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Experience Level
Mid to Senior
About the job
IFS is hiring a Support Engineer in Tokyo to help maintain and improve the performance of our IFS software solutions. This role focuses on resolving technical issues, assisting clients, and working with internal teams to strengthen our services.
What you will do
Troubleshoot technical problems related to IFS software
Offer guidance and support to clients using our solutions
Collaborate with colleagues across different teams to improve service quality
What you bring
Technical skills for diagnosing and resolving software issues
Role overview IFS is hiring a Support Engineer in Tokyo to help maintain and improve the performance of our IFS software solutions. This role focuses on resolving technical issues, assisting clients, and working with internal teams to strengthen our services. What you will do Troubleshoot technical problems related to IFS software Offer guidance and support …
Join our dynamic team at IFS as a DevOps Engineer in the vibrant city of Tokyo. In this role, you will be responsible for optimizing our deployment pipelines, enhancing system reliability, and ensuring seamless integration between development and operations teams. As part of a forward-thinking organization, you will leverage your expertise to improve operational efficiency and drive innovation.
About the RoleAs an Information Security Engineer, you will take a pivotal role in safeguarding our customers by continuously monitoring security incidents, triaging issues, and ensuring they are resolved efficiently.Oversee the security posture of IFS customers, ensuring their systems are protected.Analyze real-time security events and prioritize incidents based on their severity.Collect and analyze necessary data to investigate information security incidents.Identify security vulnerabilities and contribute to the enhancement of security measures.Administer and maintain security operations tools and services.Stay informed about evolving threats and vulnerabilities, providing strategic security advice.Assist customers with compliance reviews, audits, and due diligence by validating security documentation.Enhance departmental documentation and procedures.Ensure effective customer engagement and manage issues until resolution.
Join our dynamic team at IFS as an Account Executive in Tokyo, where you will play a crucial role in driving our business forward. You will be responsible for managing a portfolio of clients, understanding their needs, and delivering tailored solutions that enhance their business processes. This position offers a unique opportunity to work with cutting-edge technology and collaborate with industry leaders.
Role overview The IFS Delivery Director position, based in Tokyo, leads delivery teams and manages the rollout of IFS solutions for clients throughout Japan. This leadership role is responsible for ensuring projects are executed smoothly and meet both company and client expectations. Key responsibilities Direct and support delivery teams to achieve project milestones and deadlines Develop and sustain effective relationships with stakeholders Provide hands-on leadership and strategic direction to ensure successful project outcomes Promote customer satisfaction at every stage of project delivery
Join IFS Copperleaf, a leader in innovative software solutions for the energy sector, as we empower major firms to make informed strategic decisions.We are seeking a dynamic Senior Functional Consultant to become part of our dedicated APJ team. This role is crucial in assisting our clients in developing sustainable and resilient infrastructure.This hands-on position involves direct engagement with our customers, leveraging your expertise in consultancy, particularly within asset management, analytics, or software development and implementation projects.Key Responsibilities:Serve as a pivotal client liaison during large and complex implementations, effectively understanding and defining their requirements while collaborating with internal teams to deliver innovative solutions that exceed expectations.Collaborate with customers and partners on-site across the APJ region.Oversee the entire project lifecycle from requirements scoping, system customization, integration, to user training.Location and Language Requirements:Position based in Tokyo, Japan.Willingness to travel 25-40% of the time to engage with clients in the APJ area.Fluency in both Japanese and English is required.
Veeam is recognized as the Data and AI Trust Company, committed to empowering organizations to fully understand, secure, and enhance the resilience of their data and AI systems. As a leader in data resilience and data security posture management, Veeam stands at the forefront of the convergence between identity, data, security, and AI risk. With headquarters in Seattle and operations in over 30 countries, Veeam protects more than 550,000 customers globally, who rely on Veeam to keep their businesses thriving. Join us in our mission to advance fearlessly, grow, learn, and make a significant impact for some of the world’s largest brands.About the RoleThe Technical Support Engineer plays a critical role in providing expert technical assistance to customers utilizing Veeam’s data protection and backup solutions. This position encompasses diagnosing complex issues, analyzing system logs, and offering support for environments such as virtualization platforms and cloud services.What You’ll DoDeliver technical support and thorough troubleshooting for Veeam Software’s B2B clients through telephone, email, and web conferencing.Serve as a technical liaison in engagements with fellow IT professionals.Investigate and resolve customer issues and inquiries effectively.Manage and update assigned cases promptly.Contribute to the documentation aimed at enhancing Veeam’s knowledge base.Accurately document all customer interactions within our CRM tool, adhering to SLA standards.Stay proactively informed about the latest technologies related to Veeam’s products and the foundational technologies.What You’ll BringFluent in Japanese (reading, writing, speaking).Proven troubleshooting and administration experience is required.Familiarity with REST API concepts.Strong ability to quickly learn, comprehend, and articulate technical information.A proactive approach and the desire to take ownership of client issues until resolution.Excellent time management skills.Adeptness in fast-paced environments.
