Service Operations Specialist at robin-radar | The Hague

Robin-radar seeks a Service Operations Specialist to join its Service and Support team in The Hague. This position focuses on managing maintenance and repair services for assets under subscription, ensuring clients receive consistent and high-quality support. Role overview The Service Operations Specialist develops and maintains the annual maintenance schedu…

Are you passionate about pioneering technology? Join our team at Robin Radar as a Software Developer, where you will play a vital role in creating software for cutting-edge radar technology.In this position, you will have the unique opportunity to directly contribute to the development of our radar software, allowing you to build, customize, and enhance our innovative products. Your work will not only amaze but also ensure that our radar systems operate at peak performance, enhancing safety for our customers.Be part of a dynamic, Agile Research & Development Software Development Team, where you will report directly to a supportive team lead dedicated to your growth and success.

Lead the charge in ensuring the world’s most sophisticated radar technology operates flawlessly — by guiding a dedicated team, transforming client challenges into enduring solutions, and fostering a culture of service excellence!In the role of Manager of Services and Support Operations, you will spearhead the planning and execution of our post-delivery lifecycle, ensuring that our hardware and software products are consistently upheld to the highest standards. Your goal will be to meet service level agreements (SLAs) and maximize customer satisfaction through streamlined processes and team development. This position reports directly to the Head of Services and Project Management.Key ResponsibilitiesManage all 24/7 service and support operations, aligning customer service efforts with overarching business objectives and product lifecycles.Design and execute service processes aimed at enhancing departmental efficiency and quality, while consistently monitoring and analyzing KPIs related to maintenance, repair, and equipment performance for proactive trend identification and action.Serve as the final escalation point for intricate hardware (mechanical/electrical) and software challenges, upholding rigorous standards for troubleshooting, diagnostics, and root cause analysis.Oversee the customer service portal and ensure the incident management system effectively tracks status and resolution times.Enhance spare parts forecasting and replenishment strategies to maintain optimal inventory levels.Collaborate with Engineering, R&D, and Production teams to communicate customer feedback and drive ongoing product improvements.Cultivate and lead a diverse team of managers and engineers in a supportive environment through robust performance management.Guarantee that all service delivery complies with contractual SLAs, warranties, and safety standards.

Join Robin Radar Systems' dynamic engineering team and contribute to the development of our innovative radar technology! In this role, you will excel in structured root cause analysis, driving the evolution of our products and enhancing operational efficiency.As the technical backbone of the engineering department, your influence will extend across various departments, positively impacting our Service & Support, Production, and Product Management teams.ResponsibilitiesLead root-cause analysis efforts and develop effective solutions;Engage in primarily mechanical projects (70%), with additional responsibilities in electronics, certification impacts, and EMC;Drive client-specific sub-projects, ensuring alignment with customer needs;Review technical documentation and facilitate technical adjustments across the organization;Take charge of creating a comprehensive technical manual for Service & Support;Proactively identify and implement improvements in processes and documentation to enhance team workflows.RequirementsMinimum of 1 year experience in a technical engineering setting;Master's degree or higher in engineering, mechanics, or electronics;Proficient in Solidworks or equivalent CAD software;Detail-oriented and structured in your work approach;Strong communication skills with the ability to articulate your decisions;Fluency in English is essential; Dutch language skills are a plus;Reside in the Netherlands and within commuting distance to The Hague.N.B. We understand that this is an extensive list of qualifications. Do not hesitate to apply even if you do not meet every single requirement. Our mission is a journey, and there's ample opportunity for growth!We embody core values: Trust, Ownership, and Ambition.

