Director of Customer Success for the APAC Region

As the Director of Customer Success for the APAC region at Notion Labs Inc., you will be at the forefront of our mission to empower teams through innovative solutions. You will lead a dynamic team dedicated to enhancing customer experiences, driving engagement, and ensuring successful adoption of our products. Your strategic vision will shape customer succes…

About Our TeamAt Perplexity AI, our Support team is the cornerstone of an exceptional user experience. We are committed to ensuring that our AI-driven search and question-answering platform provides outstanding value to our diverse clientele. Our dedicated efforts include understanding user needs, swiftly resolving issues, and collecting insights that inform product enhancements. We collaborate closely with Product, Technical staff, and various departments to continuously elevate the user experience while upholding the highest standards of our cutting-edge AI technology.About the RoleWe are on the lookout for a skilled Customer Success Engineer to join our dynamic team, engaging directly with our strategic enterprise accounts. In this pivotal role, you will tackle complex technical challenges faced by our customers. As a vital member of our technical troubleshooting team, you will offer expert guidance to both customers and internal teams regarding intricate issues within our ecosystem. Your input will be instrumental in fostering knowledge within the team and spearheading strategic initiatives aimed at organizational and process improvements.Key ResponsibilitiesBecome a leading technical authority on our API and product offerings at Perplexity AI.Act as the dedicated technical resource and champion for our key API and product customers, providing thorough troubleshooting support and educating them on the optimal utilization of our platforms.Collaborate with the Enterprise, Mobile, and API teams to resolve issues, liaising with internal leaders and customers while coordinating resources across multiple teams as necessary.Convert insights from customer challenges into scalable solutions, partnering with Engineering, Customer Experience, and Go-To-Market teams to implement enhancements and automation.Foster strong relationships with customer leaders and operators to ensure the success of their applications.

Description Join Keeper Security as a motivated Implementation Team Lead (カスタマーサクセスエンジニア) within our B2B APAC support team. This position is based in our Tokyo office, and candidates must be able to work on-site. Keeper's advanced cybersecurity solutions are relied upon by millions of users and thousands of organizations worldwide. Available in 21 languages and sold in over 120 countries, Keeper is one of the fastest-growing names in cybersecurity. You will have the opportunity to acquire valuable skills while ensuring a smooth onboarding experience for our clients. About Keeper Keeper Security, Inc. is revolutionizing cybersecurity for individuals and organizations across the globe. Our user-friendly solutions feature end-to-end encryption, safeguarding every user on every device, regardless of location. Our zero-trust privileged access management platform can be deployed in minutes and integrates seamlessly with any technology stack to prevent breaches and reduce help desk costs while ensuring compliance. Trusted by millions and thousands of organizations, Keeper leads the industry in password, passkey, and secrets management, secure remote access, and encrypted messaging. Discover how our zero-trust and zero-knowledge solutions protect against cyber threats at KeeperSecurity.com. About the Role As the Implementation Team Lead (カスタマーサクセスエンジニア) at Keeper Security, you will play a crucial role in managing and developing our APAC implementation team. This position is essential for the successful onboarding, deployment, and adoption of Keeper's solutions for our customers throughout Japan and the wider APAC region. Your responsibilities will include balancing hands-on implementation tasks with team leadership, coaching, and process enhancement. The ideal candidate will possess exceptional technical knowledge, be fluent in both Japanese and English, and have a proven track record of leading and motivating high-performing teams.

