KYC Operations Area Lead - Platform

Join Wise as a KYC Operations Area Lead on our Platform team. In this pivotal role, you will oversee the KYC operations, ensuring compliance and efficiency in our processes. Your strategic insight will drive improvements, and your leadership will foster a high-performing team.

Wise seeks a KYC Operations Associate Analyst based in Tallinn to support its compliance work. This position plays a key part in verifying customer identities, maintaining accurate records, and ensuring customer data stays secure. The work contributes to meeting regulatory requirements and shapes the overall customer experience. Main responsibilities Review customer data to confirm identities and evaluate potential risks Coordinate with teams throughout Wise to keep KYC processes efficient Implement compliance checks that meet legal and regulatory guidelines Uphold high service standards by performing thorough reviews and maintaining accuracy What you bring Analytical thinking and problem-solving skills Close attention to detail Comfort working with data and compliance-related tasks Ability to work well with colleagues from various teams

Wise is looking for an SMA Analyst to join the KYC Operations team in Tallinn. This position centers on maintaining compliance standards and protecting customer interests through careful analysis and risk management. Role overview The SMA Analyst reviews customer data to spot potential risks and works to reduce them. The role involves close collaboration with colleagues from other departments to strengthen operational processes and support Wise’s compliance goals. What you will do Analyze customer information to identify and assess risk factors Help develop and implement risk mitigation strategies Work with cross-functional teams to improve KYC operations Requirements Experience or interest in compliance, risk analysis, or KYC operations Strong analytical skills and attention to detail Ability to collaborate effectively with team members across functions

Role Overview Wise is looking for a Customer Support Area Lead in Tallinn. This role focuses on guiding a team that delivers high-quality support to Wise customers. The Area Lead helps shape the customer experience by making sure users get prompt and effective help.

Role overview Wise is looking for a Senior Analyst to join the KYC Operations team in Tallinn. The position centers on monitoring and reviewing customer activity during night shifts. This work helps protect the financial ecosystem and supports compliance with regulatory standards. What you will do Monitor customer activity during night hours Review cases to ensure compliance with KYC regulations Contribute to maintaining a secure financial environment Support efforts to improve the customer experience Requirements Experience in KYC operations or a related compliance field Ability to work night shifts in Tallinn Attention to detail and commitment to regulatory standards

Join Wise as the Head of Payment Operations for Global Platforms, where you will lead our payment strategy and operations across diverse markets. You will be responsible for optimizing payment processes, enhancing user experience, and ensuring compliance with regulations. Your leadership will drive innovation and efficiency in our payment systems, contributing to our mission of making international money transfers instant, easy, and affordable.

Wise is hiring a Director of KYC Outsourcing Vendor Management in Tallinn. This leadership role centers on managing vendor relationships and making sure all Know Your Customer (KYC) outsourcing activities meet regulatory standards. Role overview The Director will oversee vendor partnerships, focusing on compliance and operational efficiency. Leading a dedicated team, this person will work to refine outsourcing strategies and improve how vendors support Wise’s KYC processes. What you will do Supervise and strengthen relationships with KYC outsourcing vendors Ensure all vendor operations align with KYC compliance requirements Lead and develop a team focused on vendor management and process improvement Drive initiatives to optimize outsourcing strategies for better efficiency Requirements Experience managing vendor relationships in a regulated environment Strong understanding of KYC regulations and compliance practices Proven ability to lead teams and enhance operational processes

Bolt is looking for a Customer Support Operations Team Lead based in Tallinn, Estonia. This position centers on guiding the in-house support team and making sure live shifts run smoothly. The role also involves keeping a close eye on the performance of outsourced partner operations. Role overview The Team Lead will oversee daily support activities, focusing on team performance and engagement. During live shifts, quick decisions and steady leadership are essential to maintain high service standards. The position also includes responsibility for monitoring and coordinating with outsourced partners to ensure consistent support quality. What you will do Lead and support the in-house customer support team during scheduled shifts Monitor team performance and provide guidance as needed Promote team engagement and a positive work environment Supervise the execution of live support operations Oversee and coordinate with outsourced partner operations

