Japanese Speaking Enterprise Support Specialist

Figma is hiring a Japanese Speaking Enterprise Support Specialist in Tokyo to join the Product Support team. This position centers on supporting some of Figma’s largest enterprise clients, providing reliable and high-quality assistance tailored to complex business needs. The role works closely with the Enterprise Support Manager and regularly collaborates wi…

Join our dynamic team as an Account Executive focused on Enterprise Software Sales, specializing in ERP, EAM, and FSM solutions. We seek a driven and resilient sales professional with exceptional collaboration and execution skills to expand our business footprint in the Tokyo market.As an Account Executive, you will target a select list of strategic accounts, utilizing your entrepreneurial spirit to build a robust sales pipeline, create, and close lucrative opportunities. Employing a consultative, value-based selling approach, you will leverage IFS's award-winning products, along with our extensive portfolio, to deliver unmatched value to our customers. Your industry insights and enterprise software sales expertise will enable you to identify and qualify deals, fostering growth within our existing customer base.This role is situated within a rapidly expanding market unit, poised for transformational growth through both organic and inorganic means. We challenge industry norms and continuously evolve, setting ourselves apart in the global enterprise software arena.Our go-to-market strategy is strategically aligned with key geographical areas and industry verticals, operating within a matrixed sales organization.Key Responsibilities:Execute strong sales strategies while continuously refining these skills.Develop, update, and implement the Go-To-Market Strategy for designated industries.Create and maintain a Territory Plan tailored to the agreed vertical.Design comprehensive Account Plans, including deal action cards, mutual evaluation plans, and power maps for designated accounts.Oversee the entire sales process, encompassing demand generation, understanding customer needs, and managing the RFI/RFP processes to secure business.Collaborate with partners to enhance account penetration, forming joint sales initiatives to accelerate deal cycles and maximize customer value.Take full accountability for achieving annual sales targets and adhering to quarterly budgets.Engage in continuous pipeline building and demand generation activities to maintain a 4x pipeline coverage.Coordinate with Sales leadership and Global teams to foster a robust internal network and collaboration.Maintain accurate CRM and Account hygiene, ensuring effective sales administration and reporting for precise forecasting.

At KnowBe4, we are the premier global authority in Human Risk Management, relied upon by more than 70,000 organizations worldwide for over 15 years. As trailblazers in the security landscape, we have harnessed AI technology since 2016, establishing ourselves as market leaders from day one.Our HRM+ platform integrates continuous risk intelligence, cutting-edge technical defenses, and tailored training programs, empowering organizations to cultivate robust security cultures. We assist businesses in comprehending, measuring, and mitigating human risk throughout their workforce, effectively countering threats from deepfakes and emerging AI innovations.We firmly believe that safeguarding organizations against cyber threats and fostering a positive environmental impact are interlinked objectives. True resilience is a collective endeavor that necessitates the protection of our people, our data, and our planet.Please submit your resume in English.To explore more about our team and the vibrant office culture in Tokyo, Japan, please visit the following links.Careers Page: https://www.knowbe4.com/careers/locations/tokyoGlassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm

KnowBe4 supports more than 70,000 organizations worldwide in managing human risk. For over 15 years, the company has focused on strengthening security awareness and protecting both employees and AI systems. Since 2016, KnowBe4 has integrated AI into its solutions and continues to maintain a strong position in the market. The HRM+ platform brings together ongoing risk intelligence, technical safeguards, and training programs tailored for each organization. These resources help businesses understand, measure, and reduce human risk across their teams. The platform also addresses emerging threats, including deepfakes and other AI-related risks. KnowBe4 connects cybersecurity with environmental responsibility, viewing resilience as a shared effort. The company is committed to protecting people, data, and the planet.

