Cyber Security Support Agent

About Gen Digital Gen Digital provides cybersecurity, online privacy, identity protection, and financial wellness solutions to nearly 500 million users in over 150 countries. The company’s brands include Norton, Avast, LifeLock, and MoneyLion. Gen Digital’s mission centers on digital freedom and financial empowerment for the first digital generations. The te…

At DoorDash, including our international brands Deliveroo and Wolt, we are committed to building a highly scalable and reliable delivery network to support our triad of consumers, merchants, and Dashers. Security is paramount to our business's success, as we safeguard data and protect the privacy of all stakeholders.Our global Security team encompasses proactive security measures, cyber defense strategies, governance, risk management, compliance (GRC), enterprise security, and physical security and safety.The Cyber Defense team operates globally, across the US, UK, EU, and India. Our mission is to establish a secure environment at DoorDash by proactively preparing for threats and responding swiftly, utilizing automation and AI wherever possible. We are dedicated to protecting our people, partners, customers, and technology with strong safeguards and constant vigilance.About the RoleThe Manager of Cyber Defense will spearhead a segment of our Cyber Defense team in the United States. In this pivotal role, you will enhance the organization's security posture by assisting in the identification, investigation, and mitigation of cybersecurity threats and incidents while advancing automation to boost speed, quality, and scalability. You will report to the Senior Manager of Cyber Defense, who is based in the US East Coast time zone, working collaboratively on execution, team leadership, and operational coverage across the US.This position will be primarily based on the US West Coast to strengthen leadership coverage, optimize load balancing, and ensure availability within our globally distributed Cyber Defense function. The team collaborates closely with partners across the US, UK, EU, and India, with many members actively participating in on-call and follow-the-sun incident response activities.You’re excited about this opportunity because you will…Lead and develop a portion of the US Cyber Defense team, including incident responders, threat hunters, threat intelligence specialists, investigators, and engineers focused on automation.Act as a hands-on leader, supporting the well-being, performance, career growth, and daily execution of your team.Recruit, mentor, and nurture security professionals, fostering a culture of excellence.

About the TeamThe Global Safety and Security team plays a pivotal role in advancing DoorDash by safeguarding our people, assets, operations, and brand integrity. We tackle safety and security risks head-on, leveraging technology and a people-centric approach to deliver value across the organization. Our dedicated team is always prepared to support our workforce, ensuring safety and security whenever and wherever needed.About the RoleAs a Physical Security Agent on the Critical Incident Response Team (CIRT), you will be at the forefront of real-time monitoring, triage, and response to incidents affecting DoorDash’s global workforce and operations. Your role involves analyzing alerts, coordinating response actions, and escalating issues in line with established Global Safety & Security (GSS) protocols.This position is integral to DoorDash’s emergency response framework, ensuring quick, informed, and coordinated actions during critical events such as natural disasters, workplace emergencies, or significant disruptions. Collaborating closely with regional and global partners, you will help maintain the safety of our people and the seamless operation of our services around the clock.Key ResponsibilitiesSecurity Operations & MonitoringMonitor and evaluate alerts from global intelligence, safety, and security systems to identify potential threats or incidents.Conduct patrols and assess behavioral escalations or concerns.Perform routine lobby and facility patrols to ensure safety, security, and compliance.Execute checks on doors, cameras, and access points.Access Control & Visitor ManagementOversee employee and guest badging, including badge printing, activation, and access level assignments (experience with Genetec, Lenel S2, or similar systems preferred).Incident Response & SafetyTriage incidents by assessing severity and escalating as necessary according to CIRT standard operating procedures.Serve as the primary point of contact for incident management and response coordination.

As a Corporate Security Associate, you will play a vital role in safeguarding our facility, ensuring the protection of associates, customers, and assets. You will represent Carvana at our gates, overseeing entry and exit protocols for associates, vendors, and visitors. Your expertise in emergency procedures will enable you to assist during critical situations, while also ensuring compliance with our Inventory Control measures.A Day in the LifeOversee the documentation and movement of vehicles entering and exiting the Inspection Center.Serve as the primary point of contact for Carvana, fostering positive relationships with associates and visitors.Communicate effectively with team members, partners, and customers, demonstrating strong listening skills and engaging in productive dialogue.Conduct regular patrols of the Inspection Center and Logistics facility, documenting any safety or security concerns.Become certified in first aid, CPR, and AED to be a reliable resource for the team.Collaborate with your Safe and Secure Team Lead and Manager to address badge creation requests and CCTV reviews.Promote a proactive incident response mindset, ensuring adherence to our Incident Response Protocol.Utilize effective de-escalation techniques to maintain a collaborative environment, reflecting our Carvana value: 'we are all in this together.'Implement the Safe and Secure Principles at all facility access points to ensure compliance.Leverage our Safe and Secure Application (SAS App) and RFID technology to enhance security measures.Deliver exceptional service in every aspect of your role, embodying the Carvana values.

