Director of R&D Portfolio and Operations Management

At Pipedrive, we understand that exceptional products are built by exceptional people. That's why our team embodies our core values and we prioritize hiring individuals who align with them. Since our inception in 2010, we have been dedicated to empowering sales and marketing teams with intuitive, robust tools that streamline everyday tasks. Our cloud-based s…

Bolt is looking for a Senior Global Operations Manager to guide the Mid Market or Enterprise segment within Bolt Food across multiple markets. This position is based in Tallinn, Estonia and sits within the Merchant organization, focusing on global commercial leadership and operational excellence. Role overview This role defines and drives the segment strategy for Bolt Food’s Mid Market or Enterprise merchants. Responsibilities include setting performance targets, establishing commercial guidelines, and implementing improvements to support scalability across regions. The position oversees commercial benchmarks for top merchants and ensures that Account Management teams in each region use a consistent, data-driven approach. Key impact Lead commercial strategy for a segment representing approximately EUR 400M in annual GMV Influence revenue growth, investment decisions, and long-term profitability across Europe and Africa Shape the operational framework for regional teams, supporting commercial success at scale About Bolt Bolt serves over 200 million customers in more than 50 countries, making it one of the fastest-growing technology companies in Europe and Africa. The company values diversity and aims to create urban spaces that are more people-friendly. Team members work in an inclusive environment built on collaboration and shared goals.

Bolt is looking for a Store Operations Manager to drive operational excellence for Grocery and Retail merchants in Tallinn, Estonia. This position focuses on improving consistency and quality across store operations to deliver a smooth customer experience. Role overview This role centers on standardizing how stores operate on the Bolt platform. Key areas include managing store hours, preparing for holidays, supporting customers, and refining refund processes. The Store Operations Manager will play a central role in shaping clear guidelines and developing scalable Standard Operating Procedures (SOPs) to address recurring challenges. What you will do Lead initiatives to ensure high-quality execution across Grocery and Retail merchants. Standardize operational practices, including store hours and holiday readiness. Enhance customer support and streamline refund processes. Create and implement SOPs to solve common operational issues and improve performance. Requirements Experience in store operations, grocery, or retail management. Strong ability to develop and standardize processes. Focus on delivering a seamless customer experience.

Join Bolt Food’s dynamic Merchant Operations team as a Global Merchant Operations Manager. In this pivotal role, you will spearhead performance enhancements across our European and African markets by fostering collaboration with both local and headquarters teams to achieve delivery targets.As part of a fast-paced and ever-evolving environment, you will be instrumental in shaping the Merchant Operations function, driving strategic initiatives that optimize efficiency and enhance service quality. We seek a proactive, data-oriented individual with a structured approach to problem-solving, exceptional attention to detail, and strong prioritization skills to manage diverse projects and stakeholders effectively.

Bolt is looking for an Associate Manager, Marketplace Operations, based in Tallinn, Estonia. This position focuses on managing Courier Delivery Time (CDT) for Bolt Food across more than 16 markets in Europe and Africa. Role overview The Associate Manager will blend hands-on data analysis with daily coordination among teams. Expect to work directly with SQL to explore data, identify trends, and uncover what drives performance in delivery times. Collaboration Success in this role depends on partnering with local, central, and product teams. By sharing insights and working together, you will help shape and implement changes that improve courier delivery efficiency. Key responsibilities Analyze operational data using SQL Identify factors affecting Courier Delivery Time Work with multiple teams to roll out improvements across Bolt Food’s markets

Role Overview Wise is looking for a Banking Operations Manager in Tallinn. This role leads a team dedicated to improving banking operations, with a strong focus on customer experience and regulatory compliance. What You Will Do Guide and support a team responsible for day-to-day banking operations. Work to streamline processes that impact both efficiency and customer satisfaction. Oversee risk management within banking operations and ensure compliance with relevant regulations. Contribute to the development and growth of Wise’s financial products and services.

Bolt Technology OÜ is looking for a Strategy and Operations Manager to join the Autonomous Driving team in Tallinn, Estonia. This position plays a central part in driving strategic and operational efforts within one of Bolt’s most ambitious programs. Role overview The Strategy and Operations Manager will support key decision-making, financial planning, and project management for the autonomous mobility program. This role involves working with teams across the company to help move Bolt’s vision for autonomous mobility forward. What you will do Lead strategic and operational initiatives for the Autonomous Driving team Participate in financial planning and analysis Manage cross-functional projects to support program goals Contribute to important decisions shaping the future of autonomous mobility About Bolt Bolt serves over 200 million customers in more than 50 countries. The company is committed to building people-friendly cities and values an inclusive workplace where everyone is respected and supported.