About Us Hitachi Digital Services (HDS) is a pioneering global provider of digital solutions and transformation services, driven by an ambitious vision for a better world. We prioritize people and are dedicated to fostering positive change through technology. Every day, we work to enhance urban environments, conserve precious natural resources, protect vital ecosystems, and contribute to saving lives. Our innovative approach merges technology and expertise, propelling both our company and our clients toward a brighter future. We thrive on the power of acceleration. We value diverse life experiences, character, and a passion for creating meaningful change as much as technical skills and qualifications. The Team Our Tokyo office is part of Hitachi Digital Services Japan, which is focused on fortifying our offshore engineering capabilities. We leverage development centers in Vietnam and India, creating a global delivery framework that emphasizes both quality and cost-effectiveness. Your Role As a Japanese Speaking Project Manager, you will oversee intricate project requirements, facilitate collaboration among cross-functional teams, and ensure delivery excellence. Your responsibilities will include gathering customer requirements, crafting execution plans, and defining development tasks, along with occasional travel to Japan for client and stakeholder engagements. What You Will Bring A Bachelor’s or Master’s degree in Information Technology, Computer Science, Computer Engineering, or a related field. At least 4 years of experience in software development project management, with a minimum of 2 years working with Japanese clients. Expertise in software development project management; Agile methodology experience is essential. Strong ability to apply knowledge, skills, tools, and techniques to project activities effectively. Fundamental understanding of data pipelines and analytics. A willingness to learn about the hospitality domain. PMP certification is a plus. Language Skills Japanese: Native or business level proficiency. English: Business level proficiency for interactions and documentation with international teams. Vietnamese: Business level proficiency for communication and negotiation with the local software engineering team.

Join Us at Hitachi Digital Services At Hitachi Digital Services (HDS), we are pioneers in delivering transformative digital solutions across the globe, driven by our commitment to creating a sustainable future. Our ethos revolves around empowering individuals and communities, as we work tirelessly to enhance urban living, conserve natural ecosystems, and foster innovation and expertise. We value diverse experiences and perspectives, encouraging you to bring your unique journey to our team. You will be part of a dynamic environment where your ideas and contributions matter. About Our Team As part of our Japan office, you will collaborate with our offshore engineering teams in Vietnam and India. Together, we are building a robust global delivery framework that prioritizes quality while maintaining competitive costs. Your Role As a Japanese-Speaking Software Engineer, you will collaborate closely with project managers and team members to deliver innovative software solutions. Your responsibilities will include: Engaging in all phases of software development, including requirements gathering, design, programming, and testing. Analyzing requirements from Japanese documentation to ensure accuracy and clarity. Facilitating effective communication in Japanese within the project team. Creating and reviewing technical documentation. Conducting thorough system verification prior to delivery. Your Qualifications A Bachelor's or Master's degree (or equivalent) in Information Technology, Computer Science, Computer Engineering, or related fields. At least 2 years of professional experience in software development or related technical roles. Proficiency in Java, Cloud technologies, Python, and SQL. A motivated individual with the ability to swiftly learn new technologies and a keen interest in building a long-term career in Japan. A strong sense of responsibility, proactive attitude, and excellent collaboration skills. Experience or domain knowledge in the energy sector is highly desirable.

Role overview fuku seeks a Bilingual Japanese-English Customer Support Specialist for its Tokyo office. This position supports a wide range of customers, handling questions and concerns in both Japanese and English. Clear and prompt communication is essential in this role. What you will do Respond to customer inquiries through multiple channels Troubleshoot issues and assist in resolving problems Provide detailed and accurate product information Share customer feedback with product and engineering teams to support service improvements Location This role is based in Tokyo, Japan.

Key ResponsibilitiesOnboarding Key Opinion Leaders (KOLs) & Communities – Identify, engage, and negotiate with trader KOLs, trading communities, and professional traders to promote and maximize the use of our exchange platform.Partnership Development – Cultivate and sustain strong relationships with traders, signal groups, and crypto communities to bolster ongoing platform engagement.Outreach & Negotiation – Execute cold outreach and manage discussions with potential partners for collaboration.Growth Initiatives – Assist in the design and implementation of referral, rebate, and promotional programs aimed at attracting and retaining traders.Market Research – Keep abreast of cryptocurrency trends, competitor exchanges, and emerging KOLs or trading communities.Cross-Team Collaboration – Work collaboratively with Marketing, Product, and Customer Support teams to ensure a seamless onboarding experience and sustained user engagement.Performance Monitoring – Monitor, analyze, and report on the effectiveness of partnerships, focusing on user acquisition and engagement metrics.

