Customer Success Manager

Are you passionate about ensuring customer satisfaction and driving success? Join Cato Networks as a Customer Success Manager. In this pivotal role, you will collaborate closely with our clients to help them achieve their goals, ensuring they derive maximum value from our cutting-edge solutions. You will be the trusted advisor, guiding customers through thei…

We are seeking a dedicated and driven AX Customer Success Manager to join our dynamic team at Zoyi. In this pivotal role, you will be responsible for ensuring our clients achieve their desired outcomes through the effective use of our AX solutions. Your exceptional communication skills and customer-centric approach will be essential in building strong relationships and fostering customer loyalty.

Join Turnitin, a global leader in educational integrity, as a Customer Success Manager. In this remote role, you will be responsible for nurturing relationships with our clients in Japan, ensuring they achieve their objectives through our innovative solutions. You will play a vital role in driving customer retention and satisfaction by effectively managing onboarding, training, and ongoing support.

Join our dynamic team at Anthropic as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative AI solutions. In this position, you will be responsible for building strong customer relationships, providing strategic guidance, and proactively addressing client needs to enhance satisfaction and retention.

Join Notion Labs Inc. as a Scaled Customer Success Manager in Tokyo, where you'll be pivotal in enhancing customer satisfaction and driving product adoption. Your role involves engaging with clients, providing exceptional support, and ensuring they maximize the value of our products. You will collaborate with cross-functional teams to deliver tailored solutions that meet customer needs.

Role Overview Dialpad is looking for a Senior Manager, Customer Success to guide a team based in Tokyo, Japan. This role focuses on helping clients realize the full value of Dialpad’s products and services. What You Will Do Lead and support a team of customer success professionals. Shape and execute strategies to improve customer satisfaction and retention. Build strong relationships with key client stakeholders. Review and analyze customer feedback to identify areas for improvement. Launch and manage initiatives that make the customer journey more effective. About Dialpad Dialpad delivers communication solutions to businesses worldwide. The Tokyo team works to empower clients with tools that support their growth and success.

Join Notion Labs Inc. as a Mid-Market Customer Success Manager, where you will play a pivotal role in ensuring that our clients in Japan achieve maximum value from our platform. You will be responsible for building strong relationships, guiding customers through onboarding, and providing ongoing support and education. Your expertise will help enhance customer engagement and satisfaction, ultimately driving retention and growth.

As an Enterprise Customer Success Manager at Datadog, you will play a pivotal role in ensuring the successful adoption and satisfaction of our most significant and strategic clients. At Datadog, we value our vibrant office culture, fostering relationships and collaboration that spark creativity. With our hybrid workplace model, we empower our team members to achieve a harmonious work-life balance. Your Responsibilities: Collaborate with Sales and Technical Solutions teams to drive customer adoption from onboarding to advanced usage. Oversee and manage the onboarding process for new clients, ensuring a smooth transition. Identify, develop, and maintain the customer success plan tailored to each client. Consistently engage with decision-makers to demonstrate the value of their investment in Datadog. Build and nurture key relationships within the customer base to foster loyalty and satisfaction. Work cross-functionally with various internal teams, including sales, support, enablement, product, finance, and legal. Analyze usage trends to identify opportunities for renewal and mitigate risks. Act as the primary advocate for customer adoption and overall health.

Business OverviewAt Channel Corporation, our mission is to address communication challenges between businesses and customers. We provide the 'All-in-One AI Messenger Channel Talk', leveraging AI technology to maximize the value of customer interactions.This solution enables efficient customer support through designing inquiry responses based on customer data, centralized management of phone, email, and chat, and advanced automation and optimization of operations using AI, resulting in improved customer experience. Currently, we operate in three regions: Japan, South Korea, and the United States, with over 220,000 companies utilizing our services. Of our approximately 200 employees, 100 are engineers, contributing to our rapid growth in the B2B AI sector in Asia. We are not just incorporating AI into our products; we are an AI-native organization that uses AI in all aspects of our operations, including product development, sales, customer success, and operations, ensuring high productivity and speed in our business growth. Why We Are HiringChannel Talk has been growing rapidly, with over 200,000 accounts globally and more than 20,000 in Japan. As we continue to expand through marketing and sales, the key to our future growth lies in how successfully our customers can achieve their goals. We aim to build a team that goes beyond traditional customer success roles; we want to create a team that generates customer success as a foundation for business growth. When our customers succeed, their achievements attract new customers, creating a cycle that directly contributes to Channel Talk's leap forward. Rather than waiting for customer inquiries, we will implement an alert system that uses AI to monitor usage data and automatically detect upsell opportunities. We are currently in a phase of restructuring our Customer Success organization, refining mechanisms, support styles, and product utilization methods to truly guide our customers to success. We are looking for team members who will build a globally applicable customer success model from the ground up alongside our management team.