As part of Datadog's Technical Solutions team, you will be instrumental in driving our global expansion by providing exceptional support to both potential and existing clients. Your role will involve sharing our technical expertise through various channels, including live chat, ticketing systems, and presentations, ensuring that our customers have a positive experience with our platform.We are committed to fostering a collaborative and creative office culture that empowers our employees to achieve work-life balance through a hybrid working model.Key Responsibilities:Interact with customers through multiple support channels to troubleshoot technical issues and educate them on platform usage.Replicate technical problems and explore Datadog’s extensive integrations.Achieve demo certification and conduct comprehensive product demonstrations for clients.Engage in product development discussions, providing insights from client feedback.Develop specialized knowledge in one or more Datadog product areas.Work from a Datadog office 3 to 5 days a week.
Join our dynamic team as an IFS Cloud Monitoring Engineer, where you will play a vital role in supporting and enhancing our Monitoring & Logging platform for a suite of integrated cloud products and services.Role and Key ResponsibilitiesAs a crucial member of the Unified Support Monitoring & Logging team, you will be responsible for the management, maintenance, and optimization of our Monitoring and Logging platforms. Your role will involve onboarding new users, providing training, upgrading systems, and handling various tasks related to platform management. This is an evolving position in a fast-paced environment, requiring a proactive approach and the ability to tackle complex challenges with patience and a positive mindset.Your Responsibilities Will Include:Deploying, managing, and maintaining the monitoring and logging platforms.Ensuring all monitoring and logging implementations align with established best practices.Upholding high standards for product integrations into the platforms.Assisting in the development and rollout of new features within the platforms.Completing additional tasks and projects as directed by your manager.
Japanese fluency is required for this position.About the Role:At Tanium, our Technical Support Engineers play a crucial role in ensuring customer satisfaction by swiftly resolving technical challenges and addressing inquiries. Our team operates both reactively and proactively, enhancing the overall experience for our enterprise clients using Tanium's solutions. This role reports to a Support Manager.As a Support Engineer, you'll continuously enhance your technical skills, ranging from scripting to debugging, while actively engaging in problem-solving.Your Responsibilities:Assist customers by:Managing incoming support requestsResolving customer support issuesCollaborating with fellow Support Engineers on their casesResponding to inquiries on the Tanium community platformEnhance customer experience by:Documenting best practicesTracking activities, documenting root causes, and reporting findingsActing as a technical subject matter expert, primarily focused on testing and troubleshootingTesting Tanium and providing constructive feedback to engineering teams to improve customer experience
Datadog seeks a Technical Support Engineer I based in Tokyo, Japan. This position focuses on assisting customers with technical questions and making sure they can use the Datadog platform effectively. The support team handles requests from a diverse group of users, each bringing different challenges and perspectives. Key responsibilities Answer customer inquiries and address technical problems Troubleshoot and resolve complex issues related to the Datadog platform Guide clients in using Datadog’s features to meet their needs Support customer satisfaction and contribute to the quality of Datadog’s services Role impact Technical Support Engineers help shape the customer experience at Datadog. Every interaction with a client influences their success and feeds into the ongoing improvement of Datadog’s products and services.
Fluency in Japanese is a requirement for this position.Position Overview:At Tanium, our Technical Support Engineers play a crucial role in delivering exceptional service to our clients by effectively resolving technical challenges and addressing inquiries promptly. With a strong emphasis on customer satisfaction, our Support Engineers engage with clients both reactively and proactively, enhancing the overall experience of our enterprise customers using Tanium. This position reports to a Support Manager.As a Support Engineer, you will have continuous opportunities to leverage your technical expertise while developing new skills in areas such as scripting and debugging.Key Responsibilities:Deliver support to customers by:Prioritizing and triaging incoming support casesResolving customer support issuesCollaborating with fellow Support Engineers on assigned casesResponding to queries on the Tanium community platformEnhance customer experience through:Documenting best practicesMonitoring activities, documenting root causes, and reporting findingsActing as a technical subject matter expert, focusing on testing and troubleshootingTesting Tanium software and providing constructive feedback to the engineering teams to improve customer satisfaction
Join the innovative team at System Canada Technologies as a Technical Support Engineer in Tokyo. In this dynamic role, you will be the first point of contact for our clients, troubleshooting technical issues and ensuring a high level of customer satisfaction. Your expertise will help drive the success of our operations while providing essential support to our users.
