Assistant Customer Service Manager

As an Assistant Customer Service Manager at Lalamove, you will play a vital role in enhancing our customer experience. Your responsibilities will include leading a team of customer service representatives, ensuring high-quality support, and developing strategies to improve service efficiency. You will also collaborate with various departments to address cust…

About the Role Wabtec Corporation is hiring a Customer Service Supervisor in Tokyo. This position leads the customer service team, focusing on high-quality service and a supportive team atmosphere.

Role Overview Mercari, Inc. is seeking a Customer Service Operational Risk Manager for its Minato City, Tokyo office. This position focuses on strengthening the safety and reliability of customer service operations for Japan’s leading e-commerce platform. What You Will Do Oversee strategies to manage operational risk within customer service functions Collaborate with teams across the company to spot potential risks early Develop and implement measures that reduce risk and support a smooth customer experience Location Minato City, Tokyo, Japan

Join our team as a Tire Customer Service and Training Specialist and play a vital role in enhancing customer satisfaction and ensuring the effective training of our staff. You will be responsible for providing exceptional customer support, resolving inquiries, and facilitating training sessions that equip our team with the knowledge and skills necessary to excel in their roles.

Join Marcura as an Assistant Operations Manager in Tokyo, Japan, where you will play a crucial role in ensuring exceptional customer support for DA-Desk users. This customer-centric position involves addressing day-to-day inquiries via phone, email, and online channels, specifically for Japanese-speaking clients both in Japan and abroad.Your responsibilities will include conducting online demonstrations and providing on-site training to help users navigate the DA-Desk web application as per customer requests and during onboarding programs for new clients.Additionally, you will offer similar support to local shipping agents appointed by customers through the DA-Desk platform, while also contributing to various services within the Marcura group, including business development initiatives.Promote the value of DA-Desk and enhance customer relationship management.Champion customer satisfaction, retention, and long-term value creation for a portfolio of Japanese accounts.Help customers realize measurable benefits from Marcura’s solutions and effectively communicate these advantages in the context of digital transformation.Foster and maintain strong relationships with customer stakeholders and end users.Monitor customer health, identify potential churn risks, and seek cross-sell and up-sell opportunities within the Marcura portfolio, reporting findings for strategic planning.Collaborate effectively with internal teams including Operations, Finance, Support, and Integration.Act as the voice of the Japanese customer within the organization, influencing product direction, service delivery, and commercial strategies.Support business development efforts for Marcura Japan’s leadership and the group services portfolio.Represent Marcura at customer sites, industry forums, and market events in Japan.

About Behavox Behavox builds data-driven solutions for global enterprises, helping organizations turn complex data into practical insights. The company’s platform supports risk management, compliance, and revenue growth for multinational clients. With multilingual products powered by AI and machine learning, Behavox works to support every function across large organizations. Clients rely on Behavox to aggregate, analyze, and act on their data, uncovering new opportunities and solving business challenges. The team values creative thinkers who are eager to push boundaries and develop new solutions. Role Overview: Customer Success Manager 3 Based in Tokyo, the Customer Success Manager 3 will join a team focused on delivering ongoing value to clients. The main goal is to prevent customer churn by ensuring clients see strong returns on their investment and by identifying opportunities for upselling. This role involves working closely with clients to help them define key performance indicators and reach their business goals. During implementation, the Customer Success Manager will coordinate and execute all functional deliverables, laying the groundwork for long-term client success. After launch, the focus shifts to tracking program results, sharing best practices, building relationships with executive stakeholders, and deepening engagement within accounts. What You Will Do Work with major financial institutions around the world. Help build and strengthen the foundation of the Customer Success team. Drive measurable ROI across a growing portfolio of machine learning-powered products.

