Customer Support and Application Specialist

Join Moneytree as a Customer Support and Application Specialist in Tokyo! We are looking for dedicated individuals to assist our customers with inquiries and support applications. This role requires excellent communication skills and a passion for helping others.

Role overview Flywire is hiring a Senior Application Support Engineer I in Tokyo. This role focuses on keeping applications reliable and high-performing. The position involves troubleshooting advanced technical issues, supporting clients, and working with teams across the company to improve products.

Join our dynamic team at Anthropic as a Product Support Specialist, where you'll be at the forefront of delivering exceptional customer experiences. Your role will involve troubleshooting product issues, providing insightful solutions, and ensuring customer satisfaction by effectively communicating with users. This is a key position that bridges our innovative products and our valued customers.

About KOMOJUKOMOJU is a pioneering global payment company originating from Japan, which offers an all-in-one payment service utilized by some of the world's largest platforms such as Steam and Shopify. Our intuitive and unified API enables businesses to seamlessly integrate various payment methods including credit cards, convenience store payments, electronic money, bank transfers, and more. As we continue to expand our reach globally, we are committed to strengthening our partnerships with financial institutions, payment networks, banks, and local wallets to facilitate secure and efficient transactions across multiple countries and currencies.Role OverviewAs we focus on expanding our operations in Europe and Latin America, we recognize the urgent need to enhance our customer support system. We are looking to welcome new team members who can strengthen our customer support department and contribute to our growth strategy.Key ResponsibilitiesIn this position, you will primarily focus on customer support within our payment services. While this role starts in customer support, there is a clear career path to customer success (CS) anticipated in the future. We welcome candidates who are eager to grow and take on more strategic roles over time.Respond to inquiries related to our servicesEnhance customer service delivery in line with our corporate strategyImprove service delivery processesCollaborate with partner companiesOur inquiries come from both retail partners and end users, and you will utilize multiple internal systems to assist them. With a diverse team including many international members, this role also offers opportunities to leverage language skills.

Role overview fuku seeks a Bilingual Japanese-English Customer Support Specialist for its Tokyo office. This position supports a wide range of customers, handling questions and concerns in both Japanese and English. Clear and prompt communication is essential in this role. What you will do Respond to customer inquiries through multiple channels Troubleshoot issues and assist in resolving problems Provide detailed and accurate product information Share customer feedback with product and engineering teams to support service improvements Location This role is based in Tokyo, Japan.

Role overview fuku is seeking a Japanese-English Bilingual Customer Support Specialist to join the team in Tokyo. The position focuses on providing remote assistance for smart home products. The goal: help customers resolve questions and technical issues, ensuring each interaction is a positive one. What you will do Respond to customer inquiries via phone, email, live chat, and ticketing platforms Address questions related to products, orders, account details, and after-sales support Offer basic troubleshooting for smart home devices, including smart locks, cameras, and networking hardware Escalate more complex technical issues to the appropriate department Maintain accurate records of customer interactions and solutions within the support system Location This role is based in Tokyo, Japan.

About Candex Candex is a global B2B fintech company focused on simplifying business transactions for enterprise clients. Our SaaS platform helps large organizations streamline purchasing, speed up vendor payments, and provide procurement teams with greater control. Candex has been recognized in the ProcureTech 100 for Procurement Innovation and serves clients among the Global 2,000. With over $130 million raised from investors such as Goldman Sachs, JP Morgan, American Express, and others, Candex operates in nearly 50 countries and continues to grow rapidly. Role Overview: Bilingual Customer Support Specialist (Japanese & English) Based in Tokyo, this position supports both internal and external customers in Japanese and English. The specialist responds to inquiries, offers solutions, and guides users through Candex platform features. Using the ticketing system, the role manages incoming requests and builds a strong understanding of Candex’s systems and technologies. What You Will Do Respond to customer questions and requests in Japanese and English using the ticketing system Guide users through platform features and resolve issues Assist both internal teams and external clients with platform-related inquiries Develop expertise in Candex’s technologies and processes Deliver clear, effective communication to build trust with clients What We Look For Fluency in Japanese and English Strong communication and interpersonal skills Ability to manage time and prioritize requests effectively Commitment to excellent customer service and continuous personal growth Professionalism as a brand ambassador, with a willingness to go the extra mile for customer satisfaction

