Director of Customer Success for the APAC Region

As the Director of Customer Success for the APAC region at Notion Labs Inc., you will be at the forefront of our mission to empower teams through innovative solutions. You will lead a dynamic team dedicated to enhancing customer experiences, driving engagement, and ensuring successful adoption of our products. Your strategic vision will shape customer succes…

Description Keeper Security is seeking motivated Customer Success Managers to become part of our dynamic team within the APAC B2B sales division. Candidates must be willing to work from our Tokyo office to be eligible for this role. As a trusted cybersecurity solution, Keeper's software is used by millions of individuals and thousands of organizations worldwide. Published in 23 languages and available in over 150 countries, Keeper is at the forefront of the cybersecurity industry. Join us and enhance your skills while nurturing and expanding client relationships in this essential position! About Keeper Security Keeper Security Inc. is revolutionizing cybersecurity for individuals and organizations on a global scale. Our user-friendly solutions are designed with end-to-end encryption to safeguard every user, across all devices, in every location. Our zero-trust privileged access management platform can be deployed in minutes and integrates seamlessly with any technology stack, reducing breaches, lowering help desk costs, and ensuring compliance. With a vast user base, Keeper leads in password, passkey, and secrets management, as well as secure remote access and encrypted messaging. Discover how our zero-trust and zero-knowledge solutions combat cyber threats at KeeperSecurity.com. About the Role Become part of an elite team of highly accomplished Customer Success professionals. Our team comprises experienced technologists adept at selling to both SME and Enterprise-level accounts. With a passion for helping companies maximize their technology investments, they excel in identifying new business and expansion opportunities within named accounts. As a Customer Success Manager, you will engage with an established client base and be accountable for driving revenue growth through these accounts with our industry-leading solutions.

Join Our Dynamic TeamAs a vital part of the APAC User Operations team at Perplexity AI, you will play a key role in delivering outstanding search capabilities to both enterprise clients and individual users throughout the Asia-Pacific region. Our team works collaboratively with Product, Engineering, Localization, and Technical Success departments to tackle intricate technical challenges while adjusting support frameworks to meet local service expectations.Operational ScalingDesign and manage Tokyo-based support operations within the JST time zone (9 AM - 6 PM), ensuring effective 8-hour shift rotations.Establish thorough QA protocols and performance metrics that reflect both global standards and regional needs.Oversee the operational performance of services and support, achieving experience, revenue, budget, and performance goals.Technical Support ExecutionLocalize over 15 knowledge base articles, ensuring terminology consistency with product UI localization efforts.Foster innovation through experimentation and a design thinking mindset to enhance support efficiency and effectiveness.Proactively identify customer issues, orchestrate timely resolutions, and serve as an escalation point for complex challenges.Customer Success & GrowthDevelop and implement a strategic, goal-oriented engagement plan that aligns with customer objectives.Collaborate with sales teams to convert customer insights into actionable growth strategies.Understand and adapt to the distinct customer service expectations across various APAC markets.Gather customer insights by analyzing the competitive landscape and the complete customer journey—including goals, behaviors, and pain points.Cross-Functional CollaborationEngage with key stakeholders across functions to drive projects and influence decisions that enhance your customer strategy.Provide structure and leadership by establishing priorities and managing operational mechanisms that promote organizational effectiveness.

Waymo is seeking a highly skilled and motivated Regional Counsel for the Asia-Pacific (APAC) region. In this pivotal role, you will provide expert legal advice and support on a wide range of matters affecting our operations in this dynamic region. Your responsibilities will include navigating complex regulatory environments, advising on compliance issues, and managing relationships with local authorities.The ideal candidate will have a deep understanding of the legal landscape in APAC, particularly related to technology and transportation sectors. You will work closely with various teams across the organization to ensure that Waymo's innovative solutions comply with local laws and regulations.

