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Experience Level
Senior Level Manager
About the job
Figma seeks a Senior Manager, Customer Experience & Solutions to join the team in Tokyo, Japan. This position leads projects aimed at raising customer satisfaction by creating new solutions and ensuring consistently high service standards. Close collaboration with teams across Figma is central to shaping strategies that boost customer engagement and encourage lasting loyalty.
Key responsibilities
Direct initiatives that enhance customer satisfaction and retention
Partner with cross-functional teams to design and launch customer-centric strategies
Promote service improvements and explore innovative ways to improve user experience
Requirements
Proven experience managing customer experience or solutions in a similar capacity
Demonstrated success developing strategies that increase user satisfaction
Strong ability to collaborate across departments and deliver measurable results
Figma seeks a Senior Manager, Customer Experience & Solutions to join the team in Tokyo, Japan. This position leads projects aimed at raising customer satisfaction by creating new solutions and ensuring consistently high service standards. Close collaboration with teams across Figma is central to shaping strategies that boost customer engagement and encourag…
Join our expanding team as a Freelance Customer Experience Trainer in Japan!About Us: Established in 2006, CXG began its journey with two visionary entrepreneurs. We have since evolved into a global powerhouse, operating across 12 offices on four continents, serving over 200 luxury brands in 70 countries. Our diverse team of over 160 professionals is dedicated to transforming customer experiences and delivering strategic solutions that resonate with premium and luxury brands.Your Role:In this dynamic and fast-paced environment, you will collaborate with team members to ensure project requirements and deadlines are met. Key responsibilities include:Assessing clients’ learning needs to provide impactful training to their teams.Collaborating on project plans to identify training needs, objectives, and schedules.Designing and creating effective training programs.Facilitating engaging training sessions both in-person and online (including retail programs and workshops) to foster mindset change and behavioral transformation.Utilizing diverse methodologies to inspire participants, including discussions, demonstrations, games, and storytelling.Providing coaching both on-site and online.
Company OverviewChannel Talk aims to resolve communication challenges between enterprises and customers, providing an "All-in-One AI Messenger" for seamless conversations anytime, anywhere. Leveraging CRM data, we design support processes and automate inquiries through AI, addressing everything from customer service efficiency to enhancing the customer experience—all within a single platform. Currently operational in Japan, South Korea, and the United States, Channel Talk is utilized by over 200,000 companies and is rapidly advancing as one of the fastest-growing B2B firms in Asia. Why We're HiringThe CX team at Channel Talk is pivotal in designing and evolving the customer experience, transcending traditional support roles. As we accelerate our product development in AI agents (ALF), workflows, and CRMs, the diversity in customer industries, sizes, and maturity levels demands a more robust CX presence to guide clients in achieving success through our offerings. We aim to not only convey the value of our products accurately but also prevent churn while evolving Channel Talk through customer success. To strengthen this core function, we are enhancing our CX team. Key Responsibilities• Identify challenges based on inquiry data and usage, proposing enhancements aimed at reducing churn, improving efficiency, and elevating the customer experience.• Support the design, tuning, and operational integration of AI agents (ALF), workflows, tags, FAQs, etc.• Provide feedback from customer insights and frontline knowledge to product development and sales teams to contribute to feature improvements and new feature planning.• Build replicable CX operation models through case studies and knowledge management, enhancing the overall team capability.• Create valuable content for customers, including user guides and blog articles. Position Advantages• Work focused on "customer experience design," directly impacting customer business outcomes rather than mere support.• Gain frontline practical knowledge through continuously evolving products like AI agents (ALF) and CRMs.• Engage directly in product improvement and business decision-making through primary customer information.• Develop reproducible problem-solving skills by engaging with a diverse range of clients across various industries, sizes, and maturity levels.• Join a team that views CX not just as "operations" but as a strategic driver for business growth, allowing for a high-level career trajectory. QualificationsEssential Experience/Skills• Over 2 years of practical experience in customer success, customer support, or CX within SaaS or IT products.• Experience in collaborating across multiple teams to resolve customer issues. Preferred Experience/Skills• Experience with the implementation and operation of tools like AI, chatbots, CRM, and MA.• Proven track record of designing and executing improvement measures based on data (inquiry volume, churn rate, utilization rate, etc.).• Involvement in team and system building through product improvement proposals and knowledge management.• Business-level proficiency in Korean. Ideal Candidate Profile• Think critically about the essence of customer issues rather than merely accepting requests at face value.• Proactively develop hypotheses and take action even in uncertain situations, applying learnings to subsequent tasks.• View CX not as a cost center or defensive operation, but as a growth driver for the business.• Collaborate actively with other teams such as product, sales, and development, keeping an eye on overall optimization.• Enjoy adapting to rapid changes and continuously updating oneself. Location2-3-2 Kojimachi, Hanzomon PREX North 13F, Chiyoda, Tokyo Employment DetailsEmployment TypeFull-time (3-month probation period) Working HoursFlexible hours (Core time from 9:00 to 15:00) Benefits• Complete two-day weekends (including holidays and year-end/New Year)• Full social insurance coverage• Sponsorship for study group participation• Book purchasing system• Health promotion subsidy and language training allowance (up to ¥20,000/month)• AI tool utilization allowance (up to ¥10,000/month, separate from company-wide contracts)
CLO Virtual Fashion specializes in innovative 3D garment simulation technology, providing a comprehensive suite of services ranging from concept planning and design development to production, marketing, fitting, and styling within the fashion industry.Founded in 2009, CLO Virtual Fashion has established a unique technological ecosystem for digital fashion, leading the global market.Our offerings include CLO, Marvelous Designer, and Jinny—state-of-the-art 3D fashion design software, as well as platforms like CLO-SET and CONNECT that streamline workflows in sustainable and efficient ways. These solutions enhance the interaction between physical and digital garments within CLO's system.As a global leader in the digital fashion market, CLO Virtual Fashion operates 15 offices across 13 countries, including Asia, North America, Europe, and South America, continually expanding our reach by partnering with numerous clients around the world.Position OverviewWe are currently seeking a new team member for the Japanese market. All our employees, regardless of their local office, are integral members of our global team, contributing to a dynamic, startup-like environment. Our members collaborate across various roles, sharing ideas and working with a passion for 3D and fashion.Are you ready to work with our global team as the Customer Experience Manager (CX Manager) focused on the Japanese market?The CX team manages accounts for individual and student users of our 3D fashion design software, 'CLO'. The CX Manager will initiate, execute, and oversee services that connect our company with creators worldwide, aiming to establish a seamless workflow. Team members span locations including South Korea, the United States, China, Germany, Spain, France, India, and Brazil.
