Engineering Lead for Customer Tribe

Join Bank of Georgia as an Engineering Lead for our Customer Tribe! In this pivotal role, you will oversee our engineering team, cultivate talent, provide expert technical direction, and refine development processes to guarantee uninterrupted and efficient product delivery. You will engage with Agile teams focusing on a variety of business products and diver…

Role Overview JSC Bank of Georgia is hiring a Tribe DevOps Engineer in Tbilisi. This position works closely with development and engineering teams to build, implement, and refine automated solutions for managing infrastructure and supporting the delivery of large-scale applications. Main Responsibilities Work with development and engineering teams to design, deploy, and maintain automated infrastructure management solutions. Manage and improve tools and methods for infrastructure management, continuous integration, deployment, and test automation. Create and maintain scripts to automate tasks and processes. Monitor application and server performance, uptime, and daily operations using tools such as Elasticsearch, Kibana, Dynatrace, Grafana, and Prometheus. Address issues as they arise. Find opportunities to automate existing processes and boost operational efficiency. Keep up with developments in DevOps, cloud computing, and containerization.

Join TBC Bank as the Digital Banking Development Tribe Tech Lead, where you will be instrumental in shaping and executing the technological vision and strategy for our Digital Banking Development Tribe. You will collaborate closely with the Tribe Lead to cultivate an environment that empowers teams to deliver high-quality, innovative solutions efficiently, all while aligning with our business objectives. Your leadership will drive technical excellence, mentor teams, and ensure the stability and scalability of our digital banking platforms.Key ResponsibilitiesFormulate and implement the technology strategy for the tribe, ensuring it aligns with both business objectives and TBC Bank's overarching tech vision.Lead the delivery of sustainable, high-quality software solutions while enforcing best practices in software development lifecycle (SDLC), architecture, and continuous integration/continuous deployment (CI/CD).Manage incident and problem resolution efficiently to ensure continuous improvement.Mentor and support teams and Product Tech Leads, promoting knowledge sharing and ongoing feedback.Guide the development of high-level technical solutions, manage dependencies, assess risks, and ensure technical feasibility.Actively participate in the Tech Leads Guild and engage in cross-tribe technology initiatives.Work with stakeholders including Tribe Lead, Product Owners, Area Leads, and Domain Experts to ensure a shared understanding of the vision, goals, and priorities.Effectively communicate the tribe’s technology strategy both internally and externally.Coverage AreasSDLC: Ensure timely and impactful deliveries, support release planning, and foster iterative delivery processes.Architecture: Highlight technical debt and ensure its management within product backlogs.Incident & Problem Management: Uphold service and system stability and quality.Technology Fitness: Monitor and enhance the technical health of products.CI/CD: Advocate for high standards in architecture, tooling, and competencies to facilitate continuous integration and delivery.Success CriteriaAchievement of tribe and Center of Excellence (CoE) KPIs/OKRs.Speed and quality of delivery within the tribe.Stability and enhancement of technical health metrics.

About the RoleJoin our dynamic team at TBC Bank as the Team Lead for the Workplace Systems Engineering (WSE) group. We are in search of a seasoned professional to spearhead the infrastructure administration of our WSE systems, ensuring their optimal performance, security, and availability.This pivotal role necessitates exceptional leadership skills, extensive technical expertise, and the capability to drive complex operational and strategic initiatives within the WSE environment.Key Responsibilities- Provide strategic and operational direction, shaping and executing the vision aligned with global IT goals.- Guarantee high availability, stability, performance, and reliability of WSE systems.- Deliver high-quality IT services that foster productivity and collaboration.- Oversee planning, coordination, and execution of infrastructure upgrades, modernization, and technology migrations.- Monitor team performance, establish operational KPIs, and ensure compliance with service-level agreements.- Collaborate with management and cross-functional teams to align IT strategy with business objectives.

