Technical Solution Engineer

Join WalkMe's dynamic Product Experience team in R&D as a Technical Solution Engineer. We seek an enthusiastic and quick-learning individual who is passionate about technology and excels in problem-solving. If you possess strong communication skills and have a desire to collaborate directly with our talented Software Engineers, this position is an excellent …

Join Chainalysis as a Senior Technical Solutions Engineer, where your technical expertise and customer-centric approach will be pivotal in resolving complex challenges related to our innovative platform. This role emphasizes API troubleshooting, data operations, deployment support, and fostering robust customer partnerships, including responsibilities for On-Premises deployment and maintenance workflows.As a key player, you will collaborate closely with customers and internal teams to diagnose and resolve technical issues, assist clients in integrating their products with our APIs, and execute essential data operations that ensure seamless customer experiences. You will also take charge of deploying, maintaining, and troubleshooting environments for our On-Premises customers when required. Success in this position demands profound technical knowledge, familiarity with blockchain and cryptocurrency compliance workflows, and the ability to communicate effectively with both technical and non-technical stakeholders.Key Responsibilities:Act as the escalation point for intricate technical issues across the Chainalysis product suite, including KYT (Know Your Transaction), Reactor (Cloud and On-Premises), Data Solutions, and related APIs.Serve as a technical advisor during customer deployment projects, guiding clients through the intricacies of On-Premises and API integration design, onboarding, and going live.Identify and resolve API integration challenges such as authentication errors, rate limits, timeouts, and unexpected responses.Carry out bulk data operations employing internal scripts and SQL, including data deletions, alert closures, transaction exports, and user migrations.Assist in data migration activities, including the bulk loading of historical transactions, organization-to-organization migrations, and legacy data imports.Provide expertise on SSO/Identity integrations (OIDC, SAML, Okta) and platform configuration best practices to customers.Investigate discrepancies in data, transaction processing failures, alert anomalies, and blockchain-specific issues across multiple networks and asset types.Develop a comprehensive understanding of blockchain networks, asset types, and protocol-specific behaviors to support customer inquiries and troubleshoot chain-specific issues.Oversee the On-Premises deployment lifecycle, including installation, infrastructure planning, data ingestion, version upgrades, and ongoing maintenance.

About ChalkAt Chalk, we are revolutionizing the landscape of machine learning applications with our innovative data platform. Our mission is to dismantle the obstacles of complexity, latency, and scalability that have long hindered machine learning capabilities. Our platform delivers lightning-fast performance, akin to Rust, paired with user-friendly tools that developers adore. Major enterprises rely on Chalk for a variety of critical tasks, including preventing fraudulent credit card transactions, verifying personal identities, and optimizing the capture of renewable energy. We are proud to announce that we have recently secured a $50 million Series A funding round led by Felicis.Role OverviewAs a Support Engineer at Chalk, you will serve as the primary technical support expert, dedicated to ensuring that our customers enjoy outstanding experiences with our products. You will engage directly with clients across diverse sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This role provides a unique opportunity to gain an in-depth understanding of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product quality.Key ResponsibilitiesDeliver exceptional front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues.Work in close collaboration with the Engineering team to escalate and address complex issues efficiently.Cultivate comprehensive product knowledge to empower customers in maximizing their investment in Chalk.Document solutions, create insightful knowledge-base articles, and share insights to mitigate future issues.Identify and propose enhancements to improve product reliability, usability, and overall customer satisfaction.QualificationsA technical background with experience in technical support or software engineering.Proficiency in Python and SQL.Strong troubleshooting, analytical, and problem-solving skills.Excellent written and verbal communication abilities.Demonstrated capability to collaborate effectively with both technical and non-technical teams.Prior experience in customer-facing technical roles is highly desirable.Bachelor's degree in Computer Science or a related field is preferred.

Join Wiz, a trailblazer in cloud security, and empower organizations to excel in the cloud. As a Solutions Engineer, you'll collaborate with a dynamic team to identify and address the technical business needs of our global customers. With over 50% of the Fortune 100 relying on us to secure billions of files daily, your contributions will directly impact our mission of creating secure cloud environments. Embrace the opportunity to innovate and drive significant change in a rapidly growing industry.

