Customer Support Operations Team Lead

Bolt is looking for a Customer Support Operations Team Lead based in Tallinn, Estonia. This position centers on guiding the in-house support team and making sure live shifts run smoothly. The role also involves keeping a close eye on the performance of outsourced partner operations. Role overview The Team Lead will oversee daily support activities, focusing …

Bolt is looking for an AI Operations Lead to join the Customer Support Product team in Tallinn, Estonia. This role centers on managing the operational performance of Alfred, Bolt’s AI support agent, with a focus on delivering reliable and effective support for customers worldwide. Role overview The AI Operations Lead oversees the daily operations of Alfred, ensuring the system maintains high standards of quality and consistency. This includes improving decision-making processes and refining feedback loops to support global customer needs. What you will do Lead a team focused on automation quality, coverage, and compliance within customer support products. Translate data insights into practical strategies that can be applied across different business areas. Work to enhance the customer experience at scale by optimizing how AI-driven support operates. Requirements Experience managing teams or projects related to AI operations or customer support products. Ability to use data to inform decisions and improve processes. Strong focus on quality, consistency, and compliance in automation initiatives.

Role Overview Wise is hiring a FinCrime Operations Team Lead for its Tallinn office. This leadership role focuses on protecting Wise’s operations from financial crime risks. The Team Lead manages a group of specialists, upholds regulatory compliance, and encourages a strong culture of diligence and integrity. What You Will Do Oversee daily work and performance of the FinCrime Operations team Assess team results and provide feedback to support growth Develop and implement operational strategies to strengthen financial crime prevention Work closely with other teams to improve processes and share knowledge

Role Overview Wise is looking for a Customer Support Area Lead in Tallinn. This role focuses on guiding a team that delivers high-quality support to Wise customers. The Area Lead helps shape the customer experience by making sure users get prompt and effective help.

Join Wise as a FinCrime Operations Team Lead with a focus on Politically Exposed Persons (PEP). In this pivotal role, you will lead a dedicated team in combating financial crime, ensuring compliance, and safeguarding our mission of making money without borders. You'll leverage your expertise to improve processes, mentor team members, and collaborate with various departments to enhance our operational efficiency.

Wise is seeking a Risk Team Lead for the Wise Platform in Tallinn. This position centers on guiding a team dedicated to protecting the platform from risk and maintaining compliance with relevant regulations. Role overview The Risk Team Lead manages a group of specialists focused on identifying and reducing potential risks. The role involves developing and refining risk management strategies, ensuring that the platform operates securely and meets regulatory standards. Key responsibilities Lead and support a team responsible for risk identification and mitigation Develop strategies to address emerging risks Oversee compliance efforts to meet regulatory requirements Contribute to building and maintaining a strong risk management framework Promote a culture of security and integrity across the organization Location This role is based in Tallinn.

As a Quality Assurance Team Lead at wise, you will play a pivotal role in ensuring the integrity and performance of our products. You will lead a dedicated team of QA professionals, driving the implementation of best practices in testing methodologies. Your expertise will guide the team through the testing process, ensuring high-quality deliverables that meet our customers' needs.In this role, you will be responsible for developing and executing test plans, coordinating with cross-functional teams, and mentoring junior QA team members. Your leadership will be instrumental in fostering a culture of quality and continuous improvement within the organization.

Join Wise as a KYC Operations Area Lead on our Platform team. In this pivotal role, you will oversee the KYC operations, ensuring compliance and efficiency in our processes. Your strategic insight will drive improvements, and your leadership will foster a high-performing team.

Role Overview Wise is seeking a Senior Team Lead in Quality Assurance with a focus on sanctions compliance. This leadership role is based in Tallinn and centers on guiding a skilled team to uphold rigorous quality standards within sanctions processes. What You Will Do Lead and mentor a team responsible for quality assurance in sanctions compliance. Shape and implement QA strategies that support Wise’s commitment to financial transparency across borders. Oversee daily operations to ensure processes consistently meet regulatory and internal quality requirements. About the Team The team works at the intersection of compliance and quality, addressing the challenges of evolving sanctions regulations. Collaboration and continuous improvement are central to the group’s approach.

