Customer Service Associate - Remote Position

Join our dynamic team as a Customer Service Associate and experience the flexibility of working from home while providing exceptional service to our clients. In this role, you will handle customer inquiries, resolve issues, and ensure a high level of customer satisfaction.If you are passionate about helping others and have excellent communication skills, we …

Join Third Bridge as an Associate in our Client Services team, where your fluency in Japanese will play a pivotal role in delivering exceptional service to our clients. As an integral member of our operations in Tokyo, you will engage with clients, understand their needs, and facilitate effective communication between our teams and clients. This is an exciting opportunity to grow your career in a vibrant and dynamic environment.

Join Our Team as a Remote Data Entry Agent!Are you looking for a flexible work-from-home opportunity? We invite motivated individuals to participate in paid research projects across Japan. Become a valued member of our Japan Market Research Panel today!As a data entry agent, you can engage in paid research either in-person or online, providing you with an excellent opportunity to earn extra income from the comfort of your home.Compensation:Earn money by taking surveys from home! We offer multiple payment options, including PayPal, direct checks, and online gift card codes. Enjoy various rewards for your participation.Key Responsibilities:- Participate in online surveys and focus groups by adhering to written and oral instructions.- Actively engage in research activities, ensuring to use provided products or services.Requirements:- Must have a functioning camera on your smartphone or a webcam on your computer.- Reliable internet access is a must.- A keen interest in participating in various research topics.- Ability to understand and follow detailed instructions accurately.Job Benefits:- Enjoy the convenience of remote work with no commuting required.- Flexible hours with no minimum time commitment.- Receive free samples from our partners for your valuable feedback.- Participate in product testing and preview products before they're available to the public.- This is a part-time position, perfect for those seeking extra income.We welcome anyone interested in part-time, short-term remote work to apply. No previous experience is required, making this an excellent opportunity for individuals looking to earn supplemental income through flexible work arrangements.*Please note that this role is intended for extra income and is not a full-time position.To apply, visit: http://track.usasjbtracking.com/5eac2264c6fe19000125634d

About Rapyuta RoboticsFounded in 2014 as a spin-off from ETH Zurich, Rapyuta Robotics Inc. is a pioneering robotics company dedicated to enhancing lives through connected machines. Our vision is to create a society where automation empowers people to engage in more intelligent and creative work. With cumulative funding of approximately 10.6 billion yen, we offer solutions that connect various types of robots on a unified cloud-based platform, 'rapyuta.io', optimizing route planning and task allocation through swarm control AI.In the logistics sector, we integrate picking assist robots, automated warehouses, and automated forklifts on a single cloud infrastructure, achieving productivity improvements and flexible automation without extensive renovations to existing warehouses.Award-Winning SolutionsRapyuta PA-AMR (Picking Assist Robot): Doubled picking productivity and captured approximately 70% market share in Japan (2023 Good Design Award winner).Rapyuta ASRS (Flexible Automated Warehouse): Achieved up to 10 times productivity and 2.5 times storage efficiency (2024 Good Design Award Gold Medal winner).Rapyuta AFL (Automated Forklift): Automated pallet transport with high-precision self-positioning, adaptable for existing warehouses (supports unmanned operation at night).Role OverviewAs Rapyuta Robotics rapidly expands its market share in collaborative picking assist robots (PA-AMR), we are enhancing our Customer Success (CS) team to maintain high-quality support for our growing customer base. We are seeking a Customer Success Associate to conduct regular follow-ups with customers who have achieved stable operations and to streamline team efficiency.This position demands clear and patient communication, especially for customers unfamiliar with robots or work processes. The ability to convey information in a way that adjusts to the customer's level of understanding is essential, as nuances in language can significantly impact reassurance and comprehension.Managing multiple clients simultaneously, you will also be responsible for generating regular reports, addressing initial inquiries, and ensuring accurate internal handovers. Experience in customer service or sales, where you've successfully managed numerous client interactions without oversight or errors, will be beneficial. Even those without experience in robotics or customer success can thrive here if they have experience communicating with corporate clients.You will collaborate with account managers to follow up with customers who have transitioned to stable operations, focusing on providing attentive communication and accurate support tasks rather than complex technical troubleshooting. There is also the potential for career advancement to a Customer Success Manager (CSM) role, where you can engage in deeper problem-solving proposals.Skills Developed in This RolePractical skills in prioritizing tasks, designing workflows, and preventing oversight while managing multiple clients.Communication skills to organize inquiry content and articulate key issues to stakeholders accurately.Fundamentals of data aggregation and reporting (ability to explain situations based on data).Understanding of systematization and operational improvement through FAQ/manual enhancements.Onboarding ExperienceUpon joining, you will progressively learn about product fundamentals, common inquiries, and reporting templates, expanding your responsibilities while utilizing templates and peer reviews as guidance.Career AdvancementAfter becoming proficient, you can explore improvement proposals and operational design for assigned clients, advancing to a CSM role or leading business improvement and knowledge operations, tailored to your aspirations.Key ResponsibilitiesCustomer Follow-upRegular Report Distribution: Aggregate operational and productivity data to create and send monthly/weekly reports, including feedback management.Regular Check-ins: Conduct periodic contacts via email or online meetings to inquire about any issues customers may be facing.Initial Inquiry HandlingServe as the primary contact for customer inquiries via phone or chat.Respond to basic questions such as usage inquiries.Accurately escalate technical issues that cannot be resolved independently to engineers or senior CS team members.Documentation and Knowledge ManagementManage 'Rapyuta Navi': Update and maintain the customer help center (FAQ site and manuals).Support Document Creation: Assist in drafting or revising customer-facing materials and internal operational manuals.RequirementsEssential QualificationsStrong Learning Ability and Adaptability: Must quickly assimilate operational knowledge and product understanding to progressively engage in improvement proposals and business design.Experience in Corporate Customer Interaction (2+ years preferred): Must have experience in corporate sales or customer service, where you effectively listened to customer needs, provided clear explanations, and facilitated next steps.

