational process planning, analytical skills, and a knack for innovation, alongside a robust business understanding. Success in this role demands a strategic mindset coupled with a willingness to engage in hands-on execution to achieve operational excellence.
Anduril Industries builds advanced defense technology for the U.S. and allied nations, using modern business models and technical practices to accelerate delivery of military systems. The company’s Lattice OS platform integrates large data streams into a real-time, 3D command and control system. Core areas include autonomy, AI, computer vision, sensor fusion, and networking, all supporting military readiness in a competitive global landscape. The Taiwan team drives regional growth and operations, working across business development, program management, operations, and supply chain. This group manages multiple business lines, collaborating with internal teams and customers to deliver technology solutions on schedule and at scale in Taiwan. Role overview The Senior Operations Manager - Taiwan plays a central role in shaping Anduril’s presence and execution in the region. This position partners closely with the Taiwan Country Lead to set and implement national strategies, lead business capture, and support customer relationships. The role also coordinates across programs, recruiting, and regional projects to ensure alignment and progress. Key responsibilities Strategic leadership and customer engagement: Collaborate on national strategy, lead business capture efforts, and maintain strong customer relationships. Coordinate with various teams on programs and projects. Operational excellence and scaling: Address complex operational challenges, oversee program planning and budget management, and manage technology import/export. Drive efficiency through cross-functional teamwork. Business line enablement and execution: Support divisions in Taiwan with onboarding, customer expertise, planning, and communication. Ensure smooth execution, help transition pilot projects to established programs, and communicate product and engineering needs. Localization and industrial base development: Lead localization with supply chain, production, deployment, and sustainment teams. Build local capacity, contribute to industrial base growth, and develop partnerships to strengthen Anduril’s long-term presence in Taiwan.
Role overview Lalamove seeks a People Operations Manager based in Taipei to help shape a positive workplace culture and guide the entire employee journey. This position centers on leading HR initiatives that strengthen engagement, simplify daily processes, and foster strong teamwork throughout the company. What you will do Design and lead programs to increase employee engagement and satisfaction Review and improve HR processes to make them more efficient Contribute to attracting, developing, and retaining talented employees Encourage a collaborative and inclusive atmosphere across teams Impact This role supports smooth company operations by focusing on employees’ needs and helping build a strong, unified culture at Lalamove.
Role overview The Senior Customer Service Specialist (CXE) at Coupang works remotely from Taipei, Taiwan. This position focuses on assisting customers by answering questions and addressing concerns with attention and professionalism. The role is important for maintaining strong customer satisfaction and helping to enhance the experience for Coupang shoppers. Key responsibilities Respond to customer inquiries with care and clear communication Resolve issues and concerns to ensure a positive experience Support efforts to keep customer satisfaction high Location This is a remote position based in Taipei, Taiwan.
axiado is hiring a Procurement and Supply Chain Operations Manager in Taipei. This position plays a key role in overseeing procurement activities and managing supply chain operations to support the company's goals. Role overview The manager will focus on optimizing procurement processes and supply chain workflows. Collaboration with multiple departments is essential to ensure procurement strategies align with broader organizational objectives. Maintaining efficient and effective transactions is a central responsibility. Key responsibilities Oversee procurement processes and supply chain operations Work with internal teams to align procurement strategies with company goals Manage relationships with suppliers Ensure compliance with industry standards Requirements Experience in procurement and supply chain management Strong strategic and organizational skills Ability to collaborate across departments
Role overview Nielsen Company is looking for a Customer Success Manager II based in Taipei. This is an entry-level position focused on supporting customers and helping them achieve their objectives. The role centers on regular communication with both clients and internal teams to ensure customers have a positive experience with Nielsen's services. What you will do Manage assigned customer accounts and act as the main point of contact Handle client inquiries and deliver solutions tailored to their needs Collaborate with internal teams to refine and improve products and services Support customer satisfaction and encourage long-term loyalty Collaboration This position requires working closely with clients and colleagues from different departments to understand needs and enhance the overall customer experience.
Coupang is revolutionizing the shopping experience, aiming to leave customers in awe from the moment they open the Coupang app until their order arrives at their doorstep.In Taiwan, our services include 'Rocket Delivery', which offers next-day delivery for a variety of selected products at affordable prices. 'Rocket Cross-Border' provides access to millions of best-selling products from Korea, the United States, and more, along with international express delivery services.We are looking for talented individuals to help expand Coupang's business in Taiwan. This is a unique opportunity to participate in Coupang's growth in Taiwan, creating a world where our customers ask, 'How could I live without Coupang?'.Position OverviewYou will be responsible for identifying product requirements from business processes, user experiences, and competitive insights. Additionally, you will assist in maintaining operational documentation, updating systems, and coordinating outsourcing efforts. This role spans the mid-product operation processes, supporting demand decision-making, product delivery, and operational stability.