Waymo is advancing autonomous driving technology and is looking for a Global Security Systems Integrator based in Tempe, Arizona. This position plays a key part in strengthening security measures across the company’s worldwide operations. Role overview The Global Security Systems Integrator works closely with teams from different departments to develop, deploy, and oversee security systems. The main goal is to protect company assets and help maintain a safe environment for all employees. What you will do Collaborate with cross-functional groups to design and implement security solutions Manage and monitor security systems across global sites Support efforts to safeguard assets and promote employee safety Requirements Experience with security system integration and management Strong teamwork and communication skills Ability to work with teams across multiple locations

About Carvana If you are passionate about challenging the status quo and want to be part of a company that is transforming the car buying experience, Carvana is the place for you! We are revolutionizing the way people purchase vehicles, making it easier, faster, and more enjoyable. Have you seen our innovative vending machine? Check it out! We are looking for enthusiastic individuals who thrive in a dynamic environment characterized by impactful change. Team spirit is a core value at Carvana, and we encourage creativity and passion to drive innovation. We aim high, set ambitious goals, and use data-driven decisions to guide our actions. Explore our stories and see how we've been changing the game since 2013! About the Team and Position The Security Operations Center Lead plays a pivotal role in our 24/7/365 security team. This position involves analyzing and reporting on various risks, including facility intrusions, natural disasters, terrorism, civil unrest, and workplace violence. You will lead a team responsible for monitoring CCTV, access control, and alarm systems across Carvana sites nationwide, managing emergency phone lines, and supporting on-site Safe and Secure Associates in incident responses. Your leadership will guide team members in recognizing incidents that could jeopardize our sites, employees, or brand, while providing them with the coaching needed to assess impacts and respond effectively. The ideal candidate is committed to team development and achieving results at both individual and team levels. You should possess the ability to communicate desired behaviors clearly, deliver timely feedback, and inspire your team to balance urgency and quality in their work. What You’ll Be Doing Oversee day-to-day activities of the assigned team, identifying strengths and weaknesses, and determining opportunities for improvement. Analyze trends and outcomes, formulating strategies to meet team objectives. Engage with team members, providing coaching, performance management, and constructive feedback to demonstrate essential skills.

About Carvana Are you passionate about challenging the status quo? If so, you'll be excited to join Carvana, a company that's transforming the car buying experience. Traditional car buying can be frustrating, and we're dedicated to changing that. Have you seen our innovative car vending machine? It's just one of the ways we're making car ownership easier and more enjoyable! We seek individuals who are eager to thrive in an environment characterized by impactful change. At Carvana, teamwork and collaboration are at the heart of what we do. We encourage creativity and passion as we strive for innovation. We set ambitious targets and rely on data-driven decision-making to guide our operations. Watch this video to hear some of our success stories. Since our inception in 2013, we’ve been a game-changer, and we're not slowing down anytime soon. To learn more about our journey, click here. About the Team and Position The Safe & Secure Operations Remote Team (SSORT) plays a crucial role in ensuring the safety and security of our 20,000+ associates across more than 200 locations. By collaborating with various teams and external partners, the SSORT implements strategic plans that ensure our security technology remains innovative and effective. We ensure that each site has the necessary physical security measures to mitigate risks, provide proactive and reactive monitoring, and utilize data-driven protocols to manage potential risks to our business. Working closely with the Field Safe & Secure Team and the Enterprise Support Safe & Secure Team, the SSORT is vital to maintaining the safety of our associates at all times. The Senior Administrator for Safe and Secure Technology will assist both internal and external customers with technical issues and needs related to the safety and security of Carvana's team members and assets. This role involves troubleshooting and executing solutions across various platforms while managing multiple priorities and supporting continuous improvement initiatives. Pay Range: $65,000 - $70,000 annually Schedule: Monday - Friday, 8 AM - 4 PM, with on-call responsibilities after hours and on weekends as needed.

