Implementation Team Lead - Customer Success Engineer, APAC

Description Join Keeper Security as a motivated Implementation Team Lead (カスタマーサクセスエンジニア) within our B2B APAC support team. This position is based in our Tokyo office, and candidates must be able to work on-site. Keeper's advanced cybersecurity solutions are relied upon by millions of users and thousands of organizations worldwide. Available in 21 languages …

As the Director of Customer Success for the APAC region at Notion Labs Inc., you will be at the forefront of our mission to empower teams through innovative solutions. You will lead a dynamic team dedicated to enhancing customer experiences, driving engagement, and ensuring successful adoption of our products. Your strategic vision will shape customer success initiatives, fostering long-lasting relationships and expanding our footprint in the APAC market.

Join Our Dynamic TeamAs a vital part of the APAC User Operations team at Perplexity AI, you will play a key role in delivering outstanding search capabilities to both enterprise clients and individual users throughout the Asia-Pacific region. Our team works collaboratively with Product, Engineering, Localization, and Technical Success departments to tackle intricate technical challenges while adjusting support frameworks to meet local service expectations.Operational ScalingDesign and manage Tokyo-based support operations within the JST time zone (9 AM - 6 PM), ensuring effective 8-hour shift rotations.Establish thorough QA protocols and performance metrics that reflect both global standards and regional needs.Oversee the operational performance of services and support, achieving experience, revenue, budget, and performance goals.Technical Support ExecutionLocalize over 15 knowledge base articles, ensuring terminology consistency with product UI localization efforts.Foster innovation through experimentation and a design thinking mindset to enhance support efficiency and effectiveness.Proactively identify customer issues, orchestrate timely resolutions, and serve as an escalation point for complex challenges.Customer Success & GrowthDevelop and implement a strategic, goal-oriented engagement plan that aligns with customer objectives.Collaborate with sales teams to convert customer insights into actionable growth strategies.Understand and adapt to the distinct customer service expectations across various APAC markets.Gather customer insights by analyzing the competitive landscape and the complete customer journey—including goals, behaviors, and pain points.Cross-Functional CollaborationEngage with key stakeholders across functions to drive projects and influence decisions that enhance your customer strategy.Provide structure and leadership by establishing priorities and managing operational mechanisms that promote organizational effectiveness.

Description Keeper Security is seeking motivated Customer Success Managers to become part of our dynamic team within the APAC B2B sales division. Candidates must be willing to work from our Tokyo office to be eligible for this role. As a trusted cybersecurity solution, Keeper's software is used by millions of individuals and thousands of organizations worldwide. Published in 23 languages and available in over 150 countries, Keeper is at the forefront of the cybersecurity industry. Join us and enhance your skills while nurturing and expanding client relationships in this essential position! About Keeper Security Keeper Security Inc. is revolutionizing cybersecurity for individuals and organizations on a global scale. Our user-friendly solutions are designed with end-to-end encryption to safeguard every user, across all devices, in every location. Our zero-trust privileged access management platform can be deployed in minutes and integrates seamlessly with any technology stack, reducing breaches, lowering help desk costs, and ensuring compliance. With a vast user base, Keeper leads in password, passkey, and secrets management, as well as secure remote access and encrypted messaging. Discover how our zero-trust and zero-knowledge solutions combat cyber threats at KeeperSecurity.com. About the Role Become part of an elite team of highly accomplished Customer Success professionals. Our team comprises experienced technologists adept at selling to both SME and Enterprise-level accounts. With a passion for helping companies maximize their technology investments, they excel in identifying new business and expansion opportunities within named accounts. As a Customer Success Manager, you will engage with an established client base and be accountable for driving revenue growth through these accounts with our industry-leading solutions.

Description Join Keeper Security as a Senior Implementation Specialist in our dynamic B2B APAC support team, located in Tokyo, Japan. This role is pivotal in ensuring our clients experience a seamless onboarding journey with our industry-leading cybersecurity solutions. Keeper’s cutting-edge cybersecurity software is trusted by millions of users and thousands of organizations worldwide. Available in 21 languages and utilized in over 120 countries, we invite you to be part of one of the fastest-growing companies in cybersecurity, enhancing your skills while providing exceptional service to our customers. About Keeper Keeper Security, Inc. is revolutionizing cybersecurity for individuals and organizations around the globe. Our advanced solutions utilize end-to-end encryption to protect users on every device, anywhere. Our zero-trust privileged access management platform is quick to deploy and integrates effortlessly with any tech stack, helping to prevent breaches, reduce help desk costs, and ensure compliance. Trusted globally, Keeper leads in password, passkey, and secrets management, privileged access, secure remote access, and encrypted messaging. Discover how our zero-trust and zero-knowledge solutions protect against cyber threats at KeeperSecurity.com. About the Role As a Senior Implementation Specialist at Keeper Security, you will play a crucial role in the successful onboarding and utilization of our products by clients. You will work closely with customers and the Director of Implementation to understand their specific needs and customize our solutions accordingly. Your attention to detail and expertise will ensure an outstanding experience for all customers. Responsibilities Lead the delivery of Keeper’s software to all clients, including onboarding new customers and managing expansions for existing ones. This requires a deep understanding of our complex SaaS product offerings. Customize our solutions to align with the unique requirements and goals of each client, ensuring an effective and personalized experience. Provide ongoing technical support, troubleshooting issues, and resolving concerns efficiently. Proactively identify and address project-related risks and escalate to engineering when necessary. Maintain detailed records of client configurations and customizations to ensure accurate and effective service delivery.