OpenAI seeks a Customer Success Manager for Advertising Solutions based in Tokyo, Japan. This position centers on helping clients maximize the value of OpenAI’s advertising technologies. Building trust and maintaining strong client partnerships are key parts of the job, along with providing strategic guidance to support better advertising outcomes. What you will do Work directly with clients to help them realize the full value of OpenAI’s advertising solutions Guide and support clients as they improve advertising performance Collaborate with both clients and internal teams to address needs and drive results using advanced AI tools Who thrives in this role People skilled at building and maintaining strong client relationships Those who enjoy applying advanced AI technology to solve business problems Individuals who feel comfortable offering both strategic advice and hands-on support
Role overview IFS AB seeks a Senior Quality Experience Analyst to join the team in Tokyo. The role centers on enhancing the quality of customer interactions and strengthening service delivery across the organization. Key responsibilities Analyze customer feedback to spot patterns and highlight areas needing improvement Carry out quality assessments at different customer touchpoints Develop and put in place strategies that raise service standards Share findings and insights to inform decisions about customer experience Location This position is located in Tokyo.
Role Overview Dialpad is looking for a Senior Manager, Customer Success to guide a team based in Tokyo, Japan. This role focuses on helping clients realize the full value of Dialpad’s products and services. What You Will Do Lead and support a team of customer success professionals. Shape and execute strategies to improve customer satisfaction and retention. Build strong relationships with key client stakeholders. Review and analyze customer feedback to identify areas for improvement. Launch and manage initiatives that make the customer journey more effective. About Dialpad Dialpad delivers communication solutions to businesses worldwide. The Tokyo team works to empower clients with tools that support their growth and success.
Company Introduction At Coupang, our mission is to create a ‘wow experience’ for our customers. Our innovative platform, Rocket Now, offers a delivery service with no fees, aiming to alleviate the financial burden on users of our food delivery service. Rocket Now is dedicated to revolutionizing Japan’s delivery market. Our goal is to fundamentally reshape the food delivery landscape by developing services that prioritize customer satisfaction. We empower our employees to drive innovation and take initiative in a fast-paced environment to achieve outstanding results. If you’re passionate about delivering exceptional customer service and leading market innovation, we invite you to join Rocket Now.
Join DeepLDeepL is a pioneering AI product and research organization dedicated to developing secure and intelligent solutions for intricate business challenges. Our Language AI platform is trusted by over 200,000 business clients and millions of individuals across 228 global markets for its human-like translation, enhanced writing capabilities, and real-time voice translation. Building on a legacy of innovation, quality, and security, DeepL is broadening its scope beyond language services with products like DeepL Agent, an autonomous AI assistant designed to revolutionize productivity for businesses and knowledge workers alike. Founded in 2017 by CEO Jarek Kutylowski, DeepL boasts a team of over 1,000 passionate employees and is backed by esteemed investors including Benchmark, IVP, and Index Ventures.Our ambition is to establish ourselves as the global leader in trusted, intelligent AI technology, crafting products that enhance communication, nurture connections, and generate meaningful impact. To realize this vision, we invite talented individuals like you to embark on this journey with us. If you are eager to influence the future of AI and advance your career in a dynamic, purpose-driven environment, DeepL is the place for you.What Makes Us UniqueOur unique blend of cutting-edge AI technology, impactful work, and a thriving culture distinguishes us from the rest. We are a collective of innovators, researchers, and creators united by a common goal: to unlock human potential by simplifying, enhancing, and connecting work processes.Feedback about the work experience at DeepL is overwhelmingly positive. This could stem from our technology, which empowers millions of individuals and businesses to communicate and collaborate more effectively each day, or from the trust, curiosity, and care that define our culture.One thing is certain: joining DeepL means becoming part of a team committed to innovation, growth, and well-being. Learn more about life at DeepL on LinkedIn, Instagram, and our Blog.