Join Our Team as a Technical Support Engineer in Tokyo!Position OverviewAt Genetec, we utilize innovative software tools to diagnose and resolve complex technical challenges and service disruptions, significantly enhancing customer satisfaction. This role is crucial in providing prompt and accurate technical support based on a profound understanding of Genetec solutions.You will engage in diverse responsibilities, including on-site field support, collaborating with our internal technical support team and R&D engineers.Main Responsibilities■ Technical Support Duties· Utilize software tools to diagnose technical issues and resolve failures.· Provide clear and concise technical explanations to customers.· Implement problem resolution based on established processes.· Expedite the escalation of critical customer issues through appropriate channels.· Collaborate with other technical support representatives and R&D engineers to resolve challenges.· Build and maintain trust with both new and existing customers.· Acquire and maintain extensive knowledge of Genetec solutions.· Contribute to the improvement of support processes and software.· Assist in creating technical documentation and knowledge base articles.· Appropriately log issues encountered by customers into the ticketing system and CRM tools. ■ Field Support Duties· Install, audit, evaluate, maintain, and provide technical support for Genetec systems at customer sites.· Conduct Proof of Concept (PoC), on-site technical support, system installations, training, and evaluations.· Serve as the technical liaison between Genetec and customers.· Organize and develop product and feature requirements based on customer feedback.· Provide technical consultation on strategic planning, best practices, upgrades, and concerns.· Offer flexible technical consulting regarding software implementation, integration, training, and change requests. Qualifications· Graduate or Bachelor’s Degree in Computer Science, Computer Engineering, Electronic Engineering, or a related field.· Initial experience in a similar role (support, IT, networking, etc.).· Excellent analytical and troubleshooting skills for hardware and software.· Ability to act flexibly and proactively while managing multiple tasks and priorities.· Experience in customer service, technical support, or project management.· Willingness to learn new technologies and grow with software evolution.· Strong team player with the ability to work autonomously.· Experience in physical security (video surveillance, access control systems).· CCNA certification preferred.· Proficient communication skills in English (both verbal and written).· Valid driver's license and passport, with the ability to travel up to 35%. Technical Skills· Knowledge of Windows OS (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) and troubleshooting skills.· Advanced understanding of network and IP protocols.· Experience configuring and troubleshooting network devices such as switches and routers.· Operational experience with IP-based video security systems (CCTV) or access control.· Experience using SQL databases.· Understanding of TCP/IP/UDP protocol stack.· Knowledge of network storage (SAN, NAS, iSCSI) principles and best practices.· Basic understanding of server virtualization. Preferred Skills and Experience· Experience with physical security and related technologies is a plus.
Role overview As a Technical Support Engineer at intuitive in Tokyo, the focus is on assisting clients with technical challenges and ensuring they receive dependable support. Daily work involves troubleshooting, resolving technical problems, and communicating clearly with customers to address their concerns. What you will do Respond to technical questions from clients and deliver effective solutions Diagnose and resolve product-related issues to help maintain customer satisfaction Collaborate with engineers and product managers to understand product features and meet client needs Help strengthen client relationships by providing consistent, reliable support Collaboration This role involves frequent interaction with internal teams such as engineering and product management. Staying up to date on product developments is key to providing accurate support to clients. Growth and development intuitive encourages learning and career growth. Team members receive support as they expand their technical skills and develop professionally within the company.
About Our TeamJoin the Technical Support team at OpenAI, where our mission is to empower developers and enterprises to seamlessly leverage OpenAI models for their critical solutions. We take pride in providing expert technical guidance, troubleshooting complex challenges, and helping our clients maximize the potential of our advanced AI models. Collaborating closely with Technical Success, Product, Engineering, and other teams, we strive to ensure an unparalleled customer experience. With a focus on automation and the latest AI innovations, we are redefining Technical Support in an AI-driven world. Become a part of our Senior Support Engineering (SSE) team and help us shape the future.About the PositionWe are seeking an experienced Senior Support Engineer to partner with our key enterprise accounts and product teams to tackle some of the most challenging technical issues our customers encounter. As a member of OpenAI’s premier technical troubleshooting team, you will be the go-to expert for both our customers and engineering teams, providing invaluable technical insights to resolve intricate problems.In this role, you will design and implement operational processes to monitor our most strategic clients alongside a dedicated 24x7 support team. Collaborating closely with Infrastructure and Engineering teams, you will ensure our customers have the best experience possible at scale. Your contributions will be vital to the success of innovative, groundbreaking, and large-scale AI solutions developed using the OpenAI API platform.This is a unique opportunity where the focus is on low volume yet high-complexity challenges.This position is based in Tokyo, Japan, utilizing a hybrid work model with 3 days in the office each week. We also offer relocation assistance for new employees.Key Responsibilities:Serve as a leading authority in technical troubleshooting for our API platform, acting as the final line of defense before escalation to the core Engineering team.Proactively seek and implement strategies to enhance support operations through automation and cutting-edge AI advancements, influencing the future of technical support.Set up and utilize sophisticated monitoring and alerting workflows to identify customer-impacting issues in real-time.Collaborate with engineering teams to conduct reliability assessments and prepare for the launch of new features or updates based on strategic customer requirements.