At BioCatch, we are pioneers in the realm of Behavioral Biometrics. Our innovative technology harnesses machine learning to scrutinize online user behavior—both physical and cognitive—ensuring enhanced protection for individuals in the digital landscape. Our mission is to unveil the dynamics of behavior, delivering actionable insights to cultivate a digital environment where identity, trust, and ease harmoniously coexist. Trusted by 32 of the world's top 100 banks and over 210 financial institutions, BioCatch Connect™ is instrumental in the fight against fraud, aiding digital transformation, and fostering customer relationships. Our Client Innovation Board, which consists of industry leaders like American Express, Barclays, Citi Ventures, and National Australia Bank, assists us in uncovering inventive strategies to utilize behavioral attributes for fraud prevention. With over a decade of experience, more than 80 patents, and an unwavering commitment to innovation, BioCatch is dedicated to addressing the challenges of tomorrow. For further details, please visit www.biocatch.com.About the RoleWe are in search of a talented Web Solutions Engineer—a web enthusiast who thrives on solving intricate problems and navigating the complexities of modern browsers, networks, and hybrid environments.In this role, you will become the go-to expert for BioCatch’s Web SDK integrations, assisting enterprise clients across the globe. Your responsibilities will include troubleshooting and resolving technical issues across various browsers, WebViews, and customer environments, ensuring seamless integrations, and collaborating with both internal and external engineering teams to guarantee high-quality deployments.If you have a knack for understanding the underlying reasons behind system behavior and possess a passion for simplifying complexity, this position is perfect for you. ResponsibilitiesLead Web SDK integrations for global enterprise clients, primarily within the banking and financial sectors.Analyze and resolve complex web issues such as CORS, cookies, storage, CSP, CDN failures, ad blockers, redirects, caching, and hybrid/WebView behaviors.Provide support to Solution Engineers, R&D, and BioCatch clients by offering expert technical insights, root cause analysis, and guidance on intricate edge cases to ensure successful deployments.Oversee SDK configurations and version updates, including bootstrapping, NPM delivery, session continuity, and environmental tuning.Develop and maintain technical documentation, best practices, and internal training materials to empower SE teams across various regions.Guarantee that integrations are secure, resilient, and optimized across different browsers, devices, and customer environments.

Who is Tenable?Tenable® is a leader in Exposure Management, trusted by 44,000 organizations globally to understand and mitigate cyber risks. Our workforce supports 65% of the Fortune 500, 45% of the Global 2000, and numerous large government agencies. Join us on our mission!Why choose Tenable as your workplace?Engage with our team and you’ll discover, “It’s our people!” We collaborate to develop and innovate top-tier cybersecurity solutions for our clients while fostering a culture of inclusion, respect, and excellence. As part of our #OneTenable team, you will work alongside some of the most talented and passionate professionals in the industry, with the resources you need to make a meaningful impact. Together, we achieve remarkable results!Your Role:Tenable OT Security was born from the acquisition of a groundbreaking Israeli cybersecurity startup, a pivotal step in our mission to deliver proactive security for the world’s most sensitive environments. Our solutions provide essential visibility and risk management for Industrial Control Systems (ICS/SCADA), safeguarding critical infrastructures like power plants, manufacturing facilities, and smart buildings. Although our solutions were traditionally on-premises to ensure operational continuity and avert costly downtimes, we are currently advancing our technology to offer market-leading risk visibility through innovative architectures and AI-driven features. By merging deep on-premises expertise with proactive AI insights, we empower organizations to detect threats and network anomalies before any harm is done.Your Opportunity:Function as a Product Solutions Engineer with a unique blend of skills: extensive L2-L7 networking knowledge combined with the ability to read, write, and debug production code.Act as the primary technical liaison between the Product team and strategic customers, dedicating 75% of your time to customer-facing engineering initiatives.Diagnose and address technical challenges encountered by customers and provide timely solutions.