Embrace the Future of Commerce with Whatnot!Whatnot stands as the premier live shopping platform in North America and Europe, dedicated to helping you buy, sell, and explore the items you adore. We are revolutionizing e-commerce by merging community, shopping, and entertainment into a unique space tailored for you. As a remote co-located team, our drive for innovation is firmly grounded in our core values. With operational hubs across the US, UK, Germany, Ireland, Poland, and Australia, we are collectively shaping the future of online marketplaces.From fashion and beauty to electronics and collectibles such as trading cards, comic books, and even live plants, our live auctions cater to every interest.We are just getting started! As one of the fastest-growing marketplaces, we seek bold, forward-thinking problem solvers across all functions. Discover the latest updates from Whatnot on our news and engineering blogs. Join us in empowering individuals to transform their passions into thriving businesses and foster connections through commerce. Role OverviewAs a crucial member of our Customer Experience team, your responsibility will be to ensure an exceptional user experience through process enhancement, order management, and effective problem resolution. Your mission will be to guarantee that our customers receive their ordered products promptly, and if any issues arise, you will be dedicated to rectifying them swiftly.Engage with buyers and sellers with a customer-first, courteous approach to ensure a delightful experience.Address all customer inquiries related to payments, orders, shipments, and general questions promptly and with high quality.Develop expertise in Whatnot's products, processes, and systems to drive positive user outcomes.Collaborate with cross-functional teams to troubleshoot, research, and resolve outstanding queries.Identify opportunities to reduce repeat inquiries and enhance the overall customer experience.We offer the flexibility to work from home or from one of our global office hubs, while also valuing in-person collaboration for planning, problem-solving, and fostering connections.
Join our dynamic team at Anthropic as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative AI solutions. In this position, you will be responsible for building strong customer relationships, providing strategic guidance, and proactively addressing client needs to enhance satisfaction and retention.
Join DeepL's Innovative TeamDeepL is a pioneering AI research and product company dedicated to developing secure and intelligent solutions to address complex business challenges. Trusted by over 200,000 business clients and millions of individual users across 228 global markets, our Language AI platform is renowned for its human-like translation capabilities, enhanced writing tools, and real-time voice translation.As we evolve, DeepL is expanding its horizons beyond language services with innovative offerings like DeepL Agent, our autonomous AI assistant designed to revolutionize productivity for businesses and knowledge workers alike. Founded by Jarek Kutylowski in 2017, our team has grown to over 1,000 dedicated employees, supported by esteemed investors including Benchmark, IVP, and Index Ventures.Our mission is to lead the global market in trustworthy AI technology, creating products that enhance communication, foster connections, and make a significant impact. If you’re eager to influence the future of AI and advance your career in a dynamic, purpose-driven environment, DeepL is your next destination.Why Choose DeepL?At DeepL, we blend cutting-edge AI technology with meaningful work, nurturing a culture where innovation thrives. Our diverse team of researchers, innovators, and creators is united by a shared mission: to unlock human potential by making work simpler, smarter, and more connected.The feedback we receive about working at DeepL is overwhelmingly positive, reflecting our state-of-the-art technology that empowers individuals and businesses to communicate more effectively. Our culture is built on trust, curiosity, and care, making DeepL a fulfilling place to work.Joining DeepL means becoming part of a dedicated team focused on innovation, growth, and well-being. Discover more about life at DeepL on LinkedIn, Instagram, and our Blog.Your RoleWe are looking for an experienced, strategic, and empowering leader to oversee and expand our Customer Success team in the APJ region. This critical leadership role will be instrumental in enhancing customer value, retention, and growth for our largest and most complex accounts, as well as our expanding customer base.
As a Senior Solution Architect specializing in Delivery at IFS, you will play a pivotal role in transforming complex customer requirements into innovative solutions. You will lead the technical delivery of our projects, ensuring the highest standards of quality and efficiency while collaborating with cross-functional teams.Key responsibilities include architecting scalable solutions, engaging with clients to understand their needs, and providing guidance throughout the project lifecycle. Your expertise will be instrumental in driving successful implementations and ensuring customer satisfaction.
About DeepLDeepL is a leading global AI product and research firm dedicated to developing secure and intelligent solutions for intricate business challenges. With a robust clientele exceeding 200,000 businesses and millions of users across 228 markets, our Language AI platform is trusted for its human-like translation capabilities, enhanced writing, and real-time voice translation. Since our inception in 2017 by CEO Jarek Kutylowski, DeepL has grown to employ over 1,000 dedicated professionals and is supported by esteemed investors such as Benchmark, IVP, and Index Ventures.We aspire to establish ourselves as the global frontrunner in reliable, intelligent AI technology by creating products that enhance communication, build connections, and make a significant impact. To realize this vision, we invite talented individuals like you to embark on this transformative journey with us. If you're eager to influence the future of AI and develop your career in a dynamic, purpose-driven setting, DeepL is the place for you.What Makes Us UniqueOur unique blend of state-of-the-art AI technology, purposeful work, and a supportive culture allows our team to thrive. We are a collective of innovators, researchers, and creators united by a mission to unlock human potential by simplifying, enhancing, and connecting work.Feedback about working at DeepL is overwhelmingly positive, reflecting our technology's impact on millions of individuals and businesses, as well as the trust, curiosity, and care that define our culture.Joining DeepL means becoming part of a team committed to innovation, growth, and well-being. Explore more about life at DeepL on our LinkedIn, Instagram, and our Blog.