Are you a tech-savvy problem-solver with a passion for supporting others? Join our dynamic team as an IT Infrastructure Engineer and play a pivotal role in strengthening our IT operations!In this role, you will deliver expert support to our colleagues, ensure the integrity of critical systems, and proactively enhance and expand our infrastructure.You will also facilitate knowledge sharing, equipping everyone with the necessary information to thrive.ResponsibilitiesAct as the primary expert for resolving technical issues, providing 2nd and 3rd line support for our infrastructure and associated applications.Collaborate with our customer-facing teams to support our client sites effectively.Continuously monitor the IT infrastructure, swiftly identify and address problems, and conduct routine system maintenance to ensure peak performance.Proactively recommend and implement solutions to keep our infrastructure in line with evolving business needs.Champion knowledge sharing across the organization by managing and updating IT processes and security documentation.Ensure compliance and security by managing IT audits and adhering to protocols and industry best practices.Provide technical expertise and collaborate with the IT team and other relevant stakeholders on IT-related matters.RequirementsBachelor's degree in IT Engineering or a related field.A minimum of 3 years of experience in Solutions Engineering or similar roles.Experience with networking or security systems is a plus.Strong troubleshooting and analytical skills with advanced knowledge of both software and hardware are essential.Effective communication and collaboration skills in a multicultural environment are valued.Fluency in English, both written and spoken, is a requirement.Note: We understand this is a comprehensive list, and candidates come with varying levels of experience. We encourage you to apply even if you don't meet every desired skill. Our mission is a journey, and there's ample opportunity for growth along the way!

Role Overview Robin Radar Technologies is looking for a Project Engineer to join the team in The Hague. This position takes responsibility for technical delivery across the full project lifecycle, from installation and configuration through testing and deployment. The Project Engineer ensures that each project meets customer requirements and aligns with industry standards. This role serves as the technical point of contact, coordinating between internal teams and external stakeholders to keep projects on track. The Project Engineer reports to the Project Management Team Manager C-UAS. What You Will Do Help develop project plans, schedules, and budgets in collaboration with clients and colleagues. Create detailed engineering designs, including technical site assessments and network or system diagrams, with a focus on IT and infrastructure needs. Verify that all project specifications and designs comply with relevant industry standards and regulations. Identify technical risks, propose mitigation strategies, and monitor risks throughout the project. Prepare and carry out software and hardware configurations, including Factory Acceptance Tests (FATs) and Site Acceptance Tests (SATs). Troubleshoot technical issues during project execution, working with cross-functional teams to resolve problems and suggest improvements. Keep accurate records at each project stage, including change logs, approvals, and any issues encountered. Communicate clearly with internal teams (Engineering, Sales, IT) and with external customers and suppliers. Escalate delays or technical concerns within the team to keep projects moving forward. Qualifications BA or HBO degree in Engineering, Information Technology, or a related field. Up to 3 years of experience in electrical, technical engineering, or IT environments. Experience with Ubuntu, MS Office, and Jira is a strong plus.

Are you passionate about pushing the boundaries of technology? Join Robin Radar as a hands-on Front-end Architect and Team Lead, where you will play a pivotal role in creating cutting-edge software for market-leading radar technology!In this dynamic position, you will be instrumental in shaping our front-end software architecture and development. Collaborating closely with backend engineers, you will craft interfaces that are not only powerful but also user-friendly. Embrace a multifaceted role that merges performance, innovative design, and exceptional user experience—balancing hands-on coding with architecture and leading a dedicated front-end team of three.Become a key member of our agile and expanding R&D Software Development Team. You will report directly to the head of software, who will offer support and guidance throughout your journey.

Join our mission to deliver excellence globally – ensuring customer success through expert installation and maintenance!As a Service Engineer at Robin Radar Systems, you will leverage your technical expertise and customer-centric approach to provide top-notch installation, maintenance, and support services for our cutting-edge radar systems. Your responsibilities will include worldwide system installations, preventive maintenance, and troubleshooting to ensure seamless operations for our customers. You will play a crucial role in establishing robust customer relationships and upholding our commitment to quality service.Key ResponsibilitiesSystem Installation & Configuration: Execute installations and configurations of radar systems globally. Conduct on-site testing and initial calibration to ensure compliance with technical specifications. Collaborate with Project Management teams during the design and planning phase to recommend optimal installations.Preventive Maintenance & Troubleshooting: Carry out scheduled preventive maintenance to mitigate breakdown risks. Document all maintenance activities and service records. Address immediate issues, diagnose malfunctions, analyze root causes, and repair or replace components as necessary, in collaboration with the Systems Team.Service Documentation & Reporting: Maintain comprehensive service reports detailing diagnostics, repairs, and parts used. Provide constructive feedback to the engineering team to foster continuous improvement and product innovation.Sub-contractor Management & Compliance: Oversee sub-contractors on-site and ensure adherence to service contracts, warranties, and quality standards. Cultivate professional relationships with customers, resellers, and external stakeholders across diverse locations and cultures.

