About the job
Location: Tempe, AZ
About Carvana
Carvana aims to change how people buy cars. Every vehicle goes through a detailed inspection and preparation process before reaching a customer. The company stands by a simple promise: never sell a car unless it meets the same standards they would expect for their own families. Carvana is now bringing these values to its new car dealerships, focusing on quality, trust, and care throughout the entire experience.
The goal is to offer top-quality vehicles and a smooth, straightforward buying process. Carvana is searching for skilled professionals who share this commitment.
Role Overview: Associate Director of Dealership Strategy & Operations
This leadership position oversees Carvana’s Dealership Operations business, with a strong focus on Fixed Operations (Service), facility performance, and managing the company’s partnership with Stellantis.
The Associate Director will drive service and parts demand, improve throughput and profitability, and ensure an excellent customer experience. Maintaining Stellantis compliance across multiple locations is also a key responsibility. The role involves developing strategic initiatives, setting the roadmap, and working across teams to deliver results in revenue, margin, speed, quality, and compliance.
Success in this position requires both strategic thinking and operational discipline: understanding and explaining what needs to be done and why, aligning stakeholders, and executing plans to reach clear goals.
Main Responsibilities
- Lead Fixed Operations P&L, covering revenue, labor efficiency, parts margin, and warranty recovery. Partner with Dealership Operations to implement scalable processes that improve Net Promoter Score (NPS) and technician productivity.
- Create and execute demand generation strategies for the service drive, including targeted campaigns (maintenance intervals, recalls, Mopar promotions, retention outreach), pricing that aligns with Stellantis programs, and forecasting to match technician capacity and parts inventory with demand.
- Evaluate business operations to find opportunities for improvement through technology, process, or systems. Build models, conduct cost-benefit analyses, and present recommendations supported by data.
- Work with internal partners to align priorities and build a multi-quarter strategic roadmap.
- Collaborate with Product and Analytics teams to develop tools and dashboards that provide actionable performance metrics and insights.