Join Opendoor as an IT Support Contractor!At Opendoor, our mission is to drive progress in life, one move at a time. We're revolutionizing the traditional real estate market by offering a seamless and contemporary approach to buying and selling homes. Our teams leverage dependable, user-friendly technology to excel every day — and that’s where our IT Support team plays a crucial role.About the IT Support TeamThe IT Support team delivers top-notch technical assistance and office technology services to all Opendoor employees and contractors. Here’s what we do:Provide support for end-user devices (primarily Mac, with some Windows) and essential productivity tools.Manage daily troubleshooting for hardware, software, and account access issues.Collaborate closely with Workplace, People, Finance, Security, and Engineering to ensure our offices operate smoothly.Deliver friendly, professional service while meeting or exceeding our internal SLAs and CSAT goals.You will be a key on-site IT partner for our Tempe and Phoenix offices while also assisting remote team members as required.Role SummaryAs an IT Support Technician, you will be the primary technical resource for local employees and visitors. Your responsibilities will include everything from onboarding new hires to troubleshooting hardware and providing office A/V and network support in collaboration with central IT teams. You will blend strong technical abilities with outstanding communication and a customer-centric approach.What You’ll DoEnd User SupportProvide tier 1–2 support for laptops (both Mac and Windows), mobile devices, and peripherals (monitors, docks, keyboards, headsets).Troubleshoot and resolve issues with core tools such as Okta, JAMF, Google Workspace, Slack, Microsoft 365, VPN, printers, and other business applications.Manage the ticket lifecycle in our ITSM tool (Linear or similar): triage, troubleshoot, escalate, and resolve within SLA.Offer in-person “walk-up” support in the office and remote support via chat, email, and video.Onboarding & OffboardingPrepare and provision devices for new hires (imaging, MDM enrollment, user profiles, application access).Assist with day-one setup: hardware handoff, account access verification, and more.

About Carvana Carvana is changing how people buy and sell cars. With a focus on making the process enjoyable, efficient, and fair, Carvana has quickly grown into the fastest-growing automotive retailer in history. In just eight years, the company expanded nationwide, went public on the NYSE, reached one million cars sold, and joined the Fortune 500. Now serving over 4 million retail customers, Carvana continues to grow and remains a profitable public automotive retailer. The company is committed to raising standards for customers and exploring new opportunities in the automotive sector. Working at Carvana means adapting to change, finding creative solutions, and always seeking improvement. Team members tackle meaningful challenges, learn quickly, and help shape the future of automotive retail. For a look at Carvana's workplace culture, watch employee stories. About the Security Operations Team The Security Operations Team monitors, detects, and reports cyber threats across Carvana. As a Senior Engineer, Information Security, this role will strengthen the team's ability to respond to and automate security processes. This position focuses on designing and implementing automated response actions, building AI-assisted workflows, and developing custom integrations. Promoting automation and AI across Technology Services is also a key part of the work. What You Will Do Design, develop, and maintain automated security playbooks and workflows using Torq or similar SOAR platforms to improve incident response and reduce manual work. Create AI-assisted workflows and integrate Large Language Models (LLMs) into security processes to speed up decision-making and analysis. Develop custom scripts and integrations (such as Python, REST APIs) to connect security tools and enterprise systems. Work with cross-functional teams to ensure proper log and data ingestion for automation logic. Promote automation initiatives throughout Technology Services. Build and deploy automation and AI agents to strengthen the technology organization. Identify and automate manual, repetitive tasks. Location Tempe, AZ

Pay Range: $20-$21 hourly Available Schedules: 8pm-4:30am Mon/Tues OFF 8pm-4:30am Sun/Mon OFF 8pm-4:30am Tues/Wed OFF About Carvana Do you enjoy challenging the status quo? Join Carvana, where we are transforming the car buying experience. Traditional car purchasing methods can be frustrating, and we are dedicated to changing that narrative. Have you seen our innovative vending machines for cars? We seek individuals who are passionate about thriving in a culture of dynamic change. At Carvana, teamwork and creativity drive our innovation. We set ambitious targets and encourage data-driven decisions in all our endeavors. Discover our journey since 2013 and what we have accomplished! About the Team and Position The role of the Security Operations Center Associate is integral to our 24/7 security team, responsible for identifying and reporting risks to our organization, including facility intrusions, natural disasters, criminal activities, civil unrest, and workplace violence. In this position, you will monitor CCTV, access control, and alarm systems across Carvana locations nationwide, manage emergency phone lines, and assist on-site Safe and Secure Associates during incidents. You will leverage software tools to detect incidents that may jeopardize our facilities, employees, or brand reputation, evaluate potential impacts, and escalate issues as necessary. The ideal candidate is naturally curious, well-informed about current events, and adept at quickly analyzing new information. This role requires a client-focused approach, where enthusiasm and a commitment to resolving safety concerns are paramount. The right candidate will be comfortable communicating with all levels of the organization, from entry-level staff to senior management, via phone, SMS, and email.

