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Join our vibrant team at Tatu City as a Training and Development Specialist, where you will play a crucial role in empowering our workforce. Your expertise will be integral in designing, executing, and assessing impactful training initiatives that elevate our employees' skills and knowledge.
Key Responsibilities:
Facilitate comprehensive onboarding programs for new hires, spanning up to 12 weeks.
Deliver continuous training on service, product offerings, and company policies.
Craft and implement tailored training solutions to meet the unique needs of various departments and teams.
Lead engaging training sessions, workshops, and seminars, both in-person and online.
Identify training requirements through surveys, interviews, and consultations with management.
Evaluate training effectiveness, making necessary adjustments for improvement.
Collaborate with subject matter experts to ensure content accuracy and relevance.
Maintain detailed training records and monitor employee progress.
Provide coaching and developmental support to employees to foster their professional growth.
Engage with supervisors to identify and seize coaching opportunities.
Support the sales team in enhancing performance through targeted coaching and training, analyzing KPI reports for insights.
Join our vibrant team at Tatu City as a Training and Development Specialist, where you will play a crucial role in empowering our workforce. Your expertise will be integral in designing, executing, and assessing impactful training initiatives that elevate our employees' skills and knowledge.Key Responsibilities: Facilitate comprehensive onboarding programs f…
Rendeavour is set to establish a cutting-edge Business Process Outsourcing (BPO) division with ambitious growth plans. Our mission is to provide top-tier outsourcing solutions that enhance efficiency, foster innovation, and deliver outstanding customer experiences.As a key player in our BPO launch initiative, the Trainer will be instrumental in developing the skills and culture of our telesales team. This role requires a forward-thinking training professional capable of designing and executing impactful learning experiences that cater to the unique dynamics of the regional market.Key Responsibilities:Create, implement, and deliver in-depth training programs for telesales agents, encompassing onboarding, product knowledge, sales techniques, CRM utilization, and compliance standards.Tailor training materials to reflect regional market characteristics, customer behaviors, and cultural aspects.Lead interactive training sessions in various formats, including classroom, virtual, and on-the-job training.Conduct ongoing training needs assessments and skills gap analyses across regions to guide continuous learning efforts.Work collaboratively with operations, quality assurance, HR, and senior leadership to align training objectives with overarching business goals.Evaluate training effectiveness using assessments, participant feedback, performance metrics, and return on investment analyses.Provide coaching and mentorship to both new and existing telesales agents to enhance performance and support professional growth.Keep training materials and documentation current in accordance with the evolving business landscape, market trends, and compliance requirements.Assist in the implementation and enhancement of learning management systems (LMS) and digital learning tools.Develop and execute a scalable training strategy that supports the BPO’s business objectives and regional growth plans.Design standardized training modules adaptable to various regions while ensuring consistent quality and outcomes.Deliver leadership and management development programs for team leads and supervisors in the telesales arena.Encourage a high-performance, customer-focused culture through innovative training and engagement initiatives.Oversee the selection and integration of e-learning, microlearning, and blended learning methodologies.Set quality standards for training delivery and perform audits to ensure training excellence.Stay informed about industry trends, new technologies, and shifting customer expectations to keep training programs relevant and effective.Test new training methodologies and tools to improve learner engagement and retention.Organize regular refresher training sessions tailored to specific program types like onboarding and product knowledge to ensure ongoing performance enhancement.