Join Our Team as a Senior Operations Specialist!We are seeking a dynamic and results-oriented Senior Operations Specialist for Rider Operations to support the expansion of Bolt’s innovative business model in Tallinn, Estonia.About UsBolt has rapidly become one of the leading tech companies in Europe and Africa, with over 200 million customers in more than 50 countries. Our success is attributed to our exceptional team members who are committed to building an inclusive environment where everyone feels valued, regardless of their background. Our mission is to transform urban spaces into people-friendly environments, and we invite you to be part of this exciting journey!About the RoleAs a Senior Operations Specialist, you will be responsible for ensuring operational excellence in rider use cases, including Airports, Scheduled Rides, Business Rides, and various Categories. Your role will involve translating business needs into effective processes and playbooks, collaborating with Local Operations and cross-functional teams, and driving significant improvements in reliability, adoption, and unit economics.Your efforts will focus on enhancing use case adoption and Gross Merchandise Value (GMV) through strategic operational initiatives, while also providing valuable insights to inform Product, Growth, and Pricing strategies.Main Responsibilities:Architect the Experience: Design comprehensive rider journeys that eliminate gaps and transform risks into seamless, world-class user experiences.Write the Global Playbook: Develop and maintain the operational gold standard for high-priority categories such as Airports and Scheduled Rides.Drive Data-Led Growth: Identify and evaluate opportunities for substantial enhancements based on rigorous data analysis.

Join our dynamic Central Operations team as a Senior Program Manager, where your expertise will be pivotal in managing and scaling our Driver and Marketplace operations.At Bolt, we are proud to serve over 200 million customers across more than 50 countries, making us one of the fastest-growing tech companies in Europe and Africa. Our success is driven by our dedicated team and our commitment to inclusivity, ensuring everyone feels welcome, regardless of race, color, religion, gender identity, sexual orientation, age, or disability.We strive to create cities that prioritize people over cars, and we need your skills to help us achieve this vision!

Bolt is looking for a Sales Operations Manager to support the Grocery & Retail division in Tallinn, Estonia. This position focuses on shaping and improving the sales operational model, working directly with sales teams and regional managers to build a structured, data-driven approach that supports long-term growth. Role overview This role centers on defining, scaling, and optimizing sales operations. The Sales Operations Manager will help establish processes and frameworks that enable the sales organization to perform at its best. Collaboration with both sales teams and regional leaders is essential to ensure alignment and efficiency. What you will do Develop and refine sales operations strategies for the Grocery & Retail division Work closely with sales teams and regional managers to implement structured, data-driven processes Support the division’s growth by optimizing operational models Workplace culture Bolt values diversity and encourages an inclusive environment. The company’s mission is to make cities more accessible for people, supporting a workplace where everyone’s background and perspective are respected.

Bolt is looking for a Catalog Operations Manager for Grocery & Retail to lead efforts in improving catalog quality for merchants on Bolt Food. Based in Tallinn, this role focuses on making sure that product listings reflect what is truly available in stores. Role overview This position centers on maintaining accurate SKUs, improving how products are found on the platform, and raising the overall quality of menus. The Catalog Operations Manager will work to ensure that customers see reliable, up-to-date information when browsing grocery and retail offerings. Key responsibilities Oversee catalog operations for Grocery & Retail merchants Drive improvements in SKU accuracy and product discoverability Uphold high standards for menu and product data quality Location This role is based in Tallinn, Estonia.

Bolt is looking for a Head of Store Operations (Grocery & Retail) to drive operational excellence in Tallinn, Estonia. This role shapes the foundation of Bolt’s marketplace, focusing on building and scaling store operations as the company continues rapid growth across Europe and Africa. With a customer base of over 200 million in more than 50 countries, Bolt relies on strong operational leadership to maintain high standards and deliver on its mission to transform urban spaces. The Head of Store Operations will play a key part in this journey, ensuring both merchants and customers receive outstanding service. Role overview Develop and execute operational strategies for the grocery and retail marketplace. Lead merchant onboarding and maintain high catalog quality. Enhance customer support processes and improve order reliability. Implement global merchant enablement strategies and scalable processes. Create playbooks and governance frameworks to meet and exceed operational KPIs. What you will bring Experience crafting and executing operational strategies in a marketplace or retail setting. Ability to develop processes that support merchant excellence and customer satisfaction. Strong leadership skills to guide teams and scale operations efficiently. Bolt values an inclusive workplace and welcomes individuals from all backgrounds. This position offers the chance to make a significant impact as the company continues to expand.

Wise seeks a Treasury Operations Specialist based in Tallinn. This position plays a key part in managing daily treasury activities and ensuring financial processes remain efficient. The work directly supports Wise’s mission to make money transfers clearer and more affordable for customers. Role overview The Treasury Operations Specialist keeps core financial operations on track. Collaboration with teams across Wise is central to the role, especially when it comes to improving cash management and maintaining process efficiency. What you will do Oversee the day-to-day activities of treasury operations Work with other teams to enhance cash management practices Support the upkeep of efficient financial processes

Pipedrive is searching for a Director of Product Analytics to join the team in Tallinn, Estonia. This leadership position shapes the company’s analytics approach and ensures data guides decisions across all levels. The Director manages a group of analysts and works closely with product managers, engineers, and senior leaders to strengthen product offerings and enhance user experiences. Key responsibilities Lead and mentor a team of product analysts, fostering professional growth and strong performance Collaborate with partners across product, engineering, and executive teams to align analytics with business goals Design and roll out analytical frameworks that support informed product decisions Provide actionable insights to help shape strategy and guide product direction Drive product evolution by applying creative analytics solutions Collaboration and impact This role works at the intersection of analytics and product development, ensuring that data informs every stage of the process. Regular interaction with cross-functional teams and senior leadership is central to the position. Location The Director of Product Analytics will be based in Tallinn, Estonia.