About Futu Holdings LimitedFutu Holdings Limited is a leading online brokerage firm headquartered in Shibuya, Tokyo. As a subsidiary of the publicly traded company on NASDAQ, we leverage advanced financial technology and innovative trading services to cater to the Japanese market.Recognized as a top financial provider in Hong Kong, our parent company offers the 'FUTUBULL' trading app, which is utilized by approximately 40% of adults in the region. We have introduced the international version, 'moomoo', to provide unprecedented access to financial and investment information that was previously exclusive to professional investors.Through our platform, we serve over 25 million users across seven countries, establishing ourselves as a game-changer in the investment landscape.About the moomoo AppDeveloped in Silicon Valley by FUTU Group in 2018, the 'moomoo' app is designed for individual investors, featuring professional-grade analytical tools, real-time market data, financial insights, and advanced charting functionalities. It also includes community features for users to exchange information.In October 2023, we launched customized services for the Japanese market, enabling 24/7 trading of U.S. stocks, with around 7,000 stock options available by April 2025, over 6,000 of which support round-the-clock trading.In a survey by the Japan Marketing Research Organization for the fiscal year ending December 2024, moomoo ranked first among major online brokerage firms in four categories, including the number of U.S. stocks available and trading fee competitiveness.Since the launch of our 24/7 trading service for U.S. stocks in 2023, our user base in Japan has rapidly expanded. We plan to enter the Japanese stock market and other asset classes in 2024 and further consolidate our market position by 2026.As we experience rapid growth in both business and product dimensions, we are eager to strengthen our organization and expand our talent pool. We invite you to join us in creating the most attractive and innovative online securities platform.Our Purpose: Make investing easier and not alone.Our Vision: We aim to become an influential global financial services platform.Our Values: Integrity, Efficiency, Service, Excellence.Job Responsibilities:As a member of the 'Account Opening Team', you will oversee all aspects of customer account management. Key responsibilities include reviewing account applications for individual and corporate clients, updating registration details, processing cancellations, and managing inheritance procedures. You will also collaborate with internal and external stakeholders to ensure smooth operations.Upon mastering the tasks, you may take on a supervisory role, assisting with escalations from operators and providing guidance. Furthermore, you will engage in KPI analysis and propose improvements to enhance operational efficiency and contribute to overall productivity.Main Duties:Account review for individual and corporate clients (JPKI public certification, eKYC, postal KYC)Background checks (CDD/EDD/JSDA checks/customer service)Manage customer accounts (information updates, cancellations, inheritance, NISA, e-TAX applications)Communicate with customers and external agencies via phone and emailOversee daily operations as a supervisor (monitor operators, manage quality and schedules, handle escalations)Plan and improve apps and customer management systems related to account managementInvolvement in system development projects, including planning, requirement definition, validation, and UATIncident management (detection, root cause analysis, recovery, reporting)Design operations for various tasks, including creating and updating manualsManage KPIs and propose improvement measuresCoordinate with internal departments and headquarters on projectsTeam Structure:The Account Opening Team consists of six members, primarily individuals in their 30s and 40s, fostering a calm and collaborative atmosphere.Why Join the Account Opening Team:Our app is rapidly gaining traction in Japan, and the 'account opening' function is critical to the company's growth. This role is not merely administrative; it requires a professional approach to achieving KPIs through teamwork and continuous improvement. You will have the opportunity to engage in various areas related to account management and contribute significantly to enhancing customer experience and operational processes.In this growth phase, you will have ample opportunities to participate in the creation and upgrade of services, applications, and operational systems. This is a rewarding position where you can create value and contribute to both customers and the company.

Join our dynamic team as a Customer Service Associate and experience the flexibility of working from home while providing exceptional service to our clients. In this role, you will handle customer inquiries, resolve issues, and ensure a high level of customer satisfaction.If you are passionate about helping others and have excellent communication skills, we want to hear from you!

Are you passionate about ensuring customer satisfaction and driving success? Join Cato Networks as a Customer Success Manager. In this pivotal role, you will collaborate closely with our clients to help them achieve their goals, ensuring they derive maximum value from our cutting-edge solutions. You will be the trusted advisor, guiding customers through their journey with our products, addressing their needs, and fostering long-term relationships.

Join Coupa Software as a Customer Solution Partner, where you will play a crucial role in driving our services sales. You will work closely with clients to understand their needs and deliver tailored solutions that foster successful partnerships. This position offers a unique opportunity to leverage your expertise in service sales to contribute to the growth and success of our organization.