Description Join Keeper Security as a motivated Implementation Team Lead (カスタマーサクセスエンジニア) within our B2B APAC support team. This position is based in our Tokyo office, and candidates must be able to work on-site. Keeper's advanced cybersecurity solutions are relied upon by millions of users and thousands of organizations worldwide. Available in 21 languages and sold in over 120 countries, Keeper is one of the fastest-growing names in cybersecurity. You will have the opportunity to acquire valuable skills while ensuring a smooth onboarding experience for our clients. About Keeper Keeper Security, Inc. is revolutionizing cybersecurity for individuals and organizations across the globe. Our user-friendly solutions feature end-to-end encryption, safeguarding every user on every device, regardless of location. Our zero-trust privileged access management platform can be deployed in minutes and integrates seamlessly with any technology stack to prevent breaches and reduce help desk costs while ensuring compliance. Trusted by millions and thousands of organizations, Keeper leads the industry in password, passkey, and secrets management, secure remote access, and encrypted messaging. Discover how our zero-trust and zero-knowledge solutions protect against cyber threats at KeeperSecurity.com. About the Role As the Implementation Team Lead (カスタマーサクセスエンジニア) at Keeper Security, you will play a crucial role in managing and developing our APAC implementation team. This position is essential for the successful onboarding, deployment, and adoption of Keeper's solutions for our customers throughout Japan and the wider APAC region. Your responsibilities will include balancing hands-on implementation tasks with team leadership, coaching, and process enhancement. The ideal candidate will possess exceptional technical knowledge, be fluent in both Japanese and English, and have a proven track record of leading and motivating high-performing teams.

Are you passionate about ensuring customer satisfaction and driving success? Join Cato Networks as a Customer Success Manager. In this pivotal role, you will collaborate closely with our clients to help them achieve their goals, ensuring they derive maximum value from our cutting-edge solutions. You will be the trusted advisor, guiding customers through their journey with our products, addressing their needs, and fostering long-term relationships.

We are seeking a dedicated and driven AX Customer Success Manager to join our dynamic team at Zoyi. In this pivotal role, you will be responsible for ensuring our clients achieve their desired outcomes through the effective use of our AX solutions. Your exceptional communication skills and customer-centric approach will be essential in building strong relationships and fostering customer loyalty.

About Our TeamAt Perplexity AI, our Support team is the cornerstone of an exceptional user experience. We are committed to ensuring that our AI-driven search and question-answering platform provides outstanding value to our diverse clientele. Our dedicated efforts include understanding user needs, swiftly resolving issues, and collecting insights that inform product enhancements. We collaborate closely with Product, Technical staff, and various departments to continuously elevate the user experience while upholding the highest standards of our cutting-edge AI technology.About the RoleWe are on the lookout for a skilled Customer Success Engineer to join our dynamic team, engaging directly with our strategic enterprise accounts. In this pivotal role, you will tackle complex technical challenges faced by our customers. As a vital member of our technical troubleshooting team, you will offer expert guidance to both customers and internal teams regarding intricate issues within our ecosystem. Your input will be instrumental in fostering knowledge within the team and spearheading strategic initiatives aimed at organizational and process improvements.Key ResponsibilitiesBecome a leading technical authority on our API and product offerings at Perplexity AI.Act as the dedicated technical resource and champion for our key API and product customers, providing thorough troubleshooting support and educating them on the optimal utilization of our platforms.Collaborate with the Enterprise, Mobile, and API teams to resolve issues, liaising with internal leaders and customers while coordinating resources across multiple teams as necessary.Convert insights from customer challenges into scalable solutions, partnering with Engineering, Customer Experience, and Go-To-Market teams to implement enhancements and automation.Foster strong relationships with customer leaders and operators to ensure the success of their applications.

About the Position Keeper is looking for a dynamic and results-oriented Affiliate Marketing Manager to enhance our global marketing efforts. This pivotal role will be situated in our Tokyo office and will concentrate on expanding affiliate marketing initiatives throughout the APAC region. Prospective candidates must be prepared to work from our Tokyo, Japan location. As a leader in cybersecurity, Keeper's software is relied upon by millions globally. We operate in 21 languages and reach over 120 countries. Join one of the fastest-growing cybersecurity firms and take charge of our communications with affiliate partners. This position is essential in shaping Keeper's brand voice, spotlighting product features, and refining marketing strategies to maximize outreach and effectiveness. About Keeper Keeper Security, Inc. is revolutionizing cybersecurity for individuals and organizations worldwide. Our intuitive solutions utilize end-to-end encryption to safeguard every user, on any device, anywhere. Our zero-trust privileged access management platform can be deployed in minutes and integrates seamlessly with various tech stacks to mitigate breaches, reduce support costs, and maintain compliance. Trusted by millions and thousands of organizations, Keeper leads in password, passkey, and secrets management, alongside secure remote access and encrypted messaging. Discover how our zero-trust and zero-knowledge solutions combat cyber threats at KeeperSecurity.com. Key Responsibilities Oversee day-to-day operations and growth of the affiliate program, including Assessing, forecasting, and executing current and new revenue-generating opportunities Gather and distribute marketing materials to publishers, track ongoing placements, and audit campaigns to ensure visibility across networks and publisher sites Conduct weekly and monthly meetings with vendors to explore growth strategies and exposure opportunities Prepare and present weekly performance reports during internal meetings, emphasizing goal progress, key affiliate placements, and upcoming promotional initiatives

Join Turnitin, a global leader in educational integrity, as a Customer Success Manager. In this remote role, you will be responsible for nurturing relationships with our clients in Japan, ensuring they achieve their objectives through our innovative solutions. You will play a vital role in driving customer retention and satisfaction by effectively managing onboarding, training, and ongoing support.

