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About the job
Join our expanding team as a Freelance Customer Experience Trainer in Japan!
About Us: Established in 2006, CXG began its journey with two visionary entrepreneurs. We have since evolved into a global powerhouse, operating across 12 offices on four continents, serving over 200 luxury brands in 70 countries. Our diverse team of over 160 professionals is dedicated to transforming customer experiences and delivering strategic solutions that resonate with premium and luxury brands.
Your Role:
In this dynamic and fast-paced environment, you will collaborate with team members to ensure project requirements and deadlines are met. Key responsibilities include:
Assessing clients’ learning needs to provide impactful training to their teams.
Collaborating on project plans to identify training needs, objectives, and schedules.
Designing and creating effective training programs.
Facilitating engaging training sessions both in-person and online (including retail programs and workshops) to foster mindset change and behavioral transformation.
Utilizing diverse methodologies to inspire participants, including discussions, demonstrations, games, and storytelling.
Join our expanding team as a Freelance Customer Experience Trainer in Japan!About Us: Established in 2006, CXG began its journey with two visionary entrepreneurs. We have since evolved into a global powerhouse, operating across 12 offices on four continents, serving over 200 luxury brands in 70 countries. Our diverse team of over 160 professionals is dedicat…
Company OverviewChannel Talk aims to resolve communication challenges between enterprises and customers, providing an "All-in-One AI Messenger" for seamless conversations anytime, anywhere. Leveraging CRM data, we design support processes and automate inquiries through AI, addressing everything from customer service efficiency to enhancing the customer experience—all within a single platform. Currently operational in Japan, South Korea, and the United States, Channel Talk is utilized by over 200,000 companies and is rapidly advancing as one of the fastest-growing B2B firms in Asia. Why We're HiringThe CX team at Channel Talk is pivotal in designing and evolving the customer experience, transcending traditional support roles. As we accelerate our product development in AI agents (ALF), workflows, and CRMs, the diversity in customer industries, sizes, and maturity levels demands a more robust CX presence to guide clients in achieving success through our offerings. We aim to not only convey the value of our products accurately but also prevent churn while evolving Channel Talk through customer success. To strengthen this core function, we are enhancing our CX team. Key Responsibilities• Identify challenges based on inquiry data and usage, proposing enhancements aimed at reducing churn, improving efficiency, and elevating the customer experience.• Support the design, tuning, and operational integration of AI agents (ALF), workflows, tags, FAQs, etc.• Provide feedback from customer insights and frontline knowledge to product development and sales teams to contribute to feature improvements and new feature planning.• Build replicable CX operation models through case studies and knowledge management, enhancing the overall team capability.• Create valuable content for customers, including user guides and blog articles. Position Advantages• Work focused on "customer experience design," directly impacting customer business outcomes rather than mere support.• Gain frontline practical knowledge through continuously evolving products like AI agents (ALF) and CRMs.• Engage directly in product improvement and business decision-making through primary customer information.• Develop reproducible problem-solving skills by engaging with a diverse range of clients across various industries, sizes, and maturity levels.• Join a team that views CX not just as "operations" but as a strategic driver for business growth, allowing for a high-level career trajectory. QualificationsEssential Experience/Skills• Over 2 years of practical experience in customer success, customer support, or CX within SaaS or IT products.• Experience in collaborating across multiple teams to resolve customer issues. Preferred Experience/Skills• Experience with the implementation and operation of tools like AI, chatbots, CRM, and MA.• Proven track record of designing and executing improvement measures based on data (inquiry volume, churn rate, utilization rate, etc.).• Involvement in team and system building through product improvement proposals and knowledge management.• Business-level proficiency in Korean. Ideal Candidate Profile• Think critically about the essence of customer issues rather than merely accepting requests at face value.• Proactively develop hypotheses and take action even in uncertain situations, applying learnings to subsequent tasks.• View CX not as a cost center or defensive operation, but as a growth driver for the business.• Collaborate actively with other teams such as product, sales, and development, keeping an eye on overall optimization.• Enjoy adapting to rapid changes and continuously updating oneself. Location2-3-2 Kojimachi, Hanzomon PREX North 13F, Chiyoda, Tokyo Employment DetailsEmployment TypeFull-time (3-month probation period) Working HoursFlexible hours (Core time from 9:00 to 15:00) Benefits• Complete two-day weekends (including holidays and year-end/New Year)• Full social insurance coverage• Sponsorship for study group participation• Book purchasing system• Health promotion subsidy and language training allowance (up to ¥20,000/month)• AI tool utilization allowance (up to ¥10,000/month, separate from company-wide contracts)
