Analyst - Trust & Safety Operations

Join Scopely as an Analyst in our Trust & Safety Operations team, where your analytical skills will play a crucial role in ensuring a safe and enjoyable experience for our players. You will be responsible for monitoring activities, analyzing data, and developing strategies to enhance our safety protocols.

We are looking for a dedicated Business Operations Analyst to bolster the operational backbone of our Professional Services division. This pivotal position is essential for enhancing visibility, efficiency, and scalability in service delivery, resource management, and financial performance. The ideal candidate will merge analytical precision with operational insight, working closely with Services leadership to transform data into actionable strategies.This role does not focus on project delivery; rather, it centers on service business operations aimed at ensuring predictable execution, optimizing capacity and profit margins, and facilitating informed decision-making as our organization expands.Key ResponsibilitiesServices Operations & Resource ManagementOversee comprehensive service operations from deal handoff to delivery and closure, ensuring operational readiness at every phase.Collaborate with Services leadership on resource planning, capacity modeling, and utilization management to effectively balance demand, cost, and service coverage.Track project setup, staffing alignment, billing readiness, and delivery health to proactively identify risks and inefficiencies.Pinpoint recurrent operational bottlenecks and propose enhancements that safeguard profit margins and delivery standards.Assist in subcontractor management by monitoring onboarding status, utilization rates, costs, and performance, and by providing insights that facilitate effective deployment, margin management, and delivery preparedness.Business Analytics, Reporting & InsightsEnsure the accuracy and reliability of service-related data across various systems (CRM and PSA, Strategy).Serve as the primary contact for service dashboards, translating metrics and trends into actionable insights that guide resource decisions, enhance forecasting accuracy, and optimize delivery execution.Convert complex data into clear insights and recommendations for Services and executive leadership.Assist in quarterly planning, forecasting, and QBR preparation through data-driven analysis.Cross-Functional ExecutionAct as a bridge between Professional Services, Sales, Finance, and Operations to ensure alignment and seamless execution.Support deal reviews by validating service scope, pricing assumptions, staffing feasibility, and delivery timelines.Collaborate with Finance on billing readiness, revenue recognition support, and variance analysis.Facilitate consistent operating rhythm across teams through standardized reporting and governance.Prepare and review sales and contractual documents (e.g., Statements of Work, Work Orders, Change Orders, estimates) for both standard and custom deals, ensuring compliance with Strategy's policies.

Airbnb was founded in 2007 when two innovative hosts welcomed three guests into their San Francisco home. Since then, we've expanded our community to over 5 million hosts who have welcomed more than 2 billion guest arrivals in nearly every country around the world. Each day, our hosts offer unique stays and experiences that enable guests to engage with local communities in a more genuine way.We are seeking a dedicated and experienced Safety Specialist to address a range of safety concerns within our community. This role encompasses issues such as personal safety threats, domestic violence, suicide or self-harm, child exploitation, physical and sexual assault, drug-related activities, sex work, and human trafficking. The ideal candidate will possess the ability to accurately identify threatening situations and demonstrate empathetic communication and swift decision-making skills to provide optimal support for survivors and help restore their sense of security.The successful applicant will manage escalated issues and initiate the user dispute request process for personal safety incidents. Our specialists are tasked with investigating cases involving trauma or personal harm, negotiating collaboratively while verifying facts, and making policy-based decisions for effective resolutions. Maintaining high confidentiality levels during investigations and thoroughly documenting findings in written reports and summaries is essential.Additionally, we focus on educating our hosts and guests to promote positive experiences while ensuring security and safety on the Airbnb platform. Responsibilities include managing cases involving damages, monitoring flagged or inappropriate content, and identifying and reporting trends in online risks. Collaboration with safety support teams to develop and enhance internal policies and tools is also part of this role. A minimum of 1 year of experience in a similar position is required.A Typical Day:Build and maintain rapport with community members, team members, and key stakeholders.Identify case severity and de-escalate crises while managing emotions effectively.Ensure thorough understanding of policies and their rationale, implementing them to serve the best interests of our community.Collaborate with the Safety Lead to enhance internal policies, processes, and tools.

