Bilingual Japanese-English Customer Support Specialist

Role overview fuku seeks a Bilingual Japanese-English Customer Support Specialist for its Tokyo office. This position supports a wide range of customers, handling questions and concerns in both Japanese and English. Clear and prompt communication is essential in this role. What you will do Respond to customer inquiries through multiple channels Troubleshoot …

About Us Founded in 2009, Keywords Studios is a leading global provider of technical services to the gaming industry, with our Japan branch, Keywords International, employing around 400 talented individuals. With over 12,000 professionals across 70+ locations worldwide, we are committed to being the best partner for clients in game development, art asset production, audio production, QA testing, translation, marketing, and player engagement. Our workplace is characterized by a casual, diverse, and flat culture where English and Japanese are the official languages. We value work-life balance and provide a refreshing environment for our employees!We are currently seeking a Japanese Customer Support Agent to join our Player Engagement team, responding to inquiries from players of popular games in Japanese. Job Responsibilities Respond to inquiries via email or chat from players of assigned games, utilizing management tools to log and analyze data, and escalating issues to supervisors or clients when necessary.Create and update documentation, including reports, templates, and manuals as required.English will be used for translating inquiries, reading documents, and internal communications (team-specific requirements may vary).

Since 1998, we have been dedicated to transforming the way players engage with their beloved games, expanding into a diverse global team of over 12,000 experts across 70+ studios in 26 countries.We provide essential support to video game developers and publishers by offering a comprehensive range of services, including art, audio, testing, localization, and our rapidly expanding Player Engagement sector. This division delivers technical support, community management, and trust & safety services for a broad spectrum of both AAA and Indie studios.Join us in our quest to cultivate vibrant player communities and deliver unforgettable experiences! Role OverviewAs a Player Support Agent, you will be the vital connection between our clients and the gaming community. Your role will involve investigating and promptly addressing players' inquiries while providing insightful feedback to our development teams. Come aboard for a stimulating work environment, continuous personal development, and the opportunity to create a significant impact. Elevate your career and apply now! Key Skills We Are Seeking:Communication:Deliver exceptional customer service to players.Quickly investigate and resolve player inquiries via ticketing, email, or chat.Support internal teams with project-related requests to enhance collaboration.Gather and relay player feedback following established protocols.Provide translations as needed to facilitate smooth communication.Analytics:Keep detailed and accurate records to streamline processes.Ensure timely escalation of issues in line with established guidelines.Contribute to improved support processes through personalized macros and a knowledge base.Assist in maintaining high-quality standards through quality control.Leadership:Participate in valuable training sessions to enhance your skills and knowledge.Effectively manage your time and responsibilities to meet players' needs.Business Acumen:Gain mastery of our products' gameplay to enhance player support.Proficiency in Helpshift/Zendesk or other CRM tools for efficient support.Experience with macro customization for efficient response management.Familiarity with MS Office or Google Suite for documentation.

About Candex Candex is a global B2B fintech company focused on simplifying business transactions for enterprise clients. Our SaaS platform helps large organizations streamline purchasing, speed up vendor payments, and provide procurement teams with greater control. Candex has been recognized in the ProcureTech 100 for Procurement Innovation and serves clients among the Global 2,000. With over $130 million raised from investors such as Goldman Sachs, JP Morgan, American Express, and others, Candex operates in nearly 50 countries and continues to grow rapidly. Role Overview: Bilingual Customer Support Specialist (Japanese & English) Based in Tokyo, this position supports both internal and external customers in Japanese and English. The specialist responds to inquiries, offers solutions, and guides users through Candex platform features. Using the ticketing system, the role manages incoming requests and builds a strong understanding of Candex’s systems and technologies. What You Will Do Respond to customer questions and requests in Japanese and English using the ticketing system Guide users through platform features and resolve issues Assist both internal teams and external clients with platform-related inquiries Develop expertise in Candex’s technologies and processes Deliver clear, effective communication to build trust with clients What We Look For Fluency in Japanese and English Strong communication and interpersonal skills Ability to manage time and prioritize requests effectively Commitment to excellent customer service and continuous personal growth Professionalism as a brand ambassador, with a willingness to go the extra mile for customer satisfaction

Role overview fuku is seeking a Japanese-English Bilingual Customer Support Specialist to join the team in Tokyo. The position focuses on providing remote assistance for smart home products. The goal: help customers resolve questions and technical issues, ensuring each interaction is a positive one. What you will do Respond to customer inquiries via phone, email, live chat, and ticketing platforms Address questions related to products, orders, account details, and after-sales support Offer basic troubleshooting for smart home devices, including smart locks, cameras, and networking hardware Escalate more complex technical issues to the appropriate department Maintain accurate records of customer interactions and solutions within the support system Location This role is based in Tokyo, Japan.