Join Our Dynamic TeamAs a vital part of the APAC User Operations team at Perplexity AI, you will play a key role in delivering outstanding search capabilities to both enterprise clients and individual users throughout the Asia-Pacific region. Our team works collaboratively with Product, Engineering, Localization, and Technical Success departments to tackle intricate technical challenges while adjusting support frameworks to meet local service expectations.Operational ScalingDesign and manage Tokyo-based support operations within the JST time zone (9 AM - 6 PM), ensuring effective 8-hour shift rotations.Establish thorough QA protocols and performance metrics that reflect both global standards and regional needs.Oversee the operational performance of services and support, achieving experience, revenue, budget, and performance goals.Technical Support ExecutionLocalize over 15 knowledge base articles, ensuring terminology consistency with product UI localization efforts.Foster innovation through experimentation and a design thinking mindset to enhance support efficiency and effectiveness.Proactively identify customer issues, orchestrate timely resolutions, and serve as an escalation point for complex challenges.Customer Success & GrowthDevelop and implement a strategic, goal-oriented engagement plan that aligns with customer objectives.Collaborate with sales teams to convert customer insights into actionable growth strategies.Understand and adapt to the distinct customer service expectations across various APAC markets.Gather customer insights by analyzing the competitive landscape and the complete customer journey—including goals, behaviors, and pain points.Cross-Functional CollaborationEngage with key stakeholders across functions to drive projects and influence decisions that enhance your customer strategy.Provide structure and leadership by establishing priorities and managing operational mechanisms that promote organizational effectiveness.

Description Keeper Security is seeking motivated Customer Success Managers to become part of our dynamic team within the APAC B2B sales division. Candidates must be willing to work from our Tokyo office to be eligible for this role. As a trusted cybersecurity solution, Keeper's software is used by millions of individuals and thousands of organizations worldwide. Published in 23 languages and available in over 150 countries, Keeper is at the forefront of the cybersecurity industry. Join us and enhance your skills while nurturing and expanding client relationships in this essential position! About Keeper Security Keeper Security Inc. is revolutionizing cybersecurity for individuals and organizations on a global scale. Our user-friendly solutions are designed with end-to-end encryption to safeguard every user, across all devices, in every location. Our zero-trust privileged access management platform can be deployed in minutes and integrates seamlessly with any technology stack, reducing breaches, lowering help desk costs, and ensuring compliance. With a vast user base, Keeper leads in password, passkey, and secrets management, as well as secure remote access and encrypted messaging. Discover how our zero-trust and zero-knowledge solutions combat cyber threats at KeeperSecurity.com. About the Role Become part of an elite team of highly accomplished Customer Success professionals. Our team comprises experienced technologists adept at selling to both SME and Enterprise-level accounts. With a passion for helping companies maximize their technology investments, they excel in identifying new business and expansion opportunities within named accounts. As a Customer Success Manager, you will engage with an established client base and be accountable for driving revenue growth through these accounts with our industry-leading solutions.

Join Turnitin, a global leader in educational integrity, as a Customer Success Manager. In this remote role, you will be responsible for nurturing relationships with our clients in Japan, ensuring they achieve their objectives through our innovative solutions. You will play a vital role in driving customer retention and satisfaction by effectively managing onboarding, training, and ongoing support.

About Woven by ToyotaWoven by Toyota is committed to contributing to Toyota's transformation into a mobility company for the next century. Inspired by a history of continuous invention for others, our mission is to expand the definition of mobility and how it contributes to society, challenging conventional notions of mobility through human-centered innovation.We operate around four pillars: AD/ADAS technology for autonomous driving and advanced driving assistance systems, Arene as the software production platform for software-defined vehicles, Woven City as a testing ground for mobility, and Cloud & AI as the digital infrastructure supporting our collaborative foundation. Essential functions underpin these teams, all working towards a "zero-accident society" and the "mass production of happiness".=========================================================================About the TeamOur team provides critical infrastructure for next-generation vehicle development and AI training. The Customer Success Engineering (CSE) team closely collaborates with new clients to maximize product utilization and support operational improvements.The CSE team works in close partnership with our in-house product and engineering organization, comprised of experienced engineers from around the globe, sharing insights and feedback from customers to enhance product offerings.The CSE team operates under the Vice President of the Cloud & AI division, engaging in a myriad of intriguing topics ranging from advanced technical challenges to process improvements and business expansion.Ideal CandidateWe are seeking passionate individuals who thrive on collaboration, working alongside other team members to ensure customer success. You will have the opportunity to improve products and services in partnership with product managers and engineers, crafting solutions that exceed customer expectations.Key ResponsibilitiesThe primary responsibilities include:1. Collaborating with new clients and end-users through education, coaching, and solution development (with support from engineering and professional services teams) to assist in process improvements and tool usage. Additionally, you will provide new perspectives to customers and demonstrate leadership in achieving significant improvements.2. Working with product and engineering teams to share insights and feedback from customers, clarifying customer requirements and introducing clients for user research. Collaborating to conceptualize and design new features and enhancements for existing functionalities.There may also be opportunities to create educational materials or manage PR and marketing events as needed and as interest dictates. You will travel domestically within Japan, primarily in the Nagoya area, for workshops and relationship building with customers several days a month. We embrace a hybrid work model, with in-office attendance at our Nihonbashi office three times a week (Tuesday, Wednesday, Thursday).