Figma seeks a Senior Manager, Customer Experience & Solutions to join the team in Tokyo, Japan. This position leads projects aimed at raising customer satisfaction by creating new solutions and ensuring consistently high service standards. Close collaboration with teams across Figma is central to shaping strategies that boost customer engagement and encourage lasting loyalty. Key responsibilities Direct initiatives that enhance customer satisfaction and retention Partner with cross-functional teams to design and launch customer-centric strategies Promote service improvements and explore innovative ways to improve user experience Requirements Proven experience managing customer experience or solutions in a similar capacity Demonstrated success developing strategies that increase user satisfaction Strong ability to collaborate across departments and deliver measurable results
Embrace the Future of Commerce with Whatnot!Whatnot stands as the premier live shopping platform in North America and Europe, dedicated to helping you buy, sell, and explore the items you adore. We are revolutionizing e-commerce by merging community, shopping, and entertainment into a unique space tailored for you. As a remote co-located team, our drive for innovation is firmly grounded in our core values. With operational hubs across the US, UK, Germany, Ireland, Poland, and Australia, we are collectively shaping the future of online marketplaces.From fashion and beauty to electronics and collectibles such as trading cards, comic books, and even live plants, our live auctions cater to every interest.We are just getting started! As one of the fastest-growing marketplaces, we seek bold, forward-thinking problem solvers across all functions. Discover the latest updates from Whatnot on our news and engineering blogs. Join us in empowering individuals to transform their passions into thriving businesses and foster connections through commerce. Role OverviewAs a crucial member of our Customer Experience team, your responsibility will be to ensure an exceptional user experience through process enhancement, order management, and effective problem resolution. Your mission will be to guarantee that our customers receive their ordered products promptly, and if any issues arise, you will be dedicated to rectifying them swiftly.Engage with buyers and sellers with a customer-first, courteous approach to ensure a delightful experience.Address all customer inquiries related to payments, orders, shipments, and general questions promptly and with high quality.Develop expertise in Whatnot's products, processes, and systems to drive positive user outcomes.Collaborate with cross-functional teams to troubleshoot, research, and resolve outstanding queries.Identify opportunities to reduce repeat inquiries and enhance the overall customer experience.We offer the flexibility to work from home or from one of our global office hubs, while also valuing in-person collaboration for planning, problem-solving, and fostering connections.
CLO Virtual Fashion specializes in innovative 3D garment simulation technology, providing a comprehensive suite of services ranging from concept planning and design development to production, marketing, fitting, and styling within the fashion industry.Founded in 2009, CLO Virtual Fashion has established a unique technological ecosystem for digital fashion, leading the global market.Our offerings include CLO, Marvelous Designer, and Jinny—state-of-the-art 3D fashion design software, as well as platforms like CLO-SET and CONNECT that streamline workflows in sustainable and efficient ways. These solutions enhance the interaction between physical and digital garments within CLO's system.As a global leader in the digital fashion market, CLO Virtual Fashion operates 15 offices across 13 countries, including Asia, North America, Europe, and South America, continually expanding our reach by partnering with numerous clients around the world.Position OverviewWe are currently seeking a new team member for the Japanese market. All our employees, regardless of their local office, are integral members of our global team, contributing to a dynamic, startup-like environment. Our members collaborate across various roles, sharing ideas and working with a passion for 3D and fashion.Are you ready to work with our global team as the Customer Experience Manager (CX Manager) focused on the Japanese market?The CX team manages accounts for individual and student users of our 3D fashion design software, 'CLO'. The CX Manager will initiate, execute, and oversee services that connect our company with creators worldwide, aiming to establish a seamless workflow. Team members span locations including South Korea, the United States, China, Germany, Spain, France, India, and Brazil.
Role overview IFS AB seeks a Senior Quality Experience Analyst to join the team in Tokyo. The role centers on enhancing the quality of customer interactions and strengthening service delivery across the organization. Key responsibilities Analyze customer feedback to spot patterns and highlight areas needing improvement Carry out quality assessments at different customer touchpoints Develop and put in place strategies that raise service standards Share findings and insights to inform decisions about customer experience Location This position is located in Tokyo.
#LI-KO1 As a Customer Success Associate at Datadog, you will engage with our existing customers to deliver training and onboarding support, while actively pursuing upsell and cross-sell opportunities in alignment with established sales methodologies. Your role will focus on maximizing customer experience by building strong relationships, identifying unique challenges and needs, and uncovering opportunities for expanded usage, effectively communicating the value of Datadog products. Ensuring both personal growth and team success within the Customer Success team dedicated to customer scaling is a top priority. At Datadog, we value the relationships and collaboration fostered by our office culture, which inspires creativity. We operate as a hybrid workplace to help employees achieve a work-life harmony that suits their individual needs.