ABOUT BOXBox is a leading company in the cloud content management sector, committed to "Powering how the world works together." Our mission is to drive digital transformation for our clients through secure and user-friendly content management, collaboration, and workflow solutions. As a market leader in this rapidly growing field, Box offers the opportunity to contribute to market expansion and act as a partner in our customers' digital transformation and work style reform initiatives. We currently serve over 100,000 organizations globally, including 67% of Fortune 500 companies.WHY JOIN BOX?Established in May 2014, K.K. Box Japan is the Japanese subsidiary of Box Inc., experiencing rapid growth. We seek passionate individuals who can help us further our mission and drive collective growth. In this role, you will be part of the Customer Success Management team in Japan, responsible for building relationships with clients, promoting product usage, enhancing satisfaction, and maintaining contracts.KEY RESPONSIBILITIESManage all post-sales activities for Box's top-tier and enterprise clients through strong relationship building, product knowledge, planning, and execution.Gain in-depth product knowledge to explain features most suited to clients' business needs.Develop and implement plans for onboarding, change management, adoption, and utilization.Enhance retention rates through strategic reviews, including regular meetings and quarterly health checks with customers.Monitor cancellation risks and health scores, proactively engage in activities to mitigate risks.Collaborate with sales and professional services to create plans that integrate Box into each customer's core architecture.Work with product and engineering teams to identify and follow up on feature requests and bugs.Act as the voice of the customer, providing feedback internally.WHO WE'RE LOOKING FOROver 3 years of experience in account management within the IT industry.Ability to work closely with clients, enhancing satisfaction and trust in Box.Experience in building relationships not just with individuals, but across multiple customer touchpoints.Basic technical knowledge to effectively respond to customer inquiries.Innovative mindset with a strong team player attitude.Consulting and marketing experience is a plus.Familiarity with Salesforce, Zendesk, or other SaaS platforms is advantageous.Proficiency in English is preferred for collaboration with headquarters.EQUAL OPPORTUNITYIf you’re interested in this position but unsure about meeting all requirements, we encourage you to apply! At Box, we promote diversity and inclusion and employ a holistic approach to recruitment. We welcome applications from all backgrounds and are committed to providing equal opportunities free from discrimination based on race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability. Please review our Personnel Privacy Notice for information on how we protect your personal information.

About Appier Appier is a pioneering software-as-a-service (SaaS) firm that leverages artificial intelligence (AI) to enhance business decision-making. Established in 2012 with the aim of democratizing AI, Appier’s mission is to transform AI into tangible returns on investment by creating intelligent software solutions. With 17 offices across the APAC region, Europe, and the U.S., we are publicly listed on the Tokyo Stock Exchange (Ticker number: 4180). For more information, visit www.appier.com. Since entering the Japanese market in 2014, we have successfully partnered with major brands in Advertising, Digital Content, E-commerce, Financial Services, and Consumer Products. This success enabled us to transition from the Japan Growth market to the Prime segment just one year and nine months post our IPO in 2021. About The RoleWe are on the lookout for a dedicated Customer Success Manager to lead the customer success initiatives for key accounts within Appier’s enterprise solutions division in Japan. This position is located in Tokyo. The primary objective of the customer success team is to generate effective solutions from both business and technical perspectives, ensuring successful implementation with our clients. This role demands exceptional digital marketing acumen, technical expertise, and strong communication skills to adeptly manage client requirements and expectations. Responsibilities Maintain high levels of customer satisfaction to ensure client retention, account renewals, and expansion of account annual contract value (ACV) as measured by quarterly goals. Drive the onboarding of new customers and promote ongoing adoption through the development of use cases and feature utilization, enhancing business value for customers using our Enterprise solutions.