About Our TeamAt OpenAI, our User Operations team plays a crucial role in guiding our customers through the adoption of AI technologies, ensuring that their overall experience with our products is exceptional. We are pioneering the first support team in a post-AGI landscape, tackling complex challenges and providing technical guidance that empowers our clients to maximize the value and efficiency of our offerings. Collaborating closely with Sales, Technical Success, Product, Engineering, and other departments, we aim to deliver unparalleled customer experiences at scale. Our clientele ranges from innovative startups to established global enterprises, each with unique needs and backgrounds.About the RoleWe are seeking passionate, experienced individuals who are eager to address some of the most challenging problems our customers face and help us build our post-AGI support framework. In this role, you will interact with customers through support tickets and Slack, troubleshooting intricate issues and resolving often undefined technical challenges, while setting a standard for excellence within the team. You will work collaboratively with cross-functional teams to spearhead initiatives aimed at reducing bugs, enhancing features, and developing systems that elevate our customer experience. Your contributions will help us achieve industry-leading response times and service levels while fortifying our internal feedback processes in an increasingly complex environment. Your efforts will be vital in scaling our support organization by optimizing operational workflows and leveraging our technology to establish the next generation of the support team in the AI era. If you thrive in dynamic environments that prioritize impact, teamwork, and rapid problem-solving, you could be an ideal fit for our team.This position is based in Tokyo, utilizing a hybrid work model of three days in the office each week, with relocation assistance available for new hires. Candidates must be fully bilingual, proficient in both Japanese and English (spoken and written). Please submit your resume in English; the interview process will include discussions in both languages.Your Responsibilities Will Include:Engaging directly with customers to solve their most complex issues and provide comprehensive education on our platforms.Becoming a leading expert on all aspects of OpenAI products, ensuring customers utilize them to their fullest potential.
Datadog is looking for a Technical Support Engineer I based in Tokyo. This position centers on helping customers address technical challenges and make full use of Datadog’s products. What you will do Troubleshoot technical issues reported by customers Assist with integrating Datadog solutions into customer environments Collaborate with internal teams to enhance the customer experience Role focus The main goal is to resolve customer problems efficiently and support their success with Datadog’s offerings. Working with colleagues across different teams is a regular part of this role.
Join Coupa Software as a Technical Support Engineer in Tokyo, where you will play a crucial role in delivering exceptional technical assistance to our clients. You will be responsible for troubleshooting complex technical issues, providing solutions, and ensuring a seamless customer experience. This is an exciting opportunity to leverage your technical skills and contribute to our mission of helping organizations manage their spending effectively.
Technical Support Engineer (Tokyo, Japan).Are you a passionate technical problem solver who thrives on transforming customer challenges into success stories? Join Ivanti, where you will deliver expert support and cultivate trusted partnerships, empowering clients to benefit from secure, top-tier IT solutions. Your technical expertise and dedication to customer satisfaction will significantly enhance the experience of our global clientele—every single day. Why this role matters Your contribution will play a crucial role in establishing secure, scalable IT environments for prominent organizations across the globe. You will be at the forefront of our customer experience, tackling intricate technical challenges and enabling clients to harness the full potential of Ivanti's solutions. By becoming part of our team, you will help redefine support and empower our enterprise customers to flourish in a rapidly evolving Everywhere Work environment. What you’ll do: Provide comprehensive technical support for Ivanti’s SaaS and on-premises platforms, effectively resolving complex customer inquiries and cases. Troubleshoot and analyze root causes, delivering clear and efficient solutions for client/server communications, SSL/TLS, networking, and mobile device management. Foster strong relationships with customers through empathetic, proactive support and transparent communication. Work collaboratively with cross-functional teams, leveraging your insights to advocate for optimal technical outcomes. Set up and maintain test environments to replicate issues, ensuring robust troubleshooting capabilities. Develop and author Knowledge Base articles to empower customers and promote self-service. Stay updated on best practices and new product features to provide world-class support. Advise customers on secure network communications, including SSL/TLS protocols, certificate management, and troubleshooting security issues. What you will bring: Proven experience troubleshooting client/server communications and enterprise systems (DNS, networking, firewalls, SMTP, HTTPS, load balancers, ActiveSync, and Microsoft server technologies). Hands-on expertise in Mobile Device Management (MDM), particularly with Apple iOS and Android Enterprise. Strong analytical skills for diagnosing SSL/TLS issues, including handshake failures, certificate errors, and network blocks. Knowledge in cloud environments (Azure/Intune), networking, and security protocols.