At Mapbox, we are revolutionizing the real-time location platform for a new wave of location-centric businesses. Our platform stands out by providing organizations with an unparalleled suite of tools to facilitate the navigation of people, packages, and vehicles globally. With over 4 million registered developers, Mapbox is the preferred choice due to its flexibility, robust security measures, and compliance with privacy standards. Companies leverage our applications, data, SDKs, and APIs to craft tailored and engaging experiences that captivate their audiences.Mapbox Japan is on the lookout for innovative individuals to help shape the future!If you are passionate about maps, mobility, and location technology, we invite you to explore this opportunity!As a Solutions Architect, you will collaborate with a diverse range of clients, from global OEMs to domestic startups, to co-create the next generation of mobility experiences.
Join Coupa Software as a Customer Solution Partner, where you will play a crucial role in driving our services sales. You will work closely with clients to understand their needs and deliver tailored solutions that foster successful partnerships. This position offers a unique opportunity to leverage your expertise in service sales to contribute to the growth and success of our organization.
Join the Identity Revolution with OktaOkta is recognized as The World’s Identity Company, empowering individuals to securely access any technology, anywhere, on any device or application. Our versatile and inclusive platforms, including the Okta and Auth0 platforms, are designed to deliver secure access, authentication, and automation, positioning identity as the cornerstone of organizational security and growth.At Okta, we embrace diverse perspectives and experiences. We are seeking individuals who are not just checklist-tickers, but lifelong learners who will enrich our team with their unique insights.Become a part of our mission! We are crafting a future where Identity truly belongs to you.About the RoleAs a pivotal member of the Okta Japan Solutions Engineering team, the Senior Solutions Engineer for the Auth0 Platform will act as a vital technical and business advisor to both customers and partners. Your deep passion for technology and extensive expertise will enable you to plan, propose, and illustrate how Auth0 solutions effectively address critical business challenges for a diverse range of stakeholders, from operational practitioners to C-suite executives, throughout the sales cycle. Your contributions will be instrumental in achieving our quarterly and annual sales objectives in Japan.Key ResponsibilitiesCollaborate closely with the sales team and related departments to establish yourself as a trusted authority in technology and the Identity Security domain, ensuring customers fully appreciate the value and capabilities of the Auth0 Platform.Effectively communicate the advantages of implementing Auth0 solutions to customers across various roles (from practitioners to executives) and establish their trust.Serve as the primary technical resource, skillfully addressing product functionality questions and intricate technical inquiries from customers, partners, and internal Auth0 teams.Promote knowledge sharing by contributing to and utilizing best practices and reusable assets, proactively enhancing the proficiency and efficiency of the entire Solutions Engineering team.Support the sales process through the creation of tailored demonstrations, presentations, and solutions that align with customer needs and objectives.
About Appier Appier is a pioneering software-as-a-service (SaaS) firm that leverages artificial intelligence (AI) to enhance business decision-making. Established in 2012 with the aim of democratizing AI, Appier’s mission is to transform AI into tangible returns on investment by creating intelligent software solutions. With 17 offices across the APAC region, Europe, and the U.S., we are publicly listed on the Tokyo Stock Exchange (Ticker number: 4180). For more information, visit www.appier.com. Since entering the Japanese market in 2014, we have successfully partnered with major brands in Advertising, Digital Content, E-commerce, Financial Services, and Consumer Products. This success enabled us to transition from the Japan Growth market to the Prime segment just one year and nine months post our IPO in 2021. About The RoleWe are on the lookout for a dedicated Customer Success Manager to lead the customer success initiatives for key accounts within Appier’s enterprise solutions division in Japan. This position is located in Tokyo. The primary objective of the customer success team is to generate effective solutions from both business and technical perspectives, ensuring successful implementation with our clients. This role demands exceptional digital marketing acumen, technical expertise, and strong communication skills to adeptly manage client requirements and expectations. Responsibilities Maintain high levels of customer satisfaction to ensure client retention, account renewals, and expansion of account annual contract value (ACV) as measured by quarterly goals. Drive the onboarding of new customers and promote ongoing adoption through the development of use cases and feature utilization, enhancing business value for customers using our Enterprise solutions.
About Behavox Behavox builds data-driven solutions for global enterprises, helping organizations turn complex data into practical insights. The company’s platform supports risk management, compliance, and revenue growth for multinational clients. With multilingual products powered by AI and machine learning, Behavox works to support every function across large organizations. Clients rely on Behavox to aggregate, analyze, and act on their data, uncovering new opportunities and solving business challenges. The team values creative thinkers who are eager to push boundaries and develop new solutions. Role Overview: Customer Success Manager 3 Based in Tokyo, the Customer Success Manager 3 will join a team focused on delivering ongoing value to clients. The main goal is to prevent customer churn by ensuring clients see strong returns on their investment and by identifying opportunities for upselling. This role involves working closely with clients to help them define key performance indicators and reach their business goals. During implementation, the Customer Success Manager will coordinate and execute all functional deliverables, laying the groundwork for long-term client success. After launch, the focus shifts to tracking program results, sharing best practices, building relationships with executive stakeholders, and deepening engagement within accounts. What You Will Do Work with major financial institutions around the world. Help build and strengthen the foundation of the Customer Success team. Drive measurable ROI across a growing portfolio of machine learning-powered products.
