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At AKQA, we embrace the innovative fusion of creativity and technology to craft stunning ideas, products, and services. Our mission is to collaboratively shape the future alongside our clients.
The Experience Technology Architect at AKQA will be a pivotal technical liaison for our clients, guiding the project team to achieve optimal outcomes with support from the Technical Director and Delivery Director.
As part of the AKQA Tokyo team, you will collaborate with a vibrant, globally-focused group of experts, working to deliver exceptional experiences for both Japanese and international markets.
At AKQA, we embrace the innovative fusion of creativity and technology to craft stunning ideas, products, and services. Our mission is to collaboratively shape the future alongside our clients.The Experience Technology Architect at AKQA will be a pivotal technical liaison for our clients, guiding the project team to achieve optimal outcomes with support from…
About Woven by ToyotaWoven by Toyota is dedicated to contributing to Toyota's transformation into a mobility company for the next century. Our mission, inspired by a history of continuous invention for the benefit of others, is to redefine mobility and expand its contribution to society through innovative, human-centered solutions that challenge conventional perspectives on mobility.Our activities are centered around four pillars: Autonomous Driving and Advanced Driver Assistance Systems (AD/ADAS), Arene - a vehicle software production platform for Software Defined Vehicles (SDV), Woven City - a mobility test bed, and a digital infrastructure that supports collaboration, Cloud & AI. Additionally, essential business functions underpin these teams to collectively work towards achieving a "Zero Accident Society" and the mass production of happiness.=========================================================================About the TeamThe Enterprise Technology (EnTec) team is responsible for building and providing a modern, efficient, and secure infrastructure that enables Woven's product delivery.In this role, you will lead the formulation and execution of the technical strategy for Woven by Toyota's IT infrastructure and security as an architect. Utilizing your expertise, you will collaborate with various business units to understand long-term plans, challenges, and regulatory requirements, ensuring they align with the services and solutions provided by EnTec. Furthermore, you will offer guidance aimed at enhancing the productivity of engineering teams and work closely with product security teams across business units to ensure the seamless integration of EnTec's solutions and services into Woven by Toyota's products.Candidate RequirementsWe are seeking IT technology and security specialists with deep expertise across all areas covered by EnTec, including endpoint, identity, cloud, application security, IT and security operations, business process automation, and system integration.The ideal candidate will effectively communicate business requirements, technical needs, and risks at various levels of detail to both engineers and business leaders.
About Woven by ToyotaWoven by Toyota is driving Toyota’s transformative journey into a leading mobility company. With a legacy of innovation focused on enhancing societal benefits, our mission is to redefine mobility through human-centric advancements, expanding its meaning and societal impact.Our initiatives focus on four key areas: AD/ADAS, our advanced autonomous driving and driver assistance technologies; Arene, our software development platform for software-defined vehicles; Woven City, a pioneering test environment for mobility; and Cloud & AI, the digital backbone of our collaborative efforts. Our goal is clear: to create a world with zero accidents and improved well-being for all.=========================================================================Join Our TeamAs part of the Enterprise Technology (EnTec) team, you will contribute to building a modern, efficient, and secure infrastructure that supports Woven’s product delivery.In your role as Enterprise Architect, you will influence the technological landscape at Woven by Toyota. Your extensive expertise will enable you to collaborate with stakeholder teams to understand their long-term strategies, challenges, and regulatory requirements, ensuring these are reflected in the services and solutions offered by EnTec. You’ll ensure that the implementation of our solutions aligns with our strategic objectives and provide guidance to engineering teams to address gaps and enhance efficiencies. Furthermore, you will work closely with our product security and technology teams to integrate EnTec’s offerings into Woven by Toyota's products.Who We SeekWe are in search of a seasoned technology expert with comprehensive knowledge across areas such as endpoint, identity, cloud, application security, IT/security operations, business process automation, and systems integration.The ideal candidate will possess the ability to communicate fluently with both engineers and business leaders, effectively translating business needs, technical specifications, and associated risks between the two groups.
About the RoleWe are seeking a dynamic Innovation Solutions Architect to spearhead collaboration and enhance working methods within Miro's esteemed Miro Optimization Services & Training (MOST) program.MOST is Miro's premier annual subscription service designed specifically for enterprise clients who require ongoing, adaptable access to expert guidance, rather than a one-off consultation. Clients benefit from 240 hours of professional services annually, aimed at designing, implementing, and scaling collaboration solutions across diverse teams, functions, and global locations.In this pivotal role, the Innovation Solutions Architect collaborates with clients to translate their business strategies into scalable collaboration frameworks within Miro. This involves diagnosing workflow issues and adoption barriers, crafting governance and operational models, and developing a structured, outcome-oriented solution roadmap that adapts as client needs evolve.As a trusted advisor, Innovation Solutions Architects engage with both business and technical stakeholders, crafting comprehensive collaboration solutions that merge process design, workspace architecture, governance, and enablement to ensure clients derive quantifiable value from Miro.
At Mapbox, we are revolutionizing the real-time location platform for a new wave of location-centric businesses. Our platform stands out by providing organizations with an unparalleled suite of tools to facilitate the navigation of people, packages, and vehicles globally. With over 4 million registered developers, Mapbox is the preferred choice due to its flexibility, robust security measures, and compliance with privacy standards. Companies leverage our applications, data, SDKs, and APIs to craft tailored and engaging experiences that captivate their audiences.Mapbox Japan is on the lookout for innovative individuals to help shape the future!If you are passionate about maps, mobility, and location technology, we invite you to explore this opportunity!As a Solutions Architect, you will collaborate with a diverse range of clients, from global OEMs to domestic startups, to co-create the next generation of mobility experiences.