About Our TeamAt Perplexity AI, our Support team is the cornerstone of an exceptional user experience. We are committed to ensuring that our AI-driven search and question-answering platform provides outstanding value to our diverse clientele. Our dedicated efforts include understanding user needs, swiftly resolving issues, and collecting insights that inform product enhancements. We collaborate closely with Product, Technical staff, and various departments to continuously elevate the user experience while upholding the highest standards of our cutting-edge AI technology.About the RoleWe are on the lookout for a skilled Customer Success Engineer to join our dynamic team, engaging directly with our strategic enterprise accounts. In this pivotal role, you will tackle complex technical challenges faced by our customers. As a vital member of our technical troubleshooting team, you will offer expert guidance to both customers and internal teams regarding intricate issues within our ecosystem. Your input will be instrumental in fostering knowledge within the team and spearheading strategic initiatives aimed at organizational and process improvements.Key ResponsibilitiesBecome a leading technical authority on our API and product offerings at Perplexity AI.Act as the dedicated technical resource and champion for our key API and product customers, providing thorough troubleshooting support and educating them on the optimal utilization of our platforms.Collaborate with the Enterprise, Mobile, and API teams to resolve issues, liaising with internal leaders and customers while coordinating resources across multiple teams as necessary.Convert insights from customer challenges into scalable solutions, partnering with Engineering, Customer Experience, and Go-To-Market teams to implement enhancements and automation.Foster strong relationships with customer leaders and operators to ensure the success of their applications.

DescriptionJoin Keeper Security as a motivated SaaS Implementation Engineer within our APAC B2B Support team. This role requires presence in our Tokyo office to better facilitate customer onboarding and support.Keeper’s cybersecurity solutions are relied upon by millions of individuals and numerous organizations worldwide. Our software, available in 23 languages and sold in over 150 countries, is at the forefront of cybersecurity innovation. This is your opportunity to join one of the fastest-growing cybersecurity firms, develop crucial skills, and assist customers in seamlessly integrating our platform into their business practices.About KeeperKeeper Security, Inc. is revolutionizing cybersecurity for individuals and enterprises globally. Our user-friendly solutions are designed with end-to-end encryption, protecting users across all devices and locations. Our zero-trust privileged access management platform can be deployed in minutes and integrates effortlessly with various technology stacks to prevent breaches, lower help desk costs, and ensure compliance. Trusted by millions, Keeper leads the way in password and secrets management, secure remote access, and encrypted messaging. Discover how our zero-trust and zero-knowledge solutions combat cyber threats at KeeperSecurity.com.About the RoleAs a SaaS Implementation Engineer, you will play a crucial role in guiding customers through the integration process of Keeper within their environments. Your objective will be to ensure a smooth transition from onboarding to full utilization of our services. This position requires a deep understanding of customer needs, the ability to configure Keeper software accordingly, and providing ongoing technical support while collaborating with cross-functional teams.