Join our Global Operations Talent Acquisition team and be pivotal in sourcing exceptional talent for Bolt's worldwide operations. In this vital role, you will lead efforts to build teams that drive our business's scalability and operational effectiveness across the globe. This is your chance to operate at the organization’s core, collaborating with leaders from various functions to attract, evaluate, and onboard the individuals who propel Bolt forward.About UsWith over 200 million customers in more than 50 countries, Bolt has established itself as one of the fastest-growing tech firms in Europe and Africa, driven by our dedicated teams. We strive to foster an inclusive culture where everyone feels welcome, irrespective of race, color, religion, gender identity, sexual orientation, age, or disability. Our mission is to reshape cities for people, not cars, and we need your expertise to help realize this vision!About the RoleAs the Lead Recruiter for Global Operations, you will define and implement Bolt's global recruitment strategy. You will be responsible for filling senior and critical roles, enhancing recruitment processes through data-driven insights, mentoring the talent acquisition team, and ensuring a focus on productivity, efficiency, diversity, equity, and inclusion (DEI), all while delivering an outstanding candidate experience.Main Tasks and Responsibilities:Design and execute a scalable global recruitment strategy in alignment with business growth.Utilize data to track key recruitment metrics and offer strategic insights.Mentor and support the talent acquisition team to enhance their effectiveness.Focus on optimizing recruitment processes for improved efficiency and productivity.Champion diversity, equity, and inclusion initiatives throughout the hiring process.Deliver an exceptional candidate experience at every stage of recruitment.

Role overview Wise seeks an Engineering Lead for Business Operations Tooling based in Tallinn. This position focuses on building and enhancing internal tools that support business operations. The role calls for leadership in both technical direction and team development, with a strong emphasis on delivering efficiency improvements across the company. What you will do Oversee the creation and ongoing improvement of tools that power business operations Manage and mentor a group of engineers, supporting their growth and performance Drive practical solutions that streamline how operational processes run Contribute to shaping the future of Wise’s internal operational systems

Role overview Marabu seeks an Operations Support Specialist in Tallinn to help keep airline operations steady and responsive. This position works closely with the Operational Control Center and other internal teams. Daily work centers on managing flights, responding to disruptions, and ensuring passengers receive attentive care. A strong foundation in aviation and a hands-on, practical mindset are essential for success in this role. Main responsibilities Coordinate airline operations with the Operational Control Center and Dispatch, prioritizing passenger experience and wellbeing, especially during irregular or disrupted operations. Monitor compliance with service agreements involving external providers. Evaluate the financial impact of operational choices, such as costs related to overnight accommodations, flight diversions, EU261 compensation, or leasing external ACMI aircraft. Manage administrative tasks, including email correspondence and preparing daily, weekly, and monthly reports. Provide rapid support during operational disruptions, collaborating with teams such as OCC, Crew Control, and MOCC. Develop quick, practical solutions for passengers facing delays, cancellations, diversions, or overbookings. Support airport stations in resolving passenger issues, including ticketing, immigration, or DCS system concerns. Contribute to the development of new processes and tools to improve team efficiency. Location This position is based in Tallinn, Harju County, Estonia.

Role Overview Wise is seeking a Senior Team Lead for Quality Assurance with a focus on Anti-Money Laundering (AML) in Tallinn. This leadership position centers on guiding a team responsible for upholding compliance and regulatory standards within financial operations. The role shapes and refines testing approaches to strengthen Wise’s AML frameworks. What You Will Do Oversee and refine quality assurance strategies for AML processes. Mentor and support team members, encouraging growth and high performance. Work closely with teams across the company to identify risks and improve operational processes. Contribute to the ongoing development of testing methodologies that reinforce regulatory adherence. Impact This role is central to protecting Wise’s financial operations and regulatory standing. The Senior Team Lead helps foster a culture of excellence, continuous improvement, and innovation in AML quality assurance.

Genius Sports is revolutionizing the sports experience for fans around the globe by integrating cutting-edge technology with the most reliable live data. Our goal is to deliver an immersive, interactive, and personalized sports experience. Discover more at geniussports.com.THE ROLE:Become a key member of the Genius team, assisting sportsbooks in enhancing their services with real-time data, expert insights, and fan-centric experiences that foster global engagement.WHAT YOU'LL DO:Deliver exceptional customer support to our esteemed clients.Efficiently resolve and prioritize incoming requests.Collaborate with internal teams to enhance service delivery.Develop and maintain a comprehensive knowledge base.WHAT YOU'LL BRING:Outstanding communication skills in both written and verbal English.Adept problem-solving abilities and confidence with various tech platforms.Capacity to multitask and efficiently prioritize tasks while working independently under pressure.Previous experience in customer support is advantageous.We foster an 'office-first' culture that encourages collaboration, connection, and continuous learning. Our hybrid working models are tailored to your role and location.Along with a competitive salary and diverse benefits, we are dedicated to supporting employee wellbeing and facilitating skill development and career advancement. Learn more about the rewarding life at Genius at Reward | Genius Sports.One team, being brave, driving change We aim to cultivate an inclusive workplace where everyone belongs and can make a meaningful impact. Explore our values and culture further at Genius Sports.