Join our team as a Senior Information Security and Systems Management Engineer. In this pivotal role, you will be instrumental in shaping our security and systems strategy, ensuring our infrastructure evolves as we grow, and that our global team's work environments adhere to the highest security standards.Your responsibilities will include addressing challenges related to expanding systems and processes, implementing best practices, and unifying all information security domains. With strong organizational backing, resources, and an experienced team, you will serve as the primary decision-maker for security matters. Collaboration with leaders across the organization—including HR, the CEO, and the Managing Director—will be essential in building integrated processes and promoting the adoption of security initiatives company-wide.Key Responsibilities:Identity & Access Management (IAM): Oversee centralized access management, develop and maintain a robust RBAC model, manage access granting and revocation, and conduct periodic reviews. Ensure proper configuration of SSO, MFA, and least-privilege policies while auditing accounts for privilege misuse or anomalies.Application Security: Integrate security into the software development lifecycle, collaborating with the Head of Development to secure application architecture. Implement DevSecOps practices, safeguard secrets and intellectual property, utilize SAST/DAST, perform threat modeling, and regularly review third-party libraries and services to mitigate vulnerabilities and ensure secure deployments.Infrastructure Security: Safeguard the company's IT infrastructure through secure network architecture, segregation, server and endpoint hardening, and patching policies. Collaborate closely with the Head of Infrastructure and Networks, focusing on cloud security to prevent vulnerabilities and secure operations across all infrastructure components.Incidents Monitoring & Response: Establish a Security Information and Event Management (SIEM) system for real-time monitoring, build a Security Operations Center (SOC), and create response processes for proactive detection and efficient resolution of security incidents, continuously enhancing incident management capabilities.

Delivery Hero is seeking a dynamic and results-driven On-Demand Lead to join our team in Tbilisi. In this role, you will be responsible for leading and optimizing our on-demand delivery operations, ensuring customer satisfaction, and driving business growth. You will work closely with cross-functional teams to implement innovative strategies that enhance our service delivery.

Join Pave BankPave Bank is pioneering the future of business banking as the world's first programmable bank. Founded by the innovative team behind Monzo and BigPay, we are transforming the landscape of global business banking through a unique blend of advanced financial technology and exceptional client service.Your RoleAs the Technical Assurance Lead, you will play a crucial role in aligning our technology operations with regulatory standards, the NIST Cybersecurity Framework, and COBIT governance principles. This position is essential in overseeing IT risk management, control assurance, and compliance activities. You will manage the technology governance calendar, facilitate audits, and ensure the timely evaluation and approval of all technology policies and frameworks.Your leadership will serve as the cornerstone of our technology governance program, connecting technology, risk management, and business leadership through systematic processes, comprehensive documentation, and insightful reporting.Key ResponsibilitiesGovernance CoordinationManage the annual technology governance calendar, which includes crucial meetings, reporting, self-assessments, policy evaluations, and regulatory submissions.Coordinate the preparation and presentation of reports for the board, executive committee, and committees relating to technology risk, resilience, cybersecurity, and compliance.Monitor action items to ensure timely completion of tasks arising from governance meetings.Maintain a comprehensive repository of governance artefacts, which includes minutes, reports, and supporting documentation.Policy & Control ManagementManage the register of board-approved technology policies, ensuring regular updates and re-approval in line with regulatory timelines.Ensure internal controls are aligned with NIST CSF and COBIT frameworks, including conducting periodic self-assessments and maturity evaluations.Oversee compliance with control requirements and assist in documenting and testing control evidence.Support the implementation of risk-based improvements to processes, controls, and documentation.

Betsson is looking for a Customer Service Operator to join its team in Tbilisi, Georgia. This on-site role focuses on supporting customers and helping create a positive experience with Betsson’s services. Daily work involves close interaction with both customers and colleagues. Main responsibilities Respond to customer inquiries and resolve issues to improve their experience. Collaborate with teammates to ensure smooth daily operations. Participate in training sessions to learn about Betsson’s products and service standards. Requirements Previous customer service experience is helpful, but not required. Available to work 12-hour shifts on a 2 days on, 2 days off schedule. Ability to work on-site at the Tbilisi office. All new hires take part in a two-week training program. Offers are extended after successful completion of training. Work environment and growth Betsson is growing quickly and is led by an experienced management team. The company values professional growth and continuous learning, supporting employees who want to develop their skills in an international environment. Interviews are ongoing. Early applications receive full consideration.