About Woven by ToyotaWoven by Toyota is committed to contributing to Toyota's transformation into a mobility company for the next century. Inspired by a history of continuous invention for others, our mission is to expand the definition of mobility and how it contributes to society, challenging conventional notions of mobility through human-centered innovation.We operate around four pillars: AD/ADAS technology for autonomous driving and advanced driving assistance systems, Arene as the software production platform for software-defined vehicles, Woven City as a testing ground for mobility, and Cloud & AI as the digital infrastructure supporting our collaborative foundation. Essential functions underpin these teams, all working towards a "zero-accident society" and the "mass production of happiness".=========================================================================About the TeamOur team provides critical infrastructure for next-generation vehicle development and AI training. The Customer Success Engineering (CSE) team closely collaborates with new clients to maximize product utilization and support operational improvements.The CSE team works in close partnership with our in-house product and engineering organization, comprised of experienced engineers from around the globe, sharing insights and feedback from customers to enhance product offerings.The CSE team operates under the Vice President of the Cloud & AI division, engaging in a myriad of intriguing topics ranging from advanced technical challenges to process improvements and business expansion.Ideal CandidateWe are seeking passionate individuals who thrive on collaboration, working alongside other team members to ensure customer success. You will have the opportunity to improve products and services in partnership with product managers and engineers, crafting solutions that exceed customer expectations.Key ResponsibilitiesThe primary responsibilities include:1. Collaborating with new clients and end-users through education, coaching, and solution development (with support from engineering and professional services teams) to assist in process improvements and tool usage. Additionally, you will provide new perspectives to customers and demonstrate leadership in achieving significant improvements.2. Working with product and engineering teams to share insights and feedback from customers, clarifying customer requirements and introducing clients for user research. Collaborating to conceptualize and design new features and enhancements for existing functionalities.There may also be opportunities to create educational materials or manage PR and marketing events as needed and as interest dictates. You will travel domestically within Japan, primarily in the Nagoya area, for workshops and relationship building with customers several days a month. We embrace a hybrid work model, with in-office attendance at our Nihonbashi office three times a week (Tuesday, Wednesday, Thursday).

We are seeking a dedicated and enthusiastic Customer Support Team Lead to oversee our customer support operations remotely. In this role, you will be responsible for managing a team of customer support representatives, ensuring exceptional service delivery, and driving team performance. You will work closely with other departments to enhance the customer experience and implement best practices in support operations.

Join our dynamic team as a Customer Support Team Lead, where you will oversee a group of talented support professionals dedicated to providing exceptional service. In this fully remote role, you will be responsible for ensuring that our team meets performance metrics, develops skills, and maintains high customer satisfaction levels.Your leadership will guide training initiatives, foster team collaboration, and implement process improvements. If you have a passion for customer service and team development, we would love to hear from you!

Join WalkMe, an SAP company that has revolutionized the Digital Adoption Platform (DAP), empowering business leaders to navigate today's intricate digital landscape. WalkMe's innovative features—guidance, engagement, insights, and automation—enable employees to enhance their efficiency, provide executives with deeper visibility into digital engagement, and help organizations maximize their digital assets for successful transformation.In partnership with SAP, WalkMe transforms the digital transformation journey, allowing businesses to fully leverage SAP's robust ERP solutions while enhancing user experience and productivity through WalkMe's intuitive platform.We are currently seeking a Customer Success Engineer (CSE) to manage strategic initiatives that ensure our customers derive maximum value from WalkMe solutions, enhancing overall customer satisfaction. The CSE will utilize advisory skills, implementation experience, customer success engineering, enablement, and proactive engagement to foster adoption, improve retention, and drive growth. Proactivity will be demonstrated by analyzing reports, leveraging AI insights, and anticipating customer needs. This role serves as a bridge between product capabilities and business outcomes, acting as both a trusted advisor and a hands-on resource for strategic projects.

Are you passionate about ensuring customer satisfaction and driving success? Join Cato Networks as a Customer Success Manager. In this pivotal role, you will collaborate closely with our clients to help them achieve their goals, ensuring they derive maximum value from our cutting-edge solutions. You will be the trusted advisor, guiding customers through their journey with our products, addressing their needs, and fostering long-term relationships.

Senior Lead, Development Manager APACWe are seeking a dynamic and experienced Senior Lead Development Manager to spearhead our retail real estate initiatives across the Asia-Pacific region. In this pivotal role, you will be responsible for driving strategic growth, identifying new market opportunities, and leading cross-functional teams to achieve our ambitious goals. Your expertise in retail development and strong leadership skills will be essential in shaping the future of our brand in this vibrant market.

Join our dynamic team at ServiceNow as a Customer Success Guide, where you will play a crucial role in ensuring our customers derive maximum value from our innovative solutions. Your expertise will help us foster lasting relationships and enhance customer satisfaction.

We are seeking a dedicated and driven AX Customer Success Manager to join our dynamic team at Zoyi. In this pivotal role, you will be responsible for ensuring our clients achieve their desired outcomes through the effective use of our AX solutions. Your exceptional communication skills and customer-centric approach will be essential in building strong relationships and fostering customer loyalty.

