Assistant Manager, Quality Assurance (IP Operations - Shift)

IP Operations Shift Manager Coupang is revolutionizing the shopping experience, aiming to amaze every customer from the moment they access the Coupang app to when their order arrives at their doorstep. In Taiwan, our offerings include 'Rocket Delivery', which provides next-day delivery for a wide range of items at competitive prices, and 'Rocket Oversea', of…

IP Operations Shift Manager Coupang is redefining the shopping experience, aiming to amaze each customer from the moment they access the Coupang app to the instant their order arrives at their doorstep. Our offerings in Taiwan include “Rocket Delivery,” providing next-day delivery for a vast range of products at competitive prices, and “Rocket Oversea,” which enables free international shipping on millions of top-selling items from Korea, the U.S., and beyond. We are seeking talented individuals to help us spearhead Coupang’s growth in Taiwan. This is a remarkable opportunity to contribute to Coupang’s expansion and to create a world where our customers ponder, “How did I ever manage without Coupang?” Role Overview The IP Operations Team functions as a strategic safeguard dedicated to maintaining brand integrity and trust within the marketplace. We implement a dual-layered strategy of proactive defense and forensic verification, including IP Monitoring to eliminate counterfeits and Seller Gating to assess distribution channels. Our team also oversees high-stakes Appeals and IPR enforcement, performing forensic audits of supply chain documentation to resolve disputes and reduce legal risks. As an IPO Shift Manager, you will be responsible for the daily execution of our Intellectual Property protection mission. Reporting directly to the IPO Manager, you will lead a team of agents in a dynamic, shift-based environment. Your objective is to ensure that every ticket—whether it involves counterfeit detection, seller gating assessment, or IPR reporting—is addressed with accuracy, efficiency, and complete adherence to Coupang’s standards. You will act as a mentor, people manager, and operational specialist. What will you do? Lead and manage a team of quality assurance agents, ensuring operational efficiency and adherence to standards. Oversee the processing of tickets related to counterfeit detection and seller gating. Conduct training and development for team members to enhance performance. Collaborate with other departments to streamline processes and improve service delivery.

Join our dynamic team at Coupang Taiwan, where we offer a unique opportunity to contribute to our growth and ensure customer satisfaction. With services like 'Rocket Delivery', we provide affordable next-day delivery for a wide selection of products. Our 'Rocket Cross-Border' service brings millions of popular items from countries like South Korea and the United States, ensuring rapid international delivery.As an IP Operations Operator, you will play a crucial role in maintaining brand integrity and marketplace trust. Our team serves as a strategic firewall, implementing proactive protection and forensic verification to safeguard our marketplace.Your responsibilities will include active monitoring of intellectual property, removal of counterfeit products, and conducting seller verifications to ensure compliance with our standards.

在台灣，Coupang 提供「火箭速配」服務，讓顧客以實惠的價格享受隔日到貨的優質商品。我們的「火箭跨境」服務則連結來自韓國、美國等地的數百萬種熱銷商品，並提供國際速配服務。我們正在尋找才華洋溢的人才，協助我們在台灣推動 Coupang 的業務擴展。這是一個難得的機會，讓你能夠參與 Coupang 在台灣的成長，並幫助我們創造一個讓顧客自問「沒有 Coupang，我該怎麼過活？」的世界。

As the Manager of Quality Assurance for the Intellectual Property Operations (IPO), you will play a pivotal role in developing and managing the quality governance framework for our IPO team. You will lead a skilled team of QA specialists dedicated to ensuring that every operational decision—from seller gating to counterfeit product detection and appeal evaluations—is executed with precision, consistency, and adherence to our global policies.Your primary objective is to serve as the 'second line of defense', guaranteeing that our agents uphold the highest standards of integrity, safeguarding both customers and brand owners on our platform.The responsibilities of the IP Operations team include:IP Monitoring: Proactively oversee brand listings to identify and eliminate counterfeit products, ensuring a safe and reliable shopping experience for our customers.Seller Gating: Assess seller distribution channels through thorough pre- and post-gating reviews to ensure that only authorized and compliant listings are permitted in the marketplace.Appeals & Escalation: Manage the review process for seller appeals and escalations, ensuring fair and consistent resolutions.