WalkMe, a part of SAP, has been at the forefront of the Digital Adoption Platform (DAP) revolution, empowering business leaders to navigate the complexities of today's digital environment. By harnessing WalkMe's capabilities—including guidance, engagement, insights, and automation—organizations can enhance employee productivity, provide executives with deeper visibility into digital usage, and maximize their digital investments for effective transformation.In partnership with SAP, WalkMe is reshaping the digital transformation landscape, helping businesses unlock the full potential of SAP's comprehensive ERP solutions while significantly improving user experience and productivity through WalkMe's innovative platform.As a Technical Support Engineer, you will report directly to the Support Manager, serving as a vital point of contact for WalkMe’s diverse range of customers throughout their journey—from initial engagement and onboarding to project success and renewals. Your role will be crucial in delivering timely and effective solutions, maintaining our Service Level Agreements (SLAs), and ensuring high levels of customer satisfaction. In addition, you will actively enhance our knowledge base and contribute to the customer community, fostering an overall positive customer experience.

Welcome to Okta!As the leading Identity Company globally, Okta empowers individuals to securely utilize any technology across devices and applications. Our versatile Okta Platform and Auth0 Platform deliver secure access, authentication, and automation, positioning identity as a cornerstone of business security and growth.We embrace diverse perspectives and experiences at Okta. We're not just looking for candidates who meet all the criteria; we value lifelong learners who can enrich our culture with their unique backgrounds.Be a part of our mission! We’re crafting a future where identity is truly yours.The Solutions Engineering team in Israel engages throughout all phases of the customer development lifecycle and leverages various communication channels—including presentations, emails, phone calls, and social media—to connect with clients. We seek collaborative team members who can effectively partner with the sales team to drive opportunities to successful outcomes.Our Solutions Engineers at Okta possess the ability to empathize with current and potential clients, swiftly identifying their genuine technical requirements within the context of their business by asking insightful questions and offering tailored solutions. If you have a rare blend of technical expertise and business acumen, and you're eager to build a career that utilizes both, then this role as a Solutions Engineer at Okta is perfect for you. You will refine these skills while advising a diverse array of customers on the capabilities of the Auth0 Identity Platform.

Role Overview Wix.com Ltd. is hiring a Senior Technical Writer for the Tel Aviv office. This role focuses on creating clear, thorough documentation that helps users navigate and understand our products. What You Will Do Work closely with engineers, product managers, and UX designers to gather information and clarify technical details Write and edit product documentation, making complex topics easy to understand Ensure all content is accurate, consistent, and user-friendly What We’re Looking For Strong background in technical writing Ability to explain technical concepts in clear, accessible language Experience collaborating with cross-functional teams Interest in technology and effective communication This position is based in Tel Aviv and offers the chance to make a real impact on how users experience Wix products.

At BeyondTrust, we empower individuals to fulfill their purpose by contributing to a safer digital environment through our comprehensive cybersecurity SaaS solutions. Our dynamic culture prioritizes flexibility, trust, and ongoing learning, ensuring that you will be acknowledged for your personal and professional growth and the significant contributions you make to our success. You will collaborate with a team of innovative thinkers who inspire and support you in reaching your full potential. The Role BeyondTrust stands as the global frontrunner in intelligent identity and access security, equipping organizations to safeguard identities, thwart threats, and ensure secure access. Our cutting-edge platform and integrated offerings provide the most sophisticated Privileged Access Management (PAM) and Cloud Infrastructure Entitlements Management (CIEM) solutions, allowing businesses to minimize their attack surface across traditional, cloud, and hybrid environments. Our cloud-native products, including Entitle and Identity Security Insights, offer precise, just-in-time access and advanced permission management across cloud infrastructures, SaaS applications, and contemporary enterprise settings. These features are seamlessly integrated through Pathfinder, our platform that connects identity security signals, analytics, and controls throughout our product suite. As we strive to establish a modern standard for identity security in multi-cloud environments, we are developing an intelligent platform that automates secure access for both humans and machines, making processes increasingly adaptive and less reliant on manual intervention. Our commitment to creating solutions that tackle contemporary customer challenges simplifies the achievement of security and compliance. As a Staff Technical Writer, reporting to the Product Documentation Manager in Technology Operations, you will enhance the quality, clarity, and technical detail of documentation for BeyondTrust’s cloud-native products and platform features. This position involves close collaboration with engineering teams to create technically accurate documentation for platform architecture, APIs, and security-sensitive functionalities. The Staff Technical Writer is instrumental in ensuring documentation effectively serves the needs of engineers, customers, and internal teams navigating a complex SaaS and cybersecurity landscape. As BeyondTrust continues to evolve its cloud-native platform and AI-driven capabilities, you will play a pivotal role in raising documentation standards across the organization by producing high-quality technical content and influencing documentation practices through your expertise and collaboration. This senior individual contributor role emphasizes technical depth, platform documentation, and elevating the overall quality of documentation within the Product Documentation team.