ABOUT BOXBox is a leading company in the cloud content management sector, committed to "Powering how the world works together." Our mission is to drive digital transformation for our clients through secure and user-friendly content management, collaboration, and workflow solutions. As a market leader in this rapidly growing field, Box offers the opportunity to contribute to market expansion and act as a partner in our customers' digital transformation and work style reform initiatives. We currently serve over 100,000 organizations globally, including 67% of Fortune 500 companies.WHY JOIN BOX?Established in May 2014, K.K. Box Japan is the Japanese subsidiary of Box Inc., experiencing rapid growth. We seek passionate individuals who can help us further our mission and drive collective growth. In this role, you will be part of the Customer Success Management team in Japan, responsible for building relationships with clients, promoting product usage, enhancing satisfaction, and maintaining contracts.KEY RESPONSIBILITIESManage all post-sales activities for Box's top-tier and enterprise clients through strong relationship building, product knowledge, planning, and execution.Gain in-depth product knowledge to explain features most suited to clients' business needs.Develop and implement plans for onboarding, change management, adoption, and utilization.Enhance retention rates through strategic reviews, including regular meetings and quarterly health checks with customers.Monitor cancellation risks and health scores, proactively engage in activities to mitigate risks.Collaborate with sales and professional services to create plans that integrate Box into each customer's core architecture.Work with product and engineering teams to identify and follow up on feature requests and bugs.Act as the voice of the customer, providing feedback internally.WHO WE'RE LOOKING FOROver 3 years of experience in account management within the IT industry.Ability to work closely with clients, enhancing satisfaction and trust in Box.Experience in building relationships not just with individuals, but across multiple customer touchpoints.Basic technical knowledge to effectively respond to customer inquiries.Innovative mindset with a strong team player attitude.Consulting and marketing experience is a plus.Familiarity with Salesforce, Zendesk, or other SaaS platforms is advantageous.Proficiency in English is preferred for collaboration with headquarters.EQUAL OPPORTUNITYIf you’re interested in this position but unsure about meeting all requirements, we encourage you to apply! At Box, we promote diversity and inclusion and employ a holistic approach to recruitment. We welcome applications from all backgrounds and are committed to providing equal opportunities free from discrimination based on race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability. Please review our Personnel Privacy Notice for information on how we protect your personal information.

We are seeking a dedicated and driven AX Customer Success Manager to join our dynamic team at Zoyi. In this pivotal role, you will be responsible for ensuring our clients achieve their desired outcomes through the effective use of our AX solutions. Your exceptional communication skills and customer-centric approach will be essential in building strong relationships and fostering customer loyalty.

Netcracker Technology Corp. is hiring a Director of Managed Services in Tokyo, Japan. This leadership role centers on guiding a team responsible for IT service and support across a diverse group of clients. Key Responsibilities Lead and mentor a skilled managed services team Shape and refine service delivery strategies Drive operational improvements to enhance efficiency and quality Work closely with clients to strengthen relationships and ensure satisfaction Impact This position plays a central part in upholding Netcracker’s reputation for high-quality managed services in Tokyo and other regions. The Director’s decisions and leadership directly influence both team performance and customer experience.

Figma seeks a Senior Manager, Customer Experience & Solutions to join the team in Tokyo, Japan. This position leads projects aimed at raising customer satisfaction by creating new solutions and ensuring consistently high service standards. Close collaboration with teams across Figma is central to shaping strategies that boost customer engagement and encourage lasting loyalty. Key responsibilities Direct initiatives that enhance customer satisfaction and retention Partner with cross-functional teams to design and launch customer-centric strategies Promote service improvements and explore innovative ways to improve user experience Requirements Proven experience managing customer experience or solutions in a similar capacity Demonstrated success developing strategies that increase user satisfaction Strong ability to collaborate across departments and deliver measurable results

Role Overview NielsenIQ is hiring an Assistant Manager for the Optics division in Tokyo. This role supports day-to-day operations and helps drive quality across projects. The Assistant Manager works closely with team members to deliver effective optical solutions and maintain high standards. What You Will Do Assist in managing operations within the Optics division Support the team to achieve consistent, high-quality results Contribute to the development and improvement of optical solutions Apply strategic thinking to optimize workflows and team performance What We Look For Experience supporting teams or managing operations Strong organizational and communication skills Ability to contribute ideas and help improve processes Interest in optical solutions or related technologies

Join our dynamic team at Anthropic as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative AI solutions. In this position, you will be responsible for building strong customer relationships, providing strategic guidance, and proactively addressing client needs to enhance satisfaction and retention.