Join intuitive as a Customer Training Specialist, where you will play an essential role in enhancing our clients' experience with our innovative products.In this role, you will be responsible for designing and delivering engaging training sessions, ensuring our customers are well-equipped to utilize our solutions effectively. Your expertise will help empower users to achieve their goals and maximize the value of our offerings.
As a Customer Success Associate, you will play a pivotal role in nurturing long-term strategic relationships with our clients. Your primary focus will be on driving product adoption and identifying growth opportunities among a diverse portfolio of Datadog customers, ensuring they achieve successful use of our products and enhance customer retention. You will serve as an internal advocate for our customers, striving to provide a stellar experience for your accounts. Utilizing a well-established methodology, you'll assess each customer's unique requirements and effectively communicate the value of Datadog's solutions. As we expand our Customer Success team, prioritizing personal development and team achievements is essential.At Datadog, we cherish our office culture—fostering relationships, collaboration, and creativity. We embrace a hybrid working model that allows our team members to achieve work-life balance that suits them best.
Role overview Applied Intuition seeks an Autonomous Vehicle Driver Trainer based in Tokyo Prefecture, Japan. The position focuses on preparing drivers to handle and manage autonomous vehicles with safety and precision. This work plays a part in supporting the progress of autonomous driving technology. What you will do Lead practical training sessions that teach drivers how to operate and handle autonomous vehicles Assess drivers to confirm they follow safety protocols and established procedures Revise and update training materials as technology and operational practices change What we value The team looks for someone with genuine interest in the automotive sector and a desire to contribute to the advancement of autonomous vehicle technology. A proactive attitude toward safety and training is key in this role.
Join Intuitive Surgical, a pioneer in minimally invasive surgical technology, as a Field Trainer. In this dynamic role, you will be responsible for educating and training healthcare professionals on our innovative robotic surgical systems. You will engage with clinicians, delivering hands-on training and ensuring they are proficient in utilizing our technology effectively.
Are you a passionate gamer with exceptional translation skills? Join us in enhancing the gaming experience for players around the world as a Freelance English to Japanese Translator!We are seeking talented linguists to become part of our dynamic pool of translators specializing in video games. You will collaborate with renowned gaming publishers both within Japan and internationally. Project lengths vary, offering you flexibility based on your availability.This freelance position allows you to work from the comfort of your home, regardless of your location.Don't miss the opportunity to apply and learn more!
Are you passionate about gaming and fluent in both English and Japanese? Join our dynamic team as a Freelance English to Japanese MOBA Game Translator! Your translation expertise will enhance the gaming experience for players around the world.We are on the lookout for talented linguists to become part of our exclusive pool of English to Japanese translators. You will have the opportunity to work on diverse projects with renowned gaming publishers, both within Japan and internationally. Project durations are flexible, allowing you to manage your workload according to your availability.This freelance position enables you to work from the comfort of your own home, regardless of your location. Seize this chance to apply and discover more about this exciting opportunity!
Greetings! We are Fever, the premier technology platform for cultural and live entertainment.Our mission is to make culture and entertainment accessible to all. Leveraging advanced technology and a data-driven approach, we are transforming how individuals interact with live entertainment. Every month, our platform captivates over 300 million people across more than 40 countries, offering them unforgettable experiences while equipping event creators with the tools to innovate and reach broader audiences.We have collaborated with industry giants such as Netflix, F.C. Barcelona, and Primavera Sound, delivering award-winning experiences and are supported by top global investors! Exciting, isn't it? To fulfill our mission, we seek proactive individuals who are keen to shape the future of entertainment!Are you ready to join us on this journey?In this role, you will be part of the Fever Originals team, utilizing data and insights to craft unique events that create lasting memories for attendees.Role Overview: We are in search of an enthusiastic, detail-oriented Event Producer to join our Fever Originals team. You will oversee the entire production process of intricate live entertainment events, which may include the setup of permanent or semi-permanent venues, ensuring timely delivery, budget adherence, and top-notch quality.This position encompasses technical production, creative design, budgeting, process management, and team leadership. It requires strong adaptability, problem-solving abilities, and a knack for balancing speed with quality. As the primary production liaison across various projects, you will coordinate with technical teams, business executives, partners, and external suppliers, leading initiatives that guarantee exceptional experiences for our audiences.
Join us as a Live Event Curator & Promoter in the vibrant city of Tokyo! This freelance role offers a unique opportunity to immerse yourself in the local music scene while curating unforgettable live events. Your creativity and passion for music will help bring together artists and audiences, creating memorable experiences that resonate with the community.