Join Wix as a Technical SEO Specialist, where you'll be instrumental in enhancing our website's performance and health. Utilize your technical acumen to make data-driven decisions, optimize website structure and content, and partner with various teams to implement top-tier SEO practices. Your responsibilities will include:Owning the overall health of the website through the implementation of monitoring systems and standardized processes.Staying updated on Generative Search trends to optimize our site's content and structure for better entity recognition and geographic relevance.Conducting detailed crawl analyses to inform data-driven decisions and prioritize actions that yield significant impact.Working collaboratively with cross-functional teams across all organizational levels to ensure consistent application of SEO best practices.Offering expert SEO consulting for new pages, encompassing initial keyword research, technical specifications, and post-launch evaluations.Leading complex site migrations and providing insights on technical SEO challenges, including Core Web Vitals, crawl budget management, rendering, and indexing.Enhancing site hierarchy, URL structure, and internal linking, while adhering to best practices for schema markup and content clustering.At Wix, we believe in the power of collaboration. Our work model is fully in-person, requiring five days a week at our office, while maintaining a core value of flexibility, with special requests addressed thoughtfully.

Aerospike is the real-time database designed for mission-critical use cases and workloads, including machine learning, generative AI, and agentic AI. Our platform supports millions of transactions per second with millisecond latency, all while offering a significantly lower total cost of ownership compared to traditional databases. Global leaders such as Adobe, Airtel, Barclays, Criteo, DBS Bank, Experian, Grab, HDFC Bank, PayPal, Sony Interactive Entertainment, The Trade Desk, and Wayfair rely on Aerospike for critical applications like customer 360, fraud detection, and real-time bidding, as well as for profile stores and recommendation engines. With our headquarters in Mountain View, California, Aerospike boasts a global presence with offices in London, Bangalore, and Tel Aviv.

Join Cato Networks as a Solutions Architect focusing on Communication Service Providers (CSPs). In this dynamic role, you will leverage your expertise to design and implement innovative solutions that enhance service delivery and operational efficiency for our clients. You will collaborate with cross-functional teams to understand client requirements and develop tailored solutions that drive business value.

Why Join NebiusNebius is at the forefront of a transformative era in cloud computing, dedicated to empowering the global AI economy. We develop innovative tools and resources that enable our clients to address real-world challenges and revolutionize industries without incurring substantial infrastructure costs or the necessity for extensive in-house AI/ML teams. Our team operates at the cutting edge of AI cloud infrastructure, collaborating with some of the most seasoned and visionary leaders and engineers in the industry.Our Work EnvironmentWith headquarters in Amsterdam and a presence on Nasdaq, Nebius boasts a global reach and R&D centers in Europe, North America, and Israel. Our team comprises over 1,400 professionals, including more than 400 highly skilled engineers specializing in both hardware and software engineering, along with a dedicated in-house AI R&D team.The PositionThe Executive Support IT Engineer will deliver high-touch, personalized technical support to senior leadership, including C-suite executives. This role requires a polished professional with outstanding technical skills, discretion, and the ability to excel in high-pressure situations with minimal direction. The engineer will be the primary contact for executive technology needs, ensuring efficient productivity, communication, and security across various devices, applications, and collaboration platforms.Note: Given the nature of the role, traditional working hours may not apply at times. We are committed to fostering a healthy work/life balance, although it may be influenced by immediate needs. A flexible schedule and willingness to travel are essential.You are welcome to work at our office in Tel Aviv.Your Responsibilities Include:Providing tailored IT support for executives...