Join airtrunk as a Services & Commissioning Manager, where you will lead and oversee the commissioning of our data centers, ensuring optimal performance and service delivery. You will play a pivotal role in project management, collaborating with technical teams to facilitate the seamless integration of services. Your expertise will drive operational excellence and customer satisfaction.

About Woven by ToyotaWoven by Toyota is contributing to Toyota's transformation into a mobility company of the century. Inspired by our history of continuous invention for the benefit of others, our mission is to redefine mobility, expand its definition, and innovate with people-centric solutions that challenge conventional norms.We operate around four pillars: AD/ADAS technology for autonomous driving and advanced driver assistance systems, Arene—our vehicle software production platform for Software Defined Vehicles (SDVs), Woven City—our mobility test course, and Cloud & AI infrastructure that supports collaborative foundations. These essential functions underpin our teams, all working cohesively towards achieving a society with zero accidents and mass production of happiness.=========================================================================About the TeamToyota is redefining the meaning of mobility. By moving people, goods, information, and energy, we continue to challenge conventional wisdom. Woven City serves as a testing ground for diverse mobility solutions, conceptualizing a human-centered city that is a laboratory for experimentation and unfinished innovation, aiming for the mass production of happiness.Woven City brings together diverse individuals who share a vision for future mobility. Inventors, residents, and visitors alike engage in a testing environment where human interaction with mobility and social infrastructure is explored through various products and services.Our Engineering Hub leads cross-functional activities from a technical perspective across Woven City. We also support service development by formulating policies and guidance from a quality management standpoint. As part of the Engineering Hub, we assist developers with compliance to regulations and obtaining necessary approvals from government authorities. We create internal policies and guidelines, provide guidance to developers, and collaborate with designers and operators to ensure accountability to stakeholders while striving for superior product development.We are looking for talented individuals to join us in creating new products, businesses, and services at Toyota Woven City that will take on new challenges.For more information about Woven City, please visit:https://www.woven-city.global/jpn/ Desired CandidatesOur new services at Toyota Woven City will likely be subject to numerous legal regulations, standards, and related guidelines, including ordinances. We are seeking a skilled regulatory compliance specialist with extensive experience in the regulatory and product certification fields to champion compliance and internal evaluation processes. Your responsibilities will include researching applicable regulatory requirements, guiding engineering teams to meet those requirements, reviewing compliance during hardware and software development as well as operations, supporting certification acquisition from government authorities, reporting to leadership on status, and defining policies and processes for identifying and executing process improvements. (Please note that we are not a typical legal department. However, we do collaborate with legal departments and external attorneys when necessary.) We invite you to establish your position as a specialist contributing to solving ambiguous and complex challenges as we together 'invent the next path.' Our commitment to 'expanding mobility' allows you to gain knowledge and experience across a variety of regulations and certifications (mechanical, electrical, data, financial, public health, etc.) and provides opportunities to explore regulatory frameworks in new business development.Responsibilities• Research applicable regulatory requirements (including necessary legal revisions) for our product development, collaborating with internal legal departments and external professionals as needed.• Support product and service development to ensure compliance with applicable regulations and requirements, preparing appropriate evidence (compliance reviews, interpretation confirmations with regulatory agencies, compliance awareness training, etc.).

Join TOMRA, a global leader in providing advanced recycling and sorting solutions, as a Customer Project Manager based in Tokyo, Japan. In this pivotal role, you will oversee a range of projects, ensuring successful implementation and customer satisfaction. You will collaborate with cross-functional teams to design and execute project plans while maintaining strong communication with clients. Your expertise will drive operational excellence and foster long-term relationships with our customers.

Join Notion Labs Inc. as a Scaled Customer Success Manager in Tokyo, where you'll be pivotal in enhancing customer satisfaction and driving product adoption. Your role involves engaging with clients, providing exceptional support, and ensuring they maximize the value of our products. You will collaborate with cross-functional teams to deliver tailored solutions that meet customer needs.