About DH Pace Company DH Pace Company, Inc. is a family-owned business with more than 60 locations across the continental United States. The company has exceeded $1 billion in annual sales and is recognized for its leadership in distributing, installing, maintaining, and repairing a wide range of commercial, industrial, and residential door, docking, and security solutions. DH Pace will celebrate its 100th anniversary in 2026. Role Overview: Outside Commercial Sales Representative – Integrated Security Systems DH Pace is building a strong Security Systems Integration team in Tempe, Arizona. The Outside Commercial Sales Representative will focus on identifying new business opportunities and strengthening relationships with existing commercial clients. This position is suited for someone who works independently and has a background in integrated security systems. What You Will Do Identify and pursue new commercial sales opportunities in the Tempe area Maintain and grow relationships with current customers Promote and sell a range of integrated security solutions, including: Access Control Video Surveillance Intrusion Detection Parking Control & Revenue Alarm Monitoring Services Comprehensive Service Programs Location This position is based in Tempe, Arizona.

Role Overview achieve1 is seeking a Principal Security Engineer for a temporary assignment in Tempe. This position plays a key part in protecting company systems, data, and infrastructure from security threats. What You Will Do Assess security risks across platforms and services Implement security measures to strengthen defenses Work closely with teams from different departments to improve overall security Location This role is based in Tempe. Position Type Temporary

About Gemini Founded in 2014 by Cameron and Tyler Winklevoss, Gemini is a pioneering global platform in the crypto and Web3 space, providing a diverse array of user-friendly, reliable, and secure cryptocurrency products and services for individuals and institutions across more than 70 countries. Our mission is to usher in a new era of financial, creative, and personal freedom by offering trusted access to the decentralized future. We envision a world where cryptocurrency fundamentally transforms the global financial system, the internet, and money, creating enhanced choices, independence, and opportunities for everyone — bridging traditional finance with the burgeoning cryptoeconomy in a more open, equitable, and secure manner. As a publicly traded company, Gemini is uniquely positioned to accelerate this vision with increased scale, reach, and impact. The Customer Support Department Our Customer Support team consists of highly skilled professionals who are committed to delivering outstanding customer service. Each member plays a vital role in ensuring customers have a positive experience when reaching out for assistance, asking questions, or providing feedback. The team efficiently manages all incoming service requests and communications related to the exchange, ensuring prompt and effective support. The Role: Customer Support Associate As a Customer Support Associate at Gemini, you will be instrumental in providing exceptional customer service and ensuring the swift resolution of inquiries. You will be dedicated to delivering clear and effective support, accurately addressing customer needs, while upholding our high standards of service. We seek a driven, self-motivated individual with strong interpersonal skills who thrives in a dynamic environment. The ideal candidate is exceptionally organized, detail-oriented, proactive, and eager to make an immediate impact by providing reliable and efficient support to our customers. This position requires in-person attendance 5 days a week at our Tempe, AZ office.

it1 seeks an Operational Inside Support Representative (ISR) to help maintain strong communication and provide support for clients. This position is remote, with a base in Tempe, Arizona. Role overview The ISR will collaborate with various internal teams to assist in delivering solutions that enhance the customer experience. Day-to-day work centers on supporting client needs and ensuring clear, timely communication across departments. Location This is a remote role connected to Tempe, Arizona, United States.

Join our team at Sonsoft Inc. as a VOIP Technical Support Specialist, where you will play a crucial role in delivering exceptional customer service and technical assistance related to our VOIP products. Your expertise will help clients resolve issues efficiently and ensure their systems operate smoothly.Key responsibilities include troubleshooting VOIP-related issues, providing remote support, and contributing to customer satisfaction. If you are a motivated individual with a passion for technology and problem-solving, we want to hear from you!

