Senior Program Manager, Driver & Marketplace Operations

Join our dynamic Central Operations team as a Senior Program Manager, where your expertise will be pivotal in managing and scaling our Driver and Marketplace operations.At Bolt, we are proud to serve over 200 million customers across more than 50 countries, making us one of the fastest-growing tech companies in Europe and Africa. Our success is driven by our…

Bolt is looking for an Associate Manager, Marketplace Operations, based in Tallinn, Estonia. This position focuses on managing Courier Delivery Time (CDT) for Bolt Food across more than 16 markets in Europe and Africa. Role overview The Associate Manager will blend hands-on data analysis with daily coordination among teams. Expect to work directly with SQL to explore data, identify trends, and uncover what drives performance in delivery times. Collaboration Success in this role depends on partnering with local, central, and product teams. By sharing insights and working together, you will help shape and implement changes that improve courier delivery efficiency. Key responsibilities Analyze operational data using SQL Identify factors affecting Courier Delivery Time Work with multiple teams to roll out improvements across Bolt Food’s markets

We are on the lookout for a skilled Senior Program Manager to spearhead initiatives within our Driver Growth sector, focusing on new driver retention.As a key player in our team, you will oversee program execution, leveraging your expertise to foster cross-functional collaboration and lead a talented program team towards achieving strategic objectives.Your role will involve designing and managing comprehensive program plans, mitigating risks, adapting to evolving circumstances, and ensuring that measurable outcomes are achieved.

Are you ready to make a global impact? We are seeking a highly skilled Senior Product Manager to join the Delivery Product organization at Bolt. In this pivotal role, you will spearhead the development and execution of our product vision, strategy, and roadmap at a domain level, ensuring that we deliver innovative solutions that cater to the needs of both our users and the business.Every week, millions of customers utilize our app to explore and order from an extensive selection of restaurants. Our courier partners fulfill orders across diverse cities and environments. Our mission is to create a robust platform that addresses the needs of customers, couriers, and restaurants, while facilitating efficient and reliable order delivery on a large scale.In this role, you will be responsible for balancing the interests of all marketplace stakeholders, making informed trade-offs guided by data, contextual understanding, and business priorities.

Bolt is looking for a Senior Program Manager to join the Commerce Operations team in Tallinn, Estonia. This position focuses on leading large-scale, cross-functional programs that strengthen Bolt’s internal monetization platform. Role overview The Senior Program Manager will coordinate projects that span multiple disciplines and teams, including Billing, Payments, Identity & Risk, and Revenue Assurance. These efforts support Bolt’s operations in more than 50 markets. The Commerce platform processes billions of transactions each year and powers six business areas: Rides, Food Delivery, Grocery, Rentals, Scooters, and Bolt Business. Key responsibilities Drive the execution of complex programs that improve the monetization platform’s scalability and compliance. Collaborate with teams across different functions and regions. Serve as a main point of contact between the Commerce platform and external partners, such as payment processors, fiscal authorities, regulators, and strategic vendors. Support sustainable growth by ensuring robust monetization capabilities. Who will thrive in this role This role suits someone comfortable managing complex programs at scale and working with both internal and external stakeholders across various markets and business lines.

We are seeking a talented and experienced Program Manager to join our dynamic Central Operations team at Bolt.As a key player in our organization, you will oversee the execution of our Scheduled Rides (SR) programs, driving towards success through collaboration and strategic leadership.Your responsibilities will include developing and managing comprehensive program plans, mitigating risks, and adapting to evolving circumstances to ensure we achieve measurable results.

Bolt is looking for a Senior Global Operations Manager to guide the Mid Market or Enterprise segment within Bolt Food across multiple markets. This position is based in Tallinn, Estonia and sits within the Merchant organization, focusing on global commercial leadership and operational excellence. Role overview This role defines and drives the segment strategy for Bolt Food’s Mid Market or Enterprise merchants. Responsibilities include setting performance targets, establishing commercial guidelines, and implementing improvements to support scalability across regions. The position oversees commercial benchmarks for top merchants and ensures that Account Management teams in each region use a consistent, data-driven approach. Key impact Lead commercial strategy for a segment representing approximately EUR 400M in annual GMV Influence revenue growth, investment decisions, and long-term profitability across Europe and Africa Shape the operational framework for regional teams, supporting commercial success at scale About Bolt Bolt serves over 200 million customers in more than 50 countries, making it one of the fastest-growing technology companies in Europe and Africa. The company values diversity and aims to create urban spaces that are more people-friendly. Team members work in an inclusive environment built on collaboration and shared goals.