Join Mapbox, the premier real-time location platform, empowering the next wave of location-aware businesses. Our unique offering equips organizations with comprehensive tools to enhance navigation for individuals, packages, and vehicles globally. With over 4 million registered developers, we are known for our platform's flexibility, security, and commitment to privacy. Businesses leverage Mapbox’s applications, data, SDKs, and APIs to craft personalized and immersive experiences that captivate their customers.At Mapbox Japan, we are on the lookout for a visionary colleague to help shape the future! If you are passionate about maps, mobility, and location technology, this opportunity is for you!As a Solutions Architect, you will collaborate with a diverse clientele from global OEMs to local startups, designing the next generation of mobility experiences.Your ResponsibilitiesAct as a trusted technical and business advisor, partnering with customers to design, prototype, and deliver innovative solutions on the Mapbox platform.Collaborate with Account Executives to articulate Mapbox’s technical value and identify opportunities.Lead technical discovery sessions to understand customer goals and ensure that solution designs align with business objectives.Design and present scalable architectures using Mapbox SDKs, APIs, and platform services.Develop and deliver proof-of-concept solutions showcasing measurable customer value.Utilize your expertise in GIS, spatial data, and location intelligence to address customer challenges.Advocate for customer needs and provide structured feedback to shape product development.Stay updated on advancements in mapping, mobility, and AI technologies, sharing insights internally and with clients.Collaborate with OEMs, Tier-1 suppliers, and partners in the realms of navigation, ADAS, connected vehicles, and SDV.Design architectures for real-time telemetry, dynamic routing, and electric vehicle solutions.Integrate Mapbox technology into embedded systems and in-vehicle platforms.
Join Databricks as a Delivery Solutions Architect and play a pivotal role in transforming how enterprises leverage data. In this position, you will work closely with clients to design and implement innovative solutions that enhance their data capabilities and operational efficiencies.As a key member of our team, you will utilize your expertise to guide clients through the complexities of data architecture, ensuring they achieve optimal outcomes from their investment in our solutions.
Join Anaplan, a trailblazer in revolutionizing business decision-making through our cutting-edge AI-powered scenario planning and analysis platform. Our mission is to empower our clients to stay ahead of the competition and adapt swiftly to market dynamics.At Anaplan, we share a unified commitment to our customers' success, which drives our Winning Culture across teams and regions.Our clientele includes prominent names in the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global enterprises that trust our top-tier platform.Our Winning Culture fosters innovation through diverse perspectives and collaborative leadership. We are dedicated to achieving ambitious goals and celebrating our wins, big and small.With a foundation of strategy-driven principles, values-based decision-making, and disciplined execution, you will find inspiration, connection, development, and rewards at Anaplan. We welcome your uniqueness—let's build the future together!About AnaplanFounded in 2006 in the UK and currently headquartered in the United States, Anaplan offers innovative SaaS solutions supporting the emerging field of business planning. Our Tokyo office, established in 2016, has grown to over 100 members, reflecting our success and expanding customer base.Job ResponsibilitiesFacilitate the implementation of our cloud platform to support client business planning, from conceptualization to execution.Key Responsibilities Include:・Understanding client existing systems and business challenges to design, build, test, and implement tailored system models.・Agile system deployment.・Data integration and migration.・Effective communication of progress with internal and external teams and clients.Qualifications・A minimum of 3 years of experience with EPM or planning/budgeting systems.・At least 3 years of project leadership experience.・Experience in accounting or supply chain management.Preferred Skills and Experience・Background in enterprise application software (planning, analytics, BI, etc.).・Experience with ERP systems, and implementing business applications from SAP, Oracle, or others.・Experience with cloud services.・Involvement in end-to-end implementation projects from strategic planning to execution, preferably in an Agile environment.・Comfortable with reading and writing in English.(Platform documentation is in English, but a willingness to engage is key. Meetings with APAC members will require English, making it an attractive international workplace for those looking to utilize their English skills.)Ideal Candidate Mindset・Eager to leverage existing service experience to explore and implement advanced new technologies.・Desires to work with high-level solutions that effectively address customer challenges.・Seeks a workplace that offers autonomy and responsibility in their role.Our Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB)At Anaplan, we believe that attracting and retaining top talent while fostering an inclusive culture strengthens our business and enhances trust with our partners and customers.
Join our expanding team as a Freelance Customer Experience Trainer in Japan!About Us: Established in 2006, CXG began its journey with two visionary entrepreneurs. We have since evolved into a global powerhouse, operating across 12 offices on four continents, serving over 200 luxury brands in 70 countries. Our diverse team of over 160 professionals is dedicated to transforming customer experiences and delivering strategic solutions that resonate with premium and luxury brands.Your Role:In this dynamic and fast-paced environment, you will collaborate with team members to ensure project requirements and deadlines are met. Key responsibilities include:Assessing clients’ learning needs to provide impactful training to their teams.Collaborating on project plans to identify training needs, objectives, and schedules.Designing and creating effective training programs.Facilitating engaging training sessions both in-person and online (including retail programs and workshops) to foster mindset change and behavioral transformation.Utilizing diverse methodologies to inspire participants, including discussions, demonstrations, games, and storytelling.Providing coaching both on-site and online.