TransPerfect Games supports the video game industry with services such as translation, localization, functional and certification testing, player support, community management, cybersecurity, tool development, art design, game writing, GDPR consultancy, and voice-over recording. Role overview This freelance position focuses on localization QA testing for video games. As a native Japanese speaker, you will work directly with both indie studios and well-known AAA publishers. The work involves hands-on testing to help ensure the quality and accuracy of upcoming game releases. Location This role is based in Shinjuku-ku, Tokyo, Japan.
TransPerfect Games supports over 1,000 game developers and publishers worldwide, providing services such as translation, localization testing, certification, player support, community management, cybersecurity, tool development, art design, game writing, GDPR consultancy, and voice-over recording. Projects range from indie releases to large-scale AAA titles. Role overview This freelance contract position centers on localization quality assurance for video games. The work is carried out on-site at TransPerfect’s Tokyo office in Shinjuku-ku. Testers collaborate with colleagues to identify and resolve localization issues, document bugs, and carry out regression testing to help ensure each game meets high standards before launch. What you will do Test video games in Japanese to spot errors in terminology, grammar, punctuation, and linguistic style Write clear, detailed bug reports for issues found during testing Work with the team to resolve localization problems Perform regression testing to confirm fixes and maintain quality Support a range of projects, from indie games to major titles Requirements Fluency in Japanese Strong attention to detail Ability to spot language errors and inconsistencies Willingness to learn and accept constructive feedback Interest in gaming and a drive to contribute to game quality Commitment to accurate, timely testing Important details This is a freelance contract role Candidates must have the right to work in Japan and provide required documentation Work is on-site at the Tokyo office (Shinjuku-ku) during core business hours: Monday to Friday, 8 hours per day Living near the office is essential
OverviewSoho House is a prestigious global members’ club, tailored for creative thinkers and innovators. With locations worldwide, each venue is uniquely designed to resonate with its environment, providing vibrant spaces for members to connect, unwind, and enjoy exceptional service. Our offerings encompass expertly curated dining experiences, wellness spas, state-of-the-art gyms, luxurious bedrooms, and event spaces, all grounded in our commitment to delivering unique and memorable experiences. The Soho Health Club at Tokyo House is seeking passionate and experienced Freelance Group Fitness Instructors specialized in one or more of our core disciplines including Yoga, Pilates, Strength Training, Barre, Mobility Work, and Advanced Reformer Pilates, utilizing both Classical and Contemporary methods.The RoleIn the role of Group Fitness Instructor, you will lead energizing, safe, and engaging group classes while nurturing strong relationships with our members. You will play an essential part in cultivating a motivating atmosphere that inspires members to reach their wellness goals while upholding the high standards of service and experience expected at our Health Club.● Collaborate closely with the fitness team to ensure the studio spaces maintain high standards, providing exceptional guest experiences that meet and exceed member expectations.● Deliver outstanding group fitness classes, encompassing but not limited to yoga, Pilates, strength training, and other wellness modalities.● Ensure the safe use of gym equipment and maintain a secure environment.● Build meaningful relationships with members, offering encouragement, guidance, and support to help them achieve their fitness aspirations.
Join AKQA as a Senior User Experience (UX) Designer, where you will conceptualize, design, and implement intuitive interfaces that enhance the user experience of technology. Collaborating closely with strategists, researchers, and technologists, our UX designers adopt a human-centered approach to craft visually appealing and meaningful brand interactions.In this pivotal role, you will harmonize business objectives with customer needs and technical specifications, creating blueprints for solutions that captivate both clients and users.Located in Tokyo, you will thrive in a vibrant, internationally-focused environment, working alongside some of the industry's brightest talents to deliver exceptional experiences for both local and global markets.
About UsAt Sierra, our mission is to revolutionize the way businesses engage with customers through innovative AI solutions. While our primary headquarters is in San Francisco, we are excited to expand our presence with offices in Atlanta, New York, London, Paris, Singapore, and Tokyo.We pride ourselves on a culture built around core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide every decision we make and shape our organizational environment.Co-founded by Bret Taylor and Clay Bavor, our leadership brings extensive experience from industry titans like Salesforce and Google, ensuring we are at the forefront of technology and innovation.Your RoleAs a key member of our Agent Strategist team at Sierra, you will collaborate closely with Agent Product Managers and Engineers to design, develop, and deploy AI agents capable of managing thousands of customer interactions daily.Your expertise will be crucial in shaping agent development, merging product strategy with conversational design and customer insights to deliver exceptional AI solutions.Act as a trusted advisor, guiding clients in their AI initiatives.Create, enhance, and iterate on conversational AI agents, gaining hands-on experience in product development and optimization.Lead the execution and timely delivery of numerous high-stakes agent development projects.Facilitate coordination among technical and non-technical teams throughout the entire agent development lifecycle.Foster strong relationships with all stakeholders, ensuring clear and consistent communication.Provide data-driven insights that inform strategic decisions for both clients and internal teams.Your QualificationsExceptional Communication Skills: Proficiency in English and Japanese is essential for effective collaboration.Analytical Mindset: Ability to interpret data and derive actionable insights.Team Player: Collaborative spirit with a commitment to achieving shared goals.