Join PeopleCert as a Localization Associate and embark on an exciting journey to Athens, Greece! This dynamic role requires you to manage translation projects from English to Japanese for our business and IT products, ensuring high-quality content across official books, exams, and training materials.As a Localization Associate, you will oversee the entire translation project lifecycle, guaranteeing that our high-quality standards are met. Your responsibilities will include translation, editing, proofreading, and the selection, onboarding, and coordination of external translators (freelancers and language service providers) and subject matter experts (SMEs). You will also contribute to optimizing workflows while ensuring translation accuracy and consistency.This role necessitates close collaboration with enterprise project managers, localization leads, and other internal teams to ensure smooth project execution. You will act as the primary point of contact for feedback, identifying and escalating issues when necessary, while maintaining a cooperative relationship with stakeholders to contribute to project success.Key Responsibilities:Project Setup and Management: Create and manage translation projects using XTM TMS, ensuring deadlines, budgets, and quality standards are met in collaboration with enterprise project managers.Utilizing AI: Implement AI tools such as machine translation and language models to improve workflow efficiency, automate tasks, and deliver high-quality translations.Content Coordination: Manage the translation of diverse content from English to Japanese, collaborating with the content team to ensure quality and consistency.Translation Memory Management: Organize files, update translation memory records, and prepare translations to promote optimal resource usage.Supplier Management: Select, onboard, and manage external translators, language service providers (LSPs), and SMEs to ensure timely delivery and quality. Clearly communicate project scope and delivery requirements to support smooth operations.Quality Assurance: Conduct quality checks on translations to guarantee accuracy, cultural appropriateness, and technical precision. Collaborate with the localization lead to maintain PeopleCert’s quality standards.Feedback and Problem Solving: Serve as the main point of contact for stakeholder feedback, proactively identifying and escalating issues in collaboration with the localization lead and enterprise project managers.Administrative Tasks: Accurately and timely handle administrative tasks such as file management, report creation, and communication with suppliers to support smooth project progression.

About the RoleJoin Neural Concept's innovative ML Application Engineering team, where our primary mission is to assist customers in Japan in overcoming their most intricate engineering challenges. Collaborating closely with engineering and design teams across the automotive, aerospace, and energy sectors, we deeply understand their obstacles and pains, guiding them to discover solutions that expedite their design processes. By harnessing our advanced platform, we unlock the potential of complex computer-aided engineering datasets, making a tangible impact on product design workflows. Through the integration of 3D deep learning and engineering intelligence, we empower our clients to create superior products more efficiently.As an essential member of the Application Engineering Team, your role will involve enabling industry leaders to transform their product design approaches using state-of-the-art technologies. Your expertise will inspire trust and respect from our clients through the delivery of high-quality technical solutions. This is your opportunity to be at the forefront of engineering and AI, collaborating with premier clients globally while influencing the evolution of the industry. If you are excited about experiencing the rapid advancements in engineering, this is the team for you.ResponsibilitiesLead projects alongside our clients' engineering teams, analyzing and processing engineering data utilizing our platform and Python libraries to develop customized solutions and workflows.Implement our machine learning and deep learning methodologies to address various engineering and physics challenges, delivering proofs-of-concept that showcase how our technology adds value in CAD, CAE, and manufacturing.Educate customer teams on effectively utilizing our methods and platform, ensuring seamless integration of AI into their workflows.Collaborate closely with our developers to translate customer feedback and requirements into product enhancements.About YouYou are passionate about solving real-world problems through machine learning and automation, with a commitment to transforming engineering practices for industry leaders.You hold a Master’s or PhD in Engineering, Applied Mathematics, or Physics.You possess a strong grasp of both engineering concepts and machine learning techniques, showcasing your ability to bridge the gap between the two domains.

Join our dynamic team at IFS as a Senior Solution Architect specializing in Manufacturing ERP solutions. We are seeking a talented individual who possesses a deep understanding of manufacturing processes and ERP systems, along with fluency in Japanese. This role offers a unique opportunity to contribute to innovative projects while collaborating with global clients.