Join WalkMe, an SAP company that has revolutionized the Digital Adoption Platform (DAP), empowering business leaders to navigate today's intricate digital landscape. WalkMe's innovative features—guidance, engagement, insights, and automation—enable employees to enhance their efficiency, provide executives with deeper visibility into digital engagement, and help organizations maximize their digital assets for successful transformation.In partnership with SAP, WalkMe transforms the digital transformation journey, allowing businesses to fully leverage SAP's robust ERP solutions while enhancing user experience and productivity through WalkMe's intuitive platform.We are currently seeking a Customer Success Engineer (CSE) to manage strategic initiatives that ensure our customers derive maximum value from WalkMe solutions, enhancing overall customer satisfaction. The CSE will utilize advisory skills, implementation experience, customer success engineering, enablement, and proactive engagement to foster adoption, improve retention, and drive growth. Proactivity will be demonstrated by analyzing reports, leveraging AI insights, and anticipating customer needs. This role serves as a bridge between product capabilities and business outcomes, acting as both a trusted advisor and a hands-on resource for strategic projects.

Are you passionate about ensuring customer satisfaction and driving success? Join Cato Networks as a Customer Success Manager. In this pivotal role, you will collaborate closely with our clients to help them achieve their goals, ensuring they derive maximum value from our cutting-edge solutions. You will be the trusted advisor, guiding customers through their journey with our products, addressing their needs, and fostering long-term relationships.

Join our dynamic team at ServiceNow as a Customer Success Guide, where you will play a crucial role in ensuring our customers derive maximum value from our innovative solutions. Your expertise will help us foster lasting relationships and enhance customer satisfaction.

We are seeking a dedicated and driven AX Customer Success Manager to join our dynamic team at Zoyi. In this pivotal role, you will be responsible for ensuring our clients achieve their desired outcomes through the effective use of our AX solutions. Your exceptional communication skills and customer-centric approach will be essential in building strong relationships and fostering customer loyalty.

#LI-KO1 As a Customer Success Associate at Datadog, you will engage with our existing customers to deliver training and onboarding support, while actively pursuing upsell and cross-sell opportunities in alignment with established sales methodologies. Your role will focus on maximizing customer experience by building strong relationships, identifying unique challenges and needs, and uncovering opportunities for expanded usage, effectively communicating the value of Datadog products. Ensuring both personal growth and team success within the Customer Success team dedicated to customer scaling is a top priority. At Datadog, we value the relationships and collaboration fostered by our office culture, which inspires creativity. We operate as a hybrid workplace to help employees achieve a work-life harmony that suits their individual needs.