Join our expanding team as a Freelance Customer Experience Trainer in Japan!About Us: Established in 2006, CXG began its journey with two visionary entrepreneurs. We have since evolved into a global powerhouse, operating across 12 offices on four continents, serving over 200 luxury brands in 70 countries. Our diverse team of over 160 professionals is dedicat…
Company OverviewChannel Talk aims to resolve communication challenges between enterprises and customers, providing an "All-in-One AI Messenger" for seamless conversations anytime, anywhere. Leveraging CRM data, we design support processes and automate inquiries through AI, addressing everything from customer service efficiency to enhancing the customer experience—all within a single platform. Currently operational in Japan, South Korea, and the United States, Channel Talk is utilized by over 200,000 companies and is rapidly advancing as one of the fastest-growing B2B firms in Asia. Why We're HiringThe CX team at Channel Talk is pivotal in designing and evolving the customer experience, transcending traditional support roles. As we accelerate our product development in AI agents (ALF), workflows, and CRMs, the diversity in customer industries, sizes, and maturity levels demands a more robust CX presence to guide clients in achieving success through our offerings. We aim to not only convey the value of our products accurately but also prevent churn while evolving Channel Talk through customer success. To strengthen this core function, we are enhancing our CX team. Key Responsibilities• Identify challenges based on inquiry data and usage, proposing enhancements aimed at reducing churn, improving efficiency, and elevating the customer experience.• Support the design, tuning, and operational integration of AI agents (ALF), workflows, tags, FAQs, etc.• Provide feedback from customer insights and frontline knowledge to product development and sales teams to contribute to feature improvements and new feature planning.• Build replicable CX operation models through case studies and knowledge management, enhancing the overall team capability.• Create valuable content for customers, including user guides and blog articles. Position Advantages• Work focused on "customer experience design," directly impacting customer business outcomes rather than mere support.• Gain frontline practical knowledge through continuously evolving products like AI agents (ALF) and CRMs.• Engage directly in product improvement and business decision-making through primary customer information.• Develop reproducible problem-solving skills by engaging with a diverse range of clients across various industries, sizes, and maturity levels.• Join a team that views CX not just as "operations" but as a strategic driver for business growth, allowing for a high-level career trajectory. QualificationsEssential Experience/Skills• Over 2 years of practical experience in customer success, customer support, or CX within SaaS or IT products.• Experience in collaborating across multiple teams to resolve customer issues. Preferred Experience/Skills• Experience with the implementation and operation of tools like AI, chatbots, CRM, and MA.• Proven track record of designing and executing improvement measures based on data (inquiry volume, churn rate, utilization rate, etc.).• Involvement in team and system building through product improvement proposals and knowledge management.• Business-level proficiency in Korean. Ideal Candidate Profile• Think critically about the essence of customer issues rather than merely accepting requests at face value.• Proactively develop hypotheses and take action even in uncertain situations, applying learnings to subsequent tasks.• View CX not as a cost center or defensive operation, but as a growth driver for the business.• Collaborate actively with other teams such as product, sales, and development, keeping an eye on overall optimization.• Enjoy adapting to rapid changes and continuously updating oneself. Location2-3-2 Kojimachi, Hanzomon PREX North 13F, Chiyoda, Tokyo Employment DetailsEmployment TypeFull-time (3-month probation period) Working HoursFlexible hours (Core time from 9:00 to 15:00) Benefits• Complete two-day weekends (including holidays and year-end/New Year)• Full social insurance coverage• Sponsorship for study group participation• Book purchasing system• Health promotion subsidy and language training allowance (up to ¥20,000/month)• AI tool utilization allowance (up to ¥10,000/month, separate from company-wide contracts)
Figma seeks a Senior Manager, Customer Experience & Solutions to join the team in Tokyo, Japan. This position leads projects aimed at raising customer satisfaction by creating new solutions and ensuring consistently high service standards. Close collaboration with teams across Figma is central to shaping strategies that boost customer engagement and encourage lasting loyalty. Key responsibilities Direct initiatives that enhance customer satisfaction and retention Partner with cross-functional teams to design and launch customer-centric strategies Promote service improvements and explore innovative ways to improve user experience Requirements Proven experience managing customer experience or solutions in a similar capacity Demonstrated success developing strategies that increase user satisfaction Strong ability to collaborate across departments and deliver measurable results