Fastly empowers individuals and businesses to connect seamlessly with their favorite digital experiences. Our advanced edge cloud platform allows customers to craft exceptional digital experiences rapidly, securely, and reliably by processing, serving, and safeguarding their applications at the edge of the Internet, close to their end-users. Designed for the modern Internet, our platform is programmable and supports agile software development. Esteemed companies like GitHub, Yelp, Paramount, and JetBlue trust Fastly to enhance their online presence.Join us in our mission to build a more trustworthy Internet.SOC Analyst (Security Operations)We are looking for a dedicated SOC Analyst to join our Customer Security Operations Centre. In this critical role, you will serve as a frontline defender for Fastly’s global enterprise clientele. Utilizing our edge cloud platform and a suite of security tools, you will monitor network traffic, detect advanced anomalies, and implement real-time mitigations against DDoS, Bot, and Web Application attacks.This high-impact position requires you to act as a strategic partner for our Managed Security Service (MSS) clients, delivering expert visibility and rapid responses necessary to combat internet-scale threats.Key Responsibilities:Incident Response: Take the lead in identifying and mitigating high-impact security incidents. You will analyze complex traffic patterns and implement effective countermeasures, including rate limiting and custom WAF & Security rules, to neutralize threats in real-time.Security Management: Act as the primary security consultant for MSS customers, continuously tuning and refining security policies to optimize detection accuracy and maintain a robust security posture tailored to each client’s unique environment.Proactive Threat Hunting: Conduct thorough investigations using log analysis to uncover potential threats and opportunities for hardening.Reporting & Intelligence: Create comprehensive After Action Reports (AARs) and monthly security summaries, transforming complex telemetry and attack data into actionable insights for stakeholders.Communication: Serve as the Subject Matter Expert (SME) during active security incidents, providing clear, calm, and professional guidance through real-time communication channels, ensuring that customers feel informed and confident in our defensive strategy.

At Fastly, we empower individuals to connect with their passions more effectively. Our edge cloud platform is designed to help clients build exceptional digital experiences swiftly, securely, and reliably by processing, serving, and safeguarding applications at the edge of the Internet, closest to end-users. We cater to some of the world's leading companies, including GitHub, Yelp, Paramount, and JetBlue, maximizing the benefits of the modern internet through programmability and agile software development.Join us as we work towards creating a more secure Internet.Security Operations Center Analyst - Japan, APACFastly is on the lookout for a dedicated SOC Analyst to join our Customer Security Operations Centre. In this pivotal role, you will serve as a frontline defender for our global enterprise clientele, utilizing our cutting-edge edge cloud platform and an extensive suite of security tools to monitor traffic, identify sophisticated anomalies, and implement real-time mitigations against DDoS, bot, and web application attacks.This impactful position will see you acting as a strategic partner for our Managed Security Service (MSS) clients, ensuring expert visibility and rapid response to internet-scale threats.Responsibilities:Incident Response: Spearhead the detection and mitigation of high-impact security incidents, analyzing complex traffic patterns and deploying precise countermeasures, including rate limiting and custom WAF & Security rules to neutralize threats in real-time.Managed Security Delivery: Act as the primary security consultant for MSS customers, continuously tuning security policies to optimize detection accuracy and establishing a robust security posture tailored to each client’s unique environment.Advanced Threat Hunting: Perform data-driven investigations utilizing log analysis to uncover potential threats and identify hardening opportunities.Security Intelligence & Reporting: Produce comprehensive After Action Reports (AARs) and monthly security summaries, translating intricate telemetry and attack data into actionable insights for customer stakeholders.Strategic Communication: Serve as the Subject Matter Expert (SME) during active security incidents, providing clear, calm, and professional guidance through real-time communication channels, ensuring customers remain informed and confident in our defensive strategies.

Role overview Rubrik Japan seeks a Senior Sales Operations Analyst to act as a strategic partner for the regional sales team. This position is based in Tokyo and focuses on supporting business growth through operational excellence. What you will do Set up and maintain daily operational routines for the sales organization Monitor governance and ensure data integrity in Salesforce Integrate complex data architectures to address business requirements Handle technical troubleshooting for sales operations systems Serve as a consultant to field teams and collaborate with cross-functional leaders Identify ways to improve business workflows and remove operational obstacles to help maximize sales productivity Location This position is based in Tokyo, Japan.

Join Cloudflare as a Senior Solutions Engineer specializing in Zero Trust security solutions. In this pivotal role, you will leverage your expertise to assist customers in implementing robust security protocols that ensure seamless digital experiences. You will collaborate with cross-functional teams to design and deliver innovative solutions tailored to meet the unique needs of our clients in Japan.