Join Woven by ToyotaWoven by Toyota is at the forefront of Toyota's transformative journey into a mobility-focused company. Our mission is to drive innovation in mobility, aiming to redefine its implications for society through human-centric approaches.Our initiatives are anchored in four key areas: AD/ADAS, the development of autonomous driving and advanced driver assistance systems; Arene, our cutting-edge software platform for software-defined vehicles; Woven City, a practical testing ground for mobility solutions; and Cloud & AI, the digital backbone of our collaborative efforts. Our business-critical functions support these teams in achieving our ambitious vision: a world free from accidents, enhancing well-being for everyone.=========================================================================TEAMThe Customer Success Engineering (CSE) team plays a vital role in providing essential infrastructure for the next generation of vehicle development and AI training. We engage directly with potential customers, assisting them in maximizing the value of our products and transforming their operational processes.Our team collaborates closely with internal Product and Engineering divisions, comprising skilled engineers from diverse backgrounds. We share insights and feedback to refine our offerings and foster improvements.The CSE team reports directly to the VP, Head of Cloud & AI, and is involved in various exciting projects that encompass technical complexities, process enhancements, and business growth opportunities.WHO ARE WE LOOKING FOR?We seek a passionate team member who thrives in a collaborative environment and is dedicated to achieving outstanding customer outcomes. This individual will work closely with Product Managers and Engineers to devise solutions that exceed customer expectations.RESPONSIBILITIESYour primary objectives will include: 1. Collaborating with our end-users and leadership to facilitate process improvements and optimal tool usage through education, coaching, and solution development (with support from our engineers and Professional Services team). You will challenge conventional thinking and offer thought leadership to implement enhancements that surpass customer expectations. 2. Engaging with Product and Engineering teams, providing clarity through the sharing of insights and feedback from customer interactions to directly influence product development.

Anaplan is looking for a Customer Success Business Partner to join the team in Tokyo, Japan. This position centers on supporting clients as they use Anaplan’s platform, ensuring they reach their business objectives and see real value from the solutions provided. The role involves regular interaction with both customers and internal teams to drive engagement and satisfaction. Key responsibilities Develop and nurture strong relationships with clients Work with cross-functional teams to address customer needs Encourage ongoing customer engagement and satisfaction Support clients in achieving their business goals through Anaplan’s platform Location This role is based in Tokyo, Japan.

About Rapyuta RoboticsFounded in 2014 as a spin-off from ETH Zurich, Rapyuta Robotics Inc. is a pioneering robotics company dedicated to enhancing lives through connected machines. Our vision is to create a society where automation empowers people to engage in more intelligent and creative work. With cumulative funding of approximately 10.6 billion yen, we offer solutions that connect various types of robots on a unified cloud-based platform, 'rapyuta.io', optimizing route planning and task allocation through swarm control AI.In the logistics sector, we integrate picking assist robots, automated warehouses, and automated forklifts on a single cloud infrastructure, achieving productivity improvements and flexible automation without extensive renovations to existing warehouses.Award-Winning SolutionsRapyuta PA-AMR (Picking Assist Robot): Doubled picking productivity and captured approximately 70% market share in Japan (2023 Good Design Award winner).Rapyuta ASRS (Flexible Automated Warehouse): Achieved up to 10 times productivity and 2.5 times storage efficiency (2024 Good Design Award Gold Medal winner).Rapyuta AFL (Automated Forklift): Automated pallet transport with high-precision self-positioning, adaptable for existing warehouses (supports unmanned operation at night).Role OverviewAs Rapyuta Robotics rapidly expands its market share in collaborative picking assist robots (PA-AMR), we are enhancing our Customer Success (CS) team to maintain high-quality support for our growing customer base. We are seeking a Customer Success Associate to conduct regular follow-ups with customers who have achieved stable operations and to streamline team efficiency.This position demands clear and patient communication, especially for customers unfamiliar with robots or work processes. The ability to convey information in a way that adjusts to the customer's level of understanding is essential, as nuances in language can significantly impact reassurance and comprehension.Managing multiple clients simultaneously, you will also be responsible for generating regular reports, addressing initial inquiries, and ensuring accurate internal handovers. Experience in customer service or sales, where you've successfully managed numerous client interactions without oversight or errors, will be beneficial. Even those without experience in robotics or customer success can thrive here if they have experience communicating with corporate clients.You will collaborate with account managers to follow up with customers who have transitioned to stable operations, focusing on providing attentive communication and accurate support tasks rather than complex technical troubleshooting. There is also the potential for career advancement to a Customer Success Manager (CSM) role, where you can engage in deeper problem-solving proposals.Skills Developed in This RolePractical skills in prioritizing tasks, designing workflows, and preventing oversight while managing multiple clients.Communication skills to organize inquiry content and articulate key issues to stakeholders accurately.Fundamentals of data aggregation and reporting (ability to explain situations based on data).Understanding of systematization and operational improvement through FAQ/manual enhancements.Onboarding ExperienceUpon joining, you will progressively learn about product fundamentals, common inquiries, and reporting templates, expanding your responsibilities while utilizing templates and peer reviews as guidance.Career AdvancementAfter becoming proficient, you can explore improvement proposals and operational design for assigned clients, advancing to a CSM role or leading business improvement and knowledge operations, tailored to your aspirations.Key ResponsibilitiesCustomer Follow-upRegular Report Distribution: Aggregate operational and productivity data to create and send monthly/weekly reports, including feedback management.Regular Check-ins: Conduct periodic contacts via email or online meetings to inquire about any issues customers may be facing.Initial Inquiry HandlingServe as the primary contact for customer inquiries via phone or chat.Respond to basic questions such as usage inquiries.Accurately escalate technical issues that cannot be resolved independently to engineers or senior CS team members.Documentation and Knowledge ManagementManage 'Rapyuta Navi': Update and maintain the customer help center (FAQ site and manuals).Support Document Creation: Assist in drafting or revising customer-facing materials and internal operational manuals.RequirementsEssential QualificationsStrong Learning Ability and Adaptability: Must quickly assimilate operational knowledge and product understanding to progressively engage in improvement proposals and business design.Experience in Corporate Customer Interaction (2+ years preferred): Must have experience in corporate sales or customer service, where you effectively listened to customer needs, provided clear explanations, and facilitated next steps.