ServiceNow is seeking a Platform Architect based in Tokyo to shape technical solutions that drive customer success with the ServiceNow platform. This position centers on both designing and implementing systems that align with client objectives. Key responsibilities Create and deliver platform solutions tailored to specific customer requirements Partner with cross-functional teams to ensure the platform remains effective and dependable Maintain high standards of service by supporting customers and ensuring the platform meets their needs Collaboration Frequent collaboration with colleagues from a range of specialties is a core part of this role. The Platform Architect helps uphold ServiceNow’s technical standards and works to maximize the value customers receive from the platform.
CLO Virtual Fashion specializes in innovative 3D garment simulation technology, providing a comprehensive suite of services ranging from concept planning and design development to production, marketing, fitting, and styling within the fashion industry.Founded in 2009, CLO Virtual Fashion has established a unique technological ecosystem for digital fashion, leading the global market.Our offerings include CLO, Marvelous Designer, and Jinny—state-of-the-art 3D fashion design software, as well as platforms like CLO-SET and CONNECT that streamline workflows in sustainable and efficient ways. These solutions enhance the interaction between physical and digital garments within CLO's system.As a global leader in the digital fashion market, CLO Virtual Fashion operates 15 offices across 13 countries, including Asia, North America, Europe, and South America, continually expanding our reach by partnering with numerous clients around the world.Position OverviewWe are currently seeking a new team member for the Japanese market. All our employees, regardless of their local office, are integral members of our global team, contributing to a dynamic, startup-like environment. Our members collaborate across various roles, sharing ideas and working with a passion for 3D and fashion.Are you ready to work with our global team as the Customer Experience Manager (CX Manager) focused on the Japanese market?The CX team manages accounts for individual and student users of our 3D fashion design software, 'CLO'. The CX Manager will initiate, execute, and oversee services that connect our company with creators worldwide, aiming to establish a seamless workflow. Team members span locations including South Korea, the United States, China, Germany, Spain, France, India, and Brazil.
Join Databricks as a Resident Solutions Architect in Tokyo, Japan, where you will leverage your technical expertise in data architecture and cloud solutions to drive customer success. In this role, you will work closely with clients to understand their needs, design tailored solutions, and guide them through successful implementations.Your responsibilities will include collaborating with cross-functional teams, providing best practices, and ensuring that the solutions align with business objectives. You will be instrumental in enabling our customers to unlock the full potential of their data.
Join Zilliz, a dynamic startup at the forefront of the vector database industry, dedicated to empowering enterprises with cutting-edge AI solutions. Zilliz is driven by a mission to democratize AI, simplifying data management and making vector databases accessible to organizations worldwide. Founded by the innovative engineers behind Milvus, the leading open-source vector database, Zilliz is committed to developing next-generation technologies that enable rapid creation of AI applications.
At Coupa, we revolutionize how businesses manage their finances through our innovative community-driven AI and premier total spend management platform. Our Coupa AI utilizes an extensive network of over 10 million buyers and suppliers, driven by trillions of dollars in spending data, to help businesses make informed, profitable decisions that enhance their profit margins.Why You Should Join Coupa? Pioneering Technology: Be part of a cutting-edge company that leverages the latest technologies to provide our customers with unparalleled efficiency and visibility in their spending. Collaborative Culture: We promote a culture of teamwork, transparency, and a shared commitment to excellence, making Coupa a great place to work. Global Impact: Your contributions will have a significant, measurable impact on our clients and the broader business community.Discover more about our Life at Coupa and hear from our employees about their enriching experiences.Role of the Lead Technical Architect at Coupa: In your role as Lead Technical Architect, you will partner with our Customers, Partners, and internal Product Management teams to deploy innovative solutions tailored for our clients. Your deep knowledge and experience will be essential in integrating advanced technologies in Procurement, Supply Chain, and/or AP Automation sectors, ensuring the effective delivery of integration projects at Coupa.
Role overview ServiceNow seeks a Solution Architect based in Tokyo. This position centers on designing solutions that help customers reach their goals. Collaboration with teams across different functions is essential to understand client objectives and shape solutions that address their needs. What you will do Design solutions aligned with customer objectives and business outcomes Partner with cross-functional teams to gather and clarify client requirements Deliver customized solutions to address specific customer needs Maintain high customer satisfaction during project delivery
Company OverviewChannel Talk aims to resolve communication challenges between enterprises and customers, providing an "All-in-One AI Messenger" for seamless conversations anytime, anywhere. Leveraging CRM data, we design support processes and automate inquiries through AI, addressing everything from customer service efficiency to enhancing the customer experience—all within a single platform. Currently operational in Japan, South Korea, and the United States, Channel Talk is utilized by over 200,000 companies and is rapidly advancing as one of the fastest-growing B2B firms in Asia. Why We're HiringThe CX team at Channel Talk is pivotal in designing and evolving the customer experience, transcending traditional support roles. As we accelerate our product development in AI agents (ALF), workflows, and CRMs, the diversity in customer industries, sizes, and maturity levels demands a more robust CX presence to guide clients in achieving success through our offerings. We aim to not only convey the value of our products accurately but also prevent churn while evolving Channel Talk through customer success. To strengthen this core function, we are enhancing our CX team. Key Responsibilities• Identify challenges based on inquiry data and usage, proposing enhancements aimed at reducing churn, improving efficiency, and elevating the customer experience.• Support the design, tuning, and operational integration of AI agents (ALF), workflows, tags, FAQs, etc.