About UsAt Nitra, we are dedicated to revolutionizing the healthcare landscape through innovative technology. Our mission is to create a seamless ecosystem of fintech and software solutions that empower healthcare professionals to efficiently manage their practices, allowing them to focus on patient care.Our team operates with a sense of urgency, ambition, and accountability. We set high standards because we recognize the tremendous opportunity ahead of us. We expect excellence, ownership, and intellectual rigor from every member of our team. We thrive in a fast-paced environment where bold decisions are made, and we hold ourselves accountable for the results. Trust and respect are the foundation of our company, and every voice is valued. Together, we celebrate our successes.As we rapidly scale towards becoming a unicorn, we are looking for individuals who are eager to engage in meaningful work that makes a lasting impact. If you are seeking comfort, this may not be the right fit. However, if you desire ownership and the opportunity to contribute to the establishment of a transformative fintech company, we invite you to join us.Founded by experienced entrepreneurs who have successfully scaled businesses and achieved significant exits, Nitra is supported by a team of professionals from renowned companies such as American Express, PayPal, and Facebook. Our investors include leading venture capital firms and we are advised by esteemed industry veterans.

Job title: Senior Quality Assurance EngineerKey Responsibilities:Develop and implement test cases to assess layer 2 and layer 3 switch functionality, performance, and security.Create and execute comprehensive test plans for data center infrastructure, including servers, networking hardware, and storage solutions.Conduct system-level testing to ensure hardware and software integration meets required specifications.Collaborate with engineering teams to identify, troubleshoot, and resolve system issues.Assist in replicating field issues and work with R&D, Support, ODMs, or chipset vendors to determine root causes.Review and modify manual test cases based on varying customer or project engineer requirements.Document testing results for each firmware version and facilitate bug resolution follow-ups.Understand the functions and features of the products being tested.Provide training and share knowledge with team members.Validate test case steps and assist automation engineers in automating test processes.Support automation QA engineers in debugging issues identified through automation scripts.

Join Our Adventure at ShopBackFounded in 2014 by visionaries Henry and Joel, ShopBack is not just a Cashback platform; we are redefining the connection between brands and consumers. With a deep understanding of traditional marketing challenges, we saw a chance to create more value for everyone involved. Our initial prototype was born from a weekend of inspiration, and today, we proudly serve over 50 million users across 13 markets, collaborating with more than 20,000 merchants and facilitating over half a million transactions daily. Join us as we strive to build The World’s Most Rewarding Way to Shop, and be a part of our dynamic team.We are seeking a motivated and inquisitive Software Engineer in Test (SDET) Intern to enhance our engineering team. In this role, you'll gain practical experience in maintaining the quality of our software applications through executing test cases, assisting in the development of test automation scripts, and supporting manual testing processes. You'll also gain insights into our CI/CD pipeline and understand how quality engineering integrates into a high-scale, product-centric tech environment.This internship is an excellent opportunity for students passionate about software quality, eager to learn about testing best practices, and excited to experience the process of building and shipping products within a fast-paced, collaborative team.

Join Our Team at CoupangCoupang is transforming the shopping landscape with the mission to amaze our customers from the moment they open our app to the instant their packages arrive at their doorstep. Our services in Taiwan, including 'Rocket Delivery' for next-day service on a vast array of products and 'Rocket Oversea' for free international shipping on top-selling items from Korea and the U.S., are designed to provide unparalleled convenience and value.We are seeking dynamic individuals to be a part of Coupang's ambitious growth in Taiwan, contributing to a service that leaves our customers wondering how they ever managed without us.Role OverviewThis position is crucial in guaranteeing exceptional customer experiences across our e-commerce and client-facing applications. You will be responsible for developing and implementing testing strategies, executing tests, and driving continuous enhancements for features that directly affect our users at scale, collaborating closely with various product and engineering teams.

Join our dynamic team at Coupang as a Staff Quality Assurance Engineer I, where you will play a critical role in ensuring the quality and reliability of our software products. You will collaborate with cross-functional teams to design and implement testing strategies that enhance product performance and user experience.