Speechify seeks a Tech Lead for the Android Core Product team based in Tbilisi, Georgia. The position centers on developing mobile solutions that shape how users experience Speechify's products. Role overview This leadership role involves steering the technical vision for Android development. The Tech Lead will collaborate with design, product, and engineering teams to ensure cohesive progress and high-quality outcomes. What you will do Set the technical direction and architecture for Android applications Work alongside cross-functional teams, including design, product, and engineering Mentor junior developers, supporting their professional growth Encourage and maintain best practices in Android development

Join Cellfie Mobile as the Information Security and Technical Security Lead, where you will spearhead our efforts to protect sensitive data and systems. This pivotal role involves developing and implementing security protocols, conducting risk assessments, and ensuring compliance with relevant regulations. You will collaborate with cross-functional teams to enhance our security posture and foster a culture of security awareness across the organization.

The Customer Experience Management Department at Bank of Georgia is excited to announce an opening for the position of Customer Experience Manager.At Bank of Georgia, fostering a customer-centric culture is a key component of our strategy. We consistently focus on enhancing the experience of each customer by developing services and products tailored to their needs.To this end, we are seeking a team member whose primary objective will be to enhance the customer experience.Role Overview:We are looking for a motivated and strategically-minded Customer Experience Manager whose main task will be to conduct in-depth analysis of customer feedback from various studies, identify key pain points and pleasure points, and effectively communicate important insights to segment owners, aimed at improving customer experiences.Key Responsibilities of the Customer Experience Manager:Process, categorize, and analyze results from various customer surveys (telephone, email, SMS, etc.) to identify pain points and pleasure points.Perform monthly trend analyses of the results obtained, and conduct in-depth analyses when significant changes are detected.Monitor and analyze Customer Experience (CX) metrics (NPS, CSAT, etc.).Present identified major issues to segment and product owners in a clear and actionable format. Essential Skills for the Customer Experience Manager:Strong analytical skills; ability to conduct in-depth analyses. Proficiency in Microsoft Excel and data processing is essential.Ability to prepare and deliver effective presentations using PowerPoint.Excellent communication skills for effective collaboration with various departments.Customer-oriented mindset; ability to quickly identify opportunities.Organizational skills and attention to detail.Experience in identifying customer desires and needs based on research.Knowledge of banking products and services will be considered an advantage.Familiarity with Power BI will be considered an advantage.Requirements:Minimum 1-2 years of experience in data analysis, customer support, or product development-related roles.Bachelor's and/or Master's degree, preferably in Business Administration.Proficiency in English.

Join the Customer Experience Management Department at JSC Bank of Georgia as a Customer Experience Researcher. This pivotal role is essential in shaping the development of our bank's products and services.Your primary responsibility will be to conduct in-depth research on customer behaviors, needs, and expectations throughout the product lifecycle. The insights you gather will directly influence our service enhancements and help us create the best possible customer experiences.Key Responsibilities:Design qualitative and quantitative research methodologies, plan research activities, and execute them comprehensively.Prepare research instruments, including surveys, focus group scenarios, and interview guides.Conduct customer experience research at various stages of the product lifecycle using appropriate methodologies.Analyze target audience segments and user personas.Analyze data obtained from research, identify key findings, and structure them effectively.Identify pain points within the customer experience and develop recommendations for improvements.Collaborate closely with the Customer Journey Manager to interpret research findings and plan strategic actions.Present research outcomes to interested stakeholders.Qualifications:Higher education (preferably in sociology, psychology, marketing, or related fields).Experience in planning and conducting research (both qualitative and quantitative).Fluency in Georgian and English (both written and verbal).Proficiency in MS Office (Word, Excel, PowerPoint).Strong analytical thinking and attention to detail.Ability to observe human behavior and emotions.Effective communication, presentation, and interview skills.Ability to manage multiple projects simultaneously and allocate time efficiently.Preferred Qualifications:Experience working in research or marketing organizations.Familiarity with research tools (e.g., SurveyMonkey, Typeform).Knowledge of banking products and services.Become a part of the JSC Bank of Georgia team and unleash your full potential. To apply, please fill out the required information, upload your resume/CV, specify your region, and click the “Submit Application” button. The application deadline is April 18, 2026.