Join AKQA as a Senior User Experience (UX) Designer, where you will conceptualize, design, and implement intuitive interfaces that enhance the user experience of technology. Collaborating closely with strategists, researchers, and technologists, our UX designers adopt a human-centered approach to craft visually appealing and meaningful brand interactions.In this pivotal role, you will harmonize business objectives with customer needs and technical specifications, creating blueprints for solutions that captivate both clients and users.Located in Tokyo, you will thrive in a vibrant, internationally-focused environment, working alongside some of the industry's brightest talents to deliver exceptional experiences for both local and global markets.
Figma seeks a Senior Manager, Customer Experience & Solutions to join the team in Tokyo, Japan. This position leads projects aimed at raising customer satisfaction by creating new solutions and ensuring consistently high service standards. Close collaboration with teams across Figma is central to shaping strategies that boost customer engagement and encourag…
Join our expanding team as a Freelance Customer Experience Trainer in Japan!About Us: Established in 2006, CXG began its journey with two visionary entrepreneurs. We have since evolved into a global powerhouse, operating across 12 offices on four continents, serving over 200 luxury brands in 70 countries. Our diverse team of over 160 professionals is dedicated to transforming customer experiences and delivering strategic solutions that resonate with premium and luxury brands.Your Role:In this dynamic and fast-paced environment, you will collaborate with team members to ensure project requirements and deadlines are met. Key responsibilities include:Assessing clients’ learning needs to provide impactful training to their teams.Collaborating on project plans to identify training needs, objectives, and schedules.Designing and creating effective training programs.Facilitating engaging training sessions both in-person and online (including retail programs and workshops) to foster mindset change and behavioral transformation.Utilizing diverse methodologies to inspire participants, including discussions, demonstrations, games, and storytelling.Providing coaching both on-site and online.
Company OverviewChannel Talk aims to resolve communication challenges between enterprises and customers, providing an "All-in-One AI Messenger" for seamless conversations anytime, anywhere. Leveraging CRM data, we design support processes and automate inquiries through AI, addressing everything from customer service efficiency to enhancing the customer experience—all within a single platform. Currently operational in Japan, South Korea, and the United States, Channel Talk is utilized by over 200,000 companies and is rapidly advancing as one of the fastest-growing B2B firms in Asia. Why We're HiringThe CX team at Channel Talk is pivotal in designing and evolving the customer experience, transcending traditional support roles. As we accelerate our product development in AI agents (ALF), workflows, and CRMs, the diversity in customer industries, sizes, and maturity levels demands a more robust CX presence to guide clients in achieving success through our offerings. We aim to not only convey the value of our products accurately but also prevent churn while evolving Channel Talk through customer success. To strengthen this core function, we are enhancing our CX team. Key Responsibilities• Identify challenges based on inquiry data and usage, proposing enhancements aimed at reducing churn, improving efficiency, and elevating the customer experience.• Support the design, tuning, and operational integration of AI agents (ALF), workflows, tags, FAQs, etc.• Provide feedback from customer insights and frontline knowledge to product development and sales teams to contribute to feature improvements and new feature planning.• Build replicable CX operation models through case studies and knowledge management, enhancing the overall team capability.• Create valuable content for customers, including user guides and blog articles. Position Advantages• Work focused on "customer experience design," directly impacting customer business outcomes rather than mere support.• Gain frontline practical knowledge through continuously evolving products like AI agents (ALF) and CRMs.• Engage directly in product improvement and business decision-making through primary customer information.• Develop reproducible problem-solving skills by engaging with a diverse range of clients across various industries, sizes, and maturity levels.• Join a team that views CX not just as "operations" but as a strategic driver for business growth, allowing for a high-level career trajectory. QualificationsEssential Experience/Skills• Over 2 years of practical experience in customer success, customer support, or CX within SaaS or IT products.• Experience in collaborating across multiple teams to resolve customer issues. Preferred Experience/Skills• Experience with the implementation and operation of tools like AI, chatbots, CRM, and MA.• Proven track record of designing and executing improvement measures based on data (inquiry volume, churn rate, utilization rate, etc.).• Involvement in team and system building through product improvement proposals and knowledge management.• Business-level proficiency in Korean. Ideal Candidate Profile• Think critically about the essence of customer issues rather than merely accepting requests at face value.• Proactively develop hypotheses and take action even in uncertain situations, applying learnings to subsequent tasks.• View CX not as a cost center or defensive operation, but as a growth driver for the business.• Collaborate actively with other teams such as product, sales, and development, keeping an eye on overall optimization.• Enjoy adapting to rapid changes and continuously updating oneself. Location2-3-2 Kojimachi, Hanzomon PREX North 13F, Chiyoda, Tokyo Employment DetailsEmployment TypeFull-time (3-month probation period) Working HoursFlexible hours (Core time from 9:00 to 15:00) Benefits• Complete two-day weekends (including holidays and year-end/New Year)• Full social insurance coverage• Sponsorship for study group participation• Book purchasing system• Health promotion subsidy and language training allowance (up to ¥20,000/month)• AI tool utilization allowance (up to ¥10,000/month, separate from company-wide contracts)
CLO Virtual Fashion specializes in innovative 3D garment simulation technology, providing a comprehensive suite of services ranging from concept planning and design development to production, marketing, fitting, and styling within the fashion industry.Founded in 2009, CLO Virtual Fashion has established a unique technological ecosystem for digital fashion, leading the global market.Our offerings include CLO, Marvelous Designer, and Jinny—state-of-the-art 3D fashion design software, as well as platforms like CLO-SET and CONNECT that streamline workflows in sustainable and efficient ways. These solutions enhance the interaction between physical and digital garments within CLO's system.As a global leader in the digital fashion market, CLO Virtual Fashion operates 15 offices across 13 countries, including Asia, North America, Europe, and South America, continually expanding our reach by partnering with numerous clients around the world.Position OverviewWe are currently seeking a new team member for the Japanese market. All our employees, regardless of their local office, are integral members of our global team, contributing to a dynamic, startup-like environment. Our members collaborate across various roles, sharing ideas and working with a passion for 3D and fashion.Are you ready to work with our global team as the Customer Experience Manager (CX Manager) focused on the Japanese market?The CX team manages accounts for individual and student users of our 3D fashion design software, 'CLO'. The CX Manager will initiate, execute, and oversee services that connect our company with creators worldwide, aiming to establish a seamless workflow. Team members span locations including South Korea, the United States, China, Germany, Spain, France, India, and Brazil.