Join us in leveraging technology to create a significant positive impact on our planet!Kraken powers some of the most groundbreaking advancements in the energy sector.As a forward-thinking technology company, we are dedicated to developing a smarter, more sustainable energy ecosystem. By optimizing renewable energy production, enhancing grid intelligence, and enabling utilities to deliver exceptional customer experiences, our innovative operating system is revolutionizing the energy landscape globally for the benefit of all.This is an exhilarating moment in the energy sector. Join us in making a meaningful contribution toward a sustainable future.Kraken Technologies, a proud member of the Octopus Energy Group, is licensing our state-of-the-art Kraken platform to energy providers around the world. Our esteemed clients include EDF, EON Next, Origin, Plenitude, and Tokyo Gas, with numerous others anticipated to join in the coming years.What you'll be doing:We are currently in the process of implementing Kraken with a major Japanese client and are expanding our team to focus on operational transformation alongside platform implementation.In the role of Client Implementation Lead, you will spearhead projects focused on both operational models—essentially, how we organize and execute our tasks—and the operational environment. You will be directly responsible for coordinating, managing, building, and executing Kraken’s cultural change initiatives in collaboration with our clients. Partnership with technology teams, Product Managers, and client teams is essential.As a Client Implementation Lead, you will embody the Kraken ethos, identifying challenges, crafting solutions, conducting workshops and training sessions, and effectively communicating these strategies to our clients. You will integrate technology, personnel, and processes to drive cultural innovation and transformation for our clients.Key responsibilities in this role include:Facilitating Operations Transformation for Clients:As a Client Implementation Lead, you will take charge of Client Implementation projects, focusing on designing and executing cultural programs.Collaborate closely with the Kraken Transformation Director to guide clients through the Kraken transformation journey successfully.Work hand-in-hand with various stakeholders to ensure a seamless integration of Kraken's platform into operational practices.

#LI-KO1 As a Customer Success Associate at Datadog, you will engage with our existing customers to deliver training and onboarding support, while actively pursuing upsell and cross-sell opportunities in alignment with established sales methodologies. Your role will focus on maximizing customer experience by building strong relationships, identifying unique challenges and needs, and uncovering opportunities for expanded usage, effectively communicating the value of Datadog products. Ensuring both personal growth and team success within the Customer Success team dedicated to customer scaling is a top priority. At Datadog, we value the relationships and collaboration fostered by our office culture, which inspires creativity. We operate as a hybrid workplace to help employees achieve a work-life harmony that suits their individual needs.

Join Woven by ToyotaWoven by Toyota is at the forefront of Toyota's transformative journey into a mobility-focused company. Our mission is to drive innovation in mobility, aiming to redefine its implications for society through human-centric approaches.Our initiatives are anchored in four key areas: AD/ADAS, the development of autonomous driving and advanced driver assistance systems; Arene, our cutting-edge software platform for software-defined vehicles; Woven City, a practical testing ground for mobility solutions; and Cloud & AI, the digital backbone of our collaborative efforts. Our business-critical functions support these teams in achieving our ambitious vision: a world free from accidents, enhancing well-being for everyone.=========================================================================TEAMThe Customer Success Engineering (CSE) team plays a vital role in providing essential infrastructure for the next generation of vehicle development and AI training. We engage directly with potential customers, assisting them in maximizing the value of our products and transforming their operational processes.Our team collaborates closely with internal Product and Engineering divisions, comprising skilled engineers from diverse backgrounds. We share insights and feedback to refine our offerings and foster improvements.The CSE team reports directly to the VP, Head of Cloud & AI, and is involved in various exciting projects that encompass technical complexities, process enhancements, and business growth opportunities.WHO ARE WE LOOKING FOR?We seek a passionate team member who thrives in a collaborative environment and is dedicated to achieving outstanding customer outcomes. This individual will work closely with Product Managers and Engineers to devise solutions that exceed customer expectations.RESPONSIBILITIESYour primary objectives will include: 1. Collaborating with our end-users and leadership to facilitate process improvements and optimal tool usage through education, coaching, and solution development (with support from our engineers and Professional Services team). You will challenge conventional thinking and offer thought leadership to implement enhancements that surpass customer expectations. 2. Engaging with Product and Engineering teams, providing clarity through the sharing of insights and feedback from customer interactions to directly influence product development.

Join Turnitin, a global leader in educational integrity, as a Customer Success Manager. In this remote role, you will be responsible for nurturing relationships with our clients in Japan, ensuring they achieve their objectives through our innovative solutions. You will play a vital role in driving customer retention and satisfaction by effectively managing onboarding, training, and ongoing support.

ServiceNow is looking for a Senior Customer Success Manager based in Tokyo. This position centers on building and maintaining strong partnerships with clients, helping them realize the full value of ServiceNow’s solutions. Role overview The Senior Customer Success Manager manages customer accounts and acts as a trusted advisor. This role involves providing strategic guidance, supporting clients as they use ServiceNow products, and ensuring they achieve their goals with the platform. Key responsibilities Manage and nurture client relationships to support ongoing satisfaction and success Offer strategic advice to help customers maximize their investment in ServiceNow Work with cross-functional teams to address and resolve client issues Serve as the customer’s advocate within ServiceNow, representing their needs and priorities Encourage product adoption and help drive measurable outcomes for clients Location This position is based in Tokyo and focuses on supporting clients in the region.