Overview: The Client Service team is dedicated to bridging the gap between Guidepoint’s clients and industry experts, thereby enhancing their business decisions. By understanding the unique research needs of each client, our team delivers the most relevant experts, often within a matter of hours.

About the Role Wabtec Corporation is hiring a Customer Service Supervisor in Tokyo. This position leads the customer service team, focusing on high-quality service and a supportive team atmosphere.

Mujin, Inc. proudly celebrates a decade of excellence in the field of automation engineering. This year, we successfully raised 15 billion yen in our Series C funding round, further solidifying our position in the industry. In July 2023, we launched our consulting services, and by November, we acquired a license in the construction sector, propelling our business expansion based on our consulting foundation.In response to the success of our large-scale automation projects, we are supporting clients in the logistics and manufacturing sectors who are facing challenges such as population decline and the 2024 problem. Our services include strategic planning for medium to long-term logistics concepts, as well as facilitating business transformations, including the establishment of new warehouses and factory reorganizations amidst a growing labor shortage.New graduates and those with up to three years of experience will start as Associates. As Analysts, you will assist senior consultants with various business analyses, marketing research, and benchmarking, engaging in tasks that help identify challenges in clients' production and manufacturing environments.

We are seeking a dedicated and enthusiastic Customer Support Team Lead to oversee our customer support operations remotely. In this role, you will be responsible for managing a team of customer support representatives, ensuring exceptional service delivery, and driving team performance. You will work closely with other departments to enhance the customer experience and implement best practices in support operations.

As an Assistant Customer Service Manager at Lalamove, you will play a vital role in enhancing our customer experience. Your responsibilities will include leading a team of customer service representatives, ensuring high-quality support, and developing strategies to improve service efficiency. You will also collaborate with various departments to address customer needs and feedback.

Join our team as a Tire Customer Service and Training Specialist and play a vital role in enhancing customer satisfaction and ensuring the effective training of our staff. You will be responsible for providing exceptional customer support, resolving inquiries, and facilitating training sessions that equip our team with the knowledge and skills necessary to excel in their roles.

Join our Tokyo office as a Senior Customer Success Associate, where you will take a pivotal role in delivering exceptional service to some of the world's most renowned luxury brands.About UsEstablished in 2006, CXG is a global leader in customer experience, focusing on the premium and luxury sectors. With a diverse team of over 250 professionals, we partner with more than 200 luxury brands, providing them with tailored insights and strategies to enhance both customer and employee experiences.Our commitment to delivering impactful solutions integrates research, technology, and human expertise, ensuring every customer interaction is elevated.Your RoleAs a Senior Customer Success Associate, you will be the main point of contact for your clients, ensuring excellence in project execution and nurturing long-term relationships. You will work alongside our local and global teams, coordinating resources and leading client projects from inception to completion with a high degree of autonomy.Key Responsibilities:Serve as a trusted advisor to leading luxury brands on customer and employee experience.Collaborate with international teams to design innovative methodologies and provide expert guidance to clients.Manage a diverse portfolio of client accounts, ensuring top-notch service and satisfaction.Oversee the entire project lifecycle, from proposal to delivery and follow-up.Deliver insights and recommendations to executive stakeholders in a structured and professional manner.Work with internal teams to craft customized methodologies and solutions.Maintain oversight of project budgets, timelines, quality of deliverables, and stakeholder engagement.