Join our dynamic team at Anthropic as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative AI solutions. In this position, you will be responsible for building strong customer relationships, providing strategic guidance, and proactively addressing client needs to enhance satisfaction and retention.

Join Notion Labs Inc. as a Mid-Market Customer Success Manager, where you will play a pivotal role in ensuring that our clients in Japan achieve maximum value from our platform. You will be responsible for building strong relationships, guiding customers through onboarding, and providing ongoing support and education. Your expertise will help enhance customer engagement and satisfaction, ultimately driving retention and growth.

Join Notion Labs Inc. as a Scaled Customer Success Manager in Tokyo, where you'll be pivotal in enhancing customer satisfaction and driving product adoption. Your role involves engaging with clients, providing exceptional support, and ensuring they maximize the value of our products. You will collaborate with cross-functional teams to deliver tailored solutions that meet customer needs.

Role Overview Dialpad is looking for a Senior Manager, Customer Success to guide a team based in Tokyo, Japan. This role focuses on helping clients realize the full value of Dialpad’s products and services. What You Will Do Lead and support a team of customer success professionals. Shape and execute strategies to improve customer satisfaction and retention. Build strong relationships with key client stakeholders. Review and analyze customer feedback to identify areas for improvement. Launch and manage initiatives that make the customer journey more effective. About Dialpad Dialpad delivers communication solutions to businesses worldwide. The Tokyo team works to empower clients with tools that support their growth and success.

About Box Box is a leading company in the Intelligent Content Management (ICM) sector. Our mission is to transform the way people and organizations work. By providing secure, user-friendly content management, collaboration, workflow solutions, electronic signatures, and AI capabilities, we are driving our customers' digital transformation. As a key player in this rapidly growing market, Box has the opportunity to expand its influence and serve as a partner in our customers' digital transformation and workplace revolution. Currently, Box serves over 110,000 businesses globally, including major Fortune 500 companies, with more than 20,000 businesses in Japan alone. Why We Need You With over 115,000 organizations using Box worldwide, we aim to intelligently evolve workflows across the globe through our AI-driven Content Cloud. We are at a pivotal moment, transitioning from a simple storage service to a comprehensive platform for secure content management, collaboration, and AI-driven business efficiency. To ensure our customers experience the true value of Box and achieve sustainable growth, we need a leader to integrate Customer Success and Renewals. You will bridge the gap between strategic customer onboarding and commercial execution (renewal and expansion strategies), ultimately responsible for maximizing revenue retention (GRR/NRR) and playing a vital role in Box's growth strategy.