• Provide feedback from customer insights and frontline knowledge to product development and sales teams to contribute to feature improvements and new feature planning.• Build replicable CX operation models through case studies and knowledge management, enhancing the overall team capability.• Create valuable content for customers, including user guides and blog articles. Position Advantages• Work focused on "customer experience design," directly impacting customer business outcomes rather than mere support.• Gain frontline practical knowledge through continuously evolving products like AI agents (ALF) and CRMs.• Engage directly in product improvement and business decision-making through primary customer information.• Develop reproducible problem-solving skills by engaging with a diverse range of clients across various industries, sizes, and maturity levels.• Join a team that views CX not just as "operations" but as a strategic driver for business growth, allowing for a high-level career trajectory. QualificationsEssential Experience/Skills• Over 2 years of practical experience in customer success, customer support, or CX within SaaS or IT products.• Experience in collaborating across multiple teams to resolve customer issues. Preferred Experience/Skills• Experience with the implementation and operation of tools like AI, chatbots, CRM, and MA.• Proven track record of designing and executing improvement measures based on data (inquiry volume, churn rate, utilization rate, etc.).• Involvement in team and system building through product improvement proposals and knowledge management.• Business-level proficiency in Korean. Ideal Candidate Profile• Think critically about the essence of customer issues rather than merely accepting requests at face value.• Proactively develop hypotheses and take action even in uncertain situations, applying learnings to subsequent tasks.• View CX not as a cost center or defensive operation, but as a growth driver for the business.• Collaborate actively with other teams such as product, sales, and development, keeping an eye on overall optimization.• Enjoy adapting to rapid changes and continuously updating oneself. Location2-3-2 Kojimachi, Hanzomon PREX North 13F, Chiyoda, Tokyo Employment DetailsEmployment TypeFull-time (3-month probation period) Working HoursFlexible hours (Core time from 9:00 to 15:00) Benefits• Complete two-day weekends (including holidays and year-end/New Year)• Full social insurance coverage• Sponsorship for study group participation• Book purchasing system• Health promotion subsidy and language training allowance (up to ¥20,000/month)• AI tool utilization allowance (up to ¥10,000/month, separate from company-wide contracts)
As a Delivery Solutions Architect at Databricks, you will play a crucial role in designing and implementing innovative solutions that enhance our clients' data analytics capabilities. You will collaborate with cross-functional teams to deliver exceptional value, leveraging your expertise in data engineering and architecture. Your ability to analyze complex business requirements and translate them into scalable technology solutions will be key to driving successful outcomes.
Role overview IFS AB seeks a Senior Quality Experience Analyst to join the team in Tokyo. The role centers on enhancing the quality of customer interactions and strengthening service delivery across the organization. Key responsibilities Analyze customer feedback to spot patterns and highlight areas needing improvement Carry out quality assessments at different customer touchpoints Develop and put in place strategies that raise service standards Share findings and insights to inform decisions about customer experience Location This position is located in Tokyo.
Empowering Ideas through DeploymentAt Tailor, we envision a world where product creation is simplified, enabling anyone to become a creator. Our mission is to democratize product development, allowing individuals to easily bring their ideas to life while bridging the gap between business and engineering. We strive to integrate diverse expertise and technologies seamlessly.We are looking for individuals who resonate with our mission to "democratize product creation."About Tailor PlatformWe provide the "Tailor Platform," a robust platform that accelerates the development of business systems, empowering more people to become product creators. In essence, Tailor Platform is a "Headless ERP for Enterprises," providing core systems in a headless format for large enterprises, defined as those with over 3,000 employees.We have pioneered the launch of "Headless ERP," significantly enhancing the flexibility and scalability of ERP systems. Tailor is expanding this innovative solution to large enterprises in Japan and mid-to-large companies in the U.S.▼ Reference ArticlesPurpose Behind Tailor PlatformEngineer Careers in the AI Era: Defining Forward Deployed Engineer (FDE) and Platform EngineerThe Market We ChallengeThe ERP market constitutes approximately 30% of the overall software market, representing a vast industry. Globally, the ERP software market reached $48 billion in 2022 and is projected to double to $96 billion by 2032 (source: Precedence Research). In Japan, the total software market is expected to grow from over ¥5 trillion in 2024 to over ¥8.5 trillion by 2029, with ERP being a core component of this growth.In this expanding market, the trend is accelerating towards combining "best of breed" cloud SaaS solutions for specific use cases, as opposed to monolithic all-in-one packages. The role of foundational systems is evolving, necessitating API-driven systems that can swiftly adapt to business and technology environments and integrate easily with external software.As a pioneer of Headless ERP, we are building next-generation business application platforms that drive innovation in corporate activities, already seeing implementations in major companies with over 30,000 employees.Professional ServicesOur Professional Services division provides in-depth support for our clients' challenges. In Japan, many companies outsource system development instead of pursuing in-house development. We offer services that encompass backend application development on the Tailor Platform, frontend application creation, and business consulting, including:IT strategy formulation and SMO supportPMO support including application implementationTo enhance competitive advantage and address management challenges, adapting to change is crucial. Maximizing the benefits of the Tailor Platform requires a shift from traditional development frameworks to an agile and flexible approach in product development and organizational design, which we co-create with our clients.By weaving together the latest technologies and imagination, we support future societies. Utilizing our enterprise-grade Headless ERP foundation, Tailor Platform, we provide solutions to corporate management challenges, creating a cycle of business growth and continuous evolution of Tailor Platform.