Join Robin Radar as a DevOps Engineer, where you will be instrumental in developing systems that facilitate the direct delivery of our software to radar hardware. Your responsibilities will include managing our on-premises setup and employing your bare metal installation expertise. The focus will be on automating deployment processes to enhance production speed and reliability. By minimizing manual interventions, you will enable us to scale our operations and guarantee that our radar systems are consistently equipped with the latest high-performance software.As a key member of the DevOps team within our R&D department, you will collaborate closely with a Team Lead who will offer technical guidance and assist in clearing obstacles, allowing you to concentrate on constructing reliable infrastructure.

At Robin Radar Systems, we are at the forefront of advanced technology in the critical sector of small-object tracking and classification, merging cutting-edge radar technology with essential safety measures. Our mission is vital: we aim to protect both people and wildlife by mitigating bird strikes in aviation, enhancing the security of wind farms, and defending critical infrastructures and forces against drone threats.We achieve this by integrating specially designed radars with innovative, AI-driven software algorithms, a powerful synergy that transforms complex data into immediate, actionable insights.Our rapid growth has positioned us among the top 10 fastest-growing companies in the Netherlands. As we expand, our core remains rooted in engineering excellence—fueled by trust, ownership, and a commitment to high aspirations.We are seeking exceptional engineering talent—innovative thinkers ready to navigate through traditional barriers and deliver groundbreaking, field-tested sensing solutions with unparalleled speed.Your ChallengeYou will spearhead the technical evolution of our FMCW radar technology, transitioning from high-level algorithm design to hands-on embedded systems implementation.Your expertise will help us maintain our radar systems as the most advanced globally, bridging the gap between avant-garde RF physics and instantaneous digital execution.What You BringOver 10 years of in-depth technical experience in the top-tier radar or defense sectors.Expert-level proficiency in at least two of the following areas: Signal Processing, RF Hardware Design, VHDL/Embedded C++, or Radar Algorithms.Proven experience in developing sophisticated Radar or Electronic Warfare systems.Comfortable working within strict standards while maintaining the flexibility to challenge conventional bureaucratic processes.A hands-on builder mentality: autonomous and driven to accelerate progress.Eligibility for Defense security clearance.Fluency in English, capable of influencing and debating technical strategies with leading radar scientists and representing Robin Radar at academic venues.Your ResponsibilitiesDesign and enhance next-generation FMCW radar architectures, emphasizing signal-to-noise ratio optimization and target classification in complex operational environments.Collaborate closely with cross-functional teams to ensure seamless integration of radar systems.

Join the dynamic realm of radar technology where your deep learning insights will revolutionize our ability to identify and monitor drones and birds in real-time!As an AI & Deep Learning Intern at robind-radar, you'll dive into pioneering radar tracking and classification research. Collaborating closely with our AI team, you'll play a crucial role in developing advanced radar systems. Your responsibilities will encompass a comprehensive research track that spans literature review, implementation, and evaluation, positioning you as a key contributor to our AI initiatives.Key ResponsibilitiesExplore cutting-edge techniques pertinent to your research focus, including Uncertainty Quantification, Temporal Aggregation, Architectural Adaptation, and Radar Track Clustering.Modify and deploy deep learning methodologies within our established Python/PyTorch frameworks.Create evaluation metrics and assess the precision of uncertainty estimations or classification outcomes.Examine how your findings enhance downstream radar functionalities, such as risk-aware decision-making or instantaneous drone detection.Produce a comprehensive software framework documentation and a comparative analysis of methodologies.QualificationsCurrently enrolled in a master’s degree program in AI, Computer Science, Physics, or a related technical discipline.Demonstrable proficiency in Python and hands-on experience with deep learning frameworks, particularly PyTorch.In-depth understanding of neural network architectures (e.g., ResNet) and foundational deep learning principles.Strong analytical capabilities and problem-solving aptitude with exceptional attention to detail.Fluent communication skills in English, both written and verbal.Adaptable and self-motivated, eager to thrive in a hybrid work environment.N.B. We understand that this is an extensive list and candidates possess varying degrees of experience. We encourage you to apply even if you feel you do not meet every single requirement. Our journey is about growth, and there is much to learn!You should resonate with our core values: We trust, We own it, & We aim high.What We Offer...