Join Turnitin, a global leader in educational integrity, as a Customer Success Manager. In this remote role, you will be responsible for nurturing relationships with our clients in Japan, ensuring they achieve their objectives through our innovative solutions. You will play a vital role in driving customer retention and satisfaction by effectively managing onboarding, training, and ongoing support.

#LI-KO1 As a Customer Success Associate at Datadog, you will engage with our existing customers to deliver training and onboarding support, while actively pursuing upsell and cross-sell opportunities in alignment with established sales methodologies. Your role will focus on maximizing customer experience by building strong relationships, identifying unique challenges and needs, and uncovering opportunities for expanded usage, effectively communicating the value of Datadog products. Ensuring both personal growth and team success within the Customer Success team dedicated to customer scaling is a top priority. At Datadog, we value the relationships and collaboration fostered by our office culture, which inspires creativity. We operate as a hybrid workplace to help employees achieve a work-life harmony that suits their individual needs.

Start Date: 2026 (Flexible between January and November) Do you thrive in a fast-paced environment and aspire to launch your career in a sales-driven role? If you're looking to make an immediate impact on revenue from day one while following a clear career path, then the Associate Program is the perfect opportunity for you. About AlphaSights AlphaSights is dedicated to recruiting ambitious talent from around the globe to provide unparalleled services to top-tier investment funds, strategy consulting firms, and Fortune 500 companies. We connect our clients with experts worldwide, enabling them to access specialized knowledge for better strategic decision-making and business growth. Since our inception in 2008, we have achieved remarkable success, growing to over 1,500 employees across nine cities worldwide. As a leader in the knowledge search market and one of the fastest-growing companies globally, we are committed to pursuing excellence and hiring top-tier young talent to reach new heights. If you identify with the following qualities, we encourage you to consider starting your career with us: You want to thrive in a results-oriented workplace with a sense of urgency. You excel under clear deadlines and pressure. You possess resilience and a proactive attitude, determined to overcome challenges and achieve goals. You want to leverage multilingual skills and collaborate with motivated, diverse colleagues. You aim to develop a keen business sense and build a career across various industries. About the Associate Role As an Associate on the Client Service team, you will facilitate clients' access to the sought-after expertise they need. Your daily tasks will involve working on projects requested by clients, such as investment professionals, strategy team members, and business leaders, who seek expert insights. This front-line position emphasizes communication and requires strong multitasking abilities to manage multiple concurrent projects. Key responsibilities as an Associate include: Expert Recruiting: The majority of your time will be spent identifying and screening experts that match client projects, adhering to defined deadlines. Research: Quickly investigate and understand the background of relevant projects and markets, as well as applicable laws and regulations regarding client and expert interactions. Project Management: You will take ownership of all aspects of the project, from initiating and managing client-expert interactions to meticulously coordinating interview schedules. To support your success as an Associate, AlphaSights offers: The opportunity to take your first step as a business professional across various industries and roles. Gain transferable business skills such as communication, negotiation, persuasion, project management, and time management. A clear career path with potential promotions to Manager within 24-30 months and to Vice President within five years. Eligibility for an MBA sponsorship program to support your education at top business schools based on your achievements as an Associate. Application Requirements We expect you to bring your best performance every day. At AlphaSights, we seek: Strong academic performance (Bachelor's degree with a minimum 2:1 or GPA of 3.0 or higher) Notable extracurricular experiences during high school or university Relevant internship experience associated with this position Business-level fluency in both Japanese and English

