Store Operations Manager - Grocery & Retail

Bolt is looking for a Store Operations Manager to drive operational excellence for Grocery and Retail merchants in Tallinn, Estonia. This position focuses on improving consistency and quality across store operations to deliver a smooth customer experience. Role overview This role centers on standardizing how stores operate on the Bolt platform. Key areas inc…

Bolt is looking for a Head of Store Operations (Grocery & Retail) to drive operational excellence in Tallinn, Estonia. This role shapes the foundation of Bolt’s marketplace, focusing on building and scaling store operations as the company continues rapid growth across Europe and Africa. With a customer base of over 200 million in more than 50 countries, Bolt relies on strong operational leadership to maintain high standards and deliver on its mission to transform urban spaces. The Head of Store Operations will play a key part in this journey, ensuring both merchants and customers receive outstanding service. Role overview Develop and execute operational strategies for the grocery and retail marketplace. Lead merchant onboarding and maintain high catalog quality. Enhance customer support processes and improve order reliability. Implement global merchant enablement strategies and scalable processes. Create playbooks and governance frameworks to meet and exceed operational KPIs. What you will bring Experience crafting and executing operational strategies in a marketplace or retail setting. Ability to develop processes that support merchant excellence and customer satisfaction. Strong leadership skills to guide teams and scale operations efficiently. Bolt values an inclusive workplace and welcomes individuals from all backgrounds. This position offers the chance to make a significant impact as the company continues to expand.

Bolt is looking for a Sales Operations Manager to support the Grocery & Retail division in Tallinn, Estonia. This position focuses on shaping and improving the sales operational model, working directly with sales teams and regional managers to build a structured, data-driven approach that supports long-term growth. Role overview This role centers on defining, scaling, and optimizing sales operations. The Sales Operations Manager will help establish processes and frameworks that enable the sales organization to perform at its best. Collaboration with both sales teams and regional leaders is essential to ensure alignment and efficiency. What you will do Develop and refine sales operations strategies for the Grocery & Retail division Work closely with sales teams and regional managers to implement structured, data-driven processes Support the division’s growth by optimizing operational models Workplace culture Bolt values diversity and encourages an inclusive environment. The company’s mission is to make cities more accessible for people, supporting a workplace where everyone’s background and perspective are respected.

Bolt is looking for a Catalog Operations Manager for Grocery & Retail to lead efforts in improving catalog quality for merchants on Bolt Food. Based in Tallinn, this role focuses on making sure that product listings reflect what is truly available in stores. Role overview This position centers on maintaining accurate SKUs, improving how products are found on the platform, and raising the overall quality of menus. The Catalog Operations Manager will work to ensure that customers see reliable, up-to-date information when browsing grocery and retail offerings. Key responsibilities Oversee catalog operations for Grocery & Retail merchants Drive improvements in SKU accuracy and product discoverability Uphold high standards for menu and product data quality Location This role is based in Tallinn, Estonia.

Bolt is seeking a Stores Onboarding Manager for Grocery & Retail to guide enterprise merchants through a smooth start on our marketplace. This role is based in Tallinn, Estonia and centers on helping grocery and retail partners succeed from their first day on the platform. Role overview The Stores Onboarding Manager oversees the entire onboarding journey for new merchants. Each launch should be seamless, efficient, and delivered on schedule. The position involves refining and standardizing onboarding practices, as well as introducing new product solutions to improve the merchant experience. What you will do Manage the end-to-end onboarding process for enterprise grocery and retail merchants Ensure every merchant launch is efficient and meets timelines Develop and implement standardized onboarding practices Integrate product solutions to streamline onboarding and support merchant success Our workplace Bolt values an inclusive environment where people from all backgrounds are welcome. The company supports diversity regardless of race, color, religion, gender identity, sexual orientation, age, or disability. With a mission to create people-centric cities and a presence in over 50 countries, Bolt offers a chance to contribute to a growing technology company.

Bolt is looking for a Strategic Business Development Manager to focus on Grocery and Retail partnerships in Tallinn, Estonia. This position centers on building and growing relationships with partners across the Estonian market. Role overview This role covers the entire partner lifecycle: identifying potential partners, engaging them, activating new collaborations, and supporting ongoing performance. The position works closely with both internal teams and external stakeholders to advance Bolt’s retail strategy in Estonia. The aim is to deliver strong results for both partners and customers. Key responsibilities Identify and approach new grocery and retail partners in Estonia Manage activation and onboarding of partners Enhance partner performance through ongoing support Collaborate with internal teams to align on strategy and execution What we look for Commercial awareness and strategic thinking Strong operational skills Clear and effective communication Interest in developing new solutions in the grocery and retail sector This role offers the chance to help expand Bolt Market across Europe and Africa, contributing to the evolution of grocery and retail experiences.