The Procurement Specialist - China will play a pivotal role in overseeing the sourcing, procurement, and supply chain operations from China to Rendeavour’s various projects across Africa. This position will involve identifying and negotiating with trustworthy suppliers in China, ensuring quality assurance, managing logistics and export procedures, and guaranteeing the timely delivery of goods in line with project needs, cost-effectiveness, and adherence to Rendeavour’s standards.Key ResponsibilitiesSourcing & Supplier Management Identify, prequalify, and manage a network of dependable suppliers and manufacturers in China. Lead negotiations to obtain competitive pricing, favorable terms, and high-quality standards. Conduct factory visits, supplier audits, and due diligence to ensure compliance with quality and ethical practices. Establish long-term supplier relationships to support the scalability of Rendeavour’s operations across Africa. Procurement & Contracting Oversee the end-to-end procurement process for goods including construction materials, equipment, tools, IT, marketing items, and other operational necessities. Prepare and issue Requests for Quotations (RFQs), evaluate proposals, and draft supplier contracts. Track orders from placement to shipment, ensuring compliance with agreed terms and timelines. Maintain precise procurement records for audit and reporting purposes. Logistics & Export Coordination Manage shipping, customs clearance, and logistics for goods shipped from China to various destinations in Africa. Collaborate with freight forwarders, shipping agents, and customs brokers to ensure cost-effective and timely deliveries. Monitor Incoterms (FOB, CIF, EXW, etc.) and ensure proper documentation for exports. Proactively manage risks such as delays, quality concerns, or regulatory compliance issues. Collaboration & Stakeholder Engagement Work closely with Rendeavour’s Africa procurement teams to align sourcing from China with project demand forecasts. Provide updates on order statuses, market trends, and supplier performance to the Group Head of Procurement. Assist the Finance department with documentation needed for payments and reconciliations. Engage with project, construction, marketing, and farm teams to anticipate demand. Governance & Compliance Ensure adherence to Rendeavour’s procurement policies, procedures, and ethical standards. Comply with international trade regulations, export laws, and customs requirements. Promote sustainability, ethical sourcing, and ESG compliance within the China supply chain.
Join our dynamic team at Tatu City as an IT Support Specialist, where you will play a pivotal role in ensuring the seamless operation of our Call Center. As the primary contact for technical support, your expertise will help maintain our IT infrastructure effectively and efficiently.In this essential position, you will offer technical assistance to users and business teams through various channels, including phone support, in-person interactions, and on-site troubleshooting. Your knowledge of end-user support, telecommunications systems, and IT infrastructure will be vital for our success. Key Responsibilities:Serve as the first point of contact for all IT-related inquiries and issues from staff members.Install, diagnose, and resolve hardware, software, and network connectivity issues.Monitor and maintain endpoints by assessing performance, analyzing logs, and troubleshooting issues.Identify potential risks and technical challenges, proposing effective mitigation strategies.Ensure compliance of the Call Center’s IT environment with company security protocols.Investigate and resolve escalated support requests from end-users.Support IT components including networking, telecommunications, and security services.Follow operational, configuration, and other policy guidelines as directed.Document all user queries, issues, and solutions as per troubleshooting protocols.Provide global support, collaborating with team members across different time zones to ensure continuous service for Global IT Operations.
As a Customer Service Specialist at Tatucity, you will play a crucial role in providing exceptional service to our guests within a dynamic call center environment. Your primary responsibility will be to ensure a seamless experience for our customers by addressing their inquiries and resolving issues efficiently.Key Responsibilities:Manage incoming service calls from guests and potential customers.Assess caller requirements and offer solutions to ensure maximum customer satisfaction.Conduct outbound calls to provide further information and support as needed.Assist callers with technical inquiries, payment processing, itinerary questions, and other booking-related requests.Meet individual service quality targets and comply with call center metrics to enhance customer satisfaction; maintain accurate customer records using CRM software.Deliver prompt and proactive responses to customer inquiries and requests.
Oversee and direct urban development in Tatu City by evaluating architectural and development proposals.Ensure adherence to zoning laws, planning regulations, building codes, and city standards.Align projects with the city’s vision for sustainable, inclusive, and high-quality urban living.Assess building plans and applications for compliance with planning acts, building codes, setbacks, parking regulations, fire safety, ventilation standards, and other essential parameters.Contribute to the development and revision of design guidelines.Conduct site inspections during construction and before occupancy to ensure compliance.Prepare technical reports for developers and property owners seeking statutory approvals.Collaborate with internal teams, developers, consultants, and regulators to streamline application processes and uphold standards.Support DCC design reviews and provide architectural insights for DCC or city projects.Manage escalations regarding non-compliance or deviations with structured documentation and communication.Engage in technical workshops, DCC pre-submission meetings, and stakeholder forums.Evaluate innovative or modern proposals for their contextual fit within planning regulations.Stay abreast of building codes, urban design practices, green architecture, and master plans.Lead and mentor junior team members while coordinating compliance efforts across various departments.