Role overview IFS is hiring a Support Engineer in Tokyo to help maintain and improve the performance of our IFS software solutions. This role focuses on resolving technical issues, assisting clients, and working with internal teams to strengthen our services. What you will do Troubleshoot technical problems related to IFS software Offer guidance and support …
Join our dynamic team at IFS as a DevOps Engineer in the vibrant city of Tokyo. In this role, you will be responsible for optimizing our deployment pipelines, enhancing system reliability, and ensuring seamless integration between development and operations teams. As part of a forward-thinking organization, you will leverage your expertise to improve operational efficiency and drive innovation.
About the RoleAs an Information Security Engineer, you will take a pivotal role in safeguarding our customers by continuously monitoring security incidents, triaging issues, and ensuring they are resolved efficiently.Oversee the security posture of IFS customers, ensuring their systems are protected.Analyze real-time security events and prioritize incidents based on their severity.Collect and analyze necessary data to investigate information security incidents.Identify security vulnerabilities and contribute to the enhancement of security measures.Administer and maintain security operations tools and services.Stay informed about evolving threats and vulnerabilities, providing strategic security advice.Assist customers with compliance reviews, audits, and due diligence by validating security documentation.Enhance departmental documentation and procedures.Ensure effective customer engagement and manage issues until resolution.
Join our dynamic team at IFS as an Account Executive in Tokyo, where you will play a crucial role in driving our business forward. You will be responsible for managing a portfolio of clients, understanding their needs, and delivering tailored solutions that enhance their business processes. This position offers a unique opportunity to work with cutting-edge technology and collaborate with industry leaders.
Role overview The IFS Delivery Director position, based in Tokyo, leads delivery teams and manages the rollout of IFS solutions for clients throughout Japan. This leadership role is responsible for ensuring projects are executed smoothly and meet both company and client expectations. Key responsibilities Direct and support delivery teams to achieve project milestones and deadlines Develop and sustain effective relationships with stakeholders Provide hands-on leadership and strategic direction to ensure successful project outcomes Promote customer satisfaction at every stage of project delivery
Join IFS Copperleaf, a leader in innovative software solutions for the energy sector, as we empower major firms to make informed strategic decisions.We are seeking a dynamic Senior Functional Consultant to become part of our dedicated APJ team. This role is crucial in assisting our clients in developing sustainable and resilient infrastructure.This hands-on position involves direct engagement with our customers, leveraging your expertise in consultancy, particularly within asset management, analytics, or software development and implementation projects.Key Responsibilities:Serve as a pivotal client liaison during large and complex implementations, effectively understanding and defining their requirements while collaborating with internal teams to deliver innovative solutions that exceed expectations.Collaborate with customers and partners on-site across the APJ region.Oversee the entire project lifecycle from requirements scoping, system customization, integration, to user training.Location and Language Requirements:Position based in Tokyo, Japan.Willingness to travel 25-40% of the time to engage with clients in the APJ area.Fluency in both Japanese and English is required.
Veeam is recognized as the Data and AI Trust Company, committed to empowering organizations to fully understand, secure, and enhance the resilience of their data and AI systems. As a leader in data resilience and data security posture management, Veeam stands at the forefront of the convergence between identity, data, security, and AI risk. With headquarters in Seattle and operations in over 30 countries, Veeam protects more than 550,000 customers globally, who rely on Veeam to keep their businesses thriving. Join us in our mission to advance fearlessly, grow, learn, and make a significant impact for some of the world’s largest brands.About the RoleThe Technical Support Engineer plays a critical role in providing expert technical assistance to customers utilizing Veeam’s data protection and backup solutions. This position encompasses diagnosing complex issues, analyzing system logs, and offering support for environments such as virtualization platforms and cloud services.What You’ll DoDeliver technical support and thorough troubleshooting for Veeam Software’s B2B clients through telephone, email, and web conferencing.Serve as a technical liaison in engagements with fellow IT professionals.Investigate and resolve customer issues and inquiries effectively.Manage and update assigned cases promptly.Contribute to the documentation aimed at enhancing Veeam’s knowledge base.Accurately document all customer interactions within our CRM tool, adhering to SLA standards.Stay proactively informed about the latest technologies related to Veeam’s products and the foundational technologies.What You’ll BringFluent in Japanese (reading, writing, speaking).Proven troubleshooting and administration experience is required.Familiarity with REST API concepts.Strong ability to quickly learn, comprehend, and articulate technical information.A proactive approach and the desire to take ownership of client issues until resolution.Excellent time management skills.Adeptness in fast-paced environments.
