Senior Global Operations Manager

Bolt is looking for a Senior Global Operations Manager to guide the Mid Market or Enterprise segment within Bolt Food across multiple markets. This position is based in Tallinn, Estonia and sits within the Merchant organization, focusing on global commercial leadership and operational excellence. Role overview This role defines and drives the segment strateg…

Join Bolt Food’s dynamic Merchant Operations team as a Global Merchant Operations Manager. In this pivotal role, you will spearhead performance enhancements across our European and African markets by fostering collaboration with both local and headquarters teams to achieve delivery targets.As part of a fast-paced and ever-evolving environment, you will be instrumental in shaping the Merchant Operations function, driving strategic initiatives that optimize efficiency and enhance service quality. We seek a proactive, data-oriented individual with a structured approach to problem-solving, exceptional attention to detail, and strong prioritization skills to manage diverse projects and stakeholders effectively.

Join our Global Operations Talent Acquisition team and be pivotal in sourcing exceptional talent for Bolt's worldwide operations. In this vital role, you will lead efforts to build teams that drive our business's scalability and operational effectiveness across the globe. This is your chance to operate at the organization’s core, collaborating with leaders from various functions to attract, evaluate, and onboard the individuals who propel Bolt forward.About UsWith over 200 million customers in more than 50 countries, Bolt has established itself as one of the fastest-growing tech firms in Europe and Africa, driven by our dedicated teams. We strive to foster an inclusive culture where everyone feels welcome, irrespective of race, color, religion, gender identity, sexual orientation, age, or disability. Our mission is to reshape cities for people, not cars, and we need your expertise to help realize this vision!About the RoleAs the Lead Recruiter for Global Operations, you will define and implement Bolt's global recruitment strategy. You will be responsible for filling senior and critical roles, enhancing recruitment processes through data-driven insights, mentoring the talent acquisition team, and ensuring a focus on productivity, efficiency, diversity, equity, and inclusion (DEI), all while delivering an outstanding candidate experience.Main Tasks and Responsibilities:Design and execute a scalable global recruitment strategy in alignment with business growth.Utilize data to track key recruitment metrics and offer strategic insights.Mentor and support the talent acquisition team to enhance their effectiveness.Focus on optimizing recruitment processes for improved efficiency and productivity.Champion diversity, equity, and inclusion initiatives throughout the hiring process.Deliver an exceptional candidate experience at every stage of recruitment.

Join Wise as the Head of Payment Operations for Global Platforms, where you will lead our payment strategy and operations across diverse markets. You will be responsible for optimizing payment processes, enhancing user experience, and ensuring compliance with regulations. Your leadership will drive innovation and efficiency in our payment systems, contributing to our mission of making international money transfers instant, easy, and affordable.

Join Our Team as a Senior Operations Specialist!We are seeking a dynamic and results-oriented Senior Operations Specialist for Rider Operations to support the expansion of Bolt’s innovative business model in Tallinn, Estonia.About UsBolt has rapidly become one of the leading tech companies in Europe and Africa, with over 200 million customers in more than 50 countries. Our success is attributed to our exceptional team members who are committed to building an inclusive environment where everyone feels valued, regardless of their background. Our mission is to transform urban spaces into people-friendly environments, and we invite you to be part of this exciting journey!About the RoleAs a Senior Operations Specialist, you will be responsible for ensuring operational excellence in rider use cases, including Airports, Scheduled Rides, Business Rides, and various Categories. Your role will involve translating business needs into effective processes and playbooks, collaborating with Local Operations and cross-functional teams, and driving significant improvements in reliability, adoption, and unit economics.Your efforts will focus on enhancing use case adoption and Gross Merchandise Value (GMV) through strategic operational initiatives, while also providing valuable insights to inform Product, Growth, and Pricing strategies.Main Responsibilities:Architect the Experience: Design comprehensive rider journeys that eliminate gaps and transform risks into seamless, world-class user experiences.Write the Global Playbook: Develop and maintain the operational gold standard for high-priority categories such as Airports and Scheduled Rides.Drive Data-Led Growth: Identify and evaluate opportunities for substantial enhancements based on rigorous data analysis.