Coupang Taiwan brings next-day delivery to customers in Taipei, offering a curated selection of products through its Rocket Delivery system. With Rocket Global, shoppers can also order millions of popular items from Korea, the United States, and other countries, all shipped internationally with expedited service. Role overview The Assistant Manager, Catalog Operations Management, leads a product selection team of 5 to 10 people based in Taipei. This position goes beyond routine management, requiring ownership of team workflows, a sharp eye for detail, and a focus on both productivity and accuracy. The Assistant Manager acts as the technical anchor for product data analysis and process improvements, solving complex problems, training team members, and maintaining high operational standards with minimal oversight. What you will do Team leadership: Guide a team of 5 to 10, manage daily staffing, and ensure project milestones are achieved. Performance management: Monitor attendance, conduct evaluations, and support team members in meeting or surpassing expectations. Quality and productivity: Oversee the accuracy and speed of outputs, identify workflow bottlenecks, and implement improvements. Training: Design and deliver internal training to enhance skills and operational efficiency. Process optimization: Analyze and refine Standard Operating Procedures (SOPs), recommending smarter solutions where needed. Executive support: Complete assignments from supervisors promptly and contribute to department-wide objectives. Requirements Product knowledge: Understanding of product categories and attributes, with the ability to conduct independent research on products and competitors both online and offline. Analytical skills: Strong logical reasoning for handling complex data and adapting to change, leading the team toward goals. Autonomy and responsibility: Proven ability to work independently, prioritize tasks, and deliver results under pressure while managing multiple responsibilities. Process improvement: Experience with SOPs and workflow analysis, able to identify and suggest optimizations. E-commerce interest: Genuine enthusiasm for e-commerce operations and market trends, with a commitment to continuous self-development. Preferred qualifications Advanced Excel skills for data analysis (such as XLOOKUP, COUNTIFS). 2 to 3 years in administrative or project management roles. Experience leading, coaching, or training team members. Background in supervision or management is a plus. Recruitment process Application screening Phone interview Video interview Job offer notification The recruitment steps may vary depending on the position or scheduling needs. All interview details and results will be communicated by email.

Coupang is seeking an Assistant Manager for Customer Service Operations based in Taipei, Taiwan. This role leads a customer service team dedicated to upholding high service standards and enhancing the customer experience. Key Responsibilities Supervise daily operations within the customer service team, ensuring processes run efficiently. Coach and mentor team members to encourage their professional development. Track and evaluate service quality, aiming to meet or exceed company expectations. Contribute to projects and efforts that improve customer satisfaction. Role Focus This position centers on operational leadership and team development within customer service. Success in this role depends on maintaining strong service quality and supporting company initiatives to improve customer interactions.

Coupang is known for its "Rocket Delivery" service, bringing next-day delivery and a broad selection of products at competitive prices. With "Rocket Cross-Border," customers in Taiwan can shop millions of popular items from South Korea, the United States, and beyond, all with international shipping. As Coupang expands in Taiwan, the company is building a team ready to shape its future in the region. This role plays a part in Coupang’s goal to become a daily essential for customers in Taiwan. Role overview The Assistant Manager, Catalog Operations Management, leads a team of 5 to 10 members and takes full ownership of project goals and daily workflows. This position demands proactive leadership, strong attention to detail, and a focus on maintaining both productivity and accuracy in catalog operations. Serving as the technical core for product data analysis and process improvement, this role requires handling complex assignments independently, training team members, and driving improvements when challenges arise. What you will do Operational ownership: Oversee daily manpower allocation to achieve team objectives. Quality control: Safeguard data accuracy and work to improve output speed while maintaining quality. Independent analysis: Conduct product research and compare product attributes independently. Process optimization: Identify and address issues in current Standard Operating Procedures, proposing smarter solutions. Key duties Team leadership: Manage a team of 5 to 10, handling staffing and daily operations to ensure project success. Performance and attendance: Monitor attendance and conduct performance evaluations to uphold team standards. Quality and productivity: Oversee the accuracy and efficiency of team outputs, identify bottlenecks, and drive continuous improvement. Training and development: Design and deliver internal training to build professional skills and operational efficiency. Supervisor support: Complete tasks assigned by supervisors efficiently and with minimal oversight, supporting department objectives. Requirements Product knowledge: Strong understanding of product categories and attributes, with the ability to conduct both online and offline product analysis and competitive research. Logical thinking and adaptability: Solid logical reasoning for complex data and the ability to guide a team through change. Autonomy and responsibility: Proven ability to work independently under pressure, prioritize tasks, and meet deadlines while managing multiple responsibilities. Process diagnosis and optimization: Familiarity with SOP operations, with the ability to analyze workflows and suggest improvements. E-commerce interest: Genuine interest in e-commerce operations and market trends, with a commitment to ongoing self-development. Preferred qualifications Advanced Excel skills for data analysis (such as XLOOKUP, COUNTIFS). 2 to 3 years of relevant administrative or project management experience. Experience leading, coaching, or training team members to boost performance. Supervisory or management experience is a plus. Recruitment process Application review Phone interview Video interview Offer notification The recruitment process may vary depending on the role or scheduling needs. Interview schedules and outcomes will be communicated by email.

