Customer Success Associate

About Rapyuta RoboticsFounded in 2014 as a spin-off from ETH Zurich, Rapyuta Robotics Inc. is a pioneering robotics company dedicated to enhancing lives through connected machines. Our vision is to create a society where automation empowers people to engage in more intelligent and creative work. With cumulative funding of approximately 10.6 billion yen, we o…

#LI-KO1 As a Customer Success Associate at Datadog, you will engage with our existing customers to deliver training and onboarding support, while actively pursuing upsell and cross-sell opportunities in alignment with established sales methodologies. Your role will focus on maximizing customer experience by building strong relationships, identifying unique challenges and needs, and uncovering opportunities for expanded usage, effectively communicating the value of Datadog products. Ensuring both personal growth and team success within the Customer Success team dedicated to customer scaling is a top priority. At Datadog, we value the relationships and collaboration fostered by our office culture, which inspires creativity. We operate as a hybrid workplace to help employees achieve a work-life harmony that suits their individual needs.

Join our Tokyo office as a Senior Customer Success Associate, where you will take a pivotal role in delivering exceptional service to some of the world's most renowned luxury brands.About UsEstablished in 2006, CXG is a global leader in customer experience, focusing on the premium and luxury sectors. With a diverse team of over 250 professionals, we partner with more than 200 luxury brands, providing them with tailored insights and strategies to enhance both customer and employee experiences.Our commitment to delivering impactful solutions integrates research, technology, and human expertise, ensuring every customer interaction is elevated.Your RoleAs a Senior Customer Success Associate, you will be the main point of contact for your clients, ensuring excellence in project execution and nurturing long-term relationships. You will work alongside our local and global teams, coordinating resources and leading client projects from inception to completion with a high degree of autonomy.Key Responsibilities:Serve as a trusted advisor to leading luxury brands on customer and employee experience.Collaborate with international teams to design innovative methodologies and provide expert guidance to clients.Manage a diverse portfolio of client accounts, ensuring top-notch service and satisfaction.Oversee the entire project lifecycle, from proposal to delivery and follow-up.Deliver insights and recommendations to executive stakeholders in a structured and professional manner.Work with internal teams to craft customized methodologies and solutions.Maintain oversight of project budgets, timelines, quality of deliverables, and stakeholder engagement.

Are you passionate about ensuring customer satisfaction and driving success? Join Cato Networks as a Customer Success Manager. In this pivotal role, you will collaborate closely with our clients to help them achieve their goals, ensuring they derive maximum value from our cutting-edge solutions. You will be the trusted advisor, guiding customers through their journey with our products, addressing their needs, and fostering long-term relationships.

Join Our Dynamic TeamAs a vital part of the APAC User Operations team at Perplexity AI, you will play a key role in delivering outstanding search capabilities to both enterprise clients and individual users throughout the Asia-Pacific region. Our team works collaboratively with Product, Engineering, Localization, and Technical Success departments to tackle intricate technical challenges while adjusting support frameworks to meet local service expectations.Operational ScalingDesign and manage Tokyo-based support operations within the JST time zone (9 AM - 6 PM), ensuring effective 8-hour shift rotations.Establish thorough QA protocols and performance metrics that reflect both global standards and regional needs.Oversee the operational performance of services and support, achieving experience, revenue, budget, and performance goals.Technical Support ExecutionLocalize over 15 knowledge base articles, ensuring terminology consistency with product UI localization efforts.Foster innovation through experimentation and a design thinking mindset to enhance support efficiency and effectiveness.Proactively identify customer issues, orchestrate timely resolutions, and serve as an escalation point for complex challenges.Customer Success & GrowthDevelop and implement a strategic, goal-oriented engagement plan that aligns with customer objectives.Collaborate with sales teams to convert customer insights into actionable growth strategies.Understand and adapt to the distinct customer service expectations across various APAC markets.Gather customer insights by analyzing the competitive landscape and the complete customer journey—including goals, behaviors, and pain points.Cross-Functional CollaborationEngage with key stakeholders across functions to drive projects and influence decisions that enhance your customer strategy.Provide structure and leadership by establishing priorities and managing operational mechanisms that promote organizational effectiveness.

Join our dynamic team at ServiceNow as a Customer Success Guide, where you will play a crucial role in ensuring our customers derive maximum value from our innovative solutions. Your expertise will help us foster lasting relationships and enhance customer satisfaction.

As a Customer Success Associate, you will play a pivotal role in nurturing long-term strategic relationships with our clients. Your primary focus will be on driving product adoption and identifying growth opportunities among a diverse portfolio of Datadog customers, ensuring they achieve successful use of our products and enhance customer retention. You will serve as an internal advocate for our customers, striving to provide a stellar experience for your accounts. Utilizing a well-established methodology, you'll assess each customer's unique requirements and effectively communicate the value of Datadog's solutions. As we expand our Customer Success team, prioritizing personal development and team achievements is essential.At Datadog, we cherish our office culture—fostering relationships, collaboration, and creativity. We embrace a hybrid working model that allows our team members to achieve work-life balance that suits them best.