Join our dynamic Central Operations team as a Senior Program Manager, where your expertise will be pivotal in managing and scaling our Driver and Marketplace operations.At Bolt, we are proud to serve over 200 million customers across more than 50 countries, making us one of the fastest-growing tech companies in Europe and Africa. Our success is driven by our dedicated team and our commitment to inclusivity, ensuring everyone feels welcome, regardless of race, color, religion, gender identity, sexual orientation, age, or disability.We strive to create cities that prioritize people over cars, and we need your skills to help us achieve this vision!

Join Bolt as the Global Head of Operational Excellence for Rides!We are seeking a dynamic leader to spearhead the operational strategies that govern our Rides division. In this pivotal role, you will design and implement systems, standards, and automation processes that enhance the efficiency and reliability of our driver, fleet, and market operations. Your expertise will enable Bolt to expand seamlessly while minimizing complexity and costs. If you thrive on transforming strategic visions into practical, scalable solutions, this is the perfect opportunity for you!About Us:Bolt is one of the fastest-growing tech companies in Europe and Africa, boasting over 200 million users across more than 50 countries. Our success is driven by our incredible team, and we are committed to fostering an inclusive environment where everyone feels welcome, regardless of their background.Our mission is to create urban spaces designed for people, not cars. We invite you to join us in making this vision a reality!Role Overview:As the Head of Operations Excellence, you will be tasked with establishing and scaling industry-leading operational standards throughout Bolt’s Rides business. You will be the architect of our operational systems, defining work procedures, performance metrics, and strategies to streamline processes as we enter new markets.Your role will involve translating multi-year strategic goals into actionable operational programs encompassing drivers, vehicles, and fleets. Collaborating closely with departments such as Product, Engineering, Growth Analytics, Finance, and Local Operations, you will drive significant enhancements in automation, cost-effectiveness, and overall execution quality within our core operational frameworks.Additionally, you will lead and mentor a high-performing Operations Excellence team, establish rigorous planning and governance standards within Central Operations, and ensure that global benchmarks are converted into precise, actionable guidelines for our local teams.

Join Bolt as the Global Head of Enterprise Sales & Account Management, where you will spearhead our global enterprise strategy for national and international chains. Your role will involve leading our most strategic merchant partnerships across 17 countries, cultivating a substantial portfolio of key accounts to enhance long-term commercial value for Bolt Food & Delivery. Collaborate with the Bolt Delivery Global Commercial team and serve as the senior commercial partner for our largest brands, including both global groups and national chains, to drive sustainable growth and profitability.Are you prepared to forge category-defining partnerships and redefine the future of Bolt Food & Delivery on a global scale? If so, we want you on our team!

Bolt is looking for a Store Operations Manager to drive operational excellence for Grocery and Retail merchants in Tallinn, Estonia. This position focuses on improving consistency and quality across store operations to deliver a smooth customer experience. Role overview This role centers on standardizing how stores operate on the Bolt platform. Key areas include managing store hours, preparing for holidays, supporting customers, and refining refund processes. The Store Operations Manager will play a central role in shaping clear guidelines and developing scalable Standard Operating Procedures (SOPs) to address recurring challenges. What you will do Lead initiatives to ensure high-quality execution across Grocery and Retail merchants. Standardize operational practices, including store hours and holiday readiness. Enhance customer support and streamline refund processes. Create and implement SOPs to solve common operational issues and improve performance. Requirements Experience in store operations, grocery, or retail management. Strong ability to develop and standardize processes. Focus on delivering a seamless customer experience.