As a Senior Solution Architect specializing in Delivery at IFS, you will play a pivotal role in transforming complex customer requirements into innovative solutions. You will lead the technical delivery of our projects, ensuring the highest standards of quality and efficiency while collaborating with cross-functional teams.Key responsibilities include architecting scalable solutions, engaging with clients to understand their needs, and providing guidance throughout the project lifecycle. Your expertise will be instrumental in driving successful implementations and ensuring customer satisfaction.
At AKQA, we embrace the innovative fusion of creativity and technology to craft stunning ideas, products, and services. Our mission is to collaboratively shape the future alongside our clients.The Experience Technology Architect at AKQA will be a pivotal technical liaison for our clients, guiding the project team to achieve optimal outcomes with support from…
About Woven by ToyotaWoven by Toyota is dedicated to contributing to Toyota's transformation into a mobility company for the next century. Our mission, inspired by a history of continuous invention for the benefit of others, is to redefine mobility and expand its contribution to society through innovative, human-centered solutions that challenge conventional perspectives on mobility.Our activities are centered around four pillars: Autonomous Driving and Advanced Driver Assistance Systems (AD/ADAS), Arene - a vehicle software production platform for Software Defined Vehicles (SDV), Woven City - a mobility test bed, and a digital infrastructure that supports collaboration, Cloud & AI. Additionally, essential business functions underpin these teams to collectively work towards achieving a "Zero Accident Society" and the mass production of happiness.=========================================================================About the TeamThe Enterprise Technology (EnTec) team is responsible for building and providing a modern, efficient, and secure infrastructure that enables Woven's product delivery.In this role, you will lead the formulation and execution of the technical strategy for Woven by Toyota's IT infrastructure and security as an architect. Utilizing your expertise, you will collaborate with various business units to understand long-term plans, challenges, and regulatory requirements, ensuring they align with the services and solutions provided by EnTec. Furthermore, you will offer guidance aimed at enhancing the productivity of engineering teams and work closely with product security teams across business units to ensure the seamless integration of EnTec's solutions and services into Woven by Toyota's products.Candidate RequirementsWe are seeking IT technology and security specialists with deep expertise across all areas covered by EnTec, including endpoint, identity, cloud, application security, IT and security operations, business process automation, and system integration.The ideal candidate will effectively communicate business requirements, technical needs, and risks at various levels of detail to both engineers and business leaders.
About Woven by ToyotaWoven by Toyota is driving Toyota’s transformative journey into a leading mobility company. With a legacy of innovation focused on enhancing societal benefits, our mission is to redefine mobility through human-centric advancements, expanding its meaning and societal impact.Our initiatives focus on four key areas: AD/ADAS, our advanced autonomous driving and driver assistance technologies; Arene, our software development platform for software-defined vehicles; Woven City, a pioneering test environment for mobility; and Cloud & AI, the digital backbone of our collaborative efforts. Our goal is clear: to create a world with zero accidents and improved well-being for all.=========================================================================Join Our TeamAs part of the Enterprise Technology (EnTec) team, you will contribute to building a modern, efficient, and secure infrastructure that supports Woven’s product delivery.In your role as Enterprise Architect, you will influence the technological landscape at Woven by Toyota. Your extensive expertise will enable you to collaborate with stakeholder teams to understand their long-term strategies, challenges, and regulatory requirements, ensuring these are reflected in the services and solutions offered by EnTec. You’ll ensure that the implementation of our solutions aligns with our strategic objectives and provide guidance to engineering teams to address gaps and enhance efficiencies. Furthermore, you will work closely with our product security and technology teams to integrate EnTec’s offerings into Woven by Toyota's products.Who We SeekWe are in search of a seasoned technology expert with comprehensive knowledge across areas such as endpoint, identity, cloud, application security, IT/security operations, business process automation, and systems integration.The ideal candidate will possess the ability to communicate fluently with both engineers and business leaders, effectively translating business needs, technical specifications, and associated risks between the two groups.
About the RoleWe are seeking a dynamic Innovation Solutions Architect to spearhead collaboration and enhance working methods within Miro's esteemed Miro Optimization Services & Training (MOST) program.MOST is Miro's premier annual subscription service designed specifically for enterprise clients who require ongoing, adaptable access to expert guidance, rather than a one-off consultation. Clients benefit from 240 hours of professional services annually, aimed at designing, implementing, and scaling collaboration solutions across diverse teams, functions, and global locations.In this pivotal role, the Innovation Solutions Architect collaborates with clients to translate their business strategies into scalable collaboration frameworks within Miro. This involves diagnosing workflow issues and adoption barriers, crafting governance and operational models, and developing a structured, outcome-oriented solution roadmap that adapts as client needs evolve.As a trusted advisor, Innovation Solutions Architects engage with both business and technical stakeholders, crafting comprehensive collaboration solutions that merge process design, workspace architecture, governance, and enablement to ensure clients derive quantifiable value from Miro.
At Mapbox, we are revolutionizing the real-time location platform for a new wave of location-centric businesses. Our platform stands out by providing organizations with an unparalleled suite of tools to facilitate the navigation of people, packages, and vehicles globally. With over 4 million registered developers, Mapbox is the preferred choice due to its flexibility, robust security measures, and compliance with privacy standards. Companies leverage our applications, data, SDKs, and APIs to craft tailored and engaging experiences that captivate their audiences.Mapbox Japan is on the lookout for innovative individuals to help shape the future!If you are passionate about maps, mobility, and location technology, we invite you to explore this opportunity!As a Solutions Architect, you will collaborate with a diverse range of clients, from global OEMs to domestic startups, to co-create the next generation of mobility experiences.
