Customer Support Area Lead

Role Overview Wise is looking for a Customer Support Area Lead in Tallinn. This role focuses on guiding a team that delivers high-quality support to Wise customers. The Area Lead helps shape the customer experience by making sure users get prompt and effective help.

Bolt is looking for a Customer Support Operations Team Lead based in Tallinn, Estonia. This position centers on guiding the in-house support team and making sure live shifts run smoothly. The role also involves keeping a close eye on the performance of outsourced partner operations. Role overview The Team Lead will oversee daily support activities, focusing on team performance and engagement. During live shifts, quick decisions and steady leadership are essential to maintain high service standards. The position also includes responsibility for monitoring and coordinating with outsourced partners to ensure consistent support quality. What you will do Lead and support the in-house customer support team during scheduled shifts Monitor team performance and provide guidance as needed Promote team engagement and a positive work environment Supervise the execution of live support operations Oversee and coordinate with outsourced partner operations

Bolt is looking for an AI Operations Lead to join the Customer Support Product team in Tallinn, Estonia. This role centers on managing the operational performance of Alfred, Bolt’s AI support agent, with a focus on delivering reliable and effective support for customers worldwide. Role overview The AI Operations Lead oversees the daily operations of Alfred, ensuring the system maintains high standards of quality and consistency. This includes improving decision-making processes and refining feedback loops to support global customer needs. What you will do Lead a team focused on automation quality, coverage, and compliance within customer support products. Translate data insights into practical strategies that can be applied across different business areas. Work to enhance the customer experience at scale by optimizing how AI-driven support operates. Requirements Experience managing teams or projects related to AI operations or customer support products. Ability to use data to inform decisions and improve processes. Strong focus on quality, consistency, and compliance in automation initiatives.

Join Wise as a KYC Operations Area Lead on our Platform team. In this pivotal role, you will oversee the KYC operations, ensuring compliance and efficiency in our processes. Your strategic insight will drive improvements, and your leadership will foster a high-performing team.

Genius Sports is revolutionizing the sports experience for fans around the globe by integrating cutting-edge technology with the most reliable live data. Our goal is to deliver an immersive, interactive, and personalized sports experience. Discover more at geniussports.com.THE ROLE:Become a key member of the Genius team, assisting sportsbooks in enhancing their services with real-time data, expert insights, and fan-centric experiences that foster global engagement.WHAT YOU'LL DO:Deliver exceptional customer support to our esteemed clients.Efficiently resolve and prioritize incoming requests.Collaborate with internal teams to enhance service delivery.Develop and maintain a comprehensive knowledge base.WHAT YOU'LL BRING:Outstanding communication skills in both written and verbal English.Adept problem-solving abilities and confidence with various tech platforms.Capacity to multitask and efficiently prioritize tasks while working independently under pressure.Previous experience in customer support is advantageous.We foster an 'office-first' culture that encourages collaboration, connection, and continuous learning. Our hybrid working models are tailored to your role and location.Along with a competitive salary and diverse benefits, we are dedicated to supporting employee wellbeing and facilitating skill development and career advancement. Learn more about the rewarding life at Genius at Reward | Genius Sports.One team, being brave, driving change We aim to cultivate an inclusive workplace where everyone belongs and can make a meaningful impact. Explore our values and culture further at Genius Sports.

Are you a passionate and dynamic individual fluent in both Finnish and English? Join our customer support team at Strikingly Inc. in beautiful Tallinn and make a difference!As a Bilingual Customer Support Representative, you will be the first point of contact for our Finnish-speaking users. Your primary responsibilities will include addressing customer inquiries, providing solutions, and ensuring an exceptional user experience. If you thrive in a fast-paced environment and enjoy helping others, this role is perfect for you!

At Genius Sports, we merge state-of-the-art technology with the finest live sports data to create unparalleled experiences for fans around the globe, transforming the way they engage with their favorite sports. Discover more at geniussports.com.ROLE OVERVIEW:We are seeking a dedicated Sports Customer Support Analyst to join Genius Sports, where you will contribute to enhancing the performance of sports leagues and teams through innovative technology, analytics, and visual insights.In this pivotal role, you will ensure a seamless customer experience by managing incoming support requests, assisting clients via Zendesk, and collaborating with internal teams to address issues and onboard new users. You will also monitor live match data and provide troubleshooting assistance in a dynamic environment.KEY RESPONSIBILITIES:Deliver exceptional customer support through Zendesk.Effectively prioritize and manage incoming requests.Work closely with internal teams to escalate issues and facilitate client onboarding.Monitor match data and provide technical troubleshooting support.Participate in shift work (morning and afternoon, hybrid model).QUALIFICATIONS:Fluent in English with excellent written and verbal communication skills.Strong problem-solving skills and the ability to multitask effectively.Proactive, detail-oriented, and capable of thriving under pressure.Comfortable with computer systems and tools.Previous customer support experience is advantageous.We foster an ‘office-first’ culture that encourages collaboration, connection, and learning. Our hybrid working models vary based on your role and location.In addition to a competitive salary and benefits package, we are committed to supporting employee wellbeing and facilitating professional development.