Join Wiz Inc., a trailblazer in cloud security, as we reshape the landscape of digital protection. In the role of Technical Account Manager, you'll be pivotal in guiding our clients through their journey to secure cloud environments. Collaborate with a diverse team from over 20 countries, serving renowned clients including over 50% of the Fortune 100, and help us protect over 230 billion files daily. If you're ready to innovate and thrive in a fast-paced, growth-driven environment, we want your expertise to help secure the cloud for businesses globally.

Join Elastic as a Customer Solutions Architect, where you will leverage your deep technical knowledge and customer engagement skills to design innovative solutions tailored to our clients' needs. You will collaborate with cross-functional teams to deliver effective solutions and ensure customer satisfaction. Your expertise will be vital in driving product adoption and success.

Join WEKA, a pioneering company revolutionizing the enterprise data stack for the age of intelligent innovation. Our flagship product, NeuralMesh by WEKA, redefines agentic AI data infrastructure with a cloud and AI-native software solution that can be seamlessly deployed anywhere. By transforming traditional data silos into efficient data pipelines, we significantly enhance GPU utilization, enabling faster, more efficient AI model training, inference, machine learning, and other compute-intensive tasks while reducing energy consumption.As a pre-IPO growth-stage company, WEKA is on a remarkable growth trajectory, having raised $375M in funding from a multitude of world-class investors. We empower some of the largest and most innovative enterprises and research organizations, including 12 of the Fortune 50, to achieve breakthroughs, insights, and sustainable business outcomes more swiftly. If you are passionate about tackling complex data challenges and driving intelligent innovation, we invite you to be part of this exciting journey.

Join Wizinc, a trailblazer in cloud security, and empower businesses to thrive digitally. As a Technical Project Manager, you will play a pivotal role in enhancing our deployment pipelines and internal tools. You will collaborate with engineering teams to streamline processes, analyze logs for recurring issues, and minimize manual workflows, combining technical problem-solving with effective project execution and coordination.

About Chalk Chalk is revolutionizing the data landscape with a cutting-edge platform that enhances machine learning applications. We're dismantling the complexities, latency, and scalability issues that have historically limited ML capabilities. Our platform merges the lightning-fast performance of Rust with intuitive tools that developers prefer. Trusted by leading enterprises, Chalk facilitates solutions ranging from combating fraudulent credit card transactions to identity verification and optimizing clean energy usage. Recently, we secured a $50 million Series A financing, spearheaded by Felicis. About the Role As a Support Engineer at Chalk, you will serve as our primary technical support resource, ensuring our customers enjoy outstanding experiences with our platform. You will engage directly with clients across sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk’s technology. This position provides a unique opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product quality. Your Responsibilities Deliver exceptional front-line technical support to Chalk customers, swiftly diagnosing and resolving technical challenges. Work alongside the Engineering team to escalate and resolve intricate issues efficiently. Develop comprehensive product knowledge to empower customers to extract maximum value from Chalk. Document solutions, create knowledge-base articles, and share insights to mitigate recurring issues. Identify opportunities to improve product reliability, usability, and overall customer satisfaction. Ideal Candidate Profile Technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, analytical, and problem-solving capabilities. Excellent written and verbal communication skills. Ability to collaborate effectively with both technical and non-technical teams. Prior experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.

Join Mixpanel as a Support Engineer II, where you will play a crucial role in ensuring our clients receive top-notch support and guidance. In this hybrid position based in Tel Aviv, you will collaborate with cross-functional teams to troubleshoot complex issues, implement solutions, and enhance user experiences. Your technical expertise will empower clients to leverage Mixpanel's analytics tools effectively.