Join our dynamic Central Operations team as a Program Manager specializing in Operational Efficiency. At Bolt, we are on a mission to optimize our ride-hailing services and enhance the experience of our partner drivers.With more than 200 million customers across over 50 countries, Bolt is recognized as one of the fastest-growing technology companies in Europe and Africa. Our success is driven by our dedicated team members who are passionate about creating an inclusive environment for all.We strive to make cities more livable by prioritizing people over cars, and we invite you to contribute to this important mission!

Join Wise as the Head of Payment Operations Risk & ControlsAre you ready to take on a leadership role in a fast-paced and innovative environment? As the Head of Payment Operations Risk & Controls at Wise, you will play a critical role in safeguarding our payment operations. You will lead a team dedicated to identifying, managing, and mitigating risks while ensuring compliance with regulatory standards.Your strategic vision will shape our risk management framework, collaborating with cross-functional teams to enhance our operational efficiency and security. If you are passionate about creating a robust operational ecosystem and thrive in a dynamic environment, we want to hear from you!

At Veriff, we are dedicated to ensuring online safety by verifying identities at scale. Our innovative software processes over 10,000 government-issued documents from more than 190 countries, enabling millions of verified identities annually. We strive to set the standard for trust in the digital world, supporting businesses in connecting with honest individuals online.As the Director of Partnerships, you will elevate our reseller ecosystem into a powerful growth engine. With a robust network of partners in place, your goal is to transition from a maintenance approach to developing a scalable partnership strategy that drives consistent revenue streams.This role is an Individual Contributor position initially, where you will take the lead in architecting and implementing strategies. If you succeed in significantly enhancing our revenue through this vertical, you will pave the way to build your own team.

Wise is hiring a Senior Lead in Financial Crime Operations for the Tallinn office. This position focuses on leading efforts to detect and prevent financial crime, while maintaining compliance with regulatory standards. Role overview The Senior Lead will shape operational strategies and improve systems for monitoring and risk assessment. The work involves collaborating with teams across the company to strengthen Wise’s financial crime prevention measures. Key responsibilities Guide initiatives to identify and address financial crime risks Ensure operational processes meet compliance requirements Work with cross-functional groups to design and implement solutions Enhance monitoring systems and risk assessment tools Collaboration This role works closely with colleagues from different departments to drive improvements and deliver effective results in financial crime operations.

Join Bolt as the Global Head of Operational Excellence for Rides!We are seeking a dynamic leader to spearhead the operational strategies that govern our Rides division. In this pivotal role, you will design and implement systems, standards, and automation processes that enhance the efficiency and reliability of our driver, fleet, and market operations. Your expertise will enable Bolt to expand seamlessly while minimizing complexity and costs. If you thrive on transforming strategic visions into practical, scalable solutions, this is the perfect opportunity for you!About Us:Bolt is one of the fastest-growing tech companies in Europe and Africa, boasting over 200 million users across more than 50 countries. Our success is driven by our incredible team, and we are committed to fostering an inclusive environment where everyone feels welcome, regardless of their background.Our mission is to create urban spaces designed for people, not cars. We invite you to join us in making this vision a reality!Role Overview:As the Head of Operations Excellence, you will be tasked with establishing and scaling industry-leading operational standards throughout Bolt’s Rides business. You will be the architect of our operational systems, defining work procedures, performance metrics, and strategies to streamline processes as we enter new markets.Your role will involve translating multi-year strategic goals into actionable operational programs encompassing drivers, vehicles, and fleets. Collaborating closely with departments such as Product, Engineering, Growth Analytics, Finance, and Local Operations, you will drive significant enhancements in automation, cost-effectiveness, and overall execution quality within our core operational frameworks.Additionally, you will lead and mentor a high-performing Operations Excellence team, establish rigorous planning and governance standards within Central Operations, and ensure that global benchmarks are converted into precise, actionable guidelines for our local teams.

Role overview The Global HSE Director at Aerones leads health, safety, and environmental initiatives across all company locations. This position is based in Tallinn, Harju County, Estonia, and focuses on setting direction for HSE programs that align with both business goals and regulatory standards. Main responsibilities Create and roll out health, safety, and environmental strategies that meet company objectives and legal requirements. Partner with teams from various functions to strengthen Aerones' culture of safety and sustainability. Monitor and ensure compliance with HSE standards at a global level. Collaboration This role works closely with colleagues across departments to integrate safety and environmental practices into daily operations throughout Aerones.