Embrace the Future of Commerce with Whatnot!Whatnot stands as the premier live shopping platform in North America and Europe, dedicated to helping you buy, sell, and explore the items you adore. We are revolutionizing e-commerce by merging community, shopping, and entertainment into a unique space tailored for you. As a remote co-located team, our drive for innovation is firmly grounded in our core values. With operational hubs across the US, UK, Germany, Ireland, Poland, and Australia, we are collectively shaping the future of online marketplaces.From fashion and beauty to electronics and collectibles such as trading cards, comic books, and even live plants, our live auctions cater to every interest.We are just getting started! As one of the fastest-growing marketplaces, we seek bold, forward-thinking problem solvers across all functions. Discover the latest updates from Whatnot on our news and engineering blogs. Join us in empowering individuals to transform their passions into thriving businesses and foster connections through commerce. Role OverviewAs a crucial member of our Customer Experience team, your responsibility will be to ensure an exceptional user experience through process enhancement, order management, and effective problem resolution. Your mission will be to guarantee that our customers receive their ordered products promptly, and if any issues arise, you will be dedicated to rectifying them swiftly.Engage with buyers and sellers with a customer-first, courteous approach to ensure a delightful experience.Address all customer inquiries related to payments, orders, shipments, and general questions promptly and with high quality.Develop expertise in Whatnot's products, processes, and systems to drive positive user outcomes.Collaborate with cross-functional teams to troubleshoot, research, and resolve outstanding queries.Identify opportunities to reduce repeat inquiries and enhance the overall customer experience.We offer the flexibility to work from home or from one of our global office hubs, while also valuing in-person collaboration for planning, problem-solving, and fostering connections.
CLO Virtual Fashion specializes in innovative 3D garment simulation technology, providing a comprehensive suite of services ranging from concept planning and design development to production, marketing, fitting, and styling within the fashion industry.Founded in 2009, CLO Virtual Fashion has established a unique technological ecosystem for digital fashion, leading the global market.Our offerings include CLO, Marvelous Designer, and Jinny—state-of-the-art 3D fashion design software, as well as platforms like CLO-SET and CONNECT that streamline workflows in sustainable and efficient ways. These solutions enhance the interaction between physical and digital garments within CLO's system.As a global leader in the digital fashion market, CLO Virtual Fashion operates 15 offices across 13 countries, including Asia, North America, Europe, and South America, continually expanding our reach by partnering with numerous clients around the world.Position OverviewWe are currently seeking a new team member for the Japanese market. All our employees, regardless of their local office, are integral members of our global team, contributing to a dynamic, startup-like environment. Our members collaborate across various roles, sharing ideas and working with a passion for 3D and fashion.Are you ready to work with our global team as the Customer Experience Manager (CX Manager) focused on the Japanese market?The CX team manages accounts for individual and student users of our 3D fashion design software, 'CLO'. The CX Manager will initiate, execute, and oversee services that connect our company with creators worldwide, aiming to establish a seamless workflow. Team members span locations including South Korea, the United States, China, Germany, Spain, France, India, and Brazil.
Role overview IFS AB seeks a Senior Quality Experience Analyst to join the team in Tokyo. The role centers on enhancing the quality of customer interactions and strengthening service delivery across the organization. Key responsibilities Analyze customer feedback to spot patterns and highlight areas needing improvement Carry out quality assessments at different customer touchpoints Develop and put in place strategies that raise service standards Share findings and insights to inform decisions about customer experience Location This position is located in Tokyo.
#LI-KO1 As a Customer Success Associate at Datadog, you will engage with our existing customers to deliver training and onboarding support, while actively pursuing upsell and cross-sell opportunities in alignment with established sales methodologies. Your role will focus on maximizing customer experience by building strong relationships, identifying unique challenges and needs, and uncovering opportunities for expanded usage, effectively communicating the value of Datadog products. Ensuring both personal growth and team success within the Customer Success team dedicated to customer scaling is a top priority. At Datadog, we value the relationships and collaboration fostered by our office culture, which inspires creativity. We operate as a hybrid workplace to help employees achieve a work-life harmony that suits their individual needs.
Join intuitive as a Customer Training Specialist, where you will play an essential role in enhancing our clients' experience with our innovative products.In this role, you will be responsible for designing and delivering engaging training sessions, ensuring our customers are well-equipped to utilize our solutions effectively. Your expertise will help empower users to achieve their goals and maximize the value of our offerings.