Join our dynamic team at Anthropic as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative AI solutions. In this position, you will be responsible for building strong customer relationships, providing strategic guidance, and proactively addressing client needs to enhance satisfaction and retention.

Senior Lead, Development Manager APACWe are seeking a dynamic and experienced Senior Lead Development Manager to spearhead our retail real estate initiatives across the Asia-Pacific region. In this pivotal role, you will be responsible for driving strategic growth, identifying new market opportunities, and leading cross-functional teams to achieve our ambitious goals. Your expertise in retail development and strong leadership skills will be essential in shaping the future of our brand in this vibrant market.

Join Notion Labs Inc. as a Scaled Customer Success Manager in Tokyo, where you'll be pivotal in enhancing customer satisfaction and driving product adoption. Your role involves engaging with clients, providing exceptional support, and ensuring they maximize the value of our products. You will collaborate with cross-functional teams to deliver tailored solutions that meet customer needs.

Role Overview Dialpad is looking for a Senior Manager, Customer Success to guide a team based in Tokyo, Japan. This role focuses on helping clients realize the full value of Dialpad’s products and services. What You Will Do Lead and support a team of customer success professionals. Shape and execute strategies to improve customer satisfaction and retention. Build strong relationships with key client stakeholders. Review and analyze customer feedback to identify areas for improvement. Launch and manage initiatives that make the customer journey more effective. About Dialpad Dialpad delivers communication solutions to businesses worldwide. The Tokyo team works to empower clients with tools that support their growth and success.

Join Notion Labs Inc. as a Mid-Market Customer Success Manager, where you will play a pivotal role in ensuring that our clients in Japan achieve maximum value from our platform. You will be responsible for building strong relationships, guiding customers through onboarding, and providing ongoing support and education. Your expertise will help enhance customer engagement and satisfaction, ultimately driving retention and growth.

Roblox Corporation is seeking a Brand Designer to help define and communicate the Roblox brand throughout the APAC region. This full-time role is based in Tokyo Prefecture, Japan. Role overview This position focuses on shaping Roblox's brand identity for audiences across Asia-Pacific. The Brand Designer will collaborate with teams to create visual concepts and assets that speak to a wide range of users. What you will do Partner with marketing, product, and design teams to develop visual concepts for campaigns and projects. Create brand assets tailored to diverse audiences throughout APAC. Contribute to strengthening Roblox's brand presence and supporting user engagement through design. Requirements Background in brand design, demonstrated by a portfolio that highlights creativity and strategic thinking. Ability to collaborate effectively with cross-functional partners. Interest in building a brand that connects across different cultures and markets.

As an Enterprise Customer Success Manager at Datadog, you will play a pivotal role in ensuring the successful adoption and satisfaction of our most significant and strategic clients. At Datadog, we value our vibrant office culture, fostering relationships and collaboration that spark creativity. With our hybrid workplace model, we empower our team members to achieve a harmonious work-life balance. Your Responsibilities: Collaborate with Sales and Technical Solutions teams to drive customer adoption from onboarding to advanced usage. Oversee and manage the onboarding process for new clients, ensuring a smooth transition. Identify, develop, and maintain the customer success plan tailored to each client. Consistently engage with decision-makers to demonstrate the value of their investment in Datadog. Build and nurture key relationships within the customer base to foster loyalty and satisfaction. Work cross-functionally with various internal teams, including sales, support, enablement, product, finance, and legal. Analyze usage trends to identify opportunities for renewal and mitigate risks. Act as the primary advocate for customer adoption and overall health.