At Robin Radar Technologies, we are at the forefront of innovation, and we invite you to join us as we expand our capabilities. As an RF Manufacturing & Test Engineer, you will play a pivotal role in our radar technology by acting as the technical liaison between our R&D team and manufacturing partners.Your expertise will be essential in ensuring that intricate RF designs are transformed into reliable and repeatable production processes, thereby ensuring manufacturability and testability on a large scale.Key ResponsibilitiesDevelop and implement manufacturing and testing strategies for RF submodules, guiding them from prototype to full production.Design, specify, and validate custom RF test setups for submodule production and acceptance testing.Transfer RF test setups, procedures, and documentation to Electronic Manufacturing Services (EMS) and box-build partners.Assist manufacturing partners throughout the ramp-up phase, production, and troubleshooting of issues.Maintain technical ownership of RF submodule test coverage, calibration limits, and yield optimization.Work collaboratively with RF designers, systems engineers, and quality assurance teams to ensure manufacturability and adherence to testing standards.Analyze production test data and champion improvements in testing methodologies and RF performance.Ensure thorough documentation of testing protocols, acceptance criteria, and production guidelines.

Lead strategic growth and operational excellence by effectively aligning internal requirements with external expertise, ensuring that our outsourcing collaborations yield precision, dependability, and value!As an Outsourcing Procurement Specialist, you will be pivotal in transforming intricate internal business demands into actionable requirements while overseeing the project lifecycle. Serving as the "Voice of the Project" within a dedicated procurement task force, you will enhance "Make vs. Buy" analyses and uphold delivery reliability through meticulous milestone management. By devising seamless knowledge transfer roadmaps and nurturing intricate vendor relationships, you will guarantee functional continuity across various departments. This position reports directly to the Head of Procurement.Key ResponsibilitiesTranslate internal stakeholder requirements into precise Statements of Work (SOW) and process designs to eliminate vendor ambiguity.Conduct feasibility assessments and evaluations based on cost, core competencies, and risk factors to optimize sourcing strategies.Facilitate project advancement against established requirements to guarantee vendors deliver as promised within deadlines, adeptly shifting between procurement and project management perspectives.Establish interaction models with partners, whether integrating specialized talent or managing comprehensive service agreements.Execute global benchmarking and handle intricate sourcing using weighted scoring models, focusing on technical stability and data security.Develop Service Level Agreements (SLAs) with performance penalties, create "Gainshare" models, and ensure data repatriation and termination clauses are in place to mitigate dependency risks.Act as a critical liaison between financial objectives and relationship management, addressing the emotional dimensions of outsourcing across business units and external partners.Create strategic roadmaps for transitioning knowledge and processes from internal teams to external providers.