Join Mapbox, the premier real-time location platform, empowering the next wave of location-aware businesses. Our unique offering equips organizations with comprehensive tools to enhance navigation for individuals, packages, and vehicles globally. With over 4 million registered developers, we are known for our platform's flexibility, security, and commitment to privacy. Businesses leverage Mapbox’s applications, data, SDKs, and APIs to craft personalized and immersive experiences that captivate their customers.At Mapbox Japan, we are on the lookout for a visionary colleague to help shape the future! If you are passionate about maps, mobility, and location technology, this opportunity is for you!As a Solutions Architect, you will collaborate with a diverse clientele from global OEMs to local startups, designing the next generation of mobility experiences.Your ResponsibilitiesAct as a trusted technical and business advisor, partnering with customers to design, prototype, and deliver innovative solutions on the Mapbox platform.Collaborate with Account Executives to articulate Mapbox’s technical value and identify opportunities.Lead technical discovery sessions to understand customer goals and ensure that solution designs align with business objectives.Design and present scalable architectures using Mapbox SDKs, APIs, and platform services.Develop and deliver proof-of-concept solutions showcasing measurable customer value.Utilize your expertise in GIS, spatial data, and location intelligence to address customer challenges.Advocate for customer needs and provide structured feedback to shape product development.Stay updated on advancements in mapping, mobility, and AI technologies, sharing insights internally and with clients.Collaborate with OEMs, Tier-1 suppliers, and partners in the realms of navigation, ADAS, connected vehicles, and SDV.Design architectures for real-time telemetry, dynamic routing, and electric vehicle solutions.Integrate Mapbox technology into embedded systems and in-vehicle platforms.
Join Databricks as a Delivery Solutions Architect and play a pivotal role in transforming how enterprises leverage data. In this position, you will work closely with clients to design and implement innovative solutions that enhance their data capabilities and operational efficiencies.As a key member of our team, you will utilize your expertise to guide clients through the complexities of data architecture, ensuring they achieve optimal outcomes from their investment in our solutions.
Join Anaplan, a trailblazer in revolutionizing business decision-making through our cutting-edge AI-powered scenario planning and analysis platform. Our mission is to empower our clients to stay ahead of the competition and adapt swiftly to market dynamics.At Anaplan, we share a unified commitment to our customers' success, which drives our Winning Culture across teams and regions.Our clientele includes prominent names in the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global enterprises that trust our top-tier platform.Our Winning Culture fosters innovation through diverse perspectives and collaborative leadership. We are dedicated to achieving ambitious goals and celebrating our wins, big and small.With a foundation of strategy-driven principles, values-based decision-making, and disciplined execution, you will find inspiration, connection, development, and rewards at Anaplan. We welcome your uniqueness—let's build the future together!About AnaplanFounded in 2006 in the UK and currently headquartered in the United States, Anaplan offers innovative SaaS solutions supporting the emerging field of business planning. Our Tokyo office, established in 2016, has grown to over 100 members, reflecting our success and expanding customer base.Job ResponsibilitiesFacilitate the implementation of our cloud platform to support client business planning, from conceptualization to execution.Key Responsibilities Include:・Understanding client existing systems and business challenges to design, build, test, and implement tailored system models.・Agile system deployment.・Data integration and migration.・Effective communication of progress with internal and external teams and clients.Qualifications・A minimum of 3 years of experience with EPM or planning/budgeting systems.・At least 3 years of project leadership experience.・Experience in accounting or supply chain management.Preferred Skills and Experience・Background in enterprise application software (planning, analytics, BI, etc.).・Experience with ERP systems, and implementing business applications from SAP, Oracle, or others.・Experience with cloud services.・Involvement in end-to-end implementation projects from strategic planning to execution, preferably in an Agile environment.・Comfortable with reading and writing in English.(Platform documentation is in English, but a willingness to engage is key. Meetings with APAC members will require English, making it an attractive international workplace for those looking to utilize their English skills.)Ideal Candidate Mindset・Eager to leverage existing service experience to explore and implement advanced new technologies.・Desires to work with high-level solutions that effectively address customer challenges.・Seeks a workplace that offers autonomy and responsibility in their role.Our Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB)At Anaplan, we believe that attracting and retaining top talent while fostering an inclusive culture strengthens our business and enhances trust with our partners and customers.
Join our expanding team as a Freelance Customer Experience Trainer in Japan!About Us: Established in 2006, CXG began its journey with two visionary entrepreneurs. We have since evolved into a global powerhouse, operating across 12 offices on four continents, serving over 200 luxury brands in 70 countries. Our diverse team of over 160 professionals is dedicated to transforming customer experiences and delivering strategic solutions that resonate with premium and luxury brands.Your Role:In this dynamic and fast-paced environment, you will collaborate with team members to ensure project requirements and deadlines are met. Key responsibilities include:Assessing clients’ learning needs to provide impactful training to their teams.Collaborating on project plans to identify training needs, objectives, and schedules.Designing and creating effective training programs.Facilitating engaging training sessions both in-person and online (including retail programs and workshops) to foster mindset change and behavioral transformation.Utilizing diverse methodologies to inspire participants, including discussions, demonstrations, games, and storytelling.Providing coaching both on-site and online.
ServiceNow is seeking a Platform Architect based in Tokyo to shape technical solutions that drive customer success with the ServiceNow platform. This position centers on both designing and implementing systems that align with client objectives. Key responsibilities Create and deliver platform solutions tailored to specific customer requirements Partner with cross-functional teams to ensure the platform remains effective and dependable Maintain high standards of service by supporting customers and ensuring the platform meets their needs Collaboration Frequent collaboration with colleagues from a range of specialties is a core part of this role. The Platform Architect helps uphold ServiceNow’s technical standards and works to maximize the value customers receive from the platform.