Business OverviewAt Channel Corporation, our mission is to address communication challenges between businesses and customers. We provide the 'All-in-One AI Messenger Channel Talk', leveraging AI technology to maximize the value of customer interactions.This solution enables efficient customer support through designing inquiry responses based on customer data, centralized management of phone, email, and chat, and advanced automation and optimization of operations using AI, resulting in improved customer experience. Currently, we operate in three regions: Japan, South Korea, and the United States, with over 220,000 companies utilizing our services. Of our approximately 200 employees, 100 are engineers, contributing to our rapid growth in the B2B AI sector in Asia. We are not just incorporating AI into our products; we are an AI-native organization that uses AI in all aspects of our operations, including product development, sales, customer success, and operations, ensuring high productivity and speed in our business growth. Why We Are HiringChannel Talk has been growing rapidly, with over 200,000 accounts globally and more than 20,000 in Japan. As we continue to expand through marketing and sales, the key to our future growth lies in how successfully our customers can achieve their goals. We aim to build a team that goes beyond traditional customer success roles; we want to create a team that generates customer success as a foundation for business growth. When our customers succeed, their achievements attract new customers, creating a cycle that directly contributes to Channel Talk's leap forward. Rather than waiting for customer inquiries, we will implement an alert system that uses AI to monitor usage data and automatically detect upsell opportunities. We are currently in a phase of restructuring our Customer Success organization, refining mechanisms, support styles, and product utilization methods to truly guide our customers to success. We are looking for team members who will build a globally applicable customer success model from the ground up alongside our management team.

ABOUT BOXBox is a leading company in the cloud content management sector, committed to "Powering how the world works together." Our mission is to drive digital transformation for our clients through secure and user-friendly content management, collaboration, and workflow solutions. As a market leader in this rapidly growing field, Box offers the opportunity to contribute to market expansion and act as a partner in our customers' digital transformation and work style reform initiatives. We currently serve over 100,000 organizations globally, including 67% of Fortune 500 companies.WHY JOIN BOX?Established in May 2014, K.K. Box Japan is the Japanese subsidiary of Box Inc., experiencing rapid growth. We seek passionate individuals who can help us further our mission and drive collective growth. In this role, you will be part of the Customer Success Management team in Japan, responsible for building relationships with clients, promoting product usage, enhancing satisfaction, and maintaining contracts.KEY RESPONSIBILITIESManage all post-sales activities for Box's top-tier and enterprise clients through strong relationship building, product knowledge, planning, and execution.Gain in-depth product knowledge to explain features most suited to clients' business needs.Develop and implement plans for onboarding, change management, adoption, and utilization.Enhance retention rates through strategic reviews, including regular meetings and quarterly health checks with customers.Monitor cancellation risks and health scores, proactively engage in activities to mitigate risks.Collaborate with sales and professional services to create plans that integrate Box into each customer's core architecture.Work with product and engineering teams to identify and follow up on feature requests and bugs.Act as the voice of the customer, providing feedback internally.WHO WE'RE LOOKING FOROver 3 years of experience in account management within the IT industry.Ability to work closely with clients, enhancing satisfaction and trust in Box.Experience in building relationships not just with individuals, but across multiple customer touchpoints.Basic technical knowledge to effectively respond to customer inquiries.Innovative mindset with a strong team player attitude.Consulting and marketing experience is a plus.Familiarity with Salesforce, Zendesk, or other SaaS platforms is advantageous.Proficiency in English is preferred for collaboration with headquarters.EQUAL OPPORTUNITYIf you’re interested in this position but unsure about meeting all requirements, we encourage you to apply! At Box, we promote diversity and inclusion and employ a holistic approach to recruitment. We welcome applications from all backgrounds and are committed to providing equal opportunities free from discrimination based on race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability. Please review our Personnel Privacy Notice for information on how we protect your personal information.

About Appier Appier is a pioneering software-as-a-service (SaaS) firm that leverages artificial intelligence (AI) to enhance business decision-making. Established in 2012 with the aim of democratizing AI, Appier’s mission is to transform AI into tangible returns on investment by creating intelligent software solutions. With 17 offices across the APAC region, Europe, and the U.S., we are publicly listed on the Tokyo Stock Exchange (Ticker number: 4180). For more information, visit www.appier.com. Since entering the Japanese market in 2014, we have successfully partnered with major brands in Advertising, Digital Content, E-commerce, Financial Services, and Consumer Products. This success enabled us to transition from the Japan Growth market to the Prime segment just one year and nine months post our IPO in 2021. About The RoleWe are on the lookout for a dedicated Customer Success Manager to lead the customer success initiatives for key accounts within Appier’s enterprise solutions division in Japan. This position is located in Tokyo. The primary objective of the customer success team is to generate effective solutions from both business and technical perspectives, ensuring successful implementation with our clients. This role demands exceptional digital marketing acumen, technical expertise, and strong communication skills to adeptly manage client requirements and expectations. Responsibilities Maintain high levels of customer satisfaction to ensure client retention, account renewals, and expansion of account annual contract value (ACV) as measured by quarterly goals. Drive the onboarding of new customers and promote ongoing adoption through the development of use cases and feature utilization, enhancing business value for customers using our Enterprise solutions.