OpenAI seeks a Customer Success Manager for Advertising Solutions based in Tokyo, Japan. This position centers on helping clients maximize the value of OpenAI’s advertising technologies. Building trust and maintaining strong client partnerships are key parts of the job, along with providing strategic guidance to support better advertising outcomes. What you will do Work directly with clients to help them realize the full value of OpenAI’s advertising solutions Guide and support clients as they improve advertising performance Collaborate with both clients and internal teams to address needs and drive results using advanced AI tools Who thrives in this role People skilled at building and maintaining strong client relationships Those who enjoy applying advanced AI technology to solve business problems Individuals who feel comfortable offering both strategic advice and hands-on support
Role overview IFS AB seeks a Senior Quality Experience Analyst to join the team in Tokyo. The role centers on enhancing the quality of customer interactions and strengthening service delivery across the organization. Key responsibilities Analyze customer feedback to spot patterns and highlight areas needing improvement Carry out quality assessments at different customer touchpoints Develop and put in place strategies that raise service standards Share findings and insights to inform decisions about customer experience Location This position is located in Tokyo.
Role Overview Dialpad is looking for a Senior Manager, Customer Success to guide a team based in Tokyo, Japan. This role focuses on helping clients realize the full value of Dialpad’s products and services. What You Will Do Lead and support a team of customer success professionals. Shape and execute strategies to improve customer satisfaction and retention. Build strong relationships with key client stakeholders. Review and analyze customer feedback to identify areas for improvement. Launch and manage initiatives that make the customer journey more effective. About Dialpad Dialpad delivers communication solutions to businesses worldwide. The Tokyo team works to empower clients with tools that support their growth and success.
Company Introduction At Coupang, our mission is to create a ‘wow experience’ for our customers. Our innovative platform, Rocket Now, offers a delivery service with no fees, aiming to alleviate the financial burden on users of our food delivery service. Rocket Now is dedicated to revolutionizing Japan’s delivery market. Our goal is to fundamentally reshape the food delivery landscape by developing services that prioritize customer satisfaction. We empower our employees to drive innovation and take initiative in a fast-paced environment to achieve outstanding results. If you’re passionate about delivering exceptional customer service and leading market innovation, we invite you to join Rocket Now.
Join DeepLDeepL is a pioneering AI product and research organization dedicated to developing secure and intelligent solutions for intricate business challenges. Our Language AI platform is trusted by over 200,000 business clients and millions of individuals across 228 global markets for its human-like translation, enhanced writing capabilities, and real-time voice translation. Building on a legacy of innovation, quality, and security, DeepL is broadening its scope beyond language services with products like DeepL Agent, an autonomous AI assistant designed to revolutionize productivity for businesses and knowledge workers alike. Founded in 2017 by CEO Jarek Kutylowski, DeepL boasts a team of over 1,000 passionate employees and is backed by esteemed investors including Benchmark, IVP, and Index Ventures.Our ambition is to establish ourselves as the global leader in trusted, intelligent AI technology, crafting products that enhance communication, nurture connections, and generate meaningful impact. To realize this vision, we invite talented individuals like you to embark on this journey with us. If you are eager to influence the future of AI and advance your career in a dynamic, purpose-driven environment, DeepL is the place for you.What Makes Us UniqueOur unique blend of cutting-edge AI technology, impactful work, and a thriving culture distinguishes us from the rest. We are a collective of innovators, researchers, and creators united by a common goal: to unlock human potential by simplifying, enhancing, and connecting work processes.Feedback about the work experience at DeepL is overwhelmingly positive. This could stem from our technology, which empowers millions of individuals and businesses to communicate and collaborate more effectively each day, or from the trust, curiosity, and care that define our culture.One thing is certain: joining DeepL means becoming part of a team committed to innovation, growth, and well-being. Learn more about life at DeepL on LinkedIn, Instagram, and our Blog.