About EngineAt Engine, we are revolutionizing business travel by making it more personalized, rewarding, and straightforward. For years, managing travel and expenditures has been a daunting and fragmented process — we are here to change that. We believe that the future of travel should be seamless, supported by technology that enhances the customer experience at every touchpoint. This is why we are developing a platform that integrates corporate travel, a robust charge card, and modern spend management into one cohesive solution.To bring this vision to life, we are seeking exceptional, mission-driven individuals to help redefine how businesses manage and experience travel.Over 20,000 companies already trust Engine to support more than 1 million travelers and billions in annual bookings. Our cash flow positive business model, coupled with rapid growth, allows us to offer exclusive Engine-only rates, industry-leading rewards, and intelligent automation, enabling businesses to save money while providing world-class personalization and convenience.Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, earning accolades such as the Deloitte Fast 500 and Built In’s Best Places to Work.About the RoleWe are in search of a highly motivated IT Service Desk Technician who is ready to make an immediate impact. This role is crucial for delivering exceptional technical support, both in-office and remotely, ensuring our team operates efficiently and effectively.This position requires an in-office presence, and applicants must currently reside in the designated geographic location (hybrid in our Tempe, Arizona office).Your MissionAs a member of the Engine team, you will play an essential role in a dynamic environment where innovation meets collaboration. Here’s what you will be responsible for:Incident and Request Fulfillment: Manage support tickets adhering to target SLAs and KPIs, ensuring optimal service for our business partners while maximizing system uptime.Technical Support and Consultation: Act as a trusted advisor to internal business partners, providing technical support for laptops, printers, conference rooms, office networks, and applications.User and Asset Management: Assist with onboarding and off-boarding of users, lead new hire training sessions, and ensure timely delivery of hardware and access.Collaboration & Business Tools: Serve as the go-to resource for inquiries regarding key systems such as Google and Zoom.

About Wealth.com Wealth.com is an advanced planning platform serving a broad range of clients in wealth management. Trusted by major financial institutions, the company blends proprietary AI with deep technical expertise. Recent recognition includes: Top Estate Planning Technology and Top Estate Planning Implementation at the 2025 WealthManagement.com Industry Awards 2024 Best Technology Provider in the Trust category Top estate planning market share in the 2025 Kitces AdvisorTech Study Wealth.com fosters a collaborative workplace, encourages innovation, and has been certified as a Great Place to Work for 2025. Role Overview: Client Support Team Lead Location: Hybrid (New York City, Tempe, or San Francisco) The Client Support Team Lead will build and guide a high-performing support team at one of the fastest-growing fintech platforms. This position goes beyond day-to-day management. The Team Lead will shape the support experience, develop team members, and redesign support processes using AI, automation, and data. The goal: move from reactive troubleshooting to proactive client success, ensuring support scales efficiently as Wealth.com grows. What You Will Do Design, implement, and manage the support infrastructure. This includes ticketing systems, routing logic, escalation paths, SLAs, and a tiered support structure. Systematize current processes and introduce new solutions as needed. Lead, mentor, and support Client Support Associates. Set clear performance goals, define career paths, and establish specialization tracks as the team grows. Shift the support approach from reactive to proactive. Use product instrumentation, analytics, and client feedback to improve the client experience.

Join Carvana as a Customer Support Specialist and become a key player in delivering exceptional service to our customers. In this role, you will assist customers with inquiries, resolve issues, and ensure a smooth car-buying experience. Your communication skills and problem-solving abilities will shine as you engage with customers through various channels.

Join our dynamic team at DoorDash as a Supervisor of Specialty Support Operations. In this critical role, you will lead a team dedicated to enhancing the customer experience through specialized support initiatives. Your leadership will be pivotal in driving operational excellence and fostering a collaborative environment.The ideal candidate will possess strong analytical skills, the ability to motivate a diverse team, and a passion for delivering exceptional service. If you thrive in a fast-paced environment and are committed to continuous improvement, we want to hear from you!

Gen Digital brings together well-known brands like Norton, Avast, LifeLock, and MoneyLion to help nearly 500 million users worldwide protect their digital and financial lives. The company delivers cybersecurity, online privacy, identity protection, and financial wellness solutions in over 150 countries. Gen Digital values open discussion, experimentation, and learning, and encourages diverse perspectives across its teams. Role overview The Senior Information Security Analyst works at the intersection of security, DevOps, and delivery. The role focuses on translating legal and security framework requirements into practical vulnerability management and remediation strategies that span multiple security and DevOps teams. What you will do Design, operate, and improve the vulnerability management lifecycle, including identification, triage, prioritization, remediation, validation, and reporting. Support secure development practices to meet regulatory standards for vulnerability handling, coordinated disclosure, SBOM transparency, patch management, and post-deployment monitoring. Track, report, and escalate progress, risks, and dependencies related to vulnerability management. Collaborate closely with a Senior Project Manager and provide regular updates to senior leadership. Who thrives here This position suits those who excel at turning complex requirements into clear, actionable steps. Strong collaboration and communication skills are essential for success in this role. Location Tempe, AZ, USA