Betlive is a premier online gaming platform in Georgia, dedicated to providing our users with the fastest, most comfortable, and personalized gaming experience.Join us in a friendly environment with a team focused on development, offering opportunities for career advancement and promotions.Key Responsibilities:Engage with VIP customers, providing consultations regarding company products and informing them about new offerings.Oversee the development of all company products including sports, slots, casino games, mini-games, poker, and table games.Research the current market and competitors, developing relevant strategies and action plans.Plan new offers for VIP customers, coordinate the preparation process, and control the execution deadlines.Prepare budgets for promotional campaigns.Analyze and report on the results of promotions and offers.Qualifications:Bachelor's degree in Marketing, General Management, or Business Administration.Knowledge of products available on the company website is preferred.Experience in the service industry is crucial.Fluent in English.Proficient in MS Office applications.Excellent verbal and written communication skills.Strong analytical thinking ability.Working Conditions:Monday to Friday, from 10:00 AM to 7:00 PM.Location: Tbilisi.Company Benefits:Meal provisions.Parking facilities.Bonuses.Corporate insurance.Funding for various courses and training aimed at professional growth.If interested, please provide the requested information, and we will definitely consider your application.For more information about the company, visit our website: http://www.betlive.comApplication deadline is April 7, 2026.Betlive wishes you success!

Your Responsibilities:Act as the first point of contact for customers and internal users, addressing inquiries through chat, email, and phone (rarely) in English;Deliver consultations regarding our diverse range of products and services including Cloud, CDN, Hosting, AI, and more;Diagnose and resolve technical issues by gathering relevant information about customer incidents and escalate to higher-level technical support when necessary.

Join Bolt as a Customer Experience Quality & Training Specialist!Are you passionate about enhancing customer interactions and training excellence? We're seeking a dedicated professional to join our Quality team at Bolt ride-hailing. This is a unique opportunity to make a significant impact in a rapidly expanding organization, where you will have the chance to develop and scale both personally and professionally.This is a full-time, permanent position with a competitive gross monthly salary of GEL 2930, plus the potential for quarterly bonuses.Please be aware that this position is being filled through a third-party agency representing a local partner. Bolt Group companies are not directly involved in the recruitment process.

Speechify builds technology that helps people read and learn in new ways. Our text-to-speech products serve over 50 million users, converting everything from PDFs and books to news articles and websites into audio. Users can read faster, remember more, and enjoy a smoother reading experience. Our product suite includes apps for iOS, Android, and Mac, a Chrome extension, and a web app. We’ve earned recognition from Google as Chrome Extension of the Year and received Apple’s 2025 Design Award for Inclusivity. Speechify’s team of nearly 200 works fully remotely, with no physical office. Team members include frontend and backend engineers, AI researchers, and specialists with backgrounds at Amazon, Microsoft, Google, Stanford, and successful startups. Role overview The Platform Software Engineer will join the team responsible for all backend services at Speechify. This includes payments, analytics, subscriptions, new product features, text-to-speech functionality, and external APIs. The role suits someone who thinks strategically, enjoys product development, and has a strong track record of building user-focused solutions. Speechify operates with a flat structure. Engineers who demonstrate strong technical skills and deliver results often take on leadership responsibilities. We value a strong work ethic, clear communication, and a drive to compete at a high level. What you will do Design, build, and maintain APIs, including the public TTS API and internal APIs for payments, subscriptions, authentication, and consumption tracking, with attention to scalability and business needs. Oversee the backend API ecosystem, prioritizing performance and maintainability. Collaborate on B2B projects, handling customization and integration for enterprise customers. Work with teams across the company to align backend architecture with product goals and user experience. Interview process The interview process includes several technical interviews, usually completed within one week. Location This position is based in Tbilisi, Georgia.