As an Enterprise Customer Success Manager at Datadog, you will be responsible for managing our largest and strategically vital clients, driving product adoption, and ensuring an exceptional customer experience. At Datadog, we value our office culture. We emphasize relationships, collaboration, and the creativity that emerges from them, enabling a work-life balance that suits each individual through hybrid working arrangements. Key Responsibilities (What You’ll Do) Collaborate with Sales and Technical Solutions teams to proactively drive product utilization from onboarding to maturity stages. Design, manage, and oversee the onboarding process for new clients as the primary owner. Develop and execute customer success plans, taking ownership of their implementation. Continuously align with decision-makers on the value and outcomes of investing in Datadog. Build and maintain relationships with key influencers and stakeholders within customer organizations. Work closely with various internal departments (Sales, Support, Enablement, Product, Finance, Legal). Monitor and analyze usage data to identify opportunities for updates and early risk detection. Act as the ultimate responsible party for customer product health and utilization. Desired Profile (Who You Are) Over 3 years of experience in Customer Success or Account Management within the B2B SaaS space. Experience managing a portfolio of accounts that includes large enterprise customers. Ability to lead discovery sessions to understand customer challenges, goals, and priorities. Strong communication skills to convey complex information clearly and connect it to customer objectives. Flexibility to adjust messaging according to the audience. A proactive contributor who seeks to enhance their skills and actively participates in shaping team best practices in a fast-paced environment. Willingness to travel for customer visits and event participation as needed. Business-level proficiency in Japanese (reading, writing, and speaking). Fluent in English (reading and writing) with business-level conversational skills. Datadog values individuals from diverse backgrounds. We understand that not everyone meets all qualifications from the start. If you have a passion for technology and a desire to grow your skills, we encourage you to apply. Benefits and Growth Opportunities: Exceptional onboarding experience. Sales training programs including MEDDIC and Command of Message. A comprehensive corporate culture with opportunities to participate in community guilds. Department-based mentoring and buddy programs for networking. Ongoing professional development, product training, and career path opportunities. New hire stock options (RSU) and employee stock purchase plan (ESPP). A robust and competitive benefits package. Note that the benefits and growth opportunities may vary based on the country of employment and specific terms of employment at Datadog. #LI-Hybrid

About Behavox Behavox builds data-driven solutions for global enterprises, helping organizations turn complex data into practical insights. The company’s platform supports risk management, compliance, and revenue growth for multinational clients. With multilingual products powered by AI and machine learning, Behavox works to support every function across large organizations. Clients rely on Behavox to aggregate, analyze, and act on their data, uncovering new opportunities and solving business challenges. The team values creative thinkers who are eager to push boundaries and develop new solutions. Role Overview: Customer Success Manager 3 Based in Tokyo, the Customer Success Manager 3 will join a team focused on delivering ongoing value to clients. The main goal is to prevent customer churn by ensuring clients see strong returns on their investment and by identifying opportunities for upselling. This role involves working closely with clients to help them define key performance indicators and reach their business goals. During implementation, the Customer Success Manager will coordinate and execute all functional deliverables, laying the groundwork for long-term client success. After launch, the focus shifts to tracking program results, sharing best practices, building relationships with executive stakeholders, and deepening engagement within accounts. What You Will Do Work with major financial institutions around the world. Help build and strengthen the foundation of the Customer Success team. Drive measurable ROI across a growing portfolio of machine learning-powered products.

Position Overview:This pivotal customer-facing role is essential in ensuring that our clients maximize their investment in Tanium, helping us sustain our distinguished base of high-value, loyal customers who trust Tanium for endpoint management. The ideal candidate will adeptly support a diverse portfolio of customers, utilizing both data analytics and qualitative feedback to strategically deploy resources for optimal results.Hybrid Work Arrangement:This position adheres to our hybrid work model, requiring employees to be present in the office a minimum of three days per week.Key Responsibilities:Facilitate outstanding business outcomes that drive world-class customer retention and expansion by collaborating with a dedicated account team, including Sales, Solution Engineers, and Domain Architects.Partner with senior team members to navigate the unique complexities and segmentation of your customer base, creating tailored strategies for full Tanium platform adoption and growth, while leveraging insights to overcome implementation challenges.Build and maintain strong relationships with customers to align with their business needs and objectives.Identify opportunities for deeper integration of Tanium into customer operations to enhance ROI and explore new solution areas.Conduct activities and manage data...

Notion Labs Inc. seeks a Customer Success Manager based in Tokyo to help clients in Japan get the most from Notion’s products. This position centers on building lasting relationships and ensuring customers have a positive experience throughout their journey. Key responsibilities Develop and maintain strong connections with clients across Japan Understand each customer’s needs and guide them to make effective use of Notion’s tools Share customer feedback and insights with internal teams to help improve the product Promote ongoing product adoption and encourage active engagement among users Role focus This role emphasizes proactive support, clear communication, and a commitment to customer satisfaction. Success comes from understanding client goals, fostering trust, and helping customers realize value from Notion’s offerings.