As part of Datadog's Technical Solutions team, you will be instrumental in driving our global expansion by providing exceptional support to both potential and existing clients. Your role will involve sharing our technical expertise through various channels, including live chat, ticketing systems, and presentations, ensuring that our customers have a positive experience with our platform.We are committed to fostering a collaborative and creative office culture that empowers our employees to achieve work-life balance through a hybrid working model.Key Responsibilities:Interact with customers through multiple support channels to troubleshoot technical issues and educate them on platform usage.Replicate technical problems and explore Datadog’s extensive integrations.Achieve demo certification and conduct comprehensive product demonstrations for clients.Engage in product development discussions, providing insights from client feedback.Develop specialized knowledge in one or more Datadog product areas.Work from a Datadog office 3 to 5 days a week.
Join our dynamic team as an IFS Cloud Monitoring Engineer, where you will play a vital role in supporting and enhancing our Monitoring & Logging platform for a suite of integrated cloud products and services.Role and Key ResponsibilitiesAs a crucial member of the Unified Support Monitoring & Logging team, you will be responsible for the management, maintenance, and optimization of our Monitoring and Logging platforms. Your role will involve onboarding new users, providing training, upgrading systems, and handling various tasks related to platform management. This is an evolving position in a fast-paced environment, requiring a proactive approach and the ability to tackle complex challenges with patience and a positive mindset.Your Responsibilities Will Include:Deploying, managing, and maintaining the monitoring and logging platforms.Ensuring all monitoring and logging implementations align with established best practices.Upholding high standards for product integrations into the platforms.Assisting in the development and rollout of new features within the platforms.Completing additional tasks and projects as directed by your manager.
Japanese fluency is required for this position.About the Role:At Tanium, our Technical Support Engineers play a crucial role in ensuring customer satisfaction by swiftly resolving technical challenges and addressing inquiries. Our team operates both reactively and proactively, enhancing the overall experience for our enterprise clients using Tanium's solutions. This role reports to a Support Manager.As a Support Engineer, you'll continuously enhance your technical skills, ranging from scripting to debugging, while actively engaging in problem-solving.Your Responsibilities:Assist customers by:Managing incoming support requestsResolving customer support issuesCollaborating with fellow Support Engineers on their casesResponding to inquiries on the Tanium community platformEnhance customer experience by:Documenting best practicesTracking activities, documenting root causes, and reporting findingsActing as a technical subject matter expert, primarily focused on testing and troubleshootingTesting Tanium and providing constructive feedback to engineering teams to improve customer experience
Datadog seeks a Technical Support Engineer I based in Tokyo, Japan. This position focuses on assisting customers with technical questions and making sure they can use the Datadog platform effectively. The support team handles requests from a diverse group of users, each bringing different challenges and perspectives. Key responsibilities Answer customer inquiries and address technical problems Troubleshoot and resolve complex issues related to the Datadog platform Guide clients in using Datadog’s features to meet their needs Support customer satisfaction and contribute to the quality of Datadog’s services Role impact Technical Support Engineers help shape the customer experience at Datadog. Every interaction with a client influences their success and feeds into the ongoing improvement of Datadog’s products and services.
Fluency in Japanese is a requirement for this position.Position Overview:At Tanium, our Technical Support Engineers play a crucial role in delivering exceptional service to our clients by effectively resolving technical challenges and addressing inquiries promptly. With a strong emphasis on customer satisfaction, our Support Engineers engage with clients both reactively and proactively, enhancing the overall experience of our enterprise customers using Tanium. This position reports to a Support Manager.As a Support Engineer, you will have continuous opportunities to leverage your technical expertise while developing new skills in areas such as scripting and debugging.Key Responsibilities:Deliver support to customers by:Prioritizing and triaging incoming support casesResolving customer support issuesCollaborating with fellow Support Engineers on assigned casesResponding to queries on the Tanium community platformEnhance customer experience through:Documenting best practicesMonitoring activities, documenting root causes, and reporting findingsActing as a technical subject matter expert, focusing on testing and troubleshootingTesting Tanium software and providing constructive feedback to the engineering teams to improve customer satisfaction
Join the innovative team at System Canada Technologies as a Technical Support Engineer in Tokyo. In this dynamic role, you will be the first point of contact for our clients, troubleshooting technical issues and ensuring a high level of customer satisfaction. Your expertise will help drive the success of our operations while providing essential support to our users.