Program Dates: June 14 to August 6, 2027 (8 weeks) This is a summer internship program for students graduating in 2028. Are you eager to engage in a dynamic internship that offers frontline commercial responsibility and the chance to work on live client projects? Do you aspire to make an immediate personal impact? If so, our Summer Associate program could be the perfect fit for you. About AlphaSights At AlphaSights, we unite some of the most driven individuals from around the globe to collaborate with leading investment funds, strategy consultancies, and Fortune 500 companies. Together, we empower our clients to access expert knowledge, enhance their decision-making capabilities, and drive progress by connecting them with niche experts worldwide. Since our founding in 2008, our journey has been remarkable. With a team of over 2,000 professionals across nine cities globally, we have established ourselves as a market leader and one of the fastest-growing companies in the world. Our relentless pursuit of excellence ensures that we attract only the brightest graduates to help us reach new heights. Consider the Summer Associate program if: You thrive in a fast-paced, results-driven environment. You have a client-first mindset. You excel under pressure and enjoy working to tight deadlines. You are gritty, resilient, and ready to roll up your sleeves to make things happen. A Day in the Life of a Summer Associate As a Summer Associate within the Client Service team, you will serve as the crucial link between our clients and the expert knowledge they seek. Throughout your day, you’ll handle multiple projects for investors, strategists, and dealmakers at top-tier client organizations seeking expert insights to inform their decision-making. This role is communications-intensive and requires the ability to multitask across various workstreams. Your responsibilities will include: Recruiting experts: You will dedicate a significant portion of your day to conversing with experts who are uniquely suited to meet your clients’ project needs, often under tight deadlines. Grasping the project and market context along with the legal and regulatory environment in which your clients and experts operate. Taking ownership of every project aspect, from initiating and managing client-expert communications to ensuring successful outcomes.

Join AlphaSights as a Client Service Associate starting in January, April, July, or September 2027. This position is ideal for those eager to begin a career in a fast-paced environment with a focus on sales and client service.As a Client Service Associate, you will play a critical role in connecting our clients with industry experts, enabling them to access valuable insights for informed business decisions. You will engage with top-tier clients, including investment professionals, strategy consultants, and business executives, managing multiple projects simultaneously in a communication-focused front-line role.About AlphaSightsFounded in 2008, AlphaSights has established itself as a leader in the knowledge search market, connecting ambitious professionals with leading investment funds, strategy consulting firms, and Fortune 500 companies. With over 1,500 employees across nine cities globally, we are committed to excellence and believe that hiring top talent allows us to reach new heights.If you are passionate about delivering results, thriving under pressure, and working with a diverse team, consider starting your career with us!

Join Our Team at avomindAt avomind, we unite brilliant minds from around the world to collaborate with elite investment funds, strategy consulting firms, and Fortune 500 companies. Our mission is to empower clients by providing access to specialized knowledge, enhancing their decision-making capabilities, and fostering progress through connections with niche experts globally.Since our inception in 2008, avomind has experienced remarkable growth, expanding to over 1500 talented professionals across nine cities worldwide. We have established ourselves as a market leader and one of the fastest-growing companies globally. Our unyielding commitment to excellence drives us to recruit only the most exceptional graduates who can contribute to our ambitious goals. Are You Ready to Kickstart Your Career?Are you eager to thrive in a dynamic, results-driven environment?Do you excel under pressure and meet tight deadlines?Are you persistent, resilient in the face of challenges, and maintain a positive outlook?Do you wish to leverage your multilingual skills while collaborating with passionate and diverse colleagues?Are you looking to cultivate exceptional business acumen and advance your career across various industries? Your Role as a Client Service AssociateAs a vital member of our Client Services team, you will facilitate access to the expertise our clients require. Your daily responsibilities will involve working on projects for prestigious clients—such as investors, strategy teams, and business leaders—who seek your insights.Your key responsibilities will include:Expert Recruiting: Devote most of your time to identifying and screening experts suitable for client projects, adhering to strict deadlines.Conduct thorough research to grasp the context of each project, along with the relevant market dynamics, laws, and regulations.Project Management: Oversee all project aspects, coordinating interactions between clients and experts, and managing meeting schedules effectively. Why Choose avomind?Begin your journey as a business professional without being confined to a single industry.Gain invaluable transferable skills in business and client management, including communication, negotiation, persuasion, project management, and time management.Explore opportunities to develop your career in a variety of sectors.

Join Third Bridge as a Campus Associate in Client Services, where your fluency in Japanese will be an invaluable asset. In this role, you will assist our clients by providing exceptional service and support. You’ll be involved in various operational tasks that ensure our clients receive the highest quality of service. This is a fantastic opportunity to kickstart your career in a dynamic and international environment.

Join Coupa Software as a Customer Solution Partner, where you will play a crucial role in driving our services sales. You will work closely with clients to understand their needs and deliver tailored solutions that foster successful partnerships. This position offers a unique opportunity to leverage your expertise in service sales to contribute to the growth and success of our organization.

Join our dynamic team as a Customer Support Team Lead, where you will oversee a group of talented support professionals dedicated to providing exceptional service. In this fully remote role, you will be responsible for ensuring that our team meets performance metrics, develops skills, and maintains high customer satisfaction levels.Your leadership will guide training initiatives, foster team collaboration, and implement process improvements. If you have a passion for customer service and team development, we would love to hear from you!