ABOUT RELEXRELEX Solutions stands at the forefront of retail optimization software, empowering our clients with significantly enhanced demand forecasting and supply chain management. Our innovative platform facilitates substantial efficiencies across store space utilization, inventory allocation, workforce management, pricing strategies, and promotional tactics.Our trusted clientele includes industry leaders such as NTUC FairPrice, Estee Lauder, DFS, Coles Supermarket, and Liquor, with a global presence spanning North America, Europe, and the Asia-Pacific region.At RELEX Solutions, we are committed to diversity and inclusion, ensuring a workplace that values every individual's unique contributions.Key Responsibilities:Engage in targeted outbound demand generation by reaching out to key stakeholders through emails, phone calls, and social media, emphasizing how RELEX can address their specific challenges.Identify and qualify both outbound and inbound sales leads, aiming to schedule productive meetings for the Sales team.Collaborate closely with the regional sales team to enhance the sales pipeline through focused prospecting efforts.Conduct thorough research on target accounts and key stakeholders to develop tailored and persuasive communication strategies.Assist in promoting various events (both physical and virtual) ahead of time, and follow up post-event to qualify participant registrations.

Join our dynamic team at Hootsuite as a Bilingual Enterprise Customer Support Advocate fluent in both English and Japanese. In this pivotal role, you will provide exceptional support to our most valued Enterprise customer accounts, ensuring they receive timely, friendly, and precise assistance through various communication channels. You will play a crucial role in facilitating the customer onboarding process while identifying and reporting trends related to support escalation workflows. Your professional and engaging communication will enhance our global customer relationships. This is a hybrid position for candidates based in Tokyo, Japan, reporting directly to the Senior Manager of Enterprise Customer Support.

Figma is hiring a Japanese Speaking Enterprise Support Specialist in Tokyo to join the Product Support team. This position centers on supporting some of Figma’s largest enterprise clients, providing reliable and high-quality assistance tailored to complex business needs. The role works closely with the Enterprise Support Manager and regularly collaborates with Sales, Product, and Engineering teams to ensure a smooth support experience. Key responsibilities Build deep expertise in Figma’s products and understand the customer journey, from Product Designers to Account Administrators, to resolve complex support issues. Communicate daily with enterprise customers in Japanese via email, managing support cases from first contact through resolution. Work with Sales to help large organizations configure workspaces and respond quickly to technical concerns, supporting smooth account setups. Represent customer perspectives by identifying product or process gaps and presenting data-driven recommendations for new features or automation. Act as the main contact for high-risk escalations, coordinating with stakeholders and managing communication until resolution. Spot patterns and share insights with Product and Engineering to advocate for bug fixes, process improvements, and feature enhancements. Participate in pilot programs and experiments to find efficient ways to deliver prompt, personalized support that meets performance standards and customer expectations. Recommend essential tools and processes in partnership with Product Support Operations to keep the support experience effective. Location This position is based in Figma’s Tokyo office.

Join Welocalize, a leading global provider of translation and localization services, as an English to Japanese Legal Translator. In this role, you will be responsible for translating legal documents and materials from English into Japanese with precision and attention to detail. Your expertise in legal terminology and understanding of cultural nuances will ensure the highest quality translations for our clients.

At Hudl, we empower teams to achieve greatness. We recruit top talent to foster an environment of continuous learning and innovation. You will have the autonomy to approach your work in your own way while pushing the boundaries of what is achievable. Our culture prioritizes support and collaboration, which has earned us recognition as one of Newsweek's Top 100 Global Most Loved Workplaces.We consider ourselves the backbone of the teams we serve, highlighting the profound impact sports can have through teamwork, dedication, and the mentorship of inspiring coaches. Our products empower coaches and athletes at all levels to analyze performance, capture video, and share highlights seamlessly.Are you ready to be a part of our mission?Your RoleWe are seeking a dedicated Account Executive to join our Tokyo office, engaging directly with sports organizations in basketball, volleyball, and baseball. Your primary focus will be on professional teams, helping them harness technology to enhance their performance. As part of our Sales team, you will identify client needs and align our solutions to meet those needs, providing an exciting opportunity to grow existing accounts and acquire new ones.This position requires at least three days a week in our Tokyo office, and we are considering candidates who reside within commuting distance.