Join Our Team as a Technical Support Engineer in Tokyo!Position OverviewAt Genetec, we utilize innovative software tools to diagnose and resolve complex technical challenges and service disruptions, significantly enhancing customer satisfaction. This role is crucial in providing prompt and accurate technical support based on a profound understanding of Genetec solutions.You will engage in diverse responsibilities, including on-site field support, collaborating with our internal technical support team and R&D engineers.Main Responsibilities■ Technical Support Duties· Utilize software tools to diagnose technical issues and resolve failures.· Provide clear and concise technical explanations to customers.· Implement problem resolution based on established processes.· Expedite the escalation of critical customer issues through appropriate channels.· Collaborate with other technical support representatives and R&D engineers to resolve challenges.· Build and maintain trust with both new and existing customers.· Acquire and maintain extensive knowledge of Genetec solutions.· Contribute to the improvement of support processes and software.· Assist in creating technical documentation and knowledge base articles.· Appropriately log issues encountered by customers into the ticketing system and CRM tools. ■ Field Support Duties· Install, audit, evaluate, maintain, and provide technical support for Genetec systems at customer sites.· Conduct Proof of Concept (PoC), on-site technical support, system installations, training, and evaluations.· Serve as the technical liaison between Genetec and customers.· Organize and develop product and feature requirements based on customer feedback.· Provide technical consultation on strategic planning, best practices, upgrades, and concerns.· Offer flexible technical consulting regarding software implementation, integration, training, and change requests. Qualifications· Graduate or Bachelor’s Degree in Computer Science, Computer Engineering, Electronic Engineering, or a related field.· Initial experience in a similar role (support, IT, networking, etc.).· Excellent analytical and troubleshooting skills for hardware and software.· Ability to act flexibly and proactively while managing multiple tasks and priorities.· Experience in customer service, technical support, or project management.· Willingness to learn new technologies and grow with software evolution.· Strong team player with the ability to work autonomously.· Experience in physical security (video surveillance, access control systems).· CCNA certification preferred.· Proficient communication skills in English (both verbal and written).· Valid driver's license and passport, with the ability to travel up to 35%. Technical Skills· Knowledge of Windows OS (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) and troubleshooting skills.· Advanced understanding of network and IP protocols.· Experience configuring and troubleshooting network devices such as switches and routers.· Operational experience with IP-based video security systems (CCTV) or access control.· Experience using SQL databases.· Understanding of TCP/IP/UDP protocol stack.· Knowledge of network storage (SAN, NAS, iSCSI) principles and best practices.· Basic understanding of server virtualization. Preferred Skills and Experience· Experience with physical security and related technologies is a plus.
Role overview As a Technical Support Engineer at intuitive in Tokyo, the focus is on assisting clients with technical challenges and ensuring they receive dependable support. Daily work involves troubleshooting, resolving technical problems, and communicating clearly with customers to address their concerns. What you will do Respond to technical questions from clients and deliver effective solutions Diagnose and resolve product-related issues to help maintain customer satisfaction Collaborate with engineers and product managers to understand product features and meet client needs Help strengthen client relationships by providing consistent, reliable support Collaboration This role involves frequent interaction with internal teams such as engineering and product management. Staying up to date on product developments is key to providing accurate support to clients. Growth and development intuitive encourages learning and career growth. Team members receive support as they expand their technical skills and develop professionally within the company.
About Our TeamJoin the Technical Support team at OpenAI, where our mission is to empower developers and enterprises to seamlessly leverage OpenAI models for their critical solutions. We take pride in providing expert technical guidance, troubleshooting complex challenges, and helping our clients maximize the potential of our advanced AI models. Collaborating closely with Technical Success, Product, Engineering, and other teams, we strive to ensure an unparalleled customer experience. With a focus on automation and the latest AI innovations, we are redefining Technical Support in an AI-driven world. Become a part of our Senior Support Engineering (SSE) team and help us shape the future.About the PositionWe are seeking an experienced Senior Support Engineer to partner with our key enterprise accounts and product teams to tackle some of the most challenging technical issues our customers encounter. As a member of OpenAI’s premier technical troubleshooting team, you will be the go-to expert for both our customers and engineering teams, providing invaluable technical insights to resolve intricate problems.In this role, you will design and implement operational processes to monitor our most strategic clients alongside a dedicated 24x7 support team. Collaborating closely with Infrastructure and Engineering teams, you will ensure our customers have the best experience possible at scale. Your contributions will be vital to the success of innovative, groundbreaking, and large-scale AI solutions developed using the OpenAI API platform.This is a unique opportunity where the focus is on low volume yet high-complexity challenges.This position is based in Tokyo, Japan, utilizing a hybrid work model with 3 days in the office each week. We also offer relocation assistance for new employees.Key Responsibilities:Serve as a leading authority in technical troubleshooting for our API platform, acting as the final line of defense before escalation to the core Engineering team.Proactively seek and implement strategies to enhance support operations through automation and cutting-edge AI advancements, influencing the future of technical support.Set up and utilize sophisticated monitoring and alerting workflows to identify customer-impacting issues in real-time.Collaborate with engineering teams to conduct reliability assessments and prepare for the launch of new features or updates based on strategic customer requirements.