Join our Global Operations Talent Acquisition team and be pivotal in sourcing exceptional talent for Bolt's worldwide operations. In this vital role, you will lead efforts to build teams that drive our business's scalability and operational effectiveness across the globe. This is your chance to operate at the organization’s core, collaborating with leaders from various functions to attract, evaluate, and onboard the individuals who propel Bolt forward.About UsWith over 200 million customers in more than 50 countries, Bolt has established itself as one of the fastest-growing tech firms in Europe and Africa, driven by our dedicated teams. We strive to foster an inclusive culture where everyone feels welcome, irrespective of race, color, religion, gender identity, sexual orientation, age, or disability. Our mission is to reshape cities for people, not cars, and we need your expertise to help realize this vision!About the RoleAs the Lead Recruiter for Global Operations, you will define and implement Bolt's global recruitment strategy. You will be responsible for filling senior and critical roles, enhancing recruitment processes through data-driven insights, mentoring the talent acquisition team, and ensuring a focus on productivity, efficiency, diversity, equity, and inclusion (DEI), all while delivering an outstanding candidate experience.Main Tasks and Responsibilities:Design and execute a scalable global recruitment strategy in alignment with business growth.Utilize data to track key recruitment metrics and offer strategic insights.Mentor and support the talent acquisition team to enhance their effectiveness.Focus on optimizing recruitment processes for improved efficiency and productivity.Champion diversity, equity, and inclusion initiatives throughout the hiring process.Deliver an exceptional candidate experience at every stage of recruitment.

Role overview Wise seeks an Engineering Lead for Business Operations Tooling based in Tallinn. This position focuses on building and enhancing internal tools that support business operations. The role calls for leadership in both technical direction and team development, with a strong emphasis on delivering efficiency improvements across the company. What you will do Oversee the creation and ongoing improvement of tools that power business operations Manage and mentor a group of engineers, supporting their growth and performance Drive practical solutions that streamline how operational processes run Contribute to shaping the future of Wise’s internal operational systems

Role Overview Wise is hiring a FinCrime Operations Team Lead for its Tallinn office. This leadership role focuses on protecting Wise’s operations from financial crime risks. The Team Lead manages a group of specialists, upholds regulatory compliance, and encourages a strong culture of diligence and integrity. What You Will Do Oversee daily work and performance of the FinCrime Operations team Assess team results and provide feedback to support growth Develop and implement operational strategies to strengthen financial crime prevention Work closely with other teams to improve processes and share knowledge

Join Wise as a FinCrime Operations Team Lead with a focus on Politically Exposed Persons (PEP). In this pivotal role, you will lead a dedicated team in combating financial crime, ensuring compliance, and safeguarding our mission of making money without borders. You'll leverage your expertise to improve processes, mentor team members, and collaborate with various departments to enhance our operational efficiency.

Bolt is looking for an AI Operations Lead to join the Customer Support Product team in Tallinn, Estonia. This role centers on managing the operational performance of Alfred, Bolt’s AI support agent, with a focus on delivering reliable and effective support for customers worldwide. Role overview The AI Operations Lead oversees the daily operations of Alfred, ensuring the system maintains high standards of quality and consistency. This includes improving decision-making processes and refining feedback loops to support global customer needs. What you will do Lead a team focused on automation quality, coverage, and compliance within customer support products. Translate data insights into practical strategies that can be applied across different business areas. Work to enhance the customer experience at scale by optimizing how AI-driven support operates. Requirements Experience managing teams or projects related to AI operations or customer support products. Ability to use data to inform decisions and improve processes. Strong focus on quality, consistency, and compliance in automation initiatives.

Wise is seeking a Risk Team Lead for the Wise Platform in Tallinn. This position centers on guiding a team dedicated to protecting the platform from risk and maintaining compliance with relevant regulations. Role overview The Risk Team Lead manages a group of specialists focused on identifying and reducing potential risks. The role involves developing and refining risk management strategies, ensuring that the platform operates securely and meets regulatory standards. Key responsibilities Lead and support a team responsible for risk identification and mitigation Develop strategies to address emerging risks Oversee compliance efforts to meet regulatory requirements Contribute to building and maintaining a strong risk management framework Promote a culture of security and integrity across the organization Location This role is based in Tallinn.

We are in search of a dynamic Franchise Expansion Lead to spearhead and optimize franchise operations in one of our key markets. This pivotal role merges operations, partnerships, and strategic initiatives, serving as the essential link between Bolt and its franchise partners.In this capacity, you will ensure that franchises are primed for success from the outset, monitor performance against defined KPIs, and establish scalable processes that foster sustained growth across franchise markets.