Fastly empowers individuals and businesses to maintain a strong connection with their digital passions. Our cutting-edge edge cloud platform allows customers to swiftly, securely, and reliably create exceptional digital experiences by processing, serving, and safeguarding applications right at the edge of the Internet. This innovative platform is designed to leverage the modern internet, providing programmability and supporting agile software development. Our clientele includes some of the most distinguished companies worldwide, such as GitHub, Yelp, Paramount, and JetBlue.Join us in our mission to build a more trustworthy Internet.Senior SOC Analyst - APACIn the evolving landscape of cybersecurity, the SOC Analyst role at Fastly plays a crucial part in delivering real-world security insights as we combat Internet-scale threats. Our cloud security solutions empower clients with enhanced visibility and centralized expertise.The Customer Security Operations Center (CSOC) team at Fastly is dedicated to operational support for our security products and services. As a SOC Analyst, you will focus on providing exceptional security services to our clients, particularly in integrating and supporting agent software on customer systems. Collaboration with security, operations, and customer organizations will be essential in delivering effective support solutions for contemporary security challenges.As part of a 24/7 team, SOC Analysts are expected to work shifts that include Tuesday through Saturday, Sunday through Thursday, or Monday through Friday.What You Will DoThis position within the Fastly Customer Security Operations Center (CSOC) is responsible for monitoring and analyzing customer activities, with a strong emphasis on security functions such as identifying account takeovers or Bot Attacks and administering Web Application Firewalls (WAF). You will engage with advanced security and attack vectors around the application layer, utilizing diverse web technologies. This role offers the chance to work with some of the world's most scalable distributed systems that process approximately 10 million requests per second, alongside world-class engineers who have developed these systems.Key responsibilities include:Exhibiting expertise in ensuring customer security and delivering exceptional responses to security incidents.Providing in-depth application security experience on escalated cases from customers and automated systems.Engaging in continuous improvement initiatives and research to enhance our customer security offerings.

Join Waymo as a Field Safety Engineer in Tokyo, Japan, where you will play a critical role in ensuring the safety and efficiency of our autonomous driving technology. Your expertise will help us navigate the challenges of real-world applications and enhance our commitment to safety.

Join Intuitive Surgical as a Medical Device Safety Management Specialist, where you will play a crucial role in ensuring the safety and efficacy of our medical devices. Your expertise will contribute to the development and implementation of safety protocols, risk assessments, and compliance with regulatory requirements. Be part of a team that is dedicated to revolutionizing healthcare through innovative surgical solutions.

Join ergomed as a Pharmaceutical Safety Monitoring Assistant and play a vital role in ensuring the safety and efficacy of pharmaceutical products. You will support the pharmacovigilance team by assisting in the collection, processing, and analysis of safety data. Ideal candidates will have a keen interest in drug safety, excellent attention to detail, and strong communication skills.

Veeva Systems is a purpose-driven organization and a trailblazer in the industry cloud, dedicated to accelerating the delivery of therapies to patients by empowering life sciences companies. Having achieved remarkable growth, we surpassed $2 billion in revenue last fiscal year, with immense potential for further expansion.At Veeva, our core values guide us: Do the Right Thing, Customer Success, Employee Success, and Speed. We are not just another public company; in 2021, we made history by becoming a public benefit corporation (PBC), legally required to balance the interests of our customers, employees, society, and investors.Join us in transforming the life sciences industry and making a positive impact on our customers, employees, and communities.The RoleAre you eager to implement cutting-edge cloud solutions in the Life Sciences sector? Do you want to hone your consulting skills and provide implementation solutions that enhance client productivity and efficiency? Veeva Japan is seeking highly motivated, self-directed Consultants with experience in the implementation, support, or administration of business/IT operations for software solutions to join our Professional Services team. Team members will implement Veeva’s Vault Development Cloud to help organizations break down silos and revolutionize business processes across clinical, regulatory, and quality sectors with increased efficiency and compliance.Candidates with consulting experience who actively participate in the design and deployment of software solutions and possess a forward-thinking technological mindset in the Life Sciences arena will excel in this role.Proficiency in business-level communication in both English and Japanese is required. Candidates must be based in Tokyo, Japan.

About 3eco:At 3eco, we are on a mission to foster a safer and more sustainable world! Our company excels in providing award-winning regulatory expertise combined with advanced technology, seamlessly integrating crucial data and intelligence pertaining to chemicals, regulations, products, and supply chains for over 5,000 clients worldwide.With more than 35 years of industry experience and a presence in 15 locations across North America, Europe, and Asia, we connect our customers with a new generation of expert-driven AI solutions, specifically tailored to expedite product compliance with trust, speed, and domain authority.Are you ready to shape the future? Join us!About the Role:Are you enthusiastic about chemical safety, regulatory compliance, and making a significant impact in the real world? At 3eco, we are expanding our team in Japan and seeking a passionate Safety Data Sheet (SDS) Author who is eager to grow with us.Whether you're a seasoned professional looking for a high-impact, client-facing position or a budding scientist eager to learn and contribute, this is your opportunity to become part of a mission-driven, global organization as we launch a new service in the Japanese market.You will be part of a collaborative team that merges scientific knowledge, cutting-edge technology, and a customer-centric approach to deliver top-tier SDS authoring and regulatory support. Throughout this journey, you will enhance your understanding of global regulations, interact with international clients, and help define our world-class service delivery across Japan and beyond.