Are you a passionate and dynamic individual fluent in both Finnish and English? Join our customer support team at Strikingly Inc. in beautiful Tallinn and make a difference!As a Bilingual Customer Support Representative, you will be the first point of contact for our Finnish-speaking users. Your primary responsibilities will include addressing customer inquiries, providing solutions, and ensuring an exceptional user experience. If you thrive in a fast-paced environment and enjoy helping others, this role is perfect for you!

At Genius Sports, we merge state-of-the-art technology with the finest live sports data to create unparalleled experiences for fans around the globe, transforming the way they engage with their favorite sports. Discover more at geniussports.com.ROLE OVERVIEW:We are seeking a dedicated Sports Customer Support Analyst to join Genius Sports, where you will contribute to enhancing the performance of sports leagues and teams through innovative technology, analytics, and visual insights.In this pivotal role, you will ensure a seamless customer experience by managing incoming support requests, assisting clients via Zendesk, and collaborating with internal teams to address issues and onboard new users. You will also monitor live match data and provide troubleshooting assistance in a dynamic environment.KEY RESPONSIBILITIES:Deliver exceptional customer support through Zendesk.Effectively prioritize and manage incoming requests.Work closely with internal teams to escalate issues and facilitate client onboarding.Monitor match data and provide technical troubleshooting support.Participate in shift work (morning and afternoon, hybrid model).QUALIFICATIONS:Fluent in English with excellent written and verbal communication skills.Strong problem-solving skills and the ability to multitask effectively.Proactive, detail-oriented, and capable of thriving under pressure.Comfortable with computer systems and tools.Previous customer support experience is advantageous.We foster an ‘office-first’ culture that encourages collaboration, connection, and learning. Our hybrid working models vary based on your role and location.In addition to a competitive salary and benefits package, we are committed to supporting employee wellbeing and facilitating professional development.

Are you ready to embark on a new adventure? Join a leading global technology and services company that collaborates with some of the most exciting brands across over 70 countries. We partner with renowned companies—those you interact with daily—empowering them to enhance their operations through innovative technologies and solutions.Your Role as a Customer Support Agent:Deliver exceptional customer support and service through various channels including phone, email, social media, and mobile applications.Actively listen to customer inquiries, troubleshoot their issues, and provide effective resolutions.Fluently communicate in Hebrew and comfortably switch to English (B2 level, both written and verbal).

Genius Sports is at the forefront of revolutionizing the sports industry by merging state-of-the-art technology with unparalleled live data, creating immersive and personalized experiences for sports fans across the globe. Discover more at geniussports.com.THE ROLE: Join our dedicated team at Genius as we empower sports leagues and teams to enhance their performance both on and off the field through advanced technology, analytics, and visual insights.As a Customer Support Analyst with GeniusIQ, you will serve as a crucial liaison between our clients and our technology. Your responsibilities will include addressing support inquiries, coordinating with engineering teams, and ensuring seamless game day operations, all contributing to the delivery of reliable and high-quality sports data experiences.WHAT YOU'LL DO:Manage and prioritize incoming customer requests, ensuring timely resolutions or appropriate escalations.Triage basic API and software access issues, gathering essential details for our engineering teams to address effectively.Maintain comprehensive customer contact lists and playbooks for outage and delivery updates, ensuring transparent communication with all stakeholders.Work collaboratively with game day operations and System Support Engineers to swiftly resolve event-day challenges and maintain operational continuity.WHAT YOU'LL BRING:Proficient verbal and written communication skills in both English and French.Solid understanding of football and basketball, with knowledge of additional sports being advantageous.Prior experience in customer support, data delivery, or product operations.Adeptness in using software platforms and technical tools.Exceptional organizational skills with the capacity to handle multiple tasks simultaneously.Ability to collaborate effectively with teams across different time zones.Willingness to work a schedule aligned with the sports calendar, including evenings, weekends, and public holidays.We foster an ‘office-first’ culture, maximizing opportunities for collaboration and learning. Our hybrid working models are tailored to your role and location.

Wise seeks a Project Manager & Data Specialist to support the Customer Support team in Tallinn. This hybrid role combines project leadership with data analysis, aiming to enhance customer experiences and optimize internal processes. Key responsibilities Lead and coordinate projects across the Customer Support function Analyze data to uncover trends and highlight opportunities for improvement Collaborate with team members to refine workflows and deliver better results for customers Requirements Proven experience in project management Skilled in data analysis Motivated to enhance customer support processes

We are in search of a dynamic Franchise Expansion Lead to spearhead and optimize franchise operations in one of our key markets. This pivotal role merges operations, partnerships, and strategic initiatives, serving as the essential link between Bolt and its franchise partners.In this capacity, you will ensure that franchises are primed for success from the outset, monitor performance against defined KPIs, and establish scalable processes that foster sustained growth across franchise markets.