Join our dynamic team at Tatu City as a Workforce Management Real-Time Specialist, where you will play a critical role in supporting our Call Center operations. In this pivotal position, you will monitor real-time performance metrics, ensure adherence to schedules, and optimize staffing levels to uphold exceptional service standards across all communication channels. This role demands robust analytical capabilities, meticulous attention to detail, and the agility to respond effectively within a fast-paced environment.Responsibilities Continuously monitor Contact Center queues, agent performance, and daily staffing levels. Ensure real-time schedule adherence and proactively resolve any emerging issues. Manage contact center shrinkage and compile detailed reports on schedule compliance. Provide daily performance reports to management regarding workforce effectiveness. Process schedule change requests and offer informed recommendations based on current staffing needs. Administer user and group roles to enhance contact center efficiency. Maintain comprehensive records of attendance incidents and analyze trends for improvement. Document workforce management procedures, implementation strategies, and operational guidelines. Collaborate with the WFM and operations teams, providing real-time insights and making necessary intraday adjustments. Execute additional tasks as needed to support overall operational success. Requirements Bachelor’s degree or Associate (AA) degree from an accredited institution. A minimum of 3 years of experience in workforce management within a large contact center environment. Previous experience with Workforce Management platforms, particularly Genesys PureCloud, is highly desirable. Proficient in Microsoft Office Suite (Outlook, Excel, Teams, Word, PowerPoint). Ability to thrive in a fast-paced, dynamic environment with shifting priorities. Exceptional attention to detail, strong analytical skills, and the capacity to manage multiple tasks effectively. Strong written and verbal communication skills. Proactive, self-motivated, and capable of working both independently and collaboratively.
The Customer Service Specialist Supervisor plays a pivotal role in driving the success of our customer support operations at Tatu City. This position involves leading, inspiring, and managing a dedicated team of customer service agents in a dynamic call center setting. The Supervisor will ensure that our services meet the highest standards of quality, efficiency, and compliance with company policies.A successful Supervisor will guarantee their team:Achieves individual and collective performance objectivesExhibits mutual respect among team members while maintaining integrityFollows established company guidelines and proceduresDelivers precise and thorough workProvides exceptional service to our customersKey Responsibilities: Guide, motivate, and oversee a team of service agentsEvaluate call metrics, handling statistics, survey results, quality assurance, and agent productivityManage attendance, absences, and turnover in accordance with company standardsComplete administrative tasks and maintain accurate records within specified timelinesIdentify and resolve performance challenges, utilizing performance improvement plans as necessaryFacilitate team meetings and discussionsFoster effective communication with management, peers, and other departmentsProvide ongoing coaching and training to cultivate a culture of learning and continuous improvementMaintain in-depth knowledge of brand offerings, policies, procedures, and relevant technologyHandle calls as required to support skill maintenance and manage peak volumes
Join our dynamic team at tatucity as a highly skilled and strategic Senior Civil Engineer, where you will play a vital role in the design and execution of extensive urban infrastructure projects. This key position demands a seasoned engineer with exceptional analytical and design expertise in city-scale infrastructure, encompassing roads, utilities, and sophisticated stormwater management systems. The successful candidate will be a proactive leader, steering projects from initial concept to site oversight and project completion. Collaboration with urban designers and landscape architects is essential to ensure the development of integrated, sustainable, and resilient urban environments. This is a unique opportunity for a distinguished engineer to significantly influence the evolution of major city projects.Infrastructure Design & Technical AnalysisLead the conceptual, preliminary, and detailed design of civil infrastructure for large-scale urban developments, including road networks (geometric and pavement design), potable water distribution, and wastewater collection systems.Conduct and oversee comprehensive hydrological and hydraulic modeling for stormwater management systems, including flood-line analyses and the design of sustainable urban drainage systems (SuDS).Prepare and approve high-quality engineering documentation, including detailed calculations, technical reports, specifications, and construction drawings, ensuring compliance with both international and local standards.Utilize advanced infrastructure modeling tools to analyze and optimize designs for efficiency, constructability, and long-term performance.Project Execution & Site SupervisionProvide expert technical oversight during the construction phase, guaranteeing that all works adhere strictly to design specifications, quality standards, and safety regulations.Conduct regular site inspections to monitor progress, identify potential issues, and offer decisive on-site solutions to technical challenges and contractor queries.Manage the review and approval of construction materials and contractor submissions to ensure they align with design requirements and quality benchmarks.Act as the primary technical liaison between the design office and construction site, ensuring effective communication and swift resolution of issues.Integrated Design & Stakeholder CoordinationMandatory: Collaborate closely and continuously with urban designers and landscape architects to ensure that infrastructure design is seamlessly integrated with the overall masterplan and public realm vision.Participate in integrated design workshops to align road corridors, utility easements, and public spaces.