Are you ready to embark on a new adventure? Join a leading global technology and services company that collaborates with some of the most exciting brands across over 70 countries. We partner with renowned companies—those you interact with daily—empowering them to enhance their operations through innovative technologies and solutions.Your Role as a Customer Support Agent:Deliver exceptional customer support and service through various channels including phone, email, social media, and mobile applications.Actively listen to customer inquiries, troubleshoot their issues, and provide effective resolutions.Fluently communicate in Hebrew and comfortably switch to English (B2 level, both written and verbal).

Genius Sports is at the forefront of revolutionizing the sports industry by merging state-of-the-art technology with unparalleled live data, creating immersive and personalized experiences for sports fans across the globe. Discover more at geniussports.com.THE ROLE: Join our dedicated team at Genius as we empower sports leagues and teams to enhance their performance both on and off the field through advanced technology, analytics, and visual insights.As a Customer Support Analyst with GeniusIQ, you will serve as a crucial liaison between our clients and our technology. Your responsibilities will include addressing support inquiries, coordinating with engineering teams, and ensuring seamless game day operations, all contributing to the delivery of reliable and high-quality sports data experiences.WHAT YOU'LL DO:Manage and prioritize incoming customer requests, ensuring timely resolutions or appropriate escalations.Triage basic API and software access issues, gathering essential details for our engineering teams to address effectively.Maintain comprehensive customer contact lists and playbooks for outage and delivery updates, ensuring transparent communication with all stakeholders.Work collaboratively with game day operations and System Support Engineers to swiftly resolve event-day challenges and maintain operational continuity.WHAT YOU'LL BRING:Proficient verbal and written communication skills in both English and French.Solid understanding of football and basketball, with knowledge of additional sports being advantageous.Prior experience in customer support, data delivery, or product operations.Adeptness in using software platforms and technical tools.Exceptional organizational skills with the capacity to handle multiple tasks simultaneously.Ability to collaborate effectively with teams across different time zones.Willingness to work a schedule aligned with the sports calendar, including evenings, weekends, and public holidays.We foster an ‘office-first’ culture, maximizing opportunities for collaboration and learning. Our hybrid working models are tailored to your role and location.

Wise seeks a Project Manager & Data Specialist to support the Customer Support team in Tallinn. This hybrid role combines project leadership with data analysis, aiming to enhance customer experiences and optimize internal processes. Key responsibilities Lead and coordinate projects across the Customer Support function Analyze data to uncover trends and highlight opportunities for improvement Collaborate with team members to refine workflows and deliver better results for customers Requirements Proven experience in project management Skilled in data analysis Motivated to enhance customer support processes

Bolt Technology OÜ is seeking a Senior Product Manager for the Support Experience team in Tallinn, Estonia. This position focuses on shaping and executing the product strategy for how users interact with support across Bolt’s services. Role overview This role manages the full lifecycle of the user support journey, from initial help searches to issue resolution. The Senior Product Manager will guide the development and improvement of support channels, including live chat, self-service tools, and intake flows. The work covers a high-traffic product surface that sees millions of user interactions each month. What you will do Define and implement the product roadmap for support experiences across Bolt’s platforms Oversee how users find help, describe their issues, and interact with support channels Focus on improving live chat, self-service options, and the intake process Drive operational efficiency and quality in support interactions Impact Your work will directly influence millions of users in various markets and sectors, addressing key product challenges and enhancing the overall support experience at Bolt.

Join the dynamic team at Genius Sports as a Sports Customer Onboarding Specialist. In this pivotal role, you will be responsible for ensuring a seamless onboarding experience for our clients in the sports industry. Your expertise will guide customers through the setup process, helping them leverage our cutting-edge sports technology solutions. You will collaborate closely with various teams to ensure our clients receive outstanding support and engagement from day one.

We are in search of a dynamic Franchise Expansion Lead to spearhead and optimize franchise operations in one of our key markets. This pivotal role merges operations, partnerships, and strategic initiatives, serving as the essential link between Bolt and its franchise partners.In this capacity, you will ensure that franchises are primed for success from the outset, monitor performance against defined KPIs, and establish scalable processes that foster sustained growth across franchise markets.

Hexest Materials AS is a state-owned company building a new explosives manufacturing facility in Estonia. The team’s mission: strengthen the defense sector in Estonia and across the European Union, while helping to address the current shortage of explosives in the market. The company is in the development phase and is planning to begin production in 2028.