We are seeking a dedicated and driven AX Customer Success Manager to join our dynamic team at Zoyi. In this pivotal role, you will be responsible for ensuring our clients achieve their desired outcomes through the effective use of our AX solutions. Your exceptional communication skills and customer-centric approach will be essential in building strong relationships and fostering customer loyalty.

Join Turnitin, a global leader in educational integrity, as a Customer Success Manager. In this remote role, you will be responsible for nurturing relationships with our clients in Japan, ensuring they achieve their objectives through our innovative solutions. You will play a vital role in driving customer retention and satisfaction by effectively managing onboarding, training, and ongoing support.

Anaplan is looking for a Customer Success Business Partner to join the team in Tokyo, Japan. This position centers on supporting clients as they use Anaplan’s platform, ensuring they reach their business objectives and see real value from the solutions provided. The role involves regular interaction with both customers and internal teams to drive engagement and satisfaction. Key responsibilities Develop and nurture strong relationships with clients Work with cross-functional teams to address customer needs Encourage ongoing customer engagement and satisfaction Support clients in achieving their business goals through Anaplan’s platform Location This role is based in Tokyo, Japan.

Join our dynamic team at Anthropic as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative AI solutions. In this position, you will be responsible for building strong customer relationships, providing strategic guidance, and proactively addressing client needs to enhance satisfaction and retention.

Join Notion Labs Inc. as a Mid-Market Customer Success Manager, where you will play a pivotal role in ensuring that our clients in Japan achieve maximum value from our platform. You will be responsible for building strong relationships, guiding customers through onboarding, and providing ongoing support and education. Your expertise will help enhance customer engagement and satisfaction, ultimately driving retention and growth.

As the Director of Customer Success for the APAC region at Notion Labs Inc., you will be at the forefront of our mission to empower teams through innovative solutions. You will lead a dynamic team dedicated to enhancing customer experiences, driving engagement, and ensuring successful adoption of our products. Your strategic vision will shape customer success initiatives, fostering long-lasting relationships and expanding our footprint in the APAC market.

Join Notion Labs Inc. as a Scaled Customer Success Manager in Tokyo, where you'll be pivotal in enhancing customer satisfaction and driving product adoption. Your role involves engaging with clients, providing exceptional support, and ensuring they maximize the value of our products. You will collaborate with cross-functional teams to deliver tailored solutions that meet customer needs.

Role Overview Dialpad is looking for a Senior Manager, Customer Success to guide a team based in Tokyo, Japan. This role focuses on helping clients realize the full value of Dialpad’s products and services. What You Will Do Lead and support a team of customer success professionals. Shape and execute strategies to improve customer satisfaction and retention. Build strong relationships with key client stakeholders. Review and analyze customer feedback to identify areas for improvement. Launch and manage initiatives that make the customer journey more effective. About Dialpad Dialpad delivers communication solutions to businesses worldwide. The Tokyo team works to empower clients with tools that support their growth and success.

About Box Box is a leading company in the Intelligent Content Management (ICM) sector. Our mission is to transform the way people and organizations work. By providing secure, user-friendly content management, collaboration, workflow solutions, electronic signatures, and AI capabilities, we are driving our customers' digital transformation. As a key player in this rapidly growing market, Box has the opportunity to expand its influence and serve as a partner in our customers' digital transformation and workplace revolution. Currently, Box serves over 110,000 businesses globally, including major Fortune 500 companies, with more than 20,000 businesses in Japan alone. Why We Need You With over 115,000 organizations using Box worldwide, we aim to intelligently evolve workflows across the globe through our AI-driven Content Cloud. We are at a pivotal moment, transitioning from a simple storage service to a comprehensive platform for secure content management, collaboration, and AI-driven business efficiency. To ensure our customers experience the true value of Box and achieve sustainable growth, we need a leader to integrate Customer Success and Renewals. You will bridge the gap between strategic customer onboarding and commercial execution (renewal and expansion strategies), ultimately responsible for maximizing revenue retention (GRR/NRR) and playing a vital role in Box's growth strategy.

As an Enterprise Customer Success Manager at Datadog, you will play a pivotal role in ensuring the successful adoption and satisfaction of our most significant and strategic clients. At Datadog, we value our vibrant office culture, fostering relationships and collaboration that spark creativity. With our hybrid workplace model, we empower our team members to achieve a harmonious work-life balance. Your Responsibilities: Collaborate with Sales and Technical Solutions teams to drive customer adoption from onboarding to advanced usage. Oversee and manage the onboarding process for new clients, ensuring a smooth transition. Identify, develop, and maintain the customer success plan tailored to each client. Consistently engage with decision-makers to demonstrate the value of their investment in Datadog. Build and nurture key relationships within the customer base to foster loyalty and satisfaction. Work cross-functionally with various internal teams, including sales, support, enablement, product, finance, and legal. Analyze usage trends to identify opportunities for renewal and mitigate risks. Act as the primary advocate for customer adoption and overall health.