As a Customer Success Associate, you will play a pivotal role in nurturing long-term strategic relationships with our clients. Your primary focus will be on driving product adoption and identifying growth opportunities among a diverse portfolio of Datadog customers, ensuring they achieve successful use of our products and enhance customer retention. You will serve as an internal advocate for our customers, striving to provide a stellar experience for your accounts. Utilizing a well-established methodology, you'll assess each customer's unique requirements and effectively communicate the value of Datadog's solutions. As we expand our Customer Success team, prioritizing personal development and team achievements is essential.At Datadog, we cherish our office culture—fostering relationships, collaboration, and creativity. We embrace a hybrid working model that allows our team members to achieve work-life balance that suits them best.
Role overview Applied Intuition seeks an Autonomous Vehicle Driver Trainer based in Tokyo Prefecture, Japan. The position focuses on preparing drivers to handle and manage autonomous vehicles with safety and precision. This work plays a part in supporting the progress of autonomous driving technology. What you will do Lead practical training sessions that teach drivers how to operate and handle autonomous vehicles Assess drivers to confirm they follow safety protocols and established procedures Revise and update training materials as technology and operational practices change What we value The team looks for someone with genuine interest in the automotive sector and a desire to contribute to the advancement of autonomous vehicle technology. A proactive attitude toward safety and training is key in this role.
Join Intuitive Surgical, a pioneer in minimally invasive surgical technology, as a Field Trainer. In this dynamic role, you will be responsible for educating and training healthcare professionals on our innovative robotic surgical systems. You will engage with clinicians, delivering hands-on training and ensuring they are proficient in utilizing our technology effectively.
Are you a passionate gamer with exceptional translation skills? Join us in enhancing the gaming experience for players around the world as a Freelance English to Japanese Translator!We are seeking talented linguists to become part of our dynamic pool of translators specializing in video games. You will collaborate with renowned gaming publishers both within Japan and internationally. Project lengths vary, offering you flexibility based on your availability.This freelance position allows you to work from the comfort of your home, regardless of your location.Don't miss the opportunity to apply and learn more!
Are you passionate about gaming and fluent in both English and Japanese? Join our dynamic team as a Freelance English to Japanese MOBA Game Translator! Your translation expertise will enhance the gaming experience for players around the world.We are on the lookout for talented linguists to become part of our exclusive pool of English to Japanese translators. You will have the opportunity to work on diverse projects with renowned gaming publishers, both within Japan and internationally. Project durations are flexible, allowing you to manage your workload according to your availability.This freelance position enables you to work from the comfort of your own home, regardless of your location. Seize this chance to apply and discover more about this exciting opportunity!
Greetings! We are Fever, the premier technology platform for cultural and live entertainment.Our mission is to make culture and entertainment accessible to all. Leveraging advanced technology and a data-driven approach, we are transforming how individuals interact with live entertainment. Every month, our platform captivates over 300 million people across more than 40 countries, offering them unforgettable experiences while equipping event creators with the tools to innovate and reach broader audiences.We have collaborated with industry giants such as Netflix, F.C. Barcelona, and Primavera Sound, delivering award-winning experiences and are supported by top global investors! Exciting, isn't it? To fulfill our mission, we seek proactive individuals who are keen to shape the future of entertainment!Are you ready to join us on this journey?In this role, you will be part of the Fever Originals team, utilizing data and insights to craft unique events that create lasting memories for attendees.Role Overview: We are in search of an enthusiastic, detail-oriented Event Producer to join our Fever Originals team. You will oversee the entire production process of intricate live entertainment events, which may include the setup of permanent or semi-permanent venues, ensuring timely delivery, budget adherence, and top-notch quality.This position encompasses technical production, creative design, budgeting, process management, and team leadership. It requires strong adaptability, problem-solving abilities, and a knack for balancing speed with quality. As the primary production liaison across various projects, you will coordinate with technical teams, business executives, partners, and external suppliers, leading initiatives that guarantee exceptional experiences for our audiences.
Join us as a Live Event Curator & Promoter in the vibrant city of Tokyo! This freelance role offers a unique opportunity to immerse yourself in the local music scene while curating unforgettable live events. Your creativity and passion for music will help bring together artists and audiences, creating memorable experiences that resonate with the community.
TransPerfect Games supports the video game industry with services such as translation, localization, functional and certification testing, player support, community management, cybersecurity, tool development, art design, game writing, GDPR consultancy, and voice-over recording. Role overview This freelance position focuses on localization QA testing for video games. As a native Japanese speaker, you will work directly with both indie studios and well-known AAA publishers. The work involves hands-on testing to help ensure the quality and accuracy of upcoming game releases. Location This role is based in Shinjuku-ku, Tokyo, Japan.