Join KnowBe4, the global frontrunner in Human Risk Management, empowering over 70,000 organizations worldwide over the past 15 years. As innovators in security, we have been AI-powered since 2016, leading the market with cutting-edge solutions. Our comprehensive HRM+ platform integrates continuous risk intelligence, advanced technical defenses, and tailored training programs, equipping organizations to cultivate robust security cultures. We focus on helping organizations understand, quantify, and mitigate human risk across their workforce, effectively shielding them from deepfakes and evolving AI-driven threats.At KnowBe4, we believe that safeguarding organizations from cyber threats goes hand in hand with fostering a positive impact on the environment. We advocate for collective resilience, which necessitates the protection of our people, data, and the planet.

About Us Hitachi Digital Services (HDS) is a pioneering global provider of digital solutions and transformation services, driven by a vision of harnessing the world's potential. With a people-centric approach, we focus on creating a better future. Each day, we work to enhance urban environments, conserve natural resources, protect vital ecosystems, and save lives through innovative technology and deep expertise. Our commitment to accelerating change is what sets us apart. We value diversity in experiences, perspectives, and passions, and we believe that these qualities are just as crucial as meeting every requirement. The Team Our Japan office is enhancing its offshore engineering services by leveraging development centers in Vietnam and India, creating a global delivery framework that prioritizes both quality and cost efficiency. The Role We are looking for a Japanese-speaking Business Analyst to join our project team in Tokyo. The successful candidate will serve as a vital link between our Japanese clients and offshore delivery teams, analyzing business and system requirements while supporting the entire project lifecycle. A technical background or familiarity with IT systems will be a significant advantage. Collaborate closely with Japanese clients to gather, clarify, and document business and system requirements. Translate business needs into functional specifications or user stories for the development team. Facilitate effective communication between Japanese stakeholders and offshore technical teams in Vietnam and India. Assist project managers with requirement tracking, change management, and test planning. Review deliverables and provide feedback to ensure alignment with client expectations. Participate in system walkthroughs, demos, and user acceptance testing (UAT) sessions. Prepare bilingual documentation in Japanese and English.

About UsHitachi Digital Services is at the forefront of global digital solutions and transformation, driven by a vision to unlock the full potential of our world. Our people-centric approach empowers us to create a positive impact on urban development, environmental conservation, and human well-being. Through innovative technology and extensive expertise, we propel our company and clients toward future advancements.Our TeamAs part of a robust global delivery network with over 300 professionals, Hitachi Digital Services Vietnam collaborates seamlessly with teams across Japan, India, Portugal, and the USA. We take on diverse projects, ranging from cloud migration to digital modernization and advanced analytics, ensuring operational excellence and agile delivery for transformative outcomes.Your RoleAs a Senior Japanese Speaking Mobile Developer, you will be responsible for building mobile applications tailored for the banking sector. Your role will involve effective communication with Japanese clients to gather requirements and clarify issues, ensuring alignment between stakeholder expectations and the project team.Design, develop, and maintain high-performance mobile applications using Java and Kotlin.Implement a robust architecture and scalable codebase structure.Collaborate on design systems, providing clear technical documentation and diagrams.Engage in code reviews, troubleshooting, and performance optimization efforts.Work alongside cross-functional teams while communicating fluently in Japanese.Contribute to CI/CD processes and explore cloud integration opportunities.

Join our dynamic team at Hootsuite as a Bilingual Enterprise Customer Support Advocate fluent in both English and Japanese. In this pivotal role, you will provide exceptional support to our most valued Enterprise customer accounts, ensuring they receive timely, friendly, and precise assistance through various communication channels. You will play a crucial role in facilitating the customer onboarding process while identifying and reporting trends related to support escalation workflows. Your professional and engaging communication will enhance our global customer relationships. This is a hybrid position for candidates based in Tokyo, Japan, reporting directly to the Senior Manager of Enterprise Customer Support.