Join Wise as a Technical Support Engineer (Enterprise) in Tallinn, where you will play a vital role in providing exceptional technical support to our enterprise clients. Your expertise will help troubleshoot and resolve complex issues, ensuring customer satisfaction and loyalty.As part of a dynamic team, you will collaborate with various stakeholders to enhance our products and services. Your technical acumen and problem-solving skills will empower you to address challenges effectively, making a significant impact on our clients’ experiences.

At Genius Sports, we are leading the evolution of sports technology by combining cutting-edge innovations with the most accurate live data, creating unforgettable experiences for sports fans around the globe. Visit us at geniussports.com.THE ROLE:Become a vital part of our team as a Streaming Technical Support Analyst, dedicated to enhancing fan engagement through smart advertising, AI-enhanced broadcasts, detailed statistics, and gamified interactions.In this position, you will ensure the reliability and quality of live video streams from various venues, monitor real-time feeds, troubleshoot streaming problems, and collaborate with internal teams and external partners to swiftly resolve incidents. This role demands meticulous focus, effective communication, and composure in high-pressure, live environments.WHAT YOU'LL DO:Oversee live video streams to guarantee stable, superior delivery to end users.Diagnose and resolve video streaming and technical issues as they occur.Work closely with internal teams and external partners to address incidents efficiently.Escalate complex or unresolved matters to senior team members or the Development Team as necessary.Provide clear communication to stakeholders, including updates and technical feedback.Update and maintain the Knowledge Base with recurring issues and documented solutions.Assist with small projects or additional responsibilities assigned by your line manager or technical specialist.WHAT YOU'LL BRING:Proficient in written and spoken English.Exceptional communication and structured problem-solving abilities.Capability to remain calm and focused under pressure in live contexts.Confidence to work independently and take initiative when required.Strong attention to detail and organizational skills.Curiosity about technology and a desire to learn about video streaming concepts.Basic understanding of computer systems and troubleshooting methods.

At Genius Sports, we are pioneering a new era in sports by seamlessly integrating advanced technology with the most accurate live data available. Our mission is to create immersive, interactive, and personalized experiences for fans around the globe. Discover more at geniussports.com.THE ROLE: As a valued member of the Genius team, you will play a crucial role in enhancing the performance of sports leagues and teams both on and off the field through innovative technology, analytics, and visual insights.In this pivotal position within GeniusIQ operations, you will be responsible for making rapid, confident decisions that directly influence the delivery of live sports. As a Technical Support Analyst, you will manage critical incidents in real time, ensuring swift resolutions in a high-stakes environment where every second counts.

Role Overview Wise is looking for an Engineering Lead to join the Global Currencies team in Tallinn. This role focuses on guiding technical projects that help make international money transfers simpler and more affordable. What You Will Do Lead and support a team of engineers working on currency-related features and improvements Mentor team members, helping them grow their technical and problem-solving skills Shape the direction of projects that impact how people move money across borders Impact Your leadership will help Wise deliver reliable, low-cost global payments by building and refining products that serve customers worldwide.

Join our Global Operations Talent Acquisition team and be pivotal in sourcing exceptional talent for Bolt's worldwide operations. In this vital role, you will lead efforts to build teams that drive our business's scalability and operational effectiveness across the globe. This is your chance to operate at the organization’s core, collaborating with leaders from various functions to attract, evaluate, and onboard the individuals who propel Bolt forward.About UsWith over 200 million customers in more than 50 countries, Bolt has established itself as one of the fastest-growing tech firms in Europe and Africa, driven by our dedicated teams. We strive to foster an inclusive culture where everyone feels welcome, irrespective of race, color, religion, gender identity, sexual orientation, age, or disability. Our mission is to reshape cities for people, not cars, and we need your expertise to help realize this vision!About the RoleAs the Lead Recruiter for Global Operations, you will define and implement Bolt's global recruitment strategy. You will be responsible for filling senior and critical roles, enhancing recruitment processes through data-driven insights, mentoring the talent acquisition team, and ensuring a focus on productivity, efficiency, diversity, equity, and inclusion (DEI), all while delivering an outstanding candidate experience.Main Tasks and Responsibilities:Design and execute a scalable global recruitment strategy in alignment with business growth.Utilize data to track key recruitment metrics and offer strategic insights.Mentor and support the talent acquisition team to enhance their effectiveness.Focus on optimizing recruitment processes for improved efficiency and productivity.Champion diversity, equity, and inclusion initiatives throughout the hiring process.Deliver an exceptional candidate experience at every stage of recruitment.

Role overview Wise seeks an Engineering Lead for Business Operations Tooling based in Tallinn. This position focuses on building and enhancing internal tools that support business operations. The role calls for leadership in both technical direction and team development, with a strong emphasis on delivering efficiency improvements across the company. What you will do Oversee the creation and ongoing improvement of tools that power business operations Manage and mentor a group of engineers, supporting their growth and performance Drive practical solutions that streamline how operational processes run Contribute to shaping the future of Wise’s internal operational systems