About Woven by ToyotaWoven by Toyota is at the forefront of Toyota’s transformative journey into a mobility-centric company. Rooted in a tradition of innovation aimed at enhancing lives, our mission is to redefine mobility through human-centric design, enriching how it benefits society.Our efforts are anchored in four key areas: AD/ADAS, focusing on autonomous driving and advanced driver assistance technologies; Arene, our platform for software-defined vehicles; Woven City, a unique testbed for mobility innovations; and Cloud & AI, which provides the digital backbone for our collaborative initiatives. These essential functions allow us to drive forward with a unified vision: achieving zero accidents and promoting well-being for everyone.=========================================================================TEAMThe Human System Integration team is dedicated to designing the human-machine interface (HMI), ensuring that drivers can utilize advanced driver assistance systems both safely and effectively. As these systems take over aspects of human cognition and operation, we strive to facilitate clear communication between the vehicle and its driver, enhancing understanding of system intentions and actions while instilling confidence in the interface. Our HMI development encompasses numerous driver features, significantly boosting the vehicle's appeal and playing a critical role in automotive manufacturing.WHO ARE WE LOOKING FOR?We seek a talented engineer to develop HMI control applications tailored to advanced driver assistance systems. Your work will leverage vehicle control information and sensor data, generating interactive notifications for head-up displays and multimedia systems. Strong collaboration skills with hardware and software engineers are essential as we navigate various projects from planning and conceptualization through to development. We value experience in effectively communicating updates and solutions to customers and partners. You will report to the manager overseeing HMI application development.

Join Our Dynamic TeamAs a vital part of the APAC User Operations team at Perplexity AI, you will play a key role in delivering outstanding search capabilities to both enterprise clients and individual users throughout the Asia-Pacific region. Our team works collaboratively with Product, Engineering, Localization, and Technical Success departments to tackle intricate technical challenges while adjusting support frameworks to meet local service expectations.Operational ScalingDesign and manage Tokyo-based support operations within the JST time zone (9 AM - 6 PM), ensuring effective 8-hour shift rotations.Establish thorough QA protocols and performance metrics that reflect both global standards and regional needs.Oversee the operational performance of services and support, achieving experience, revenue, budget, and performance goals.Technical Support ExecutionLocalize over 15 knowledge base articles, ensuring terminology consistency with product UI localization efforts.Foster innovation through experimentation and a design thinking mindset to enhance support efficiency and effectiveness.Proactively identify customer issues, orchestrate timely resolutions, and serve as an escalation point for complex challenges.Customer Success & GrowthDevelop and implement a strategic, goal-oriented engagement plan that aligns with customer objectives.Collaborate with sales teams to convert customer insights into actionable growth strategies.Understand and adapt to the distinct customer service expectations across various APAC markets.Gather customer insights by analyzing the competitive landscape and the complete customer journey—including goals, behaviors, and pain points.Cross-Functional CollaborationEngage with key stakeholders across functions to drive projects and influence decisions that enhance your customer strategy.Provide structure and leadership by establishing priorities and managing operational mechanisms that promote organizational effectiveness.

About Woven by ToyotaWoven by Toyota is committed to contributing to Toyota's transformation into a mobility company for the next century. Inspired by our history of continuous invention for the betterment of others, our mission is to redefine mobility, extend how it contributes to society, and challenge conventional wisdom through human-centered innovations.Our activities are centered around four pillars: Autonomous Driving & Advanced Driver Assistance Systems (AD/ADAS), Arene - a vehicle software production platform for Software Defined Vehicles (SDV), Woven City - a mobility testing ground, and a digital infrastructure supporting collaboration through Cloud & AI. Essential business functions underpin the implementation of these teams as we collectively strive toward a 'zero-accident society' and the mass production of happiness.=========================================================================About the TeamThe Human System Integration team plays a crucial role in developing Human Machine Interfaces (HMI) that ensure the safe and secure use of advanced driver assistance systems by drivers. As the level of driving assistance increases, the system takes over more cognitive, judgment, and operational tasks. Our goal is to foster mutual understanding between humans and vehicles, providing freedom of safe and secure mobility through HMI. The development of HMI significantly contributes to enhancing the vehicle's marketability due to its frequent interactions with drivers.Desired Candidate ProfileWe are looking for a skilled engineer to develop HMI control applications for advanced driver assistance systems. These applications will receive a wealth of information from vehicle control and recognition applications to generate HMI requirements, outputting interactive notifications to meters, head-up displays, and multimedia systems. Building collaborative relationships with other hardware and software engineers is essential. You will be involved in all phases from planning and conceptualization to product development, requiring strong coding skills, a broad knowledge of software development, logical thinking to derive optimal solutions, and the ability to communicate effectively with those around you. The position requires an autonomous engineer who can lead projects to completion and will report directly to the HMI Application Development Manager.