As a Multicloud Platform Engineer at jobgether, the focus is on building and supporting cloud solutions that span several platforms. The role involves working closely with teams from different disciplines to design architectures that scale and perform reliably. Security and efficiency remain central to every project. What you will do Develop and maintain cloud infrastructure across multiple providers Collaborate with colleagues to design scalable, secure systems Apply best practices to ensure strong performance and safety in cloud deployments Integrate new technologies as part of the ongoing cloud strategy Who thrives in this role Engineers with experience in multicloud environments Those who enjoy working with cross-functional teams People who stay current with cloud technologies and best practices This position is based in Estonia and centers on delivering reliable, high-quality solutions for clients.

At Veriff, we empower businesses to connect with trustworthy individuals online through our advanced identity verification technology. We verify over 10,000 government-issued documents from more than 190 countries, scaling our operations rapidly. This translates to millions of verified identities annually, ensuring online safety for countless users globally. We are committed to setting a new standard for trust on the internet.As a Senior Software Engineer, you will play a pivotal role beyond coding; you will design scalable architectures, mentor emerging engineers, and significantly impact our business performance. We seek innovative problem solvers to help us achieve our goals.The Platform Area addresses cross-domain business requirements via a unified platform infrastructure. The advancement of the Veriff Platform is essential to our sustained success. This platform enables us to swiftly adapt our technology to the fast-paced identity verification landscape while meeting the demands of our teams and clients for innovative solutions. The Veriff platform presents numerous technical challenges and opportunities for scalability, which are critical to maintaining our leadership in the industry.

Role overview Wise is seeking a Senior Product Engineer in Tallinn to focus on the Rules Platform. This position involves designing, building, and maintaining software that supports Wise's products and shapes how users interact with them. The work aims to strengthen the platform and improve the overall product experience. What you will do Develop and maintain software solutions for the Rules Platform Collaborate with cross-functional teams to deliver improvements and introduce new features Optimize systems to enhance user experience Share ideas and technical expertise to help guide the evolution of the technology stack What we value Creative approaches to solving technical challenges Strong collaboration across teams and disciplines Dedication to maintaining high standards in software quality

Wise is hiring a Senior Lead in Financial Crime Operations for the Tallinn office. This position focuses on leading efforts to detect and prevent financial crime, while maintaining compliance with regulatory standards. Role overview The Senior Lead will shape operational strategies and improve systems for monitoring and risk assessment. The work involves collaborating with teams across the company to strengthen Wise’s financial crime prevention measures. Key responsibilities Guide initiatives to identify and address financial crime risks Ensure operational processes meet compliance requirements Work with cross-functional groups to design and implement solutions Enhance monitoring systems and risk assessment tools Collaboration This role works closely with colleagues from different departments to drive improvements and deliver effective results in financial crime operations.

Join Our Team as a Senior Operations Specialist!We are seeking a dynamic and results-oriented Senior Operations Specialist for Rider Operations to support the expansion of Bolt’s innovative business model in Tallinn, Estonia.About UsBolt has rapidly become one of the leading tech companies in Europe and Africa, with over 200 million customers in more than 50 countries. Our success is attributed to our exceptional team members who are committed to building an inclusive environment where everyone feels valued, regardless of their background. Our mission is to transform urban spaces into people-friendly environments, and we invite you to be part of this exciting journey!About the RoleAs a Senior Operations Specialist, you will be responsible for ensuring operational excellence in rider use cases, including Airports, Scheduled Rides, Business Rides, and various Categories. Your role will involve translating business needs into effective processes and playbooks, collaborating with Local Operations and cross-functional teams, and driving significant improvements in reliability, adoption, and unit economics.Your efforts will focus on enhancing use case adoption and Gross Merchandise Value (GMV) through strategic operational initiatives, while also providing valuable insights to inform Product, Growth, and Pricing strategies.Main Responsibilities:Architect the Experience: Design comprehensive rider journeys that eliminate gaps and transform risks into seamless, world-class user experiences.Write the Global Playbook: Develop and maintain the operational gold standard for high-priority categories such as Airports and Scheduled Rides.Drive Data-Led Growth: Identify and evaluate opportunities for substantial enhancements based on rigorous data analysis.