Are you passionate about gaming and fluent in both English and Japanese? Join our dynamic team as a Freelance English to Japanese MOBA Game Translator! Your translation expertise will enhance the gaming experience for players around the world.We are on the lookout for talented linguists to become part of our exclusive pool of English to Japanese translators. You will have the opportunity to work on diverse projects with renowned gaming publishers, both within Japan and internationally. Project durations are flexible, allowing you to manage your workload according to your availability.This freelance position enables you to work from the comfort of your own home, regardless of your location. Seize this chance to apply and discover more about this exciting opportunity!

Our Mission:At Drivemode, we believe the future of driving should be smarter, safer, and more integrated with the world. Our goal is to redefine vehicle technology, and together with Honda—our first startup acquisition in 2019—we're building the future of electric vehicles (BEV) for millions globally.Why Join Drivemode:Be part of an engaging startup culture that values innovation, competitive compensation, and comprehensive benefits. By joining our team, you will play a vital role in transforming how people interact with their vehicles, tackling both business requirements and environmental challenges. Seize this unique chance to contribute to Honda's leadership in the EV market.Role Overview:As a Product Manager, you will spearhead the development team, collaborating with cross-functional members at Drivemode and global teams from Honda. Your primary focus will be to define and develop next-generation connected vehicle features for Honda's worldwide customers. This pivotal role will help solidify Honda's status as a front-runner in the electric vehicle (EV) and software-defined vehicle (SDV) revolution, allowing you to influence the future of mobility and infotainment at a globally recognized automotive brand.

Join ThirdBridge as an Associate Sub-editor, where you will play a pivotal role in enhancing our editorial content across Japanese and English languages. Engage with a dynamic team and contribute to the production of high-quality articles and reports that inform our global audience. This full-time position in Tokyo offers a unique opportunity to immerse yourself in the world of editorial excellence.

Join our dynamic team at Wix.com as a Customer Care Expert proficient in Japanese! You'll play a pivotal role in enhancing customer satisfaction and ensuring our clients receive top-notch support. If you're passionate about helping others and have a knack for problem-solving, this is the perfect opportunity for you!

Since 1998, we have been dedicated to transforming how gamers connect with their favorite titles. Our team has expanded to over 12,000 skilled professionals across 70+ studios in 26 countries.We partner with video game developers and publishers, providing an extensive array of solutions including art, audio, testing, localization, and notably, Player Engagement. This rapidly expanding service line offers technical support, community management, and trust & safety services for both AAA and indie studios in the gaming industry.Join our mission to cultivate vibrant gaming communities and deliver exceptional experiences! Role OverviewAs a Player Support Agent, you will be the vital connection between our clients and the gaming community. Your duties involve investigating and providing swift, high-quality responses to player inquiries, along with sharing valuable insights with our developers. Become part of our team for a vibrant work environment, continuous growth opportunities, and the chance to make a significant impact. Level up your career and apply today! What We Are Looking For:Communication Skills:Deliver exceptional customer support to players.Investigate and resolve player inquiries promptly through ticketing, email, or chat.Assist internal teams with project-related requests, ensuring seamless collaboration.Gather and relay player feedback as per established protocols.Provide translations when necessary for effective communication.Analytical Skills:Maintain precise and detailed reports to streamline processes.Ensure timely escalation of issues in accordance with procedures.Enhance support processes with customized macros and a knowledge base.Contribute to maintaining high-quality standards through the quality control process.Leadership Qualities:Participate in training sessions to enhance your skills and knowledge.Effectively manage your time to meet players' needs responsibly.Business Acumen:Master the gameplay knowledge of our products to better assist players.Familiarity with Helpshift/Zendesk or other CRM tools for efficient support.Experience with macro customization for streamlined responses.Proficient in MS Office or Google Suite for documentation purposes.