TransPerfect Games supports over 1,000 game developers and publishers worldwide, providing services such as translation, localization testing, certification, player support, community management, cybersecurity, tool development, art design, game writing, GDPR consultancy, and voice-over recording. Projects range from indie releases to large-scale AAA titles. Role overview This freelance contract position centers on localization quality assurance for video games. The work is carried out on-site at TransPerfect’s Tokyo office in Shinjuku-ku. Testers collaborate with colleagues to identify and resolve localization issues, document bugs, and carry out regression testing to help ensure each game meets high standards before launch. What you will do Test video games in Japanese to spot errors in terminology, grammar, punctuation, and linguistic style Write clear, detailed bug reports for issues found during testing Work with the team to resolve localization problems Perform regression testing to confirm fixes and maintain quality Support a range of projects, from indie games to major titles Requirements Fluency in Japanese Strong attention to detail Ability to spot language errors and inconsistencies Willingness to learn and accept constructive feedback Interest in gaming and a drive to contribute to game quality Commitment to accurate, timely testing Important details This is a freelance contract role Candidates must have the right to work in Japan and provide required documentation Work is on-site at the Tokyo office (Shinjuku-ku) during core business hours: Monday to Friday, 8 hours per day Living near the office is essential
OverviewSoho House is a prestigious global members’ club, tailored for creative thinkers and innovators. With locations worldwide, each venue is uniquely designed to resonate with its environment, providing vibrant spaces for members to connect, unwind, and enjoy exceptional service. Our offerings encompass expertly curated dining experiences, wellness spas, state-of-the-art gyms, luxurious bedrooms, and event spaces, all grounded in our commitment to delivering unique and memorable experiences. The Soho Health Club at Tokyo House is seeking passionate and experienced Freelance Group Fitness Instructors specialized in one or more of our core disciplines including Yoga, Pilates, Strength Training, Barre, Mobility Work, and Advanced Reformer Pilates, utilizing both Classical and Contemporary methods.The RoleIn the role of Group Fitness Instructor, you will lead energizing, safe, and engaging group classes while nurturing strong relationships with our members. You will play an essential part in cultivating a motivating atmosphere that inspires members to reach their wellness goals while upholding the high standards of service and experience expected at our Health Club.● Collaborate closely with the fitness team to ensure the studio spaces maintain high standards, providing exceptional guest experiences that meet and exceed member expectations.● Deliver outstanding group fitness classes, encompassing but not limited to yoga, Pilates, strength training, and other wellness modalities.● Ensure the safe use of gym equipment and maintain a secure environment.● Build meaningful relationships with members, offering encouragement, guidance, and support to help them achieve their fitness aspirations.
Join AKQA as a Senior User Experience (UX) Designer, where you will conceptualize, design, and implement intuitive interfaces that enhance the user experience of technology. Collaborating closely with strategists, researchers, and technologists, our UX designers adopt a human-centered approach to craft visually appealing and meaningful brand interactions.In this pivotal role, you will harmonize business objectives with customer needs and technical specifications, creating blueprints for solutions that captivate both clients and users.Located in Tokyo, you will thrive in a vibrant, internationally-focused environment, working alongside some of the industry's brightest talents to deliver exceptional experiences for both local and global markets.
About UsAt Sierra, our mission is to revolutionize the way businesses engage with customers through innovative AI solutions. While our primary headquarters is in San Francisco, we are excited to expand our presence with offices in Atlanta, New York, London, Paris, Singapore, and Tokyo.We pride ourselves on a culture built around core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide every decision we make and shape our organizational environment.Co-founded by Bret Taylor and Clay Bavor, our leadership brings extensive experience from industry titans like Salesforce and Google, ensuring we are at the forefront of technology and innovation.Your RoleAs a key member of our Agent Strategist team at Sierra, you will collaborate closely with Agent Product Managers and Engineers to design, develop, and deploy AI agents capable of managing thousands of customer interactions daily.Your expertise will be crucial in shaping agent development, merging product strategy with conversational design and customer insights to deliver exceptional AI solutions.Act as a trusted advisor, guiding clients in their AI initiatives.Create, enhance, and iterate on conversational AI agents, gaining hands-on experience in product development and optimization.Lead the execution and timely delivery of numerous high-stakes agent development projects.Facilitate coordination among technical and non-technical teams throughout the entire agent development lifecycle.Foster strong relationships with all stakeholders, ensuring clear and consistent communication.Provide data-driven insights that inform strategic decisions for both clients and internal teams.Your QualificationsExceptional Communication Skills: Proficiency in English and Japanese is essential for effective collaboration.Analytical Mindset: Ability to interpret data and derive actionable insights.Team Player: Collaborative spirit with a commitment to achieving shared goals.