Join our dynamic Central Operations team as a Program Manager specializing in Operational Efficiency. At Bolt, we are on a mission to optimize our ride-hailing services and enhance the experience of our partner drivers.With more than 200 million customers across over 50 countries, Bolt is recognized as one of the fastest-growing technology companies in Europe and Africa. Our success is driven by our dedicated team members who are passionate about creating an inclusive environment for all.We strive to make cities more livable by prioritizing people over cars, and we invite you to contribute to this important mission!

We are on the lookout for a seasoned Economist to revolutionize our approach to measuring value within Bolt's essential two-sided marketplaces. You'll tackle intricate challenges such as network effects to enhance pricing, matching, and commissions. This role entails complete ownership of marketplace experimentation, where you will ensure robust test design and lead R&D initiatives to craft innovative methods for aligning objectives and quantifying long-term impacts.As part of a rapidly expanding tech company with over 200 million users across more than 50 countries, your contributions will be pivotal in shaping our mission of creating people-centric cities rather than car-centric ones.

Bolt Technology OÜ is hiring a Principal Program Manager to lead AI-driven projects within Rides Central Operations in Tallinn, Estonia. This position calls for a proactive builder-operator who takes ownership of both strategy and execution. Role overview This is not a conventional program management role. The Principal Program Manager will design, implement, and launch a range of AI solutions, including tools, agents, dashboards, and decision-making systems. The work spans from initial concept through to deployment and ongoing governance. Key responsibilities Personally design and deliver AI-powered products and systems for Rides Central Operations Drive prioritization of initiatives and manage rollout plans Promote adoption and ensure effective use of new AI solutions Oversee governance to maintain quality and compliance across projects What sets this role apart Beyond managing programs, this position requires hands-on involvement in building and launching AI capabilities. The Principal Program Manager will be central to shaping and scaling AI adoption within Bolt’s ride operations.

Join Our Team as a Senior Operations Specialist!We are seeking a dynamic and results-oriented Senior Operations Specialist for Rider Operations to support the expansion of Bolt’s innovative business model in Tallinn, Estonia.About UsBolt has rapidly become one of the leading tech companies in Europe and Africa, with over 200 million customers in more than 50 countries. Our success is attributed to our exceptional team members who are committed to building an inclusive environment where everyone feels valued, regardless of their background. Our mission is to transform urban spaces into people-friendly environments, and we invite you to be part of this exciting journey!About the RoleAs a Senior Operations Specialist, you will be responsible for ensuring operational excellence in rider use cases, including Airports, Scheduled Rides, Business Rides, and various Categories. Your role will involve translating business needs into effective processes and playbooks, collaborating with Local Operations and cross-functional teams, and driving significant improvements in reliability, adoption, and unit economics.Your efforts will focus on enhancing use case adoption and Gross Merchandise Value (GMV) through strategic operational initiatives, while also providing valuable insights to inform Product, Growth, and Pricing strategies.Main Responsibilities:Architect the Experience: Design comprehensive rider journeys that eliminate gaps and transform risks into seamless, world-class user experiences.Write the Global Playbook: Develop and maintain the operational gold standard for high-priority categories such as Airports and Scheduled Rides.Drive Data-Led Growth: Identify and evaluate opportunities for substantial enhancements based on rigorous data analysis.

Bolt Technology OÜ is looking for a Governmental Engagement and Policy Programs Manager to join the Global Public Policy & Regulatory team in Tallinn, Estonia. Role overview This position partners with the VP and Leadership Team to strengthen Bolt’s approach to programme management. The focus is on improving operational processes, supporting knowledge-sharing, and ensuring alignment across global, EU, and local policy efforts. What you will do Oversee projects that advance Bolt’s governmental engagement and cooperation initiatives. Support funding activities by managing key policy programs and initiatives. Lead the rollout of AI-driven tools designed to improve team performance and deliver actionable insights. Who thrives here This role suits someone skilled at turning complex strategic goals into clear, effective processes. Experience in policy program management and a strong ability to coordinate across multiple teams and regions will help drive success in this position.

Bolt is looking for a Store Operations Manager to drive operational excellence for Grocery and Retail merchants in Tallinn, Estonia. This position focuses on improving consistency and quality across store operations to deliver a smooth customer experience. Role overview This role centers on standardizing how stores operate on the Bolt platform. Key areas include managing store hours, preparing for holidays, supporting customers, and refining refund processes. The Store Operations Manager will play a central role in shaping clear guidelines and developing scalable Standard Operating Procedures (SOPs) to address recurring challenges. What you will do Lead initiatives to ensure high-quality execution across Grocery and Retail merchants. Standardize operational practices, including store hours and holiday readiness. Enhance customer support and streamline refund processes. Create and implement SOPs to solve common operational issues and improve performance. Requirements Experience in store operations, grocery, or retail management. Strong ability to develop and standardize processes. Focus on delivering a seamless customer experience.