At Keywords Studios, a premier game localization company, we specialize in comprehensive text and audio localization services, ensuring an authentic gaming experience for players across all regions, languages, and platforms.With a global presence spanning Asia, Oceania, Europe, and the Americas, we operate on a 24-hour follow-the-sun workflow. Our dedicated professional translators and game developers are committed to your project around the clock, meeting even the tightest deadlines.Our team is adept at handling media localization and translation services for projects of all sizes, from indie games to AAA titles. We bridge the gap to global audiences by translating your games into the target languages and dialects, guaranteeing expert quality control through advanced technology and human oversight throughout the development and translation processes.As an in-house Games Linguist at Keywords Tokyo, you will be part of a dynamic team focused on video game localization. If you are passionate about delivering high-quality translations and enhancing the gaming experience, this is your chance to contribute to the translation of globally acclaimed games.Your responsibilities will include translating a diverse range of game content from Japanese to English, such as seasonal and permanent content, offer cards, informational popups, and more!This role demands exceptional language skills, creativity, and a genuine passion for gaming.

About The RoleJoin our dynamic and inclusive team at avomind in Tokyo as an Investor Engagement Executive. In this pivotal role, you will foster and expand relationships with Japanese institutional investors, aiming to boost participation across our diverse global events in Australia, Asia, EMEA, and the US.Reporting directly to the Head of Investor Engagement - APAC, you will collaborate closely with the Japan Director on vital research and product development initiatives.Key Responsibilities and Expectations Extend invitations and secure confirmations from Japanese Institutional Investors (LPs) for our worldwide event series. Execute 50 outbound communications daily via calls, emails, and LinkedIn. Integrate new institutional investors into our network hub and directory. Develop strong relationships and promote engagement with Japanese institutional investors through face-to-face interactions. Coordinate with conference producers to secure senior-level investors as speakers for events. Conduct demonstrations of the Investor Network platform through screen sharing or in-person presentations. Assist investors in completing their profiles and understanding their needs to enhance networking and knowledge-sharing opportunities. Collect feedback on the membership value and suggest improvements to enrich the network experience. Meet daily, weekly, and monthly targets related to outreach, engagement duration, and sales outcomes. Achieve KPI metrics concerning the number of demonstrations conducted for the subscription platform. Capture essential selling points during event briefings and convey them clearly to prospective clients. Collaborate closely with internal production teams to relay detailed updates about prospects, pipelines, and event progress. Work with the R&A team to provide insights into investor interests and activities whenever possible. Support the marketing team with translation tasks as needed. Implement and follow the sales strategy across multiple product offerings. Maintain comprehensive and up-to-date CRM records to document daily activities, prospective customer interactions, and sales pipelines. Regularly inform colleagues of your activities through formal reporting channels with your Sales Leader based in London. Commit to best practice sales methodologies while remaining open to training and professional development.

Join Welocalize, a leading global transformation partner, as we empower brands to expand their reach and connect with international audiences. Our expertise lies in delivering high-quality multilingual content transformation services, including translation, localization, and adaptation across more than 250 languages, supported by a vast network of over 400,000 in-country linguistic resources. We pride ourselves on driving innovation in language services, providing top-notch training data transformation solutions for NLP-enabled machine learning by seamlessly blending technology with human intelligence. Our dedicated team operates across North America, Europe, and Asia, serving clients in key markets worldwide. www.welocalize.com We are currently seeking an experienced English to Japanese legal translator with immediate availability for our ongoing legal translation projects. The ideal candidate will demonstrate a proven track record in translating and proofreading legal documents, ensuring accuracy and clarity. Project Details: Job Title: English into Japanese Legal TranslatorStart Date: ASAPLocation: RemoteContent Type: LegalExpected Weighted Volume Per Week: 2000-5000 wordsCAT Tool: XTMEmployment Type: Freelance

Join TransPerfect Games as a skilled Bilingual QA & Game Translator! We are seeking individuals with an eye for detail and a passion for gaming to enhance the gaming experience for Japanese players. Enjoy the flexibility of working onsite in Tokyo or remotely while collaborating with a team of expert linguists.

KnowBe4 supports more than 70,000 organizations worldwide in managing human risk. For over 15 years, the company has focused on strengthening security awareness and protecting both employees and AI systems. Since 2016, KnowBe4 has integrated AI into its solutions and continues to maintain a strong position in the market. The HRM+ platform brings together ongoing risk intelligence, technical safeguards, and training programs tailored for each organization. These resources help businesses understand, measure, and reduce human risk across their teams. The platform also addresses emerging threats, including deepfakes and other AI-related risks. KnowBe4 connects cybersecurity with environmental responsibility, viewing resilience as a shared effort. The company is committed to protecting people, data, and the planet.