Position OverviewThe Project Manager plays a pivotal role in overseeing various projects during the entire development lifecycle at Tatu City, from site identification in the master plan to the successful delivery of infrastructure for both Tatu City and third-party real estate developments. This involves adept management of budgets and timelines, collaborating with service providers when necessary, and executing development activities to meet these goals and facilitate seamless handover.Key Responsibilities Ensure projects are completed on time and within the allocated budget. Design and implement an effective control organization for all projects to meet objectives while adhering to contractual specifications. Provide essential information to support swift decision-making and identify any adverse trends or potential issues, enabling immediate corrective actions. Establish a project schedule and promote cost and risk awareness among all participants. Optimize the integration of scheduling, cost control, and risk management, ensuring meticulous planning and execution of every activity regarding time, budget, and scope. Maintain accurate internal and client database records along with document control systems (including logs for materials, drawings, RFIs, etc.). Collaborate with client project managers and vendors to create technical and project documentation. Conduct internal and vendor audits to verify the quality, accuracy, and completeness of required documents and database records. Design a project control system tailored to the complexity of each project. Engage with Project Managers and project control staff to determine the control philosophy and strategy. Identify and establish the necessary resources and organization (skills, manpower, tools, procedures, and communication protocols) to implement the control strategy; for complex projects, produce a “Projects Control Plan” document. Oversee the implementation of the Projects Control System post-contract award. Create the overall project breakdown structure and relevant coding system to fulfill all control requirements. Coordinate the deployment of application systems essential for the role.
Position Overview:The Real Estate Advisor plays a crucial role in driving sales for residential developments at Tatu City, Oaklands. This position involves identifying potential sales leads, organizing site visits, and engaging in fairs, presentations, and exhibitions aimed at boosting sales revenue. The advisor will also collaborate with the Head of Sales and Deputy Head of Sales to implement strategies and action plans that enhance the sales performance of the residential projects.Key Responsibilities: Communicating with buyers to provide comprehensive details about Tatu City, Oaklands products, including pricing, dimensions, and locations. Actively prospecting, originating, and closing sales within the Tatu City, Oaklands area. Acquiring an in-depth understanding of both local and international property markets to assist clients in making informed purchasing decisions. Supporting the Head of Sales and Deputy Head of Sales in organizing open days and initiatives designed to generate new leads and increase sales. Establishing strong connections with agencies and brokerage firms to facilitate the sales process. Performing administrative tasks and attending seminars/trade shows to gather market intelligence and generate sales opportunities. Assisting in hosting client presentations to expand the Tatu City, Oaklands client database. Building and maintaining relationships with clients, ensuring their property needs are understood and met. Collecting market data and intelligence on key markets in Kenya, providing quarterly reports on trends. Executing additional responsibilities as assigned by the Head of Sales or Deputy Head of Sales. Utilizing CRM (Salesforce) to document all sales activities.
Company OverviewTatu City stands as a pioneering Special Economic Zone in Kenya, developed by Rendeavour, Africa's largest new city builder. Supported by a diverse group of investors from the United States, Norway, New Zealand, and the United Kingdom, Tatu City represents one of East Africa's most ambitious construction projects, encompassing a 5,000-acre region ready for infrastructure development. It serves as a vibrant hub for businesses, residences, education, and recreational activities.In line with our commitment to community empowerment and closing the digital divide, we proudly introduce the After-School AI Program. This initiative is designed to equip students aged 14-15 from Tatu Primary School with essential front-end web development skills through immersive, hands-on learning experiences.Role OverviewThe After-School AI Program Tutor will be instrumental in delivering dynamic and practical lessons focused on front-end web development to upper primary students. This role involves nurturing digital literacy, creativity, and problem-solving abilities through interactive learning and mentorship.ResponsibilitiesDeliver structured, curriculum-aligned lessons in HTML, CSS, and JavaScript.Conduct interactive coding workshops that facilitate deeper understanding of concepts.Guide students through both individual and collaborative projects, including online portfolios and real-world simulations.Offer mentorship and support throughout project execution.Create an inclusive, creative, and collaborative learning atmosphere.Monitor attendance, track student progress, and report outcomes to the CSR Officer.Assist in the logistical coordination and resource management for sessions in collaboration with the CSR team.Contribute to program documentation, gather student feedback, and participate in end-of-program evaluations.RequirementsBachelor's degree or ongoing studies in Computer Science, IT, Education, or a related field.Previous experience in teaching or tutoring coding, particularly to adolescents or beginners.Proficient in HTML, CSS, JavaScript, and front-end frameworks like Bootstrap and jQuery.A proven track record of simplifying technical concepts for young learners.Familiarity with project-based learning methodologies.Excellent organizational, communication, and classroom management skills.A strong commitment to fostering digital inclusion and uplifting the community.