Bolt is looking for a Senior Recruiter to join the Operations Talent Acquisition team in Tallinn, Estonia. This position plays a key part in hiring for local operations across more than 50 countries, including regions in the Americas, Europe, Africa, and Asia. Role overview The Senior Recruiter partners closely with leaders from various regions to attract, assess, and secure talent essential for Bolt’s local teams. The work supports seamless operations and helps drive company growth in diverse markets. What you will do Independently manage end-to-end hiring processes for local operations roles Build and maintain strong talent pipelines for multiple countries Collaborate with stakeholders to understand hiring needs and deliver effective solutions Apply a data-driven mindset to recruitment activities and continuously seek improvements Requirements Experience managing recruitment for operations or similar functions Ability to work autonomously and handle multiple hiring processes simultaneously Strong collaboration skills with leaders and stakeholders from different regions Comfort using data to guide decisions and improve outcomes

Bolt is looking for an Associate Manager, Marketplace Operations, based in Tallinn, Estonia. This position focuses on managing Courier Delivery Time (CDT) for Bolt Food across more than 16 markets in Europe and Africa. Role overview The Associate Manager will blend hands-on data analysis with daily coordination among teams. Expect to work directly with SQL to explore data, identify trends, and uncover what drives performance in delivery times. Collaboration Success in this role depends on partnering with local, central, and product teams. By sharing insights and working together, you will help shape and implement changes that improve courier delivery efficiency. Key responsibilities Analyze operational data using SQL Identify factors affecting Courier Delivery Time Work with multiple teams to roll out improvements across Bolt Food’s markets

We are seeking a highly skilled Senior Product Operations Specialist to join our dynamic Commerce team. In this pivotal role, you will be instrumental in expanding our Billing operations across 50 countries and beyond.At Bolt, we pride ourselves on being one of the fastest-growing tech companies in Europe and Africa, serving over 200 million users. Our success is driven by our dedicated team, and we aim to cultivate an inclusive environment where diversity is celebrated.Join us in our mission to transform urban living and make cities more people-friendly rather than car-centric.Key Responsibilities:Troubleshoot and resolve transactional and invoicing issues, leveraging data to uncover root causes and prevent future occurrences.Monitor KPIs and assess billing system health, proactively identifying anomalies and trends before they escalate into significant problems.Utilize SQL and data analysis tools to build business cases that inform operational and product strategies.

Role Overview Wise is looking for a Banking Operations Manager in Tallinn. This role leads a team dedicated to improving banking operations, with a strong focus on customer experience and regulatory compliance. What You Will Do Guide and support a team responsible for day-to-day banking operations. Work to streamline processes that impact both efficiency and customer satisfaction. Oversee risk management within banking operations and ensure compliance with relevant regulations. Contribute to the development and growth of Wise’s financial products and services.

Bolt Technology OÜ is looking for a Strategy and Operations Manager to join the Autonomous Driving team in Tallinn, Estonia. This position plays a central part in driving strategic and operational efforts within one of Bolt’s most ambitious programs. Role overview The Strategy and Operations Manager will support key decision-making, financial planning, and project management for the autonomous mobility program. This role involves working with teams across the company to help move Bolt’s vision for autonomous mobility forward. What you will do Lead strategic and operational initiatives for the Autonomous Driving team Participate in financial planning and analysis Manage cross-functional projects to support program goals Contribute to important decisions shaping the future of autonomous mobility About Bolt Bolt serves over 200 million customers in more than 50 countries. The company is committed to building people-friendly cities and values an inclusive workplace where everyone is respected and supported.

Join our dynamic team at b2spin as a Senior Security Operations Center (SOC) Analyst. In this pivotal role, you will be responsible for monitoring, detecting, and responding to security incidents in real-time. Your expertise will help safeguard our organization against cyber threats while ensuring compliance with industry standards.You will work collaboratively with various teams to enhance our security posture and improve incident response processes. This is an exciting opportunity for a seasoned professional looking to make a significant impact in a fast-paced environment.

Role Overview Wise is looking for an Engineering Lead to join the Global Currencies team in Tallinn. This role focuses on guiding technical projects that help make international money transfers simpler and more affordable. What You Will Do Lead and support a team of engineers working on currency-related features and improvements Mentor team members, helping them grow their technical and problem-solving skills Shape the direction of projects that impact how people move money across borders Impact Your leadership will help Wise deliver reliable, low-cost global payments by building and refining products that serve customers worldwide.