Ensure unparalleled quality from our suppliers – guaranteeing that the components and services we receive meet stringent standards, enabling us to consistently develop reliable, high-performance products.As a Supplier Quality Assurance Specialist at Robin Radar Technologies, you will take the lead in supplier qualification, monitoring, and auditing to ensure that all purchased materials comply with our design and quality specifications. You will collaborate closely with teams in Procurement, Engineering, Production, and Quality, translating technical specifications into clear supplier requirements, preventing nonconformities, and driving corrective and preventive actions when necessary. In this vital role, you will help uphold our high-quality standards and foster strong, collaborative relationships with suppliers, ensuring we deliver products that our customers can trust.Key ResponsibilitiesSupplier Qualification & Performance: Oversee the selection and qualification of suppliers to ensure alignment with project requirements and company standards. Continuously monitor supplier performance during contract execution, maintain an up-to-date database of qualifications, certifications, and performance history to support sourcing decisions.Specification & Quality Alignment: Review product and service specifications prior to release to suppliers to ensure they meet required quality standards. Collaborate with design, engineering, and procurement teams to clarify requirements and address quality issues early in the process.Supplier Audits & Compliance: Plan and conduct regular supplier audits to verify compliance with specifications, purchase orders, and relevant industry standards such as ISO 9001. Document findings, communicate them to stakeholders, track corrective actions, and assist suppliers in developing and implementing improvement plans.Inspection, Testing & Acceptance: Manage the inspection and testing of procured products to ensure they meet defined quality criteria. Review inspection and test reports for acceptance or rejection decisions, and coordinate with internal teams and suppliers to resolve deviations.Training & Continuous Improvement: Provide training and support to suppliers on quality tools, standards, and specifications to build mutual understanding and capabilities. Lead supplier quality improvement initiatives, utilizing data and analysis to identify root causes, implement process enhancements, and reduce nonconformities over time.Corrective & Preventive Actions (CAPA): Assess the effectiveness of corrective and preventive actions and ensure timely resolution of quality issues.

Join Robin Radar Systems as a Parts, BOM & Configuration Management Engineer, where you'll play a pivotal role in overseeing and sustaining precise Bills of Materials (BOMs) and product configurations throughout their lifecycle. Your expertise will ensure parts are distinctly identified, configuration changes are tracked and managed, and version control is maintained to fulfill production, maintenance, and customer requirements.By integrating BOM and configuration data into ERP and PLM systems, you will facilitate seamless operations and offer guidance on industry best practices. This position is integrated within our R&D Engineering team, reporting directly to the Head of Engineering.Key ResponsibilitiesParts Identification & Accuracy: Ensure all parts are clearly marked with correct part numbers, descriptions, and specifications for accurate ordering.BOM Management: Develop, manage, and maintain Bills of Materials (BOMs), ensuring accurate details of materials, components, and suppliers.Configuration Control: Implement and uphold configuration management processes, effectively tracking and managing product changes.Version & Change Management: Ensure the appropriate product configurations are established for production, maintenance, and customers, including variations and updates.Documentation & Traceability: Maintain comprehensive records of product configurations, including drawings, specifications, and modifications.Production Support: Provide precise BOM and configuration data to production teams for assembly, maintenance, repairs, and updates.System Integration: Ensure BOMs and configuration data are accurately integrated into ERP and PLM systems for smooth operations.Stakeholder Guidance: Advise internal teams on best practices for BOM and configuration management.

Join us as the technical backbone for advanced radar systems, ensuring their seamless operation while tackling complex challenges, empowering our clients, and driving product enhancements from the front lines!As an S&S Systems Engineer, you will be pivotal in maintaining system functionality and delivering robust technical solutions to customer inquiries. You will proactively address issues and facilitate product improvements through detailed performance analysis. This role entails providing customized support via remote assistance and occasional on-site client visits, acting as a crucial liaison between customers and internal teams. You will report to the S&S Systems Manager.Key ResponsibilitiesMonitor and analyze database, systems, and server performance, troubleshooting issues, managing updates, and ensuring stability and uptime through remote oversight.Maintain comprehensive documentation of maintenance tasks, repairs, and equipment performance to support efficient operations.Offer daily technical support to end-users, including on-call assistance, with a focus on software-hardware integration and diagnosing customer issues remotely.Conduct initial customer data analysis to identify trends, collaborating with internal teams to understand product limitations and resolve complex challenges.Relay user feedback to Product and R&D teams to enhance the user experience and contribute to ongoing product development.Conduct regular inspections and take proactive measures to mitigate potential system issues using monitoring tools to identify vulnerabilities early.Engage in product performance reviews with clients, pinpointing areas for improvement and taking necessary actions to address or escalate issues.