Join our vibrant team at Tatu City as a Training and Development Specialist, where you will play a crucial role in empowering our workforce. Your expertise will be integral in designing, executing, and assessing impactful training initiatives that elevate our employees' skills and knowledge.Key Responsibilities: Facilitate comprehensive onboarding programs f…
Rendeavour is set to establish a cutting-edge Business Process Outsourcing (BPO) division with ambitious growth plans. Our mission is to provide top-tier outsourcing solutions that enhance efficiency, foster innovation, and deliver outstanding customer experiences.As a key player in our BPO launch initiative, the Trainer will be instrumental in developing the skills and culture of our telesales team. This role requires a forward-thinking training professional capable of designing and executing impactful learning experiences that cater to the unique dynamics of the regional market.Key Responsibilities:Create, implement, and deliver in-depth training programs for telesales agents, encompassing onboarding, product knowledge, sales techniques, CRM utilization, and compliance standards.Tailor training materials to reflect regional market characteristics, customer behaviors, and cultural aspects.Lead interactive training sessions in various formats, including classroom, virtual, and on-the-job training.Conduct ongoing training needs assessments and skills gap analyses across regions to guide continuous learning efforts.Work collaboratively with operations, quality assurance, HR, and senior leadership to align training objectives with overarching business goals.Evaluate training effectiveness using assessments, participant feedback, performance metrics, and return on investment analyses.Provide coaching and mentorship to both new and existing telesales agents to enhance performance and support professional growth.Keep training materials and documentation current in accordance with the evolving business landscape, market trends, and compliance requirements.Assist in the implementation and enhancement of learning management systems (LMS) and digital learning tools.Develop and execute a scalable training strategy that supports the BPO’s business objectives and regional growth plans.Design standardized training modules adaptable to various regions while ensuring consistent quality and outcomes.Deliver leadership and management development programs for team leads and supervisors in the telesales arena.Encourage a high-performance, customer-focused culture through innovative training and engagement initiatives.Oversee the selection and integration of e-learning, microlearning, and blended learning methodologies.Set quality standards for training delivery and perform audits to ensure training excellence.Stay informed about industry trends, new technologies, and shifting customer expectations to keep training programs relevant and effective.Test new training methodologies and tools to improve learner engagement and retention.Organize regular refresher training sessions tailored to specific program types like onboarding and product knowledge to ensure ongoing performance enhancement.
The Procurement Specialist - China will play a pivotal role in overseeing the sourcing, procurement, and supply chain operations from China to Rendeavour’s various projects across Africa. This position will involve identifying and negotiating with trustworthy suppliers in China, ensuring quality assurance, managing logistics and export procedures, and guaranteeing the timely delivery of goods in line with project needs, cost-effectiveness, and adherence to Rendeavour’s standards.Key ResponsibilitiesSourcing & Supplier Management Identify, prequalify, and manage a network of dependable suppliers and manufacturers in China. Lead negotiations to obtain competitive pricing, favorable terms, and high-quality standards. Conduct factory visits, supplier audits, and due diligence to ensure compliance with quality and ethical practices. Establish long-term supplier relationships to support the scalability of Rendeavour’s operations across Africa. Procurement & Contracting Oversee the end-to-end procurement process for goods including construction materials, equipment, tools, IT, marketing items, and other operational necessities. Prepare and issue Requests for Quotations (RFQs), evaluate proposals, and draft supplier contracts. Track orders from placement to shipment, ensuring compliance with agreed terms and timelines. Maintain precise procurement records for audit and reporting purposes. Logistics & Export Coordination Manage shipping, customs clearance, and logistics for goods shipped from China to various destinations in Africa. Collaborate with freight forwarders, shipping agents, and customs brokers to ensure cost-effective and timely deliveries. Monitor Incoterms (FOB, CIF, EXW, etc.) and ensure proper documentation for exports. Proactively manage risks such as delays, quality concerns, or regulatory compliance issues. Collaboration & Stakeholder Engagement Work closely with Rendeavour’s Africa procurement teams to align sourcing from China with project demand forecasts. Provide updates on order statuses, market trends, and supplier performance to the Group Head of Procurement. Assist the Finance department with documentation needed for payments and reconciliations. Engage with project, construction, marketing, and farm teams to anticipate demand. Governance & Compliance Ensure adherence to Rendeavour’s procurement policies, procedures, and ethical standards. Comply with international trade regulations, export laws, and customs requirements. Promote sustainability, ethical sourcing, and ESG compliance within the China supply chain.