Coupang is revolutionizing the shopping experience, aiming to leave every customer in awe from the moment they open the Coupang app to the instant their order arrives at their doorstep.In Taiwan, we offer 'Rocket Delivery,' providing next-day delivery service for a variety of selected products at competitive prices. Our 'Rocket Cross-Border' service supplies millions of popular items from Korea, the United States, and other regions, along with international expedited delivery services.We are on the lookout for talented individuals to help lead Coupang's business expansion in Taiwan. This is a rare opportunity to be part of Coupang's growth in Taiwan, creating a world where our customers ask themselves, 'How could I live without Coupang?'Position OverviewIn this role, you will be responsible for identifying product needs from business processes, user experiences, and competitive information, while also assisting in maintaining operational documents, updating systems, and collaborating with outsourcing partners. This position will span the middle stages of product operations, supporting demand decision-making, product delivery, and operational stability.
Coupang is reshaping the shopping experience in Taiwan. With Rocket Delivery, customers receive next-day shipping on a broad range of products at competitive prices. Rocket Global expands access to millions of popular items from Korea, the United States, and other countries, all with fast international delivery. Role overview The Senior Customer Service Specialist (CXE) helps drive Coupang’s growth in Taiwan by providing strong support to customers and contributing to service quality improvements across the team. This is a remote position based in Taipei, Taiwan. What you will do Respond to customer inquiries and complaints: Address questions and issues from customers through channels such as phone and online chat, offering clear communication and practical solutions. Coordinate problem resolution: Communicate customer feedback and complaint details to internal teams, assisting in resolving issues and supporting ongoing service quality improvements. Manage critical cases: Take responsibility for significant or sensitive complaints, ensuring customers receive prompt and thoughtful support. Support colleagues: Provide immediate assistance and professional advice to frontline team members, particularly during emergencies.
Join Us on Our JourneyAt ShopBack, we embarked on a mission back in 2014, driven by the vision of our founders, Henry and Joel. Their experience as former advertisers revealed the limitations of conventional marketing, prompting them to create a Cashback platform that truly connects brands with consumers. What began as a weekend project has evolved into a thriving service that now caters to over 50 million users across 13 markets, partnering with more than 20,000 merchants and facilitating over half a million transactions daily. We are dedicated to creating The World’s Most Rewarding Way to Shop and are in search of passionate, ambitious individuals to join our team.Position OverviewAs a Senior Integration Operations Specialist, you will lead the charge in managing the technical onboarding processes, implementing new integrations, and ensuring operational readiness for our top affiliate advertisers and networks. This pivotal role guarantees that all integrations are executed with precision, scalability, and thorough auditability.
Coupang is revolutionizing the shopping experience, aiming to impress customers from the moment they launch the Coupang app until their orders arrive at their doorstep.In Taiwan, our services include “Rocket Delivery,” which guarantees next-day delivery on a diverse range of affordable items, and “Rocket Oversea,” providing free international shipping on millions of top-selling products from Korea, the U.S., and beyond.We seek talented individuals to spearhead Coupang’s growth in Taiwan. This is a remarkable opportunity to contribute to our expansion, helping create a world where customers wonder, “How did I ever live without Coupang?”Position: Senior Manager, Compliance (AML Operations)What will you do?Process Development: Establish and refine AML processes to boost efficiency and compliance, including the creation of standard operating procedures (SOPs) that align with regulatory mandates.Team Management: Lead the performance and growth of the AML team through regular training, feedback, and fostering a collaborative work environment to maintain high work quality and morale.Communication: Oversee both internal and external communications, ensuring clarity and compliance across all channels.
About Coupang Coupang delivers a seamless shopping experience, focusing on delighting customers from browsing to delivery. In Taiwan, Coupang offers 'Rocket Delivery' for next-day shipping on a wide selection of products at competitive prices, and 'Rocket Oversea', which provides free international shipping on millions of popular items from Korea, the U.S., and other markets. Role Overview: Director of Sales Operations & Program Management This Director position sits within the Marketplace team and focuses on driving marketplace growth while maintaining a high-quality experience for both customers and sellers. The role involves designing and implementing initiatives that span multiple business and functional areas at Coupang. Key Responsibilities Lead business planning, set goals, and manage performance measurement, tracking, and reporting for marketplace operations. Oversee the rollout and adoption of initiatives that support seller acquisition and success on the Coupang platform. Identify process gaps and recommend strategies to improve supplier and internal workflows, ensuring alignment with Coupang's corporate objectives. Collaborate across teams to deliver impactful programs that support marketplace expansion in Taiwan. Location Taipei, Taiwan