Business OverviewAt Channel Corporation, our mission is to address communication challenges between businesses and customers. We provide the 'All-in-One AI Messenger Channel Talk', leveraging AI technology to maximize the value of customer interactions.This solution enables efficient customer support through designing inquiry responses based on customer data, centralized management of phone, email, and chat, and advanced automation and optimization of operations using AI, resulting in improved customer experience. Currently, we operate in three regions: Japan, South Korea, and the United States, with over 220,000 companies utilizing our services. Of our approximately 200 employees, 100 are engineers, contributing to our rapid growth in the B2B AI sector in Asia. We are not just incorporating AI into our products; we are an AI-native organization that uses AI in all aspects of our operations, including product development, sales, customer success, and operations, ensuring high productivity and speed in our business growth. Why We Are HiringChannel Talk has been growing rapidly, with over 200,000 accounts globally and more than 20,000 in Japan. As we continue to expand through marketing and sales, the key to our future growth lies in how successfully our customers can achieve their goals. We aim to build a team that goes beyond traditional customer success roles; we want to create a team that generates customer success as a foundation for business growth. When our customers succeed, their achievements attract new customers, creating a cycle that directly contributes to Channel Talk's leap forward. Rather than waiting for customer inquiries, we will implement an alert system that uses AI to monitor usage data and automatically detect upsell opportunities. We are currently in a phase of restructuring our Customer Success organization, refining mechanisms, support styles, and product utilization methods to truly guide our customers to success. We are looking for team members who will build a globally applicable customer success model from the ground up alongside our management team.

About Appier Appier is a pioneering software-as-a-service (SaaS) firm that leverages artificial intelligence (AI) to enhance business decision-making. Established in 2012 with the aim of democratizing AI, Appier’s mission is to transform AI into tangible returns on investment by creating intelligent software solutions. With 17 offices across the APAC region, Europe, and the U.S., we are publicly listed on the Tokyo Stock Exchange (Ticker number: 4180). For more information, visit www.appier.com. Since entering the Japanese market in 2014, we have successfully partnered with major brands in Advertising, Digital Content, E-commerce, Financial Services, and Consumer Products. This success enabled us to transition from the Japan Growth market to the Prime segment just one year and nine months post our IPO in 2021. About The RoleWe are on the lookout for a dedicated Customer Success Manager to lead the customer success initiatives for key accounts within Appier’s enterprise solutions division in Japan. This position is located in Tokyo. The primary objective of the customer success team is to generate effective solutions from both business and technical perspectives, ensuring successful implementation with our clients. This role demands exceptional digital marketing acumen, technical expertise, and strong communication skills to adeptly manage client requirements and expectations. Responsibilities Maintain high levels of customer satisfaction to ensure client retention, account renewals, and expansion of account annual contract value (ACV) as measured by quarterly goals. Drive the onboarding of new customers and promote ongoing adoption through the development of use cases and feature utilization, enhancing business value for customers using our Enterprise solutions.

As an Enterprise Customer Success Manager at Datadog, you will be responsible for managing our largest and strategically vital clients, driving product adoption, and ensuring an exceptional customer experience. At Datadog, we value our office culture. We emphasize relationships, collaboration, and the creativity that emerges from them, enabling a work-life balance that suits each individual through hybrid working arrangements. Key Responsibilities (What You’ll Do) Collaborate with Sales and Technical Solutions teams to proactively drive product utilization from onboarding to maturity stages. Design, manage, and oversee the onboarding process for new clients as the primary owner. Develop and execute customer success plans, taking ownership of their implementation. Continuously align with decision-makers on the value and outcomes of investing in Datadog. Build and maintain relationships with key influencers and stakeholders within customer organizations. Work closely with various internal departments (Sales, Support, Enablement, Product, Finance, Legal). Monitor and analyze usage data to identify opportunities for updates and early risk detection. Act as the ultimate responsible party for customer product health and utilization. Desired Profile (Who You Are) Over 3 years of experience in Customer Success or Account Management within the B2B SaaS space. Experience managing a portfolio of accounts that includes large enterprise customers. Ability to lead discovery sessions to understand customer challenges, goals, and priorities. Strong communication skills to convey complex information clearly and connect it to customer objectives. Flexibility to adjust messaging according to the audience. A proactive contributor who seeks to enhance their skills and actively participates in shaping team best practices in a fast-paced environment. Willingness to travel for customer visits and event participation as needed. Business-level proficiency in Japanese (reading, writing, and speaking). Fluent in English (reading and writing) with business-level conversational skills. Datadog values individuals from diverse backgrounds. We understand that not everyone meets all qualifications from the start. If you have a passion for technology and a desire to grow your skills, we encourage you to apply. Benefits and Growth Opportunities: Exceptional onboarding experience. Sales training programs including MEDDIC and Command of Message. A comprehensive corporate culture with opportunities to participate in community guilds. Department-based mentoring and buddy programs for networking. Ongoing professional development, product training, and career path opportunities. New hire stock options (RSU) and employee stock purchase plan (ESPP). A robust and competitive benefits package. Note that the benefits and growth opportunities may vary based on the country of employment and specific terms of employment at Datadog. #LI-Hybrid