Join our dynamic team at Tatu City as an IT Support Specialist, where you will play a pivotal role in ensuring the seamless operation of our Call Center. As the primary contact for technical support, your expertise will help maintain our IT infrastructure effectively and efficiently.In this essential position, you will offer technical assistance to users and business teams through various channels, including phone support, in-person interactions, and on-site troubleshooting. Your knowledge of end-user support, telecommunications systems, and IT infrastructure will be vital for our success. Key Responsibilities:Serve as the first point of contact for all IT-related inquiries and issues from staff members.Install, diagnose, and resolve hardware, software, and network connectivity issues.Monitor and maintain endpoints by assessing performance, analyzing logs, and troubleshooting issues.Identify potential risks and technical challenges, proposing effective mitigation strategies.Ensure compliance of the Call Center’s IT environment with company security protocols.Investigate and resolve escalated support requests from end-users.Support IT components including networking, telecommunications, and security services.Follow operational, configuration, and other policy guidelines as directed.Document all user queries, issues, and solutions as per troubleshooting protocols.Provide global support, collaborating with team members across different time zones to ensure continuous service for Global IT Operations.
As a Customer Service Specialist at Tatucity, you will play a crucial role in providing exceptional service to our guests within a dynamic call center environment. Your primary responsibility will be to ensure a seamless experience for our customers by addressing their inquiries and resolving issues efficiently.Key Responsibilities:Manage incoming service calls from guests and potential customers.Assess caller requirements and offer solutions to ensure maximum customer satisfaction.Conduct outbound calls to provide further information and support as needed.Assist callers with technical inquiries, payment processing, itinerary questions, and other booking-related requests.Meet individual service quality targets and comply with call center metrics to enhance customer satisfaction; maintain accurate customer records using CRM software.Deliver prompt and proactive responses to customer inquiries and requests.
Oversee and direct urban development in Tatu City by evaluating architectural and development proposals.Ensure adherence to zoning laws, planning regulations, building codes, and city standards.Align projects with the city’s vision for sustainable, inclusive, and high-quality urban living.Assess building plans and applications for compliance with planning acts, building codes, setbacks, parking regulations, fire safety, ventilation standards, and other essential parameters.Contribute to the development and revision of design guidelines.Conduct site inspections during construction and before occupancy to ensure compliance.Prepare technical reports for developers and property owners seeking statutory approvals.Collaborate with internal teams, developers, consultants, and regulators to streamline application processes and uphold standards.Support DCC design reviews and provide architectural insights for DCC or city projects.Manage escalations regarding non-compliance or deviations with structured documentation and communication.Engage in technical workshops, DCC pre-submission meetings, and stakeholder forums.Evaluate innovative or modern proposals for their contextual fit within planning regulations.Stay abreast of building codes, urban design practices, green architecture, and master plans.Lead and mentor junior team members while coordinating compliance efforts across various departments.
Join our dynamic team at Tatu City as a Workforce Management Real-Time Specialist, where you will play a critical role in supporting our Call Center operations. In this pivotal position, you will monitor real-time performance metrics, ensure adherence to schedules, and optimize staffing levels to uphold exceptional service standards across all communication channels. This role demands robust analytical capabilities, meticulous attention to detail, and the agility to respond effectively within a fast-paced environment.Responsibilities Continuously monitor Contact Center queues, agent performance, and daily staffing levels. Ensure real-time schedule adherence and proactively resolve any emerging issues. Manage contact center shrinkage and compile detailed reports on schedule compliance. Provide daily performance reports to management regarding workforce effectiveness. Process schedule change requests and offer informed recommendations based on current staffing needs. Administer user and group roles to enhance contact center efficiency. Maintain comprehensive records of attendance incidents and analyze trends for improvement. Document workforce management procedures, implementation strategies, and operational guidelines. Collaborate with the WFM and operations teams, providing real-time insights and making necessary intraday adjustments. Execute additional tasks as needed to support overall operational success. Requirements Bachelor’s degree or Associate (AA) degree from an accredited institution. A minimum of 3 years of experience in workforce management within a large contact center environment. Previous experience with Workforce Management platforms, particularly Genesys PureCloud, is highly desirable. Proficient in Microsoft Office Suite (Outlook, Excel, Teams, Word, PowerPoint). Ability to thrive in a fast-paced, dynamic environment with shifting priorities. Exceptional attention to detail, strong analytical skills, and the capacity to manage multiple tasks effectively. Strong written and verbal communication skills. Proactive, self-motivated, and capable of working both independently and collaboratively.