CLO Virtual Fashion specializes in innovative 3D garment simulation technology, providing a comprehensive suite of services ranging from concept planning and design development to production, marketing, fitting, and styling within the fashion industry.Founded in 2009, CLO Virtual Fashion has established a unique technological ecosystem for digital fashion, leading the global market.Our offerings include CLO, Marvelous Designer, and Jinny—state-of-the-art 3D fashion design software, as well as platforms like CLO-SET and CONNECT that streamline workflows in sustainable and efficient ways. These solutions enhance the interaction between physical and digital garments within CLO's system.As a global leader in the digital fashion market, CLO Virtual Fashion operates 15 offices across 13 countries, including Asia, North America, Europe, and South America, continually expanding our reach by partnering with numerous clients around the world.Position OverviewWe are currently seeking a new team member for the Japanese market. All our employees, regardless of their local office, are integral members of our global team, contributing to a dynamic, startup-like environment. Our members collaborate across various roles, sharing ideas and working with a passion for 3D and fashion.Are you ready to work with our global team as the Customer Experience Manager (CX Manager) focused on the Japanese market?The CX team manages accounts for individual and student users of our 3D fashion design software, 'CLO'. The CX Manager will initiate, execute, and oversee services that connect our company with creators worldwide, aiming to establish a seamless workflow. Team members span locations including South Korea, the United States, China, Germany, Spain, France, India, and Brazil.
Join Databricks as a Resident Solutions Architect in Tokyo, Japan, where you will leverage your technical expertise in data architecture and cloud solutions to drive customer success. In this role, you will work closely with clients to understand their needs, design tailored solutions, and guide them through successful implementations.Your responsibilities will include collaborating with cross-functional teams, providing best practices, and ensuring that the solutions align with business objectives. You will be instrumental in enabling our customers to unlock the full potential of their data.
Join Zilliz, a dynamic startup at the forefront of the vector database industry, dedicated to empowering enterprises with cutting-edge AI solutions. Zilliz is driven by a mission to democratize AI, simplifying data management and making vector databases accessible to organizations worldwide. Founded by the innovative engineers behind Milvus, the leading open-source vector database, Zilliz is committed to developing next-generation technologies that enable rapid creation of AI applications.
At Coupa, we revolutionize how businesses manage their finances through our innovative community-driven AI and premier total spend management platform. Our Coupa AI utilizes an extensive network of over 10 million buyers and suppliers, driven by trillions of dollars in spending data, to help businesses make informed, profitable decisions that enhance their profit margins.Why You Should Join Coupa? Pioneering Technology: Be part of a cutting-edge company that leverages the latest technologies to provide our customers with unparalleled efficiency and visibility in their spending. Collaborative Culture: We promote a culture of teamwork, transparency, and a shared commitment to excellence, making Coupa a great place to work. Global Impact: Your contributions will have a significant, measurable impact on our clients and the broader business community.Discover more about our Life at Coupa and hear from our employees about their enriching experiences.Role of the Lead Technical Architect at Coupa: In your role as Lead Technical Architect, you will partner with our Customers, Partners, and internal Product Management teams to deploy innovative solutions tailored for our clients. Your deep knowledge and experience will be essential in integrating advanced technologies in Procurement, Supply Chain, and/or AP Automation sectors, ensuring the effective delivery of integration projects at Coupa.
Role overview ServiceNow seeks a Solution Architect based in Tokyo. This position centers on designing solutions that help customers reach their goals. Collaboration with teams across different functions is essential to understand client objectives and shape solutions that address their needs. What you will do Design solutions aligned with customer objectives and business outcomes Partner with cross-functional teams to gather and clarify client requirements Deliver customized solutions to address specific customer needs Maintain high customer satisfaction during project delivery
Company OverviewChannel Talk aims to resolve communication challenges between enterprises and customers, providing an "All-in-One AI Messenger" for seamless conversations anytime, anywhere. Leveraging CRM data, we design support processes and automate inquiries through AI, addressing everything from customer service efficiency to enhancing the customer experience—all within a single platform. Currently operational in Japan, South Korea, and the United States, Channel Talk is utilized by over 200,000 companies and is rapidly advancing as one of the fastest-growing B2B firms in Asia. Why We're HiringThe CX team at Channel Talk is pivotal in designing and evolving the customer experience, transcending traditional support roles. As we accelerate our product development in AI agents (ALF), workflows, and CRMs, the diversity in customer industries, sizes, and maturity levels demands a more robust CX presence to guide clients in achieving success through our offerings. We aim to not only convey the value of our products accurately but also prevent churn while evolving Channel Talk through customer success. To strengthen this core function, we are enhancing our CX team. Key Responsibilities• Identify challenges based on inquiry data and usage, proposing enhancements aimed at reducing churn, improving efficiency, and elevating the customer experience.• Support the design, tuning, and operational integration of AI agents (ALF), workflows, tags, FAQs, etc.• Provide feedback from customer insights and frontline knowledge to product development and sales teams to contribute to feature improvements and new feature planning.• Build replicable CX operation models through case studies and knowledge management, enhancing the overall team capability.• Create valuable content for customers, including user guides and blog articles. Position Advantages• Work focused on "customer experience design," directly impacting customer business outcomes rather than mere support.• Gain frontline practical knowledge through continuously evolving products like AI agents (ALF) and CRMs.