Are you passionate about pioneering technology? Do you aspire to contribute to software development for cutting-edge radar systems?Join Robin Radar as a Software Developer, where you will have the unique chance to directly engage with our innovative software solutions. You will play a pivotal role in creating, adapting, and enhancing the software that powers our advanced radar products.In essence, you will be at the forefront of developing revolutionary radar technology! Your contributions will be vital in ensuring that our radars operate with top-tier software, thereby enhancing product performance and safety for our clients. You will be part of a dynamic, expanding, and agile R&D Software Development Team, led by a supportive team leader who will guide you throughout your journey.

The Director of Innovation and Development Projects at robin-radar leads the Project Management Office (PMO) in The Hague. This position bridges hardware and software engineering with global market launches, ensuring projects meet deadlines, budgets, and quality standards. The role focuses on turning complex technical goals into clear, actionable plans and maximizing how teams use resources. What you will do Lead and mentor a team of Project Managers, building a culture that values accountability and psychological safety. Translate the Product Roadmap into a detailed Innovation and Development Master Schedule, managing technical dependencies with a structured Phase-Gate process. Oversee the Innovation and Development Resource Map, planning capacity across Engineering, Software, and Innovation teams to balance workloads. Spot gaps in talent or infrastructure and secure needed internal investments or external partnerships. Work closely with project leads to identify and manage risks, including technical issues and supply chain disruptions. Ensure all Innovation and Development outputs meet international regulations and internal quality standards. Manage the Innovation and Development budget, covering both Capex and Opex, and deliver accurate financial forecasts to the executive team. Serve as the main point of contact for the Executive Team, turning technical progress into clear business updates. This role suits someone skilled at clarifying technical complexity and guiding teams through the full project lifecycle, from vision to delivery.

Robin Radar Systems is seeking an Industrial PhD Researcher in 6G Technology to join its team in The Hague. This position is part of the Future Network Services (FNS) flagship project, a collaboration among 60 Dutch ICT companies, mobile operators, semiconductor manufacturers, and research institutions advancing the next generation of mobile networks. About the Role This PhD position centers on designing polarimetric antenna elements for wide-scanning polarimetric arrays. The work involves developing beamforming networks to achieve strong isolation between polarimetric channels, while maintaining consistent phase shifts and propagation losses across all elements. Main Responsibilities Carry out research on polarimetric electronically scanning arrays, tracking new developments in the field. Develop algorithms and methods to improve the performance of polarimetric electronically scanning arrays for telecommunications and radar, including the design of new antenna elements and feeding networks. Test and confirm theoretical results through experimental work. Publish research findings in peer-reviewed journals and contribute to the scientific community. Collaborate with industry partners, universities, and research organizations to exchange knowledge and foster joint projects. Prepare and defend a PhD thesis based on your research outcomes.

Master Complex Machines and Robots!At Airborne, we specialize in crafting components for the aerospace industry using composites—incredibly strong and lightweight materials. Your role as a CNC Milling Operator is essential to our operations, as you will operate and program the machines and robots that are critical to our success. This is a challenging position, but we will provide you with all the training you need to excel.What Will You Do?The CNC Milling Operator/Programmer is responsible for the entire milling process, from supplying a 3D model to successfully machining the final product. You will also create, modify, and manage CNC milling programs. Additionally, the CNC operator/programmer is the expert in milling and programming, assisting colleagues in determining milling strategies. You will operate a 3- or 5-axis milling machine, producing highly precise (composite) components for various applications.This role operates on a two-shift system, where you and your colleagues ensure a seamless transition between shifts to deliver top-notch work.Who Will You Work With?You will be part of a close-knit team within the production department. You will frequently interact with your team leader, foreman, and colleagues from Quality and Engineering. Together, we foster a supportive and safe work environment.Why Join Airborne?Innovative projects in aerospaceCollaborative and supportive team atmosphereOpportunities for continuous learning and development