The Customer Service Specialist Supervisor plays a pivotal role in driving the success of our customer support operations at Tatu City. This position involves leading, inspiring, and managing a dedicated team of customer service agents in a dynamic call center setting. The Supervisor will ensure that our services meet the highest standards of quality, efficiency, and compliance with company policies.A successful Supervisor will guarantee their team:Achieves individual and collective performance objectivesExhibits mutual respect among team members while maintaining integrityFollows established company guidelines and proceduresDelivers precise and thorough workProvides exceptional service to our customersKey Responsibilities: Guide, motivate, and oversee a team of service agentsEvaluate call metrics, handling statistics, survey results, quality assurance, and agent productivityManage attendance, absences, and turnover in accordance with company standardsComplete administrative tasks and maintain accurate records within specified timelinesIdentify and resolve performance challenges, utilizing performance improvement plans as necessaryFacilitate team meetings and discussionsFoster effective communication with management, peers, and other departmentsProvide ongoing coaching and training to cultivate a culture of learning and continuous improvementMaintain in-depth knowledge of brand offerings, policies, procedures, and relevant technologyHandle calls as required to support skill maintenance and manage peak volumes
Join our dynamic team at tatucity as a highly skilled and strategic Senior Civil Engineer, where you will play a vital role in the design and execution of extensive urban infrastructure projects. This key position demands a seasoned engineer with exceptional analytical and design expertise in city-scale infrastructure, encompassing roads, utilities, and sophisticated stormwater management systems. The successful candidate will be a proactive leader, steering projects from initial concept to site oversight and project completion. Collaboration with urban designers and landscape architects is essential to ensure the development of integrated, sustainable, and resilient urban environments. This is a unique opportunity for a distinguished engineer to significantly influence the evolution of major city projects.Infrastructure Design & Technical AnalysisLead the conceptual, preliminary, and detailed design of civil infrastructure for large-scale urban developments, including road networks (geometric and pavement design), potable water distribution, and wastewater collection systems.Conduct and oversee comprehensive hydrological and hydraulic modeling for stormwater management systems, including flood-line analyses and the design of sustainable urban drainage systems (SuDS).Prepare and approve high-quality engineering documentation, including detailed calculations, technical reports, specifications, and construction drawings, ensuring compliance with both international and local standards.Utilize advanced infrastructure modeling tools to analyze and optimize designs for efficiency, constructability, and long-term performance.Project Execution & Site SupervisionProvide expert technical oversight during the construction phase, guaranteeing that all works adhere strictly to design specifications, quality standards, and safety regulations.Conduct regular site inspections to monitor progress, identify potential issues, and offer decisive on-site solutions to technical challenges and contractor queries.Manage the review and approval of construction materials and contractor submissions to ensure they align with design requirements and quality benchmarks.Act as the primary technical liaison between the design office and construction site, ensuring effective communication and swift resolution of issues.Integrated Design & Stakeholder CoordinationMandatory: Collaborate closely and continuously with urban designers and landscape architects to ensure that infrastructure design is seamlessly integrated with the overall masterplan and public realm vision.Participate in integrated design workshops to align road corridors, utility easements, and public spaces.