Figma is hiring a Japanese Speaking Enterprise Support Specialist in Tokyo to join the Product Support team. This position centers on supporting some of Figma’s largest enterprise clients, providing reliable and high-quality assistance tailored to complex business needs. The role works closely with the Enterprise Support Manager and regularly collaborates with Sales, Product, and Engineering teams to ensure a smooth support experience. Key responsibilities Build deep expertise in Figma’s products and understand the customer journey, from Product Designers to Account Administrators, to resolve complex support issues. Communicate daily with enterprise customers in Japanese via email, managing support cases from first contact through resolution. Work with Sales to help large organizations configure workspaces and respond quickly to technical concerns, supporting smooth account setups. Represent customer perspectives by identifying product or process gaps and presenting data-driven recommendations for new features or automation. Act as the main contact for high-risk escalations, coordinating with stakeholders and managing communication until resolution. Spot patterns and share insights with Product and Engineering to advocate for bug fixes, process improvements, and feature enhancements. Participate in pilot programs and experiments to find efficient ways to deliver prompt, personalized support that meets performance standards and customer expectations. Recommend essential tools and processes in partnership with Product Support Operations to keep the support experience effective. Location This position is based in Figma’s Tokyo office.

Eureka operates the popular matching application "Pairs", designed for individuals who are seriously seeking partners. With over 25 million registrations, Pairs is the largest online dating app in Japan.Since launching the Japanese version in 2012, followed by versions in Taiwan in 2013 and Korea in 2025, we have experienced steady growth, with over 700,000 people finding their partners through Pairs.In 2015, we joined Match Group, a global leader in online dating applications, and we aim to continue our mission of providing something that enhances life on a global scale.Job Overview:As a Customer Care Specialist, you will ensure service quality in customer care, enhance user experiences, and manage operations for efficiency through various improvement initiatives.Your actions will be determined based on departmental strategies, covering everything from detailed design to implementation and ongoing management.Responsibilities:In the Customer Care Team, you will be responsible for:- Developing necessary operations and processes for customer care- Managing projects related to various initiatives- Implementing QA and quality management systems- Designing and conducting training programs- Creating, managing, and updating knowledge bases- Managing and updating FAQs and ChatBOTs- Designing operations for transferring tasks to BPOs- Introducing and managing customer support tools- Collaborating with other departments- Coordinating with partnersA Day in the Life:As a Specialist, your day might look like this:1. Arrive at work and check communication tools for updates and the day's schedule.2. Spend the morning on desk work, preparing design and explanatory documents for assigned projects.3. After a break, participate in departmental meetings to share project progress and updates, making decisions as needed.4. Attend meetings with BPOs and other departments to align on projects and discuss problem-solving strategies.5. Have a one-on-one with your leader to discuss progress on personal goals and seek guidance for challenges.6. Fill in a daily report and head home.

Join intuitive as a Customer Training Specialist, where you will play an essential role in enhancing our clients' experience with our innovative products.In this role, you will be responsible for designing and delivering engaging training sessions, ensuring our customers are well-equipped to utilize our solutions effectively. Your expertise will help empower users to achieve their goals and maximize the value of our offerings.

About Us Founded in 2009, Keywords Studios is a leading global provider of technical services to the gaming industry, with our Japan branch, Keywords International, employing around 400 talented individuals. With over 12,000 professionals across 70+ locations worldwide, we are committed to being the best partner for clients in game development, art asset production, audio production, QA testing, translation, marketing, and player engagement. Our workplace is characterized by a casual, diverse, and flat culture where English and Japanese are the official languages. We value work-life balance and provide a refreshing environment for our employees!We are currently seeking a Japanese Customer Support Agent to join our Player Engagement team, responding to inquiries from players of popular games in Japanese. Job Responsibilities Respond to inquiries via email or chat from players of assigned games, utilizing management tools to log and analyze data, and escalating issues to supervisors or clients when necessary.Create and update documentation, including reports, templates, and manuals as required.English will be used for translating inquiries, reading documents, and internal communications (team-specific requirements may vary).