Join our dynamic team at ServiceNow as a Customer Success Guide, where you will play a crucial role in ensuring our customers derive maximum value from our innovative solutions. Your expertise will help us foster lasting relationships and enhance customer satisfaction.

Join Notion Labs Inc. as an Enterprise Customer Success Manager in Tokyo, Japan! In this pivotal role, you will be the driving force in ensuring our enterprise clients achieve their desired outcomes while using our powerful platform. You will collaborate with cross-functional teams to provide exceptional support and strategic guidance tailored to the unique needs of each customer.Your expertise will empower clients to maximize their usage of Notion, leading to increased satisfaction and loyalty. You will analyze customer data, identify opportunities for growth, and develop strategies to enhance the overall customer experience.

At PitchBook, a Morningstar company, we are committed to forward-thinking and innovation. Our culture fosters collaboration, enthusiasm, and enjoyment that resonates throughout our team.We offer extensive learning programs and mentorship opportunities that cultivate a culture of curiosity, driving us to continually seek new solutions and better practices. In a fast-paced and evolving industry, we embrace the ambiguity that comes with high ambitions and view challenges as opportunities for growth. We are not afraid to take calculated risks, learn from our failures, and strive for excellence.If you possess a proactive attitude and are eager to dive into tasks, PitchBook is the ideal environment for you.About the Role:As a Customer Success Manager at PitchBook, you will thrive in a dynamic environment where your ability to embrace and drive change is vital. Your commitment to personal and organizational growth will empower you to learn continuously, explore new ideas, and ask critical questions while prioritizing our customers' success. We value teamwork and collaboration, encouraging strong, trusting relationships with colleagues, customers, and partners. Our most successful team members exhibit a contagious positivity, an insatiable curiosity, and a people-first mindset. If this resonates with you, we invite you to join us!In this role, you will manage accounts of strategic importance to PitchBook, working collaboratively to fulfill all account-related requests and activities. You will develop a comprehensive understanding of your clients’ industries and strategic business needs, helping them optimize their use of the PitchBook platform. Your role will involve maintaining relationships with key contacts, encouraging engagement with underutilized product features, and driving client retention and expansion.

Join WalkMe, a leader in the Digital Adoption Platform (DAP) space, where we empower business leaders to optimize their technology usage in an increasingly digital world. Our innovative platform enhances employee efficiency, provides executives with vital insights into digital engagement, and maximizes organizational assets to facilitate successful digital transformation.In partnership with SAP, WalkMe is revolutionizing the digital transformation journey, allowing organizations to fully leverage SAP's robust ERP solutions while enriching user experiences with our intuitive DAP.We are seeking a skilled Customer Success Manager (CSM) who will play a critical role in nurturing and expanding customer relationships through both existing and new product offerings. The CSM will oversee the post-sales lifecycle of our customer portfolio, acting as a dedicated advocate for each client and driving WalkMe's growth within their accounts. You will report directly to the Customer Success Manager at our Tokyo office.

About KOMOJUKOMOJU stands at the forefront of Japan's cross-border payment solutions, enabling seamless transactions for esteemed global brands such as Steam and TikTok. Our innovative platform empowers a multitude of merchants to establish their presence in Japan and across Asia, leveraging our developer-centric APIs and plugins for platforms like Shopify and Wix.The RoleWe are in search of a dynamic Customer Success Manager who is not only commercially astute but also passionate about cultivating robust client relationships, maximizing account potential, and identifying new business avenues within our expanding merchant network. As a crucial contributor to our revenue growth, you will focus on upselling and cross-selling while ensuring our customers achieve success on the KOMOJU platform.This position is ideal for an individual who enjoys a blend of customer care and sales in a fast-paced, international context.Why You Should Join UsSales-Driven Customer Success: Your role will focus on expanding your portfolio, not just maintaining it.Global Team Environment: Collaborate in a bilingual, international setting that values flexibility and autonomy.Impactful Product: Play a vital role in supporting merchants’ global expansion through our cutting-edge technology.Your ResponsibilitiesOversee a diverse portfolio of merchant accounts, serving as their trusted KOMOJU liaison.Identify and pursue growth opportunities through upselling and cross-selling of new features, products, and services.Act as a strategic partner, aligning merchant goals with KOMOJU's offerings.Conduct regular account reviews to provide performance insights and support further expansion.Collaborate with Sales & Marketing, Product, Support, and Engineering to enhance customer experience and deliver effective solutions.Participate in initiatives aimed at driving feature adoption and revenue growth.Maintain comprehensive records in our CRM, including product utilization, opportunities, and customer feedback.