Join Bolt Food’s dynamic Merchant Operations team as a Global Merchant Operations Manager. In this pivotal role, you will spearhead performance enhancements across our European and African markets by fostering collaboration with both local and headquarters teams to achieve delivery targets.As part of a fast-paced and ever-evolving environment, you will be instrumental in shaping the Merchant Operations function, driving strategic initiatives that optimize efficiency and enhance service quality. We seek a proactive, data-oriented individual with a structured approach to problem-solving, exceptional attention to detail, and strong prioritization skills to manage diverse projects and stakeholders effectively.

Bolt is looking for a Senior Recruiter to join the Operations Talent Acquisition team in Tallinn, Estonia. This position plays a key part in hiring for local operations across more than 50 countries, including regions in the Americas, Europe, Africa, and Asia. Role overview The Senior Recruiter partners closely with leaders from various regions to attract, assess, and secure talent essential for Bolt’s local teams. The work supports seamless operations and helps drive company growth in diverse markets. What you will do Independently manage end-to-end hiring processes for local operations roles Build and maintain strong talent pipelines for multiple countries Collaborate with stakeholders to understand hiring needs and deliver effective solutions Apply a data-driven mindset to recruitment activities and continuously seek improvements Requirements Experience managing recruitment for operations or similar functions Ability to work autonomously and handle multiple hiring processes simultaneously Strong collaboration skills with leaders and stakeholders from different regions Comfort using data to guide decisions and improve outcomes

We are seeking a highly skilled Senior Product Operations Specialist to join our dynamic Commerce team. In this pivotal role, you will be instrumental in expanding our Billing operations across 50 countries and beyond.At Bolt, we pride ourselves on being one of the fastest-growing tech companies in Europe and Africa, serving over 200 million users. Our success is driven by our dedicated team, and we aim to cultivate an inclusive environment where diversity is celebrated.Join us in our mission to transform urban living and make cities more people-friendly rather than car-centric.Key Responsibilities:Troubleshoot and resolve transactional and invoicing issues, leveraging data to uncover root causes and prevent future occurrences.Monitor KPIs and assess billing system health, proactively identifying anomalies and trends before they escalate into significant problems.Utilize SQL and data analysis tools to build business cases that inform operational and product strategies.

Role Overview Wise is looking for a Banking Operations Manager in Tallinn. This role leads a team dedicated to improving banking operations, with a strong focus on customer experience and regulatory compliance. What You Will Do Guide and support a team responsible for day-to-day banking operations. Work to streamline processes that impact both efficiency and customer satisfaction. Oversee risk management within banking operations and ensure compliance with relevant regulations. Contribute to the development and growth of Wise’s financial products and services.

Bolt Technology OÜ is looking for a Strategy and Operations Manager to join the Autonomous Driving team in Tallinn, Estonia. This position plays a central part in driving strategic and operational efforts within one of Bolt’s most ambitious programs. Role overview The Strategy and Operations Manager will support key decision-making, financial planning, and project management for the autonomous mobility program. This role involves working with teams across the company to help move Bolt’s vision for autonomous mobility forward. What you will do Lead strategic and operational initiatives for the Autonomous Driving team Participate in financial planning and analysis Manage cross-functional projects to support program goals Contribute to important decisions shaping the future of autonomous mobility About Bolt Bolt serves over 200 million customers in more than 50 countries. The company is committed to building people-friendly cities and values an inclusive workplace where everyone is respected and supported.

Join our dynamic team at Bolt as a Senior Product Designer and take charge of all user experience and design initiatives within our Driver domain in the Ridehailing team. As our ride-hailing services continue to expand, achieving record performance across various markets, we are committed to delivering a top-notch experience for both drivers and riders. This is an exciting opportunity for you to play a pivotal role in shaping Bolt's evolving mobility ecosystem. Ready to make a significant impact on a global scale? Apply now!

Join our dynamic team at b2spin as a Senior Security Operations Center (SOC) Analyst. In this pivotal role, you will be responsible for monitoring, detecting, and responding to security incidents in real-time. Your expertise will help safeguard our organization against cyber threats while ensuring compliance with industry standards.You will work collaboratively with various teams to enhance our security posture and improve incident response processes. This is an exciting opportunity for a seasoned professional looking to make a significant impact in a fast-paced environment.