Join DeepLDeepL is a pioneering AI product and research organization dedicated to developing secure and intelligent solutions for intricate business challenges. Our Language AI platform is trusted by over 200,000 business clients and millions of individuals across 228 global markets for its human-like translation, enhanced writing capabilities, and real-time voice translation. Building on a legacy of innovation, quality, and security, DeepL is broadening its scope beyond language services with products like DeepL Agent, an autonomous AI assistant designed to revolutionize productivity for businesses and knowledge workers alike. Founded in 2017 by CEO Jarek Kutylowski, DeepL boasts a team of over 1,000 passionate employees and is backed by esteemed investors including Benchmark, IVP, and Index Ventures.Our ambition is to establish ourselves as the global leader in trusted, intelligent AI technology, crafting products that enhance communication, nurture connections, and generate meaningful impact. To realize this vision, we invite talented individuals like you to embark on this journey with us. If you are eager to influence the future of AI and advance your career in a dynamic, purpose-driven environment, DeepL is the place for you.What Makes Us UniqueOur unique blend of cutting-edge AI technology, impactful work, and a thriving culture distinguishes us from the rest. We are a collective of innovators, researchers, and creators united by a common goal: to unlock human potential by simplifying, enhancing, and connecting work processes.Feedback about the work experience at DeepL is overwhelmingly positive. This could stem from our technology, which empowers millions of individuals and businesses to communicate and collaborate more effectively each day, or from the trust, curiosity, and care that define our culture.One thing is certain: joining DeepL means becoming part of a team committed to innovation, growth, and well-being. Learn more about life at DeepL on LinkedIn, Instagram, and our Blog.

Join Formlabs and be a part of a revolutionary team that is redefining the 3D printing industry. Our mission is to empower every designer, engineer, researcher, and artist globally by providing them with innovative professional 3D printers right at their desktops. At Formlabs, we strive to enhance our customers' experiences by ensuring they have access to the best tools and support available. This means that we address every query, no matter how minor, and equip our users with the resources they need to innovate and create. If you are passionate about technology, possess exceptional problem-solving skills, and can communicate fluently in both Japanese and English, we invite you to join our Customer Service team. Your Responsibilities: Assist users in mastering the intricacies of 3D printing through phone and email support. Conduct on-site troubleshooting to resolve critical hardware issues. Train our business partners to become experts in our products. Ensure our customers remain exceptionally satisfied. Gather customer feedback and relay insights to our international engineering team. Your Qualifications: Fluency in spoken and written Japanese and English; additional languages are a plus. Experience in servicing electronic and mechanical products, demonstrating strong hands-on capabilities. A genuine passion for customer care and expertise in communication. Ability to effectively guide customers to resolutions, showcasing your expertise. Proficient in conflict resolution and possess strong analytical skills. Comfortable with administrative tasks and adept at managing extensive to-do lists. Preferred Skills: Knowledge of 3D modeling, printing, and digital fabrication. Experience in providing technical support for hardware products. Familiarity with ticketing or case management systems (e.g., ServiceCloud). Background in a fast-growing startup environment. What We Offer: An inclusive work culture with inspiring colleagues. A rapidly growing company at the forefront of a disruptive industry. Stock options for full-time employees. Unlimited access to 3D printing. We build amazing things. Come join us!