Position OverviewThe Project Manager plays a pivotal role in overseeing various projects during the entire development lifecycle at Tatu City, from site identification in the master plan to the successful delivery of infrastructure for both Tatu City and third-party real estate developments. This involves adept management of budgets and timelines, collaborating with service providers when necessary, and executing development activities to meet these goals and facilitate seamless handover.Key Responsibilities Ensure projects are completed on time and within the allocated budget. Design and implement an effective control organization for all projects to meet objectives while adhering to contractual specifications. Provide essential information to support swift decision-making and identify any adverse trends or potential issues, enabling immediate corrective actions. Establish a project schedule and promote cost and risk awareness among all participants. Optimize the integration of scheduling, cost control, and risk management, ensuring meticulous planning and execution of every activity regarding time, budget, and scope. Maintain accurate internal and client database records along with document control systems (including logs for materials, drawings, RFIs, etc.). Collaborate with client project managers and vendors to create technical and project documentation. Conduct internal and vendor audits to verify the quality, accuracy, and completeness of required documents and database records. Design a project control system tailored to the complexity of each project. Engage with Project Managers and project control staff to determine the control philosophy and strategy. Identify and establish the necessary resources and organization (skills, manpower, tools, procedures, and communication protocols) to implement the control strategy; for complex projects, produce a “Projects Control Plan” document. Oversee the implementation of the Projects Control System post-contract award. Create the overall project breakdown structure and relevant coding system to fulfill all control requirements. Coordinate the deployment of application systems essential for the role.
Position Overview:The Real Estate Advisor plays a crucial role in driving sales for residential developments at Tatu City, Oaklands. This position involves identifying potential sales leads, organizing site visits, and engaging in fairs, presentations, and exhibitions aimed at boosting sales revenue. The advisor will also collaborate with the Head of Sales and Deputy Head of Sales to implement strategies and action plans that enhance the sales performance of the residential projects.Key Responsibilities: Communicating with buyers to provide comprehensive details about Tatu City, Oaklands products, including pricing, dimensions, and locations. Actively prospecting, originating, and closing sales within the Tatu City, Oaklands area. Acquiring an in-depth understanding of both local and international property markets to assist clients in making informed purchasing decisions. Supporting the Head of Sales and Deputy Head of Sales in organizing open days and initiatives designed to generate new leads and increase sales. Establishing strong connections with agencies and brokerage firms to facilitate the sales process. Performing administrative tasks and attending seminars/trade shows to gather market intelligence and generate sales opportunities. Assisting in hosting client presentations to expand the Tatu City, Oaklands client database. Building and maintaining relationships with clients, ensuring their property needs are understood and met. Collecting market data and intelligence on key markets in Kenya, providing quarterly reports on trends. Executing additional responsibilities as assigned by the Head of Sales or Deputy Head of Sales. Utilizing CRM (Salesforce) to document all sales activities.
Company OverviewTatu City stands as a pioneering Special Economic Zone in Kenya, developed by Rendeavour, Africa's largest new city builder. Supported by a diverse group of investors from the United States, Norway, New Zealand, and the United Kingdom, Tatu City represents one of East Africa's most ambitious construction projects, encompassing a 5,000-acre region ready for infrastructure development. It serves as a vibrant hub for businesses, residences, education, and recreational activities.In line with our commitment to community empowerment and closing the digital divide, we proudly introduce the After-School AI Program. This initiative is designed to equip students aged 14-15 from Tatu Primary School with essential front-end web development skills through immersive, hands-on learning experiences.Role OverviewThe After-School AI Program Tutor will be instrumental in delivering dynamic and practical lessons focused on front-end web development to upper primary students. This role involves nurturing digital literacy, creativity, and problem-solving abilities through interactive learning and mentorship.ResponsibilitiesDeliver structured, curriculum-aligned lessons in HTML, CSS, and JavaScript.Conduct interactive coding workshops that facilitate deeper understanding of concepts.Guide students through both individual and collaborative projects, including online portfolios and real-world simulations.Offer mentorship and support throughout project execution.Create an inclusive, creative, and collaborative learning atmosphere.Monitor attendance, track student progress, and report outcomes to the CSR Officer.Assist in the logistical coordination and resource management for sessions in collaboration with the CSR team.Contribute to program documentation, gather student feedback, and participate in end-of-program evaluations.RequirementsBachelor's degree or ongoing studies in Computer Science, IT, Education, or a related field.Previous experience in teaching or tutoring coding, particularly to adolescents or beginners.Proficient in HTML, CSS, JavaScript, and front-end frameworks like Bootstrap and jQuery.A proven track record of simplifying technical concepts for young learners.Familiarity with project-based learning methodologies.Excellent organizational, communication, and classroom management skills.A strong commitment to fostering digital inclusion and uplifting the community.