About Us Founded in 2009, Keywords Studios is a leading global provider of technical services to the gaming industry, with our Japan branch, Keywords International, employing around 400 talented individuals. With over 12,000 professionals across 70+ locations worldwide, we are committed to being the best partner for clients in game development, art asset production, audio production, QA testing, translation, marketing, and player engagement. Our workplace is characterized by a casual, diverse, and flat culture where English and Japanese are the official languages. We value work-life balance and provide a refreshing environment for our employees!We are currently seeking a Japanese Customer Support Agent to join our Player Engagement team, responding to inquiries from players of popular games in Japanese. Job Responsibilities Respond to inquiries via email or chat from players of assigned games, utilizing management tools to log and analyze data, and escalating issues to supervisors or clients when necessary.Create and update documentation, including reports, templates, and manuals as required.English will be used for translating inquiries, reading documents, and internal communications (team-specific requirements may vary).

About Us At Hitachi Digital Services, we are committed to driving innovation and transformation across the globe. With a focus on people and sustainability, we strive to create a better future by enhancing urban spaces, conserving resources, and leveraging technology to address critical challenges. Our mission is to empower positive change through collaboration and technological advancement. We value diverse perspectives and life experiences, recognizing that passion and character are just as important as technical skills. The Team As part of a robust global delivery network comprised of 300 professionals, our Vietnam branch works closely with teams in Japan, India, Portugal, and the US to serve clients worldwide. We engage in a wide variety of projects, from cloud migration to digital modernization and advanced analytics, with a focus on operational excellence and agile project delivery. The Role We are looking for a Senior Japanese-Speaking Java Engineer to work onsite at our client's office in Tokyo, Japan, while leading our offshore team in Vietnam. Key responsibilities include: Developing high-quality, testable, and efficient code. Creating reusable components and libraries for future use. Diagnosing and troubleshooting to enhance performance, alongside providing thorough code documentation. Contributing to technical documentation and participating in code reviews. What You Bring A Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or a related technical field. Minimum of 4 years of experience in Java development, including technologies like Apache Camel and Azure. Familiarity with the entire software development lifecycle, from requirements analysis to design, development, testing, and implementation. Experience in the financial domain is advantageous. Willingness to be onsite in Japan for at least 2 years. Language Proficiency Japanese: Native or business level proficiency.

Since 1998, we have been dedicated to transforming the way players engage with their beloved games, expanding into a diverse global team of over 12,000 experts across 70+ studios in 26 countries.We provide essential support to video game developers and publishers by offering a comprehensive range of services, including art, audio, testing, localization, and our rapidly expanding Player Engagement sector. This division delivers technical support, community management, and trust & safety services for a broad spectrum of both AAA and Indie studios.Join us in our quest to cultivate vibrant player communities and deliver unforgettable experiences! Role OverviewAs a Player Support Agent, you will be the vital connection between our clients and the gaming community. Your role will involve investigating and promptly addressing players' inquiries while providing insightful feedback to our development teams. Come aboard for a stimulating work environment, continuous personal development, and the opportunity to create a significant impact. Elevate your career and apply now! Key Skills We Are Seeking:Communication:Deliver exceptional customer service to players.Quickly investigate and resolve player inquiries via ticketing, email, or chat.Support internal teams with project-related requests to enhance collaboration.Gather and relay player feedback following established protocols.Provide translations as needed to facilitate smooth communication.Analytics:Keep detailed and accurate records to streamline processes.Ensure timely escalation of issues in line with established guidelines.Contribute to improved support processes through personalized macros and a knowledge base.Assist in maintaining high-quality standards through quality control.Leadership:Participate in valuable training sessions to enhance your skills and knowledge.Effectively manage your time and responsibilities to meet players' needs.Business Acumen:Gain mastery of our products' gameplay to enhance player support.Proficiency in Helpshift/Zendesk or other CRM tools for efficient support.Experience with macro customization for efficient response management.Familiarity with MS Office or Google Suite for documentation.

Join our dynamic team as a Japanese Audio Transcription Quality Assurance Specialist. In this role, you will be responsible for ensuring the accuracy and quality of audio transcriptions in Japanese. This is an exciting opportunity for detail-oriented individuals who are passionate about language and transcription.

Join Hudl as a Customer Success Manager II, where you'll play a pivotal role in ensuring our Japanese-speaking clients achieve their goals and derive maximum value from our products. As a part of our dedicated team, you'll leverage your expertise to foster strong relationships, provide tailored solutions, and drive customer engagement in the dynamic sports technology landscape.