Embrace the Future of Commerce with Whatnot!Whatnot stands as the premier live shopping platform in North America and Europe, dedicated to helping you buy, sell, and explore the items you adore. We are revolutionizing e-commerce by merging community, shopping, and entertainment into a unique space tailored for you. As a remote co-located team, our drive for innovation is firmly grounded in our core values. With operational hubs across the US, UK, Germany, Ireland, Poland, and Australia, we are collectively shaping the future of online marketplaces.From fashion and beauty to electronics and collectibles such as trading cards, comic books, and even live plants, our live auctions cater to every interest.We are just getting started! As one of the fastest-growing marketplaces, we seek bold, forward-thinking problem solvers across all functions. Discover the latest updates from Whatnot on our news and engineering blogs. Join us in empowering individuals to transform their passions into thriving businesses and foster connections through commerce. Role OverviewAs a crucial member of our Customer Experience team, your responsibility will be to ensure an exceptional user experience through process enhancement, order management, and effective problem resolution. Your mission will be to guarantee that our customers receive their ordered products promptly, and if any issues arise, you will be dedicated to rectifying them swiftly.Engage with buyers and sellers with a customer-first, courteous approach to ensure a delightful experience.Address all customer inquiries related to payments, orders, shipments, and general questions promptly and with high quality.Develop expertise in Whatnot's products, processes, and systems to drive positive user outcomes.Collaborate with cross-functional teams to troubleshoot, research, and resolve outstanding queries.Identify opportunities to reduce repeat inquiries and enhance the overall customer experience.We offer the flexibility to work from home or from one of our global office hubs, while also valuing in-person collaboration for planning, problem-solving, and fostering connections.
Join our dynamic team at Anthropic as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative AI solutions. In this position, you will be responsible for building strong customer relationships, providing strategic guidance, and proactively addressing client needs to enhance satisfaction and retention.
Join DeepL's Innovative TeamDeepL is a pioneering AI research and product company dedicated to developing secure and intelligent solutions to address complex business challenges. Trusted by over 200,000 business clients and millions of individual users across 228 global markets, our Language AI platform is renowned for its human-like translation capabilities, enhanced writing tools, and real-time voice translation.As we evolve, DeepL is expanding its horizons beyond language services with innovative offerings like DeepL Agent, our autonomous AI assistant designed to revolutionize productivity for businesses and knowledge workers alike. Founded by Jarek Kutylowski in 2017, our team has grown to over 1,000 dedicated employees, supported by esteemed investors including Benchmark, IVP, and Index Ventures.Our mission is to lead the global market in trustworthy AI technology, creating products that enhance communication, foster connections, and make a significant impact. If you’re eager to influence the future of AI and advance your career in a dynamic, purpose-driven environment, DeepL is your next destination.Why Choose DeepL?At DeepL, we blend cutting-edge AI technology with meaningful work, nurturing a culture where innovation thrives. Our diverse team of researchers, innovators, and creators is united by a shared mission: to unlock human potential by making work simpler, smarter, and more connected.The feedback we receive about working at DeepL is overwhelmingly positive, reflecting our state-of-the-art technology that empowers individuals and businesses to communicate more effectively. Our culture is built on trust, curiosity, and care, making DeepL a fulfilling place to work.Joining DeepL means becoming part of a dedicated team focused on innovation, growth, and well-being. Discover more about life at DeepL on LinkedIn, Instagram, and our Blog.Your RoleWe are looking for an experienced, strategic, and empowering leader to oversee and expand our Customer Success team in the APJ region. This critical leadership role will be instrumental in enhancing customer value, retention, and growth for our largest and most complex accounts, as well as our expanding customer base.
As a Senior Solution Architect specializing in Delivery at IFS, you will play a pivotal role in transforming complex customer requirements into innovative solutions. You will lead the technical delivery of our projects, ensuring the highest standards of quality and efficiency while collaborating with cross-functional teams.Key responsibilities include architecting scalable solutions, engaging with clients to understand their needs, and providing guidance throughout the project lifecycle. Your expertise will be instrumental in driving successful implementations and ensuring customer satisfaction.
About DeepLDeepL is a leading global AI product and research firm dedicated to developing secure and intelligent solutions for intricate business challenges. With a robust clientele exceeding 200,000 businesses and millions of users across 228 markets, our Language AI platform is trusted for its human-like translation capabilities, enhanced writing, and real-time voice translation. Since our inception in 2017 by CEO Jarek Kutylowski, DeepL has grown to employ over 1,000 dedicated professionals and is supported by esteemed investors such as Benchmark, IVP, and Index Ventures.We aspire to establish ourselves as the global frontrunner in reliable, intelligent AI technology by creating products that enhance communication, build connections, and make a significant impact. To realize this vision, we invite talented individuals like you to embark on this transformative journey with us. If you're eager to influence the future of AI and develop your career in a dynamic, purpose-driven setting, DeepL is the place for you.What Makes Us UniqueOur unique blend of state-of-the-art AI technology, purposeful work, and a supportive culture allows our team to thrive. We are a collective of innovators, researchers, and creators united by a mission to unlock human potential by simplifying, enhancing, and connecting work.Feedback about working at DeepL is overwhelmingly positive, reflecting our technology's impact on millions of individuals and businesses, as well as the trust, curiosity, and care that define our culture.Joining DeepL means becoming part of a team committed to innovation, growth, and well-being. Explore more about life at DeepL on our LinkedIn, Instagram, and our Blog.
At Mapbox, we are revolutionizing the real-time location platform for a new wave of location-centric businesses. Our platform stands out by providing organizations with an unparalleled suite of tools to facilitate the navigation of people, packages, and vehicles globally. With over 4 million registered developers, Mapbox is the preferred choice due to its flexibility, robust security measures, and compliance with privacy standards. Companies leverage our applications, data, SDKs, and APIs to craft tailored and engaging experiences that captivate their audiences.Mapbox Japan is on the lookout for innovative individuals to help shape the future!If you are passionate about maps, mobility, and location technology, we invite you to explore this opportunity!As a Solutions Architect, you will collaborate with a diverse range of clients, from global OEMs to domestic startups, to co-create the next generation of mobility experiences.