Join NielsenIQ as an Analyst or Senior Analyst in our Analytics & Insights division, where your analytical skills will drive strategic decisions and influence business outcomes. You will work closely with cross-functional teams to harness data insights that enhance client performance and market understanding.

About Woven by ToyotaWoven by Toyota is at the forefront of Toyota’s transformative journey into a mobility-centric company. With a commitment to innovation that prioritizes human needs, our mission is to redefine mobility, enhancing its role in society.Our initiatives revolve around four core pillars: AD/ADAS, focused on autonomous driving and advanced driver assistance technologies; Arene, our software development ecosystem for software-defined vehicles; Woven City, our innovative testbed for mobility solutions; and Cloud & AI, the digital backbone supporting our collaborative efforts. Together, we strive for a bold vision: a world free of accidents and improved well-being for everyone.=========================================================================TEAMOur team is dedicated to crafting safer and more secure vehicle applications for mass production. Developing reliable fail-safe mechanisms, including redundant systems, is crucial for automated driving technologies. We invite candidates passionate about advancing technologies for automated driving and support systems to apply.WHO ARE WE LOOKING FOR?We seek a highly knowledgeable professional with a profound understanding of AD/ADAS systems and expertise in fail-safe design. The ideal candidate will possess the skills to define system requirements and architecture that ensure fail-safe operations, working collaboratively across diverse AD/ADAS teams.

Role Overview Turner Townsend is hiring a Health, Safety, and Environment (HSE) Manager in Tokyo. This role focuses on shaping and maintaining HSE policies across the organization. The HSE Manager plays a key part in building a strong safety culture and ensuring that all operations meet regulatory requirements. What You Will Do Develop and update health, safety, and environmental policies for the Tokyo office Implement HSE procedures to support compliance with local and international regulations Collaborate with teams across departments to embed HSE practices into daily operations Promote awareness and engagement around safety and environmental standards Location This position is based in Tokyo.

Mujin is at the forefront of innovation in the field of industrial robotics, creating MujinOS, a cutting-edge intelligent operating system. By employing real-time digital twins, MujinOS effortlessly integrates and orchestrates machinery to enable fully autonomous operations.Central to our operations is Machine Intelligence (MujinMI), a distinctive methodology that provides sophisticated perception, planning, and control algorithms to tackle the most complex automation challenges.With our solutions trusted by leading global corporations, we are revolutionizing supply chain efficiency. Based in Japan, our teams are expanding in China, the US, and Europe. We welcome you to join our vibrant environment where your contributions can shape the future of automation.As a Senior Embedded Software Engineer specializing in Functional Safety, you will be responsible for developing embedded software tailored to functional safety systems. You will design multiple software components in alignment with functional safety standards, and you will collaborate closely with various development teams (hardware, software, robotics, and testing) to ensure that designs are implemented, verified, and validated according to system requirements and safety targets.This role offers the exciting opportunity to engage from the initial design phase of a product and witness the comprehensive process of how innovative products come to life.

Join Adyen as an AML & Screening Analyst in our Tokyo office. In this pivotal role, you will help ensure compliance with anti-money laundering regulations while safeguarding the integrity of our financial services. Collaborate with a global team to monitor transactions, assess risk, and implement effective screening processes. Your analytical skills will be crucial in identifying suspicious activities and maintaining the highest standards in compliance.

About CrunchyrollFounded by anime enthusiasts, Crunchyroll is dedicated to bringing the vibrant art and culture of anime to its dedicated community. With over 100 million fans across more than 200 countries and territories, we connect audiences with the captivating stories and characters they love. Our offerings span various platforms, including online streaming, theatrical releases, games, merchandise, and events, all fueled by the anime content that inspires us.Join our dynamic team to help shape the future of anime!Crunchyroll, LLC operates as an independent joint venture between Sony Pictures Entertainment (US) and Aniplex (Japan), both subsidiaries of Sony Music Entertainment (Japan) Inc. and part of the larger Tokyo-based Sony Group Corporation.

Join NielsenIQ as an Analyst/Sr Analyst in our Customer Success team, where you will leverage your analytical skills to provide insights that drive customer satisfaction and success. You will be responsible for developing and delivering actionable insights from analytics, enabling our customers to make informed decisions. Collaborate with cross-functional teams to enhance customer experiences and optimize performance.