Role overview The Assistant Manager, Customer Service Operations at Coupang in Taipei leads a front-line team focused on delivering effective customer service. This position plays a key role in guiding team performance and supporting efforts to improve daily operations. Leadership in this role directly shapes customer satisfaction and supports the ongoing growth of service operations. The Assistant Manager works closely with team members to manage results and maintain high service standards. Key responsibilities Lead and support a front-line customer service team Focus on delivering strong service to customers Manage team results and performance Support ongoing improvements in service operations Impact The Assistant Manager’s leadership helps drive customer satisfaction and contributes to the overall growth of Coupang’s service operations in Taipei.

Join Our Team at Coupang!Coupang is revolutionizing the shopping experience, aiming to delight customers from the moment they open our app until their order arrives at their doorstep. Our innovative services in Taiwan include 'Rocket Delivery', which guarantees next-day delivery on a wide variety of products at competitive prices, and 'Rocket Overseas', offering free international shipping on millions of popular items from Korea, the U.S., and beyond.We are seeking talented individuals to help drive Coupang's growth in Taiwan. This is an incredible opportunity to be part of a team that is changing the way customers shop. Together, we will create a world where our customers wonder, 'How did I ever live without Coupang?'

Join axiado as a Quality and PLM Manager in the vibrant city of Taipei. In this pivotal role, you will be responsible for overseeing and enhancing quality management processes, as well as leading Product Lifecycle Management (PLM) initiatives. You will work closely with cross-functional teams to ensure that our products meet the highest standards of quality and compliance.

Skydio stands as the foremost US drone manufacturer and a global leader in autonomous flight technology, pivotal for the advancement of drones and aerial mobility. Our team merges profound knowledge in artificial intelligence with top-tier hardware and software development, operational excellence, and a relentless focus on customer satisfaction. We aim to empower a diverse range of drone users, from utility inspectors to first responders and military personnel in challenging environments.Role Overview:As a vital member of Skydio's Supplier Quality Engineering team, you'll collaborate closely with our Product Design, Manufacturing, Supply Chain, and Quality teams. You'll engage with both current and potential suppliers to fortify our supplier network, ensuring we meet the growing demands of production volume and quality.Your Contributions:Perform comprehensive supplier assessments and on-site audits to validate their quality systems and overall capabilities.Contribute to the Hardware Product Development Process by partnering with Manufacturing and Design Engineers to propose enhancements for manufacturing processes and quality plans, ensuring suppliers are equipped for high-volume, high-quality production.Execute First Article Inspections and Surveillance Audits to confirm supplier compliance with our design engineering and quality standards, while maintaining a robust quality control and assurance program.Lead quality planning efforts during pre-production and post-production phases and manage 8D / SCAR activities with our suppliers to guarantee outgoing quality minimizes incoming inspections at Skydio.Track and maintain supplier scorecards to evaluate quality performance and drive continuous improvement initiatives, striving for zero defects within our supplier base.Ideal Candidate Profile:You are a proactive self-starter eager to elevate Skydio products to new heights.You demonstrate strong interpersonal and leadership abilities, fostering positive collaboration with internal and external stakeholders.You possess experience in establishing and managing supplier relationships both regionally and internationally.You hold quality engineering experience in high-volume, complex environments.

Join our dynamic team at SGS as a Contract Administrative Manager in our Management and Assurance Division located in Taipei. In this pivotal role, you will oversee various administrative functions, ensuring that operational efficiencies are maximized while maintaining our high standards of quality and compliance.Your responsibilities will include managing administrative processes, coordinating between departments, and supporting our consulting and certification teams. We are looking for a proactive individual who can effectively manage tasks and contribute to the overall success of our organization.

Join Axiado as an Operations Engineering Manager and play a crucial role in enhancing our operational efficiency and engineering processes. You will lead a dynamic team, driving innovation and ensuring the highest quality standards are maintained across projects. If you are a strategic thinker with a passion for technology and operational excellence, we want to hear from you!

Coupang's Pricing Operations team is on the lookout for a dynamic Operations Program Manager who is driven, action-oriented, and possesses a systemic approach to enhance our business initiatives. In this pivotal role, you will lead a team of junior staff and operators, collaborating closely with various cross-functional teams to design, implement, and scale innovative initiatives that significantly impact Coupang's pricing strategy and elevate the shopping experience for our customers. The ideal candidate will exhibit exceptional attention to detail, a strong aptitude for operational process planning, analytical skills, and a knack for innovation, alongside a robust business understanding. Success in this role demands a strategic mindset coupled with a willingness to engage in hands-on execution to achieve operational excellence.