Join our dynamic Information Security Team as an Application Security Engineer. In this role, you will collaborate with software development teams, product owners, and key stakeholders to establish, implement, and uphold robust security measures throughout the software development lifecycle (SDLC).Your primary responsibility will be to identify and mitigate security vulnerabilities within applications, systems, and APIs, ensuring adherence to secure coding practices and compliance with industry security standards such as OWASP Top 10, NIST, and ISO/IEC 27001.This position is vital in enhancing the organization’s security framework, advocating for security best practices, and safeguarding the integrity of our software applications.Key Responsibilities:Conduct thorough security assessments of applications, including code reviews, static/dynamic analysis, and penetration testing.Work alongside development teams to design and implement security controls, integrating security into the SDLC.Lead efforts to identify and remediate security vulnerabilities in applications, APIs, and third-party services.Provide expert security guidance on secure coding practices, threat modeling, and vulnerability management to development teams.Implement and enforce best practices for secure coding, API security, and encryption across application architectures.Stay informed about the latest security threats, vulnerabilities, and trends, applying this knowledge to minimize risks.Develop and maintain automated security testing tools, frameworks, and processes for continuous integration within CI/CD pipelines.Assist in risk assessments and threat modeling for new and existing applications, prioritizing security remediation efforts.Participate in incident response activities related to application security, offering expertise to investigate and address security breaches.Create and deliver security training and awareness programs for developers to foster a security-first culture.Support vulnerability management and remediation efforts, ensuring resolution of identified issues.Ensure compliance with internal security standards and external regulatory requirements (e.g., GDPR, PCI-DSS, HIPAA).Collaborate with cross-functional teams, including DevOps, infrastructure, and security operations, to ensure a unified approach to application security.

Join our dynamic Customer Support team as a Junior Customer Support Specialist at Bolt, a leading ride-hailing service. If you are looking for a significant and fast-paced role where you can contribute to building and scaling both your career and our business, this is the perfect opportunity for you!This position is a full-time, permanent role with a monthly gross salary of GEL 2120, along with an additional quarterly bonus.Please note that this position is managed by a third-party agency on behalf of a local partner, and Bolt Group companies are not involved in the recruitment process.

Join JSC Georgian Card as a Senior QA Engineer:Main Responsibilities:• Engage in the complete product lifecycle, including requirements analysis, test design, creating test cases and checklists, executing tests, identifying, reproducing, validating, and documenting defects.• Plan and execute functional and regression tests while determining test coverage aligned with business risks.• Identify defects, provide clear reporting, and perform re-testing of fixes.• Validate APIs, databases, and backend components, analyzing logs and system behavior.• Develop and maintain test automation, managing automated regression test suites.• Integrate tests into CI/CD pipelines and implement quality control stages.• Collaborate with the team to analyze business tasks, participate in backlog refinement and sprint planning, and evaluate release readiness.Knowledge and Skills:• Minimum of 4 years of experience in software testing (both manual and automated).• Strong understanding of software testing fundamentals and QA principles.• Familiarity with SDLC, STLC, and defect lifecycle.• Ability to analyze requirements, user stories, and acceptance criteria.• Experience in API testing (using Postman / REST Assured).• Proficiency in test automation (Python, Selenium, Cypress, Playwright, or similar tools).• Experience integrating automated tests into CI/CD processes.• Knowledge of working with databases and experience using SQL.• Familiarity with performance testing tools (JMeter, k6, or similar).• Experience in developing testing strategies and quality models in enterprise-level environments is a plus.Please fill out the requested information, upload your resume/CV, and click the “Submit Application” button. The deadline for resume submissions is March 12, 2026.

Join Our Team as a Part-Time Customer Support Specialist!Are you eager to make a significant impact in a dynamic and rapidly expanding organization? Bolt, a leader in the ride-hailing industry, is seeking a dedicated Part-Time Customer Support Specialist. This is your opportunity to contribute to a team that values innovation and customer satisfaction.Note: This is a permanent part-time role with a gross monthly salary of GEL 1060, plus an additional quarterly bonus.Important: This position is managed by a third party representing a local partner. Bolt Group companies are not directly involved in the recruitment process.