About ClickHouseFeatured in the 2025 Forbes Cloud 100 list, ClickHouse stands out as a pioneering and rapidly expanding private cloud company. With over 3,000 clients and an astounding annual recurring revenue growth of over 250%, ClickHouse is at the forefront of real-time analytics, data warehousing, observability, and AI workloads.Our company's impressive growth trajectory was recently reinforced by a $400 million Series D funding round. In just the last three months, notable clients such as Capital One, Lovable, Decagon, Polymarket, and Airwallex have either adopted our platform or expanded their existing deployments. These clients join a prestigious list of AI innovators and global brands including Meta, Cursor, Sony, and Tesla.Join us on our mission to revolutionize data utilization. Become a part of our exciting journey!This position is open for candidates located in Japan. The specific location within Japan is flexible, as this role is predominantly remote with occasional onsite travel to support our clients in Tokyo.Your Role:We are expanding our support team at ClickHouse, dedicated to delivering exceptional service to our customers globally. We are looking for someone eager to undertake a diverse range of tasks related to our clients in Japan, as well as across the Asia-Pacific and EMEA regions. This customer-facing role includes onsite client visits in Japan. You will manage various responsibilities including handling support tickets, community engagement, assisting with pre- and post-sales customer activities, collaborating with our Go To Market team on intricate technical aspects of proofs of concept, and proposing enhancements to our Support processes at ClickHouse. This is a fantastic opportunity for someone ready to take initiative and help us strengthen our regional presence in Japan!Potential Projects:Collaborate closely with the Support Services team, Engineering, and Product Management to identify user and customer requirements.Create solutions based on ClickHouse Cloud and ClickHouse open-source that can be disseminated to our users, community, and customers through documentation, knowledge bases, blogs, meetups, webinars, and training sessions.Contribute to mentoring, training, and sharing insights with colleagues, users, and customers.Ultimately, you will provide outstanding customer service as a front-line engineer and representative of ClickHouse. Our Support Engineers are committed to delivering professional responses, on-call coverage, and guidance within the stipulated Service Level Agreement (SLA) for technical cases.

Since 1998, we have been dedicated to transforming the way players engage with their beloved games, expanding into a diverse global team of over 12,000 experts across 70+ studios in 26 countries.We provide essential support to video game developers and publishers by offering a comprehensive range of services, including art, audio, testing, localization, and our rapidly expanding Player Engagement sector. This division delivers technical support, community management, and trust & safety services for a broad spectrum of both AAA and Indie studios.Join us in our quest to cultivate vibrant player communities and deliver unforgettable experiences! Role OverviewAs a Player Support Agent, you will be the vital connection between our clients and the gaming community. Your role will involve investigating and promptly addressing players' inquiries while providing insightful feedback to our development teams. Come aboard for a stimulating work environment, continuous personal development, and the opportunity to create a significant impact. Elevate your career and apply now! Key Skills We Are Seeking:Communication:Deliver exceptional customer service to players.Quickly investigate and resolve player inquiries via ticketing, email, or chat.Support internal teams with project-related requests to enhance collaboration.Gather and relay player feedback following established protocols.Provide translations as needed to facilitate smooth communication.Analytics:Keep detailed and accurate records to streamline processes.Ensure timely escalation of issues in line with established guidelines.Contribute to improved support processes through personalized macros and a knowledge base.Assist in maintaining high-quality standards through quality control.Leadership:Participate in valuable training sessions to enhance your skills and knowledge.Effectively manage your time and responsibilities to meet players' needs.Business Acumen:Gain mastery of our products' gameplay to enhance player support.Proficiency in Helpshift/Zendesk or other CRM tools for efficient support.Experience with macro customization for efficient response management.Familiarity with MS Office or Google Suite for documentation.

Field AI is at the forefront of revolutionizing robotic interactions with the real world. We are dedicated to creating risk-aware, reliable, and field-ready AI systems designed to tackle the most intricate challenges in robotics. Our approach transcends conventional data-driven strategies and purely transformer-based architectures, as we forge a new path with solutions already deployed globally, yielding tangible results and continually enhancing models through real-world applications.We are seeking a talented Technical Support Specialist who possesses a strong enthusiasm for robotics and adept problem-solving skills. In this pivotal role, you will partner with our valued customers, ensuring they leverage the full capabilities of our state-of-the-art robotic systems. Collaborating closely with our engineering and product teams, you will immerse yourself in technical challenges and advocate for the user experience, influencing our technology's evolution. If you are passionate about advanced hardware and software systems and take pride in guiding users through complex technologies with confidence, this position presents a rewarding opportunity to make a significant impact.

Schrödinger Corporation, a prominent subsidiary of Schrödinger based in the United States, is actively seeking an Applications Scientist to join our dynamic Materials Science team in Tokyo. Schrödinger is at the forefront of revolutionizing scientific discovery and material design through our cutting-edge software and services that empower researchers to perform atomic-scale modeling and physics-based chemical simulations.As an integral member of our Applications Science team, you will provide both pre- and post-sales software support, which includes conducting demonstrations and training sessions to ensure optimal utilization of our materials science software. You will facilitate collaboration between our customers and product development teams, offering vital scientific expertise. Additionally, you will mentor and train customers on our innovative molecular modeling platform while tackling complex challenges in materials design.