Join Our Team as a Merchant Growth Manager!At Bolt, we are seeking a dynamic Merchant Growth Manager to empower our Grocery & Retail partners to achieve accelerated growth and enhanced performance on our innovative platform. This exciting position will primarily focus on driving same-store demand growth by identifying strategic levers, optimizing merchant performance, and translating insights into scalable actions.In this hands-on role, you will collaborate closely with cross-functional teams, including Leadership, Account Management, Country Operations, Commercial, Marketing, Product, and Support, to take initiatives from conception to execution. If you possess a blend of strategic insight, commercial acumen, and robust execution capabilities, we want to hear from you!

Join Bolt as a Senior Global Business Development Manager, where you will spearhead impactful international partnerships and explore new avenues for growth among enterprise-level grocers and retailers in both established and emerging markets. This role is dedicated to forging new business opportunities by identifying, structuring, and closing complex international deals that significantly enhance our Gross Merchandise Value (GMV) and facilitate extensive, multi-location rollouts.As a key player, you will manage the complete deal lifecycle from opportunity identification and strategic positioning through negotiation and contract finalization to launch. You will collaborate closely with leadership and cross-functional teams, including Commercial, Finance, Legal, Product, Operations, and Local Markets, ensuring that each partnership is primed for long-term success before transitioning it to ongoing management.This highly strategic and execution-oriented position is tailored for those who thrive in navigating ambiguity, leading sophisticated negotiations, and transforming ambitious partnerships into meaningful business outcomes.

Bolt Market is seeking a motivated Commercial Manager to lead and enhance our grocery commercial performance in Tallinn, Estonia. In this pivotal role, you'll be responsible for shaping assortment, pricing, promotions, and supplier strategies to ensure an outstanding customer experience while driving sustainable revenue and profitability.You'll collaborate closely with the Senior Commercial Manager and cross-functional teams to implement local commercial strategies aligned with our global objectives, leveraging strong commercial acumen and data-driven decision-making.

Bolt is looking for a Senior Global Operations Manager to guide the Mid Market or Enterprise segment within Bolt Food across multiple markets. This position is based in Tallinn, Estonia and sits within the Merchant organization, focusing on global commercial leadership and operational excellence. Role overview This role defines and drives the segment strategy for Bolt Food’s Mid Market or Enterprise merchants. Responsibilities include setting performance targets, establishing commercial guidelines, and implementing improvements to support scalability across regions. The position oversees commercial benchmarks for top merchants and ensures that Account Management teams in each region use a consistent, data-driven approach. Key impact Lead commercial strategy for a segment representing approximately EUR 400M in annual GMV Influence revenue growth, investment decisions, and long-term profitability across Europe and Africa Shape the operational framework for regional teams, supporting commercial success at scale About Bolt Bolt serves over 200 million customers in more than 50 countries, making it one of the fastest-growing technology companies in Europe and Africa. The company values diversity and aims to create urban spaces that are more people-friendly. Team members work in an inclusive environment built on collaboration and shared goals.

Join Bolt Food’s dynamic Merchant Operations team as a Global Merchant Operations Manager. In this pivotal role, you will spearhead performance enhancements across our European and African markets by fostering collaboration with both local and headquarters teams to achieve delivery targets.As part of a fast-paced and ever-evolving environment, you will be instrumental in shaping the Merchant Operations function, driving strategic initiatives that optimize efficiency and enhance service quality. We seek a proactive, data-oriented individual with a structured approach to problem-solving, exceptional attention to detail, and strong prioritization skills to manage diverse projects and stakeholders effectively.

Bolt is looking for an Associate Manager, Marketplace Operations, based in Tallinn, Estonia. This position focuses on managing Courier Delivery Time (CDT) for Bolt Food across more than 16 markets in Europe and Africa. Role overview The Associate Manager will blend hands-on data analysis with daily coordination among teams. Expect to work directly with SQL to explore data, identify trends, and uncover what drives performance in delivery times. Collaboration Success in this role depends on partnering with local, central, and product teams. By sharing insights and working together, you will help shape and implement changes that improve courier delivery efficiency. Key responsibilities Analyze operational data using SQL Identify factors affecting Courier Delivery Time Work with multiple teams to roll out improvements across Bolt Food’s markets

Role Overview Wise is looking for a Banking Operations Manager in Tallinn. This role leads a team dedicated to improving banking operations, with a strong focus on customer experience and regulatory compliance. What You Will Do Guide and support a team responsible for day-to-day banking operations. Work to streamline processes that impact both efficiency and customer satisfaction. Oversee risk management within banking operations and ensure compliance with relevant regulations. Contribute to the development and growth of Wise’s financial products and services.