• Engage directly in product improvement and business decision-making through primary customer information.• Develop reproducible problem-solving skills by engaging with a diverse range of clients across various industries, sizes, and maturity levels.• Join a team that views CX not just as "operations" but as a strategic driver for business growth, allowing for a high-level career trajectory. QualificationsEssential Experience/Skills• Over 2 years of practical experience in customer success, customer support, or CX within SaaS or IT products.• Experience in collaborating across multiple teams to resolve customer issues. Preferred Experience/Skills• Experience with the implementation and operation of tools like AI, chatbots, CRM, and MA.• Proven track record of designing and executing improvement measures based on data (inquiry volume, churn rate, utilization rate, etc.).• Involvement in team and system building through product improvement proposals and knowledge management.• Business-level proficiency in Korean. Ideal Candidate Profile• Think critically about the essence of customer issues rather than merely accepting requests at face value.• Proactively develop hypotheses and take action even in uncertain situations, applying learnings to subsequent tasks.• View CX not as a cost center or defensive operation, but as a growth driver for the business.• Collaborate actively with other teams such as product, sales, and development, keeping an eye on overall optimization.• Enjoy adapting to rapid changes and continuously updating oneself. Location2-3-2 Kojimachi, Hanzomon PREX North 13F, Chiyoda, Tokyo Employment DetailsEmployment TypeFull-time (3-month probation period) Working HoursFlexible hours (Core time from 9:00 to 15:00) Benefits• Complete two-day weekends (including holidays and year-end/New Year)• Full social insurance coverage• Sponsorship for study group participation• Book purchasing system• Health promotion subsidy and language training allowance (up to ¥20,000/month)• AI tool utilization allowance (up to ¥10,000/month, separate from company-wide contracts)
As a Delivery Solutions Architect at Databricks, you will play a crucial role in designing and implementing innovative solutions that enhance our clients' data analytics capabilities. You will collaborate with cross-functional teams to deliver exceptional value, leveraging your expertise in data engineering and architecture. Your ability to analyze complex business requirements and translate them into scalable technology solutions will be key to driving successful outcomes.
Role overview IFS AB seeks a Senior Quality Experience Analyst to join the team in Tokyo. The role centers on enhancing the quality of customer interactions and strengthening service delivery across the organization. Key responsibilities Analyze customer feedback to spot patterns and highlight areas needing improvement Carry out quality assessments at different customer touchpoints Develop and put in place strategies that raise service standards Share findings and insights to inform decisions about customer experience Location This position is located in Tokyo.
Empowering Ideas through DeploymentAt Tailor, we envision a world where product creation is simplified, enabling anyone to become a creator. Our mission is to democratize product development, allowing individuals to easily bring their ideas to life while bridging the gap between business and engineering. We strive to integrate diverse expertise and technologies seamlessly.We are looking for individuals who resonate with our mission to "democratize product creation."About Tailor PlatformWe provide the "Tailor Platform," a robust platform that accelerates the development of business systems, empowering more people to become product creators. In essence, Tailor Platform is a "Headless ERP for Enterprises," providing core systems in a headless format for large enterprises, defined as those with over 3,000 employees.We have pioneered the launch of "Headless ERP," significantly enhancing the flexibility and scalability of ERP systems. Tailor is expanding this innovative solution to large enterprises in Japan and mid-to-large companies in the U.S.▼ Reference ArticlesPurpose Behind Tailor PlatformEngineer Careers in the AI Era: Defining Forward Deployed Engineer (FDE) and Platform EngineerThe Market We ChallengeThe ERP market constitutes approximately 30% of the overall software market, representing a vast industry. Globally, the ERP software market reached $48 billion in 2022 and is projected to double to $96 billion by 2032 (source: Precedence Research). In Japan, the total software market is expected to grow from over ¥5 trillion in 2024 to over ¥8.5 trillion by 2029, with ERP being a core component of this growth.In this expanding market, the trend is accelerating towards combining "best of breed" cloud SaaS solutions for specific use cases, as opposed to monolithic all-in-one packages. The role of foundational systems is evolving, necessitating API-driven systems that can swiftly adapt to business and technology environments and integrate easily with external software.As a pioneer of Headless ERP, we are building next-generation business application platforms that drive innovation in corporate activities, already seeing implementations in major companies with over 30,000 employees.Professional ServicesOur Professional Services division provides in-depth support for our clients' challenges. In Japan, many companies outsource system development instead of pursuing in-house development. We offer services that encompass backend application development on the Tailor Platform, frontend application creation, and business consulting, including:IT strategy formulation and SMO supportPMO support including application implementationTo enhance competitive advantage and address management challenges, adapting to change is crucial. Maximizing the benefits of the Tailor Platform requires a shift from traditional development frameworks to an agile and flexible approach in product development and organizational design, which we co-create with our clients.By weaving together the latest technologies and imagination, we support future societies. Utilizing our enterprise-grade Headless ERP foundation, Tailor Platform, we provide solutions to corporate management challenges, creating a cycle of business growth and continuous evolution of Tailor Platform.
As a Senior Solution Architect specializing in Delivery at IFS, you will play a pivotal role in transforming complex customer requirements into innovative solutions. You will lead the technical delivery of our projects, ensuring the highest standards of quality and efficiency while collaborating with cross-functional teams.Key responsibilities include architecting scalable solutions, engaging with clients to understand their needs, and providing guidance throughout the project lifecycle. Your expertise will be instrumental in driving successful implementations and ensuring customer satisfaction.