About Our TeamAt OpenAI, our User Operations team plays a crucial role in guiding our customers through the adoption of AI technologies, ensuring that their overall experience with our products is exceptional. We are pioneering the first support team in a post-AGI landscape, tackling complex challenges and providing technical guidance that empowers our clients to maximize the value and efficiency of our offerings. Collaborating closely with Sales, Technical Success, Product, Engineering, and other departments, we aim to deliver unparalleled customer experiences at scale. Our clientele ranges from innovative startups to established global enterprises, each with unique needs and backgrounds.About the RoleWe are seeking passionate, experienced individuals who are eager to address some of the most challenging problems our customers face and help us build our post-AGI support framework. In this role, you will interact with customers through support tickets and Slack, troubleshooting intricate issues and resolving often undefined technical challenges, while setting a standard for excellence within the team. You will work collaboratively with cross-functional teams to spearhead initiatives aimed at reducing bugs, enhancing features, and developing systems that elevate our customer experience. Your contributions will help us achieve industry-leading response times and service levels while fortifying our internal feedback processes in an increasingly complex environment. Your efforts will be vital in scaling our support organization by optimizing operational workflows and leveraging our technology to establish the next generation of the support team in the AI era. If you thrive in dynamic environments that prioritize impact, teamwork, and rapid problem-solving, you could be an ideal fit for our team.This position is based in Tokyo, utilizing a hybrid work model of three days in the office each week, with relocation assistance available for new hires. Candidates must be fully bilingual, proficient in both Japanese and English (spoken and written). Please submit your resume in English; the interview process will include discussions in both languages.Your Responsibilities Will Include:Engaging directly with customers to solve their most complex issues and provide comprehensive education on our platforms.Becoming a leading expert on all aspects of OpenAI products, ensuring customers utilize them to their fullest potential.
Datadog is looking for a Technical Support Engineer I based in Tokyo. This position centers on helping customers address technical challenges and make full use of Datadog’s products. What you will do Troubleshoot technical issues reported by customers Assist with integrating Datadog solutions into customer environments Collaborate with internal teams to enhance the customer experience Role focus The main goal is to resolve customer problems efficiently and support their success with Datadog’s offerings. Working with colleagues across different teams is a regular part of this role.
Join Coupa Software as a Technical Support Engineer in Tokyo, where you will play a crucial role in delivering exceptional technical assistance to our clients. You will be responsible for troubleshooting complex technical issues, providing solutions, and ensuring a seamless customer experience. This is an exciting opportunity to leverage your technical skills and contribute to our mission of helping organizations manage their spending effectively.
Technical Support Engineer (Tokyo, Japan).Are you a passionate technical problem solver who thrives on transforming customer challenges into success stories? Join Ivanti, where you will deliver expert support and cultivate trusted partnerships, empowering clients to benefit from secure, top-tier IT solutions. Your technical expertise and dedication to customer satisfaction will significantly enhance the experience of our global clientele—every single day. Why this role matters Your contribution will play a crucial role in establishing secure, scalable IT environments for prominent organizations across the globe. You will be at the forefront of our customer experience, tackling intricate technical challenges and enabling clients to harness the full potential of Ivanti's solutions. By becoming part of our team, you will help redefine support and empower our enterprise customers to flourish in a rapidly evolving Everywhere Work environment. What you’ll do: Provide comprehensive technical support for Ivanti’s SaaS and on-premises platforms, effectively resolving complex customer inquiries and cases. Troubleshoot and analyze root causes, delivering clear and efficient solutions for client/server communications, SSL/TLS, networking, and mobile device management. Foster strong relationships with customers through empathetic, proactive support and transparent communication. Work collaboratively with cross-functional teams, leveraging your insights to advocate for optimal technical outcomes. Set up and maintain test environments to replicate issues, ensuring robust troubleshooting capabilities. Develop and author Knowledge Base articles to empower customers and promote self-service. Stay updated on best practices and new product features to provide world-class support. Advise customers on secure network communications, including SSL/TLS protocols, certificate management, and troubleshooting security issues. What you will bring: Proven experience troubleshooting client/server communications and enterprise systems (DNS, networking, firewalls, SMTP, HTTPS, load balancers, ActiveSync, and Microsoft server technologies). Hands-on expertise in Mobile Device Management (MDM), particularly with Apple iOS and Android Enterprise. Strong analytical skills for diagnosing SSL/TLS issues, including handshake failures, certificate errors, and network blocks. Knowledge in cloud environments (Azure/Intune), networking, and security protocols.