Bolt Technology OÜ is looking for a Strategy and Operations Manager to join the Autonomous Driving team in Tallinn, Estonia. This position plays a central part in driving strategic and operational efforts within one of Bolt’s most ambitious programs. Role overview The Strategy and Operations Manager will support key decision-making, financial planning, and project management for the autonomous mobility program. This role involves working with teams across the company to help move Bolt’s vision for autonomous mobility forward. What you will do Lead strategic and operational initiatives for the Autonomous Driving team Participate in financial planning and analysis Manage cross-functional projects to support program goals Contribute to important decisions shaping the future of autonomous mobility About Bolt Bolt serves over 200 million customers in more than 50 countries. The company is committed to building people-friendly cities and values an inclusive workplace where everyone is respected and supported.

Join Our Team as a Senior Operations Specialist!We are seeking a dynamic and results-oriented Senior Operations Specialist for Rider Operations to support the expansion of Bolt’s innovative business model in Tallinn, Estonia.About UsBolt has rapidly become one of the leading tech companies in Europe and Africa, with over 200 million customers in more than 50 countries. Our success is attributed to our exceptional team members who are committed to building an inclusive environment where everyone feels valued, regardless of their background. Our mission is to transform urban spaces into people-friendly environments, and we invite you to be part of this exciting journey!About the RoleAs a Senior Operations Specialist, you will be responsible for ensuring operational excellence in rider use cases, including Airports, Scheduled Rides, Business Rides, and various Categories. Your role will involve translating business needs into effective processes and playbooks, collaborating with Local Operations and cross-functional teams, and driving significant improvements in reliability, adoption, and unit economics.Your efforts will focus on enhancing use case adoption and Gross Merchandise Value (GMV) through strategic operational initiatives, while also providing valuable insights to inform Product, Growth, and Pricing strategies.Main Responsibilities:Architect the Experience: Design comprehensive rider journeys that eliminate gaps and transform risks into seamless, world-class user experiences.Write the Global Playbook: Develop and maintain the operational gold standard for high-priority categories such as Airports and Scheduled Rides.Drive Data-Led Growth: Identify and evaluate opportunities for substantial enhancements based on rigorous data analysis.

Join our dynamic Central Operations team as a Senior Program Manager, where your expertise will be pivotal in managing and scaling our Driver and Marketplace operations.At Bolt, we are proud to serve over 200 million customers across more than 50 countries, making us one of the fastest-growing tech companies in Europe and Africa. Our success is driven by our dedicated team and our commitment to inclusivity, ensuring everyone feels welcome, regardless of race, color, religion, gender identity, sexual orientation, age, or disability.We strive to create cities that prioritize people over cars, and we need your skills to help us achieve this vision!

JYSK Baltics is looking for a Sales Associate and Warehouse Operator to join the team in Tallinn. This full-time position combines customer service with hands-on warehouse tasks. Main responsibilities Assist customers in the store and provide helpful service Support daily sales activities on the shop floor Help maintain a well-organized warehouse Contribute to efficient store operations What we look for Interest in retail and customer service Willingness to work both with customers and in the warehouse Comfortable in a busy work setting This role focuses on both sales and warehouse support, offering variety in daily tasks. Candidates who enjoy helping others and keeping things running smoothly will find this position rewarding.

Wise seeks a Treasury Operations Specialist based in Tallinn. This position plays a key part in managing daily treasury activities and ensuring financial processes remain efficient. The work directly supports Wise’s mission to make money transfers clearer and more affordable for customers. Role overview The Treasury Operations Specialist keeps core financial operations on track. Collaboration with teams across Wise is central to the role, especially when it comes to improving cash management and maintaining process efficiency. What you will do Oversee the day-to-day activities of treasury operations Work with other teams to enhance cash management practices Support the upkeep of efficient financial processes

Join our dynamic Central Operations team as a Program Manager specializing in Operational Efficiency. At Bolt, we are on a mission to optimize our ride-hailing services and enhance the experience of our partner drivers.With more than 200 million customers across over 50 countries, Bolt is recognized as one of the fastest-growing technology companies in Europe and Africa. Our success is driven by our dedicated team members who are passionate about creating an inclusive environment for all.We strive to make cities more livable by prioritizing people over cars, and we invite you to contribute to this important mission!

Join Wise as the Head of Payment Operations Risk & ControlsAre you ready to take on a leadership role in a fast-paced and innovative environment? As the Head of Payment Operations Risk & Controls at Wise, you will play a critical role in safeguarding our payment operations. You will lead a team dedicated to identifying, managing, and mitigating risks while ensuring compliance with regulatory standards.Your strategic vision will shape our risk management framework, collaborating with cross-functional teams to enhance our operational efficiency and security. If you are passionate about creating a robust operational ecosystem and thrive in a dynamic environment, we want to hear from you!