Join Glia as a People Operations Specialist!At Glia, we are at the forefront of revolutionizing customer service for banks and credit unions. Our innovative platform merges AI and human interaction seamlessly through our unique ChannelLess® Architecture. With our commitment to AI for All™, we empower organizations to enhance efficiency without sacrificing the customer experience.As a recognized leader with a valuation exceeding $1 billion and a proud member of Deloitte's Technology Fast 500™ for five consecutive years, Glia serves over 700 financial institutions while maintaining an impressive 72 NPS. We are also honored to be certified as a Great Place to Work, boasting an outstanding 98% employee satisfaction rate.Your RoleWe are expanding our Glia family and seeking a proactive and experienced People Operations Specialist to enhance our global employee experience. If you are passionate about fostering a vibrant workplace culture and helping teams thrive, we want to connect with you.In this role, you will be responsible for optimizing and scaling our global processes, ensuring an exceptional employee experience and reinforcing Glia’s core values throughout the employee lifecycle.Key ResponsibilitiesGlobal Lifecycle Management: Lead the operational execution of significant employee milestones, such as onboarding, promotions, internal relocations, and offboarding on a global scale.Immigration & Mobility: Assist our employees with visa and immigration processes, ensuring Glianeers can work where they are most needed with ease.EOR Management: Serve as the primary liaison for our Employer of Record (EOR) partners in Europe.Global Onboarding: Collaborate with the wider People team to manage the end-to-end onboarding experience, ensuring every new hire—whether remote or in-office—starts their journey seamlessly and memorably.Global Events & Engagement: Spearhead the planning of global events, team-building retreats, and internal celebrations that strengthen connections within our distributed workforce.Workspace Strategy: Oversee the operations of our physical offices (including those in Estonia and Europe) and remote support for our North American offices, ensuring all locations are safe, optimized, and consistently embody Glia’s global culture and standards.

Wise is hiring a Senior Lead in Financial Crime Operations for the Tallinn office. This position focuses on leading efforts to detect and prevent financial crime, while maintaining compliance with regulatory standards. Role overview The Senior Lead will shape operational strategies and improve systems for monitoring and risk assessment. The work involves collaborating with teams across the company to strengthen Wise’s financial crime prevention measures. Key responsibilities Guide initiatives to identify and address financial crime risks Ensure operational processes meet compliance requirements Work with cross-functional groups to design and implement solutions Enhance monitoring systems and risk assessment tools Collaboration This role works closely with colleagues from different departments to drive improvements and deliver effective results in financial crime operations.

Bolt is looking for a Sales Operations Manager to support the Grocery & Retail division in Tallinn, Estonia. This position focuses on shaping and improving the sales operational model, working directly with sales teams and regional managers to build a structured, data-driven approach that supports long-term growth. Role overview This role centers on defining, scaling, and optimizing sales operations. The Sales Operations Manager will help establish processes and frameworks that enable the sales organization to perform at its best. Collaboration with both sales teams and regional leaders is essential to ensure alignment and efficiency. What you will do Develop and refine sales operations strategies for the Grocery & Retail division Work closely with sales teams and regional managers to implement structured, data-driven processes Support the division’s growth by optimizing operational models Workplace culture Bolt values diversity and encourages an inclusive environment. The company’s mission is to make cities more accessible for people, supporting a workplace where everyone’s background and perspective are respected.

Bolt is looking for a Catalog Operations Manager for Grocery & Retail to lead efforts in improving catalog quality for merchants on Bolt Food. Based in Tallinn, this role focuses on making sure that product listings reflect what is truly available in stores. Role overview This position centers on maintaining accurate SKUs, improving how products are found on the platform, and raising the overall quality of menus. The Catalog Operations Manager will work to ensure that customers see reliable, up-to-date information when browsing grocery and retail offerings. Key responsibilities Oversee catalog operations for Grocery & Retail merchants Drive improvements in SKU accuracy and product discoverability Uphold high standards for menu and product data quality Location This role is based in Tallinn, Estonia.