Join Coupa Software as a Customer Solution Partner, where you will play a crucial role in driving our services sales. You will work closely with clients to understand their needs and deliver tailored solutions that foster successful partnerships. This position offers a unique opportunity to leverage your expertise in service sales to contribute to the growth and success of our organization.
Join the Identity Revolution with OktaOkta is recognized as The World’s Identity Company, empowering individuals to securely access any technology, anywhere, on any device or application. Our versatile and inclusive platforms, including the Okta and Auth0 platforms, are designed to deliver secure access, authentication, and automation, positioning identity as the cornerstone of organizational security and growth.At Okta, we embrace diverse perspectives and experiences. We are seeking individuals who are not just checklist-tickers, but lifelong learners who will enrich our team with their unique insights.Become a part of our mission! We are crafting a future where Identity truly belongs to you.About the RoleAs a pivotal member of the Okta Japan Solutions Engineering team, the Senior Solutions Engineer for the Auth0 Platform will act as a vital technical and business advisor to both customers and partners. Your deep passion for technology and extensive expertise will enable you to plan, propose, and illustrate how Auth0 solutions effectively address critical business challenges for a diverse range of stakeholders, from operational practitioners to C-suite executives, throughout the sales cycle. Your contributions will be instrumental in achieving our quarterly and annual sales objectives in Japan.Key ResponsibilitiesCollaborate closely with the sales team and related departments to establish yourself as a trusted authority in technology and the Identity Security domain, ensuring customers fully appreciate the value and capabilities of the Auth0 Platform.Effectively communicate the advantages of implementing Auth0 solutions to customers across various roles (from practitioners to executives) and establish their trust.Serve as the primary technical resource, skillfully addressing product functionality questions and intricate technical inquiries from customers, partners, and internal Auth0 teams.Promote knowledge sharing by contributing to and utilizing best practices and reusable assets, proactively enhancing the proficiency and efficiency of the entire Solutions Engineering team.Support the sales process through the creation of tailored demonstrations, presentations, and solutions that align with customer needs and objectives.
About Appier Appier is a pioneering software-as-a-service (SaaS) firm that leverages artificial intelligence (AI) to enhance business decision-making. Established in 2012 with the aim of democratizing AI, Appier’s mission is to transform AI into tangible returns on investment by creating intelligent software solutions. With 17 offices across the APAC region, Europe, and the U.S., we are publicly listed on the Tokyo Stock Exchange (Ticker number: 4180). For more information, visit www.appier.com. Since entering the Japanese market in 2014, we have successfully partnered with major brands in Advertising, Digital Content, E-commerce, Financial Services, and Consumer Products. This success enabled us to transition from the Japan Growth market to the Prime segment just one year and nine months post our IPO in 2021. About The RoleWe are on the lookout for a dedicated Customer Success Manager to lead the customer success initiatives for key accounts within Appier’s enterprise solutions division in Japan. This position is located in Tokyo. The primary objective of the customer success team is to generate effective solutions from both business and technical perspectives, ensuring successful implementation with our clients. This role demands exceptional digital marketing acumen, technical expertise, and strong communication skills to adeptly manage client requirements and expectations. Responsibilities Maintain high levels of customer satisfaction to ensure client retention, account renewals, and expansion of account annual contract value (ACV) as measured by quarterly goals. Drive the onboarding of new customers and promote ongoing adoption through the development of use cases and feature utilization, enhancing business value for customers using our Enterprise solutions.
About Behavox Behavox builds data-driven solutions for global enterprises, helping organizations turn complex data into practical insights. The company’s platform supports risk management, compliance, and revenue growth for multinational clients. With multilingual products powered by AI and machine learning, Behavox works to support every function across large organizations. Clients rely on Behavox to aggregate, analyze, and act on their data, uncovering new opportunities and solving business challenges. The team values creative thinkers who are eager to push boundaries and develop new solutions. Role Overview: Customer Success Manager 3 Based in Tokyo, the Customer Success Manager 3 will join a team focused on delivering ongoing value to clients. The main goal is to prevent customer churn by ensuring clients see strong returns on their investment and by identifying opportunities for upselling. This role involves working closely with clients to help them define key performance indicators and reach their business goals. During implementation, the Customer Success Manager will coordinate and execute all functional deliverables, laying the groundwork for long-term client success. After launch, the focus shifts to tracking program results, sharing best practices, building relationships with executive stakeholders, and deepening engagement within accounts. What You Will Do Work with major financial institutions around the world. Help build and strengthen the foundation of the Customer Success team. Drive measurable ROI across a growing portfolio of machine learning-powered products.
Join AKQA as a Senior User Experience (UX) Designer, where you will conceptualize, design, and implement intuitive interfaces that enhance the user experience of technology. Collaborating closely with strategists, researchers, and technologists, our UX designers adopt a human-centered approach to craft visually appealing and meaningful brand interactions.In this pivotal role, you will harmonize business objectives with customer needs and technical specifications, creating blueprints for solutions that captivate both clients and users.Located in Tokyo, you will thrive in a vibrant, internationally-focused environment, working alongside some of the industry's brightest talents to deliver exceptional experiences for both local and global markets.
